1029 Network Support jobs in Manama
Senior Technical Support Engineer - Network Infrastructure
Posted 6 days ago
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Job Description
Responsibilities:
- Provide Tier 3 technical support for complex network issues, including routers, switches, firewalls, and wireless access points.
- Diagnose and resolve network performance problems, connectivity issues, and security vulnerabilities.
- Install, configure, and maintain network hardware and software components.
- Implement and manage network security measures, including VPNs, intrusion detection/prevention systems, and access controls.
- Monitor network performance and availability, proactively identifying and addressing potential bottlenecks or failures.
- Develop and maintain network documentation, including diagrams, configurations, and troubleshooting guides.
- Collaborate with vendors and service providers to resolve escalated issues and procure network equipment.
- Conduct regular network audits and assessments to ensure compliance with security policies and industry standards.
- Assist in the planning and execution of network infrastructure upgrades and migrations.
- Train and mentor junior support staff on network technologies and troubleshooting techniques.
- Participate in on-call rotation to provide after-hours support as needed.
- Stay current with the latest networking technologies, trends, and security threats.
- Contribute to the continuous improvement of network support processes and procedures.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in network administration and technical support, with a strong focus on enterprise networks.
- In-depth knowledge of TCP/IP, DNS, DHCP, VLANs, routing protocols (BGP, OSPF), and firewall management.
- Hands-on experience with network hardware from major vendors (e.g., Cisco, Juniper, HP).
- Proficiency in network monitoring tools (e.g., SolarWinds, Nagios) and packet analysis tools (e.g., Wireshark).
- Strong understanding of network security principles and best practices.
- Relevant certifications such as CCNA, CCNP, CompTIA Network+ are highly desirable.
- Excellent analytical and problem-solving skills, with the ability to troubleshoot complex issues systematically.
- Strong communication and customer service skills, with the ability to interact effectively with technical and non-technical users.
- Ability to work independently and as part of a team in a fast-paced environment.
Senior Technical Support Engineer - Network Infrastructure
Posted 8 days ago
Job Viewed
Job Description
Key Responsibilities:
- Provide advanced technical support and troubleshooting for enterprise-level network infrastructure, including hardware and software issues.
- Diagnose and resolve complex network problems related to routing, switching, firewalls, VPNs, and wireless connectivity.
- Act as the primary escalation point for challenging technical issues.
- Analyze network performance data and identify potential bottlenecks or points of failure.
- Guide customers through complex configuration and troubleshooting steps remotely.
- Reproduce customer issues in lab environments for effective problem diagnosis.
- Collaborate with engineering teams to report bugs and recommend product enhancements.
- Develop and maintain technical documentation, knowledge base articles, and support guides.
- Communicate technical solutions and workarounds clearly and effectively to customers.
- Manage and prioritize a queue of support tickets, ensuring timely resolution.
- Participate in on-call rotations to provide 24/7 support coverage as needed.
- Stay up-to-date with the latest networking technologies, products, and security threats.
- Mentor junior support engineers and share technical expertise.
- Analyze support trends to identify areas for proactive customer education or product improvement.
- Contribute to the continuous improvement of support processes and customer satisfaction metrics.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- A minimum of 5 years of experience in technical support or network engineering, with a focus on enterprise networks.
- Deep understanding of TCP/IP, routing protocols (BGP, OSPF), switching technologies, and network security concepts.
- Hands-on experience with network hardware from major vendors (e.g., Cisco, Juniper, Fortinet).
- Proficiency in network troubleshooting tools (e.g., Wireshark, Ping, Traceroute).
- Excellent analytical, problem-solving, and diagnostic skills.
- Strong communication (written and verbal) and interpersonal skills, essential for remote client interaction.
- Ability to work independently, manage time effectively, and prioritize tasks in a remote setting.
- Relevant industry certifications (e.g., CCNA, CCNP, Network+) are highly desirable.
- Experience with cloud networking concepts (AWS, Azure) is a plus.
- Customer-focused mindset and a commitment to service excellence.
Remote Technical Support Engineer - Network Infrastructure
Posted 8 days ago
Job Viewed
Job Description
Responsibilities:
- Provide remote technical support for network infrastructure issues, including routers, switches, firewalls, and wireless access points.
- Diagnose and resolve complex network connectivity and performance problems.
- Respond to customer support requests via ticketing system, email, and phone in a timely manner.
- Document technical solutions, troubleshooting steps, and product information.
- Collaborate with cross-functional teams, including engineering and operations, to escalate and resolve issues.
- Perform root cause analysis for recurring network problems and implement preventative measures.
- Assist in the deployment, configuration, and maintenance of network devices and services.
- Develop and update technical documentation, FAQs, and knowledge base articles.
- Stay current with emerging network technologies and industry best practices.
- Contribute to the continuous improvement of support processes and tools.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 4 years of experience in network support or network engineering.
- In-depth knowledge of TCP/IP, DNS, DHCP, VPNs, and routing protocols (e.g., BGP, OSPF).
- Hands-on experience with enterprise-grade network hardware from major vendors.
- Proficiency in network monitoring and diagnostic tools (e.g., Wireshark, SolarWinds).
- Strong understanding of network security principles and firewall management.
- Excellent analytical and problem-solving skills with a methodical approach.
- Exceptional customer service skills and the ability to explain technical concepts clearly.
- Ability to work independently in a remote environment with minimal supervision.
- Relevant certifications such as CCNA, CCNP, or CompTIA Network+ are highly desirable.
Senior Technical Support Engineer - Network Infrastructure
Posted 18 days ago
Job Viewed
Job Description
Responsibilities:
- Provide advanced technical support (Tier 3) for network infrastructure issues.
- Diagnose and resolve complex hardware, software, and connectivity problems.
- Analyze network performance and identify root causes of issues.
- Escalate unresolved issues to engineering teams with detailed documentation.
- Create and maintain technical documentation, knowledge base articles, and FAQs.
- Collaborate with cross-functional teams to resolve customer issues efficiently.
- Monitor system performance and proactively identify potential problems.
- Assist in training junior support staff on technical aspects.
- Participate in on-call rotation for urgent support needs.
- Contribute to the continuous improvement of support processes and tools.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support, with a focus on network infrastructure.
- In-depth knowledge of networking concepts (TCP/IP, DNS, DHCP, VPNs).
- Experience with routing and switching protocols (e.g., BGP, OSPF, VLANs).
- Proficiency with network monitoring and diagnostic tools (e.g., Wireshark, Nagios, SolarWinds).
- Strong understanding of firewall and security technologies.
- Excellent problem-solving and analytical skills.
- Superb written and verbal communication skills.
- Ability to work effectively in a hybrid work environment.
- Relevant certifications (e.g., CCNA, CCNP) are a plus.
Senior Technical Support Engineer - Network Infrastructure
Posted 24 days ago
Job Viewed
Job Description
Responsibilities:
- Provide advanced troubleshooting and resolution for complex network-related issues, including connectivity, performance, and security problems.
- Analyze network performance data, identify bottlenecks, and implement solutions to optimize network efficiency.
- Respond to escalated support tickets, providing timely and effective solutions to ensure minimal disruption to clients.
- Diagnose and resolve hardware and software issues related to network devices such as routers, switches, firewalls, and wireless access points.
- Develop and maintain comprehensive documentation for network configurations, troubleshooting guides, and knowledge base articles.
- Collaborate with network engineering and operations teams to identify root causes of recurring issues and implement preventative measures.
- Mentor and train junior technical support engineers, sharing knowledge and best practices.
- Stay up-to-date with the latest networking technologies, security threats, and industry best practices.
- Participate in on-call rotation to provide 24/7 support as needed.
- Contribute to the development and implementation of new support tools and processes.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support, with a strong focus on network infrastructure.
- In-depth knowledge of TCP/IP, DNS, DHCP, routing protocols (e.g., OSPF, BGP), switching technologies, and VPNs.
- Experience with network security concepts and firewall management.
- Proficiency in using network monitoring and diagnostic tools (e.g., Wireshark, SolarWinds, PRTG).
- Relevant certifications such as CCNA, CCNP, CompTIA Network+ or Security+ are highly desirable.
- Excellent analytical, problem-solving, and critical-thinking skills.
- Strong customer service orientation and excellent communication and interpersonal skills.
- Ability to work effectively under pressure and manage multiple priorities.
- Experience in a client-facing support role is essential.
Remote Senior Technical Support Engineer (Network Infrastructure)
Posted 24 days ago
Job Viewed
Job Description
Responsibilities:
- Provide advanced technical support and troubleshooting for complex network infrastructure issues, including routers, switches, firewalls, and wireless access points.
- Diagnose and resolve hardware, software, and connectivity problems for enterprise-level clients.
- Document technical solutions, create knowledge base articles, and share expertise with the support team.
- Analyze network performance data and recommend optimizations for improved efficiency and reliability.
- Collaborate with engineering and product development teams to address recurring issues and provide feedback for product enhancements.
- Manage and prioritize support tickets, ensuring timely resolution within service level agreements (SLAs).
- Guide junior support engineers on technical issues and best practices.
- Perform remote configuration and maintenance of network devices.
- Develop and deliver remote training sessions on network troubleshooting and best practices.
- Maintain a high level of customer satisfaction through effective communication and problem resolution.
Qualifications:
- Minimum of 7 years of experience in technical support or network engineering, with a strong focus on infrastructure.
- In-depth knowledge of TCP/IP, DNS, DHCP, VPNs, and various routing/switching protocols (e.g., OSPF, BGP).
- Hands-on experience with network security concepts and firewall management.
- Proficiency in troubleshooting network performance issues using tools like Wireshark, ping, and traceroute.
- Experience with cloud networking concepts (AWS, Azure, GCP) is a significant advantage.
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills, with the ability to explain technical concepts clearly to both technical and non-technical users.
- Relevant certifications such as CCNA, CCNP, Network+, or Security+ are highly desirable.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Must be able to work independently and manage time effectively in a fully remote environment.
This is an exceptional opportunity for a seasoned network professional to contribute to a leading technology company in a fully remote capacity. You will be at the forefront of resolving critical network challenges, supporting a global client base and driving technical excellence. Our client is committed to providing a supportive and collaborative remote work environment, offering competitive compensation and professional development opportunities for its remote technical experts.
Technical Support Specialist
Posted today
Job Viewed
Job Description
Responsibilities:
- Respond to customer inquiries via phone, email, and chat, providing timely and accurate technical assistance.
- Diagnose and resolve hardware, software, and network issues experienced by customers.
- Guide customers through step-by-step solutions to technical problems.
- Escalate complex issues to senior support staff or relevant departments when necessary.
- Document all customer interactions, issues, and resolutions in the support ticketing system.
- Create and update knowledge base articles and FAQs to empower customers and internal teams.
- Provide feedback to product development teams on recurring issues and potential improvements.
- Maintain a high level of customer satisfaction through professional and courteous service.
- Stay up-to-date with product knowledge and new technologies.
- Participate in team meetings and training sessions.
Qualifications:
- Proven experience in a technical support or helpdesk role.
- Strong understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
- Proficiency in troubleshooting network connectivity issues.
- Excellent problem-solving and diagnostic skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow).
- Ability to multitask and manage time effectively in a fast-paced environment.
- A patient and customer-centric approach.
- High school diploma or equivalent; Associate's or Bachelor's degree in IT or a related field is a plus.
- Familiarity with remote support tools.
This hybrid role requires some days in our Tubli, Capital, BH office and allows for remote work on other days. We are committed to providing a supportive work environment and opportunities for professional growth.
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Technical Support Specialist
Posted 1 day ago
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Job Description
Responsibilities:
- Provide first-level technical support to end-users for hardware, software, and network issues.
- Respond to support requests via phone, email, and ticketing system in a timely manner.
- Diagnose and resolve technical hardware and software issues.
- Install, configure, and upgrade computer hardware, operating systems, and applications.
- Set up new user accounts and user workstations.
- Troubleshoot and repair common technical problems.
- Escalate complex issues to senior support staff or relevant departments.
- Document all support activities and resolutions in the ticketing system.
- Maintain IT equipment inventory and ensure proper functioning.
- Provide basic training to end-users on software and hardware usage.
- High School Diploma or equivalent; Associate's or Bachelor's degree in IT or a related field is preferred.
- Proven experience in a technical support or helpdesk role.
- Strong knowledge of Windows operating systems and common desktop applications (e.g., Microsoft Office Suite).
- Familiarity with network concepts and troubleshooting.
- Excellent communication and customer service skills.
- Ability to diagnose and resolve technical problems efficiently.
- CompTIA A+, Network+, or similar certifications are a plus.
- Ability to work effectively under pressure and manage multiple priorities.
Technical Support Engineer
Posted 2 days ago
Job Viewed
Job Description
Responsibilities:
- Provide advanced technical support for software and hardware products.
- Diagnose and troubleshoot complex technical issues reported by customers.
- Guide customers through step-by-step solutions via phone, email, or chat.
- Manage and prioritize support tickets using a ticketing system.
- Document technical problems, solutions, and workarounds.
- Contribute to the development and maintenance of the company's knowledge base.
- Collaborate with engineering teams to report bugs and suggest product improvements.
- Escalate unresolved issues to appropriate internal teams.
- Ensure timely and effective resolution of customer inquiries.
- Maintain a high level of customer satisfaction.
- Proven experience as a Technical Support Engineer or similar role.
- In-depth knowledge of operating systems, networking, and common software applications.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow).
- Ability to explain technical concepts to non-technical users.
- Proficiency in troubleshooting hardware and software issues.
- Experience in a hybrid work environment.
- Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
Technical Support Specialist
Posted 5 days ago
Job Viewed
Job Description
Responsibilities:
- Provide first-level technical support to end-users via phone, email, and chat.
- Diagnose and resolve hardware, software, and network-related issues.
- Install, configure, and troubleshoot operating systems and application software.
- Assist users with account management, password resets, and access issues.
- Escalate complex technical problems to appropriate senior support staff or specialized teams.
- Document all support interactions, issues, and resolutions accurately in the ticketing system.
- Develop and maintain technical documentation, FAQs, and user guides.
- Proactively monitor system performance and identify potential issues.
- Provide training and guidance to users on software and hardware usage.
- Ensure customer satisfaction by providing timely and effective support.
- Stay updated on product updates, new features, and common troubleshooting techniques.
- Adhere to service level agreements (SLAs) and internal support policies.
- Contribute to the continuous improvement of support processes and knowledge base.
- Identify trends in support requests and report them to management for potential product enhancements.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
- 1-3 years of experience in technical support or a similar customer-facing IT role.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with common office productivity software (e.g., Microsoft Office Suite, Google Workspace).
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
- Experience with remote desktop tools and ticketing systems.
- Excellent troubleshooting and problem-solving skills.
- Exceptional communication, listening, and interpersonal skills.
- Customer-oriented mindset with a patient and empathetic approach.
- Ability to work independently and manage time effectively in a fully remote environment.
- Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate are a plus.