157 Office Equipment jobs in Manama
Technical Support Technician
Manama, Capital
Gulf Future Business - GFB
Posted 26 days ago
Job Viewed
Job Description
We are seeking two experienced Technical Support Technicians to provide comprehensive IT support services for a prominent educational institution in Bahrain. The role will involve on-site technical support for faculty, staff, and student facilities, ensuring all devices and IT infrastructure are fully operational and secure. This position requires skilled problem-solvers with a proactive approach to troubleshooting, maintenance, and support.
Key Responsibilities:
- Diagnose and resolve issues with PCs, printers, projectors, smart screens, and other user devices across the institution.
- Install, update, and configure software, drivers, and operating systems on all devices, including student labs, ensuring compatibility with institutional applications.
- Assist with setup and troubleshooting for network connectivity on devices used by staff and students, ensuring seamless access across campus.
- Perform regular maintenance on PCs, printers, projectors, and other IT equipment, prioritizing equipment in classrooms and labs.
- Install antivirus software, perform system updates, and educate users on secure practices for device protection.
- Set up and maintain technical equipment for lectures, presentations, and events to ensure smooth operation.
- Track and manage IT assets, including maintenance logs, repairs, and replacements for university equipment.
- Maintain detailed records of support activities, solutions, and recommendations for infrastructure improvements.
Qualifications:
- Minimum of a diploma in Information Technology or a related field.
- 3 to 5 years of experience in IT technical support or a similar role, with a strong background in troubleshooting hardware and software issues.
- Certifications such as A+, Network+, or ITIL are highly advantageous and will contribute positively to the selection process.
Technical Skills:
- Proficiency with IT infrastructure, including PCs, printers, projectors, and smart screens.
- Strong understanding of network setup and device connectivity troubleshooting.
Soft Skills:
- Excellent communication skills, with the ability to explain technical information clearly to non-technical users.
- Strong problem-solving abilities and a proactive approach to addressing technical issues.
- Ability to work both independently and within a team environment.
Additional Requirements:
- This is a fully on-site role; remote work is not permitted.
- Applicants should currently reside in Bahrain, as this is an immediate requirement.
This advertiser has chosen not to accept applicants from your region.
0
Technical Support Lead
105 Ghuraifa, Capital
BHD70000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a fast-growing technology solutions provider, is seeking a skilled and experienced Technical Support Lead to manage their remote customer service and helpdesk operations. This is a fully remote position, offering a fantastic opportunity to lead a team and shape the customer support experience from anywhere. The ideal candidate will have a strong technical background and exceptional leadership capabilities.
Responsibilities:
Qualifications:
This role offers a competitive salary, benefits package, and the flexibility of a fully remote position. Join a company that values innovation and customer satisfaction, and play a crucial role in supporting our diverse client base.
Responsibilities:
- Lead, mentor, and manage a team of remote technical support specialists, ensuring high levels of customer satisfaction.
- Oversee the daily operations of the helpdesk, including ticket management, issue resolution, and service level agreement (SLA) adherence.
- Develop and implement best practices for technical support, troubleshooting, and customer service.
- Analyze support trends and customer feedback to identify areas for improvement in products and services.
- Create and maintain comprehensive knowledge base articles, FAQs, and support documentation.
- Train new team members and provide ongoing professional development for existing staff.
- Escalate complex technical issues to appropriate engineering or development teams, ensuring timely resolution.
- Monitor support channels (phone, email, chat) to ensure prompt and effective responses.
- Collaborate with product management and engineering teams to relay customer feedback and advocate for product enhancements.
- Manage reporting on key support metrics, such as first response time, resolution time, and customer satisfaction scores.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support or customer service roles, with at least 2 years in a leadership or supervisory capacity.
- Strong understanding of IT infrastructure, operating systems (Windows, macOS), networking concepts, and common software applications.
- Experience with helpdesk ticketing systems (e.g., Zendesk, Jira Service Management, ServiceNow).
- Excellent troubleshooting, problem-solving, and analytical skills.
- Exceptional communication, interpersonal, and customer service skills.
- Proven ability to lead and motivate a remote team effectively.
- Experience in developing and delivering training programs.
- Familiarity with cloud computing platforms (e.g., AWS, Azure) is a plus.
- Ability to manage multiple priorities and work under pressure in a fast-paced remote environment.
This role offers a competitive salary, benefits package, and the flexibility of a fully remote position. Join a company that values innovation and customer satisfaction, and play a crucial role in supporting our diverse client base.
This advertiser has chosen not to accept applicants from your region.
1
Technical Support Engineer
101 Hamad Town, Northern
BHD50000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
We are seeking a highly skilled and customer-focused Technical Support Engineer to join our dynamic team in Hamad Town, Northern, BH . This role is integral to providing exceptional support for our suite of advanced software products, ensuring our clients can maximize their technological investments. You will be responsible for diagnosing and resolving complex technical issues, providing timely and effective solutions, and guiding users through product functionalities and troubleshooting procedures. The ideal candidate will possess a deep understanding of software systems, excellent problem-solving skills, and a passion for delivering outstanding customer service. Key responsibilities include responding to support requests via phone, email, and ticketing systems; conducting in-depth analysis of software bugs and performance issues; documenting technical solutions and knowledge base articles; and collaborating with development and quality assurance teams to escalate and resolve critical issues. You will also be involved in providing product training to clients and assisting with implementation projects. A strong aptitude for learning new technologies quickly and translating technical jargon into clear, understandable language for users is essential. A minimum of three years of experience in technical support, IT helpdesk, or a similar role is required, along with a Bachelor's degree in Computer Science, Information Technology, or a related field. Certifications in relevant technologies are a strong plus. Join our team and be the trusted technical advisor for our valued clients, ensuring their success with our innovative solutions.
Responsibilities:
Responsibilities:
- Provide high-level technical support for software products to clients.
- Diagnose and resolve complex software issues, bugs, and performance problems.
- Respond promptly and effectively to customer inquiries via various communication channels.
- Create and maintain comprehensive technical documentation and knowledge base articles.
- Collaborate with development teams to report and track software defects.
- Assist clients with product installations, configurations, and upgrades.
- Provide training and guidance to users on product features and best practices.
- Escalate unresolved issues to appropriate senior technical staff or departments.
- Analyze support trends to identify potential product improvements.
- Ensure high levels of customer satisfaction through timely and accurate resolutions.
- Bachelor's degree in Computer Science, Information Technology, or a related technical field.
- Minimum 3 years of experience in technical support or IT helpdesk roles.
- Strong knowledge of software troubleshooting methodologies and tools.
- Proficiency in operating systems (Windows, macOS, Linux) and networking concepts.
- Excellent analytical and problem-solving skills.
- Exceptional written and verbal communication skills.
- Customer-centric approach with a strong commitment to service quality.
- Ability to manage multiple support tickets and prioritize effectively.
- Experience with CRM or ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to explain technical concepts to non-technical users.
This advertiser has chosen not to accept applicants from your region.
2
Technical Support Engineer
20202 Askar, Southern
BHD20 Hourly
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a skilled and customer-focused Technical Support Engineer to join their dedicated helpdesk team in Sanad, Capital, BH . This role is essential for providing timely and effective technical assistance to users experiencing issues with software, hardware, or network systems. The ideal candidate will possess strong problem-solving abilities, excellent communication skills, and a patient, empathetic approach to customer service. Responsibilities include diagnosing and resolving technical problems, guiding users through step-by-step solutions, escalating complex issues to higher-level support, and documenting all support interactions. You will be responsible for maintaining a high level of customer satisfaction while adhering to service level agreements. Experience with ticketing systems, remote desktop tools, and common operating systems (Windows, macOS) is required. The successful candidate will have a solid understanding of IT principles and be able to explain technical concepts in a clear and concise manner. This position offers an excellent opportunity to advance your IT career and gain exposure to a wide range of technical challenges. We are looking for a proactive individual who can identify recurring issues and contribute to the improvement of support processes. A passion for technology and a commitment to delivering exceptional support are highly valued. The ability to work effectively in a fast-paced environment and manage multiple support requests simultaneously is crucial. You will be part of a supportive team that values collaboration and continuous learning.
Qualifications:
Qualifications:
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 2 years of experience in technical support or helpdesk operations.
- Proficiency in troubleshooting hardware, software, and network issues.
- Experience with operating systems (Windows, macOS, Linux).
- Familiarity with ticketing systems (e.g., Zendesk, ServiceNow).
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Ability to explain technical concepts to non-technical users.
This advertiser has chosen not to accept applicants from your region.
3
Technical Support Specialist
235 Saar, Northern
BHD45000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
We are seeking a highly skilled and customer-focused Technical Support Specialist to join our growing team. This fully remote position allows you to provide expert technical assistance and resolve issues for our diverse client base. You will be the first point of contact for users experiencing technical difficulties with our software and hardware products. Your primary goal will be to deliver timely, accurate, and empathetic support, ensuring a positive customer experience. This role requires excellent troubleshooting skills, a deep understanding of technology, and the ability to communicate technical information clearly to both technical and non-technical users.
Responsibilities:
Qualifications:
Responsibilities:
- Provide remote technical support via phone, email, and chat to end-users.
- Diagnose and resolve hardware, software, and network issues efficiently.
- Guide users through step-by-step solutions to technical problems.
- Escalate complex issues to senior support teams or relevant departments when necessary.
- Document all support interactions, solutions, and feedback in the ticketing system.
- Contribute to the knowledge base by creating and updating support articles and FAQs.
- Assist with the installation, configuration, and maintenance of software and hardware.
- Identify recurring technical issues and provide feedback for product improvement.
- Stay current with product updates, new technologies, and support best practices.
- Maintain a high level of customer satisfaction by delivering prompt and effective support.
- Manage multiple support tickets simultaneously while maintaining attention to detail.
Qualifications:
- Associate's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- Minimum of 2 years of experience in a technical support or helpdesk role.
- Strong troubleshooting and problem-solving skills.
- Excellent knowledge of operating systems (Windows, macOS, Linux), common software applications, and networking concepts.
- Proficiency with remote support tools and ticketing systems (e.g., Zendesk, Jira Service Desk).
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Ability to work independently and manage time effectively in a remote setting.
- Customer-oriented approach with a passion for helping others.
- Familiarity with cloud computing environments is a plus.
- Adaptability and willingness to learn new technologies.
This advertiser has chosen not to accept applicants from your region.
4
Technical Support Specialist
98765 Askar, Southern
BHD40000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a leading provider of enterprise software solutions, is seeking a diligent and customer-focused Technical Support Specialist to join their dedicated support team in Sanad, Capital, BH . This role is critical in ensuring our clients receive prompt and effective assistance with their software and system inquiries.
As a Technical Support Specialist, you will be the first point of contact for users experiencing technical difficulties or requiring guidance on our client's products. You will be responsible for troubleshooting issues, providing solutions, and escalating complex problems to higher support tiers when necessary. Your commitment to customer satisfaction will be paramount. Key responsibilities include:
The ideal candidate will have a Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. A minimum of 2 years of experience in a technical support or helpdesk role is required. Strong knowledge of operating systems (Windows, macOS), common software applications, and basic networking concepts is essential. Excellent troubleshooting and problem-solving skills, coupled with exceptional communication and interpersonal abilities, are crucial. You must be patient, empathetic, and able to explain technical concepts clearly to non-technical users. Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools is highly desirable. If you are passionate about technology and helping others, this role is an excellent fit.
As a Technical Support Specialist, you will be the first point of contact for users experiencing technical difficulties or requiring guidance on our client's products. You will be responsible for troubleshooting issues, providing solutions, and escalating complex problems to higher support tiers when necessary. Your commitment to customer satisfaction will be paramount. Key responsibilities include:
- Providing first-level technical support to users via phone, email, and chat.
- Diagnosing and resolving hardware, software, and network-related issues.
- Guiding users through step-by-step solutions to technical problems.
- Documenting all support interactions, issues, and resolutions in the ticketing system.
- Escalating unresolved issues to senior support staff or appropriate departments.
- Maintaining a high level of customer service and satisfaction.
- Creating and updating knowledge base articles and FAQs to empower users.
- Identifying recurring issues and providing feedback to product development teams.
- Assisting with system installations, configurations, and updates.
- Participating in training sessions to stay current with product knowledge and support procedures.
The ideal candidate will have a Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. A minimum of 2 years of experience in a technical support or helpdesk role is required. Strong knowledge of operating systems (Windows, macOS), common software applications, and basic networking concepts is essential. Excellent troubleshooting and problem-solving skills, coupled with exceptional communication and interpersonal abilities, are crucial. You must be patient, empathetic, and able to explain technical concepts clearly to non-technical users. Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools is highly desirable. If you are passionate about technology and helping others, this role is an excellent fit.
This advertiser has chosen not to accept applicants from your region.
5
Technical Support Specialist
22222 Zallaq, Southern
BHD45000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Join our client's growing IT support team as a dedicated Technical Support Specialist, based in Zallaq, Southern, BH . This role is critical in ensuring the smooth operation of our client's technology infrastructure and providing exceptional assistance to internal users and external customers. You will be the first point of contact for technical queries, diagnosing and resolving hardware, software, and network issues efficiently and effectively. Responsibilities include managing helpdesk tickets, performing remote troubleshooting, escalating complex problems to senior IT personnel, and maintaining accurate records of all support interactions. The ideal candidate will possess a strong understanding of operating systems (Windows, macOS), common business applications, and network protocols. Experience with IT ticketing systems (e.g., Jira Service Management, Zendesk) is highly desirable. You will also be involved in setting up new user accounts, configuring hardware, and performing routine system maintenance. Excellent communication and interpersonal skills are paramount, as you will be interacting with individuals of varying technical expertise. A patient and methodical approach to problem-solving, combined with the ability to work calmly under pressure, will set you up for success. This position offers a fantastic opportunity to develop your technical skills in a supportive environment and contribute to the overall efficiency of the organization. Your primary workplace will be our client's offices in Zallaq, fostering a collaborative team atmosphere and direct engagement with colleagues and end-users.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Office equipment Jobs in Manama !
6
Technical Support Engineer
905 Zallaq, Southern
BHD65000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and technically adept Technical Support Engineer to provide exceptional support to their diverse customer base. This fully remote position is critical for ensuring customer satisfaction by resolving technical issues efficiently and effectively. You will be the primary point of contact for customers experiencing hardware, software, or network-related problems, requiring a deep understanding of technical systems and a patient, customer-centric approach. As part of a global, remote-first team, strong communication and problem-solving skills are paramount.
Responsibilities:
Responsibilities:
- Provide first-line technical support to customers via phone, email, and chat, troubleshooting a wide range of technical issues.
- Diagnose and resolve software, hardware, and network problems efficiently and accurately.
- Guide customers through step-by-step solutions, explaining technical concepts in an easy-to-understand manner.
- Escalate complex issues to senior support engineers or relevant departments when necessary, ensuring thorough documentation.
- Maintain detailed records of customer interactions, troubleshooting steps, and resolutions in the ticketing system.
- Develop and update technical documentation, knowledge base articles, and FAQs to empower users and support agents.
- Proactively identify recurring technical issues and provide feedback to product development teams for system improvements.
- Participate in team meetings and training sessions to stay current with product updates and support procedures.
- Contribute to the continuous improvement of support processes and customer service standards.
- Ensure customer satisfaction by providing timely, professional, and effective technical assistance.
- Remote troubleshooting of client environments, including operating systems, applications, and network connectivity.
- Proven experience in a technical support or helpdesk role, preferably with a focus on remote support.
- Strong knowledge of operating systems (Windows, macOS, Linux), common software applications, and network protocols.
- Excellent troubleshooting and problem-solving skills with a logical and systematic approach.
- Proficiency in using remote desktop tools and ticketing systems.
- Exceptional customer service skills, with a patient and empathetic demeanor.
- Strong written and verbal communication skills, essential for remote interaction.
- Ability to work independently and manage time effectively in a remote work environment.
- Relevant certifications (e.g., CompTIA A+, Network+) are a plus.
- Experience with cloud-based services and SaaS applications is beneficial.
- A proactive attitude towards identifying and resolving technical challenges.
This advertiser has chosen not to accept applicants from your region.
7
Technical Support Specialist
33101 Askar, Southern
BHD55000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Technical Support Specialist to join our team in Sanad, Capital, BH . This role is vital in providing exceptional assistance to our users, ensuring timely and effective resolution of technical issues. You will be the first point of contact for customers seeking support, diagnosing hardware and software problems, and guiding them through step-by-step solutions. Responsibilities include managing support tickets, documenting troubleshooting steps, escalating complex issues to senior technicians or relevant departments, and maintaining accurate customer records. The ideal candidate will possess strong analytical and problem-solving skills, with the ability to explain technical concepts in a clear and concise manner to users of varying technical proficiency. Proficiency with common operating systems, software applications, and network troubleshooting is essential. A patient, empathetic, and professional demeanor is required when interacting with customers. You will contribute to building strong customer relationships by providing reliable and efficient support. We value individuals who are eager to learn, adapt to new technologies, and contribute to improving our support processes. This role offers a great opportunity to develop your technical skills and gain broad exposure to our client's diverse range of products and services. Excellent communication skills, both verbal and written, are paramount. You will also be involved in creating and updating support documentation and knowledge base articles to empower users and assist fellow support staff. A passion for technology and a commitment to customer satisfaction are key attributes for success in this position. Join us and be a crucial part of our commitment to delivering outstanding user experiences.
This advertiser has chosen not to accept applicants from your region.
8
Technical Support Specialist
JBN 112 Bilad Al Qadeem, Capital
BHD35000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a proactive and technically proficient Technical Support Specialist to join their dedicated customer service team in **Janabiyah, Northern, BH**. This role is fundamental in providing exceptional technical assistance and resolving issues for clients, ensuring minimal disruption to their operations. You will be the first point of contact for customers experiencing technical difficulties with our products and services, offering timely and effective solutions.
Key responsibilities include responding to customer inquiries via phone, email, and chat, troubleshooting hardware and software issues, and guiding users through step-by-step solutions. You will be responsible for diagnosing and resolving technical problems, escalating complex issues to higher-level support teams when necessary, and documenting all support interactions and resolutions in the ticketing system. Maintaining a comprehensive knowledge base of common issues and their solutions is vital.
You will also play a role in identifying recurring technical issues and providing feedback to the product development team to drive improvements. Providing training and support to users on how to use new features or troubleshoot common problems will be part of your duties. Proactively monitoring system performance and identifying potential issues before they impact users is also expected. The ability to clearly and concisely explain technical concepts to non-technical users is paramount.
The ideal candidate will possess a strong understanding of computer systems, networks, and common software applications. Previous experience in a technical support or helpdesk role is required. Excellent problem-solving and analytical skills, coupled with patience and a customer-centric approach, are essential. Proficiency in using ticketing systems and remote support tools is a must. Strong written and verbal communication skills are necessary to effectively interact with clients and colleagues. A passion for technology and a commitment to providing outstanding customer service will be key attributes for success in this role.
Key responsibilities include responding to customer inquiries via phone, email, and chat, troubleshooting hardware and software issues, and guiding users through step-by-step solutions. You will be responsible for diagnosing and resolving technical problems, escalating complex issues to higher-level support teams when necessary, and documenting all support interactions and resolutions in the ticketing system. Maintaining a comprehensive knowledge base of common issues and their solutions is vital.
You will also play a role in identifying recurring technical issues and providing feedback to the product development team to drive improvements. Providing training and support to users on how to use new features or troubleshoot common problems will be part of your duties. Proactively monitoring system performance and identifying potential issues before they impact users is also expected. The ability to clearly and concisely explain technical concepts to non-technical users is paramount.
The ideal candidate will possess a strong understanding of computer systems, networks, and common software applications. Previous experience in a technical support or helpdesk role is required. Excellent problem-solving and analytical skills, coupled with patience and a customer-centric approach, are essential. Proficiency in using ticketing systems and remote support tools is a must. Strong written and verbal communication skills are necessary to effectively interact with clients and colleagues. A passion for technology and a commitment to providing outstanding customer service will be key attributes for success in this role.
This advertiser has chosen not to accept applicants from your region.
9