153 Retail Banking jobs in Manama
Senior Auditor - Retail Banking
Manama, Capital
Jobs via eFinancialCareers
Posted 19 days ago
Job Viewed
Job Description
ABC is recruiting a Senior Auditor – Retail Banking for its Group Audit Department in Bahrain. The role involves planning and executing audits of ila bank and Group Retail, providing feedback and assurance on control frameworks, risk management, and governance processes. Reporting to the Audit Head of ila Bank and Group Retail Banking, the auditor will produce an annual audit plan, consider regulatory requirements, and liaise with Senior Management and external parties. Responsibilities include delivering the annual audit plan, monitoring regulatory developments, and collaborating with peers to address key risks related to intra-group outsourcing services.
Responsibilities of the role:
- Reporting to the Audit Head – ila Bank and Group Retail, the job holder will: Perform continuous business monitoring over ila bank’s strategy, performance, new products & services and risk profile.
- Support the preparation of ila bank’s risk-based Annual Internal Audit Plan.
- Support the delivery of the approved Annual Internal Audit Plan which entails developing risk & control Matrix and testing strategy & Programs, plan the scope of individual assignments, ensure work is captured within the GRC tool, Produce, and discuss audit issues
- Communicate the result of Internal Audit assignments to Senior Management.
- Maintain adequate records and evidence of the assignments performed, including the evaluations made during assignments, in accordance with professional Internal Audit standards.
- Liaise with the ila bank’s External Audit firm as and when required.
- Monitor the resolution of Internal Audit issues by the Bank’s Senior Management.
- Maintain ongoing communication and partnership with peers and the wider Group Audit team as required.
- Conduct ad-hoc reviews and assignments as requested by the Group Chief Auditor, Senior management, or Board Audit Committee.
- As a Third Line role, the individual has responsibility for risk, compliance and control only insofar as they are relevant to the Internal Audit function. To preserve independence of the Internal Audit function, the individual may not make decisions on or undertake risk management or control activities that are the responsibility of the First and Second Lines of Defense.
- The role is guided by and must comply with all applicable standards set by the Chartered Institute of Internal Auditors reflected on the Group Audit Manual.
- The individual must always maintain their independence and objectivity in the performance of duties.
- Act in accordance with the Bank’s Code of Conduct and applicable Conduct rules as set by the Regulators.
- Integrity, due professional care and attention are key attributes.
- The individual must report material risks and issues identified through the performance of Internal Audit activities to the Senior Management on a timely basis. Matters regarding inappropriate culture and behaviours will be reported to the Senior Management.
- Deal with regulators and other competent authorities in an open and cooperative manner.
Areas of Knowledge, Qualification and Experience
- At least 10 years’ Internal Audit experience within the Banking / Financial Services industry, preferably with retail & digital banking products and services (multi-national experience preferred).
- Bachelor’s degree preferably in finance, economics, accounting, banking, auditing, management, or related subjects.
- Professional certification (preferable) such as CIA or working towards this. Post graduate degree and or professional qualifications are desirable.
- Strong understanding of Information & Cyber Security, Personal Data Protection and Operational Resilience
- Advanced knowledge & application of audit methodology
- Solid knowledge of banking, corporate governance, and the 3 lines model
- Excellent spoken and written English language skills
- Proficiency in at least one other ABC business language (Arabic, French,) would be desirable
- Theoretical & practical knowledge and understanding of the operations, structure and supporting Information Technologies of a retail digital bank, the underlying eco-system, including associated risks & regulatory requirements, gained from significant time working within the Banking / Financial Services industry
- Familiar with the regulatory environment under which banks are operating
- Familiar with industry best practices and control frameworks
- Strong communication skills (listening, oral, written and presenting) to enable the explanation and presentation of information in a structured, clear, and concise way
- Ability to communicate and influence colleagues at all levels
- Strong project management skills, using project planning techniques to plan and co-ordinate work effectively
- Ability to work under pressure to tight timescales whilst paying attention to detail
- Strong team player skills and ability to work in a multicultural environment
- Inquisitive personality whilst being pragmatic and objective
- Maintain and demonstrate the highest standards of integrity and resilience.
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0
Customer Service
Manama, Capital
EP
Posted today
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Job Description
Job Overview:
We are seeking a highly organized and detail-oriented Administrative Assistant to join our team. As an Administrative Assistant, you will play a crucial role in supporting our daily operations and ensuring smooth administrative processes. This is a full-time position with opportunities for growth and advancement.
**Responsibilities**:
- Perform general clerical duties, including photocopying, scanning, mailing, and filing documents
- Answer phone calls, take messages, and redirect calls to appropriate individuals
- Provide exceptional customer service by assisting clients and visitors with inquiries or directing them to the appropriate staff members
- Maintain office supplies inventory by checking stock levels and placing orders as needed
- Assist with event planning and coordination, including scheduling meetings, booking venues, and arranging travel accommodations
- Support the management team by preparing reports, presentations, and correspondence
- Assist with data entry tasks and maintain accurate records in both physical and digital formats
- Collaborate with other team members to ensure efficient workflow and effective communication
**Experience**:
- Previous experience in an administrative role is preferred but not required
- Strong computer literacy skills, including proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Excellent organizational skills with the ability to prioritize tasks and meet deadlines
- Exceptional customer support skills with a friendly and professional demeanor
- Experience in event planning or medical office administration is a plus
We offer competitive compensation based on experience and qualifications. Additionally, we provide opportunities for professional development and growth within the company.
We are seeking a highly organized and detail-oriented Administrative Assistant to join our team. As an Administrative Assistant, you will play a crucial role in supporting our daily operations and ensuring smooth administrative processes. This is a full-time position with opportunities for growth and advancement.
**Responsibilities**:
- Perform general clerical duties, including photocopying, scanning, mailing, and filing documents
- Answer phone calls, take messages, and redirect calls to appropriate individuals
- Provide exceptional customer service by assisting clients and visitors with inquiries or directing them to the appropriate staff members
- Maintain office supplies inventory by checking stock levels and placing orders as needed
- Assist with event planning and coordination, including scheduling meetings, booking venues, and arranging travel accommodations
- Support the management team by preparing reports, presentations, and correspondence
- Assist with data entry tasks and maintain accurate records in both physical and digital formats
- Collaborate with other team members to ensure efficient workflow and effective communication
**Experience**:
- Previous experience in an administrative role is preferred but not required
- Strong computer literacy skills, including proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Excellent organizational skills with the ability to prioritize tasks and meet deadlines
- Exceptional customer support skills with a friendly and professional demeanor
- Experience in event planning or medical office administration is a plus
We offer competitive compensation based on experience and qualifications. Additionally, we provide opportunities for professional development and growth within the company.
This advertiser has chosen not to accept applicants from your region.
1
Customer Service Officer
Manama, Capital
Zurich Insurance Group
Posted 7 days ago
Job Viewed
Job Description
Overview
Zurich Middle East is part of Zurich Insurance Group, one of the world’s largest and most experienced insurers. Our mission is to help our local community understand and protect themselves from risk both locally and globally.
Reporting to Team Manager – Surrender Servicing, as Customer Service Officer you are expected to develop and deliver customer-specific, value-added services for existing and new customers in line with Zurich values.
Responsibilities- Collaborates with teams across the organization and serves as an advocate for our customers’ service needs, coordinating with the appropriate business partner.
- Undertake thorough AML reviews in line with regulatory guidelines.
- Communicate timely updates to customers and advisors on pending requests, aiming to provide E2E closures.
- The role requires an individual to comprehend and articulate a query or complaint raised by the customer and be able to provide an effective and accurate response/resolution to it.
- The individual is expected to take ownership and responsibility for personal performance targets.
- Role requires an individual to reflect on their performance and learn from their mistakes, seeing these as opportunities to improve on one’s performance in the future.
- The individual should be flexible in meeting the dynamic nature of work.
- To provide customer service to both internal and external customers.
- Process requests of Policyholders and Financial Advisors as prescribed in the Business Process Manuals and within agreed timelines.
- Drive a culture of quality and accuracy through cases worked on within the stipulated frameworks.
- Escalate any problem or risks to the Team Manager in the first instance and report breaches as per the prescribed Framework.
- Be open to continuous learning and act as a facilitator during cross training and get cross skilled in other transaction types, once such opportunities are presented.
- Maintain and implement personal development plans in partnership with the immediate manager.
- The individual should highlight any instances or give an indication where it appears that the customer may not be treated fairly.
- Identify, recommend, and facilitate the implementation of process improvement initiatives / ideas to improve efficiency.
- Bachelor’s degree preferred (or equivalent), and prior experience in a related field.
- Prior experience working within life insurance industry.
- Understanding of Insurance, corporate savings and pensions / end of service benefits being strongly preferred.
- Previous experience working within an international and diverse cultural organization would be beneficial.
- Analytical and problem-solving mindset.
- Accuracy and Attention to details.
- Intermediate knowledge of Microsoft office packages– Word, Excel, and PowerPoint.
- Excellent negotiation and communication skills both written and verbal in English.
- Digital Literacy.
- KYC knowledge.
You are the heart & soul of Zurich!
At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?
We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.
Let’s continue to grow together!
Location & Details- Location(s): BH - Manama
- Remote working: No
- Schedule: Full Time
- Recruiter name: Taniya Baby
- Closing Date: 25 September 2025
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2
Customer Service Executive
Manama, Capital
Batelco by Beyon
Posted 18 days ago
Job Viewed
Job Description
Overview
Provide support to Total CX customers by effectively handling and resolving customer inquiries or complaints and ensuring customer satisfaction at the core of every decision and behaviour.
Responsibilities- Attend queries, requests or complaints related to Mobile/Fixed/ Inet/ Directory Query/ Telegram received through the various contact center channels
- Understand and investigate the queries, requests or complaints
- Liaise with relevant internal team/ departments to address customer query or complaint or forward the case to other relevant team/ department
- Provide accurate, valid and complete information or solution by using the right sources of information
- Make outbound campaign calls to the customers providing information about new products, offers, services etc. Take appropriate action to address customer requests, queries or complaints on outbound calls
- Inform Team Leader when a recurrent problem appears, to prevent further cases
- Maintain and update customer information in the database
- Meticulously follow the defined business process while attending to the clients’ queries, requests or complaints
- Follow communication scripts and protocols and ensure adherence to quality standards and guidelines
- Keep abreast of products and promotions to provide exceptional customer support
- Take ownership for attending the trainings as per the plan
- Take ownership for completing PMR process, employee engagement surveys in time
- Continuously share the knowledge and understanding of the telecom industry and business trends
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3
Customer Service Representative
Manama, Capital
Tafaseel BPO
Posted 11 days ago
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Job Description
Job Summary:
The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.
Key Responsibilities:
- Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
- Provide timely and accurate information to customers, addressing their needs and concerns effectively
- Troubleshoot and resolve customer issues in a professional and empathetic manner
- Identify opportunities to upsell or cross-sell relevant products and services
- Maintain detailed records of customer interactions and follow-up actions
- Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
- Participate in training programs to continuously develop product knowledge and customer service skills
- Adhere to company policies, procedures, and quality standards in all customer interactions
- Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience
Required Skills and Qualifications:
- Bachelor's degree preferred
- 1-2 years of experience in a customer service or call center environment
- Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
- Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
- Proficient in using customer relationship management (CRM) software and other relevant technology
- Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
- Flexibility to work in shifts, including weekends and holidays, as needed
- B2 English Level is a must
Bahraini nationals only
#J-18808-Ljbffr
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4
Customer Service Representative
Manama, Capital
Tafaseel Group Holding
Posted 15 days ago
Job Viewed
Job Description
Job Summary:
The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.
Key Responsibilities:
- Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
- Provide timely and accurate information to customers, addressing their needs and concerns effectively
- Troubleshoot and resolve customer issues in a professional and empathetic manner
- Identify opportunities to upsell or cross-sell relevant products and services
- Maintain detailed records of customer interactions and follow-up actions
- Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
- Participate in training programs to continuously develop product knowledge and customer service skills
- Adhere to company policies, procedures, and quality standards in all customer interactions
- Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience
Required Skills and Qualifications:
- Bachelor's degree preferred
- 1-2 years of experience in a customer service or call center environment
- Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
- Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
- Proficient in using customer relationship management (CRM) software and other relevant technology
- Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
- Flexibility to work in shifts, including weekends and holidays, as needed
- B2 English Level is a must
- Bahraini nationals only
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5
Customer Service Representative
Manama, Capital
Tafaseel Group
Posted 21 days ago
Job Viewed
Job Description
Job Summary:
The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.
- Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
- Provide timely and accurate information to customers, addressing their needs and concerns effectively
- Troubleshoot and resolve customer issues in a professional and empathetic manner
- Identify opportunities to upsell or cross-sell relevant products and services
- Maintain detailed records of customer interactions and follow-up actions
- Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
- Participate in training programs to continuously develop product knowledge and customer service skills
- Adhere to company policies, procedures, and quality standards in all customer interactions
- Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience
- Bachelor's degree preferred
- 1-2 years of experience in a customer service or call center environment
- Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
- Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
- Proficient in using customer relationship management (CRM) software and other relevant technology
- Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
- Flexibility to work in shifts, including weekends and holidays, as needed
- B2 English Level is a must
Bahraini nationals only
#J-18808-Ljbffr
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6
Customer Service Representative
Manama, Capital
Healthscope
Posted 27 days ago
Job Viewed
Job Description
High school diploma or equivalent; additional education or certification in customer service is a plus. Previous experience in customer service or a related field preferred, but not required.
We are seeking a motivated and friendly individual to join our team as a Customer Service Representative. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and resolving inquiries efficiently.
Key Responsibilities:
- Respond promptly to customer inquiries via phone, email, or chat in a professional and courteous manner.
- Provide accurate information about our products, services, and policies to assist customers with their needs.
- Handle and resolve customer complaints or issues effectively, aiming for first-contact resolution whenever possible.
- Process orders, returns, and exchanges accurately and in a timely manner.
- Keep detailed records of customer interactions and transactions using our CRM system.
- Collaborate with other team members and departments to ensure a seamless customer experience.
- Continuously strive to improve customer satisfaction by identifying areas for enhancement in processes or services.
Benefits and Working Conditions:
- Competitive salary commensurate with experience.
- Comprehensive benefits package including health insurance, retirement plans, and paid time off.
- Opportunities for career advancement and professional development.
- Supportive and collaborative work environment with a focus on employee well-being.
- Flexible scheduling options to accommodate work-life balance.
- Employee discounts on company products or services.
- Modern and comfortable office space equipped with the latest technology tools to support your work.
Join our team and be part of a company that values its employees and prioritizes customer satisfaction. Apply today to start your rewarding career as a Customer Service Representative!
Job Specification- Ability to remain calm and composed under pressure while maintaining a positive attitude.
- Proficiency in using computers and familiarity with CRM software.
- Strong problem-solving skills and attention to detail.
- Flexibility to work in a fast-paced environment and adapt to changing priorities.
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7
Customer Service Lead
2073 Tubli
BHD2800 Monthly
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a highly skilled and empathetic Customer Service Lead to guide their support team in **A'ali, Northern, BH**. This role requires a dedicated professional with a passion for delivering exceptional customer experiences and a knack for problem-solving. As a Lead, you will be responsible for overseeing daily customer service operations, training and mentoring junior agents, and handling escalated customer issues with professionalism and efficiency. You will also play a key role in developing and implementing customer service policies and procedures to ensure consistency and quality. This position involves monitoring key performance indicators (KPIs) such as customer satisfaction, response times, and resolution rates, and implementing strategies to improve them. You will be responsible for identifying trends in customer inquiries and feedback, and collaborating with other departments to address root causes and enhance product/service offerings. The ability to motivate and lead a team, foster a positive work environment, and drive continuous improvement is essential. Experience with various customer support channels, including phone, email, and chat, is required. Proficiency in customer relationship management (CRM) software is a must. This is an excellent opportunity for a seasoned customer service professional to step into a leadership role and make a significant impact. We are looking for someone who can inspire confidence, resolve complex issues, and champion the voice of the customer within the organization. The successful candidate will be a strong communicator, a natural problem-solver, and possess excellent interpersonal skills. A proactive approach to anticipating customer needs and exceeding expectations will be highly valued. The role requires a commitment to maintaining high standards of service and contributing to customer loyalty and retention. The work environment emphasizes collaboration and professional growth. The ideal candidate will be adept at managing team performance, providing constructive feedback, and celebrating successes. This is a critical role in ensuring customer satisfaction and contributing to the overall success of our client. The opportunity to shape customer service strategies and directly influence customer perception is substantial. We aim to build a team that is both highly effective and genuinely passionate about serving customers.
Qualifications:
Qualifications:
- Proven experience in a customer service role, with at least 2 years in a supervisory or lead capacity.
- Excellent communication, interpersonal, and conflict-resolution skills.
- Strong understanding of customer service principles and best practices.
- Proficiency in CRM software and helpdesk ticketing systems.
- Ability to train, coach, and motivate a team.
- Experience in analyzing customer feedback and data to drive improvements.
- High school diploma or equivalent; Bachelor's degree preferred.
- Adaptability and problem-solving skills.
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8
Customer Service Specialist
110 Al Seef
BHD25000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is looking for a dedicated and customer-focused Customer Service Specialist to manage client interactions and provide exceptional support from their office in Salmabad, Northern, BH . This role is crucial in ensuring customer satisfaction and building strong client relationships. You will be the primary point of contact for customers, handling inquiries, resolving issues, and providing information about products and services. Responsibilities include responding to customer emails, phone calls, and chat messages promptly and professionally. You will also be tasked with managing customer accounts, processing orders or returns, and escalating complex issues to the appropriate departments.
The ideal candidate possesses excellent communication and active listening skills, with a natural ability to empathize with customers. You should be patient, calm under pressure, and adept at de-escalating difficult situations. A strong understanding of customer service principles and practices is essential. Familiarity with CRM software and ticketing systems will be a significant advantage. You will be expected to maintain a high level of product knowledge to effectively assist customers.
Key Responsibilities:
Qualifications:
This role in Salmabad, Northern, BH offers a competitive compensation package and a supportive work environment. If you are passionate about helping others and thrive in a service-oriented role, we encourage you to apply.
The ideal candidate possesses excellent communication and active listening skills, with a natural ability to empathize with customers. You should be patient, calm under pressure, and adept at de-escalating difficult situations. A strong understanding of customer service principles and practices is essential. Familiarity with CRM software and ticketing systems will be a significant advantage. You will be expected to maintain a high level of product knowledge to effectively assist customers.
Key Responsibilities:
- Address customer inquiries and concerns via phone, email, and chat.
- Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Maintain customer records by updating account information.
- Process orders, forms, applications, and requests.
- Identify and escalate priority issues to the appropriate internal teams.
- Provide customers with product and service information and details.
- Gather customer feedback and share insights with the team for service improvement.
- Meet personal/team qualitative and quantitative targets.
Qualifications:
- High school diploma or equivalent; higher education or relevant certification is a plus.
- Proven customer support experience or experience as a client service representative.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Proficiency in Microsoft Office Suite.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- A customer-oriented and patient demeanor.
This role in Salmabad, Northern, BH offers a competitive compensation package and a supportive work environment. If you are passionate about helping others and thrive in a service-oriented role, we encourage you to apply.
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