30 Sales Techniques jobs in Manama

Job Summary:

The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.

Key Responsibilities:

1. Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
2. Provide timely and accurate information to customers, addressing their needs and concerns effectively
3. Troubleshoot and resolve customer issues in a professional and empathetic manner
4. Identify opportunities to upsell or cross-sell relevant products and services
5. Maintain detailed records of customer interactions and follow-up actions
6. Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
7. Participate in training programs to continuously develop product knowledge and customer service skills
8. Adhere to company policies, procedures, and quality standards in all customer interactions
9. Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience

Required Skills and Qualifications:

1. Bachelor's degree preferred
2. 1-2 years of experience in a customer service or call center environment
3. Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
4. Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
5. Proficient in using customer relationship management (CRM) software and other relevant technology
6. Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
7. Flexibility to work in shifts, including weekends and holidays, as needed
8. B2 English Level is a must
9. Bahraini nationals only

Job Summary:
The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.

1. Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
2. Provide timely and accurate information to customers, addressing their needs and concerns effectively
3. Troubleshoot and resolve customer issues in a professional and empathetic manner
4. Identify opportunities to upsell or cross-sell relevant products and services
5. Maintain detailed records of customer interactions and follow-up actions
6. Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
7. Participate in training programs to continuously develop product knowledge and customer service skills
8. Adhere to company policies, procedures, and quality standards in all customer interactions
9. Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience

1. Bachelor's degree preferred
2. 1-2 years of experience in a customer service or call center environment
3. Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
4. Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
5. Proficient in using customer relationship management (CRM) software and other relevant technology
6. Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
7. Flexibility to work in shifts, including weekends and holidays, as needed
8. B2 English Level is a must

Bahraini nationals only

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Resolve customer issues and complaints efficiently and effectively.
• Process orders, returns, and exchanges as per company guidelines.
• Document all customer interactions and transactions in the CRM system.
• Identify and escalate priority issues to the appropriate departments.
• Gather customer feedback and share insights with the team to improve services.
• Maintain a high level of product knowledge and service expertise.
• Adhere to service level agreements (SLAs) and performance metrics.
• Contribute to team goals and foster a positive customer service environment.
• Assist in training new team members as needed.

• High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
• Previous experience in customer service or a related field is preferred.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving abilities and a customer-centric approach.
• Proficiency in using computers and various software applications, including CRM systems.
• Ability to multitask and manage time effectively in a remote setting.
• Patience, empathy, and a positive attitude.
• Reliable internet connection and a dedicated workspace.
• Fluency in English is essential, additional languages are a bonus.

1. BRIEF DESCRIPTION OF JOB FUNCTION

The Call Centre Agent is responsible for incoming and outgoing calls. The role involves sales and customer service.

This role requires an individual who is self-motivated with high levels of energy and drive. The Call Centre Agent must have strong communication skills with the ability to maintain good rapport on the phone.

2. DUTIES ACTUALLY PERFORMED BY THIS POSITION:

1. Answer all calls within 2 rings
2. Cordial and positive tone of voice in all calls
3. Focus on the needs of the customer and provide for their queries and requests
4. Sell, up-sell, and cross-sell different products and services to the customer
5. Ensure the next steps and requirements are aligned and clarified with the customer before the end of the call
6. Data entry
7. Filing and documentation management
8. Updating information and ensuring accuracy of data records

1. ESSENTIAL QUALIFICATION REQUIRED (EDUCATION/EXPERIENCE/SKILLS)

1. Minimum of high school certification
2. Diploma and some form of work experience is preferred
3. Strong communication skills
4. Good selling skills
5. Positive energy and teamwork ethos
6. Excellent written and oral communication skills
7. Strong English language proficiency
8. Good understanding of the services
9. Be highly computer literate, particularly in Microsoft Office Products

2. TYPICAL WORKING CONDITIONS

Normal Working Hours: 40 hours a week

Working Timing: rotating shift

Work may require occasional weekend and/or evening work

• Respond to customer inquiries via phone, email, and live chat.
• Troubleshoot and resolve customer issues effectively and efficiently.
• Provide accurate information about products, services, and policies.
• Document customer interactions and maintain records in the CRM system.
• Escalate complex issues to senior support staff or other departments.
• Strive to achieve and exceed customer satisfaction goals.
• Identify trends in customer inquiries and provide feedback to improve services.
• Maintain a high level of product knowledge.

• High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
• Proven experience in a customer service or helpdesk role.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Proficiency in using CRM software and other support tools.
• Ability to work independently and manage time effectively in a remote environment.
• Patient, empathetic, and customer-focused attitude.

• Lead, coach, and motivate a team of customer service representatives to achieve departmental goals.
• Monitor team performance, provide regular feedback, and conduct performance reviews.
• Handle escalated customer inquiries and complex issues, providing timely and effective resolutions.
• Train new team members and provide ongoing development opportunities for existing staff.
• Ensure adherence to company policies, procedures, and service level agreements (SLAs).
• Identify trends in customer feedback and operational performance, recommending improvements.
• Collaborate with other departments to resolve customer issues and enhance the overall customer experience.
• Develop and implement strategies to improve customer satisfaction and loyalty.
• Maintain a positive and productive team environment.
• Create and update training materials and knowledge base articles.
• Monitor call queues and chat volumes to ensure adequate staffing and response times.
• Report on team performance metrics to management.
• Participate in hiring and onboarding processes for new team members.
• Champion best practices in customer service and support.
• Contribute to the development of departmental strategies and objectives.

• Proven experience in a customer service role, with at least 1-2 years in a supervisory or team lead capacity.
• Strong leadership, coaching, and mentoring skills.
• Excellent communication, interpersonal, and problem-solving abilities.
• Proficiency in customer service software and CRM systems.
• Ability to handle challenging customer interactions with professionalism and empathy.
• Understanding of performance metrics and quality assurance in a customer service context.
• High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
• Ability to work effectively in a team environment and collaborate with others.
• Familiarity with remote work tools and best practices is beneficial.