System Administrator & Automation Specialist

Manama, Capital Bank ABC

Posted 6 days ago

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Job Description

Bank ABC seeks to recruit a System Administrator & Automation Specialist in the Group Information Technology Department based in our Head Office, in Bahrain.

Responsibilities of the role:

Reporting to the Automation Lead, the job holder will be responsible for the following:

  • Manage all IT operations jobs like End of Days, Start of Days, File transfers etc. Via Control-M.
  • Control-M application software Installation, Configuration, Deployment and upgrades.
  • Advise on improving the way of working bringing an automation-based perspective, proactively suggesting areas of improvements.
  • Ensure all the Control-M components are always designed and implemented with a High Availability concept and increasing overall process resiliency.
  • Should be work with Operating System like Solaris, Linux, Aix and Windows.
  • Scripting in various platforms and languages (powershell, bash etc.) to automate operations within Control-M jobs
  • Install and manage Control-M modules i.e., Control-M for backups, Control-M for OS, Control-M for Database, Control M for applications.
  • Installing Control-M Server, EM and Agents (Windows, Unix and Linux) along with monitoring and troubleshooting.
  • Keep everything documented and all documents constantly up-to-date to let team aware of how procedures are running.
  • Manage the complete Control-M infrastructure in the Bank like Installation, Upgrade, Configuration of Control-M Workload Automation tool version 8/9+/Future versions.
  • Running all operation tasks on all Banking applications including Development, Test, UAT/SIT & Production environments.
  • To the maximum extent automate the above operations and other tasks under Control-M
  • Document all tasks configured under Control-M with contingency plan of running the above Jobs manually in case Control-M is not available.
  • Utilize the full functionality available under Control-M to innovate and make better all the tasks running in GPH.
  • Configure Reports on Control-M to report on all operations being performed under Control-M to higher management
  • Enhance the reports available in Control-M or build Custom reports by using 3rd party tools like Crystal Report
  • Integrate Control-M with Backup software to make backups part of End of Day Workflow
  • Be part of operations team for smooth running of operations in Group Processing Hub
  • Be part of project team to automate tasks on new products
  • Support any Disaster Recovery and Business Continuity Test activities.
  • Monitor the alerts and ensure service availability for 24x7 hours.
  • Co-ordinate the patch / vulnerabilities management.
  • Willing to work in shifts (8 hour shifts rotated weekly)

Areas of Knowledge, Qualification and Experience

  • 2-5 years of proven IT Operations related experiences with Unix/Linux & Windows System Administration experience, 2+ years programming experience with proficiency in Unix Shell (Korn, C, Bash) scripting
  • A minimum of a Bachelors Degree in Computer Science or equivalent
  • Solid experience working as a Control-M Scheduler in a distributed environment of Windows/Linux/Solaris/AIX
  • Knowledge of crystal report and other tools to generate customized report on end of day and other banking operations from Control-M
  • Experience working in financial services, banking or other fast paced 24/7 regulated financial organizations
  • Excellent customer service and interpersonal skills
  • Excellent verbal and written communication skills
  • Strong documentation and automation skills
  • Excellent troubleshooting, root cause analysis and permanent problem resolution skills
  • Ability to handle multiple tasks in a fast-paced environment
  • Data Center Operations experience in monitoring, incident handling and escalation for Control-M jobs
  • Database knowledge Oracle/SQL, IT Certifications and other certification like ITIL, PMP etc.
  • Experience on Hybrid Cloud environments and certifications on AWS or Azure.
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SYSTEM ADMINISTRATOR

Manama, Capital Nexcel Computer Solutions

Posted 6 days ago

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Job Description

Job Description

A System Administrator is an information technology (IT) professional who makes sure an organization’s computer systems are functioning and meet the needs of the organization. Sysadmins support, troubleshoot, and maintain computer servers and networks.

Roles & Responsibilities
  1. Install and configure software and hardware.
  2. Manage on-premises and cloud servers and storage.
  3. Manage and maintain Active Directory.
  4. Manage and maintain Windows & Linux server OS.
  5. Manage Microsoft Office365 Admin account.
  6. Manage AWS accounts.
  7. Set up accounts and workstations.
  8. Monitor performance and maintain systems according to requirements.
  9. Troubleshoot issues and outages.
  10. Ensure security through access controls, backups, and antivirus server.
  11. Upgrade systems with new releases and models.
  12. Develop expertise to train staff on new technologies.
  13. Build an internal wiki with technical documentation, manuals, and IT policies.
  14. Set up new users and give them access to the intranet.
  15. Manage and maintain the file servers.
  16. Employ the latest security protocols.
Minimum Requirements
  1. Proven experience as a System Administrator, Network Administrator, or similar role.
  2. Experience with servers, storage devices, and patch management.
  3. Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery.
  4. Familiarity with various operating systems and platforms.
  5. Resourcefulness and problem-solving aptitude.
  6. Excellent communication skills.
Educational Qualifications & Certifications
  1. BSc/BA in Information Technology, Computer Science, or a related discipline; professional certification (e.g. Microsoft Certified Systems Administrator (MCSA) and AWS certified) is a plus.
Experience
  1. Minimum 3 years progressive experience in system administration and technical support.
Required Skills
  1. Good communication skills.
  2. Must be fluent in English (speaking, reading, and writing) and preferably Arabic.
  3. Microsoft MCSE certification or similar.
  4. Linux (RHCSA) certification or similar.
  5. AWS certification is a plus.
  6. Availability outside of working hours to resolve emergency issues promptly.
  7. Excellent critical thinking and problem-solving skills.
  8. Patient and professional demeanor, with a can-do attitude.
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System Administrator & Automation Specialist | Manama, BH

Manama, Capital Bank ABC

Posted 3 days ago

Job Viewed

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Job Description

System Administrator & Automation Specialist

System Administrator & Automation Specialist Bank ABC Manama, Bahrain Apply now Posted 1 month ago Permanent Competitive System Administrator & Automation Specialist Bank ABC Manama, Bahrain Apply now

System Administrator & Automation Specialist

Bank ABC seeks to recruit a System Administrator and Automation Specialist in the Group Information Technology Department based in our Head Office in Bahrain.

Responsibilities of the role:
Reporting to the Automation Lead, the job holder will be responsible for the following:

  • Manage all IT operations jobs like End of Days, Start of Days, File transfers etc. Via Control-M.
  • Control-M application software Installation, Configuration, Deployment and upgrades.
  • Advise on improving the way of working bringing an automation-based perspective, proactively suggesting areas of improvements.
  • Ensure all the Control-M components are always designed and implemented with a High Availability concept and increasing overall process resiliency.
  • Should be work with Operating System like Solaris, Linux, Aix and Windows.
  • Scripting in various platforms and languages (powershell, bash etc.) to automate operations within Control-M jobs
  • Install and manage Control-M modules i.e., Control-M for backups, Control-M for OS, Control-M for Database, Control M for applications.
  • Installing Control-M Server, EM and Agents (Windows, Unix and Linux) along with monitoring and troubleshooting.
  • Keep everything documented and all documents constantly up-to-date to let team aware of how procedures are running.
  • Manage the complete Control-M infrastructure in the Bank like Installation, Upgrade, Configuration of Control-M Workload Automation tool version 8/9+/Future versions.
  • Running all operation tasks on all Banking applications including Development, Test, UAT/SIT & Production environments.
  • To the maximum extent automate the above operations and other tasks under Control-M
  • Document all tasks configured under Control-M with contingency plan of running the above Jobs manually in case Control-M is not available.
  • Utilize the full functionality available under Control-M to innovate and make better all the tasks running in GPH.
  • Configure Reports on Control-M to report on all operations being performed under Control-M to higher management
  • Enhance the reports available in Control-M or build Custom reports by using 3rd party tools like Crystal Report
  • Integrate Control-M with Backup software to make backups part of End of Day Workflow
  • Be part of operations team for smooth running of operations in GPH
  • Be part of project team to automate tasks on new products
  • Support any Disaster Recovery and Business Continuity Test activities.
  • Monitor the alerts and ensure service availability for 24x7 hours.
  • Co-ordinate the patch / vulnerabilities management .
  • Willing to work in shifts (8 hour shifts rotated weekly)

Areas of Knowledge, Qualification and Experience
  • 2-5 years of proven IT Operations related experiences with Unix/Linux & Windows System Administration experience, 2+ years programming experience with proficiency in Unix Shell (Korn, C, Bash) scripting
  • A minimum of a Bachelors Degree in Computer Science or equivalent
  • Solid experience working as a Control-M Scheduler in a distributed environment of Windows/Linux/Solaris/AIX
  • Knowledge of crystal report and other tools to generate customized report on end of day and other banking operations from Control-M
  • Experience working in financial services, banking or other fast paced 24/7 regulated financial organizations
  • Excellent customer service and interpersonal skills
  • Excellent verbal and written communication skills
  • Strong documentation and automation skills
  • Excellent troubleshooting, root cause analysis and permanent problem resolution skills
  • Ability to handle multiple tasks in a fast-paced environment
  • Data Center Operations experience in monitoring, incident handling and escalation for Control-M jobs
  • Database knowledge Oracle/SQL, IT Certifications and other certification like ITIL, PMP etc.
  • Experience on Hybrid Cloud environments and certifications on AWS or Azure.

Boost your career Find thousands of job opportunities by signing up to eFinancialCareers today. #J-18808-Ljbffr
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IT System Administrator

Manama, Capital Nexcel Computer Solutions

Posted 20 days ago

Job Viewed

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Job Description

Roles and Responsibilities:

  1. Install and configure software and hardware
  2. Manage network servers and technology tools
  3. Set up accounts and workstations
  4. Monitor performance and maintain systems according to requirements
  5. Troubleshoot issues and outages
  6. Ensure security through access controls, backups and firewalls
  7. Upgrade systems with new releases and models
  8. Develop expertise to train staff on new technologies
  9. Create technical documentation, manuals, reports and IT policies

Skills required:

  • Excellent communication skills
  • Smart personality
  • Troubleshooting
  • Can do L1 support
  • Vendor management
  • Asset management

Qualifications: Minimum bachelor's degree in relevant field. Candidates with MCSA/MCSE will be given preference.

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Technical Support Specialist

602 Al Malikiyah, Northern BHD40000 Annually WhatJobs

Posted today

Job Viewed

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Job Description

full-time
Our client, a rapidly expanding technology services provider, is seeking a dedicated and adept Technical Support Specialist to join their customer-focused team in **Salmabad, Northern, BH**. This role is ideal for individuals passionate about technology and providing exceptional customer service. You will be the first point of contact for clients experiencing technical difficulties, responsible for diagnosing, troubleshooting, and resolving a wide range of hardware, software, and network issues. Your primary duties will include responding to support tickets, providing remote assistance, escalating complex problems to senior technicians when necessary, and documenting all support interactions. A key aspect of this role involves educating users on best practices to prevent future issues. The ideal candidate will have a strong understanding of operating systems (Windows, macOS), common software applications, and basic networking concepts. Experience with helpdesk software and remote support tools is highly preferred. Excellent communication and interpersonal skills are essential, as you will be interacting with users of varying technical backgrounds. The ability to remain calm and professional under pressure, coupled with strong analytical and problem-solving abilities, will ensure your success. This is a fantastic opportunity to develop your technical expertise and build a rewarding career within a supportive environment, contributing directly to client satisfaction and operational efficiency within **Salmabad, Northern, BH**.
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Technical Support Specialist

215 Hamad Town, Northern BHD1700 month WhatJobs

Posted today

Job Viewed

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Job Description

full-time
Our client is looking for a skilled and customer-focused Technical Support Specialist to join their dedicated Helpdesk team in **Hamad Town, Northern, BH**. This role is instrumental in providing timely and effective technical assistance to users, resolving issues, and ensuring seamless operation of our IT systems. You will be responsible for responding to customer inquiries via phone, email, and chat, diagnosing and troubleshooting hardware and software problems, and guiding users through step-by-step solutions. Escalating complex issues to the appropriate internal teams and documenting all support interactions accurately will be key responsibilities. The ideal candidate will possess strong technical aptitude, excellent problem-solving skills, and exceptional communication abilities. A Bachelor's degree in Computer Science, IT, or a related field, or equivalent practical experience, is required. Previous experience of at least 2 years in a technical support or helpdesk role is essential. Familiarity with operating systems (Windows, macOS), common software applications, and basic network troubleshooting is mandatory. Certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus. Patience, empathy, and a commitment to providing outstanding customer service are vital for this role. This is a great chance to develop your IT career within a supportive and innovative environment.
This advertiser has chosen not to accept applicants from your region.

Technical Support Specialist

20124 Hamad Town, Northern BHD30000 Annually WhatJobs

Posted today

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Job Description

full-time
Join our client's growing customer support team as a Technical Support Specialist in **Hamad Town, Northern, BH**. This role is crucial in providing exceptional technical assistance to a diverse customer base, ensuring prompt and effective resolution of inquiries and issues. You will be the first point of contact for customers experiencing technical difficulties with our client's products or services. Responsibilities include diagnosing and troubleshooting software and hardware problems, guiding customers through step-by-step solutions, and escalating complex issues to higher-level support teams when necessary. Maintaining a high level of customer satisfaction through active listening, clear communication, and empathy is paramount. You will be responsible for documenting all support interactions in a ticketing system, creating knowledge base articles, and contributing to the continuous improvement of support processes. The ideal candidate will possess excellent technical aptitude, a passion for customer service, and strong problem-solving abilities. Previous experience in a technical support role, customer service environment, or IT helpdesk is highly desirable. Familiarity with CRM software and ticketing systems is a plus. A Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience, is preferred. Strong communication skills, both written and verbal, and the ability to explain technical concepts to non-technical users are essential. If you are a patient, detail-oriented individual who enjoys helping others and thrives in a fast-paced environment, this is the perfect opportunity for you. We offer a supportive work environment, ongoing training, and competitive compensation.
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Technical Support Specialist

2307 Seef, Capital BHD4500 Annually WhatJobs

Posted today

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Job Description

full-time
Our client, a leading provider of IT solutions in Seef, Capital, BH , is seeking a dedicated and customer-focused Technical Support Specialist to join their growing helpdesk team. This role is crucial in ensuring timely and effective resolution of technical issues for a diverse client base. The Technical Support Specialist will be responsible for providing first-line technical support, diagnosing and resolving hardware, software, and network issues, and escalating complex problems to senior technical staff when necessary. You will manage incoming support requests via phone, email, and ticketing systems, ensuring that all issues are logged accurately and resolved within agreed service levels. Key responsibilities include troubleshooting a wide range of technical problems, providing clear and concise technical guidance to users, maintaining support documentation, and contributing to the improvement of support processes. The ideal candidate will have a Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience. Proven experience in a technical support role, with strong knowledge of operating systems (Windows, macOS), common software applications, and basic networking concepts, is essential. Excellent problem-solving, communication, and customer service skills are paramount. Experience with IT support ticketing systems and remote support tools is highly desirable. This position offers a competitive salary and benefits package, along with excellent opportunities for professional development and career advancement within the IT sector. Join our client and become a key player in delivering exceptional technical support and ensuring client satisfaction. We are looking for a patient, methodical, and technically adept individual.
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Technical Support Specialist

1174 Zinj, Capital BHD40000 Annually WhatJobs

Posted today

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Job Description

full-time
Our client is actively seeking a motivated and customer-focused Technical Support Specialist to join their thriving support team in Tubli, Capital, BH . This role is crucial for providing first-line technical assistance and resolving customer inquiries regarding software applications, hardware, and network issues. The ideal candidate will possess excellent troubleshooting skills, a strong understanding of IT systems, and a passion for delivering exceptional customer service.

Key Responsibilities:
  • Respond to customer support requests via phone, email, and chat in a timely and professional manner.
  • Diagnose and resolve technical issues related to software installation, configuration, and operation.
  • Troubleshoot hardware and network connectivity problems.
  • Escalate complex issues to higher-level support teams when necessary, providing detailed documentation.
  • Guide users through step-by-step solutions and provide clear, concise instructions.
  • Maintain accurate records of customer interactions, issues, and resolutions in the ticketing system.
  • Identify trends in customer issues and provide feedback to the development team for product improvement.
  • Assist in creating and updating knowledge base articles and FAQs.
  • Proactively identify opportunities to improve customer satisfaction and the overall support experience.
  • Ensure adherence to service level agreements (SLAs) for response and resolution times.
  • Stay up-to-date with product updates and new technologies.

Qualifications:
  • High school diploma or equivalent; Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
  • Proven experience in a technical support or customer service role, preferably in an IT environment.
  • Strong knowledge of operating systems (Windows, macOS), common software applications, and basic networking concepts.
  • Experience with remote desktop support tools.
  • Excellent verbal and written communication skills.
  • Exceptional problem-solving and diagnostic abilities.
  • Customer-centric approach with a high degree of patience and empathy.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Familiarity with ITIL best practices is a plus.
  • Proficiency in English; Arabic language skills are beneficial.

This position offers a challenging yet rewarding environment for individuals passionate about technology and customer support. If you excel at problem-solving and are dedicated to providing outstanding service, apply now for this opportunity in Tubli, Capital, BH .
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Technical Support Specialist

22101 Seef, Capital BHD50000 Annually WhatJobs

Posted today

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Job Description

full-time
Our client is seeking a skilled and customer-focused Technical Support Specialist to provide exceptional support to their users in **Seef, Capital, BH**. This role is crucial for ensuring user satisfaction and resolving technical issues efficiently. The Technical Support Specialist will be responsible for troubleshooting hardware and software problems, providing guidance on product usage, and escalating complex issues to higher-level support teams. You will be a key point of contact for users, offering timely and accurate solutions to their technical challenges.

Key responsibilities include:
  • Responding to user inquiries and technical issues via phone, email, and chat in a timely and professional manner.
  • Diagnosing and resolving hardware, software, and network-related problems.
  • Providing step-by-step technical assistance and clear explanations to users.
  • Guiding users through installation, configuration, and troubleshooting processes.
  • Documenting all support interactions, resolutions, and recurring issues in the ticketing system.
  • Escalating unresolved issues to the appropriate senior support staff or development teams.
  • Maintaining a knowledge base of common issues and their solutions.
  • Identifying trends in support requests and providing feedback to improve products and services.
  • Assisting with user account management and system access.
  • Conducting remote troubleshooting and providing hands-on support when necessary.
  • Educating users on best practices for technology usage.
  • Participating in training sessions to stay updated on product knowledge and support procedures.
  • Meeting or exceeding defined service level agreements (SLAs) for response and resolution times.
The ideal candidate will have a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of 3 years of experience in a technical support or helpdesk role is required. Strong technical aptitude and hands-on experience with various operating systems (Windows, macOS, Linux) and common software applications are essential. Excellent problem-solving, analytical, and troubleshooting skills are a must. Outstanding communication and interpersonal skills are necessary to interact effectively with users of all technical skill levels. Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools is highly preferred. The ability to work independently and as part of a team, manage multiple priorities, and maintain composure under pressure is crucial. If you are passionate about technology and helping people, we encourage you to apply for this exciting opportunity in **Seef, Capital, BH**.
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