69 Service Advisor Alzayani Investments jobs in Bahrain
Remote Customer Service & Helpdesk Specialist
1111 Shahrakan
BHD40000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a rapidly growing technology company, is seeking a dedicated and tech-savvy Remote Customer Service & Helpdesk Specialist. This position is fully remote, offering the flexibility to provide exceptional support to clients and internal users from your home office. The ideal candidate will possess strong technical troubleshooting skills, outstanding communication abilities, and a commitment to delivering first-class customer service. You will be instrumental in resolving technical issues, answering inquiries, and ensuring a positive user experience with our client's products and services.
Responsibilities:
Responsibilities:
- Provide timely and effective technical support to customers and internal staff via phone, email, and chat.
- Troubleshoot and resolve hardware, software, and network issues.
- Guide users through step-by-step solutions for common and complex technical problems.
- Escalate unresolved issues to appropriate senior support teams or departments.
- Document all customer interactions, troubleshooting steps, and resolutions in the helpdesk system.
- Maintain a knowledge base of frequently asked questions and solutions.
- Identify trends in customer issues and provide feedback to product development and engineering teams.
- Assist with user account management and access control.
- Contribute to the continuous improvement of helpdesk processes and customer service standards.
- Manage multiple support tickets simultaneously while maintaining high-quality service.
- Stay up-to-date with product updates, new features, and troubleshooting techniques.
- Proven experience in a customer service or technical support role, preferably in a helpdesk environment.
- Strong understanding of operating systems (Windows, macOS), common software applications, and basic networking principles.
- Excellent problem-solving and analytical skills.
- Exceptional verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Proficiency with helpdesk ticketing systems and remote support tools.
- Ability to work independently, manage time effectively, and prioritize tasks in a remote setting.
- Patience, empathy, and a customer-centric attitude.
- High school diploma or equivalent; technical certifications or an associate's degree are a plus.
- Experience supporting SaaS products or cloud-based services is advantageous.
This advertiser has chosen not to accept applicants from your region.
0
Customer Service / Call Center Agent
Manama, Capital
PROCORP Management
Posted today
Job Viewed
Job Description
**Our client a cleaning service company is looking for CUSTOMER SERVICE/CALL CENTER AGENT.**
**RESPONSIBILITIES**:
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
**REQUIREMENTS AND SKILLS**:
- Associate Degree or its equivalent.
- Proven customer support experience or experience as a Client Service Representative
- Strong phone contact handling skills and active listening
- Proficiency with computers, especially with software, and good typing skills.
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
**Salary**: BD300.000 - BD500.000 per month
**Experience**:
- customer service: 1 year (required)
- call center: 1 year (preferred)
**Language**:
- Fluent English & Arabic (required)
**RESPONSIBILITIES**:
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
**REQUIREMENTS AND SKILLS**:
- Associate Degree or its equivalent.
- Proven customer support experience or experience as a Client Service Representative
- Strong phone contact handling skills and active listening
- Proficiency with computers, especially with software, and good typing skills.
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
**Salary**: BD300.000 - BD500.000 per month
**Experience**:
- customer service: 1 year (required)
- call center: 1 year (preferred)
**Language**:
- Fluent English & Arabic (required)
This advertiser has chosen not to accept applicants from your region.
1
Customer Service Team Leader (Mall)
Manama, Capital
Propel Consult
Posted today
Job Viewed
Job Description
**Company**:
Our client is one of the well-known malls in Bahrain, they are currently looking to hire a **Customer Service Team Leader**.
**Job Purpose**:
- To manage the Customer Service operations ensuring that Customer Service Officers deliver smooth, efficient, and consistent best practices of the functions of the Customer Service program and involves.
- You will be responsible for delivering bespoke processes and procedures of the overall Customer Service Program by providing all Customers with excellent services and ensuring that their expectations are constantly met.
**Job Qualifications**:
- A minimum of a high school degree, diploma, or equivalent degree.
- At least 2 years of customer service experience or in a customer-oriented role.
- At least 1 year of experience in leading a customer service team.
- Proficiency in the English language is a must (written & spoken), a secondary language (Arabic) is preferred.
**Key Tasks**:
- This includes accurate opening and closing procedures.
- Assist the Customer Service Officers with their dues as required.
- To supervise the daily workload of the team by allocating team members to optimize service.
- provision and administrative support across the hours of operations
- ensure proper handover of all pending tasks to the Customer Service Team leader.
- To undertake the dues of a Customer Service Supervisor as and when required to ensure that a high level of Customer Service is maintained.
- Assist the Customer Service Supervisor by ensuring that the team achieves the set service delive
- Adhering to the established Key Performance Indicators, Service Level
- Agreements and quality standards to maximize Customer satisfaction.
- To implement and maintain health, safety, and security of staff.
- Ensure that Customer Service standards and other policies/protocols are implemented.
**Salary**: BD650.000 per month
Application Question(s):
- Are you willing to work on a Shift Basis? 9 hours shift including 1-hour break and 6 days per week.
**Experience**:
- Customer Service: 2 years (required)
Our client is one of the well-known malls in Bahrain, they are currently looking to hire a **Customer Service Team Leader**.
**Job Purpose**:
- To manage the Customer Service operations ensuring that Customer Service Officers deliver smooth, efficient, and consistent best practices of the functions of the Customer Service program and involves.
- You will be responsible for delivering bespoke processes and procedures of the overall Customer Service Program by providing all Customers with excellent services and ensuring that their expectations are constantly met.
**Job Qualifications**:
- A minimum of a high school degree, diploma, or equivalent degree.
- At least 2 years of customer service experience or in a customer-oriented role.
- At least 1 year of experience in leading a customer service team.
- Proficiency in the English language is a must (written & spoken), a secondary language (Arabic) is preferred.
**Key Tasks**:
- This includes accurate opening and closing procedures.
- Assist the Customer Service Officers with their dues as required.
- To supervise the daily workload of the team by allocating team members to optimize service.
- provision and administrative support across the hours of operations
- ensure proper handover of all pending tasks to the Customer Service Team leader.
- To undertake the dues of a Customer Service Supervisor as and when required to ensure that a high level of Customer Service is maintained.
- Assist the Customer Service Supervisor by ensuring that the team achieves the set service delive
- Adhering to the established Key Performance Indicators, Service Level
- Agreements and quality standards to maximize Customer satisfaction.
- To implement and maintain health, safety, and security of staff.
- Ensure that Customer Service standards and other policies/protocols are implemented.
**Salary**: BD650.000 per month
Application Question(s):
- Are you willing to work on a Shift Basis? 9 hours shift including 1-hour break and 6 days per week.
**Experience**:
- Customer Service: 2 years (required)
This advertiser has chosen not to accept applicants from your region.
2
Remote Customer Service & Technical Support Specialist
11211 Seef, Capital
BHD50000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a leading provider of innovative software solutions, is seeking a highly motivated and customer-centric Remote Customer Service & Technical Support Specialist to join our fully remote team. This role is essential in ensuring our clients receive exceptional support and can effectively utilize our products. You will be the first point of contact for customer inquiries, providing timely and accurate assistance via phone, email, and chat. The ideal candidate will possess excellent communication skills, a strong aptitude for problem-solving, and a deep understanding of technical concepts to effectively troubleshoot and resolve customer issues.
Responsibilities:
Responsibilities:
- Respond to customer inquiries and support requests in a timely, professional, and courteous manner.
- Provide technical assistance and troubleshooting for software-related issues, guiding users through resolution steps.
- Diagnose and resolve customer problems related to software installation, configuration, usage, and performance.
- Document all customer interactions, issues, and resolutions accurately in our CRM system.
- Escalate complex technical issues to higher-level support teams or development when necessary.
- Educate customers on product features and best practices to enhance their user experience.
- Contribute to the creation and maintenance of our knowledge base and support documentation.
- Identify trends in customer issues and provide feedback to the product and development teams for continuous improvement.
- Maintain a high level of customer satisfaction by delivering prompt and effective support.
- Stay up-to-date with product updates, new features, and industry best practices.
- Proven experience in a customer service or technical support role, preferably in a software environment.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Strong problem-solving and analytical skills with the ability to diagnose and resolve issues efficiently.
- Familiarity with CRM software and helpdesk ticketing systems.
- Ability to work independently and manage time effectively in a remote setting.
- A patient and empathetic approach to customer interactions.
- Proficiency in troubleshooting common software and hardware issues.
- A strong desire to learn and adapt to new technologies.
- High school diploma or equivalent required; Associate's or Bachelor's degree in a related field is a plus.
- Availability to work flexible hours, potentially including evenings or weekends, as required by support needs.
This advertiser has chosen not to accept applicants from your region.
3
Customer Service and Helpdesk Team Lead
77990 Bilad Al Qadeem, Capital
BHD55000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a motivated and experienced Customer Service and Helpdesk Team Lead to manage and motivate a team of support professionals. This role is essential for ensuring the delivery of exceptional customer support and timely resolution of technical issues. You will be responsible for overseeing the day-to-day operations of the helpdesk, managing ticket queues, and ensuring service level agreements (SLAs) are met. Key responsibilities include training and coaching team members, monitoring performance metrics, conducting regular team meetings, and acting as a point of escalation for complex customer issues. The ideal candidate will have a strong background in customer service and technical support, with proven leadership abilities. You should possess excellent communication, problem-solving, and interpersonal skills. Proficiency with helpdesk software and ticketing systems (e.g., Zendesk, ServiceNow) is required. Experience in developing customer service policies and procedures is a plus. A Bachelor's degree in a related field or equivalent work experience is preferred. This hybrid role requires a combination of on-site presence in **Janabiyah, Northern, BH** for team collaboration, training, and supervision, with flexibility for remote work for certain supervisory and administrative tasks. You will be instrumental in fostering a positive customer experience and ensuring customer satisfaction. Our client values a customer-centric approach and seeks a leader who can inspire their team to achieve excellence in service delivery. You will contribute to continuous improvement initiatives within the customer support function.
This advertiser has chosen not to accept applicants from your region.
4
Remote Customer Service & Technical Support Specialist
00041 Jaww, Southern
BHD45000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Remote Customer Service & Technical Support Specialist to join their expanding team. This is a fully remote position, offering the convenience of working from home while providing exceptional support to our valued customers. You will be the first point of contact for customer inquiries, resolving issues related to our products/services with professionalism and efficiency. The ideal candidate possesses excellent communication skills, a strong technical aptitude, and a genuine passion for helping others.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshoot and resolve technical issues related to our software/hardware products.
- Guide customers through product features, functionalities, and troubleshooting steps.
- Document customer interactions, issues, and resolutions accurately in our CRM system.
- Identify and escalate complex technical issues to appropriate internal teams for resolution.
- Educate customers on product usage, best practices, and available resources.
- Contribute to the development of knowledge base articles and support documentation.
- Provide feedback to the product and development teams to improve user experience and product quality.
- Maintain a high level of customer satisfaction by delivering outstanding support.
- Adhere to company policies and procedures, including data privacy and security protocols.
- Proactively identify opportunities to improve the customer support process.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Minimum of 2 years of experience in customer service or technical support roles.
- Excellent verbal and written communication skills.
- Strong problem-solving and troubleshooting abilities.
- Proficiency with common computer applications and CRM systems.
- Ability to multitask and manage time effectively in a remote work environment.
- Patient, empathetic, and customer-focused attitude.
- Ability to work independently and as part of a remote team.
- Reliable high-speed internet connection and a dedicated, quiet workspace.
- Familiarity with (mention specific industry/product type, e.g., SaaS products, consumer electronics) is a plus.
This advertiser has chosen not to accept applicants from your region.
5
Senior Customer Service Representative - Technical Support
1002 Jaww, Southern
BHD55000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a rapidly growing technology solutions provider, is seeking a highly motivated and experienced Senior Customer Service Representative to join their Technical Support team. This hybrid role offers the flexibility to work remotely and from our office in A'ali, Northern, BH . You will be the primary point of contact for customers seeking assistance with our innovative software products and services. Your role will involve troubleshooting technical issues, providing clear and concise solutions, and ensuring a positive customer experience that fosters loyalty and satisfaction. This position requires strong problem-solving skills, excellent communication, and a deep understanding of technical concepts.
Responsibilities:
Responsibilities:
- Provide high-level technical support to customers via phone, email, and chat regarding software functionality and usage.
- Diagnose and resolve complex technical issues, escalating when necessary to engineering or development teams.
- Guide customers through troubleshooting steps and product usage, ensuring they achieve their desired outcomes.
- Maintain detailed records of customer interactions, technical issues, and resolutions in the CRM system.
- Identify recurring customer issues and provide feedback to product development teams for product improvement.
- Develop and maintain comprehensive knowledge base articles and FAQs to empower customers and support the team.
- Contribute to training and onboarding of new customer service representatives.
- Proactively identify opportunities to improve the customer support process and enhance customer satisfaction.
- Stay up-to-date with product updates, new features, and technical advancements.
- Handle customer escalations with empathy and professionalism, aiming for first-contact resolution whenever possible.
- Collaborate with cross-functional teams, including Sales, Engineering, and Product Management.
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- A minimum of 4 years of experience in customer service, with at least 2 years in a technical support role for software products.
- Proven ability to troubleshoot and resolve complex technical software issues.
- Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
- Strong understanding of software applications, operating systems, and common IT infrastructure.
- Experience with CRM software and helpdesk ticketing systems.
- Ability to manage multiple customer inquiries simultaneously and prioritize effectively.
- Patience, empathy, and a customer-centric approach.
- Experience working in a hybrid work environment is beneficial.
- Familiarity with cloud-based software and SaaS models is a plus.
This advertiser has chosen not to accept applicants from your region.
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6
Senior Customer Service and Helpdesk Specialist
106 Sidon
BHD50000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a reputable organization committed to providing exceptional support, is seeking a Senior Customer Service and Helpdesk Specialist to join their dedicated team. This role offers a hybrid work model, allowing for a balance between remote work and on-site collaboration. The ideal candidate will possess outstanding communication skills, a deep understanding of customer support principles, and a proven ability to resolve technical and service-related issues efficiently. You will be a primary point of contact for customers, providing timely and effective solutions, and contributing to the overall customer satisfaction strategy.
Key Responsibilities:
Qualifications:
This hybrid role is based in the vicinity of Hidd, Muharraq, BH , offering a rewarding career path for dedicated support professionals.
Key Responsibilities:
- Provide first-line technical support and customer service assistance via phone, email, and chat.
- Diagnose and resolve a wide range of customer inquiries, technical issues, and service requests.
- Escalate complex issues to appropriate departments or senior staff when necessary.
- Document all customer interactions, issues, and resolutions in the helpdesk ticketing system.
- Develop and maintain comprehensive knowledge base articles and FAQs to empower customers and internal teams.
- Assist in training new helpdesk staff on procedures, systems, and best practices.
- Monitor system performance and identify potential issues proactively.
- Contribute to the continuous improvement of customer service processes and tools.
- Gather customer feedback and report insights to management for service enhancement.
- Ensure customer satisfaction by providing timely, accurate, and friendly support.
- Troubleshoot software, hardware, and network-related problems for end-users.
- Manage service level agreements (SLAs) and ensure adherence to response and resolution times.
- Participate in team meetings and contribute to problem-solving initiatives.
Qualifications:
- High school diploma or equivalent; Bachelor's degree in IT, Computer Science, or a related field is preferred.
- Minimum of 5 years of experience in a customer service or helpdesk role, preferably in a technical support environment.
- Proficiency with helpdesk software and ticketing systems (e.g., Zendesk, ServiceNow).
- Strong understanding of common operating systems (Windows, macOS) and basic networking concepts.
- Excellent problem-solving, analytical, and troubleshooting skills.
- Outstanding verbal and written communication skills, with the ability to explain technical concepts clearly.
- Patience, empathy, and a customer-centric attitude.
- Ability to work effectively both independently and as part of a hybrid team.
- Experience in (Specific industry, e.g., software, telecommunications, financial services) is a plus.
- IT certifications (e.g., CompTIA A+, ITIL Foundation) are advantageous.
This hybrid role is based in the vicinity of Hidd, Muharraq, BH , offering a rewarding career path for dedicated support professionals.
This advertiser has chosen not to accept applicants from your region.
7
Remote Customer Service Manager - Technical Support
90210 Saar, Northern
BHD85000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking an experienced and customer-centric Remote Customer Service Manager to lead their technical support team. This role is critical for ensuring exceptional customer experiences and efficient resolution of technical issues. You will be responsible for managing a team of customer support representatives, overseeing daily operations, and developing strategies to improve customer satisfaction and service quality. Key duties include setting performance targets, conducting performance reviews, providing ongoing coaching and training, and ensuring adherence to service level agreements (SLAs). You will also be responsible for analyzing customer feedback and support metrics to identify trends, troubleshoot recurring issues, and implement process improvements. This position requires a deep understanding of customer service best practices, excellent leadership skills, and a passion for problem-solving. The ideal candidate will have experience managing remote teams and implementing effective remote support strategies. Proficiency in customer relationship management (CRM) software and helpdesk ticketing systems is essential. A Bachelor's degree in Business Administration, Communications, or a related field, along with a minimum of 5-7 years of experience in customer service or technical support management, is required. Strong communication, organizational, and problem-solving skills are paramount. You should be adept at motivating a team, resolving complex customer escalations, and driving continuous improvement in a remote work environment. This role offers an excellent opportunity to shape our client's customer support function and contribute to building lasting customer loyalty.
Key Responsibilities:
Key Responsibilities:
- Manage and lead a remote team of customer service representatives.
- Oversee daily technical support operations and ensure timely issue resolution.
- Develop and implement strategies to enhance customer satisfaction and loyalty.
- Set performance goals, monitor KPIs, and conduct performance reviews.
- Provide coaching, training, and development opportunities for the support team.
- Analyze customer feedback and support data to identify improvement areas.
- Manage escalations and resolve complex customer issues.
- Ensure adherence to SLAs and quality standards.
- Bachelor's degree in Business Administration, Communications, or a related field.
- 5-7 years of experience in customer service or technical support management.
- Proven experience managing remote teams effectively.
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and helpdesk systems.
- Strong understanding of customer service principles and metrics.
- Excellent leadership, communication, and problem-solving skills.
- Ability to analyze data and implement data-driven improvements.
- Experience in developing training programs for support staff.
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Team Lead - Technical Support
131 Saar, Northern
BHD55000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is looking for a highly motivated and experienced Customer Service Team Lead to oversee their Technical Support operations. This hybrid role combines in-office collaboration with remote flexibility, based in Saar, Northern, BH . The Team Lead will be responsible for managing a team of customer service representatives, ensuring the delivery of exceptional technical support and customer satisfaction. You will play a crucial role in coaching, training, and motivating the team to meet and exceed performance targets.
Key responsibilities include monitoring team performance, handling escalated customer issues, and implementing strategies to improve service efficiency and quality. You will analyze customer feedback and support metrics to identify trends and areas for improvement. The Team Lead will also be involved in developing and updating support documentation, troubleshooting guides, and training materials. Collaboration with other departments, such as product development and IT, is essential to address customer issues and enhance the overall customer experience. The ideal candidate will have a strong background in customer service and technical support, with proven leadership skills. Excellent communication, problem-solving, and conflict-resolution abilities are paramount. You should be adept at managing a team, fostering a positive work environment, and ensuring consistent adherence to service level agreements (SLAs). Experience with CRM systems and various ticketing platforms is required. This role offers a great opportunity to lead a dedicated team and make a significant impact on customer satisfaction within a growing organization.
Responsibilities:
Key responsibilities include monitoring team performance, handling escalated customer issues, and implementing strategies to improve service efficiency and quality. You will analyze customer feedback and support metrics to identify trends and areas for improvement. The Team Lead will also be involved in developing and updating support documentation, troubleshooting guides, and training materials. Collaboration with other departments, such as product development and IT, is essential to address customer issues and enhance the overall customer experience. The ideal candidate will have a strong background in customer service and technical support, with proven leadership skills. Excellent communication, problem-solving, and conflict-resolution abilities are paramount. You should be adept at managing a team, fostering a positive work environment, and ensuring consistent adherence to service level agreements (SLAs). Experience with CRM systems and various ticketing platforms is required. This role offers a great opportunity to lead a dedicated team and make a significant impact on customer satisfaction within a growing organization.
Responsibilities:
- Lead, coach, and mentor a team of technical support representatives.
- Monitor team performance and ensure achievement of KPIs and SLAs.
- Handle and resolve escalated customer inquiries and technical issues.
- Develop and implement strategies to enhance customer satisfaction and service quality.
- Analyze customer feedback and support data to identify trends and areas for improvement.
- Create and maintain support documentation, FAQs, and knowledge base articles.
- Collaborate with other departments to resolve complex customer issues.
- Conduct regular team meetings and performance reviews.
- Ensure adherence to company policies and procedures.
- Foster a positive and productive team environment.
- High school diploma or equivalent; Bachelor's degree preferred.
- Minimum of 3 years of experience in customer service or technical support roles.
- At least 1 year of experience in a team lead or supervisory capacity.
- Proven ability to manage and motivate a team.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong technical aptitude and ability to understand complex products/services.
- Experience with CRM software and helpdesk ticketing systems.
- Ability to work effectively in a hybrid work model.
- Knowledge of troubleshooting methodologies.
This advertiser has chosen not to accept applicants from your region.
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