363 Store Operations jobs in Manama

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

Through your passion for the brand and professionalism you will be responsible for effectively and efficiently supporting the store back of house operations.

• Responsible for all aspect of inventory control including, receiving and handling stock orders receiving from hub or warehouse and insuring accuracy of products received and reporting any discrepancy
• Supporting the sales team with retrieving stock in a timely manner including Omnichannel and stock pullback.
• Keeping back of house in a tidy manner compliant with Retail Operations and Standards.
• Quality control on all products at all times and reporting any issues to store lead
• Support aftersales process (alterations, repairs, personalisation) to elevate the client experience.
• Insure all stockroom equipment is working and fully operational, raising any concerns through Ask services immediately
• Adhoc administration including answering telephone calls, responding and liaising with customer service, stationary and supermarket orders, general administrative tasks
• Adhoc requests by store management to support with events, visual merchandising, stock taking and other such duties

• Excellent organisational skills and meticulous attention to detail
• Excellent communication skills both verbal and in writing
• Intermediate computer skills in core Microsoft software
• Previous experience with SAP desirable
• Ability to work well in a team
• Ability to work in a busy team environment

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

Burberry is a British luxury fashion house headquartered in London, England.

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• Oversee daily operations across multiple retail outlets, ensuring consistency in service and standards.
• Manage, train, and motivate store staff to achieve sales targets and deliver excellent customer service.
• Develop and implement effective sales strategies to maximize revenue and profitability.
• Monitor inventory levels, manage stock rotation, and conduct regular stocktakes to minimize shrinkage.
• Ensure visual merchandising standards are maintained and updated according to company guidelines.
• Handle customer inquiries, complaints, and feedback in a professional and timely manner.
• Analyze sales data and operational reports to identify trends and areas for improvement.
• Implement and enforce company policies, procedures, and health and safety regulations.
• Collaborate with the marketing team on local promotional activities and campaigns.
• Manage store budgets and control expenses effectively.

• Proven experience in retail management, with at least 3-5 years in a senior or supervisory role.
• Demonstrable success in driving sales and improving operational efficiency.
• Strong leadership and people management skills.
• Excellent understanding of retail operations, inventory management, and customer service principles.
• Proficiency in POS systems and retail management software.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a hybrid environment, balancing on-site and remote responsibilities.
• Flexibility to work varied shifts, including evenings and weekends, as needed.

• Develop and implement strategies to improve store operational efficiency and profitability.
• Monitor store sales performance, identify trends, and implement action plans to drive revenue growth.
• Oversee inventory management processes, including stock levels, ordering, and loss prevention.
• Ensure compliance with all company policies, procedures, and safety regulations.
• Develop and deliver training programs for store staff and management on operational best practices.
• Analyze operational data and provide regular reports to senior management.
• Collaborate with visual merchandising teams to ensure appealing store layouts and product presentations.
• Manage relationships with vendors and suppliers to ensure timely delivery of goods.
• Drive customer satisfaction initiatives and address customer feedback effectively.
• Foster a positive and productive work environment for all store personnel.

• Bachelor's degree in Business Administration, Retail Management, or a related field.
• Minimum of 5 years of experience in retail store management or operations.
• Proven track record of improving store performance and operational efficiency.
• Strong understanding of retail operations, inventory management, and merchandising principles.
• Excellent analytical and problem-solving skills, with the ability to interpret sales data.
• Strong leadership and people management skills.
• Exceptional communication, interpersonal, and customer service skills.
• Proficiency in retail management software and POS systems.
• Ability to work independently and manage multiple locations/responsibilities remotely.
• Commitment to upholding company standards and delivering exceptional customer experiences.
• This Store Operations Manager role is fully remote, providing strategic oversight to retail locations, including those near Sanad, Capital, BH , without requiring physical presence at any specific store.

• Oversee all day-to-day store operations, ensuring smooth and efficient functioning.
• Lead, train, and motivate a team of retail associates to achieve sales targets and provide outstanding customer service.
• Develop and implement effective sales strategies to drive revenue growth and maximize profitability.
• Manage inventory levels, including ordering, receiving, and merchandising, to ensure product availability and minimize stockouts.
• Implement and enforce visual merchandising standards to create an attractive and engaging store environment.
• Monitor key performance indicators (KPIs) such as sales, customer satisfaction, and operational costs, and implement action plans for improvement.
• Ensure compliance with all company policies, procedures, and safety regulations.
• Develop and manage the store's budget, controlling expenses and optimizing resource allocation.
• Implement loss prevention strategies to minimize shrinkage and protect company assets.
• Foster a positive and collaborative work environment that encourages teamwork and employee development.
• Analyze sales data and customer feedback to identify trends and opportunities for growth.

• Support the development and implementation of retail operational standards and procedures.
• Provide remote operational support and guidance to store managers and staff.
• Monitor and analyze store performance metrics, identifying areas for improvement.
• Assist in inventory management processes, including stock counts and replenishment strategies.
• Ensure adherence to visual merchandising standards and store presentation guidelines.
• Conduct virtual store assessments and provide feedback for operational enhancements.
• Support the implementation of new retail technologies and systems.
• Contribute to the development of training materials for store operations.
• Ensure compliance with all company policies, safety regulations, and customer service standards.
• Analyze operational data to identify trends and recommend solutions.
• Collaborate with cross-functional teams to support store initiatives.
• Maintain effective communication channels with all retail locations.

• Bachelor's degree in Business Administration, Retail Management, or a related field preferred.
• 3+ years of experience in retail operations, store management, or a similar role.
• Strong understanding of retail best practices, including inventory management and customer service.
• Excellent organizational, analytical, and problem-solving skills.
• Proficiency in retail management software and virtual collaboration tools.
• Strong communication and interpersonal skills.
• Ability to work independently and manage multiple priorities in a remote setting.
• Detail-oriented with a commitment to operational excellence.
• Visual merchandising experience is a plus.

Overview

Zurich Middle East is part of Zurich Insurance Group, one of the world’s largest and most experienced insurers. Our mission is to help our local community understand and protect themselves from risk both locally and globally.

Reporting to Team Manager – Surrender Servicing, as Customer Service Officer you are expected to develop and deliver customer-specific, value-added services for existing and new customers in line with Zurich values.

• Collaborates with teams across the organization and serves as an advocate for our customers’ service needs, coordinating with the appropriate business partner.
• Undertake thorough AML reviews in line with regulatory guidelines.
• Communicate timely updates to customers and advisors on pending requests, aiming to provide end-to-end closures.
• Comprehend and articulate a query or complaint raised by the customer and provide an effective and accurate response/resolution.
• Take ownership and responsibility for personal performance targets.
• Reflect on performance and learn from mistakes, using them as opportunities to improve.
• Be flexible in meeting the dynamic nature of work.
• Provide customer service to both internal and external customers.
• Process requests of Policyholders and Financial Advisors as prescribed in the Business Process Manuals and within agreed timelines.
• Drive a culture of quality and accuracy through cases worked on within the stipulated frameworks.
• Escalate any problem or risks to the Team Manager in the first instance and report breaches as per the prescribed framework.
• Be open to continuous learning and act as a facilitator during cross training and cross-skilling when opportunities are presented.
• Maintain and implement personal development plans in partnership with the immediate manager.
• Highlight any instances where it appears that the customer may not be treated fairly.
• Identify, recommend, and facilitate the implementation of process improvement initiatives to improve efficiency.

• Bachelor’s degree preferred (or equivalent), and prior experience in a related field.
• Prior experience working within life insurance industry.
• Understanding of Insurance, corporate savings and pensions / end of service benefits being strongly preferred.
• Previous experience working within an international and diverse cultural organization would be beneficial.
• KYC knowledge.

• Analytical and problem-solving mindset.
• Accuracy and attention to detail.
• Intermediate knowledge of Microsoft Word, Excel, and PowerPoint.
• Excellent negotiation and communication skills both written and verbal in English.
• Digital literacy.

• Location(s): BH - Manama
• Remote working: No
• Schedule: Full Time
• Recruiter name: Taniya Baby
• Closing Date: 25 September 2025

Overview

Provide support to Total CX customers by effectively handling and resolving customer inquiries or complaints and ensuring customer satisfaction at the core of every decision and behaviour.

• Attend queries, requests or complaints related to Mobile/Fixed/ Inet/ Directory Query/ Telegram received through the various contact center channels
• Understand and investigate the queries, requests or complaints
• Liaise with relevant internal team/ departments to address customer query or complaint or forward the case to other relevant team/ department
• Provide accurate, valid and complete information or solution by using the right sources of information
• Make outbound campaign calls to the customers providing information about new products, offers, services etc. Take appropriate action to address customer requests, queries or complaints on outbound calls
• Inform Team Leader when a recurrent problem appears, to prevent further cases
• Maintain and update customer information in the database
• Meticulously follow the defined business process while attending to the clients’ queries, requests or complaints
• Follow communication scripts and protocols and ensure adherence to quality standards and guidelines
• Keep abreast of products and promotions to provide exceptional customer support
• Take ownership for attending the trainings as per the plan
• Take ownership for completing PMR process, employee engagement surveys in time
• Continuously share the knowledge and understanding of the telecom industry and business trends