384 Support Services jobs in Awali
Voice Support Services Engineer
Manama, Capital
Leidos
Posted 28 days ago
Job Viewed
Job Description
**Description**
Leidos is seeking a **Voice Support Services Engineer** to manage and optimize communications networks to support our MARCENT program in **Bahrain** . In this role, you will oversee **voice gateway configurations,** ensure seamless network operations, and troubleshoot **Cisco IOS-based routers and switches** . You will also maintain technical documentation to support system efficiency and issue resolution.
**The anticipated start date for this position is June 2026.**
**Key Responsibilities:**
+ **Manage and configure voice gateways** to ensure seamless communication across the network.
+ **Optimize network performance** and support efficient data transmission.
+ **Maintain and troubleshoot Cisco IOS-based routers,** including ASR 1000, 3900, 3800, and 2800 families.
+ **Manage Cisco IOS-based switches,** including 6500, 4500, and 3750 families.
+ **Develop and maintain accurate technical documentation** of network configurations, processes, and troubleshooting steps.
+ **Identify and resolve network issues** to ensure continuous and efficient operation.
**Basic Qualifications:**
+ **Bachelor's with 4+ years** of experience. **Additional experience, trainings, or certifications may be considered in lieu of a degree.**
+ **Active Secret clearance.**
+ **Cisco CCNA or CCNA Collaboration certification.**
+ **DoD 8140-required Security+ CE certification.**
+ **Expertise in end-to-end Quality of Service (QoS)** and multicast design and implementation.
+ **Hands-on experience with Cisco IOS-based routers and switches** within the specified families.
+ **Strong technical documentation skills** for network processes and troubleshooting.
+ **Robust network troubleshooting abilities** and a deep understanding of networking principles.
+ **Current U.S. passport with the ability to live and work in an austere environment.**
**Preferred Qualifications:**
+ **4+ years of experience** in a military environment.
+ Bachelor's degree with 7+ years of relevant work experience.
Join the **Leidos MARCENT team in Bahrain** , supporting mission-critical voice and network operations in a dynamic and fast-paced environment. If you're ready for a challenging and rewarding role, apply today!
EIO2024
Come break things (in a good way). Then build them smarter.
We're the tech company everyone calls when things get weird. We don't wear capes (they're a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for "how it's always been done."
**Original Posting:**
August 7, 2025
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
**Pay Range:**
Pay Range $72,150.00 - $130,425.00
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
REQNUMBER: R-
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.
Leidos is seeking a **Voice Support Services Engineer** to manage and optimize communications networks to support our MARCENT program in **Bahrain** . In this role, you will oversee **voice gateway configurations,** ensure seamless network operations, and troubleshoot **Cisco IOS-based routers and switches** . You will also maintain technical documentation to support system efficiency and issue resolution.
**The anticipated start date for this position is June 2026.**
**Key Responsibilities:**
+ **Manage and configure voice gateways** to ensure seamless communication across the network.
+ **Optimize network performance** and support efficient data transmission.
+ **Maintain and troubleshoot Cisco IOS-based routers,** including ASR 1000, 3900, 3800, and 2800 families.
+ **Manage Cisco IOS-based switches,** including 6500, 4500, and 3750 families.
+ **Develop and maintain accurate technical documentation** of network configurations, processes, and troubleshooting steps.
+ **Identify and resolve network issues** to ensure continuous and efficient operation.
**Basic Qualifications:**
+ **Bachelor's with 4+ years** of experience. **Additional experience, trainings, or certifications may be considered in lieu of a degree.**
+ **Active Secret clearance.**
+ **Cisco CCNA or CCNA Collaboration certification.**
+ **DoD 8140-required Security+ CE certification.**
+ **Expertise in end-to-end Quality of Service (QoS)** and multicast design and implementation.
+ **Hands-on experience with Cisco IOS-based routers and switches** within the specified families.
+ **Strong technical documentation skills** for network processes and troubleshooting.
+ **Robust network troubleshooting abilities** and a deep understanding of networking principles.
+ **Current U.S. passport with the ability to live and work in an austere environment.**
**Preferred Qualifications:**
+ **4+ years of experience** in a military environment.
+ Bachelor's degree with 7+ years of relevant work experience.
Join the **Leidos MARCENT team in Bahrain** , supporting mission-critical voice and network operations in a dynamic and fast-paced environment. If you're ready for a challenging and rewarding role, apply today!
EIO2024
Come break things (in a good way). Then build them smarter.
We're the tech company everyone calls when things get weird. We don't wear capes (they're a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for "how it's always been done."
**Original Posting:**
August 7, 2025
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
**Pay Range:**
Pay Range $72,150.00 - $130,425.00
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
REQNUMBER: R-
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.
This advertiser has chosen not to accept applicants from your region.
0
Social Worker - Family Support Services
1095 Saar, Northern
BHD65000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is a dedicated non-profit organization committed to strengthening families and supporting vulnerable individuals within the community. We are seeking a compassionate and skilled Social Worker to join our team. This role operates on a fully remote basis, allowing you to provide essential services from the comfort of your home office. You will focus on providing direct services, case management, and advocacy to families facing various challenges, including but not limited to poverty, domestic violence, mental health issues, and child welfare concerns.
Your primary responsibilities will include conducting client assessments, developing and implementing individualized service plans, and coordinating access to community resources such as housing assistance, employment services, counseling, and healthcare. You will be a vital advocate for your clients, empowering them to navigate complex systems and achieve their personal goals. Maintaining accurate and confidential client records in compliance with agency and legal requirements will be a critical aspect of the role, utilizing electronic health record (EHR) systems. You will also collaborate closely with other professionals, including educators, healthcare providers, and legal representatives, to ensure a holistic approach to client care.
The ideal candidate will possess strong active listening skills, empathy, and the ability to build rapport and trust with clients from diverse backgrounds. You must be adept at crisis intervention and possess excellent problem-solving abilities. This role requires a deep understanding of social service systems, relevant legislation, and ethical practice standards. Experience with conducting home visits (as necessary and safely coordinated) and facilitating support groups, either virtually or in-person, is beneficial. You will be responsible for managing a caseload effectively, prioritizing needs, and ensuring timely follow-up and progress monitoring. This is a challenging yet incredibly rewarding opportunity to make a profound difference in the lives of families and individuals, offering the flexibility and autonomy of a remote work environment. A commitment to social justice and community well-being is essential.
Qualifications:
Your primary responsibilities will include conducting client assessments, developing and implementing individualized service plans, and coordinating access to community resources such as housing assistance, employment services, counseling, and healthcare. You will be a vital advocate for your clients, empowering them to navigate complex systems and achieve their personal goals. Maintaining accurate and confidential client records in compliance with agency and legal requirements will be a critical aspect of the role, utilizing electronic health record (EHR) systems. You will also collaborate closely with other professionals, including educators, healthcare providers, and legal representatives, to ensure a holistic approach to client care.
The ideal candidate will possess strong active listening skills, empathy, and the ability to build rapport and trust with clients from diverse backgrounds. You must be adept at crisis intervention and possess excellent problem-solving abilities. This role requires a deep understanding of social service systems, relevant legislation, and ethical practice standards. Experience with conducting home visits (as necessary and safely coordinated) and facilitating support groups, either virtually or in-person, is beneficial. You will be responsible for managing a caseload effectively, prioritizing needs, and ensuring timely follow-up and progress monitoring. This is a challenging yet incredibly rewarding opportunity to make a profound difference in the lives of families and individuals, offering the flexibility and autonomy of a remote work environment. A commitment to social justice and community well-being is essential.
Qualifications:
- Bachelor's or Master's degree in Social Work (BSW or MSW) from an accredited institution.
- Valid Social Work license or registration in the relevant jurisdiction.
- Minimum of 3 years of experience in social work, case management, or family support services.
- Strong knowledge of community resources, social welfare policies, and relevant legislation.
- Excellent assessment, intervention, and advocacy skills.
- Proficiency in using electronic health record (EHR) systems and other case management software.
- Exceptional interpersonal, communication, and active listening skills.
- Ability to manage a caseload independently and effectively prioritize tasks.
- Experience with virtual service delivery and remote client engagement is required.
- Commitment to ethical practice and client confidentiality.
This advertiser has chosen not to accept applicants from your region.
1
Lead Care Coordinator - Elderly Support Services
201 Busaiteen, Muharraq
BHD60000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a compassionate and highly organized Lead Care Coordinator to spearhead their remote support services for the elderly. In this fully remote role, you will be instrumental in developing, implementing, and overseeing care plans that enhance the quality of life for our clients. Your primary focus will be on coordinating a multidisciplinary team of caregivers, healthcare professionals, and support staff to ensure seamless delivery of personalized care. This includes conducting comprehensive needs assessments remotely, liaising with families to understand specific requirements, and ensuring all care activities adhere to the highest professional and ethical standards.
You will be responsible for managing a caseload, providing direct support and guidance to clients and their families, and acting as a primary point of contact for any concerns or issues that may arise. This role requires exceptional communication and interpersonal skills, enabling you to build strong relationships with diverse stakeholders. A significant part of your duties will involve training and supervising remote care staff, conducting regular performance reviews, and ensuring ongoing professional development. You will also be involved in crisis intervention, problem-solving, and advocating for the needs of the elderly individuals under your care.
Furthermore, you will contribute to the development of new service initiatives, staying abreast of best practices in gerontology and community care. Experience with electronic health records (EHR) systems and remote case management software is essential. You must possess a strong understanding of relevant legislation and regulations pertaining to elder care. A Bachelor's degree in Social Work, Psychology, Nursing, or a related field is required. A Master's degree and relevant certifications (e.g., LCSW, RN) are highly desirable. Proven experience in a supervisory or leadership role within community care or a related sector is mandatory. This position offers the unique opportunity to lead a dedicated team and make a profound difference in the lives of seniors, all within a flexible, remote work environment. This role is located in Busaiteen, Muharraq, BH .
You will be responsible for managing a caseload, providing direct support and guidance to clients and their families, and acting as a primary point of contact for any concerns or issues that may arise. This role requires exceptional communication and interpersonal skills, enabling you to build strong relationships with diverse stakeholders. A significant part of your duties will involve training and supervising remote care staff, conducting regular performance reviews, and ensuring ongoing professional development. You will also be involved in crisis intervention, problem-solving, and advocating for the needs of the elderly individuals under your care.
Furthermore, you will contribute to the development of new service initiatives, staying abreast of best practices in gerontology and community care. Experience with electronic health records (EHR) systems and remote case management software is essential. You must possess a strong understanding of relevant legislation and regulations pertaining to elder care. A Bachelor's degree in Social Work, Psychology, Nursing, or a related field is required. A Master's degree and relevant certifications (e.g., LCSW, RN) are highly desirable. Proven experience in a supervisory or leadership role within community care or a related sector is mandatory. This position offers the unique opportunity to lead a dedicated team and make a profound difference in the lives of seniors, all within a flexible, remote work environment. This role is located in Busaiteen, Muharraq, BH .
This advertiser has chosen not to accept applicants from your region.
2
Clinical Program Manager - Remote Support Services
274 Ghuraifa, Capital
BHD110000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and compassionate Clinical Program Manager to lead their expanding remote support services for individuals requiring community and social care. This is a fully remote role, offering the flexibility to manage a vital service from anywhere while making a significant difference in people's lives. The Clinical Program Manager will be responsible for overseeing the day-to-day operations of the remote care team, ensuring the delivery of high-quality, person-centered support. Key duties include managing a team of social workers, care coordinators, and support staff, developing and implementing program policies and procedures, and ensuring compliance with all relevant regulations and ethical guidelines. You will play a crucial role in client intake, assessment, and care planning, coordinating services with external agencies and healthcare providers. The ideal candidate will have a strong background in social work, psychology, or a related field, with proven experience in program management and staff supervision. Excellent communication, leadership, and problem-solving skills are essential for managing a remote team and liaising with diverse stakeholders. Experience with telehealth platforms and remote client management systems is highly desirable. This position requires a Master's degree in Social Work, Psychology, Counseling, or a related discipline, along with a minimum of 5 years of relevant professional experience, including at least 2 years in a supervisory or management capacity. Professional licensure (e.g., LCSW, LPC) is strongly preferred. Join us in delivering impactful social care solutions through innovative remote technologies.
This advertiser has chosen not to accept applicants from your region.
3
Service Desk Engineer
Manama, Capital
Computer World W.L.L.
Posted today
Job Viewed
Job Description
Experience in Service Desk Mgmt in Banking Sector
- Being the Single Point of Contact for reported disruptions or degradation, ensuring that the operation is running smoothly & the business is not impacted.
- Being the Single Point of Contact for customer requests.
- 1st Line of investigation and diagnosis.
- Provide a point of coordination throughout the incident/request life cycle.
- Infrastructure Monitoring ( Servers / Network, etc. ) - Alerts & Alarms
- Application Monitoring ( AppDynamics )
- Documentation & Reporting every issue to maintain a healthy knowledge base.
- Escalation; that’s when the problem is too complex to be resolved by L1/L2, and thus the same needs to be escalated to the Higher Management.
- Handling small operational tasks.
**Requirements -**
- Problem analytical mind
- Basic SQL, Execute queries
- Access App dynamics - trace the issues
- AWS basic knowledge to access the logs
**Job Types**: Full-time, Contract
**Salary**: BD450.000 - BD500.000 per month
Application Question(s):
- Are you currently available in Bahrain
- What is your Nationality?
- Being the Single Point of Contact for reported disruptions or degradation, ensuring that the operation is running smoothly & the business is not impacted.
- Being the Single Point of Contact for customer requests.
- 1st Line of investigation and diagnosis.
- Provide a point of coordination throughout the incident/request life cycle.
- Infrastructure Monitoring ( Servers / Network, etc. ) - Alerts & Alarms
- Application Monitoring ( AppDynamics )
- Documentation & Reporting every issue to maintain a healthy knowledge base.
- Escalation; that’s when the problem is too complex to be resolved by L1/L2, and thus the same needs to be escalated to the Higher Management.
- Handling small operational tasks.
**Requirements -**
- Problem analytical mind
- Basic SQL, Execute queries
- Access App dynamics - trace the issues
- AWS basic knowledge to access the logs
**Job Types**: Full-time, Contract
**Salary**: BD450.000 - BD500.000 per month
Application Question(s):
- Are you currently available in Bahrain
- What is your Nationality?
This advertiser has chosen not to accept applicants from your region.
4
Senior Service Desk Team Lead
Manama, Capital
Computer World W.L.L.
Posted today
Job Viewed
Job Description
_**Bahraini Nationals only**_
**Experience & Skills -**
- Graduate - Engineering in ICT or equivalent.
- Masters in Management preferred.
- 8-10 years in IT system integration and minimum 4 years as team leader, Service Desk Engineer, customer support, executing queries, tracing issues.
- Experience in Service Desk Management in Banking Industry shall be preferred.
**Brief JD -**
- Manages and leads the Service Desk Team effectively.
- Tracks and follows up priority calls
- Interfaces with IT management
- Monitors team performance to ensure high levels on the scoring card
- As per the requirement, ensures the resource availability for all 24 x 7 shifts
- Coordinates with Team members for arranging a replacement to cover unplanned leaves
- Maintains up-to-date contact details of all Service Desk staff
- Escalates administration issues to Service Desk Manager
- Being the Single Point of Contact for reported disruptions or degradation, ensuring that the operation is running smoothly & the business is not impacted.
- Being the Single Point of Contact for Bank requests.
- 1st Line of investigation and diagnosis.
- Provide a point of coordination throughout the incident/request life cycle.
- Infrastructure Monitoring (Servers / Network) - Alerts & Alarms
- Application Monitoring (AppDynamics)
- Documentation & Reporting every issue to maintain a healthy knowledge base.
- Escalation; when the problem is too complex to be resolved by L1/L2 and thus the same needs to be escalated to the Higher GIT Management.
- Handling requisite operational tasks.
**Job Types**: Full-time, Contract
Contract length: 12 months
Pay: BD1,200.000 - BD1,300.000 per month
**Experience & Skills -**
- Graduate - Engineering in ICT or equivalent.
- Masters in Management preferred.
- 8-10 years in IT system integration and minimum 4 years as team leader, Service Desk Engineer, customer support, executing queries, tracing issues.
- Experience in Service Desk Management in Banking Industry shall be preferred.
**Brief JD -**
- Manages and leads the Service Desk Team effectively.
- Tracks and follows up priority calls
- Interfaces with IT management
- Monitors team performance to ensure high levels on the scoring card
- As per the requirement, ensures the resource availability for all 24 x 7 shifts
- Coordinates with Team members for arranging a replacement to cover unplanned leaves
- Maintains up-to-date contact details of all Service Desk staff
- Escalates administration issues to Service Desk Manager
- Being the Single Point of Contact for reported disruptions or degradation, ensuring that the operation is running smoothly & the business is not impacted.
- Being the Single Point of Contact for Bank requests.
- 1st Line of investigation and diagnosis.
- Provide a point of coordination throughout the incident/request life cycle.
- Infrastructure Monitoring (Servers / Network) - Alerts & Alarms
- Application Monitoring (AppDynamics)
- Documentation & Reporting every issue to maintain a healthy knowledge base.
- Escalation; when the problem is too complex to be resolved by L1/L2 and thus the same needs to be escalated to the Higher GIT Management.
- Handling requisite operational tasks.
**Job Types**: Full-time, Contract
Contract length: 12 months
Pay: BD1,200.000 - BD1,300.000 per month
This advertiser has chosen not to accept applicants from your region.
5
Technical Support Specialist - Cloud Services
17010 Busaiteen, Muharraq
BHD70000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and motivated Technical Support Specialist to join their fully remote, global customer support team. Specializing in cloud services, this role is crucial for providing exceptional technical assistance to clients, troubleshooting complex issues, and ensuring client satisfaction. You will be the primary point of contact for customers experiencing technical difficulties with our cloud-based platforms and solutions. The ideal candidate possesses a deep understanding of cloud infrastructure, networking concepts, and common operating systems, coupled with outstanding problem-solving and communication skills. This is a remote-first position, requiring self-discipline, excellent time management, and the ability to collaborate effectively with colleagues and clients across different time zones. Proactive engagement and a commitment to customer success are key.
Responsibilities:
Responsibilities:
- Provide Tier 2/3 technical support to customers via phone, email, and chat for cloud-based products and services.
- Troubleshoot and resolve complex technical issues related to cloud infrastructure, software configurations, and integrations.
- Diagnose and identify root causes of recurring problems, escalating issues to engineering teams when necessary.
- Document technical issues, solutions, and workarounds in a knowledge base.
- Guide customers through technical processes and provide clear, concise explanations.
- Monitor system performance and proactively identify potential issues.
- Assist with customer onboarding and initial setup of cloud services.
- Collaborate with engineering, product management, and sales teams to improve product functionality and customer experience.
- Maintain high levels of customer satisfaction through prompt and effective support.
- Contribute to the development of support documentation and self-help resources.
- Stay up-to-date with new product releases and industry best practices in cloud technology.
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- 2-4 years of experience in technical support, helpdesk, or a customer-facing IT role.
- Strong knowledge of cloud computing concepts (e.g., AWS, Azure, GCP).
- Experience troubleshooting operating systems (Windows, Linux), networking protocols (TCP/IP, DNS, HTTP), and common software applications.
- Familiarity with scripting languages (e.g., Python, Bash) is a plus.
- Excellent problem-solving, analytical, and diagnostic skills.
- Outstanding verbal and written communication skills.
- Ability to manage multiple support tickets and prioritize effectively.
- Experience working in a remote team environment is highly desirable.
- Customer-centric mindset with a passion for helping others.
This advertiser has chosen not to accept applicants from your region.
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6
Senior Service Desk Technician - Shift Supervisor
Manama, Capital
Goldbelt, Inc.
Posted today
Job Viewed
Job Description
Overview:
Goldbelt Hawk designs, develops, and implements comprehensive solutions for problem spaces, including computer security, scalable architectures, advanced analytics, artificial intelligence, and network/data center operations. Specializing in local and enterprise-level incident response and forensic analysis, Hawk's personnel deliver threat analysis and reporting while implementing solutions based on mature planning and development practices.
**Summary**:
We are looking for a Senior Service Desk Technician to oversee the current shift Local Site Help Desk activities which provides basic Tier I-2 support to end users on a variety of computers and associated networks issues.
***
**Responsibilities**:
**Essential Job Functions**:
- Enters information into ticket system and creates trouble reports for IT Support Technicians
- Documents, tracks, and monitors the problem to ensure a timely resolution
- Responsible for scheduling local staff tasks and ensuring service management process are followed by local team on shift
- Ensures a smooth hand-off transition between shifts
- Shift supervisors provide 24x7 coverage
- Possesses and applies a comprehensive knowledge across key tasks and high impact assignments
- Plans and leads major technology assignments
- Evaluates performance results and recommends major changes affecting short-term project growth and success
- Functions as a technical expert across multiple project assignments
- May supervise others
CJ
Qualifications:
**Necessary Skills and Knowledge**:
- Excellent oral and written communication skills
- Excellent customer service skills
- Ability to troubleshoot complex technical issues
- Ability to diagnose PC hardware/software problems and document solutions
- Ability to perform in a detail-oriented environment with a high level of accuracy
**Minimum Qualifications**:
- Bachelor degree in a STEM field
- 5 - 10 years of related experience
- Top Secret Personnel clearance with eligibility for access to SCI
**Preferred Qualifications**:
- Operating System, Server, and Networking certifications are preferred
**Pay and Benefits**
At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.
Goldbelt Hawk designs, develops, and implements comprehensive solutions for problem spaces, including computer security, scalable architectures, advanced analytics, artificial intelligence, and network/data center operations. Specializing in local and enterprise-level incident response and forensic analysis, Hawk's personnel deliver threat analysis and reporting while implementing solutions based on mature planning and development practices.
**Summary**:
We are looking for a Senior Service Desk Technician to oversee the current shift Local Site Help Desk activities which provides basic Tier I-2 support to end users on a variety of computers and associated networks issues.
***
**Responsibilities**:
**Essential Job Functions**:
- Enters information into ticket system and creates trouble reports for IT Support Technicians
- Documents, tracks, and monitors the problem to ensure a timely resolution
- Responsible for scheduling local staff tasks and ensuring service management process are followed by local team on shift
- Ensures a smooth hand-off transition between shifts
- Shift supervisors provide 24x7 coverage
- Possesses and applies a comprehensive knowledge across key tasks and high impact assignments
- Plans and leads major technology assignments
- Evaluates performance results and recommends major changes affecting short-term project growth and success
- Functions as a technical expert across multiple project assignments
- May supervise others
CJ
Qualifications:
**Necessary Skills and Knowledge**:
- Excellent oral and written communication skills
- Excellent customer service skills
- Ability to troubleshoot complex technical issues
- Ability to diagnose PC hardware/software problems and document solutions
- Ability to perform in a detail-oriented environment with a high level of accuracy
**Minimum Qualifications**:
- Bachelor degree in a STEM field
- 5 - 10 years of related experience
- Top Secret Personnel clearance with eligibility for access to SCI
**Preferred Qualifications**:
- Operating System, Server, and Networking certifications are preferred
**Pay and Benefits**
At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.
This advertiser has chosen not to accept applicants from your region.
7
Senior Technical Support Engineer - Cloud Services
230 Askar, Southern
BHD80000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking an experienced Senior Technical Support Engineer specializing in Cloud Services to join their dedicated support team based in Sanad, Capital, BH . In this critical role, you will be the primary point of contact for resolving complex technical issues faced by our enterprise clients utilizing our cutting-edge cloud platforms. You will delve deep into system diagnostics, network configurations, and application performance to identify root causes and implement robust solutions. This position requires a proactive approach, excellent troubleshooting skills, and the ability to communicate technical information clearly and concisely to both technical and non-technical stakeholders. You will work collaboratively with engineering and product teams to drive improvements and ensure the highest levels of customer satisfaction.
Responsibilities:
Responsibilities:
- Provide Tier 3 technical support for cloud infrastructure and services, including troubleshooting complex connectivity, performance, and integration issues.
- Analyze system logs, network traffic, and application data to diagnose and resolve advanced technical problems.
- Collaborate with customers to understand their technical challenges and provide effective, timely solutions.
- Document troubleshooting steps, resolutions, and create knowledge base articles for internal and external use.
- Escalate unresolved issues to the appropriate engineering teams with detailed diagnostic information.
- Monitor system health and performance, proactively identifying and addressing potential issues.
- Participate in on-call rotation to provide 24/7 support for critical incidents.
- Contribute to product improvement by providing feedback on recurring issues and customer needs.
- Stay current with cloud technologies, industry best practices, and emerging trends.
- Mentor junior support engineers, sharing knowledge and best practices.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 5 years of experience in technical support, with a strong focus on cloud platforms (e.g., AWS, Azure, GCP).
- Expertise in diagnosing and resolving issues related to virtual machines, containers, databases, networking, and security within cloud environments.
- Proficiency with scripting languages (e.g., Python, Bash) for automation and diagnostics.
- Strong understanding of networking protocols (TCP/IP, HTTP, DNS) and network troubleshooting tools.
- Experience with containerization technologies (Docker, Kubernetes) is highly desirable.
- Excellent analytical, problem-solving, and critical-thinking skills.
- Exceptional communication and customer service skills.
- Ability to work effectively under pressure and manage multiple priorities.
- Must be able to work on-site in Sanad, Capital, BH .
This advertiser has chosen not to accept applicants from your region.
8
Senior Technical Support Engineer - Cloud Services
10101 Busaiteen, Muharraq
BHD70000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is a leading innovator in cloud-based solutions, providing robust and scalable services to a global clientele. We are seeking a highly proficient and customer-focused Senior Technical Support Engineer to join our fully remote, dedicated support team. This role is essential for delivering exceptional technical assistance, troubleshooting complex issues, and ensuring the optimal performance and availability of our cloud infrastructure. You will act as a primary point of contact for high-level technical escalations, providing expert guidance and solutions to our valued customers.
Responsibilities:
Qualifications:
Responsibilities:
- Provide advanced technical support for cloud services, diagnosing and resolving complex hardware, software, and network issues.
- Manage and prioritize incoming support tickets, ensuring timely and effective resolution.
- Engage with customers to understand their technical challenges and provide clear, concise solutions.
- Collaborate with engineering and development teams to identify root causes of recurring issues and recommend product improvements.
- Develop and maintain comprehensive technical documentation, knowledge base articles, and troubleshooting guides.
- Perform system monitoring, performance tuning, and proactive issue identification.
- Lead technical investigations and provide in-depth analysis of system failures.
- Mentor and train junior support engineers, sharing expertise and best practices.
- Contribute to the continuous improvement of support processes and customer satisfaction initiatives.
- Stay current with the latest cloud technologies, industry trends, and our product offerings.
- Participate in on-call rotation as needed to provide 24/7 support.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support, with a strong focus on cloud computing environments (e.g., AWS, Azure, GCP).
- In-depth knowledge of operating systems (Linux, Windows Server), networking protocols (TCP/IP, DNS, HTTP), and virtualization technologies.
- Experience with scripting languages (e.g., Python, Bash) for automation and troubleshooting.
- Strong understanding of cloud security principles and best practices.
- Excellent analytical, problem-solving, and debugging skills.
- Exceptional communication, interpersonal, and customer service skills.
- Ability to work independently, manage time effectively, and thrive in a fully remote team environment.
- Experience with ticketing systems (e.g., Jira, Zendesk) and remote support tools.
- Relevant cloud certifications (e.g., AWS Certified SysOps Administrator, Azure Administrator Associate) are a significant plus.
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