2395 Support Services jobs in Awali
Technical Support Lead
3344 Shahrakan
BHD70000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is searching for an experienced and highly motivated Technical Support Lead to manage and enhance their customer service operations in **Budaiya, Northern, BH**. This leadership role is crucial for ensuring exceptional technical assistance and a seamless user experience for our client's diverse customer base. The ideal candidate will possess a strong technical aptitude, excellent problem-solving skills, and a passion for customer satisfaction. Responsibilities include overseeing a team of support specialists, troubleshooting complex technical issues, and developing efficient support workflows. You will be responsible for managing support ticket queues, ensuring timely resolution of customer inquiries, and maintaining high levels of customer satisfaction through effective communication and problem resolution. A key part of this role involves mentoring and training support staff, identifying areas for improvement, and implementing best practices in technical support. You will also play a role in developing and updating knowledge base articles, FAQs, and support documentation. Collaboration with the IT and product development teams to identify and resolve recurring issues and to provide feedback on product improvements is essential. The successful candidate will have a proven track record in technical support, with at least 5 years of experience, including experience in a lead or supervisory capacity. A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred. Strong analytical skills, excellent communication abilities (both written and verbal), and the capacity to remain calm and effective under pressure are required. This hybrid position offers the flexibility of remote work blended with in-office team collaboration.
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0
Technical Support Lead
78901 Shahrakan
BHD65000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a fast-growing technology solutions provider, is seeking an experienced and highly motivated Technical Support Lead to spearhead their remote customer support operations. This pivotal role is responsible for ensuring exceptional technical assistance to our diverse client base, managing a team of support professionals, and continuously improving service delivery processes. This is a 100% remote position, demanding strong leadership, exceptional problem-solving skills, and a proactive approach to customer satisfaction.
Responsibilities:
The ideal candidate will possess a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of 5 years of experience in technical support, with at least 2 years in a leadership or supervisory role, is required. Proven experience managing a remote support team is essential. Strong technical aptitude and hands-on experience with diagnosing and resolving hardware, software, and network issues are critical. Proficiency in helpdesk ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools is a must. Excellent communication, interpersonal, and customer service skills are paramount. The ability to remain calm and effective under pressure is vital. Our client is committed to providing outstanding customer experiences and fostering a supportive team environment. This role offers a significant opportunity to shape the customer support function of a growing technology company.
This position is a fully remote opportunity, allowing you to contribute your expertise from anywhere. While the team supports a broad customer base, the role is intrinsically linked to the technology ecosystem that flourishes around areas such as Budaiya, Northern, BH , ensuring critical support functions are maintained for users in and around this region.
Responsibilities:
- Lead, mentor, and manage a team of remote technical support specialists, providing guidance and performance feedback.
- Oversee the day-to-day operations of the technical support function, ensuring timely and effective resolution of customer issues.
- Develop and implement standard operating procedures (SOPs) for technical support to ensure consistency and quality.
- Manage the ticketing system, ensuring efficient ticket assignment, tracking, and escalation.
- Serve as an escalation point for complex technical issues, providing expert-level troubleshooting.
- Analyze support data and trends to identify recurring problems and propose systemic solutions.
- Create and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides for customers and internal staff.
- Collaborate with engineering and product development teams to relay customer feedback and identify areas for product improvement.
- Ensure adherence to service level agreements (SLAs) and customer satisfaction targets.
- Onboard and train new technical support team members.
- Monitor team performance and provide regular reports to management on key support metrics.
The ideal candidate will possess a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of 5 years of experience in technical support, with at least 2 years in a leadership or supervisory role, is required. Proven experience managing a remote support team is essential. Strong technical aptitude and hands-on experience with diagnosing and resolving hardware, software, and network issues are critical. Proficiency in helpdesk ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools is a must. Excellent communication, interpersonal, and customer service skills are paramount. The ability to remain calm and effective under pressure is vital. Our client is committed to providing outstanding customer experiences and fostering a supportive team environment. This role offers a significant opportunity to shape the customer support function of a growing technology company.
This position is a fully remote opportunity, allowing you to contribute your expertise from anywhere. While the team supports a broad customer base, the role is intrinsically linked to the technology ecosystem that flourishes around areas such as Budaiya, Northern, BH , ensuring critical support functions are maintained for users in and around this region.
This advertiser has chosen not to accept applicants from your region.
1
Remote Technical Support Engineer
222 Shahrakan
BHD2600 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and customer-focused Remote Technical Support Engineer to provide expert assistance to their user base. This is a fully remote position, offering the flexibility to work from anywhere. You will be responsible for diagnosing and resolving complex technical issues related to our client's software products and services. Your primary goal will be to ensure a seamless and positive experience for all users, providing timely and effective support.
Key responsibilities include responding to technical support requests via various channels, including email, chat, and phone. You will troubleshoot hardware, software, and network issues, identifying root causes and implementing appropriate solutions. Escalating unresolved issues to higher-level support teams or engineering departments when necessary, while maintaining ownership until resolution, is critical. You will also document technical issues and resolutions, contributing to a comprehensive knowledge base. Proactively identifying trends in support requests and providing feedback to product development teams to improve user experience is a valuable contribution. Providing training and guidance to users on product features and best practices will also be part of your role.
The ideal candidate will have a Bachelor's degree in Computer Science, Information Technology, or a related technical field, or equivalent practical experience. A minimum of 3 years of experience in technical support, preferably in a remote setting, is required. Strong understanding of operating systems (Windows, macOS, Linux), network protocols, and common software applications is essential. Excellent problem-solving skills, analytical thinking, and the ability to explain complex technical concepts in a clear and concise manner are mandatory. Superior customer service skills, with a patient and empathetic approach, are crucial. Proficiency with remote support tools and ticketing systems is a must. Experience with scripting or basic programming is a plus. You must be a self-motivated and organized individual, capable of managing your workload effectively in a remote environment. This is an excellent opportunity to leverage your technical expertise and passion for helping others in a flexible, remote role.
Key responsibilities include responding to technical support requests via various channels, including email, chat, and phone. You will troubleshoot hardware, software, and network issues, identifying root causes and implementing appropriate solutions. Escalating unresolved issues to higher-level support teams or engineering departments when necessary, while maintaining ownership until resolution, is critical. You will also document technical issues and resolutions, contributing to a comprehensive knowledge base. Proactively identifying trends in support requests and providing feedback to product development teams to improve user experience is a valuable contribution. Providing training and guidance to users on product features and best practices will also be part of your role.
The ideal candidate will have a Bachelor's degree in Computer Science, Information Technology, or a related technical field, or equivalent practical experience. A minimum of 3 years of experience in technical support, preferably in a remote setting, is required. Strong understanding of operating systems (Windows, macOS, Linux), network protocols, and common software applications is essential. Excellent problem-solving skills, analytical thinking, and the ability to explain complex technical concepts in a clear and concise manner are mandatory. Superior customer service skills, with a patient and empathetic approach, are crucial. Proficiency with remote support tools and ticketing systems is a must. Experience with scripting or basic programming is a plus. You must be a self-motivated and organized individual, capable of managing your workload effectively in a remote environment. This is an excellent opportunity to leverage your technical expertise and passion for helping others in a flexible, remote role.
This advertiser has chosen not to accept applicants from your region.
2
Remote Technical Support Specialist
901 Shahrakan
BHD45000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and skilled Remote Technical Support Specialist to provide exceptional assistance to their diverse customer base. This role is entirely remote, allowing you to leverage your technical expertise from the comfort of your home office. You will be the first point of contact for users experiencing technical difficulties with our client's software and hardware products. Your primary responsibilities will include troubleshooting a wide range of technical issues, diagnosing problems, and providing timely and effective solutions through various communication channels such as phone, email, and live chat. You will meticulously document all support interactions, track issue resolution progress, and identify recurring problems to provide feedback for product improvement. The ideal candidate will possess strong analytical and problem-solving skills, with a patient and empathetic approach to customer service. A deep understanding of common operating systems (Windows, macOS), network fundamentals, and general IT troubleshooting techniques is essential. Experience with specific ticketing systems and remote desktop tools is highly advantageous. You will work collaboratively with other support team members and escalate complex issues to higher-level technical teams when necessary, ensuring a seamless customer experience. This remote-first position requires excellent communication skills, both written and verbal, and the ability to explain technical concepts to non-technical users. You should be self-motivated, highly organized, and able to manage your workload efficiently in a virtual environment. Continuous learning and staying updated with product updates and new technologies are crucial. If you are passionate about technology, driven by customer satisfaction, and thrive in a flexible work setting, this is an excellent opportunity to grow your career with a reputable organization. Join our remote team and become a vital part of ensuring our users have a positive and productive experience with our client's offerings.
This advertiser has chosen not to accept applicants from your region.
3
Junior Technical Support Apprentice
1010 Shahrakan
BHD800 Monthly
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Are you eager to launch a career in the dynamic world of IT support? WhatJobs is seeking enthusiastic and motivated individuals to join our team as Junior Technical Support Apprentices. This is a fully remote, unparalleled opportunity to gain hands-on experience and foundational knowledge in a supportive and collaborative environment. As an apprentice, you will be an integral part of our technical operations, learning to troubleshoot hardware and software issues, assist users with technical queries, and contribute to maintaining our IT infrastructure.
Responsibilities:
Responsibilities:
- Provide first-line technical support to internal staff and external users via remote channels (email, chat, video conferencing).
- Assist in diagnosing and resolving basic hardware and software problems.
- Guide users through step-by-step solutions for common IT issues.
- Document support requests, resolutions, and user feedback accurately.
- Escalate complex issues to senior support staff when necessary.
- Participate in training sessions and continuously learn about new technologies and support protocols.
- Contribute to the creation and updating of support documentation and knowledge base articles.
- Assist with IT asset management and inventory.
- Collaborate with team members on projects and process improvements.
- Adhere to company IT policies and security best practices.
- A strong passion for technology and a desire to learn.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
- Problem-solving aptitude and a methodical approach to troubleshooting.
- Basic understanding of computer hardware, operating systems (Windows/macOS), and common software applications.
- Ability to work independently and manage time effectively in a remote setting.
- High school diploma or equivalent required.
- Previous customer service experience is a plus.
This advertiser has chosen not to accept applicants from your region.
4
Remote Technical Support Lead
272 Shahrakan
BHD70000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking an experienced and empathetic Technical Support Lead to spearhead their customer service operations, fully remotely. This leadership role is vital for ensuring exceptional technical assistance and customer satisfaction. You will be responsible for managing a remote team of support agents, overseeing support ticket resolution, and implementing best practices to enhance the efficiency and effectiveness of the helpdesk. Key responsibilities include leading, mentoring, and training a team of remote technical support specialists; managing incoming support requests and ensuring timely and high-quality resolution; developing and maintaining knowledge base articles and support documentation; monitoring support metrics (e.g., response time, resolution rate, customer satisfaction); identifying recurring technical issues and collaborating with engineering teams to implement permanent fixes; managing escalations and complex customer issues; continuously improving support processes and tools; and reporting on team performance and customer feedback to senior management. The ideal candidate will have a strong background in technical support or customer service management, a deep understanding of IT systems and troubleshooting, and proven experience in leading remote teams. Excellent communication, problem-solving, and interpersonal skills are paramount. Proficiency with helpdesk software and ticketing systems is required. This role offers the opportunity to make a significant impact on customer experience while enjoying the flexibility of a remote work environment.
This advertiser has chosen not to accept applicants from your region.
5
Senior Technical Support Engineer (Remote)
00977 Shahrakan
BHD65000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and customer-focused Senior Technical Support Engineer to join their fully remote global support team. In this crucial role, you will be the primary point of contact for complex technical issues, providing expert-level assistance to customers across a range of their innovative software products. Your responsibilities will include diagnosing and resolving intricate technical problems, troubleshooting software and hardware issues, and escalating issues when necessary to appropriate engineering teams. You will also be responsible for documenting solutions, contributing to knowledge base articles, and providing training to junior support staff. The ideal candidate will possess extensive experience in technical support, with a strong understanding of operating systems, network configurations, and application troubleshooting. Excellent communication skills, both written and verbal, are paramount, as you will be interacting with customers from diverse technical backgrounds. You must be adept at explaining complex technical concepts in a clear and concise manner. A proven ability to remain calm and effective under pressure, coupled with strong analytical and problem-solving skills, is essential. This fully remote position offers the flexibility to work from anywhere, with a focus on delivering exceptional customer service. You will be part of a collaborative and supportive team environment, with opportunities for continuous learning and professional development. If you are a dedicated problem-solver with a passion for technology and a commitment to customer satisfaction, this remote role is an ideal fit for your career aspirations.
This advertiser has chosen not to accept applicants from your region.
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6
Senior Technical Support Specialist - Remote
1007 Shahrakan
BHD70000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a fast-paced technology company, is looking for a dedicated and skilled Senior Technical Support Specialist to join their entirely remote customer service and helpdesk team. This role offers the ultimate flexibility, allowing you to provide exceptional support to our users from anywhere. You will be responsible for handling escalated technical issues, diagnosing and resolving complex software and hardware problems, and providing clear, concise guidance to customers via phone, email, and chat. Your duties will include troubleshooting network connectivity, operating system issues, application errors, and user account management. You will also contribute to the knowledge base by creating and updating support documentation, FAQs, and troubleshooting guides. Collaborating with development and QA teams to identify and report bugs, as well as suggest product improvements, will be a key part of your role. The ideal candidate will possess strong technical aptitude, excellent analytical and problem-solving skills, and a deep understanding of common IT systems and software. Proficiency in customer relationship management (CRM) software and helpdesk ticketing systems is essential. You must have outstanding communication and interpersonal skills, with the ability to explain technical concepts to non-technical users patiently and effectively. A Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience, is required. A minimum of 5 years of experience in a technical support or helpdesk role, with at least 2 years in a senior capacity, is mandatory. Certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate are highly valued. This remote position requires a self-disciplined individual who can manage their time effectively and maintain high levels of productivity without direct supervision, while upholding our commitment to outstanding customer support.
This advertiser has chosen not to accept applicants from your region.
7
Senior Technical Support Engineer - Cloud Solutions
23352 Shahrakan
BHD85000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a seasoned Senior Technical Support Engineer to provide expert-level, remote assistance to our global clientele. In this fully remote role, you will be the primary point of contact for complex technical issues related to our cutting-edge cloud solutions. You will diagnose, troubleshoot, and resolve intricate software and hardware problems, ensuring minimal disruption to our users' operations. This position demands a deep understanding of cloud infrastructure, networking, operating systems, and various software applications. You will also play a crucial role in documenting technical solutions, contributing to our knowledge base, and identifying trends in support requests to drive product improvements. The ideal candidate is a proactive problem-solver with exceptional communication skills, a customer-centric mindset, and the ability to thrive in a fast-paced, remote support environment.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide advanced technical support and troubleshooting for our suite of cloud-based products and services via remote channels (phone, email, chat, video conferencing).
- Diagnose and resolve complex technical issues related to cloud infrastructure, servers, networks, databases, and application performance.
- Escalate unresolved issues to appropriate engineering teams, providing detailed documentation and technical insights.
- Develop and maintain comprehensive technical documentation, including FAQs, troubleshooting guides, and knowledge base articles.
- Proactively monitor system performance and identify potential issues before they impact users.
- Assist customers with installation, configuration, and integration of our solutions.
- Conduct remote training sessions for clients on product features and best practices.
- Analyze support trends to identify root causes of recurring problems and provide feedback for product enhancements.
- Collaborate with product development and QA teams to report bugs and suggest improvements.
- Ensure high levels of customer satisfaction through prompt, efficient, and accurate technical assistance.
- Participate in an on-call rotation to provide 24/7 support as needed.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- Minimum of 5-7 years of experience in technical support, helpdesk, or system administration, with a focus on cloud technologies.
- In-depth knowledge of cloud computing platforms (e.g., AWS, Azure, Google Cloud).
- Strong understanding of networking concepts (TCP/IP, DNS, HTTP/S, VPNs).
- Proficiency in troubleshooting operating systems (Windows Server, Linux).
- Experience with scripting languages (e.g., PowerShell, Bash) is a plus.
- Excellent analytical and problem-solving skills, with a methodical approach to issue resolution.
- Exceptional communication, customer service, and interpersonal skills.
- Ability to work independently, manage time effectively, and prioritize tasks in a remote setting.
- Relevant certifications (e.g., AWS Certified Cloud Practitioner, Microsoft Certified: Azure Fundamentals) are highly desirable.
This advertiser has chosen not to accept applicants from your region.
8
Senior Customer Support Specialist
00973 Shahrakan
BHD25 Hourly
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a dynamic and rapidly growing tech firm, is seeking a highly motivated and experienced Senior Customer Support Specialist to join their fully remote team. This role is crucial in providing exceptional support to our diverse customer base, ensuring satisfaction and retention. You will be the primary point of contact for customer inquiries, troubleshooting technical issues, and guiding users through our product suite.
Responsibilities include:
The ideal candidate will possess a strong technical aptitude, excellent communication skills, and a passion for problem-solving. You should be able to work independently, manage your time effectively, and thrive in a fast-paced, remote environment. Prior experience in a similar customer support role, preferably within the technology sector, is essential. A bachelor's degree in a related field or equivalent practical experience is preferred. This is a fantastic opportunity to contribute to a collaborative and innovative company, working from the comfort of your own home. The location for this role is ideally for candidates residing in or near Budaiya, Northern, BH , but this position is fully remote and open to qualified candidates globally, provided they can work within specified time zones. Join us and make a real impact on our customer's journey.
Responsibilities include:
- Responding promptly and professionally to customer inquiries via email, chat, and phone.
- Diagnosing and resolving technical issues with a high degree of accuracy and efficiency.
- Documenting customer interactions and resolutions in our CRM system.
- Collaborating with internal teams, including engineering and product development, to identify and address recurring customer issues.
- Developing and maintaining comprehensive knowledge base articles and FAQs to empower customers and internal teams.
- Providing feedback to product teams on user experience and potential improvements.
- Mentoring junior support staff and contributing to team training initiatives.
- Analyzing support trends and identifying opportunities for process improvements.
- Maintaining a deep understanding of our product features and functionalities.
- Ensuring adherence to all company policies and procedures regarding customer data privacy and security.
The ideal candidate will possess a strong technical aptitude, excellent communication skills, and a passion for problem-solving. You should be able to work independently, manage your time effectively, and thrive in a fast-paced, remote environment. Prior experience in a similar customer support role, preferably within the technology sector, is essential. A bachelor's degree in a related field or equivalent practical experience is preferred. This is a fantastic opportunity to contribute to a collaborative and innovative company, working from the comfort of your own home. The location for this role is ideally for candidates residing in or near Budaiya, Northern, BH , but this position is fully remote and open to qualified candidates globally, provided they can work within specified time zones. Join us and make a real impact on our customer's journey.
This advertiser has chosen not to accept applicants from your region.
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