3200 Support Staff Positions jobs in Manama
IT Support Specialist
Salmabad, Central
Beyond Catering Boutique
Posted 24 days ago
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Job Description
Company Description
Beyond Catering Boutique, based in Bahrain, specializes in premium Mediterranean cuisine, elegant catering services, and artisanal baked goods. With over a decade of experience, we are dedicated to bringing unforgettable flavors and moments to life for our clients. Our focus is on delivering exceptional culinary experiences that combine quality, creativity, and elegance.
Role Description
This is a full-time on-site role for an IT Support Specialist located in Zayed town. The IT Support Specialist will be responsible for providing technical support to staff, troubleshooting hardware and software issues, maintaining and upgrading desktop computers, and ensuring smooth operation of information technology systems. In addition, they will manage the help desk support function and assist in optimizing IT processes.
Qualifications
- Technical Support and Help Desk Support skills
- Proficiency in Troubleshooting hardware and software issues
- Experience with Desktop Computers and Information Technology systems
- Strong problem-solving and analytical skills
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Bachelor's degree in Information Technology, Computer Science, or related field
- Prior experience in a similar role is a plus
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0
Customer Support Specialist
21001 Al Malikiyah, Northern
BHD48000 Annually
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Posted today
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Job Description
Our client, a leading e-commerce platform, is seeking a dedicated and customer-focused Customer Support Specialist to join their team in **Hidd, Muharraq, BH**. You will be the primary point of contact for customers, responsible for providing exceptional support, resolving inquiries, and ensuring a positive customer experience across various communication channels. The ideal candidate is empathetic, patient, and possesses excellent problem-solving skills.
Responsibilities:
Qualifications:
Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Troubleshoot and resolve customer issues related to orders, products, services, and account information.
- Provide product information and guidance to customers, helping them make informed purchasing decisions.
- Process returns, exchanges, and refunds according to company policy.
- Escalate complex issues to relevant departments or supervisors when necessary.
- Document all customer interactions and resolutions accurately in the CRM system.
- Identify customer needs and provide feedback to improve products and services.
- Adhere to service level agreements (SLAs) and key performance indicators (KPIs).
- Maintain a thorough understanding of company products, services, and policies.
- Contribute to building customer loyalty and enhancing customer satisfaction.
- Assist with customer outreach initiatives as needed.
- Participate in training sessions to stay updated on product knowledge and support procedures.
- Handle customer complaints with empathy and professionalism, aiming for satisfactory resolution.
Qualifications:
- High school diploma or equivalent required; Associate's or Bachelor's degree is a plus.
- Minimum of 2 years of experience in a customer service or customer support role.
- Excellent verbal and written communication skills in both Arabic and English.
- Strong active listening and problem-solving abilities.
- Proficiency in using customer relationship management (CRM) software.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Patience, empathy, and a genuine desire to help customers.
- Familiarity with e-commerce platforms and online sales processes is an advantage.
- Ability to work collaboratively within a team.
- Positive attitude and strong work ethic.
- Flexibility to work various shifts, including evenings and weekends, as required.
This advertiser has chosen not to accept applicants from your region.
1
Technical Support Specialist
213 Busaiteen, Muharraq
BHD30 Hourly
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Posted today
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Job Description
Our client, a rapidly growing technology solutions provider, is looking for a dedicated and technically proficient Technical Support Specialist to join their team in **Busaiteen, Muharraq, BH**. This role is crucial for ensuring the highest level of customer satisfaction by providing timely and effective technical assistance to clients across various platforms and applications.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries and issues via phone, email, and chat in a timely and professional manner.
- Diagnose and resolve hardware, software, and network problems for end-users.
- Install, configure, and maintain computer systems, printers, and other peripherals.
- Provide technical guidance and support on the use of company-provided software and applications.
- Escalate complex issues to senior technical staff or relevant departments when necessary.
- Document all support requests, troubleshooting steps, and resolutions in the ticketing system.
- Create and update knowledge base articles and user guides to assist customers and colleagues.
- Assist with user account management, including creation, modification, and deletion of accounts.
- Conduct basic training sessions for new users on system functionalities.
- Proactively identify potential issues and recommend solutions to improve system performance and user experience.
- Maintain a high level of customer satisfaction by delivering excellent service and support.
- Stay current with the latest technology trends and support tools.
- Perform routine system maintenance and updates as required.
- Collaborate with other IT team members on various projects and initiatives.
- Proven experience in a technical support or helpdesk role, preferably within a corporate environment.
- Strong understanding of Windows and macOS operating systems.
- Familiarity with common office productivity software (e.g., Microsoft Office Suite, Google Workspace).
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP) and troubleshooting.
- Experience with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow).
- Excellent communication and active listening skills, with the ability to explain technical concepts clearly to non-technical users.
- Strong problem-solving and analytical abilities.
- Ability to work independently and as part of a team in a fast-paced environment.
- A relevant certification such as CompTIA A+ or equivalent is a plus.
- Previous experience supporting specific company applications or industry-specific software is advantageous.
This advertiser has chosen not to accept applicants from your region.
2
IT Support Specialist
221 Ghuraifa, Capital
BHD55000 Annually
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Posted today
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Job Description
Our client is seeking a skilled and dedicated IT Support Specialist to provide exceptional technical assistance to our users. This role is vital for ensuring the smooth operation of our IT infrastructure and resolving hardware, software, and network issues promptly and efficiently. You will be responsible for responding to helpdesk tickets, performing system troubleshooting, installing and configuring hardware and software, and providing end-user training and support.
The ideal candidate will have a strong understanding of computer systems, networks, and common applications. You should possess excellent problem-solving skills, patience, and a customer-centric approach. Responsibilities include diagnosing and resolving technical hardware and software issues, managing user accounts, performing system maintenance, and documenting solutions. This position offers a hybrid work arrangement, allowing for a balance between on-site collaboration and remote work flexibility. You will play a key role in maintaining system security and ensuring that our IT resources are accessible and performing optimally. We are looking for an individual who is eager to learn, adapt to new technologies, and contribute to a positive user experience. This is a great opportunity for an IT professional to grow their skills and career within a supportive and dynamic environment. Your ability to communicate technical information clearly to non-technical users will be crucial for success in this role.
Responsibilities:
The ideal candidate will have a strong understanding of computer systems, networks, and common applications. You should possess excellent problem-solving skills, patience, and a customer-centric approach. Responsibilities include diagnosing and resolving technical hardware and software issues, managing user accounts, performing system maintenance, and documenting solutions. This position offers a hybrid work arrangement, allowing for a balance between on-site collaboration and remote work flexibility. You will play a key role in maintaining system security and ensuring that our IT resources are accessible and performing optimally. We are looking for an individual who is eager to learn, adapt to new technologies, and contribute to a positive user experience. This is a great opportunity for an IT professional to grow their skills and career within a supportive and dynamic environment. Your ability to communicate technical information clearly to non-technical users will be crucial for success in this role.
Responsibilities:
- Provide technical support and troubleshooting for hardware, software, and network issues via phone, email, and in-person.
- Respond to and resolve helpdesk tickets in a timely manner.
- Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
- Manage user accounts, permissions, and access rights.
- Perform system updates, patches, and upgrades.
- Conduct diagnostics to resolve software and hardware issues.
- Provide end-user training and technical guidance.
- Document technical solutions and create user guides.
- Assist with IT asset management and inventory.
- Maintain system security and ensure compliance with IT policies.
- Contribute to the improvement of IT support processes and procedures.
- High school diploma or equivalent; Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.
- Minimum of 2 years of experience in IT support or a similar role.
- Strong knowledge of operating systems (Windows, macOS).
- Experience with network troubleshooting (TCP/IP, DNS, DHCP).
- Proficiency with Microsoft Office Suite and other common business applications.
- Familiarity with helpdesk ticketing systems.
- Excellent problem-solving and diagnostic skills.
- Strong customer service and communication skills.
- Ability to work independently and as part of a hybrid team.
- Relevant IT certifications (e.g., CompTIA A+, Network+) are a plus.
This advertiser has chosen not to accept applicants from your region.
3
Community Support Specialist
23456 Galali
BHD55000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Our client is seeking a compassionate and dedicated Community Support Specialist to join their team, serving the Sanad, Capital, BH area. This role is essential in providing vital assistance and support to individuals and families within the community, helping them navigate challenges and access necessary resources. The ideal candidate will have a strong understanding of social services, excellent interpersonal skills, and a genuine desire to make a positive impact. You will be responsible for assessing client needs, developing personalized support plans, and connecting individuals with relevant community programs and services, such as healthcare, housing assistance, and employment support. Key responsibilities include maintaining confidential client records, advocating for clients' needs, and collaborating with other social service agencies and community organizations. This position requires empathy, patience, and the ability to build trust with diverse populations. You will play a crucial role in empowering individuals to improve their well-being and achieve their goals. The successful candidate will be adept at problem-solving, crisis intervention, and case management. This hybrid role allows for flexibility, combining in-office duties with remote client interactions and follow-ups. Experience working in social work, counseling, or a related field is highly desirable. You will be expected to stay informed about local resources and services available to the community in Sanad, Capital, BH . The ability to work independently and manage a caseload effectively is crucial. This is a rewarding opportunity to contribute directly to the well-being of the community and make a tangible difference in people's lives. Strong organizational skills and attention to detail are necessary for accurate record-keeping and follow-through.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Assess the needs of individuals and families within the community.
- Develop and implement individualized support plans.
- Connect clients with appropriate social services, healthcare, and employment resources.
- Provide emotional support and guidance to clients.
- Maintain accurate and confidential client records.
- Advocate for clients' needs with service providers and agencies.
- Collaborate with community organizations and other professionals.
- Conduct follow-up assessments and monitor client progress.
- Respond to client inquiries and provide information on available services.
Qualifications:
- Bachelor's degree in Social Work, Psychology, Sociology, or a related field.
- Minimum of 3 years of experience in community support, social services, or case management.
- Strong knowledge of local social services and community resources.
- Excellent communication, listening, and empathy skills.
- Proficiency in case management software and standard office applications.
- Ability to work independently and manage multiple cases simultaneously.
- Experience with crisis intervention and de-escalation techniques.
- Understanding of confidentiality and ethical standards in social work.
This advertiser has chosen not to accept applicants from your region.
4
Community Support Specialist
2011 Riffa, Southern
BHD40000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Our client, a dedicated organization focused on enhancing community well-being, is looking for a compassionate and proactive Community Support Specialist. This role is based in Riffa and requires regular interaction within the local community. As a Community Support Specialist, you will be at the forefront of connecting individuals and families with essential resources and services. Your responsibilities will include assessing client needs, developing personalized support plans, providing guidance and advocacy, and facilitating access to healthcare, housing, education, and social programs. You will build and maintain strong relationships with community partners, government agencies, and non-profit organizations to ensure comprehensive support networks. The ideal candidate possesses excellent listening and communication skills, empathy, and a genuine desire to help others. A background in social work, psychology, community development, or a related field is highly desirable. Previous experience in case management, counseling, or community outreach is a significant advantage. You must be organized, capable of managing a caseload, and adept at navigating complex service systems. Strong problem-solving skills and the ability to work effectively under pressure are essential. This position requires a commitment to ethical practice and a deep understanding of the challenges faced by diverse community populations. If you are passionate about making a positive impact and empowering individuals, we invite you to apply for this rewarding role.
This advertiser has chosen not to accept applicants from your region.
5
Community Support Specialist
1097 Al Muharraq
BHD55000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Our client is seeking a compassionate and dedicated Community Support Specialist to join their team. This role plays a crucial part in connecting individuals with essential resources and support services within the community. You will be responsible for assessing client needs, developing personalized support plans, and facilitating access to services such as housing assistance, healthcare, employment counseling, and social programs. The ideal candidate will have a strong understanding of social work principles, community resources, and case management techniques. Excellent interpersonal and communication skills are vital, as you will be working closely with a diverse range of individuals, government agencies, and non-profit organizations. This position requires a blend of in-office presence for team collaboration and client meetings, and remote work flexibility for case management and follow-up. You will advocate for clients, help them navigate complex systems, and empower them to achieve their goals. Responsibilities include maintaining accurate client records, documenting progress, and coordinating with other service providers to ensure a holistic approach to support. The ability to handle sensitive information with discretion and maintain confidentiality is paramount. A Bachelor's degree in Social Work, Psychology, Sociology, or a related field is required. Experience in a similar role, particularly within community-based programs, is highly advantageous. This is an opportunity to make a tangible difference in people's lives.
Responsibilities:
Responsibilities:
- Conduct comprehensive needs assessments for community members seeking support.
- Develop individualized support plans tailored to client goals and circumstances.
- Connect clients with appropriate community resources and services (housing, healthcare, employment, etc.).
- Provide advocacy and support to clients navigating social services and bureaucratic systems.
- Facilitate referrals and coordinate with partner agencies and organizations.
- Maintain accurate and confidential client records and case notes.
- Monitor client progress and regularly review/adjust support plans.
- Organize and lead community outreach initiatives and support groups.
- Stay informed about available resources and changes in social service policies.
- Provide crisis intervention and de-escalation support as needed.
- Bachelor's degree in Social Work, Psychology, Sociology, or a related field.
- Demonstrated experience in case management, social work, or community outreach.
- In-depth knowledge of community resources and social service systems.
- Excellent active listening, empathy, and interpersonal communication skills.
- Proficiency in client record-keeping and documentation.
- Ability to work effectively both independently and as part of a hybrid team.
- Strong organizational and time management skills.
- Understanding of ethical practices and confidentiality in social work.
- Familiarity with local community service providers and referral processes.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Support Specialist
24440 Isa Town, Northern
BHD50000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Our client, a dynamic e-commerce platform, is seeking a dedicated Customer Support Specialist to join their hybrid team. This role offers a blend of remote work and on-site presence in Isa Town, Southern, BH, providing flexibility while ensuring strong team collaboration. The Customer Support Specialist will be responsible for providing exceptional service to our customers, resolving inquiries, and ensuring a positive customer experience. You will handle customer interactions via phone, email, and chat, addressing issues related to orders, products, and services. The ideal candidate possesses excellent communication and problem-solving skills, a patient demeanor, and a strong understanding of customer service principles. Responsibilities include troubleshooting customer issues, processing returns and exchanges, documenting customer interactions, and escalating complex problems to appropriate departments. You will also contribute to improving customer service processes and providing feedback to the product team. This role requires individuals who are empathetic, proactive, and committed to customer satisfaction. Proficiency in using customer support software and a keen attention to detail are essential. Join our team and be a vital part of ensuring our customers have a seamless and positive experience with our brand.
Responsibilities:
Responsibilities:
- Respond to customer inquiries and resolve issues via phone, email, and chat.
- Provide accurate information about products, services, and company policies.
- Troubleshoot and resolve customer complaints and technical issues effectively.
- Process orders, returns, and exchanges efficiently.
- Document all customer interactions and resolutions in the CRM system.
- Escalate complex issues to senior support staff or relevant departments.
- Identify trends in customer inquiries and provide feedback for service improvement.
- Educate customers on product features and benefits.
- Maintain a high level of customer satisfaction.
- Collaborate with team members to share best practices and improve support processes.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- 2+ years of experience in customer service or a related role.
- Excellent communication, interpersonal, and active listening skills.
- Strong problem-solving and de-escalation abilities.
- Proficiency in using customer support software (e.g., Zendesk, Salesforce Service Cloud).
- Ability to multitask and manage time effectively in a fast-paced environment.
- Patience, empathy, and a customer-centric attitude.
- Basic technical aptitude for troubleshooting.
- Ability to work independently and as part of a hybrid team.
- Familiarity with e-commerce platforms is a plus.
This advertiser has chosen not to accept applicants from your region.
7
Technical Support Specialist
50400 Manama, Capital
BHD55000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Our client is seeking a dedicated and knowledgeable Technical Support Specialist to join their customer service team. This role is based in **Manama, Capital, BH**, with a hybrid work model that allows for a balance between in-office support and remote flexibility. The ideal candidate will possess strong troubleshooting skills and a passion for assisting customers with technical issues related to software and hardware.
Responsibilities:
Responsibilities:
- Provide first-level technical support to customers via phone, email, and chat, addressing inquiries and resolving issues promptly.
- Troubleshoot and diagnose hardware, software, and network problems.
- Guide customers through step-by-step solutions for technical issues.
- Escalate complex issues to senior support staff or appropriate departments when necessary.
- Document all support interactions, issues, and resolutions accurately in a ticketing system.
- Maintain a high level of customer satisfaction by providing efficient and friendly support.
- Contribute to the knowledge base by creating and updating FAQs, user guides, and troubleshooting articles.
- Assist with the setup and configuration of new hardware and software for users.
- Identify trends in customer issues and provide feedback to the development and product teams.
- Stay updated on product knowledge and technical advancements.
- Adhere to service level agreements (SLAs) for response and resolution times.
- Assist with user account management and permissions.
- Participate in team meetings and training sessions.
- Provide remote support to users as needed.
- High school diploma or equivalent; Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field is a plus.
- Minimum of 2 years of experience in technical support or a similar customer-facing IT role.
- Proficiency in troubleshooting common operating systems (Windows, macOS) and software applications.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP).
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) is desirable.
- Excellent communication, listening, and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Ability to explain technical concepts clearly to non-technical users.
- Patience and a customer-centric attitude.
- Ability to work effectively in a hybrid environment.
- Experience with remote support tools.
- Basic understanding of hardware components and troubleshooting.
This advertiser has chosen not to accept applicants from your region.
8
Technical Support Specialist
231 Busaiteen, Muharraq
BHD45000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Our client is seeking a dedicated and customer-focused Technical Support Specialist to join their growing team in **Busaiteen, Muharraq, BH**. This hybrid role offers a blend of remote work and in-office collaboration, providing flexibility while fostering team connection. As a Technical Support Specialist, you will be the first point of contact for customers experiencing technical difficulties with our client's products and services. Your primary responsibility is to provide timely, accurate, and professional technical assistance to resolve issues efficiently.
Key duties include diagnosing and troubleshooting hardware, software, and network problems reported by users. You will respond to support requests via phone, email, and chat, maintaining detailed records of all interactions and resolutions in the ticketing system. This role requires you to guide users through step-by-step solutions and educate them on product features and functionalities. You will escalate complex or unresolved issues to the appropriate internal teams, ensuring follow-up and resolution. Participating in the creation and maintenance of knowledge base articles, FAQs, and user guides will also be part of your responsibilities, helping to empower users and reduce recurring support queries.
The ideal candidate will possess excellent problem-solving skills, a patient demeanor, and a strong aptitude for learning new technologies. You should be adept at explaining technical concepts in a clear and understandable manner. Prior experience in a customer service or technical support role is highly desirable. A solid understanding of operating systems, common software applications, and basic networking principles is essential. Strong communication and interpersonal skills are crucial for building rapport with customers and colleagues. You will be working in a collaborative environment, contributing to a positive customer experience and helping to improve our client's products and services based on customer feedback. This is a great opportunity for someone passionate about technology and helping others succeed.
Key duties include diagnosing and troubleshooting hardware, software, and network problems reported by users. You will respond to support requests via phone, email, and chat, maintaining detailed records of all interactions and resolutions in the ticketing system. This role requires you to guide users through step-by-step solutions and educate them on product features and functionalities. You will escalate complex or unresolved issues to the appropriate internal teams, ensuring follow-up and resolution. Participating in the creation and maintenance of knowledge base articles, FAQs, and user guides will also be part of your responsibilities, helping to empower users and reduce recurring support queries.
The ideal candidate will possess excellent problem-solving skills, a patient demeanor, and a strong aptitude for learning new technologies. You should be adept at explaining technical concepts in a clear and understandable manner. Prior experience in a customer service or technical support role is highly desirable. A solid understanding of operating systems, common software applications, and basic networking principles is essential. Strong communication and interpersonal skills are crucial for building rapport with customers and colleagues. You will be working in a collaborative environment, contributing to a positive customer experience and helping to improve our client's products and services based on customer feedback. This is a great opportunity for someone passionate about technology and helping others succeed.
This advertiser has chosen not to accept applicants from your region.
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