5083 Support Staff Positions jobs in Manama
Customer Support Specialist
43210 Seef, Capital
BHD45000 Annually
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We are seeking a dedicated and empathetic Customer Support Specialist to join our dynamic team. In this role, you will be the primary point of contact for our customers, providing exceptional assistance and resolving inquiries with efficiency and professionalism. Your responsibilities will include responding to customer queries via phone, email, and live chat, troubleshooting technical issues, processing service requests, and escalating complex problems to the appropriate departments. You will also be responsible for documenting customer interactions, maintaining accurate records, and contributing to the improvement of our customer service processes. The ideal candidate will possess outstanding communication and interpersonal skills, with a passion for helping others. A calm and patient demeanor, coupled with strong problem-solving abilities, is essential. Previous experience in a customer service or helpdesk role is highly preferred. Proficiency with CRM software and standard office applications is expected. This hybrid role requires a balance of in-office collaboration and remote flexibility, offering a dynamic work environment. You will work closely with your team to ensure consistent service delivery and share best practices. Key duties include providing product information, resolving complaints, processing orders or returns, and gathering customer feedback. You will strive to exceed customer expectations at every touchpoint, fostering loyalty and satisfaction. The ability to multitask and manage your workload effectively in a fast-paced environment is crucial. You will play a vital role in shaping the customer experience and contributing to the overall success of our company. If you are a motivated individual with a commitment to providing top-tier customer support, we encourage you to apply. This is an excellent opportunity to grow within a supportive team and contribute meaningfully to our customer relations.
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Technical Support Specialist
1101 Manama, Capital
BHD18 Hourly
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Our client is a leading technology solutions provider seeking a highly motivated and customer-focused Technical Support Specialist to manage their client interactions and provide expert assistance. This is an on-site position based in **Manama, Capital, BH**. The successful candidate will be the primary point of contact for clients experiencing technical issues, ensuring timely and effective resolution. Responsibilities include troubleshooting hardware and software problems, diagnosing and resolving network connectivity issues, and guiding users through step-by-step solutions. You will also be responsible for documenting all support interactions, maintaining a comprehensive knowledge base of common issues and their resolutions, and escalating complex problems to higher-level support teams when necessary. A key aspect of this role is providing excellent customer service, demonstrating patience, empathy, and a commitment to client satisfaction. You will need to effectively communicate technical information to both technical and non-technical users. The ideal candidate will have a strong understanding of operating systems (Windows, macOS), common office applications, and basic networking concepts. Experience with CRM systems and ticketing software is a plus. A Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience, is preferred. You should possess excellent problem-solving skills, a keen eye for detail, and the ability to work under pressure. This role is perfect for someone who enjoys helping others and thrives in a dynamic support environment. Join a company that values its employees and offers opportunities for professional growth. Your contribution will be vital in ensuring our clients' seamless technological experience.
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Customer Support Specialist
214 Manama, Capital
BHD28000 Annually
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Our client is seeking a dedicated and empathetic Customer Support Specialist to join their dynamic team. In this hybrid role, you will be the primary point of contact for customers, providing exceptional assistance and resolving inquiries efficiently and effectively. Your role will involve a blend of remote work and in-office collaboration, offering a flexible work-life balance while ensuring strong team cohesion and operational efficiency. You will be responsible for handling customer calls, emails, and chat support, troubleshooting technical issues, processing orders, and escalating complex problems to the appropriate departments.
Key Responsibilities:
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and live chat.
- Diagnose and resolve customer issues related to products and services, ensuring a high level of customer satisfaction.
- Provide accurate information about company offerings, policies, and procedures.
- Troubleshoot and guide customers through technical difficulties, offering clear and concise solutions.
- Process customer orders, returns, and exchanges efficiently.
- Maintain detailed records of customer interactions and transactions in the CRM system.
- Identify and escalate priority issues to the relevant teams for prompt resolution.
- Contribute to the development of customer support documentation and FAQs.
- Participate in team meetings and training sessions to enhance product knowledge and support skills.
- Continuously seek opportunities to improve the customer experience.
- High school diploma or equivalent; associate's or bachelor's degree preferred.
- Proven customer support experience, preferably in a call center or helpdesk environment.
- Excellent communication skills, both verbal and written, with a clear and friendly tone.
- Strong active listening and problem-solving abilities.
- Patience and empathy when dealing with customer concerns.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask, prioritize, and manage time effectively.
- Comfortable working in a hybrid model, balancing remote and in-office responsibilities.
- Knowledge of the specific industry or product set is a plus.
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2
Customer Support Specialist
212 Seef, Capital
BHD45000 Annually
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Our client is looking for a dedicated and empathetic Customer Support Specialist to join their team in **Hamad Town, Northern, BH**. This role is crucial in ensuring our customers receive exceptional service and support. The ideal candidate will have excellent communication skills, a patient demeanor, and a genuine desire to help others. Responsibilities include responding to customer inquiries via phone, email, and chat; troubleshooting and resolving customer issues; providing information about products and services; escalating complex problems to the appropriate departments; and maintaining accurate customer records. You will be expected to build rapport with customers, understand their needs, and offer effective solutions. This position requires strong problem-solving abilities, the capacity to handle difficult situations with professionalism, and the ability to work efficiently in a fast-paced environment. A high school diploma or equivalent is required, with some college coursework or a degree being an advantage. Previous experience in customer service or a related field is essential. Proficiency in using customer relationship management (CRM) software and other support tools is necessary. The ability to multitask, prioritize tasks, and manage time effectively is paramount. You will be part of a supportive team dedicated to achieving high customer satisfaction rates. Training will be provided on specific products and internal procedures, but a strong foundational understanding of customer service principles is expected. This role is based at our office in Hamad Town and requires consistent on-site presence.
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3
Remote Support Specialist
230 Manama, Capital
BHD55000 Annually
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Our client is seeking a compassionate and skilled Remote Support Specialist to provide essential assistance and advocacy services from a fully remote position. This role is critical in ensuring individuals receive the support they need to navigate various challenges. You will be responsible for responding to inquiries via phone, email, and chat, offering guidance, information, and referrals to appropriate resources. A deep understanding of community services, social welfare programs, and relevant support networks is crucial. You will conduct needs assessments, develop personalized support plans, and follow up with clients to ensure their ongoing well-being. The ideal candidate will possess exceptional empathy, active listening skills, and the ability to build rapport with individuals from diverse backgrounds. Strong problem-solving abilities and a commitment to empowering clients are essential. You will maintain accurate and confidential client records, adhering to all privacy regulations and ethical guidelines. Collaboration with other support agencies, healthcare providers, and community organizations will be necessary to ensure comprehensive care. This role requires a high degree of self-motivation, excellent time management skills, and the ability to work effectively and independently in a remote setting. You will be a trusted point of contact, providing a vital link between individuals and the support systems available to them. A thorough knowledge of available social services, mental health resources, and crisis intervention techniques is highly desirable. The ability to remain calm and professional under pressure, while maintaining a supportive and encouraging demeanor, is paramount. This is an opportunity to make a real difference in people's lives by providing a consistent and reliable source of help and guidance, all from a remote location.
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4
Technical Support Specialist
203 Seef, Capital
BHD20000 Annually
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Posted 1 day ago
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Our client is seeking a skilled and empathetic Technical Support Specialist to join our growing customer service team in Tubli, Capital, BH . This role involves providing first-line technical assistance and support to customers, addressing their queries, troubleshooting issues, and resolving them effectively. The ideal candidate possesses excellent communication skills, a patient demeanor, and a strong technical aptitude. This is a hybrid role, requiring a balance of remote and in-office work to foster team collaboration and maintain service excellence.
Responsibilities:
Qualifications:
This hybrid role requires some days in our Tubli, Capital, BH office and allows for remote work on other days. We are committed to providing a supportive work environment and opportunities for professional growth.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat, providing timely and accurate technical assistance.
- Diagnose and resolve hardware, software, and network issues experienced by customers.
- Guide customers through step-by-step solutions to technical problems.
- Escalate complex issues to senior support staff or relevant departments when necessary.
- Document all customer interactions, issues, and resolutions in the support ticketing system.
- Create and update knowledge base articles and FAQs to empower customers and internal teams.
- Provide feedback to product development teams on recurring issues and potential improvements.
- Maintain a high level of customer satisfaction through professional and courteous service.
- Stay up-to-date with product knowledge and new technologies.
- Participate in team meetings and training sessions.
Qualifications:
- Proven experience in a technical support or helpdesk role.
- Strong understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
- Proficiency in troubleshooting network connectivity issues.
- Excellent problem-solving and diagnostic skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow).
- Ability to multitask and manage time effectively in a fast-paced environment.
- A patient and customer-centric approach.
- High school diploma or equivalent; Associate's or Bachelor's degree in IT or a related field is a plus.
- Familiarity with remote support tools.
This hybrid role requires some days in our Tubli, Capital, BH office and allows for remote work on other days. We are committed to providing a supportive work environment and opportunities for professional growth.
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5
Customer Support Specialist
1012 Al Ghurayfah
BHD15 Hourly
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Posted 1 day ago
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Our client is looking for a dedicated Customer Support Specialist to join their team, providing exceptional service to clients in the Budaiya, Northern, BH area. This role requires a blend of in-office and remote work, offering flexibility while ensuring strong team collaboration. You will be the first point of contact for customer inquiries, troubleshooting issues, and ensuring customer satisfaction.
Key Responsibilities:
The ideal candidate will have excellent communication and interpersonal skills, a patient and empathetic demeanor, and a strong problem-solving aptitude. Previous experience in a customer service or helpdesk role is a significant advantage. Familiarity with CRM software and standard office applications is expected. This position offers a competitive hourly wage and opportunities for professional development. While the role is primarily hybrid, occasional travel to the office for team meetings or specific projects may be required. We value individuals who are proactive, reliable, and committed to delivering outstanding customer experiences. If you are passionate about helping others and thrive in a supportive team environment, this could be the perfect opportunity for you. Join us in enhancing our customer's journey and contributing to our company's success.
Key Responsibilities:
- Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshooting and resolving technical issues and product-related problems.
- Escalating complex issues to appropriate departments when necessary.
- Providing information about products and services.
- Documenting customer interactions and resolutions in the CRM system.
- Gathering customer feedback and identifying areas for service improvement.
- Maintaining a high level of product knowledge.
- Adhering to company policies and procedures.
- Contributing to team goals and objectives.
- Assisting with training new team members on support processes.
The ideal candidate will have excellent communication and interpersonal skills, a patient and empathetic demeanor, and a strong problem-solving aptitude. Previous experience in a customer service or helpdesk role is a significant advantage. Familiarity with CRM software and standard office applications is expected. This position offers a competitive hourly wage and opportunities for professional development. While the role is primarily hybrid, occasional travel to the office for team meetings or specific projects may be required. We value individuals who are proactive, reliable, and committed to delivering outstanding customer experiences. If you are passionate about helping others and thrive in a supportive team environment, this could be the perfect opportunity for you. Join us in enhancing our customer's journey and contributing to our company's success.
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6
Technical Support Specialist
315 Arad
BHD40000 Annually
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Posted 2 days ago
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Job Description
Our client is seeking a motivated and customer-focused Technical Support Specialist to join their busy Helpdesk team. This on-site role involves providing first-line technical assistance and support to end-users. You will be responsible for responding to queries and issues via phone, email, or in-person, diagnosing hardware and software problems, and troubleshooting technical issues effectively. This includes setting up new user accounts and equipment, installing and configuring hardware and software, and performing timely resolution of technical problems. Maintaining a high degree of customer service for all support queries and escalating unresolved issues to the next level of support when required is crucial. The ideal candidate will have a strong technical aptitude, excellent problem-solving skills, and the ability to explain technical information clearly to non-technical users. You should be adept at managing multiple support tickets simultaneously and prioritizing tasks to ensure efficient resolution.
Responsibilities:
Responsibilities:
- Provide first-level technical support to end-users for hardware, software, and network issues.
- Respond to support requests via phone, email, and ticketing system in a timely manner.
- Diagnose and resolve technical hardware and software issues.
- Install, configure, and upgrade computer hardware, operating systems, and applications.
- Set up new user accounts and user workstations.
- Troubleshoot and repair common technical problems.
- Escalate complex issues to senior support staff or relevant departments.
- Document all support activities and resolutions in the ticketing system.
- Maintain IT equipment inventory and ensure proper functioning.
- Provide basic training to end-users on software and hardware usage.
- High School Diploma or equivalent; Associate's or Bachelor's degree in IT or a related field is preferred.
- Proven experience in a technical support or helpdesk role.
- Strong knowledge of Windows operating systems and common desktop applications (e.g., Microsoft Office Suite).
- Familiarity with network concepts and troubleshooting.
- Excellent communication and customer service skills.
- Ability to diagnose and resolve technical problems efficiently.
- CompTIA A+, Network+, or similar certifications are a plus.
- Ability to work effectively under pressure and manage multiple priorities.
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7
Customer Support Specialist
78901 Manama, Capital
BHD18 Hourly
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Posted 6 days ago
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Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their team in Manama, Capital, BH . This role is vital for ensuring exceptional customer experiences and resolving inquiries efficiently and effectively. The ideal candidate will be passionate about helping others, possess excellent communication skills, and have a patient and professional demeanor. You will be the primary point of contact for customers, handling inquiries via phone, email, and chat. Your responsibilities will include troubleshooting customer issues, providing information about products and services, processing orders or returns, and escalating complex problems to the appropriate departments. A key aspect of this role involves maintaining accurate customer records and documentation, ensuring that all interactions are logged and resolved in a timely manner. You will also be expected to identify trends in customer feedback and report them to management to help improve our client's offerings and service delivery. The ability to remain calm and professional under pressure, even when dealing with difficult situations, is essential. This is an excellent opportunity for an individual looking to build a career in customer service within a supportive and collaborative environment. The hybrid work model allows for a blend of in-office interaction and remote flexibility, fostering both team cohesion and individual focus. We are looking for a proactive problem-solver who can empathize with customers and strive to exceed their expectations at every touchpoint. A strong commitment to customer satisfaction and a willingness to learn are highly valued.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshoot and resolve customer issues with products and services.
- Provide accurate information about company offerings and policies.
- Process orders, returns, and exchanges efficiently.
- Escalate complex issues to the appropriate teams or supervisors.
- Maintain detailed records of customer interactions and resolutions.
- Identify and report customer feedback trends to management.
- Contribute to team efforts and achieve individual performance goals.
- Strive to provide exceptional customer service at all times.
- High school diploma or equivalent; Associate's degree preferred.
- Minimum of 2 years of experience in a customer service or support role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using CRM software and helpdesk platforms.
- Ability to multitask and manage time effectively.
- Patience, empathy, and a customer-centric attitude.
- Ability to work effectively in a hybrid work environment.
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8
Technical Support Specialist
25678 Seef, Capital
BHD60000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Technical Support Specialist to join their fully remote support team. This role is critical in providing prompt and effective technical assistance to clients, resolving hardware, software, and network issues. You will be the first point of contact for users experiencing technical difficulties, diagnosing problems, and guiding them through step-by-step solutions. The ideal candidate possesses excellent communication skills, a strong technical aptitude, and a genuine desire to help others.
Responsibilities:
Responsibilities:
- Provide first-level technical support to end-users via phone, email, and chat.
- Diagnose and resolve hardware, software, and network-related issues.
- Install, configure, and troubleshoot operating systems and application software.
- Assist users with account management, password resets, and access issues.
- Escalate complex technical problems to appropriate senior support staff or specialized teams.
- Document all support interactions, issues, and resolutions accurately in the ticketing system.
- Develop and maintain technical documentation, FAQs, and user guides.
- Proactively monitor system performance and identify potential issues.
- Provide training and guidance to users on software and hardware usage.
- Ensure customer satisfaction by providing timely and effective support.
- Stay updated on product updates, new features, and common troubleshooting techniques.
- Adhere to service level agreements (SLAs) and internal support policies.
- Contribute to the continuous improvement of support processes and knowledge base.
- Identify trends in support requests and report them to management for potential product enhancements.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
- 1-3 years of experience in technical support or a similar customer-facing IT role.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with common office productivity software (e.g., Microsoft Office Suite, Google Workspace).
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
- Experience with remote desktop tools and ticketing systems.
- Excellent troubleshooting and problem-solving skills.
- Exceptional communication, listening, and interpersonal skills.
- Customer-oriented mindset with a patient and empathetic approach.
- Ability to work independently and manage time effectively in a fully remote environment.
- Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate are a plus.
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