5083 Support Staff Positions jobs in Manama
Customer Support Specialist
Posted today
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Technical Support Specialist
Posted today
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Customer Support Specialist
Posted today
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Job Description
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and live chat.
- Diagnose and resolve customer issues related to products and services, ensuring a high level of customer satisfaction.
- Provide accurate information about company offerings, policies, and procedures.
- Troubleshoot and guide customers through technical difficulties, offering clear and concise solutions.
- Process customer orders, returns, and exchanges efficiently.
- Maintain detailed records of customer interactions and transactions in the CRM system.
- Identify and escalate priority issues to the relevant teams for prompt resolution.
- Contribute to the development of customer support documentation and FAQs.
- Participate in team meetings and training sessions to enhance product knowledge and support skills.
- Continuously seek opportunities to improve the customer experience.
- High school diploma or equivalent; associate's or bachelor's degree preferred.
- Proven customer support experience, preferably in a call center or helpdesk environment.
- Excellent communication skills, both verbal and written, with a clear and friendly tone.
- Strong active listening and problem-solving abilities.
- Patience and empathy when dealing with customer concerns.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask, prioritize, and manage time effectively.
- Comfortable working in a hybrid model, balancing remote and in-office responsibilities.
- Knowledge of the specific industry or product set is a plus.
Customer Support Specialist
Posted today
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Remote Support Specialist
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Technical Support Specialist
Posted 1 day ago
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Job Description
Responsibilities:
- Respond to customer inquiries via phone, email, and chat, providing timely and accurate technical assistance.
- Diagnose and resolve hardware, software, and network issues experienced by customers.
- Guide customers through step-by-step solutions to technical problems.
- Escalate complex issues to senior support staff or relevant departments when necessary.
- Document all customer interactions, issues, and resolutions in the support ticketing system.
- Create and update knowledge base articles and FAQs to empower customers and internal teams.
- Provide feedback to product development teams on recurring issues and potential improvements.
- Maintain a high level of customer satisfaction through professional and courteous service.
- Stay up-to-date with product knowledge and new technologies.
- Participate in team meetings and training sessions.
Qualifications:
- Proven experience in a technical support or helpdesk role.
- Strong understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
- Proficiency in troubleshooting network connectivity issues.
- Excellent problem-solving and diagnostic skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow).
- Ability to multitask and manage time effectively in a fast-paced environment.
- A patient and customer-centric approach.
- High school diploma or equivalent; Associate's or Bachelor's degree in IT or a related field is a plus.
- Familiarity with remote support tools.
This hybrid role requires some days in our Tubli, Capital, BH office and allows for remote work on other days. We are committed to providing a supportive work environment and opportunities for professional growth.
Customer Support Specialist
Posted 1 day ago
Job Viewed
Job Description
Key Responsibilities:
- Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshooting and resolving technical issues and product-related problems.
- Escalating complex issues to appropriate departments when necessary.
- Providing information about products and services.
- Documenting customer interactions and resolutions in the CRM system.
- Gathering customer feedback and identifying areas for service improvement.
- Maintaining a high level of product knowledge.
- Adhering to company policies and procedures.
- Contributing to team goals and objectives.
- Assisting with training new team members on support processes.
The ideal candidate will have excellent communication and interpersonal skills, a patient and empathetic demeanor, and a strong problem-solving aptitude. Previous experience in a customer service or helpdesk role is a significant advantage. Familiarity with CRM software and standard office applications is expected. This position offers a competitive hourly wage and opportunities for professional development. While the role is primarily hybrid, occasional travel to the office for team meetings or specific projects may be required. We value individuals who are proactive, reliable, and committed to delivering outstanding customer experiences. If you are passionate about helping others and thrive in a supportive team environment, this could be the perfect opportunity for you. Join us in enhancing our customer's journey and contributing to our company's success.
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Technical Support Specialist
Posted 2 days ago
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Job Description
Responsibilities:
- Provide first-level technical support to end-users for hardware, software, and network issues.
- Respond to support requests via phone, email, and ticketing system in a timely manner.
- Diagnose and resolve technical hardware and software issues.
- Install, configure, and upgrade computer hardware, operating systems, and applications.
- Set up new user accounts and user workstations.
- Troubleshoot and repair common technical problems.
- Escalate complex issues to senior support staff or relevant departments.
- Document all support activities and resolutions in the ticketing system.
- Maintain IT equipment inventory and ensure proper functioning.
- Provide basic training to end-users on software and hardware usage.
- High School Diploma or equivalent; Associate's or Bachelor's degree in IT or a related field is preferred.
- Proven experience in a technical support or helpdesk role.
- Strong knowledge of Windows operating systems and common desktop applications (e.g., Microsoft Office Suite).
- Familiarity with network concepts and troubleshooting.
- Excellent communication and customer service skills.
- Ability to diagnose and resolve technical problems efficiently.
- CompTIA A+, Network+, or similar certifications are a plus.
- Ability to work effectively under pressure and manage multiple priorities.
Customer Support Specialist
Posted 6 days ago
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Job Description
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshoot and resolve customer issues with products and services.
- Provide accurate information about company offerings and policies.
- Process orders, returns, and exchanges efficiently.
- Escalate complex issues to the appropriate teams or supervisors.
- Maintain detailed records of customer interactions and resolutions.
- Identify and report customer feedback trends to management.
- Contribute to team efforts and achieve individual performance goals.
- Strive to provide exceptional customer service at all times.
- High school diploma or equivalent; Associate's degree preferred.
- Minimum of 2 years of experience in a customer service or support role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using CRM software and helpdesk platforms.
- Ability to multitask and manage time effectively.
- Patience, empathy, and a customer-centric attitude.
- Ability to work effectively in a hybrid work environment.
Technical Support Specialist
Posted 6 days ago
Job Viewed
Job Description
Responsibilities:
- Provide first-level technical support to end-users via phone, email, and chat.
- Diagnose and resolve hardware, software, and network-related issues.
- Install, configure, and troubleshoot operating systems and application software.
- Assist users with account management, password resets, and access issues.
- Escalate complex technical problems to appropriate senior support staff or specialized teams.
- Document all support interactions, issues, and resolutions accurately in the ticketing system.
- Develop and maintain technical documentation, FAQs, and user guides.
- Proactively monitor system performance and identify potential issues.
- Provide training and guidance to users on software and hardware usage.
- Ensure customer satisfaction by providing timely and effective support.
- Stay updated on product updates, new features, and common troubleshooting techniques.
- Adhere to service level agreements (SLAs) and internal support policies.
- Contribute to the continuous improvement of support processes and knowledge base.
- Identify trends in support requests and report them to management for potential product enhancements.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
- 1-3 years of experience in technical support or a similar customer-facing IT role.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with common office productivity software (e.g., Microsoft Office Suite, Google Workspace).
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
- Experience with remote desktop tools and ticketing systems.
- Excellent troubleshooting and problem-solving skills.
- Exceptional communication, listening, and interpersonal skills.
- Customer-oriented mindset with a patient and empathetic approach.
- Ability to work independently and manage time effectively in a fully remote environment.
- Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate are a plus.