39 Support Staff jobs in Hidd

Rowan Energy Norway is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed to delivering sustainable solutions in the energy industry.

At Rowan Energy Norway, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship.

Our company name, Rowan Energy Norway, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners.

We are seeking a dedicated Customer Support Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling customer inquiries, and assisting with debt collection from delinquent clients and managing accounts receivable. This role plays a crucial part in maintaining positive customer relationships and ensuring timely payment collection.

Key Responsibilities

• Respond to customer inquiries and resolve issues promptly and professionally
• Assist with debt collection efforts from delinquent clients
• Manage accounts receivable, including invoicing, follow-ups, and payment processing
• Collaborate with the finance team to ensure timely collection of payments
• Maintain accurate and detailed records of customer interactions and payment transactions
• Provide feedback on customer service and collection processes for continuous improvement
• Adhere to company policies, procedures, and regulatory requirements
  
  

• Previous experience in customer service and/or collections preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficiency in using CRM software and other relevant tools
• Ability to work effectively both independently and as part of a team
• Knowledge of accounts receivable management and debt collection practices is a plus
  
  

• Previous experience in customer service and/or collections preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficiency in using CRM software and other relevant tools
• Ability to work effectively both independently and as part of a team
• Knowledge of accounts receivable management and debt collection practices is a plus
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Non-profit Organizations

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Bachelor of Technology/Engineering, Bachelor of Business Administration(Management)

Nationality

Any

Vacancy

1 Vacancy

Job Description

The Customer Implementation and Support Specialistleads the onboarding, technical integration, and ongoing support of clients using INFINIOS cards and payments solutions. This role also manages the Customer Service and Operations Executive team, ensuring seamless service delivery, operational excellence, and continuous improvement. The ideal candidate brings strong expertise in Mastercard and Visa networks, host-to-host (H2H) payment rails, and a proven ability to manage complex client implementations and support operations.

Client Implementation & Onboarding

• Drive end-to-end delivery of card and payment solution implementations, ensuring alignment with client requirements and project timelines.
• Coordinate with internal and external technical teams to configure, test, and deploy solutions.
• Manage multiple projects simultaneously, proactively addressing risks and ensuring successful go-lives.

Customer Support & Incident Management

• Oversee the Customer Service and Operations Executive team to ensure timely and effective resolution of client issues.
• Ensure SLA compliance and escalate unresolved matters to appropriate internal teams.
• Deliver technical guidance and training to clients and internal stakeholders.

Team Leadership & Operational Oversight

• Lead, mentor, and develop team members to maintain high performance and engagement.
• Establish and monitor KPIs to ensure service quality and operational efficiency.
• Promote a culture of accountability, collaboration, and continuous improvement.

Process Optimization & Reporting

• Enhance onboarding and support workflows to improve client satisfaction and operational scalability.
• Maintain accurate documentation for implementations, support cases, and procedures.
• Analyze performance data and generate actionable reports for leadership.

Desired Candidate Profile

• Bachelor’s degree in information technology, Business, or a related field.
• 3+ years in client implementation, technical support, or operations within the cards and payments industry.
• Hands-on experience with H2H payment rails, local switches.
• Strong knowledge of card issuing, acquiring, payment gateways, and transaction processing
• Skilled in managing cross-functional projects and stakeholder communication
• Proficient in project and support tools such as Jira

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Job Requirements:

Hardware Support: Supporting 200 users PCs, printers, Network Multifunction printers & Multifunction Plotters. Doing regular maintenance and service for the multifunction printers & plotters.
Software Support: Installation and configuration of Windows, Office 365 and other in-house applications. Installation, customization and technical support for the software like MicroStation, ZWCAD, ArcGIS, Adobe products, PTV, Mike21 products etc.
Network Support: Configuring the User’s PCs and network devices in the organization’s network environment. Maintain the network Switches and Data backup devices. Maintaining the security systems and configuring & updating the Data servers. Maintain and update the User data in Biometrics system and preparation of monthly reports. Maintain and configure the CCTV Security system and door access control system, Wifi Network.
Administrative Support: Active participation in all ongoing and upcoming IT projects for our organization. Providing technical support, documents & reports and feedback for the IT projects. Coordination with the clients and suppliers for the organization IT section requirements.

Perform other duties and related tasks as may be required from time to time.

Skillsets with experience:

1. 10+ years, experience in the field
2. Bachelor’s degree in Computer Science, Information Technology, or any related field from an accredited institution
3. Windows Servers 2019
4. Exchange online
5. SharePoint Online
6. Active directory 2019
7. Azure Active directory
8. Altero Backup
9. Antivirus
10. Cloud Telephony System
11. Cisco Switches, Routers & Firewalls
12. AWS Cloud solutions
13. Office 365
14. Group policy management & Hyper-V
15. Windows 10 & 11
16. End user support
17. Productivity Software (Adobe Creative Cloud Apps, ArcGIS, ZWCAD)
18. Projects Software (PTV, MIKE21, Bentley Microstation)

Candidate should have sufficient expertise and experience in:

1. AWS environment
2. Designing complex solutions and architectures
3. Integration between systems

Interested candidates may send in their CVs to

• Provide Tier 2 support for WAN, LAN, and RF systems, ensuring seamless operations.
• Operate and maintain SATCOM systems, including modems, redundancy switches, HPAs, LNAs, LNBs, ACUs, SSPAs, antennas, HVAC units, UPS, and generators (if applicable).
• Conduct advanced troubleshooting beyond Built-In-Test (BIT) capabilities using Test Measurement and Diagnostic Equipment (TMDE).
• Manage telecommunications installation supplies and maintain daily inventory tracking.
• Operate and support satellite radios, FDMA, TDMA modems, and iDirect or Linkway modems and hubs.
• Collaborate with engineering teams to develop best practices for network configurations, monitoring, patch management, and security enforcement.
  
  

• Bachelor’s with 4+ years of experience. Additional experience, trainings, or certifications may be considered in lieu of a degree.
• Active Secret clearance.
• Experience providing Tier 2 network support for WAN, LAN, and RF systems.
• Proven ability to diagnose and resolve network issues, ensuring adherence to Service Level Agreements (SLAs).
• Hands-on experience with SATCOM system operations and maintenance.
• Proficiency in Test Measurement and Diagnostic Equipment (TMDE) usage.
• Strong background in network security, patch management, and system monitoring.
• Experience in inventory management for telecommunications installation supplies.
• Current U.S. passport with the ability to live and work in an austere environment.
  
  

• 2+ years of experience working in a military or defense operations environment.
  
  

Join to apply for the SATCOM Engineering Support role at Leidos

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Join to apply for the SATCOM Engineering Support role at Leidos

This range is provided by Leidos. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$72,150.00/yr - $30,425.00/yr

Description

Leidos is seeking a skilled SATCOM Engineering Support Specialist to support our MARCENT program in Bahrain . This role provides Tier 2 network support for a complex enterprise-wide WAN/LAN network and Radio Frequency (RF) systems . The ideal candidate will have experience in SATCOM operations, network troubleshooting, and telecommunications inventory management , ensuring optimal performance and issue resolution.

Key Responsibilities

• Provide Tier 2 support for WAN, LAN, and RF systems, ensuring seamless operations.
• Operate and maintain SATCOM systems, including modems, redundancy switches, HPAs, LNAs, LNBs, ACUs, SSPAs, antennas, HVAC units, UPS, and generators (if applicable).
• Conduct advanced troubleshooting beyond Built-In-Test (BIT) capabilities using Test Measurement and Diagnostic Equipment (TMDE).
• Manage telecommunications installation supplies and maintain daily inventory tracking.
• Operate and support satellite radios, FDMA, TDMA modems, and iDirect or Linkway modems and hubs.
• Collaborate with engineering teams to develop best practices for network configurations, monitoring, patch management, and security enforcement.
  
  

• Bachelor’s with 4+ years of experience. Additional experience, trainings, or certifications may be considered in lieu of a degree.
• Active Secret clearance.
• Experience providing Tier 2 network support for WAN, LAN, and RF systems.
• Proven ability to diagnose and resolve network issues, ensuring adherence to Service Level Agreements (SLAs).
• Hands-on experience with SATCOM system operations and maintenance.
• Proficiency in Test Measurement and Diagnostic Equipment (TMDE) usage.
• Strong background in network security, patch management, and system monitoring.
• Experience in inventory management for telecommunications installation supplies.
• Current U.S. passport with the ability to live and work in an austere environment.
  
  

• 2+ years of experience working in a military or defense operations environment.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

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Introduction

As a Tier 2 Tech Support Engineer, you will support Avaya PABX Systems and assist Tier 1 Tech Support Engineers for PABX. You should possess good technical knowledge and be available to support clients' Telecom Systems round the clock whenever required.

Main Tasks:

• Changing extension usernames
• Extension transfers
• Converting phones to digital and analog (and vice versa)
• Performing basic troubleshooting on telephone faults
• Having a basic understanding of PABX systems
• Being on call to provide support for any critical telephone issues
• Preferably being familiar with Avaya PABX systems
• Telephone cabling tracing and crimping

Experience:
Minimum three (3) or more years of hands-on experience in the same field.

Mandatory Requirements:
Car with valid driver license

Interested candidates can send their CVs to .

What do you want to search? Keyword Apprenticeship Type Location

Business Support Apprentice , Apply From: 04/06/2025 Learning Provider Delivered by ESSEX COUNTY COUNCILEmployer Essex County CouncilVacancy Description

You will assist with the delivery of routine administrative tasks dealing with the day-to-day work including (but not limited to):

• Inputting data from source documents into the relevant recording system, checking the accuracy, verifying and correcting data
• Responding to emails
• Telephone calls
• Front-facing customer service
• Maintain your own diary and work pattern management
• Photocopying/ scanning
• Sending letters and dealing with incoming post
• Attend meetings with team colleagues and Managers, either in person or by video
• Working from home or in an office space
• Work alongside other administrative assistants and apprentices who will train you and support you through the day-to-day work
• Follow ECC policies and procedures for task completion and our expected standards of behaviours

Training schedule has yet to be agreed. Details will be made available at a later date.

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsPresentation skillsAdministrative skillsNumber skillsAnalytical skillsLogicalTeam workingCreativeInitiativeNon judgementalPatience