3139 Support Staff jobs in Manama

Rowan Energy Norway is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed to delivering sustainable solutions in the energy industry.

At Rowan Energy Norway, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship.

Our company name, Rowan Energy Norway, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners.

We are seeking a dedicated Customer Support Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling customer inquiries, and assisting with debt collection from delinquent clients and managing accounts receivable. This role plays a crucial part in maintaining positive customer relationships and ensuring timely payment collection.

Key Responsibilities

• Respond to customer inquiries and resolve issues promptly and professionally
• Assist with debt collection efforts from delinquent clients
• Manage accounts receivable, including invoicing, follow-ups, and payment processing
• Collaborate with the finance team to ensure timely collection of payments
• Maintain accurate and detailed records of customer interactions and payment transactions
• Provide feedback on customer service and collection processes for continuous improvement
• Adhere to company policies, procedures, and regulatory requirements
  
  

• Previous experience in customer service and/or collections preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficiency in using CRM software and other relevant tools
• Ability to work effectively both independently and as part of a team
• Knowledge of accounts receivable management and debt collection practices is a plus
  
  

• Previous experience in customer service and/or collections preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficiency in using CRM software and other relevant tools
• Ability to work effectively both independently and as part of a team
• Knowledge of accounts receivable management and debt collection practices is a plus
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Non-profit Organizations

Referrals increase your chances of interviewing at Jobs for Humanity by 2x

Al Khobar, Eastern, Saudi Arabia 16 hours ago

Al Khobar, Eastern, Saudi Arabia 1 day ago

Al Khobar, Eastern, Saudi Arabia 1 day ago

Al Khobar, Eastern, Saudi Arabia 1 day ago

Al Khobar, Eastern, Saudi Arabia 1 day ago

Al Khobar, Eastern, Saudi Arabia 16 hours ago

Al Khobar, Eastern, Saudi Arabia 9 hours ago

Al Khobar, Eastern, Saudi Arabia 13 hours ago

Manama, Capital Governorate, Bahrain 2 weeks ago

Al Khobar, Eastern, Saudi Arabia 10 hours ago

Al Khobar, Eastern, Saudi Arabia 1 day ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Troubleshoot and resolve customer issues related to orders, products, services, and account information.
• Provide product information and guidance to customers, helping them make informed purchasing decisions.
• Process returns, exchanges, and refunds according to company policy.
• Escalate complex issues to relevant departments or supervisors when necessary.
• Document all customer interactions and resolutions accurately in the CRM system.
• Identify customer needs and provide feedback to improve products and services.
• Adhere to service level agreements (SLAs) and key performance indicators (KPIs).
• Maintain a thorough understanding of company products, services, and policies.
• Contribute to building customer loyalty and enhancing customer satisfaction.
• Assist with customer outreach initiatives as needed.
• Participate in training sessions to stay updated on product knowledge and support procedures.
• Handle customer complaints with empathy and professionalism, aiming for satisfactory resolution.

• High school diploma or equivalent required; Associate's or Bachelor's degree is a plus.
• Minimum of 2 years of experience in a customer service or customer support role.
• Excellent verbal and written communication skills in both Arabic and English.
• Strong active listening and problem-solving abilities.
• Proficiency in using customer relationship management (CRM) software.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Patience, empathy, and a genuine desire to help customers.
• Familiarity with e-commerce platforms and online sales processes is an advantage.
• Ability to work collaboratively within a team.
• Positive attitude and strong work ethic.
• Flexibility to work various shifts, including evenings and weekends, as required.

• Lead and manage a team of customer support representatives.
• Train, coach, and mentor support staff.
• Develop and implement customer support policies and procedures.
• Handle and resolve escalated customer complaints and issues.
• Monitor customer support performance metrics and KPIs.
• Analyze customer feedback to identify areas for improvement.
• Ensure efficient and timely resolution of customer inquiries across multiple channels.
• Collaborate with other departments (e.g., Sales, Product) to address customer needs.
• Maintain a high level of customer satisfaction.
• Stay updated with customer service trends and technologies.

• Bachelor's degree in Business Administration or a related field.
• Minimum of 4 years of experience in customer service, with at least 2 years in a leadership role.
• Proven experience in managing customer support teams.
• Strong understanding of customer service principles and best practices.
• Excellent communication, interpersonal, and conflict resolution skills.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to work effectively in a hybrid environment.
• Strong analytical and problem-solving skills.
• Customer-centric mindset and a passion for service excellence.

• Lead, train, and mentor a team of customer support representatives.
• Oversee daily customer support operations, ensuring efficient and timely resolution of customer issues.
• Handle and resolve escalated customer complaints and complex inquiries.
• Develop and implement customer service policies and procedures to enhance customer satisfaction.
• Monitor customer support performance metrics and identify areas for improvement.
• Provide regular feedback and coaching to support agents.
• Collaborate with other departments to resolve customer issues and improve the overall customer experience.
• Analyze customer feedback and support trends to provide insights to management.
• Ensure adherence to service level agreements (SLAs) and quality standards.
• Manage staffing schedules and workload distribution within the support team.
• Contribute to the development and improvement of support knowledge base and documentation.
• Stay updated on product knowledge and industry best practices in customer service.
• Foster a positive and supportive team environment.

• Proven experience in a customer service role, with at least 2 years in a leadership or supervisory capacity.
• Excellent leadership, coaching, and team management skills.
• Strong understanding of customer service principles and best practices.
• Exceptional communication, interpersonal, and problem-solving skills.
• Proficiency in using customer relationship management (CRM) software and helpdesk ticketing systems.
• Ability to handle high-pressure situations and resolve conflicts effectively.
• Strong organizational and time management skills.
• Detail-oriented with a focus on customer satisfaction.
• Bachelor's degree in Business Administration, Communications, or a related field is preferred.
• Experience in a specific industry relevant to the client's business is a plus.

• Respond to customer inquiries and resolve issues via phone, email, and chat.
• Provide accurate information about products, services, and company policies.
• Troubleshoot and resolve customer complaints and technical issues effectively.
• Process orders, returns, and exchanges efficiently.
• Document all customer interactions and resolutions in the CRM system.
• Escalate complex issues to senior support staff or relevant departments.
• Identify trends in customer inquiries and provide feedback for service improvement.
• Educate customers on product features and benefits.
• Maintain a high level of customer satisfaction.
• Collaborate with team members to share best practices and improve support processes.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• 2+ years of experience in customer service or a related role.
• Excellent communication, interpersonal, and active listening skills.
• Strong problem-solving and de-escalation abilities.
• Proficiency in using customer support software (e.g., Zendesk, Salesforce Service Cloud).
• Ability to multitask and manage time effectively in a fast-paced environment.
• Patience, empathy, and a customer-centric attitude.
• Basic technical aptitude for troubleshooting.
• Ability to work independently and as part of a hybrid team.
• Familiarity with e-commerce platforms is a plus.

• Lead and mentor a team of customer support representatives, providing guidance, training, and performance feedback.
• Manage inbound customer inquiries via phone, email, and chat, resolving issues efficiently and professionally.
• Develop and implement customer support policies and procedures to enhance service quality.
• Monitor customer feedback and service metrics, identifying areas for improvement and implementing corrective actions.
• Collaborate with other departments to address complex customer issues and ensure a seamless customer experience.
• Maintain accurate customer records and documentation in the CRM system.
• Handle escalated customer complaints and ensure satisfactory resolution.
• Contribute to the development of self-service support resources, such as FAQs and knowledge base articles.
• Stay up-to-date with product knowledge and company updates to provide accurate information to customers.
• Participate in team meetings and contribute to a positive and collaborative work environment.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Proven experience in a customer service or support role, with at least 2 years in a leadership or supervisory capacity.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in CRM software and helpdesk ticketing systems.
• Ability to remain calm and professional under pressure.
• Strong organizational and time management skills.
• Experience in a hybrid work environment is a plus.
• Knowledge of the local market and customer expectations in **Tubli, Capital, BH** is advantageous.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Troubleshoot and resolve customer issues efficiently, providing clear and concise solutions.
• Educate customers on product features and functionalities.
• Document customer interactions and resolutions accurately in the CRM system.
• Escalate unresolved issues to the appropriate technical teams or supervisors.
• Identify trends in customer issues and provide feedback to product development teams.
• Follow communication protocols and company policies.
• Contribute to the creation of help center articles and FAQs.
• Gather customer feedback to identify areas for service improvement.
• Build rapport with customers and foster positive relationships.
• Meet or exceed key performance indicators (KPIs) for customer satisfaction and response times.
• Assist with order processing and account management inquiries.
• Handle customer complaints with empathy and a focus on resolution.
• Stay updated on product knowledge and company updates.
• Participate in team meetings and training sessions.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Previous experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to remain calm and patient under pressure.
• Strong organizational and time management skills.
• Familiarity with common software and technology.
• Team-oriented with the ability to work independently.
• A genuine desire to help customers.
• Adaptability to changing work environments and customer needs.
• Understanding of customer service best practices.

• Respond to customer inquiries and resolve issues via phone, email, and chat.
• Troubleshoot and diagnose customer problems efficiently.
• Document customer interactions and resolutions accurately in the CRM system.
• Escalate unresolved issues to senior support staff or other departments.
• Provide product and service information to customers.
• Identify opportunities to improve customer experience and service delivery.
• Maintain a high level of customer satisfaction through effective communication and problem-solving.
• Assist in training new team members on support procedures.
• Participate in team meetings and contribute to process improvements.

• High school diploma or equivalent; college degree preferred.
• Proven experience in a customer service or helpdesk role.
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical abilities.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively.
• Patience, empathy, and a customer-centric attitude.
• Familiarity with IT support concepts is a plus.

• Responding to customer inquiries via phone, email, and chat in a professional and timely manner.
• Troubleshooting and resolving customer issues and complaints effectively.
• Providing accurate information about products, services, and policies.
• Processing orders, returns, and exchanges as needed.
• Escalating complex issues to the appropriate departments when necessary.
• Documenting customer interactions and resolutions accurately in the CRM system.
• Identifying opportunities to improve customer service processes and customer satisfaction.
• Building and maintaining strong customer relationships.
• Adhering to company guidelines and service level agreements.
• Gathering customer feedback to help shape future product and service development.