14 Team Leader jobs in Manama

Overview

We are looking for an Automotive Team Leader for our Vehicle Service Center. You will be responsible for supervising a team of technicians and service staff within the service center. This role ensures smooth daily operations, adherence to quality standards, and delivery of exceptional customer service. The Team Leader will act as a bridge between management and frontline employees, fostering a culture of safety, efficiency, and continuous improvement.

Team Leadership & Supervision

• Lead, coach, and motivate technicians and service staff to achieve operational excellence.
• Assign daily tasks and monitor productivity, ensuring timely completion of work orders.
• Conduct regular team meetings to align staff with company objectives and performance targets.

Operations & Quality Control

• Ensure all automotive repairs and maintenance work meet company standards.
• Monitor workflow to minimize delays and optimize resource allocation.
• Implement health and safety standards in line with Bahrain Labour Law and company policies.

Customer Service

• Support front-line service advisors in resolving complex customer concerns.
• Maintain a customer-first mindset to achieve high levels of satisfaction and repeat business.

Training & Development

• Identify skills gaps and provide training/coaching to team members.

Performance & Reporting

• Monitor KPIs including job turnaround time, quality of service, and customer feedback.
• Prepare periodic performance and operational reports for management review.

Education :

• Diploma or Degree in Automotive Technology, Mechanical Engineering, or related field.

Experience :

• Minimum 5 years in the automotive industry, with at least 2 years in a supervisory role.
• Strong knowledge of vehicle maintenance, repair processes, and workshop operations.

Skills :

• Leadership and people management.
• Strong diagnostic and problem-solving abilities.
• Excellent communication in English (Arabic is an advantage).
• Proficiency in MS Office and familiarity with automotive diagnostic tools.

Competencies :

• Customer-focused mindset.
• Ability to work under pressure and manage multiple priorities.
• Commitment to safety and compliance.
• Strong organizational and decision-making skills.

• Leading and motivating a remote production team to achieve daily production targets.
• Monitoring production line performance, identifying bottlenecks, and implementing solutions for improvement.
• Ensuring all production activities comply with quality standards, safety regulations, and company policies.
• Training and onboarding new production associates, providing ongoing coaching and development.
• Conducting regular performance reviews and providing constructive feedback to team members.
• Managing the flow of materials and components to the production line, ensuring availability.
• Troubleshooting operational issues and implementing corrective actions promptly.
• Maintaining accurate production records and reporting on key performance indicators (KPIs).
• Collaborating with engineering and maintenance teams to ensure equipment uptime and efficiency.
• Implementing lean manufacturing principles and driving continuous improvement initiatives.
• Fostering a positive and safe remote working culture among the production team.
• Ensuring adherence to all documentation and reporting requirements.
• Communicating effectively with management and other departments regarding production status.
• Initiating and participating in quality improvement programs.
• Ensuring efficient use of resources and minimizing waste.

• Recruit, train, onboard, and manage a remote team of Sales Development Representatives (SDRs).
• Develop and implement effective outbound sales strategies and processes to generate qualified leads.
• Set clear performance metrics and targets for the SDR team, and monitor progress regularly.
• Provide ongoing coaching, feedback, and motivation to SDRs to foster their professional development and success.
• Collaborate with the Sales and Marketing teams to align on target markets, messaging, and lead qualification criteria.
• Utilize CRM and sales engagement tools to track activities, manage pipelines, and analyze performance.
• Identify and leverage new strategies and technologies to enhance outreach and engagement.
• Develop and maintain a strong understanding of our products/services and target market.
• Foster a positive and high-performance culture within the remote sales development team.
• Contribute to overall sales strategy and pipeline forecasting.

• Bachelor's degree in Business, Marketing, or a related field.
• 5+ years of experience in sales development, with at least 2 years in a leadership or management role.
• Proven experience building and managing successful remote sales teams.
• Demonstrated success in achieving and exceeding sales development targets.
• Expertise in sales methodologies, CRM (e.g., Salesforce), and sales engagement platforms (e.g., Outreach, Salesloft).
• Excellent leadership, coaching, and communication skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and drive results in a remote environment.
• Proactive approach to identifying opportunities and overcoming challenges.

• Supervise and mentor a team of support staff.
• Ensure the provision of high-quality residential care.
• Develop and monitor individual support plans.
• Manage daily operational tasks and scheduling.
• Facilitate resident engagement and social activities.
• Maintain accurate records and documentation.
• Uphold health, safety, and regulatory standards.
• Liaise with families and external agencies.
• Respond effectively to resident needs and emergencies.
• Contribute to service improvement initiatives.

• Experience in a supervisory role within a care setting.
• Knowledge of care standards and best practices.
• Strong leadership and communication skills.
• Ability to develop and implement care strategies.
• Empathy and understanding of diverse resident needs.
• Relevant certifications in healthcare or social care are an advantage.

Overview

Bank ABC seeks to recruit a Customer Services & Implementation Management Team Leader in the Group Transaction Banking Department based in our Head Office, in Bahrain.

The Customer Services & Implementation Management Team Leader will be responsible for leading and creating the client implementation team for Cash Management, Trade Finance, and Supply Chain Finance products.

The purpose of this role is to ensure successful implementation of these products for our clients by defining and implementing workflows, service level agreements (SLAs), training programs and Customer Service Support scripts and procedures.

The role will work closely with the product management, sales teams and other departments to ensure smooth implementation process and on-going customer service support, meeting client's requirements and tailoring the implementation process accordingly.

The individual in this role will be responsible for creating and managing a team to support the implementation and Customer Service Support efforts and will be working closely with multiple countries, defining standards and being in charge of defining and executing the migration plan from legacy platforms.

The job purpose is to provide a high-quality service to clients, ensuring that they are satisfied with the implementation and customer service support and that the products are fully integrated and operational. The individual will do sales calls jointly with the sales team, maintain an implementation pipeline / service calls report, track and continuously monitor, measure, and improve the implementation process & customer support to ensure client satisfaction, and will be responsible for creating and maintaining a positive and productive work environment.

A key requirement for this role is the understanding, logging, and maintenance of the Customer Journeys – documenting the touchpoints, inputs, and outputs as well as risks and KPIS. The role will be responsible for working closely with multiple stakeholders, managing priorities, and adapting to changing requirements, to ensure that the implementation and customer service support is done on time, within budget, and to the satisfaction of all stakeholders.

Reporting to the GTB Head of Delivery – Digital Transformation PMO, the job holder will:

• Lead the Customer Services & Implementation Management team (Client implementation managers and Customer Service Support Agents) for Cash Management, Trade Finance, and Supply Chain Finance products.
• Define and implement workflows, SLAs, and training for these products.
• Work closely with the product management and sales teams to ensure successful implementation and customer service support for our transactional banking clients.
• Ensure that all necessary supporting tools such as CRM, chatbots, on-demand training, and content management tools are integrated effectively in the team.
• Right size the team by forecasting and hiring the necessary resources for both the client implementation and customer service teams according to the business workload.
• Collaborate with other departments and teams to ensure smooth implementation process.
• Understand client's requirements and tailor the implementation process accordingly.
• Continuously monitor, measure, and improve the implementation process to ensure client satisfaction.
• Work closely with multiple countries, defining standards and overseeing defining and executing the migration plan from legacy platform

• Minimum of 10 years of experience in transaction banking, specifically in Cash Management, Trade Finance, and Supply Chain Finance
• Bachelor's degree in Business Administration, Finance, or related field. PMI Certification a plus
• Strong leadership skills
• Excellent project management and organizational skills
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing requirements
• Strong analytical and problem-solving abilities
• Excellent time management and prioritization skills
• Strong attention to detail and accuracy
• Proven ability to manage teams and delegate tasks effectively
• Strong customer service focus
• Proven ability to work well under pressure and meet tight deadlines
• Positive attitude, proactive and results-oriented
• Strong work ethic and ability to work independently
• Ability to think strategically and make sound business decisions
• Strong understanding of digital transformation and the integration of supporting tools such as CRM, chatbots, on-demand training, and content management tools.
• Arabic and/or French speaker a plus