861 Technical Roles jobs in Zallaq
Senior Technical Recruiter - Specialized Roles
774 Zallaq, Southern
BHD70 Hourly
WhatJobs
Posted 20 days ago
Job Viewed
Job Description
Our client, a premier recruitment consultancy, is seeking a highly skilled and motivated Senior Technical Recruiter to join their dynamic team. This role focuses on sourcing, screening, and placing top-tier technical talent for a diverse portfolio of clients across various industries, including technology, engineering, and finance. You will leverage your extensive network, advanced sourcing techniques, and deep understanding of the tech landscape to identify and attract exceptional candidates for hard-to-fill roles. The ideal candidate possesses a proven track record in technical recruiting, excellent communication and negotiation skills, and a passion for connecting great people with great opportunities. This is an on-site role that requires active engagement with both clients and candidates.
Responsibilities:
Responsibilities:
- Partner with hiring managers to understand their technical staffing needs and develop effective recruitment strategies.
- Source qualified candidates through various channels, including online job boards, social media, professional networks, and direct outreach.
- Screen resumes and conduct initial interviews to assess candidates' qualifications, experience, and cultural fit.
- Build and maintain a robust pipeline of passive and active candidates for critical roles.
- Manage the full recruitment lifecycle, from initial contact to offer negotiation and onboarding support.
- Develop and nurture strong relationships with candidates, providing a positive candidate experience.
- Collaborate with clients to understand their company culture, values, and specific job requirements.
- Conduct market research to stay informed about industry trends, salary benchmarks, and talent availability.
- Prepare detailed candidate profiles and present qualified candidates to clients.
- Negotiate offers of employment and facilitate the closing process.
- Utilize applicant tracking systems (ATS) to manage candidate data and recruitment processes.
- Contribute to the continuous improvement of recruitment processes and best practices.
- Attend industry events and networking opportunities to expand professional reach.
- Provide market intelligence and recruitment insights to clients.
- Mentor junior recruiters and share best practices.
- Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent practical experience.
- Minimum of 5-7 years of progressive experience in technical recruiting, preferably within a recruitment consultancy or agency setting.
- Proven ability to source and recruit for a wide range of technical roles, including software engineering, data science, cybersecurity, and IT infrastructure.
- Extensive experience with various sourcing tools and techniques (e.g., LinkedIn Recruiter, Boolean search).
- Strong understanding of the technology landscape and common technical skill sets.
- Excellent interviewing, communication, and negotiation skills.
- Proficiency with Applicant Tracking Systems (ATS).
- Ability to build rapport and trust with candidates and clients.
- Strong organizational skills and attention to detail.
- Ability to manage multiple requisitions simultaneously and meet aggressive deadlines.
- Proactive and results-oriented with a strong work ethic.
- Experience in client relationship management is highly desirable.
- Knowledge of employment laws and best practices in recruitment.
This advertiser has chosen not to accept applicants from your region.
0
Technical Support Specialist
888 Zallaq, Southern
BHD45000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a customer-focused and technically adept Technical Support Specialist to join their growing support team. This role is primarily remote, providing essential assistance to users encountering technical issues. You will be the first point of contact for resolving hardware, software, and network problems, ensuring a high level of customer satisfaction.
Responsibilities:
Responsibilities:
- Provide first-level technical support to end-users via phone, email, and chat.
- Diagnose and resolve hardware, software, and network issues efficiently.
- Guide users through step-by-step solutions to technical problems.
- Escalate complex issues to appropriate senior support staff or IT teams when necessary.
- Document all support interactions, issues, and resolutions accurately in the ticketing system.
- Maintain a knowledge base of common issues and their solutions.
- Assist with user account management and access requests.
- Provide support for various operating systems and standard office applications.
- Identify trends in support requests and provide feedback to improve products and services.
- Ensure customer satisfaction by delivering timely and effective technical assistance.
- Participate in team meetings and training sessions to enhance product knowledge and support skills.
- Contribute to a positive and collaborative remote team environment.
- Proven experience in a technical support or helpdesk role.
- Strong understanding of computer hardware, software, and networking fundamentals.
- Proficiency with operating systems (Windows, macOS) and common applications (e.g., Microsoft Office Suite).
- Excellent troubleshooting and problem-solving skills.
- Exceptional customer service and communication skills, with the ability to explain technical concepts clearly.
- Familiarity with ticketing systems (e.g., Zendesk, ServiceNow) is a plus.
- Ability to work independently and manage time effectively in a remote setting.
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
- A patient and empathetic approach to assisting users.
- Certifications such as CompTIA A+ are advantageous.
This advertiser has chosen not to accept applicants from your region.
1
Technical Support Specialist
415 Al Malikiyah, Northern
BHD45000 Annually
WhatJobs
Posted 14 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and knowledgeable Technical Support Specialist to provide exceptional assistance to their diverse customer base. This is a fully remote position, allowing you to leverage your problem-solving skills from the comfort of your home. You will be the primary point of contact for customers experiencing technical difficulties with our products and services. Key responsibilities include troubleshooting hardware and software issues, guiding users through step-by-step solutions, responding to support tickets via email and chat, and escalating complex problems to senior support teams when necessary.
The ideal candidate will possess strong technical aptitude and a genuine passion for helping others. You should have a solid understanding of common operating systems (Windows, macOS), network concepts, and basic IT troubleshooting. Excellent communication and active listening skills are essential for understanding customer issues and providing clear, concise solutions. Patience, empathy, and a customer-centric attitude are paramount. Prior experience in a technical support or customer service role is highly desirable. Familiarity with ticketing systems (e.g., Zendesk, Jira Service Desk) and remote support tools is a significant advantage. A diploma or degree in Information Technology, Computer Science, or a related field is preferred, though equivalent practical experience will be considered. You must be organized, able to manage your time effectively, and comfortable working independently in a remote environment. This role offers the opportunity to expand your technical knowledge and contribute to customer satisfaction in a vital support function.
The ideal candidate will possess strong technical aptitude and a genuine passion for helping others. You should have a solid understanding of common operating systems (Windows, macOS), network concepts, and basic IT troubleshooting. Excellent communication and active listening skills are essential for understanding customer issues and providing clear, concise solutions. Patience, empathy, and a customer-centric attitude are paramount. Prior experience in a technical support or customer service role is highly desirable. Familiarity with ticketing systems (e.g., Zendesk, Jira Service Desk) and remote support tools is a significant advantage. A diploma or degree in Information Technology, Computer Science, or a related field is preferred, though equivalent practical experience will be considered. You must be organized, able to manage your time effectively, and comfortable working independently in a remote environment. This role offers the opportunity to expand your technical knowledge and contribute to customer satisfaction in a vital support function.
This advertiser has chosen not to accept applicants from your region.
2
Technical Support Specialist
402 Al Malikiyah, Northern
BHD55000 Annually
WhatJobs
Posted 16 days ago
Job Viewed
Job Description
Our client, a dynamic software development company, is seeking a skilled Technical Support Specialist to join their team based in Hidd, Muharraq, BH . This role is essential for providing exceptional technical assistance and troubleshooting to our clients, ensuring smooth operation of our software products. The Technical Support Specialist will be responsible for diagnosing and resolving a wide range of technical issues, documenting solutions, and collaborating with the development team to improve product functionality. This is an in-office position that requires excellent problem-solving skills and a strong customer service orientation.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide first-line technical support to clients via phone, email, and in-person interactions.
- Diagnose and resolve software and hardware-related issues efficiently and effectively.
- Troubleshoot complex technical problems, escalating to higher-level support when necessary.
- Document all support requests, resolutions, and troubleshooting steps in the ticketing system.
- Create and maintain technical documentation, FAQs, and knowledge base articles.
- Assist clients with software installation, configuration, and upgrades.
- Identify recurring technical issues and provide feedback to the development team for product improvement.
- Educate clients on product features and best practices.
- Ensure a high level of customer satisfaction through prompt and professional service.
- Stay updated on product updates and new technologies relevant to the role.
Qualifications:
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field.
- 2+ years of experience in technical support or a similar customer-facing IT role.
- Strong knowledge of operating systems (Windows, macOS), networking concepts, and common software applications.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) is a plus.
- Excellent troubleshooting and problem-solving skills.
- Outstanding communication and interpersonal abilities, with a focus on customer service.
- Ability to explain technical concepts clearly to non-technical users.
- Patience and a calm demeanor when dealing with frustrated clients.
- Ability to work effectively both independently and as part of a team.
- A strong desire to learn and adapt to new technologies.
This advertiser has chosen not to accept applicants from your region.
3
Technical Support Specialist
2601 Al Malikiyah, Northern
BHD50000 Annually
WhatJobs
Posted 20 days ago
Job Viewed
Job Description
Our client, a rapidly growing technology firm specializing in cloud-based solutions, is seeking a dedicated and resourceful Technical Support Specialist. This role is fully remote, allowing you to provide critical assistance to a global user base from the convenience of your home office. You will be the first point of contact for clients, troubleshooting complex technical issues, guiding users through software functionalities, and ensuring a seamless customer experience. This position requires excellent problem-solving skills, a deep understanding of IT systems, and outstanding communication abilities.
Responsibilities:
Responsibilities:
- Provide first-line technical support to customers via email, phone, and chat, addressing inquiries and resolving issues promptly.
- Diagnose and troubleshoot hardware, software, and network problems for end-users.
- Guide customers through step-by-step solutions for technical challenges, ensuring clear and concise communication.
- Document all support interactions, technical issues, and resolutions in the ticketing system.
- Escalate complex issues to senior support staff or relevant development teams when necessary.
- Create and maintain knowledge base articles, FAQs, and troubleshooting guides to empower users.
- Assist in the testing of new software releases and provide feedback on usability and functionality.
- Monitor system performance and identify potential issues before they impact users.
- Contribute to improving support processes and customer satisfaction through proactive problem-solving.
- Stay updated on product features, enhancements, and common technical issues.
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 3 years of experience in technical support, IT helpdesk, or a similar customer-facing technical role.
- Proficiency in troubleshooting operating systems (Windows, macOS, Linux) and common software applications.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP) and hardware.
- Experience with cloud-based platforms and SaaS applications is highly desirable.
- Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Strong analytical and problem-solving abilities.
- Customer-centric mindset with a commitment to providing exceptional service.
- Ability to work independently and manage time effectively in a remote environment.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) is a plus.
This advertiser has chosen not to accept applicants from your region.
4
Technical Support Specialist
24002 Al Malikiyah, Northern
BHD55000 Annually
WhatJobs
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and skilled Technical Support Specialist to join their growing team. This role offers a hybrid work model, combining the flexibility of remote work with the benefits of in-office collaboration. You will be the first point of contact for customers experiencing technical issues, providing timely and effective solutions. This involves troubleshooting hardware, software, and network problems, documenting issues, and escalating complex cases to higher support tiers. The ideal candidate has a strong aptitude for technology, excellent communication skills, and a customer-centric approach.
Responsibilities:
Qualifications:
Responsibilities:
- Provide first-level technical support to customers via phone, email, and chat.
- Diagnose and resolve hardware, software, and network issues.
- Guide users through step-by-step solutions to technical problems.
- Install, configure, and maintain computer hardware and software.
- Document all support requests, resolutions, and follow-up actions in the ticketing system.
- Escalate unresolved issues to senior support staff or relevant departments.
- Assist in the creation and maintenance of knowledge base articles and FAQs.
- Proactively identify potential issues and recommend preventative measures.
- Gather customer feedback and report on common problems and user needs.
- Ensure customer satisfaction by providing professional and courteous support.
- Participate in team meetings and training sessions to stay updated on product and service changes.
- Adhere to IT support policies and procedures.
Qualifications:
- Associate's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- Proven experience in a technical support role, preferably in a helpdesk environment.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with common software applications (e.g., Microsoft Office Suite, G Suite).
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
- Excellent problem-solving and diagnostic skills.
- Exceptional interpersonal and customer service skills.
- Ability to explain technical concepts clearly to non-technical users.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) is a plus.
- Ability to work effectively both independently and as part of a hybrid team.
This advertiser has chosen not to accept applicants from your region.
5
Senior Technical Support Specialist
55555 Al Malikiyah, Northern
BHD4000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is searching for a highly skilled and customer-focused Senior Technical Support Specialist to join their growing remote team. This position is ideal for an individual with a deep understanding of IT systems and a passion for solving complex technical issues. As a Senior Technical Support Specialist, you will be the primary point of contact for escalated customer inquiries, providing advanced troubleshooting and support across a range of software and hardware products. This role requires excellent diagnostic skills, the ability to communicate technical information clearly, and a proactive approach to customer satisfaction. Working entirely remotely, you will leverage your expertise to ensure our client's users receive prompt and effective assistance.
Responsibilities:
Responsibilities:
- Provide advanced technical support to customers via phone, email, and chat for complex hardware and software issues.
- Troubleshoot and diagnose issues, identifying root causes and implementing effective solutions.
- Escalate unresolved issues to appropriate internal teams, ensuring clear documentation and follow-up.
- Develop and maintain a comprehensive knowledge base of common issues and solutions.
- Train and mentor junior support staff, sharing expertise and best practices.
- Proactively identify trends in support requests and recommend product or process improvements.
- Manage customer relationships, ensuring high levels of satisfaction.
- Document all support interactions and resolutions accurately in the ticketing system.
- Participate in the testing of new software releases and updates.
- Contribute to the development and implementation of support strategies and tools.
- Ensure adherence to service level agreements (SLAs) for all support requests.
- Stay current with technological advancements relevant to our client's products and services.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support, with a focus on advanced troubleshooting.
- In-depth knowledge of operating systems (Windows, macOS, Linux), network protocols, and common software applications.
- Experience with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow).
- Strong analytical and problem-solving skills with a methodical approach to diagnostics.
- Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Ability to work independently and manage time effectively in a remote environment.
- Customer-centric mindset with a commitment to providing exceptional service.
- Experience in troubleshooting hardware, software, and network-related problems.
- Relevant certifications (e.g., CompTIA A+, Network+, ITIL) are a plus.
This advertiser has chosen not to accept applicants from your region.
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6
Remote Technical Support Specialist
901 Shahrakan
BHD45000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and skilled Remote Technical Support Specialist to provide exceptional assistance to their diverse customer base. This role is entirely remote, allowing you to leverage your technical expertise from the comfort of your home office. You will be the first point of contact for users experiencing technical difficulties with our client's software and hardware products. Your primary responsibilities will include troubleshooting a wide range of technical issues, diagnosing problems, and providing timely and effective solutions through various communication channels such as phone, email, and live chat. You will meticulously document all support interactions, track issue resolution progress, and identify recurring problems to provide feedback for product improvement. The ideal candidate will possess strong analytical and problem-solving skills, with a patient and empathetic approach to customer service. A deep understanding of common operating systems (Windows, macOS), network fundamentals, and general IT troubleshooting techniques is essential. Experience with specific ticketing systems and remote desktop tools is highly advantageous. You will work collaboratively with other support team members and escalate complex issues to higher-level technical teams when necessary, ensuring a seamless customer experience. This remote-first position requires excellent communication skills, both written and verbal, and the ability to explain technical concepts to non-technical users. You should be self-motivated, highly organized, and able to manage your workload efficiently in a virtual environment. Continuous learning and staying updated with product updates and new technologies are crucial. If you are passionate about technology, driven by customer satisfaction, and thrive in a flexible work setting, this is an excellent opportunity to grow your career with a reputable organization. Join our remote team and become a vital part of ensuring our users have a positive and productive experience with our client's offerings.
This advertiser has chosen not to accept applicants from your region.
7
Lead Technical Support Specialist
904 Zallaq, Southern
BHD60000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Lead Technical Support Specialist to manage their remote customer service and helpdesk operations. This role is critical for ensuring seamless technical assistance to our diverse user base, fostering exceptional customer satisfaction, and driving continuous improvement within the support team. As a remote-first position, you will play a key role in shaping our virtual support landscape.
Responsibilities:
Qualifications:
Responsibilities:
- Oversee and manage daily operations of the customer service and helpdesk team, ensuring prompt and effective resolution of technical issues.
- Provide Tier 2 and Tier 3 technical support for software, hardware, and network-related problems.
- Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides for both internal staff and external customers.
- Train and mentor junior support staff, fostering a collaborative and high-performing team environment.
- Monitor support ticket queues, analyze trends, and identify recurring issues, implementing proactive solutions.
- Collaborate with IT and development teams to escalate complex problems and ensure timely resolution.
- Develop and implement customer service standards and best practices to enhance user experience.
- Manage customer feedback and implement improvements based on user input.
- Generate reports on support metrics, ticket volumes, resolution times, and customer satisfaction.
- Champion a remote-first culture, ensuring effective communication and team cohesion across distributed team members.
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or a related field; equivalent experience will be considered.
- Minimum of 4 years of experience in technical support, helpdesk, or a similar customer-facing IT role.
- Proven experience in a leadership or supervisory capacity within a support team.
- In-depth knowledge of operating systems (Windows, macOS), common software applications, and hardware troubleshooting.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
- Excellent problem-solving and analytical skills, with a logical approach to diagnosing and resolving technical issues.
- Outstanding communication, interpersonal, and customer service skills.
- Ability to work independently and manage time effectively in a remote setting.
- Experience in developing and delivering training materials is a plus.
- Certifications such as CompTIA A+, Network+, or ITIL Foundation are beneficial.
This advertiser has chosen not to accept applicants from your region.
8
Remote Technical Support Specialist
98765 Al Malikiyah, Northern
BHD55000 Annually
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client is seeking a proactive and empathetic Remote Technical Support Specialist to join their customer service team. This is a fully remote position where you will be the first point of contact for clients experiencing technical difficulties. Your primary goal will be to provide exceptional support, resolve issues efficiently, and ensure a positive customer experience.
Key Responsibilities:
If you are a dedicated Technical Support Specialist passionate about helping others and thrive in a remote work environment, we encourage you to apply. The **job location** for this role is **Budaiya, Northern, BH**, but the work is performed entirely remotely.
Key Responsibilities:
- Provide first-level technical support to customers via phone, email, and chat.
- Diagnose and resolve a wide range of technical issues related to software, hardware, and network connectivity.
- Guide customers through step-by-step solutions, using clear and understandable language.
- Escalate complex issues to higher-level support teams when necessary, providing detailed information.
- Document all support interactions, troubleshooting steps, and resolutions accurately in the ticketing system.
- Maintain a high level of customer satisfaction by delivering timely and effective support.
- Identify trends in customer issues and provide feedback to product development and QA teams.
- Contribute to the creation and maintenance of knowledge base articles and FAQs.
- Adhere to established service level agreements (SLAs) and key performance indicators (KPIs).
- Stay up-to-date with product updates, new features, and common technical challenges.
- Proactively identify opportunities to improve the customer support process.
- Maintain a positive and professional demeanor at all times.
- Assist with user account management and system configurations remotely.
- Participate in team meetings and training sessions.
- Provide feedback on support tools and processes.
If you are a dedicated Technical Support Specialist passionate about helping others and thrive in a remote work environment, we encourage you to apply. The **job location** for this role is **Budaiya, Northern, BH**, but the work is performed entirely remotely.
This advertiser has chosen not to accept applicants from your region.
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