681 Technical Specialists jobs in Awali
Technical Support Specialist
Manama, Capital
Moyasar Ltd
Posted 2 days ago
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Job Description
About Moyasar:
At Moyasar Financial Company, we build innovative and reliable payment solutions that empower businesses to grow and operate efficiently. As a fast-growing fintech company, we are looking for a Technical Support Specialist to join our team and play a vital role in supporting merchants during integration and resolving technical challenges quickly and efficiently.
Role Overview:
As a Technical Support Specialist, you will support our merchants during the integration process, troubleshoot technical issues, and provide expert-level assistance. This is a hands-on, technical role ideal for someone who is proactive, fast at problem-solving, and eager to learn.
Key Responsibilities:
- Provide technical support to merchants during the onboarding and integration stages.
- Troubleshoot and resolve API, SDK, or platform-related issues.
- Communicate technical concepts clearly to non-technical users.
- Collaborate with the engineering team to escalate and resolve complex issues.
- Continuously learn and adapt to new technologies and tools.
- Ensure timely and high-quality responses to support tickets and inquiries.
Requirements:
- Bachelor degree majoring, IT, IS, MIS, and related.
- 1–2 years of experience in a technical support or developer support role
- Proficiency in multiple programming languages
- Strong problem-solving skills and ability to work under pressure
- Quick learner with a passion for technology and customer success
- Excellent communication skills in both English and Arabic
- Experience in fintech or financial services is preferred
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0
Technical Support Specialist
Tubli Askar, Southern
BHD50000 Annually
WhatJobs
Posted today
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Job Description
Our client is seeking a dedicated and technically proficient Technical Support Specialist to join their growing customer service team. This is a fully remote position, providing essential IT support and assistance to users across various platforms and software applications. You will be the first point of contact for technical issues, responsible for diagnosing, troubleshooting, and resolving hardware, software, and network problems in a timely and efficient manner. Your primary goal is to ensure user satisfaction by providing high-quality technical assistance.
As a Technical Support Specialist, you will handle inbound customer inquiries via phone, email, and chat, documenting all interactions and resolutions accurately in our ticketing system. You will guide users through step-by-step solutions, empowering them to resolve their own issues where possible. This role requires a strong understanding of common operating systems (Windows, macOS), mobile devices, and standard office applications. Experience with specific client software, network troubleshooting, and remote desktop support tools is essential. We are looking for individuals with excellent problem-solving abilities, patience, and a customer-centric attitude. The ideal candidate will possess strong communication skills, enabling them to explain technical concepts clearly to non-technical users. This is a fantastic opportunity to work remotely, hone your technical skills, and contribute to a positive user experience for our client's diverse customer base. If you are passionate about technology and helping people, we encourage you to apply.
Key Responsibilities:
As a Technical Support Specialist, you will handle inbound customer inquiries via phone, email, and chat, documenting all interactions and resolutions accurately in our ticketing system. You will guide users through step-by-step solutions, empowering them to resolve their own issues where possible. This role requires a strong understanding of common operating systems (Windows, macOS), mobile devices, and standard office applications. Experience with specific client software, network troubleshooting, and remote desktop support tools is essential. We are looking for individuals with excellent problem-solving abilities, patience, and a customer-centric attitude. The ideal candidate will possess strong communication skills, enabling them to explain technical concepts clearly to non-technical users. This is a fantastic opportunity to work remotely, hone your technical skills, and contribute to a positive user experience for our client's diverse customer base. If you are passionate about technology and helping people, we encourage you to apply.
Key Responsibilities:
- Provide Tier 1 and Tier 2 technical support to end-users.
- Diagnose and resolve hardware, software, and network issues.
- Respond to support requests via phone, email, and chat.
- Document all support activities and resolutions in a ticketing system.
- Guide users through troubleshooting and problem-solving processes.
- Install, configure, and maintain computer hardware and software.
- Escalate complex issues to senior support staff when necessary.
- Maintain a knowledge base of common issues and solutions.
- Ensure timely resolution of support tickets and customer satisfaction.
- Identify recurring issues and recommend preventative measures.
- High school diploma or equivalent; Associate's or Bachelor's degree in IT or a related field preferred.
- Proven experience in technical support or helpdesk roles.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with networking concepts and troubleshooting.
- Experience with remote support tools and ticketing systems.
- Excellent communication and customer service skills.
- Ability to explain technical issues clearly to non-technical users.
- Strong problem-solving and analytical abilities.
- Ability to work independently in a remote environment.
This advertiser has chosen not to accept applicants from your region.
1
Technical Support Specialist
2006 Busaiteen, Muharraq
BHD65000 Annually
WhatJobs
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Job Description
Our client is seeking a highly skilled Technical Support Specialist to join their innovative technology company. This is a fully remote position, offering the opportunity to provide exceptional technical assistance to a global user base. You will be responsible for troubleshooting and resolving a wide range of technical issues for hardware, software, and network systems. This includes diagnosing problems, guiding users through step-by-step solutions, and escalating complex issues to appropriate teams when necessary. Key responsibilities include managing support tickets efficiently, documenting solutions, contributing to the knowledge base, and providing feedback to development teams for product improvement. The ideal candidate will possess a deep understanding of IT systems, excellent problem-solving skills, and exceptional communication abilities, especially in explaining technical concepts to non-technical users. Proficiency in remote support tools and ticketing systems is essential. You should have a proactive approach to identifying potential issues and a commitment to delivering a superior customer experience. This role requires patience, empathy, and the ability to remain calm and effective under pressure. Join our client's dedicated remote support team and be a key player in ensuring customer satisfaction and operational efficiency.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide technical support to customers via phone, email, and chat.
- Diagnose and resolve hardware, software, and network issues.
- Guide users through step-by-step troubleshooting processes.
- Escalate complex technical problems to senior support staff or engineering teams.
- Document all support interactions and resolutions in a ticketing system.
- Contribute to the development and maintenance of the knowledge base.
- Identify recurring technical issues and suggest solutions or workarounds.
- Educate users on product features and functionalities.
- Ensure a high level of customer satisfaction with support interactions.
- Stay updated on new technologies and product updates.
Qualifications:
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum of 3 years of experience in technical support or a similar customer-facing IT role.
- Proven ability to troubleshoot and resolve a wide range of technical issues.
- Excellent knowledge of operating systems (Windows, macOS, Linux) and common software applications.
- Familiarity with networking concepts (TCP/IP, DNS, VPN).
- Proficiency with remote support tools and ticketing systems (e.g., Jira Service Desk, ServiceNow).
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills, with the ability to explain technical information clearly.
- Customer-focused mindset and a passion for helping others.
- Ability to work independently in a remote environment.
This advertiser has chosen not to accept applicants from your region.
2
Technical Support Specialist
502 Bilad Al Qadeem, Capital
BHD50000 Annually
WhatJobs
Posted today
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Our client is seeking a skilled Technical Support Specialist to join their customer service team in Salmabad, Northern, BH . This hybrid role involves providing first-line technical assistance and troubleshooting for a variety of software and hardware issues. You will be responsible for responding to customer inquiries via phone, email, and chat, diagnosing and resolving technical problems, and escalating complex issues to higher-level support teams when necessary. The ideal candidate will have a strong understanding of IT systems, networks, and common software applications. Responsibilities include maintaining a knowledge base, documenting support interactions, and providing clear and concise technical guidance to users. A Bachelor's degree in Computer Science, IT, or a related field, or equivalent experience, is required. Proven experience in a customer service or technical support role is essential. Excellent communication skills, patience, and a customer-focused attitude are crucial. You will be expected to work from the office for team collaboration and specific training sessions, with the flexibility to work remotely for other tasks. Familiarity with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools is a significant advantage. Your goal will be to ensure a high level of customer satisfaction by resolving technical issues efficiently and effectively. This is an excellent opportunity for someone passionate about technology and helping others, within a supportive and growth-oriented company.
This advertiser has chosen not to accept applicants from your region.
3
Technical Support Specialist
900 Zallaq, Southern
BHD2000 month
WhatJobs
Posted today
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Job Description
Our client is seeking a knowledgeable and customer-focused Technical Support Specialist. This role offers a hybrid work arrangement, allowing you to balance remote work with occasional office presence. You will be responsible for providing high-level technical assistance and support to customers regarding our client's products and services. This includes troubleshooting technical issues, responding to customer inquiries, and ensuring customer satisfaction through effective problem resolution. The ideal candidate has a strong technical aptitude, excellent communication skills, and a passion for helping people. Responsibilities: Respond to customer technical support requests via phone, email, and chat; Diagnose and resolve hardware, software, and network issues; Guide customers through step-by-step solutions; Install, configure, and maintain hardware and software; Document all support interactions and resolutions in the ticketing system; Escalate complex issues to senior technical staff when necessary; Provide training and educational resources to customers on product usage; Maintain up-to-date knowledge of products and services; Contribute to the knowledge base with FAQs and troubleshooting guides; Identify trends in customer issues and provide feedback to product development teams. Qualifications: Proven experience in a technical support or helpdesk role; Strong knowledge of computer hardware, software, operating systems (Windows, macOS), and common applications; Familiarity with network protocols and troubleshooting; Excellent problem-solving and analytical skills; Outstanding customer service and communication skills, both written and verbal; Ability to explain technical concepts to non-technical users; Patience and empathy when dealing with customers; Experience with remote support tools is preferred; Certifications like CompTIA A+ or Network+ are a plus. Join our client's support team and become a key player in ensuring excellent customer experiences.
This advertiser has chosen not to accept applicants from your region.
4
Technical Support Specialist
00925 Al Hidd
BHD50000 Annually
WhatJobs
Posted today
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Job Description
Our client is actively seeking a highly competent Technical Support Specialist to provide exceptional customer service and technical assistance. This is a fully remote role, offering the flexibility to work from anywhere. You will be the first point of contact for customers encountering technical issues with our products or services, diagnosing and resolving problems efficiently and effectively.
Your core responsibilities will include troubleshooting software and hardware issues, guiding users through step-by-step solutions, and escalating complex problems to higher-level support teams when necessary. You will also be responsible for documenting all support interactions, creating and maintaining knowledge base articles, and contributing to the improvement of support processes. Excellent communication skills, both written and verbal, are paramount to convey technical information clearly and patiently to users with varying levels of technical expertise.
The ideal candidate will have a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. Proven experience in a technical support or helpdesk role is required, along with a strong understanding of operating systems, common software applications, and network troubleshooting. Familiarity with ticketing systems and remote support tools is essential. You should possess strong problem-solving skills, a customer-centric attitude, and the ability to multitask and manage time effectively in a fast-paced environment. A genuine passion for technology and helping people resolve their issues is highly desired. This remote opportunity allows you to be part of a collaborative team dedicated to customer satisfaction.
Your core responsibilities will include troubleshooting software and hardware issues, guiding users through step-by-step solutions, and escalating complex problems to higher-level support teams when necessary. You will also be responsible for documenting all support interactions, creating and maintaining knowledge base articles, and contributing to the improvement of support processes. Excellent communication skills, both written and verbal, are paramount to convey technical information clearly and patiently to users with varying levels of technical expertise.
The ideal candidate will have a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. Proven experience in a technical support or helpdesk role is required, along with a strong understanding of operating systems, common software applications, and network troubleshooting. Familiarity with ticketing systems and remote support tools is essential. You should possess strong problem-solving skills, a customer-centric attitude, and the ability to multitask and manage time effectively in a fast-paced environment. A genuine passion for technology and helping people resolve their issues is highly desired. This remote opportunity allows you to be part of a collaborative team dedicated to customer satisfaction.
This advertiser has chosen not to accept applicants from your region.
5
Technical Support Specialist
322 Hamala, Northern
BHD2800 month
WhatJobs
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Our client is seeking a proactive and skilled Technical Support Specialist to join their team in Sanad, Capital, BH . This role involves providing expert technical assistance and troubleshooting for a wide range of hardware, software, and network issues. You will be the first point of contact for users experiencing technical difficulties, offering timely and effective solutions. The ideal candidate possesses strong analytical skills, a patient demeanor, and excellent communication abilities to explain complex technical concepts to non-technical users.
Key responsibilities include diagnosing and resolving IT-related incidents, such as software malfunctions, hardware failures, connectivity problems, and user access issues. You will be responsible for documenting support requests, tracking issue resolution progress, and maintaining a comprehensive knowledge base. This role requires proficiency in operating systems (Windows, macOS, Linux), common office applications, and basic networking concepts. Experience with remote support tools and ticketing systems is essential.
You will also assist with the installation, configuration, and maintenance of computer hardware and software. Proactive monitoring of systems for potential issues and implementing preventative measures will be a key part of your role. The successful candidate will have a strong commitment to customer service, ensuring that all users receive prompt and professional support. Collaboration with other IT team members to escalate complex issues and contribute to system improvements is also expected. We are looking for someone who is eager to learn, stays updated with the latest technological advancements, and can contribute positively to a collaborative IT environment. This is a fantastic opportunity to grow your technical expertise and make a real difference in user experience.
Key responsibilities include diagnosing and resolving IT-related incidents, such as software malfunctions, hardware failures, connectivity problems, and user access issues. You will be responsible for documenting support requests, tracking issue resolution progress, and maintaining a comprehensive knowledge base. This role requires proficiency in operating systems (Windows, macOS, Linux), common office applications, and basic networking concepts. Experience with remote support tools and ticketing systems is essential.
You will also assist with the installation, configuration, and maintenance of computer hardware and software. Proactive monitoring of systems for potential issues and implementing preventative measures will be a key part of your role. The successful candidate will have a strong commitment to customer service, ensuring that all users receive prompt and professional support. Collaboration with other IT team members to escalate complex issues and contribute to system improvements is also expected. We are looking for someone who is eager to learn, stays updated with the latest technological advancements, and can contribute positively to a collaborative IT environment. This is a fantastic opportunity to grow your technical expertise and make a real difference in user experience.
This advertiser has chosen not to accept applicants from your region.
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6
Technical Support Specialist
1080 Diplomatic Area
BHD60000 Annually
WhatJobs
Posted today
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Job Description
Our client is seeking a highly skilled and customer-focused Technical Support Specialist to join their growing team in Isa Town, Southern, BH . This role is essential for providing exceptional technical assistance and resolving complex IT issues for end-users. The ideal candidate will have a strong background in troubleshooting hardware, software, and network problems, coupled with excellent communication and problem-solving skills.
Responsibilities:
Responsibilities:
- Provide timely and effective technical support to end-users via phone, email, and chat.
- Diagnose and resolve hardware, software, and network issues on desktops, laptops, and mobile devices.
- Install, configure, and upgrade operating systems and software applications.
- Troubleshoot network connectivity problems and assist with network setup.
- Manage and maintain IT equipment inventory and documentation.
- Create and update technical documentation, FAQs, and knowledge base articles.
- Assist in the setup and maintenance of user accounts and access permissions.
- Escalate complex technical issues to senior IT staff when necessary.
- Conduct regular system checks and preventative maintenance to ensure optimal performance.
- Provide training and guidance to users on IT best practices and new technologies.
- Monitor IT systems for potential issues and respond proactively.
- Ensure adherence to IT security policies and procedures.
- Collaborate with other IT team members on various projects and initiatives.
- Contribute to the improvement of IT support processes and customer satisfaction.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum of 3-5 years of experience in technical support or IT helpdesk roles.
- Strong knowledge of Windows and macOS operating systems.
- Experience with troubleshooting common software applications (e.g., Microsoft Office Suite, G Suite).
- Familiarity with networking concepts (TCP/IP, DNS, DHCP).
- Experience with hardware troubleshooting and repair.
- Excellent customer service and communication skills, with the ability to explain technical concepts to non-technical users.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- IT certifications such as CompTIA A+, Network+, or Microsoft Certified are a plus.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) is preferred.
This advertiser has chosen not to accept applicants from your region.
7
Technical Support Specialist
115 Manama, Capital
BHD5000 Annually
WhatJobs
Posted today
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Job Description
Our client is seeking a knowledgeable and customer-focused Technical Support Specialist to join their growing team in **Manama, Capital, BH**. This role provides essential support to customers experiencing technical difficulties with our client's products and services. The Technical Support Specialist will be responsible for diagnosing and resolving complex technical issues via phone, email, and chat, providing clear and concise solutions. You will maintain detailed records of customer interactions and issue resolutions in the CRM system. Key responsibilities include escalating unresolved issues to higher-level support teams or engineering departments, documenting technical knowledge base articles, and contributing to product improvement by providing feedback on recurring customer issues. The ideal candidate will have a strong understanding of computer hardware, software, operating systems, and network configurations. Proven experience in a technical support role, preferably within the IT or software industry, is required. Excellent communication, active listening, and problem-solving skills are essential. The ability to explain technical concepts to non-technical users is crucial. A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience, is preferred. Certifications such as CompTIA A+, Network+, or similar are a plus. Familiarity with ticketing systems and remote support tools is necessary. This is an excellent opportunity for an individual passionate about technology and dedicated to providing outstanding customer service. Join a supportive team environment and contribute to customer satisfaction and loyalty.
This advertiser has chosen not to accept applicants from your region.
8
Technical Support Specialist
108 Busaiteen, Muharraq
BHD40000 Annually
WhatJobs
Posted today
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Our client, a leading provider of IT solutions, is looking for a skilled and dedicated Technical Support Specialist to join their customer service hub in **A'ali, Northern, BH**. This role is crucial in ensuring our clients receive timely and effective technical assistance, resolving issues, and maintaining high levels of customer satisfaction. You will be the first point of contact for customers experiencing technical difficulties with our client's software and hardware products. This involves troubleshooting, diagnosing problems, and guiding users through step-by-step solutions. The ideal candidate possesses excellent problem-solving abilities, strong communication skills, and a patient, customer-centric approach. You will work closely with other support teams and engineering departments to escalate complex issues and ensure prompt resolution. This position requires a commitment to understanding and mastering our client's diverse product offerings.
Key Responsibilities:
Key Responsibilities:
- Provide first-line technical support to customers via phone, email, and chat.
- Troubleshoot and diagnose hardware, software, and network issues.
- Guide users through problem-solving processes and provide clear, concise instructions.
- Escalate unresolved issues to senior technicians or relevant departments.
- Document all support interactions and resolutions in the ticketing system.
- Maintain and update a knowledge base with common issues and solutions.
- Proactively identify potential problems and suggest preventive measures.
- Gather customer feedback and report recurring issues to improve product performance.
- Ensure adherence to service level agreements (SLAs) for response and resolution times.
- Participate in training sessions to stay updated on product knowledge and support procedures.
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- Minimum of 2 years of experience in a technical support or helpdesk role.
- Strong understanding of operating systems (Windows, macOS, Linux) and common software applications.
- Familiarity with network protocols and troubleshooting.
- Excellent communication and active listening skills.
- Ability to explain technical concepts to non-technical users.
- Patience, empathy, and a strong focus on customer satisfaction.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) is a plus.
- CompTIA A+, Network+, or similar certifications are advantageous.
This advertiser has chosen not to accept applicants from your region.
9