1869 Technical Specialists jobs in Awali
Technical Support Lead
3344 Shahrakan
BHD70000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is searching for an experienced and highly motivated Technical Support Lead to manage and enhance their customer service operations in **Budaiya, Northern, BH**. This leadership role is crucial for ensuring exceptional technical assistance and a seamless user experience for our client's diverse customer base. The ideal candidate will possess a strong technical aptitude, excellent problem-solving skills, and a passion for customer satisfaction. Responsibilities include overseeing a team of support specialists, troubleshooting complex technical issues, and developing efficient support workflows. You will be responsible for managing support ticket queues, ensuring timely resolution of customer inquiries, and maintaining high levels of customer satisfaction through effective communication and problem resolution. A key part of this role involves mentoring and training support staff, identifying areas for improvement, and implementing best practices in technical support. You will also play a role in developing and updating knowledge base articles, FAQs, and support documentation. Collaboration with the IT and product development teams to identify and resolve recurring issues and to provide feedback on product improvements is essential. The successful candidate will have a proven track record in technical support, with at least 5 years of experience, including experience in a lead or supervisory capacity. A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred. Strong analytical skills, excellent communication abilities (both written and verbal), and the capacity to remain calm and effective under pressure are required. This hybrid position offers the flexibility of remote work blended with in-office team collaboration.
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0
Technical Support Lead
78901 Shahrakan
BHD65000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a fast-growing technology solutions provider, is seeking an experienced and highly motivated Technical Support Lead to spearhead their remote customer support operations. This pivotal role is responsible for ensuring exceptional technical assistance to our diverse client base, managing a team of support professionals, and continuously improving service delivery processes. This is a 100% remote position, demanding strong leadership, exceptional problem-solving skills, and a proactive approach to customer satisfaction.
Responsibilities:
The ideal candidate will possess a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of 5 years of experience in technical support, with at least 2 years in a leadership or supervisory role, is required. Proven experience managing a remote support team is essential. Strong technical aptitude and hands-on experience with diagnosing and resolving hardware, software, and network issues are critical. Proficiency in helpdesk ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools is a must. Excellent communication, interpersonal, and customer service skills are paramount. The ability to remain calm and effective under pressure is vital. Our client is committed to providing outstanding customer experiences and fostering a supportive team environment. This role offers a significant opportunity to shape the customer support function of a growing technology company.
This position is a fully remote opportunity, allowing you to contribute your expertise from anywhere. While the team supports a broad customer base, the role is intrinsically linked to the technology ecosystem that flourishes around areas such as Budaiya, Northern, BH , ensuring critical support functions are maintained for users in and around this region.
Responsibilities:
- Lead, mentor, and manage a team of remote technical support specialists, providing guidance and performance feedback.
- Oversee the day-to-day operations of the technical support function, ensuring timely and effective resolution of customer issues.
- Develop and implement standard operating procedures (SOPs) for technical support to ensure consistency and quality.
- Manage the ticketing system, ensuring efficient ticket assignment, tracking, and escalation.
- Serve as an escalation point for complex technical issues, providing expert-level troubleshooting.
- Analyze support data and trends to identify recurring problems and propose systemic solutions.
- Create and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides for customers and internal staff.
- Collaborate with engineering and product development teams to relay customer feedback and identify areas for product improvement.
- Ensure adherence to service level agreements (SLAs) and customer satisfaction targets.
- Onboard and train new technical support team members.
- Monitor team performance and provide regular reports to management on key support metrics.
The ideal candidate will possess a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of 5 years of experience in technical support, with at least 2 years in a leadership or supervisory role, is required. Proven experience managing a remote support team is essential. Strong technical aptitude and hands-on experience with diagnosing and resolving hardware, software, and network issues are critical. Proficiency in helpdesk ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools is a must. Excellent communication, interpersonal, and customer service skills are paramount. The ability to remain calm and effective under pressure is vital. Our client is committed to providing outstanding customer experiences and fostering a supportive team environment. This role offers a significant opportunity to shape the customer support function of a growing technology company.
This position is a fully remote opportunity, allowing you to contribute your expertise from anywhere. While the team supports a broad customer base, the role is intrinsically linked to the technology ecosystem that flourishes around areas such as Budaiya, Northern, BH , ensuring critical support functions are maintained for users in and around this region.
This advertiser has chosen not to accept applicants from your region.
1
Remote Technical Support Specialist
901 Shahrakan
BHD45000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and skilled Remote Technical Support Specialist to provide exceptional assistance to their diverse customer base. This role is entirely remote, allowing you to leverage your technical expertise from the comfort of your home office. You will be the first point of contact for users experiencing technical difficulties with our client's software and hardware products. Your primary responsibilities will include troubleshooting a wide range of technical issues, diagnosing problems, and providing timely and effective solutions through various communication channels such as phone, email, and live chat. You will meticulously document all support interactions, track issue resolution progress, and identify recurring problems to provide feedback for product improvement. The ideal candidate will possess strong analytical and problem-solving skills, with a patient and empathetic approach to customer service. A deep understanding of common operating systems (Windows, macOS), network fundamentals, and general IT troubleshooting techniques is essential. Experience with specific ticketing systems and remote desktop tools is highly advantageous. You will work collaboratively with other support team members and escalate complex issues to higher-level technical teams when necessary, ensuring a seamless customer experience. This remote-first position requires excellent communication skills, both written and verbal, and the ability to explain technical concepts to non-technical users. You should be self-motivated, highly organized, and able to manage your workload efficiently in a virtual environment. Continuous learning and staying updated with product updates and new technologies are crucial. If you are passionate about technology, driven by customer satisfaction, and thrive in a flexible work setting, this is an excellent opportunity to grow your career with a reputable organization. Join our remote team and become a vital part of ensuring our users have a positive and productive experience with our client's offerings.
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2
Remote Technical Support Engineer
222 Shahrakan
BHD2600 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and customer-focused Remote Technical Support Engineer to provide expert assistance to their user base. This is a fully remote position, offering the flexibility to work from anywhere. You will be responsible for diagnosing and resolving complex technical issues related to our client's software products and services. Your primary goal will be to ensure a seamless and positive experience for all users, providing timely and effective support.
Key responsibilities include responding to technical support requests via various channels, including email, chat, and phone. You will troubleshoot hardware, software, and network issues, identifying root causes and implementing appropriate solutions. Escalating unresolved issues to higher-level support teams or engineering departments when necessary, while maintaining ownership until resolution, is critical. You will also document technical issues and resolutions, contributing to a comprehensive knowledge base. Proactively identifying trends in support requests and providing feedback to product development teams to improve user experience is a valuable contribution. Providing training and guidance to users on product features and best practices will also be part of your role.
The ideal candidate will have a Bachelor's degree in Computer Science, Information Technology, or a related technical field, or equivalent practical experience. A minimum of 3 years of experience in technical support, preferably in a remote setting, is required. Strong understanding of operating systems (Windows, macOS, Linux), network protocols, and common software applications is essential. Excellent problem-solving skills, analytical thinking, and the ability to explain complex technical concepts in a clear and concise manner are mandatory. Superior customer service skills, with a patient and empathetic approach, are crucial. Proficiency with remote support tools and ticketing systems is a must. Experience with scripting or basic programming is a plus. You must be a self-motivated and organized individual, capable of managing your workload effectively in a remote environment. This is an excellent opportunity to leverage your technical expertise and passion for helping others in a flexible, remote role.
Key responsibilities include responding to technical support requests via various channels, including email, chat, and phone. You will troubleshoot hardware, software, and network issues, identifying root causes and implementing appropriate solutions. Escalating unresolved issues to higher-level support teams or engineering departments when necessary, while maintaining ownership until resolution, is critical. You will also document technical issues and resolutions, contributing to a comprehensive knowledge base. Proactively identifying trends in support requests and providing feedback to product development teams to improve user experience is a valuable contribution. Providing training and guidance to users on product features and best practices will also be part of your role.
The ideal candidate will have a Bachelor's degree in Computer Science, Information Technology, or a related technical field, or equivalent practical experience. A minimum of 3 years of experience in technical support, preferably in a remote setting, is required. Strong understanding of operating systems (Windows, macOS, Linux), network protocols, and common software applications is essential. Excellent problem-solving skills, analytical thinking, and the ability to explain complex technical concepts in a clear and concise manner are mandatory. Superior customer service skills, with a patient and empathetic approach, are crucial. Proficiency with remote support tools and ticketing systems is a must. Experience with scripting or basic programming is a plus. You must be a self-motivated and organized individual, capable of managing your workload effectively in a remote environment. This is an excellent opportunity to leverage your technical expertise and passion for helping others in a flexible, remote role.
This advertiser has chosen not to accept applicants from your region.
3
Junior Technical Support Apprentice
1010 Shahrakan
BHD800 Monthly
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Are you eager to launch a career in the dynamic world of IT support? WhatJobs is seeking enthusiastic and motivated individuals to join our team as Junior Technical Support Apprentices. This is a fully remote, unparalleled opportunity to gain hands-on experience and foundational knowledge in a supportive and collaborative environment. As an apprentice, you will be an integral part of our technical operations, learning to troubleshoot hardware and software issues, assist users with technical queries, and contribute to maintaining our IT infrastructure.
Responsibilities:
Responsibilities:
- Provide first-line technical support to internal staff and external users via remote channels (email, chat, video conferencing).
- Assist in diagnosing and resolving basic hardware and software problems.
- Guide users through step-by-step solutions for common IT issues.
- Document support requests, resolutions, and user feedback accurately.
- Escalate complex issues to senior support staff when necessary.
- Participate in training sessions and continuously learn about new technologies and support protocols.
- Contribute to the creation and updating of support documentation and knowledge base articles.
- Assist with IT asset management and inventory.
- Collaborate with team members on projects and process improvements.
- Adhere to company IT policies and security best practices.
- A strong passion for technology and a desire to learn.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
- Problem-solving aptitude and a methodical approach to troubleshooting.
- Basic understanding of computer hardware, operating systems (Windows/macOS), and common software applications.
- Ability to work independently and manage time effectively in a remote setting.
- High school diploma or equivalent required.
- Previous customer service experience is a plus.
This advertiser has chosen not to accept applicants from your region.
4
Remote Technical Support Lead
272 Shahrakan
BHD70000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking an experienced and empathetic Technical Support Lead to spearhead their customer service operations, fully remotely. This leadership role is vital for ensuring exceptional technical assistance and customer satisfaction. You will be responsible for managing a remote team of support agents, overseeing support ticket resolution, and implementing best practices to enhance the efficiency and effectiveness of the helpdesk. Key responsibilities include leading, mentoring, and training a team of remote technical support specialists; managing incoming support requests and ensuring timely and high-quality resolution; developing and maintaining knowledge base articles and support documentation; monitoring support metrics (e.g., response time, resolution rate, customer satisfaction); identifying recurring technical issues and collaborating with engineering teams to implement permanent fixes; managing escalations and complex customer issues; continuously improving support processes and tools; and reporting on team performance and customer feedback to senior management. The ideal candidate will have a strong background in technical support or customer service management, a deep understanding of IT systems and troubleshooting, and proven experience in leading remote teams. Excellent communication, problem-solving, and interpersonal skills are paramount. Proficiency with helpdesk software and ticketing systems is required. This role offers the opportunity to make a significant impact on customer experience while enjoying the flexibility of a remote work environment.
This advertiser has chosen not to accept applicants from your region.
5
Senior Technical Support Specialist - Remote
1007 Shahrakan
BHD70000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a fast-paced technology company, is looking for a dedicated and skilled Senior Technical Support Specialist to join their entirely remote customer service and helpdesk team. This role offers the ultimate flexibility, allowing you to provide exceptional support to our users from anywhere. You will be responsible for handling escalated technical issues, diagnosing and resolving complex software and hardware problems, and providing clear, concise guidance to customers via phone, email, and chat. Your duties will include troubleshooting network connectivity, operating system issues, application errors, and user account management. You will also contribute to the knowledge base by creating and updating support documentation, FAQs, and troubleshooting guides. Collaborating with development and QA teams to identify and report bugs, as well as suggest product improvements, will be a key part of your role. The ideal candidate will possess strong technical aptitude, excellent analytical and problem-solving skills, and a deep understanding of common IT systems and software. Proficiency in customer relationship management (CRM) software and helpdesk ticketing systems is essential. You must have outstanding communication and interpersonal skills, with the ability to explain technical concepts to non-technical users patiently and effectively. A Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience, is required. A minimum of 5 years of experience in a technical support or helpdesk role, with at least 2 years in a senior capacity, is mandatory. Certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate are highly valued. This remote position requires a self-disciplined individual who can manage their time effectively and maintain high levels of productivity without direct supervision, while upholding our commitment to outstanding customer support.
This advertiser has chosen not to accept applicants from your region.
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6
Lead Technical Recruiter
321 Shahrakan
BHD35 Hourly
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a highly accomplished and results-oriented Lead Technical Recruiter to join their dynamic team in Budaiya, Northern, BH . This is a critical role focused on attracting and hiring top-tier technical talent across various disciplines. You will be responsible for the full recruitment lifecycle, from sourcing and screening candidates to managing the offer process. The ideal candidate will possess a deep understanding of the tech landscape, exceptional negotiation skills, and a proven track record of building robust talent pipelines.
Key responsibilities will include:
The successful applicant will have a Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent practical experience. A minimum of 7 years of experience in technical recruitment, with at least 2 years in a lead or senior capacity, is required. Proven success in recruiting for roles such as Software Engineers, Data Scientists, DevOps Engineers, and Cybersecurity Analysts is essential. Excellent communication, interpersonal, and influencing skills are a must. A proactive, tenacious, and solutions-oriented approach is expected. This role requires a strategic thinker with a passion for connecting talent with opportunity within the ever-evolving technology sector.
Key responsibilities will include:
- Developing and executing innovative sourcing strategies to identify passive and active candidates for challenging technical roles.
- Partnering closely with hiring managers to understand their technical requirements and team dynamics.
- Conducting in-depth interviews and technical assessments to evaluate candidate skills and cultural fit.
- Managing a high volume of requisitions with efficiency and accuracy.
- Building and nurturing strong relationships with candidates throughout the recruitment process.
- Negotiating complex compensation packages and closing offers.
- Utilizing various recruitment tools and platforms, including ATS, LinkedIn Recruiter, and job boards.
- Providing market intelligence and insights to hiring teams.
- Contributing to employer branding initiatives and recruitment marketing efforts.
- Mentoring junior recruiters and sharing best practices.
- Ensuring a positive candidate experience at every touchpoint.
The successful applicant will have a Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent practical experience. A minimum of 7 years of experience in technical recruitment, with at least 2 years in a lead or senior capacity, is required. Proven success in recruiting for roles such as Software Engineers, Data Scientists, DevOps Engineers, and Cybersecurity Analysts is essential. Excellent communication, interpersonal, and influencing skills are a must. A proactive, tenacious, and solutions-oriented approach is expected. This role requires a strategic thinker with a passion for connecting talent with opportunity within the ever-evolving technology sector.
This advertiser has chosen not to accept applicants from your region.
7
Senior Technical Recruiter
000 Shahrakan
BHD90000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is a leading recruitment consultancy seeking a highly motivated and results-driven Senior Technical Recruiter to join our dynamic team in Budaiya, Northern, BH . This role is instrumental in identifying, attracting, and securing top-tier technical talent for our diverse client base. You will manage the full recruitment lifecycle, build strong relationships with candidates and hiring managers, and contribute to the strategic growth of our recruitment services. The ideal candidate will possess a deep understanding of the technical landscape, exceptional sourcing skills, and a passion for connecting talent with opportunity.
Key Responsibilities:
The ideal candidate will have a Bachelor's degree in Human Resources, Business, or a related field. A minimum of 5 years of proven experience in technical recruiting, preferably within a recruitment agency or high-volume corporate environment, is required. Demonstrable success in recruiting for specialized IT roles is essential. Proficiency with applicant tracking systems (ATS) and recruitment tools is expected. Excellent communication, interpersonal, and negotiation skills are critical for building rapport with candidates and clients. Strong understanding of technology concepts and the ability to engage effectively with technical professionals is a must. A proactive and results-oriented mindset, with the ability to manage multiple priorities in a fast-paced environment, is highly valued.
Key Responsibilities:
- Manage and execute full-cycle technical recruitment for a variety of roles, including software engineering, data science, cybersecurity, and IT infrastructure.
- Develop and implement effective sourcing strategies to identify passive and active candidates through various channels (e.g., LinkedIn Recruiter, job boards, professional networks, referrals).
- Screen resumes, conduct in-depth interviews, and assess candidates' technical skills, qualifications, and cultural fit.
- Build and maintain a strong pipeline of qualified technical talent for current and future hiring needs.
- Partner closely with hiring managers to understand their requirements, provide market insights, and guide the recruitment process.
- Extend job offers, negotiate compensation, and manage the onboarding process for successful candidates.
- Stay abreast of industry trends, market compensation, and new recruitment technologies.
- Contribute to the development and improvement of recruitment processes and best practices.
- Build and nurture long-term relationships with candidates and clients.
- Represent the company professionally at industry events and networking opportunities.
- Track recruitment metrics and provide regular reports on recruitment progress and outcomes.
The ideal candidate will have a Bachelor's degree in Human Resources, Business, or a related field. A minimum of 5 years of proven experience in technical recruiting, preferably within a recruitment agency or high-volume corporate environment, is required. Demonstrable success in recruiting for specialized IT roles is essential. Proficiency with applicant tracking systems (ATS) and recruitment tools is expected. Excellent communication, interpersonal, and negotiation skills are critical for building rapport with candidates and clients. Strong understanding of technology concepts and the ability to engage effectively with technical professionals is a must. A proactive and results-oriented mindset, with the ability to manage multiple priorities in a fast-paced environment, is highly valued.
This advertiser has chosen not to accept applicants from your region.
8
Senior Technical Support Engineer (Remote)
00977 Shahrakan
BHD65000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and customer-focused Senior Technical Support Engineer to join their fully remote global support team. In this crucial role, you will be the primary point of contact for complex technical issues, providing expert-level assistance to customers across a range of their innovative software products. Your responsibilities will include diagnosing and resolving intricate technical problems, troubleshooting software and hardware issues, and escalating issues when necessary to appropriate engineering teams. You will also be responsible for documenting solutions, contributing to knowledge base articles, and providing training to junior support staff. The ideal candidate will possess extensive experience in technical support, with a strong understanding of operating systems, network configurations, and application troubleshooting. Excellent communication skills, both written and verbal, are paramount, as you will be interacting with customers from diverse technical backgrounds. You must be adept at explaining complex technical concepts in a clear and concise manner. A proven ability to remain calm and effective under pressure, coupled with strong analytical and problem-solving skills, is essential. This fully remote position offers the flexibility to work from anywhere, with a focus on delivering exceptional customer service. You will be part of a collaborative and supportive team environment, with opportunities for continuous learning and professional development. If you are a dedicated problem-solver with a passion for technology and a commitment to customer satisfaction, this remote role is an ideal fit for your career aspirations.
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