What Jobs are available for Technical Support in Al Muharraq?
Showing 1890 Technical Support jobs in Al Muharraq
Technical Support Lead
Posted today
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Responsibilities:
- Lead and manage a remote technical support and helpdesk team.
- Oversee daily support operations, ensuring timely and effective issue resolution.
- Train, mentor, and develop support staff to enhance their technical and customer service skills.
- Manage incoming support tickets, prioritizing and escalating issues as needed.
- Act as a primary point of escalation for complex technical problems.
- Monitor key support metrics and implement strategies for continuous improvement.
- Collaborate with engineering and product teams to provide feedback and resolve issues.
- Develop and maintain support documentation, including knowledge base articles and FAQs.
- Ensure a high level of customer satisfaction through excellent service delivery.
- Implement best practices for remote team management and customer support.
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- A minimum of 5 years of experience in technical support or helpdesk roles, with at least 2 years in a leadership or supervisory capacity.
- Proven experience managing and mentoring remote teams.
- Strong technical troubleshooting skills across various operating systems, software, and hardware.
- Proficiency with helpdesk ticketing systems and remote support tools.
- Excellent customer service, communication, and interpersonal skills.
- Ability to prioritize tasks, manage time effectively, and work under pressure.
- A proactive approach to problem-solving and a passion for customer success.
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Technical Support Lead
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Technical Support Specialist
Posted 2 days ago
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Technical Support Specialist
Posted 4 days ago
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Technical Support Specialist
Posted 4 days ago
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Responsibilities:
- Provide first-level technical support to end-users for hardware, software, and network issues.
- Respond to support requests via phone, email, and ticketing system in a timely manner.
- Diagnose and resolve technical hardware and software issues.
- Install, configure, and upgrade computer hardware, operating systems, and applications.
- Set up new user accounts and user workstations.
- Troubleshoot and repair common technical problems.
- Escalate complex issues to senior support staff or relevant departments.
- Document all support activities and resolutions in the ticketing system.
- Maintain IT equipment inventory and ensure proper functioning.
- Provide basic training to end-users on software and hardware usage.
- High School Diploma or equivalent; Associate's or Bachelor's degree in IT or a related field is preferred.
- Proven experience in a technical support or helpdesk role.
- Strong knowledge of Windows operating systems and common desktop applications (e.g., Microsoft Office Suite).
- Familiarity with network concepts and troubleshooting.
- Excellent communication and customer service skills.
- Ability to diagnose and resolve technical problems efficiently.
- CompTIA A+, Network+, or similar certifications are a plus.
- Ability to work effectively under pressure and manage multiple priorities.
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Technical Support Engineer
Posted 5 days ago
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Job Description
Responsibilities:
- Provide advanced technical support for software and hardware products.
- Diagnose and troubleshoot complex technical issues reported by customers.
- Guide customers through step-by-step solutions via phone, email, or chat.
- Manage and prioritize support tickets using a ticketing system.
- Document technical problems, solutions, and workarounds.
- Contribute to the development and maintenance of the company's knowledge base.
- Collaborate with engineering teams to report bugs and suggest product improvements.
- Escalate unresolved issues to appropriate internal teams.
- Ensure timely and effective resolution of customer inquiries.
- Maintain a high level of customer satisfaction.
- Proven experience as a Technical Support Engineer or similar role.
- In-depth knowledge of operating systems, networking, and common software applications.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow).
- Ability to explain technical concepts to non-technical users.
- Proficiency in troubleshooting hardware and software issues.
- Experience in a hybrid work environment.
- Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
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Technical Support Engineer
Posted 6 days ago
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Job Description
Key Responsibilities:
- Provide first-level technical support to customers via email, phone, and chat.
- Diagnose and resolve hardware, software, and network-related issues.
- Guide users through product installation, setup, and troubleshooting steps.
- Document customer interactions, technical issues, and resolutions in a ticketing system.
- Escalate complex issues to appropriate internal teams for resolution.
- Educate customers on product features and best practices.
- Contribute to the knowledge base with FAQs and troubleshooting guides.
- Identify trends in customer issues and provide feedback to product teams.
- Maintain a high level of customer satisfaction through prompt and effective support.
- Stay updated on product updates and technical changes.
- Associate's or Bachelor's degree in Computer Science, IT, or a related field, or equivalent practical experience.
- Minimum of 3 years of experience in technical support or a similar role.
- Strong knowledge of (mention specific relevant technologies, e.g., Windows/macOS operating systems, common software applications, basic networking concepts).
- Excellent problem-solving and troubleshooting skills.
- Outstanding verbal and written communication skills.
- Experience with CRM or ticketing systems (e.g., Zendesk, ServiceNow).
- Ability to explain technical concepts to non-technical users.
- Patience, empathy, and a customer-focused attitude.
- Ability to work independently and manage time effectively in a remote setting.
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Technical Support Lead
Posted 7 days ago
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Key responsibilities include managing the support team's workload, providing technical guidance and training, and ensuring timely resolution of customer inquiries and issues. You will develop and maintain knowledge base articles, FAQs, and troubleshooting guides to empower both customers and support staff. This role requires monitoring support metrics, analyzing trends, and implementing strategies to improve response times, first-call resolution rates, and overall customer satisfaction. You will serve as an escalation point for complex technical problems and collaborate with engineering and product teams to identify and resolve underlying issues. Experience with CRM and ticketing systems is essential. The Technical Support Lead will also be responsible for contributing to product feedback and advocating for customer needs within the organization.
Qualifications include a Bachelor's degree in Computer Science, Information Technology, or a related field. A minimum of 5 years of experience in technical support or a similar role, with at least 2 years in a leadership or supervisory capacity, is required. Strong knowledge of operating systems, networking concepts, and common software applications is essential. Excellent communication, interpersonal, and customer service skills are paramount. Experience with SaaS products and cloud-based support environments is a strong plus. This position is based in our client's office in Busaiteen and requires active participation in team meetings and collaborative problem-solving.
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Technical Support Specialist
Posted 8 days ago
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Technical Support Lead
Posted 10 days ago
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