1860 Technical Support jobs in Al Muharraq
Technical Support Technician
Posted 27 days ago
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Job Description
We are seeking two experienced Technical Support Technicians to provide comprehensive IT support services for a prominent educational institution in Bahrain. The role will involve on-site technical support for faculty, staff, and student facilities, ensuring all devices and IT infrastructure are fully operational and secure. This position requires skilled problem-solvers with a proactive approach to troubleshooting, maintenance, and support.
Key Responsibilities:
- Diagnose and resolve issues with PCs, printers, projectors, smart screens, and other user devices across the institution.
- Install, update, and configure software, drivers, and operating systems on all devices, including student labs, ensuring compatibility with institutional applications.
- Assist with setup and troubleshooting for network connectivity on devices used by staff and students, ensuring seamless access across campus.
- Perform regular maintenance on PCs, printers, projectors, and other IT equipment, prioritizing equipment in classrooms and labs.
- Install antivirus software, perform system updates, and educate users on secure practices for device protection.
- Set up and maintain technical equipment for lectures, presentations, and events to ensure smooth operation.
- Track and manage IT assets, including maintenance logs, repairs, and replacements for university equipment.
- Maintain detailed records of support activities, solutions, and recommendations for infrastructure improvements.
Qualifications:
- Minimum of a diploma in Information Technology or a related field.
- 3 to 5 years of experience in IT technical support or a similar role, with a strong background in troubleshooting hardware and software issues.
- Certifications such as A+, Network+, or ITIL are highly advantageous and will contribute positively to the selection process.
Technical Skills:
- Proficiency with IT infrastructure, including PCs, printers, projectors, and smart screens.
- Strong understanding of network setup and device connectivity troubleshooting.
Soft Skills:
- Excellent communication skills, with the ability to explain technical information clearly to non-technical users.
- Strong problem-solving abilities and a proactive approach to addressing technical issues.
- Ability to work both independently and within a team environment.
Additional Requirements:
- This is a fully on-site role; remote work is not permitted.
- Applicants should currently reside in Bahrain, as this is an immediate requirement.
Technical Support Engineer
Posted today
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Job Description
Key Responsibilities include:
- Providing prompt and accurate technical support to clients via phone, email, and chat.
- Diagnosing and resolving hardware, software, and network issues for end-users.
- Guiding users through step-by-step solutions to technical problems.
- Documenting all support interactions, issues, and resolutions in the ticketing system.
- Escalating unresolved issues to senior support staff or relevant departments.
- Installing, configuring, and troubleshooting software applications and operating systems.
- Assisting with user account management and access permissions.
- Creating and maintaining knowledge base articles and FAQs for common issues.
- Participating in the testing and deployment of new software and system updates.
- Providing feedback to the product development team to improve user experience and system functionality.
- Adhering to service level agreements (SLAs) to ensure timely resolution of support tickets.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- 2+ years of experience in technical support or helpdesk roles.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with common networking concepts (TCP/IP, DNS, DHCP).
- Experience with troubleshooting various hardware and software issues.
- Excellent problem-solving and analytical skills.
- Superior communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Ability to work independently, manage time effectively, and prioritize tasks in a remote environment.
- Experience with IT support ticketing systems (e.g., Zendesk, ServiceNow) is a plus.
Technical Support Specialist
Posted 1 day ago
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Job Description
- Respond to customer support requests via phone, email, and chat in a timely and professional manner.
- Diagnose and resolve technical issues related to software installation, configuration, and usage.
- Troubleshoot hardware problems, including network connectivity and peripheral devices.
- Guide users through step-by-step solutions and document all interactions and resolutions in the CRM system.
- Escalate complex issues to senior support staff or relevant development teams when necessary.
- Create and maintain a knowledge base of frequently asked questions and technical solutions.
- Provide feedback to the product development team on common issues and potential improvements.
- Assist in the onboarding and training of new support team members.
- Proactively monitor system performance and identify potential issues before they impact users.
- Participate in team meetings and contribute to the continuous improvement of support processes.
- Proven experience as a Technical Support Specialist or in a similar IT support role.
- Strong understanding of computer systems, networks, and common software applications.
- Excellent troubleshooting and problem-solving abilities.
- Exceptional customer service and communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Proficiency in using helpdesk ticketing systems and remote support tools.
- Ability to work effectively in a fast-paced, collaborative environment.
- A relevant IT certification (e.g., CompTIA A+, Network+) is a strong asset.
- Familiarity with CRM software is a plus.
- Fluency in English is mandatory.
Technical Support Engineer
Posted 1 day ago
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Job Description
Key Responsibilities:
- Provide advanced technical support to end-users via phone, email, and chat.
- Diagnose and resolve complex hardware, software, and network-related issues.
- Troubleshoot and repair technical problems across various operating systems and applications.
- Escalate unresolved issues to appropriate internal teams for further investigation.
- Document all support interactions, resolutions, and technical procedures in the CRM system.
- Contribute to the development and maintenance of the technical knowledge base.
- Identify trends in support requests and proactively suggest product or service improvements.
- Ensure timely and effective resolution of customer issues, maintaining high satisfaction levels.
- Conduct remote training sessions for users on software and hardware functionalities.
- Stay updated with the latest technological advancements and company products/services.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 3 years of experience in a technical support or helpdesk role.
- Proficiency in troubleshooting operating systems (Windows, macOS, Linux), common business applications, and network protocols.
- Experience with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow).
- Strong understanding of IT infrastructure, including servers, networks, and cloud services.
- Excellent analytical and problem-solving skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
- Ability to work independently and manage workload effectively in a remote environment.
- Customer-centric mindset and a dedication to providing outstanding service.
- Relevant certifications (e.g., CompTIA A+, Network+, CCNA) are a plus.
Technical Support Lead
Posted 1 day ago
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Job Description
Responsibilities:
- Lead, train, and mentor a team of technical support engineers, fostering a high-performance culture.
- Manage the daily workflow of the support team, ensuring efficient ticket allocation and resolution times.
- Serve as a point of escalation for complex technical issues and customer complaints.
- Develop and maintain knowledge base articles, FAQs, and troubleshooting guides.
- Monitor support performance metrics (e.g., response time, resolution time, customer satisfaction) and implement strategies for improvement.
- Collaborate with product development and engineering teams to identify root causes of recurring issues and advocate for product fixes.
- Contribute to the development and implementation of new support processes and tools.
- Ensure adherence to service level agreements (SLAs) and company support standards.
- Conduct regular team meetings, provide performance feedback, and conduct one-on-one coaching.
- Assist in the hiring and onboarding of new technical support staff.
- Identify trends in support requests and provide actionable insights to relevant departments.
- Manage relationships with third-party support vendors, if applicable.
- Contribute to the development of training materials for both internal staff and customers.
- Stay up-to-date with product updates and technical advancements relevant to customer support.
- Participate in on-call rotation as needed for critical issue resolution.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- 3-5 years of experience in technical support or customer service, with at least 1-2 years in a leadership or supervisory role.
- Strong understanding of IT infrastructure, operating systems, networking concepts, and common software applications.
- Proven experience troubleshooting hardware and software issues.
- Excellent problem-solving, analytical, and diagnostic skills.
- Exceptional communication, interpersonal, and customer service skills.
- Experience with helpdesk ticketing systems (e.g., Zendesk, Jira Service Management) and remote support tools.
- Ability to lead and motivate a team effectively.
- Strong organizational and time management skills.
- Experience in developing and delivering technical training is a plus.
- Familiarity with scripting or basic programming is advantageous.
- Ability to work effectively in a hybrid work environment.
Technical Support Specialist
Posted 2 days ago
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Job Description
Responsibilities:
- Provide technical assistance and support for incoming queries and issues related to our products and services.
- Respond to customer queries in a timely and accurate manner via phone, email, or chat.
- Diagnose and resolve technical hardware and software issues.
- Install, configure, and update software and hardware as needed.
- Guide users through problem-solving processes.
- Identify and escalate situations requiring urgent attention to the relevant departments.
- Document all technical issues and resolutions in the support ticketing system.
- Create and maintain technical documentation, including user guides and FAQs.
- Assist in the training of new support staff.
- Gather customer feedback and report it to product development teams for service improvement.
Qualifications:
- Proven experience in a technical support role.
- Excellent problem-solving and troubleshooting skills.
- Proficiency with common operating systems and software applications.
- Familiarity with CRM and help desk ticketing systems.
- Strong communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Customer-oriented attitude and patience.
- Ability to work effectively in a team and independently.
- High school diploma or equivalent; higher education in a relevant field is a plus.
Technical Support Engineer
Posted 3 days ago
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Job Description
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Technical Support Specialist
Posted 4 days ago
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Job Description
Responsibilities:
- Provide first-level technical support and troubleshooting for software and hardware issues.
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Diagnose and resolve technical problems, guiding users through step-by-step solutions.
- Document all customer interactions, issues, and resolutions in the ticketing system.
- Escalate unresolved issues to higher-level support or relevant departments.
- Contribute to the knowledge base by creating and updating support articles and FAQs.
- Identify trends in customer issues and provide feedback to product development teams.
- Ensure customer satisfaction by delivering high-quality support services.
- Maintain a strong understanding of our client's products and services.
- Follow support procedures and guidelines to ensure consistent service delivery.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in a technical field is a plus.
- Minimum of 2 years of experience in technical support or a similar customer service role.
- Proficiency in troubleshooting common operating system (Windows, macOS) and software issues.
- Familiarity with network concepts and basic hardware troubleshooting.
- Excellent communication, listening, and interpersonal skills.
- Ability to explain technical information clearly and concisely to non-technical users.
- Strong problem-solving and analytical skills.
- Patience and empathy when dealing with customer issues.
- Experience with helpdesk ticketing systems (e.g., Zendesk, ServiceNow).
- Ability to work effectively in a hybrid work environment.
Technical Support Specialist
Posted 4 days ago
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Job Description
Key Responsibilities:
- Respond to customer inquiries and issues via phone, email, and chat in a timely and professional manner.
- Diagnose and resolve hardware, software, and network problems for end-users.
- Install, configure, and maintain computer systems, printers, and other peripherals.
- Provide technical guidance and support on the use of company-provided software and applications.
- Escalate complex issues to senior technical staff or relevant departments when necessary.
- Document all support requests, troubleshooting steps, and resolutions in the ticketing system.
- Create and update knowledge base articles and user guides to assist customers and colleagues.
- Assist with user account management, including creation, modification, and deletion of accounts.
- Conduct basic training sessions for new users on system functionalities.
- Proactively identify potential issues and recommend solutions to improve system performance and user experience.
- Maintain a high level of customer satisfaction by delivering excellent service and support.
- Stay current with the latest technology trends and support tools.
- Perform routine system maintenance and updates as required.
- Collaborate with other IT team members on various projects and initiatives.
- Proven experience in a technical support or helpdesk role, preferably within a corporate environment.
- Strong understanding of Windows and macOS operating systems.
- Familiarity with common office productivity software (e.g., Microsoft Office Suite, Google Workspace).
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP) and troubleshooting.
- Experience with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow).
- Excellent communication and active listening skills, with the ability to explain technical concepts clearly to non-technical users.
- Strong problem-solving and analytical abilities.
- Ability to work independently and as part of a team in a fast-paced environment.
- A relevant certification such as CompTIA A+ or equivalent is a plus.
- Previous experience supporting specific company applications or industry-specific software is advantageous.
Technical Support Specialist
Posted 4 days ago
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Job Description
Responsibilities:
- Provide first-level technical support to customers via phone, email, and chat, addressing inquiries and resolving issues promptly.
- Troubleshoot and diagnose hardware, software, and network problems.
- Guide customers through step-by-step solutions for technical issues.
- Escalate complex issues to senior support staff or appropriate departments when necessary.
- Document all support interactions, issues, and resolutions accurately in a ticketing system.
- Maintain a high level of customer satisfaction by providing efficient and friendly support.
- Contribute to the knowledge base by creating and updating FAQs, user guides, and troubleshooting articles.
- Assist with the setup and configuration of new hardware and software for users.
- Identify trends in customer issues and provide feedback to the development and product teams.
- Stay updated on product knowledge and technical advancements.
- Adhere to service level agreements (SLAs) for response and resolution times.
- Assist with user account management and permissions.
- Participate in team meetings and training sessions.
- Provide remote support to users as needed.
- High school diploma or equivalent; Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field is a plus.
- Minimum of 2 years of experience in technical support or a similar customer-facing IT role.
- Proficiency in troubleshooting common operating systems (Windows, macOS) and software applications.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP).
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) is desirable.
- Excellent communication, listening, and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Ability to explain technical concepts clearly to non-technical users.
- Patience and a customer-centric attitude.
- Ability to work effectively in a hybrid environment.
- Experience with remote support tools.
- Basic understanding of hardware components and troubleshooting.