What Jobs are available for Technical Support in Al Muharraq?
Showing 1890 Technical Support jobs in Al Muharraq
Technical Support Lead
6060 Busaiteen
BHD5000 Annually
WhatJobs Direct
Posted today
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Job Description
Our client, a fast-growing technology company, is seeking a motivated and experienced Technical Support Lead to manage and mentor their fully remote customer service and helpdesk team. This is a critical role focused on ensuring exceptional technical support is provided to our client's user base, maintaining high levels of customer satisfaction. You will be responsible for leading a team of support engineers, managing ticket queues, resolving escalated technical issues, and developing efficient support processes. The ideal candidate will possess strong technical troubleshooting skills, excellent customer service acumen, and proven leadership abilities. Responsibilities include overseeing daily support operations, training and developing support staff, monitoring support metrics (e.g., response times, resolution rates), and identifying trends in customer issues to provide feedback for product improvement. You will act as a point of escalation for complex technical problems, working collaboratively with engineering and product teams to ensure timely and effective resolutions. This role requires a deep understanding of IT systems, software applications, and hardware troubleshooting. Experience with helpdesk software (e.g., Zendesk, ServiceNow, Jira Service Management) and remote support tools is essential. You will also be responsible for documenting support procedures, creating knowledge base articles, and implementing strategies to improve self-service options for customers. The ability to manage a remote team effectively, foster a positive team culture, and maintain high standards of service delivery is paramount. This position requires strong organizational skills, excellent communication, and a proactive approach to customer problem-solving.
Responsibilities:
Responsibilities:
- Lead and manage a remote technical support and helpdesk team.
- Oversee daily support operations, ensuring timely and effective issue resolution.
- Train, mentor, and develop support staff to enhance their technical and customer service skills.
- Manage incoming support tickets, prioritizing and escalating issues as needed.
- Act as a primary point of escalation for complex technical problems.
- Monitor key support metrics and implement strategies for continuous improvement.
- Collaborate with engineering and product teams to provide feedback and resolve issues.
- Develop and maintain support documentation, including knowledge base articles and FAQs.
- Ensure a high level of customer satisfaction through excellent service delivery.
- Implement best practices for remote team management and customer support.
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- A minimum of 5 years of experience in technical support or helpdesk roles, with at least 2 years in a leadership or supervisory capacity.
- Proven experience managing and mentoring remote teams.
- Strong technical troubleshooting skills across various operating systems, software, and hardware.
- Proficiency with helpdesk ticketing systems and remote support tools.
- Excellent customer service, communication, and interpersonal skills.
- Ability to prioritize tasks, manage time effectively, and work under pressure.
- A proactive approach to problem-solving and a passion for customer success.
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0
Technical Support Lead
23456 Busaiteen
BHD75000 Annually
WhatJobs Direct
Posted today
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Job Description
We are looking for an experienced Technical Support Lead to join our fully remote team, managing and enhancing our Customer Service & Helpdesk operations. This role is critical in ensuring seamless technical assistance and exceptional customer satisfaction for our client's user base. You will lead a team of remote support specialists, overseeing daily operations, providing guidance, and fostering a high-performance culture. Responsibilities include managing ticket queues, prioritizing issues, and ensuring timely resolution of complex technical problems across various platforms and software applications. You will develop and implement best practices for support, including knowledge base management, escalation procedures, and customer feedback mechanisms. The ideal candidate will possess a strong technical aptitude, extensive experience in IT support, and proven leadership skills. You must be adept at troubleshooting hardware, software, and network issues, with a deep understanding of common operating systems and applications. Excellent communication and interpersonal skills are paramount, as you will be interacting with customers and team members remotely on a daily basis. Experience with CRM and ticketing systems (e.g., Zendesk, ServiceNow) is required. You will also be responsible for identifying trends in support requests, analyzing root causes, and collaborating with development teams to implement product improvements. The ability to train and mentor support staff, create comprehensive documentation, and contribute to the strategic improvement of the customer support function is essential. This is a fantastic opportunity to lead a critical customer-facing function in a fully remote capacity, driving excellence in technical support and contributing to the overall success of our client.
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1
Technical Support Specialist
1101 Manama, Capital
BHD18 Hourly
WhatJobs
Posted 2 days ago
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Job Description
Our client is a leading technology solutions provider seeking a highly motivated and customer-focused Technical Support Specialist to manage their client interactions and provide expert assistance. This is an on-site position based in **Manama, Capital, BH**. The successful candidate will be the primary point of contact for clients experiencing technical issues, ensuring timely and effective resolution. Responsibilities include troubleshooting hardware and software problems, diagnosing and resolving network connectivity issues, and guiding users through step-by-step solutions. You will also be responsible for documenting all support interactions, maintaining a comprehensive knowledge base of common issues and their resolutions, and escalating complex problems to higher-level support teams when necessary. A key aspect of this role is providing excellent customer service, demonstrating patience, empathy, and a commitment to client satisfaction. You will need to effectively communicate technical information to both technical and non-technical users. The ideal candidate will have a strong understanding of operating systems (Windows, macOS), common office applications, and basic networking concepts. Experience with CRM systems and ticketing software is a plus. A Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience, is preferred. You should possess excellent problem-solving skills, a keen eye for detail, and the ability to work under pressure. This role is perfect for someone who enjoys helping others and thrives in a dynamic support environment. Join a company that values its employees and offers opportunities for professional growth. Your contribution will be vital in ensuring our clients' seamless technological experience.
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2
Technical Support Specialist
BH13 Busaiteen, Muharraq
BHD50000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a proficient Technical Support Specialist to join their growing Customer Service & Helpdesk team. This role is crucial in providing timely and effective technical assistance to customers, resolving issues, and ensuring a high level of customer satisfaction. This is a fully remote position, allowing for flexible working arrangements. Responsibilities include responding to customer inquiries via phone, email, and chat; troubleshooting hardware, software, and network issues; guiding users through step-by-step solutions; escalating complex problems to appropriate internal teams; documenting support interactions; and contributing to the knowledge base. The ideal candidate possesses strong technical aptitude, excellent problem-solving skills, and exceptional communication and interpersonal abilities. Proficiency with operating systems (Windows, macOS), common software applications, and basic networking concepts is essential. Experience with CRM systems and ticketing software is highly desirable. A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience, is required, along with at least 2 years of experience in technical support or a helpdesk environment. We are looking for a patient, customer-focused individual who can clearly articulate technical solutions to non-technical users. This role offers a fantastic opportunity to develop your technical and customer service skills in a supportive, remote setting. The role's operational base is in **Busaiteen, Muharraq, BH**, but the position is fully remote.
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3
Technical Support Specialist
315 Arad
BHD40000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a motivated and customer-focused Technical Support Specialist to join their busy Helpdesk team. This on-site role involves providing first-line technical assistance and support to end-users. You will be responsible for responding to queries and issues via phone, email, or in-person, diagnosing hardware and software problems, and troubleshooting technical issues effectively. This includes setting up new user accounts and equipment, installing and configuring hardware and software, and performing timely resolution of technical problems. Maintaining a high degree of customer service for all support queries and escalating unresolved issues to the next level of support when required is crucial. The ideal candidate will have a strong technical aptitude, excellent problem-solving skills, and the ability to explain technical information clearly to non-technical users. You should be adept at managing multiple support tickets simultaneously and prioritizing tasks to ensure efficient resolution.
Responsibilities:
Responsibilities:
- Provide first-level technical support to end-users for hardware, software, and network issues.
- Respond to support requests via phone, email, and ticketing system in a timely manner.
- Diagnose and resolve technical hardware and software issues.
- Install, configure, and upgrade computer hardware, operating systems, and applications.
- Set up new user accounts and user workstations.
- Troubleshoot and repair common technical problems.
- Escalate complex issues to senior support staff or relevant departments.
- Document all support activities and resolutions in the ticketing system.
- Maintain IT equipment inventory and ensure proper functioning.
- Provide basic training to end-users on software and hardware usage.
- High School Diploma or equivalent; Associate's or Bachelor's degree in IT or a related field is preferred.
- Proven experience in a technical support or helpdesk role.
- Strong knowledge of Windows operating systems and common desktop applications (e.g., Microsoft Office Suite).
- Familiarity with network concepts and troubleshooting.
- Excellent communication and customer service skills.
- Ability to diagnose and resolve technical problems efficiently.
- CompTIA A+, Network+, or similar certifications are a plus.
- Ability to work effectively under pressure and manage multiple priorities.
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4
Technical Support Engineer
BH26 3BN Arad
BHD50000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and customer-focused Technical Support Engineer to join their dedicated team, serving clients in **Hidd, Muharraq, BH**. This role involves providing advanced technical assistance and solutions to customers encountering issues with our client's software and hardware products. You will be a key point of contact, diagnosing complex technical problems, troubleshooting effectively, and guiding customers through resolutions. This position requires a deep understanding of our client's product suite, along with strong analytical and problem-solving capabilities. Responsibilities include managing support tickets, documenting technical issues and solutions, and contributing to the knowledge base. You will also collaborate with engineering and product development teams to report bugs and suggest product enhancements. Excellent communication skills are essential for explaining technical concepts clearly to both technical and non-technical users. The ability to remain calm and professional under pressure is crucial. This role offers a hybrid work arrangement, blending remote flexibility with essential in-office collaboration and team interaction. A proactive approach to identifying potential issues and developing preventative solutions is highly valued. We are looking for an individual who is passionate about technology and dedicated to ensuring customer satisfaction. Opportunities for professional growth and specialization within the technical support domain are available. Join a dynamic team committed to excellence in customer service.
Responsibilities:
Responsibilities:
- Provide advanced technical support for software and hardware products.
- Diagnose and troubleshoot complex technical issues reported by customers.
- Guide customers through step-by-step solutions via phone, email, or chat.
- Manage and prioritize support tickets using a ticketing system.
- Document technical problems, solutions, and workarounds.
- Contribute to the development and maintenance of the company's knowledge base.
- Collaborate with engineering teams to report bugs and suggest product improvements.
- Escalate unresolved issues to appropriate internal teams.
- Ensure timely and effective resolution of customer inquiries.
- Maintain a high level of customer satisfaction.
- Proven experience as a Technical Support Engineer or similar role.
- In-depth knowledge of operating systems, networking, and common software applications.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow).
- Ability to explain technical concepts to non-technical users.
- Proficiency in troubleshooting hardware and software issues.
- Experience in a hybrid work environment.
- Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
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5
Technical Support Engineer
54322 Busaiteen, Muharraq
BHD65000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and highly skilled Technical Support Engineer to provide exceptional assistance to their users. This role is crucial for ensuring smooth operation and user satisfaction with their range of products and services. You will be responsible for diagnosing and resolving technical issues, providing clear instructions, and escalating complex problems when necessary. The ideal candidate possesses a strong technical aptitude, excellent problem-solving skills, and outstanding communication abilities. You will handle inquiries via multiple channels, including email, phone, and chat, documenting all interactions and resolutions accurately. Key responsibilities include troubleshooting hardware and software issues, guiding users through setup processes, and educating them on product features. A deep understanding of (mention specific relevant technologies, e.g., operating systems, networking, software applications) is essential. You will work closely with the engineering and product development teams to identify recurring issues and contribute to product improvements. Proactive customer engagement and the ability to anticipate user needs are highly valued. We are looking for an individual who is patient, empathetic, and committed to providing a positive customer experience. The ability to work effectively in a fast-paced, dynamic environment and manage multiple support tickets simultaneously is paramount. This role offers the opportunity to be a key part of a customer-centric organization.
Key Responsibilities:
Key Responsibilities:
- Provide first-level technical support to customers via email, phone, and chat.
- Diagnose and resolve hardware, software, and network-related issues.
- Guide users through product installation, setup, and troubleshooting steps.
- Document customer interactions, technical issues, and resolutions in a ticketing system.
- Escalate complex issues to appropriate internal teams for resolution.
- Educate customers on product features and best practices.
- Contribute to the knowledge base with FAQs and troubleshooting guides.
- Identify trends in customer issues and provide feedback to product teams.
- Maintain a high level of customer satisfaction through prompt and effective support.
- Stay updated on product updates and technical changes.
- Associate's or Bachelor's degree in Computer Science, IT, or a related field, or equivalent practical experience.
- Minimum of 3 years of experience in technical support or a similar role.
- Strong knowledge of (mention specific relevant technologies, e.g., Windows/macOS operating systems, common software applications, basic networking concepts).
- Excellent problem-solving and troubleshooting skills.
- Outstanding verbal and written communication skills.
- Experience with CRM or ticketing systems (e.g., Zendesk, ServiceNow).
- Ability to explain technical concepts to non-technical users.
- Patience, empathy, and a customer-focused attitude.
- Ability to work independently and manage time effectively in a remote setting.
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6
Technical Support Lead
1001 Busaiteen, Muharraq
BHD75000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client, a rapidly expanding software company, is seeking an experienced and motivated Technical Support Lead to manage their customer support operations. This is an excellent opportunity to lead a team of support engineers, ensure exceptional customer service, and contribute to improving product usability and customer satisfaction. You will be responsible for overseeing the daily operations of the support desk, resolving complex technical issues, and developing efficient support processes. The ideal candidate will have a strong technical background, excellent problem-solving skills, and proven leadership abilities.
Key responsibilities include managing the support team's workload, providing technical guidance and training, and ensuring timely resolution of customer inquiries and issues. You will develop and maintain knowledge base articles, FAQs, and troubleshooting guides to empower both customers and support staff. This role requires monitoring support metrics, analyzing trends, and implementing strategies to improve response times, first-call resolution rates, and overall customer satisfaction. You will serve as an escalation point for complex technical problems and collaborate with engineering and product teams to identify and resolve underlying issues. Experience with CRM and ticketing systems is essential. The Technical Support Lead will also be responsible for contributing to product feedback and advocating for customer needs within the organization.
Qualifications include a Bachelor's degree in Computer Science, Information Technology, or a related field. A minimum of 5 years of experience in technical support or a similar role, with at least 2 years in a leadership or supervisory capacity, is required. Strong knowledge of operating systems, networking concepts, and common software applications is essential. Excellent communication, interpersonal, and customer service skills are paramount. Experience with SaaS products and cloud-based support environments is a strong plus. This position is based in our client's office in Busaiteen and requires active participation in team meetings and collaborative problem-solving.
Key responsibilities include managing the support team's workload, providing technical guidance and training, and ensuring timely resolution of customer inquiries and issues. You will develop and maintain knowledge base articles, FAQs, and troubleshooting guides to empower both customers and support staff. This role requires monitoring support metrics, analyzing trends, and implementing strategies to improve response times, first-call resolution rates, and overall customer satisfaction. You will serve as an escalation point for complex technical problems and collaborate with engineering and product teams to identify and resolve underlying issues. Experience with CRM and ticketing systems is essential. The Technical Support Lead will also be responsible for contributing to product feedback and advocating for customer needs within the organization.
Qualifications include a Bachelor's degree in Computer Science, Information Technology, or a related field. A minimum of 5 years of experience in technical support or a similar role, with at least 2 years in a leadership or supervisory capacity, is required. Strong knowledge of operating systems, networking concepts, and common software applications is essential. Excellent communication, interpersonal, and customer service skills are paramount. Experience with SaaS products and cloud-based support environments is a strong plus. This position is based in our client's office in Busaiteen and requires active participation in team meetings and collaborative problem-solving.
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7
Technical Support Specialist
602 Galali
BHD45000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is searching for a dedicated and resourceful Technical Support Specialist to manage their customer service operations. This role is crucial for ensuring client satisfaction and maintaining high service standards. The Technical Support Specialist will be the primary point of contact for customers experiencing technical issues, providing timely and effective solutions. Responsibilities include diagnosing and resolving hardware, software, and network problems through phone, email, and chat support. You will be expected to meticulously document all customer interactions, troubleshooting steps, and resolutions in the ticketing system. A key part of the role involves escalating complex issues to senior support teams or relevant departments when necessary, while ensuring follow-through until resolution. Proactive engagement with customers to provide updates and gather feedback is also essential. This position requires strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users. You will also contribute to the creation and maintenance of a knowledge base, documenting common issues and their solutions to empower both customers and support staff. The ideal candidate will have a passion for technology and a strong commitment to customer service excellence. This is an excellent opportunity to grow your career in a supportive and fast-paced environment. The role is located in **Sitra, Capital, BH**. We are looking for candidates with at least 2 years of experience in a technical support or helpdesk role, with a proven ability to troubleshoot a wide range of technical problems. A relevant IT certification (e.g., CompTIA A+, Network+) is highly desirable. Strong understanding of operating systems (Windows, macOS), common software applications, and basic networking principles is required. Excellent problem-solving skills, patience, and a customer-centric approach are paramount. Ability to manage multiple tickets simultaneously and prioritize workload effectively is crucial. Join our client and become an integral part of a team dedicated to providing outstanding technical assistance.
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8
Technical Support Lead
1008 Busaiteen, Muharraq
BHD72000 Annually
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client, a leading provider of enterprise software solutions, is seeking an experienced and proactive Technical Support Lead to spearhead our global, fully remote customer support team. This leadership role demands exceptional technical acumen, strong problem-solving abilities, and outstanding people management skills. You will be responsible for overseeing a team of technical support engineers, ensuring timely and effective resolution of customer issues across our diverse product suite. Key duties include managing support queues, prioritizing tickets, conducting root cause analysis for complex technical problems, and developing and implementing support best practices. The ideal candidate will possess a deep understanding of software troubleshooting, network infrastructure, and database management. You will mentor and train support staff, foster a culture of continuous improvement, and serve as an escalation point for critical customer issues. This position requires excellent communication skills for interacting with customers, development teams, and senior management. A proven track record in leading technical support teams in a remote environment is highly desirable. Qualifications include a Bachelor's degree in Computer Science, Information Technology, or a related field, with a minimum of 7 years of experience in technical support, including at least 3 years in a leadership capacity. Proficiency with CRM systems and ticketing platforms (e.g., Zendesk, Salesforce Service Cloud) is essential. If you are a passionate leader dedicated to delivering outstanding customer experiences and excel in a remote, international work setting, supporting our customer base that may include businesses in Janabiyah, Northern, BH , we invite you to apply.
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