306 Technical Support jobs in Al Muharraq
Technical Support Technician
Manama, Capital
Gulf Future Business - GFB
Posted 6 days ago
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Job Description
We are seeking two experienced Technical Support Technicians to provide comprehensive IT support services for a prominent educational institution in Bahrain. The role will involve on-site technical support for faculty, staff, and student facilities, ensuring all devices and IT infrastructure are fully operational and secure. This position requires skilled problem-solvers with a proactive approach to troubleshooting, maintenance, and support.
Key Responsibilities:
- Diagnose and resolve issues with PCs, printers, projectors, smart screens, and other user devices across the institution.
- Install, update, and configure software, drivers, and operating systems on all devices, including student labs, ensuring compatibility with institutional applications.
- Assist with setup and troubleshooting for network connectivity on devices used by staff and students, ensuring seamless access across campus.
- Perform regular maintenance on PCs, printers, projectors, and other IT equipment, prioritizing equipment in classrooms and labs.
- Install antivirus software, perform system updates, and educate users on secure practices for device protection.
- Set up and maintain technical equipment for lectures, presentations, and events to ensure smooth operation.
- Track and manage IT assets, including maintenance logs, repairs, and replacements for university equipment.
- Maintain detailed records of support activities, solutions, and recommendations for infrastructure improvements.
Qualifications:
- Minimum of a diploma in Information Technology or a related field.
- 3 to 5 years of experience in IT technical support or a similar role, with a strong background in troubleshooting hardware and software issues.
- Certifications such as A+, Network+, or ITIL are highly advantageous and will contribute positively to the selection process.
Technical Skills:
- Proficiency with IT infrastructure, including PCs, printers, projectors, and smart screens.
- Strong understanding of network setup and device connectivity troubleshooting.
Soft Skills:
- Excellent communication skills, with the ability to explain technical information clearly to non-technical users.
- Strong problem-solving abilities and a proactive approach to addressing technical issues.
- Ability to work both independently and within a team environment.
Additional Requirements:
- This is a fully on-site role; remote work is not permitted.
- Applicants should currently reside in Bahrain, as this is an immediate requirement.
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Technical Support Engineer
245 Busaiteen, Muharraq
BHD55000 Annually
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Our client, a rapidly growing technology firm, is seeking a dedicated and knowledgeable Technical Support Engineer to join their customer service and helpdesk team. This role is integral to ensuring our clients receive prompt and effective technical assistance. You will be responsible for troubleshooting hardware and software issues, diagnosing complex problems, and providing clear, concise solutions to end-users. Key duties include responding to support tickets via email, phone, and chat, documenting support interactions, and escalating issues to higher-level support teams when necessary. The ideal candidate will possess a strong understanding of IT systems, networks, and common software applications. Excellent problem-solving abilities, patience, and a customer-centric attitude are paramount. You will also be involved in creating and maintaining knowledge base articles and user guides to empower customers and reduce support volume. This position offers a hybrid work model, combining remote work flexibility with essential on-site collaboration and client interaction at our **Busaiteen, Muharraq, BH** office. A Bachelor's degree in Computer Science, IT, or a related field, or equivalent practical experience, is required. Previous experience in a technical support or helpdesk role (minimum 2 years) is essential. Certifications such as CompTIA A+, Network+, or Microsoft certifications are a strong asset. You should have excellent communication skills, both written and verbal, to effectively communicate technical information to non-technical users. A proactive approach to identifying potential issues and implementing preventative measures is also valued. Join a supportive team environment and contribute to delivering exceptional technical support in **Busaiteen, Muharraq, BH**.
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1
Technical Support Specialist
12305 Isa Town, Northern
BHD55000 Annually
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Our client is seeking a dedicated and proficient Technical Support Specialist to join their dynamic team, operating on a hybrid model based in **Shakhura, Northern, BH**. This role is vital for providing exceptional customer service and technical assistance to end-users, ensuring smooth operation of IT systems and resolving hardware and software issues efficiently. As a Technical Support Specialist, you will be the first point of contact for users seeking help with their technology. Your responsibilities will include diagnosing and resolving technical problems, responding to support tickets, guiding users through step-by-step solutions, and escalating complex issues to higher-level support teams when necessary. You will be expected to maintain accurate records of support interactions and resolutions, contributing to a knowledge base of common issues and solutions. A strong understanding of operating systems, network protocols, and common software applications is essential. The ideal candidate possesses excellent communication skills, patience, and a customer-centric approach. This hybrid role allows for a balance of in-office collaboration and remote work, providing flexibility while ensuring team cohesion and effective problem-solving. You will have the opportunity to work with a variety of technologies and contribute to maintaining a high level of user satisfaction. We are looking for an individual who is eager to learn, adaptable, and committed to providing top-notch technical support. If you have a passion for technology and helping others, this role in **Shakhura, Northern, BH** offers a great opportunity for growth.
Responsibilities:
Responsibilities:
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to service requests in a timely manner.
- Walk customers through problem-solving processes.
- Install, modify, and repair computer hardware and software.
- Run diagnostic programs to resolve problems.
- Identify and escalate priority issues to the appropriate resource.
- Document all technical support and maintenance schedules.
- Maintain records of customer interactions and fixes.
- Familiarize yourself with all new and emerging products and services.
- Provide training to users on new software and computer equipment.
- High school diploma or equivalent; Associate's or Bachelor's degree in IT or a related field preferred.
- 2+ years of experience in technical support or helpdesk roles.
- Proficiency with Windows, macOS, and common office software.
- Knowledge of network troubleshooting.
- Excellent communication and customer service skills.
- Ability to explain technical issues in simple terms.
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2
Technical Support Specialist
33456 Riffa, Southern
BHD50000 Annually
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Job Description
Our client, a prominent technology solutions provider, is seeking a dedicated and knowledgeable Technical Support Specialist to join their customer service team. This is a fully remote position, requiring you to provide expert assistance to clients experiencing technical difficulties. You will be the primary point of contact for troubleshooting hardware, software, and network issues, guiding users through step-by-step solutions. The ideal candidate possesses excellent diagnostic skills, patience, and a strong commitment to customer satisfaction. You will document all support interactions, escalate complex problems to higher-level support teams, and contribute to the knowledge base by creating helpful articles and FAQs. Responsibilities include: diagnosing and resolving technical hardware and software issues; answering user inquiries in a timely and professional manner; identifying and escalating issues to appropriate internal teams; providing support via phone, email, and chat; documenting all technical issues and resolutions in the CRM system; creating and updating knowledge base articles and support documentation; participating in team meetings and training sessions to stay updated on product knowledge; and ensuring a high level of customer satisfaction through efficient and effective problem-solving. A strong understanding of operating systems, networking protocols, and common software applications is essential. Experience with remote support tools and ticketing systems is highly valued. This remote role supports customers across various time zones, contributing to the overall success of our operations serving the Riffa, Southern, BH region and beyond.
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3
Technical Support Engineer
212 Ghuraifa, Capital
BHD4800 Monthly
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Our client, a rapidly expanding technology solutions provider, is seeking a highly skilled Technical Support Engineer to join their team in Jidhafs, Capital, BH . This role is integral to providing advanced technical assistance and ensuring customer satisfaction with our client's software and hardware products. The ideal candidate will possess a strong technical aptitude, excellent problem-solving abilities, and exceptional communication skills. Responsibilities include diagnosing and resolving complex technical issues reported by customers, providing detailed technical guidance and support, managing support tickets efficiently, and documenting solutions for internal and external knowledge bases. You will also collaborate with engineering and product development teams to identify recurring issues and contribute to product improvements. A Bachelor's degree in Computer Science, Information Technology, or a related technical field is required, along with a minimum of 3 years of experience in a technical support or helpdesk role. Proficiency in troubleshooting operating systems, network issues, and various software applications is essential. Experience with CRM systems and remote support tools is highly desirable. This position offers a hybrid work arrangement, allowing for a blend of in-office collaboration and remote work flexibility. We are looking for a proactive, customer-focused individual who thrives in a challenging technical environment and is committed to delivering outstanding support.
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4
Technical Support Engineer
250 Ghuraifa, Capital
BHD1800 Annually
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Posted today
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Job Description
Join Our client, a rapidly expanding IT solutions provider, as a Technical Support Engineer in Jidhafs, Capital, BH . This role is integral to maintaining the satisfaction of our diverse client base by providing timely and effective technical assistance. You will be the first point of contact for customers experiencing issues with our software and hardware products, diagnosing problems, and guiding them towards resolution. The ideal candidate possesses strong analytical skills, exceptional problem-solving abilities, and a patient, customer-centric approach. You should be comfortable working independently and as part of a collaborative team, contributing to a knowledge base of solutions, and ensuring a seamless user experience.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide first-line technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot hardware, software, and network issues.
- Escalate complex problems to higher-level support teams when necessary.
- Guide users through step-by-step solutions to technical problems.
- Document all support interactions, resolutions, and feedback in the CRM system.
- Contribute to the development of support documentation, FAQs, and knowledge base articles.
- Identify recurring technical issues and provide feedback to the product development team.
- Maintain a high level of customer satisfaction through professional and empathetic communication.
- Stay up-to-date with product updates and new technologies.
- Assist with the setup and configuration of new user accounts and equipment.
Qualifications:
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 2 years of experience in a technical support or helpdesk role.
- Proficiency in troubleshooting common operating systems (Windows, macOS) and software applications.
- Familiarity with networking concepts and hardware.
- Excellent communication and active listening skills.
- Strong problem-solving and analytical capabilities.
- Ability to explain technical concepts to non-technical users.
- Customer-oriented attitude and a passion for helping others.
- Experience with ticketing systems (e.g., Zendesk, Jira Service Desk) is a plus.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are advantageous.
This advertiser has chosen not to accept applicants from your region.
5
Technical Support Specialist
10003 Bilad Al Qadeem, Capital
BHD50000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Our client is looking for a dedicated and customer-focused Technical Support Specialist to join their growing team, remotely serving clients. This role is crucial in providing exceptional support and resolving technical issues for users of our client's software and services. You will be the first point of contact for customers experiencing technical difficulties, offering prompt and effective solutions. Responsibilities include responding to customer inquiries via phone, email, and chat; diagnosing and troubleshooting hardware and software problems; guiding users through step-by-step solutions; escalating complex issues to higher-level support teams; maintaining accurate records of customer interactions and resolutions; and contributing to the knowledge base with solutions and workarounds. The ideal candidate will have a strong understanding of computer systems, networks, and common software applications, with at least 2 years of experience in a technical support or helpdesk role. Excellent communication and interpersonal skills are paramount, as is patience and a customer-centric approach. Familiarity with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools is highly desirable. This is a fully remote position, offering the flexibility to work from home and be part of a dynamic, collaborative team from anywhere. While the operational hub is in **Tubli, Capital, BH**, this role offers complete remote flexibility. We are seeking individuals who are passionate about helping others and possess strong technical aptitude.
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6
Technical Support Specialist
451 Seef, Capital
BHD40000 Annually
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Posted 2 days ago
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Job Description
Our client, a forward-thinking technology company, is actively seeking a talented Technical Support Specialist to join their remote support team, supporting users in Seef, Capital, BH . This role is perfect for an individual who excels at troubleshooting complex technical issues, possesses exceptional communication skills, and thrives in a collaborative, remote-first environment. You will be the first line of defense, providing prompt and effective assistance to our diverse user base across various platforms.
Responsibilities:
Responsibilities:
- Provide first-level technical support to users via phone, email, and chat, resolving hardware, software, and network issues.
- Diagnose and troubleshoot technical problems, documenting all issues and resolutions in our ticketing system.
- Escalate complex issues to senior support staff or relevant departments when necessary.
- Guide users through step-by-step solutions to technical problems.
- Maintain a high level of customer satisfaction by providing timely and professional support.
- Contribute to the development of our knowledge base by creating and updating support articles and FAQs.
- Assist in the installation, configuration, and maintenance of user workstations and software.
- Monitor system performance and proactively identify potential issues.
- Participate in team meetings and contribute to process improvement initiatives.
- Stay abreast of new technologies and product updates to ensure continued expertise.
- Associate's degree or equivalent practical experience in Information Technology, Computer Science, or a related field.
- Minimum of 2 years of experience in technical support or a similar IT role.
- Strong understanding of operating systems (Windows, macOS), common software applications, and basic networking concepts.
- Familiarity with troubleshooting common hardware and software issues.
- Excellent problem-solving and analytical skills.
- Outstanding verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Experience with remote support tools (e.g., TeamViewer, AnyDesk) is a plus.
- Ability to work independently and manage time effectively in a remote setting.
- Customer-focused mindset with a commitment to providing excellent service.
- Enthusiasm for technology and a desire to learn.
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7
Technical Support Engineer
105 Al Daih, Northern
BHD60000 Annually
WhatJobs
Posted 2 days ago
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Job Description
Our client requires a skilled Technical Support Engineer to provide advanced technical assistance to their customer base. This hybrid role involves resolving complex technical issues related to software and hardware, conducting in-depth diagnostics, and collaborating with internal development teams to identify root causes and implement solutions. You will be responsible for managing support tickets, ensuring timely resolution, and documenting technical solutions for internal knowledge bases and customer self-help resources. The ideal candidate will possess a strong background in IT support, excellent analytical and problem-solving skills, and the ability to communicate technical information clearly and effectively to both technical and non-technical audiences. Key responsibilities include responding to customer escalations, performing remote troubleshooting, and occasionally providing on-site support as needed. You will also be involved in testing new product releases and providing feedback to the development team. This role demands a proactive approach to customer satisfaction and a commitment to continuous learning in a rapidly evolving technological landscape. A solid understanding of networking principles, operating systems, and common enterprise applications is essential. Candidates should be adept at managing their workload, prioritizing tasks efficiently, and working collaboratively within a team environment. We are looking for an individual who can thrive in a challenging yet rewarding setting, contributing to the overall success of our technical support operations.
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8
Technical Support Lead
200 Manama, Capital
BHD70000 Annually
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Posted 2 days ago
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Job Description
Our client is looking for a motivated and experienced Technical Support Lead to manage and guide their customer support team. This role is focused on ensuring exceptional service delivery to clients by resolving technical issues efficiently and effectively. You will be responsible for overseeing the day-to-day operations of the helpdesk, including managing ticket queues, prioritizing urgent requests, and ensuring timely resolution of customer inquiries. As a Technical Support Lead, you will also play a critical role in training and mentoring support agents, developing support documentation and knowledge base articles, and identifying trends in customer issues to drive product improvements.
The ideal candidate will have a strong technical aptitude, excellent problem-solving skills, and a passion for customer satisfaction. You should be proficient in troubleshooting a wide range of hardware and software issues, and comfortable escalating complex problems to higher levels of support when necessary. This position requires strong leadership qualities, including the ability to motivate a team, manage performance, and foster a collaborative work environment. Experience with CRM and ticketing systems is essential. You will work closely with engineering and product development teams to communicate customer feedback and contribute to the overall improvement of our client's offerings.
Location: This is a fully remote position, allowing you to work from anywhere. While the team is centrally coordinated with an association to **Manama, Capital, BH**, you will operate from your own dedicated workspace. This role demands a high degree of autonomy and self-management. Successful candidates will be adept at virtual communication and collaboration, ensuring seamless integration with a distributed team. We are committed to providing a robust remote support structure.
Qualifications:
The ideal candidate will have a strong technical aptitude, excellent problem-solving skills, and a passion for customer satisfaction. You should be proficient in troubleshooting a wide range of hardware and software issues, and comfortable escalating complex problems to higher levels of support when necessary. This position requires strong leadership qualities, including the ability to motivate a team, manage performance, and foster a collaborative work environment. Experience with CRM and ticketing systems is essential. You will work closely with engineering and product development teams to communicate customer feedback and contribute to the overall improvement of our client's offerings.
Location: This is a fully remote position, allowing you to work from anywhere. While the team is centrally coordinated with an association to **Manama, Capital, BH**, you will operate from your own dedicated workspace. This role demands a high degree of autonomy and self-management. Successful candidates will be adept at virtual communication and collaboration, ensuring seamless integration with a distributed team. We are committed to providing a robust remote support structure.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support or a related customer service role.
- At least 2 years of experience in a team lead or supervisory position.
- Strong knowledge of operating systems (Windows, macOS, Linux), networking principles, and common software applications.
- Proficiency with helpdesk and ticketing software (e.g., Zendesk, ServiceNow).
- Excellent communication, interpersonal, and customer service skills.
- Ability to diagnose and resolve technical hardware and software issues.
- Strong organizational and time-management skills.
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