2283 Technical Support jobs in Manama
Technical Support Engineer
BH26 3BN Arad
BHD50000 Annually
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Job Description
Our client is seeking a highly skilled and customer-focused Technical Support Engineer to join their dedicated team, serving clients in **Hidd, Muharraq, BH**. This role involves providing advanced technical assistance and solutions to customers encountering issues with our client's software and hardware products. You will be a key point of contact, diagnosing complex technical problems, troubleshooting effectively, and guiding customers through resolutions. This position requires a deep understanding of our client's product suite, along with strong analytical and problem-solving capabilities. Responsibilities include managing support tickets, documenting technical issues and solutions, and contributing to the knowledge base. You will also collaborate with engineering and product development teams to report bugs and suggest product enhancements. Excellent communication skills are essential for explaining technical concepts clearly to both technical and non-technical users. The ability to remain calm and professional under pressure is crucial. This role offers a hybrid work arrangement, blending remote flexibility with essential in-office collaboration and team interaction. A proactive approach to identifying potential issues and developing preventative solutions is highly valued. We are looking for an individual who is passionate about technology and dedicated to ensuring customer satisfaction. Opportunities for professional growth and specialization within the technical support domain are available. Join a dynamic team committed to excellence in customer service.
Responsibilities:
Responsibilities:
- Provide advanced technical support for software and hardware products.
- Diagnose and troubleshoot complex technical issues reported by customers.
- Guide customers through step-by-step solutions via phone, email, or chat.
- Manage and prioritize support tickets using a ticketing system.
- Document technical problems, solutions, and workarounds.
- Contribute to the development and maintenance of the company's knowledge base.
- Collaborate with engineering teams to report bugs and suggest product improvements.
- Escalate unresolved issues to appropriate internal teams.
- Ensure timely and effective resolution of customer inquiries.
- Maintain a high level of customer satisfaction.
- Proven experience as a Technical Support Engineer or similar role.
- In-depth knowledge of operating systems, networking, and common software applications.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow).
- Ability to explain technical concepts to non-technical users.
- Proficiency in troubleshooting hardware and software issues.
- Experience in a hybrid work environment.
- Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
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0
Technical Support Specialist
25678 Seef, Capital
BHD60000 Annually
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Posted 3 days ago
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Job Description
Our client is seeking a dedicated and customer-focused Technical Support Specialist to join their fully remote support team. This role is critical in providing prompt and effective technical assistance to clients, resolving hardware, software, and network issues. You will be the first point of contact for users experiencing technical difficulties, diagnosing problems, and guiding them through step-by-step solutions. The ideal candidate possesses excellent communication skills, a strong technical aptitude, and a genuine desire to help others.
Responsibilities:
Responsibilities:
- Provide first-level technical support to end-users via phone, email, and chat.
- Diagnose and resolve hardware, software, and network-related issues.
- Install, configure, and troubleshoot operating systems and application software.
- Assist users with account management, password resets, and access issues.
- Escalate complex technical problems to appropriate senior support staff or specialized teams.
- Document all support interactions, issues, and resolutions accurately in the ticketing system.
- Develop and maintain technical documentation, FAQs, and user guides.
- Proactively monitor system performance and identify potential issues.
- Provide training and guidance to users on software and hardware usage.
- Ensure customer satisfaction by providing timely and effective support.
- Stay updated on product updates, new features, and common troubleshooting techniques.
- Adhere to service level agreements (SLAs) and internal support policies.
- Contribute to the continuous improvement of support processes and knowledge base.
- Identify trends in support requests and report them to management for potential product enhancements.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
- 1-3 years of experience in technical support or a similar customer-facing IT role.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with common office productivity software (e.g., Microsoft Office Suite, Google Workspace).
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
- Experience with remote desktop tools and ticketing systems.
- Excellent troubleshooting and problem-solving skills.
- Exceptional communication, listening, and interpersonal skills.
- Customer-oriented mindset with a patient and empathetic approach.
- Ability to work independently and manage time effectively in a fully remote environment.
- Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate are a plus.
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1
Technical Support Specialist
20001 Seef, Capital
BHD55000 Annually
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Posted 3 days ago
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Job Description
Our client, a leading technology solutions provider, is seeking a skilled and customer-focused Technical Support Specialist to join their growing team in Seef, Capital, BH . This hybrid role offers the best of both worlds, combining the benefits of in-office collaboration with the flexibility of remote work. The Technical Support Specialist will be responsible for providing timely and effective technical assistance to our client's diverse customer base. You will troubleshoot hardware, software, and network issues, diagnose problems, and implement solutions to ensure customer satisfaction. Key responsibilities include responding to support tickets, managing incoming calls and emails, and documenting technical issues and resolutions. You will work to resolve issues efficiently, escalating complex problems to higher-level support teams when necessary. Maintaining a strong understanding of our client's products and services is crucial. You will assist customers with installation, configuration, and general usage of their technology solutions. Proactive communication and the ability to explain technical concepts in a clear and concise manner to non-technical users are essential. We are looking for an individual with a passion for technology and a commitment to exceptional customer service. A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience, is required. Proven experience in a technical support role, with a strong understanding of operating systems (Windows, macOS), network protocols, and common software applications, is necessary. Familiarity with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools is a plus. Excellent problem-solving skills, patience, and a customer-centric approach are vital. This is an excellent opportunity for a dedicated technical professional to advance their career within a supportive and innovative environment, offering a competitive salary and benefits package.
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2
Technical Support Specialist
221 Seef, Capital
BHD48000 Annually
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Posted 4 days ago
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Job Description
Our client is seeking a skilled Technical Support Specialist to provide exceptional assistance to users experiencing hardware, software, or network issues. This hybrid role offers the flexibility to work both remotely and from our office located in Jidhafs, Capital, BH , allowing for effective team collaboration and in-person support when needed. You will be the first point of contact for technical queries, diagnosing and resolving a wide range of IT problems via phone, email, and remote access tools. Responsibilities include troubleshooting operating systems, applications, printers, and network connectivity. You will install, configure, and upgrade hardware and software components. Documenting technical issues, solutions, and procedures in a knowledge base is crucial for efficient problem-solving and training. Providing end-user training and guidance on IT best practices is also a key aspect of this role. The ideal candidate possesses strong technical aptitude, excellent problem-solving skills, and a customer-centric approach. Proficiency in Windows and macOS operating systems, Microsoft Office Suite, and common networking protocols is essential. Experience with ticketing systems (e.g., Jira, Zendesk) and remote support tools (e.g., TeamViewer, AnyDesk) is highly desirable. You must be able to explain technical concepts clearly and concisely to non-technical users. The ability to manage multiple support requests simultaneously, prioritize effectively, and work independently or as part of a team is critical. This role requires a commitment to providing timely and effective technical solutions.
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3
Technical Support Specialist
5002 Zinj, Capital
BHD50000 Annually
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Posted 5 days ago
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Job Description
Our client, a leading software provider, is seeking a highly skilled and customer-focused Technical Support Specialist to join their dedicated support team. This role is essential in providing timely and effective technical assistance to clients, ensuring their satisfaction and seamless use of our client's products. The ideal candidate will possess strong troubleshooting skills, excellent communication abilities, and a passion for problem-solving. As a remote-first position, you will connect with customers virtually, offering comprehensive support and guidance to resolve their technical issues.
Key Responsibilities:
Qualifications:
This is a fully remote position, offering the flexibility to work from home while providing crucial support to a global customer base. Our client is dedicated to delivering exceptional service and fostering a supportive work culture. Join a team that values its customers and empowers its employees with opportunities for growth and development.
Key Responsibilities:
- Provide first-level technical support to customers via phone, email, and chat.
- Troubleshoot and resolve software and hardware issues reported by users.
- Escalate complex technical problems to appropriate internal teams when necessary.
- Document customer interactions, technical issues, and resolutions in the support system.
- Create and update knowledge base articles and FAQs to empower users.
- Guide users through product features and functionalities.
- Identify recurring technical issues and provide feedback for product improvement.
- Maintain a high level of customer satisfaction through prompt and professional service.
- Stay current with product updates and new features.
- Contribute to a positive and collaborative team environment.
Qualifications:
- High school diploma or equivalent; an associate's or bachelor's degree in a technical field is a plus.
- Minimum of 3 years of experience in technical support or a related customer service role.
- Proficiency in troubleshooting common software and hardware issues.
- Familiarity with operating systems (Windows, macOS) and common applications.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Patience and empathy when dealing with customers.
- Ability to work independently and manage time effectively in a remote setting.
- Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud) is beneficial.
- A proactive approach to learning new technologies and product information.
This is a fully remote position, offering the flexibility to work from home while providing crucial support to a global customer base. Our client is dedicated to delivering exceptional service and fostering a supportive work culture. Join a team that values its customers and empowers its employees with opportunities for growth and development.
This advertiser has chosen not to accept applicants from your region.
4
Technical Support Lead
10050 Al Ghurayfah
BHD65000 Annually
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Posted 5 days ago
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Our client, a forward-thinking technology solutions provider, is seeking an experienced and customer-centric Technical Support Lead to manage their support operations. This position is situated in **A'ali, Northern, BH**, and adopts a hybrid work model, allowing for both in-office synergy and remote flexibility. The Technical Support Lead will be responsible for overseeing a team of support engineers, ensuring the timely and effective resolution of customer technical issues. Your primary goal will be to maintain high levels of customer satisfaction by delivering exceptional support services. Responsibilities include managing the support ticket queue, prioritizing issues, and ensuring that service level agreements (SLAs) are met. You will also be responsible for developing and implementing support processes and procedures to enhance efficiency and effectiveness. This role requires hands-on troubleshooting of complex technical problems across a range of hardware and software products. You will mentor and train junior support staff, conduct performance reviews, and foster a collaborative team environment. Acting as a point of escalation for critical customer issues, you will liaise with development and engineering teams to resolve bugs and product defects. The Technical Support Lead will also contribute to the creation and maintenance of knowledge base articles, user guides, and other support documentation. Developing and tracking key support metrics (e.g., response times, resolution rates, customer satisfaction scores) will be essential for continuous improvement. The ideal candidate will possess strong leadership, problem-solving, and communication skills, with a proven ability to manage a technical support team. A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred, along with a minimum of 5 years of experience in technical support, with at least 2 years in a lead or supervisory role. Extensive knowledge of operating systems, networking concepts, and common software applications is required. Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud) is essential. Certifications such as CompTIA A+, Network+, or ITIL are advantageous. This is an excellent opportunity to lead a dedicated team and contribute to the success of a growing technology company.
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5
Technical Support Specialist
755 Manama, Capital
BHD20 Hourly
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Posted 5 days ago
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Job Description
Our client is seeking a dedicated and technically proficient Technical Support Specialist to join their remote support team. This role is fully remote, offering the flexibility to assist customers from your home office. You will be responsible for providing first-line technical assistance and support for incoming queries and issue requests related to our client’s software and hardware products. This includes diagnosing and resolving technical hardware and software issues, responding to customer emails, chat requests, and phone calls. You will document all support activities, meticulously track issues, and escalate unresolved problems to the appropriate internal teams. The ideal candidate possesses excellent communication and interpersonal skills, with a patient and customer-focused attitude. A strong understanding of computer systems, networks, and common software applications is essential. Previous experience in a technical support role, particularly in a remote setting, is highly desirable. You should be adept at troubleshooting a wide range of technical problems and guiding users through step-by-step solutions. Proficiency in remote support tools and ticketing systems is required. This role demands strong analytical and problem-solving skills, the ability to work independently, and a commitment to providing exceptional customer service. You will play a crucial role in ensuring customer satisfaction and maintaining the smooth operation of our client’s technological infrastructure. We are looking for individuals who are eager to learn, adaptable, and dedicated to resolving user issues effectively and efficiently.
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6
Technical Support Engineer
24680 Gudaibiya, Capital
BHD22 Hourly
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Posted 5 days ago
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Job Description
Our client, a rapidly growing technology firm in Tubli, Capital, BH , is looking for a skilled and customer-focused Technical Support Engineer. This role is integral to ensuring our clients receive timely and effective technical assistance, fostering satisfaction and loyalty. The Technical Support Engineer will be responsible for diagnosing and resolving complex technical issues reported by users across various platforms and applications. This includes troubleshooting hardware, software, and network problems, and providing clear, concise solutions to customers. You will manage incoming support requests via phone, email, and chat, prioritizing and escalating issues as needed. A deep understanding of common IT infrastructure and software applications is essential. The ability to document technical procedures, create knowledge base articles, and train end-users on product functionalities is also a key component of this role. We are seeking an individual with excellent communication and interpersonal skills, capable of explaining technical concepts to non-technical users. This hybrid role offers a blend of remote flexibility and in-office collaboration, providing a dynamic work environment. If you are a problem-solver with a passion for technology and a commitment to delivering outstanding customer service, we encourage you to apply.
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7
Technical Support Lead
2501 Manama, Capital
BHD70000 Annually
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Posted 5 days ago
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Job Description
Our client is seeking an experienced and proactive Technical Support Lead to manage and mentor their support team. This role is pivotal in ensuring the delivery of exceptional technical assistance to customers, resolving complex issues, and driving continuous improvement in support processes. The ideal candidate will have a strong technical background combined with excellent leadership and communication skills. Responsibilities include:
A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred. A minimum of 5 years of experience in technical support, with at least 2 years in a lead or supervisory role, is required. Proven experience with helpdesk software and CRM systems is essential. Strong understanding of troubleshooting methodologies and common IT infrastructure issues. Excellent problem-solving, analytical, and interpersonal skills. Demonstrated ability to lead and motivate a team in a fast-paced environment. This is a fully remote position, allowing you to work from anywhere. The operational base for this role is Salmabad, Northern, BH .
- Leading a team of technical support specialists, providing guidance, training, and performance management.
- Overseeing the resolution of Tier 2 and Tier 3 customer support inquiries across various channels (phone, email, chat).
- Developing and implementing support strategies to improve customer satisfaction and reduce response times.
- Acting as a point of escalation for complex technical issues, ensuring timely and effective resolution.
- Monitoring support metrics and KPIs, identifying trends, and implementing corrective actions.
- Contributing to the development and maintenance of the knowledge base and support documentation.
- Collaborating with product development and engineering teams to feedback customer issues and drive product improvements.
- Ensuring adherence to SLAs and maintaining high-quality service standards.
- Identifying training needs for the support team and facilitating relevant training sessions.
- Staying current with product updates and industry best practices in technical support.
A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred. A minimum of 5 years of experience in technical support, with at least 2 years in a lead or supervisory role, is required. Proven experience with helpdesk software and CRM systems is essential. Strong understanding of troubleshooting methodologies and common IT infrastructure issues. Excellent problem-solving, analytical, and interpersonal skills. Demonstrated ability to lead and motivate a team in a fast-paced environment. This is a fully remote position, allowing you to work from anywhere. The operational base for this role is Salmabad, Northern, BH .
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8
Technical Support Specialist
20551 Jidd Haffs, Northern
BHD50000 Annually
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Posted 8 days ago
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Job Description
Our client is looking for a dedicated and customer-focused Technical Support Specialist to join their team in **Salmabad, Northern, BH**. This is an on-site position, providing essential support to our diverse clientele. You will be the first point of contact for customers experiencing technical issues with our products and services, diagnosing problems, and providing effective solutions in a timely manner. Your role will involve a deep understanding of our technology stack, troubleshooting complex software and hardware issues, and escalating unresolved problems to senior support engineers or relevant departments.
Responsibilities include:
Responsibilities include:
- Providing first-level technical support via phone, email, and chat to resolve customer inquiries and issues.
- Diagnosing and troubleshooting a wide range of technical problems, including software installation, configuration, and operational issues.
- Guiding users through step-by-step solutions and providing clear, concise instructions.
- Documenting all support interactions, resolutions, and recurring issues in a ticketing system.
- Maintaining a high level of customer satisfaction by delivering exceptional service and empathetic support.
- Identifying trends in customer issues and providing feedback to the product development and QA teams for improvement.
- Creating and updating knowledge base articles, FAQs, and user guides to empower customers and internal teams.
- Collaborating with sales and account management teams to ensure a smooth customer onboarding experience.
- Participating in ongoing training to stay updated on product features, updates, and industry best practices.
- Escalating critical or complex issues to senior support staff or engineering teams as per defined protocols.
This advertiser has chosen not to accept applicants from your region.
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