1374 Technical Support jobs in Manama

Customer Support Lead - Technical Support

911 Hamad Town, Northern BHD55000 Annually WhatJobs

Posted 1 day ago

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full-time
A prominent e-learning platform is looking for an experienced and empathetic Customer Support Lead to manage their technical support operations. This role involves a hybrid work arrangement, combining remote flexibility with periodic in-office collaboration in Hamad Town, Northern, BH . You will be responsible for leading a team of customer support specialists, ensuring the delivery of exceptional technical assistance to users. Your duties will include overseeing ticket management, troubleshooting complex user issues, developing support strategies, and analyzing support metrics to identify areas for improvement. You will also be involved in training new support staff, creating knowledge base articles, and liaising with the product development team to report and resolve recurring issues. The ideal candidate will possess strong leadership qualities, excellent problem-solving skills, and a deep understanding of customer service best practices. A proven ability to manage and motivate a team, along with a patient and helpful demeanor, is essential. Familiarity with helpdesk software and ticketing systems is required. This is a fantastic opportunity to shape the customer support experience for a growing user base and contribute to a positive learning environment. Join our client and make a difference in how users interact with their educational resources. The role requires excellent communication skills, both written and verbal, to effectively assist customers and guide the support team. A commitment to providing timely and accurate solutions is paramount.
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Senior Customer Support Specialist - Technical Support

10010 Bilad Al Qadeem, Capital BHD75000 Annually WhatJobs

Posted 11 days ago

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full-time
Our client is seeking a dedicated and highly skilled Senior Customer Support Specialist to join their dynamic support team. This role is crucial in ensuring our customers receive exceptional technical assistance and a positive experience with our products and services. You will be responsible for handling complex customer inquiries, troubleshooting technical issues, and providing timely and effective resolutions. As a senior member of the team, you will also mentor junior support agents, contribute to the development of support knowledge bases and best practices, and identify trends in customer issues to provide feedback to product development teams. The ideal candidate possesses a strong technical aptitude, excellent communication skills, and a passion for customer advocacy. You should be adept at diagnosing intricate problems, patiently explaining technical concepts to non-technical users, and managing multiple support channels, including phone, email, and live chat. Experience with CRM systems and ticketing software is essential. This position is based in Tubli, Capital, BH , with a hybrid work arrangement, offering a blend of in-office collaboration and remote flexibility. We are looking for individuals who are empathetic, proactive, and committed to exceeding customer expectations. A background in IT support, software troubleshooting, or a related technical field is highly advantageous. You will play a key role in maintaining high customer satisfaction ratings and contributing to the overall success of the customer support function.

Responsibilities:
  • Provide advanced technical support to customers via phone, email, and chat.
  • Diagnose and resolve complex hardware and software issues.
  • Escalate critical issues to relevant technical teams and ensure timely resolution.
  • Create and maintain comprehensive documentation, FAQs, and knowledge base articles.
  • Train and mentor junior customer support representatives.
  • Analyze customer feedback and identify areas for service improvement.
  • Collaborate with product and engineering teams to communicate customer pain points and suggest product enhancements.
  • Manage and prioritize incoming support tickets to ensure service level agreements are met.
  • Proactively identify and resolve potential customer issues.

Qualifications:
  • Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Minimum of 5 years of experience in customer support or technical helpdesk roles.
  • Proven experience troubleshooting complex software and hardware problems.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and analytical abilities.
  • Proficiency with CRM software and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
  • Ability to explain technical concepts clearly and concisely to diverse audiences.
  • Experience in mentoring or leading junior team members is a plus.
  • Customer-centric mindset with a commitment to delivering outstanding service.
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Technical Support Technician

Manama, Capital Gulf Future Business - GFB

Posted 21 days ago

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Job Description

We are seeking two experienced Technical Support Technicians to provide comprehensive IT support services for a prominent educational institution in Bahrain. The role will involve on-site technical support for faculty, staff, and student facilities, ensuring all devices and IT infrastructure are fully operational and secure. This position requires skilled problem-solvers with a proactive approach to troubleshooting, maintenance, and support.

Key Responsibilities:

  • Diagnose and resolve issues with PCs, printers, projectors, smart screens, and other user devices across the institution.
  • Install, update, and configure software, drivers, and operating systems on all devices, including student labs, ensuring compatibility with institutional applications.
  • Assist with setup and troubleshooting for network connectivity on devices used by staff and students, ensuring seamless access across campus.
  • Perform regular maintenance on PCs, printers, projectors, and other IT equipment, prioritizing equipment in classrooms and labs.
  • Install antivirus software, perform system updates, and educate users on secure practices for device protection.
  • Set up and maintain technical equipment for lectures, presentations, and events to ensure smooth operation.
  • Track and manage IT assets, including maintenance logs, repairs, and replacements for university equipment.
  • Maintain detailed records of support activities, solutions, and recommendations for infrastructure improvements.

Qualifications:

  • Minimum of a diploma in Information Technology or a related field.
  • 3 to 5 years of experience in IT technical support or a similar role, with a strong background in troubleshooting hardware and software issues.
  • Certifications such as A+, Network+, or ITIL are highly advantageous and will contribute positively to the selection process.

Technical Skills:

  • Proficiency with IT infrastructure, including PCs, printers, projectors, and smart screens.
  • Strong understanding of network setup and device connectivity troubleshooting.

Soft Skills:

  • Excellent communication skills, with the ability to explain technical information clearly to non-technical users.
  • Strong problem-solving abilities and a proactive approach to addressing technical issues.
  • Ability to work both independently and within a team environment.
Job Specification

Additional Requirements:

  • This is a fully on-site role; remote work is not permitted.
  • Applicants should currently reside in Bahrain, as this is an immediate requirement.
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Technical Support Specialist

50400 Manama, Capital BHD55000 Annually WhatJobs

Posted 1 day ago

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Job Description

full-time
Our client is seeking a dedicated and knowledgeable Technical Support Specialist to join their customer service team. This role is based in **Manama, Capital, BH**, with a hybrid work model that allows for a balance between in-office support and remote flexibility. The ideal candidate will possess strong troubleshooting skills and a passion for assisting customers with technical issues related to software and hardware.

Responsibilities:
  • Provide first-level technical support to customers via phone, email, and chat, addressing inquiries and resolving issues promptly.
  • Troubleshoot and diagnose hardware, software, and network problems.
  • Guide customers through step-by-step solutions for technical issues.
  • Escalate complex issues to senior support staff or appropriate departments when necessary.
  • Document all support interactions, issues, and resolutions accurately in a ticketing system.
  • Maintain a high level of customer satisfaction by providing efficient and friendly support.
  • Contribute to the knowledge base by creating and updating FAQs, user guides, and troubleshooting articles.
  • Assist with the setup and configuration of new hardware and software for users.
  • Identify trends in customer issues and provide feedback to the development and product teams.
  • Stay updated on product knowledge and technical advancements.
  • Adhere to service level agreements (SLAs) for response and resolution times.
  • Assist with user account management and permissions.
  • Participate in team meetings and training sessions.
  • Provide remote support to users as needed.
Qualifications:
  • High school diploma or equivalent; Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field is a plus.
  • Minimum of 2 years of experience in technical support or a similar customer-facing IT role.
  • Proficiency in troubleshooting common operating systems (Windows, macOS) and software applications.
  • Familiarity with networking concepts (TCP/IP, DNS, DHCP).
  • Experience with ticketing systems (e.g., Zendesk, ServiceNow) is desirable.
  • Excellent communication, listening, and interpersonal skills.
  • Strong problem-solving and analytical abilities.
  • Ability to explain technical concepts clearly to non-technical users.
  • Patience and a customer-centric attitude.
  • Ability to work effectively in a hybrid environment.
  • Experience with remote support tools.
  • Basic understanding of hardware components and troubleshooting.
If you are a tech-savvy individual with excellent communication skills and a commitment to customer satisfaction, this role in **Manama, Capital, BH**, is for you.
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Technical Support Manager

825 Al Seef BHD75000 Annually WhatJobs

Posted 1 day ago

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Job Description

full-time
Our client is seeking a dedicated and experienced Technical Support Manager to lead their customer service and helpdesk operations. This role is crucial for ensuring the delivery of exceptional technical support to our user base. The ideal candidate will have a strong background in technical troubleshooting, team leadership, and customer satisfaction. You will be responsible for managing the support team, optimizing support processes, and ensuring that all technical issues are resolved efficiently and effectively. This includes developing support documentation, training staff, and implementing strategies to enhance the overall customer experience. You will also be tasked with analyzing support trends to identify areas for improvement in our products and services.

Responsibilities:
  • Lead and manage the technical support and helpdesk team, providing guidance and performance feedback.
  • Develop and implement support strategies, policies, and procedures to ensure high levels of customer satisfaction.
  • Oversee the resolution of complex technical issues, escalating when necessary.
  • Manage support tickets and ensure timely and effective resolution.
  • Train and mentor support staff, fostering a knowledgeable and customer-centric team.
  • Develop and maintain a comprehensive knowledge base of support articles and troubleshooting guides.
  • Monitor support metrics and KPIs, identifying trends and areas for improvement.
  • Collaborate with engineering and product teams to address recurring technical issues and suggest product enhancements.
  • Manage relationships with third-party support vendors, if applicable.
  • Ensure the efficient operation of helpdesk software and tools.
  • Provide reporting on support team performance and customer satisfaction levels.

Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Minimum of 5 years of experience in technical support or IT helpdesk roles, with at least 2 years in a management or team lead capacity.
  • Strong understanding of IT infrastructure, operating systems, and common software applications.
  • Proven experience in managing and motivating technical support teams.
  • Excellent problem-solving and analytical skills.
  • Exceptional communication and interpersonal skills, with a focus on customer service.
  • Experience with helpdesk ticketing systems (e.g., Zendesk, ServiceNow) and CRM software.
  • Ability to diagnose and resolve a wide range of technical issues.
  • Experience in developing training materials and knowledge base content.
  • Familiarity with ITIL best practices is a plus.

This is an excellent opportunity to join a forward-thinking organization in **Salmabad, Northern, BH**, and to make a tangible impact on our customer support excellence.
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Technical Support Specialist

231 Busaiteen, Muharraq BHD45000 Annually WhatJobs

Posted 1 day ago

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Job Description

full-time
Our client is seeking a dedicated and customer-focused Technical Support Specialist to join their growing team in **Busaiteen, Muharraq, BH**. This hybrid role offers a blend of remote work and in-office collaboration, providing flexibility while fostering team connection. As a Technical Support Specialist, you will be the first point of contact for customers experiencing technical difficulties with our client's products and services. Your primary responsibility is to provide timely, accurate, and professional technical assistance to resolve issues efficiently.

Key duties include diagnosing and troubleshooting hardware, software, and network problems reported by users. You will respond to support requests via phone, email, and chat, maintaining detailed records of all interactions and resolutions in the ticketing system. This role requires you to guide users through step-by-step solutions and educate them on product features and functionalities. You will escalate complex or unresolved issues to the appropriate internal teams, ensuring follow-up and resolution. Participating in the creation and maintenance of knowledge base articles, FAQs, and user guides will also be part of your responsibilities, helping to empower users and reduce recurring support queries.

The ideal candidate will possess excellent problem-solving skills, a patient demeanor, and a strong aptitude for learning new technologies. You should be adept at explaining technical concepts in a clear and understandable manner. Prior experience in a customer service or technical support role is highly desirable. A solid understanding of operating systems, common software applications, and basic networking principles is essential. Strong communication and interpersonal skills are crucial for building rapport with customers and colleagues. You will be working in a collaborative environment, contributing to a positive customer experience and helping to improve our client's products and services based on customer feedback. This is a great opportunity for someone passionate about technology and helping others succeed.
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Technical Support Specialist

162 Al Muharraq BHD1800 Annually WhatJobs

Posted 1 day ago

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Job Description

full-time
Our client is seeking a dedicated and customer-focused Technical Support Specialist to join their team in **Sitra, Capital, BH**. This is a fantastic opportunity to be the first point of contact for customers experiencing technical issues, providing timely and effective solutions. You will be responsible for diagnosing and resolving a wide range of hardware, software, and network problems. This role requires excellent communication skills, a patient demeanor, and a strong understanding of common IT systems and applications. You will log all support requests, track their status, and ensure customer satisfaction by resolving issues efficiently. The ability to troubleshoot complex problems and escalate them appropriately when necessary is crucial. You will also be involved in creating and maintaining technical documentation and user guides to empower customers and internal teams. Join our client's collaborative IT department and contribute to maintaining seamless technological operations for their diverse clientele.

Key Responsibilities:
  • Provide first-level technical support and troubleshooting for hardware, software, and network issues via phone, email, and in-person.
  • Respond to customer inquiries and resolve technical problems promptly and accurately.
  • Diagnose and identify root causes of technical issues and implement effective solutions.
  • Escalate complex or unresolved issues to senior support staff or relevant IT departments.
  • Document all support requests, actions taken, and resolutions in the helpdesk ticketing system.
  • Create and update technical documentation, knowledge base articles, and user guides.
  • Assist in the installation, configuration, and maintenance of computer hardware and software.
  • Conduct basic user training on software applications and IT best practices.
  • Monitor system performance and identify potential issues before they impact users.
  • Ensure high levels of customer satisfaction through effective communication and problem resolution.
Qualifications:
  • Proven experience in a technical support or helpdesk role.
  • Strong knowledge of operating systems (Windows, macOS) and common software applications (e.g., Microsoft Office Suite, G Suite).
  • Familiarity with network troubleshooting (TCP/IP, DNS, DHCP).
  • Experience with helpdesk ticketing systems.
  • Excellent problem-solving and diagnostic skills.
  • Strong interpersonal and communication skills, with a patient and customer-centric approach.
  • Ability to work under pressure and manage multiple tasks simultaneously.
  • Relevant IT certifications (e.g., CompTIA A+, Network+) are a plus.
  • Experience with hardware repair and troubleshooting.
This is a vital role within our client's operations, ensuring their users have the support they need to remain productive. If you have a passion for technology and helping others, we encourage you to apply.
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Technical Support Lead

234 Bilad Al Qadeem, Capital BHD65000 Annually WhatJobs

Posted 1 day ago

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full-time
Our client is seeking an experienced and customer-focused Technical Support Lead to join their team in **Tubli, Capital, BH**. This hybrid role requires a balance of remote work flexibility and on-site collaboration. You will be responsible for leading the technical support team, ensuring prompt and effective resolution of customer technical issues, and maintaining high levels of customer satisfaction. The ideal candidate will have a strong technical background, excellent problem-solving skills, and proven experience in managing a support team. You will develop support processes, train support staff, and act as a point of escalation for complex technical challenges.

Responsibilities:
  • Lead and manage a team of technical support representatives, providing guidance and coaching.
  • Ensure timely and effective resolution of customer technical issues via phone, email, and chat.
  • Develop and implement efficient support processes and workflows.
  • Monitor support queues and team performance, ensuring service level agreements (SLAs) are met.
  • Act as a point of escalation for complex technical problems.
  • Train new and existing support staff on products, procedures, and troubleshooting techniques.
  • Create and maintain technical documentation, knowledge base articles, and FAQs.
  • Identify trends in support issues and provide feedback to product development and engineering teams.
  • Manage customer escalations and ensure customer satisfaction.
  • Participate in on-site team meetings and training sessions as required by the hybrid work model.
  • Contribute to the continuous improvement of the customer support experience.
Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
  • Minimum of 4 years of experience in technical support, with at least 2 years in a lead or supervisory role.
  • Strong understanding of IT systems, software applications, and hardware troubleshooting.
  • Excellent problem-solving and analytical skills.
  • Proficiency in using helpdesk and ticketing software (e.g., Zendesk, ServiceNow).
  • Exceptional communication, interpersonal, and customer service skills.
  • Experience with remote team management tools and practices is beneficial.
  • Ability to work effectively in a hybrid work environment.
  • Strong organizational and time-management skills.
This hybrid role offers a competitive salary, benefits, and the opportunity to lead a dedicated support team in a growing company. If you are a technical expert with leadership potential, we encourage you to apply.
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Technical Support Lead

301 Seef, Capital BHD70000 Annually WhatJobs

Posted 1 day ago

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full-time
Our client is searching for a skilled Technical Support Lead to manage and mentor their customer service and helpdesk team. This role is primarily remote, offering flexibility to manage operations and support clients effectively. You will be responsible for overseeing the daily operations of the technical support department, ensuring timely and effective resolution of customer issues. Your duties will include managing support ticket queues, setting performance standards for the team, and escalating complex technical problems when necessary. You will also be involved in developing support documentation, training materials, and standard operating procedures. The ideal candidate will have a strong technical aptitude, excellent problem-solving skills, and a proven ability to lead and motivate a support team. Experience with various operating systems, software applications, and hardware troubleshooting is essential. Proficiency in customer relationship management (CRM) software and helpdesk ticketing systems is required. You will serve as a point of contact for high-priority customer escalations and work closely with engineering and product teams to provide feedback and drive product improvements. This is a critical role focused on ensuring customer satisfaction and maintaining the highest levels of technical support. We are looking for a dedicated professional committed to delivering exceptional service.Location: Seef, Capital, BH
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Technical Support Specialist

550 Tubli BHD30000 Annually WhatJobs

Posted 1 day ago

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full-time
Our client is looking for a skilled and customer-focused Technical Support Specialist to join their team in A'ali, Northern, BH . This hybrid role involves providing first-line technical assistance and support to end-users for hardware, software, and network issues. You will be responsible for responding to user queries, diagnosing technical problems, and guiding users through step-by-step solutions. Key duties include troubleshooting common IT issues, installing and configuring hardware and software, and maintaining IT equipment. You will also be involved in documenting technical issues and solutions, updating IT knowledge bases, and escalating unresolved issues to higher-level support technicians. The ideal candidate possesses strong technical knowledge of operating systems (Windows, macOS), common software applications, and basic networking concepts. Excellent problem-solving and analytical skills are crucial, along with the ability to explain technical information clearly and concisely to non-technical users. Good communication and interpersonal skills are essential for providing effective support. Previous experience in an IT support or helpdesk role is highly desirable. Familiarity with ticketing systems and remote support tools would be an advantage. This position offers a great opportunity to expand your IT skills and gain experience in a dynamic environment. Our client is committed to providing excellent technical support and fostering a positive user experience. A blend of in-office and remote work provides flexibility while ensuring team collaboration. We are seeking an individual who is proactive, patient, and dedicated to resolving technical challenges efficiently. A high school diploma or equivalent is required; relevant certifications (e.g., CompTIA A+) or an Associate's degree in a related field is a plus. Join our client's IT team and contribute to the smooth operation of their technological infrastructure.
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