405 The Ritz Carlton jobs in Manama
Guest Services Manager
99221 Isa Town, Northern
BHD25 Hourly
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking a dynamic and experienced Guest Services Manager to oversee daily operations within the hospitality sector in Isa Town, Southern, BH . This pivotal role requires a leader with a passion for delivering exceptional customer experiences and ensuring seamless service delivery across all guest touchpoints. As a Guest Services Manager, you will be responsible for training, motivating, and managing a diverse team of front desk staff, concierge, and bell services. You will develop and implement service standards, protocols, and operational procedures to enhance guest satisfaction and efficiency. Key responsibilities include handling guest complaints and resolving issues promptly and professionally, managing reservations and room allocations, and coordinating with other departments such as housekeeping, maintenance, and food and beverage to ensure a cohesive guest experience.
The ideal candidate will possess a strong understanding of hotel management software, including property management systems (PMS). You will be adept at budget management, labor cost control, and inventory management for guest services supplies. This role demands excellent communication, interpersonal, and problem-solving skills, with the ability to remain calm and effective under pressure. A proactive approach to anticipating guest needs and exceeding expectations is crucial. Furthermore, you will play a key role in staff recruitment, performance reviews, and ongoing professional development. This is an exciting opportunity to make a significant impact in a fast-paced environment, contributing to the reputation and success of our client's establishment. We are looking for an individual with a minimum of 5 years of experience in a supervisory or managerial role within the hospitality industry, preferably with a background in luxury hotels or resorts. A bachelor's degree in Hospitality Management or a related field is highly desirable. Proficiency in multiple languages is a plus. Join our team and help shape memorable experiences for our valued guests.
The ideal candidate will possess a strong understanding of hotel management software, including property management systems (PMS). You will be adept at budget management, labor cost control, and inventory management for guest services supplies. This role demands excellent communication, interpersonal, and problem-solving skills, with the ability to remain calm and effective under pressure. A proactive approach to anticipating guest needs and exceeding expectations is crucial. Furthermore, you will play a key role in staff recruitment, performance reviews, and ongoing professional development. This is an exciting opportunity to make a significant impact in a fast-paced environment, contributing to the reputation and success of our client's establishment. We are looking for an individual with a minimum of 5 years of experience in a supervisory or managerial role within the hospitality industry, preferably with a background in luxury hotels or resorts. A bachelor's degree in Hospitality Management or a related field is highly desirable. Proficiency in multiple languages is a plus. Join our team and help shape memorable experiences for our valued guests.
This advertiser has chosen not to accept applicants from your region.
0
Guest Services Supervisor
13061 Al Seef
BHD20 Hourly
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking an experienced and customer-focused Guest Services Supervisor to lead their front desk operations in Salmabad, Northern, BH . This role is crucial for ensuring that every guest receives exceptional service from arrival to departure. You will be responsible for managing the front desk team, handling guest inquiries and issues, and ensuring smooth operational flow. The ideal candidate will have a strong background in hospitality, excellent leadership skills, and a passion for creating memorable guest experiences. This position requires attention to detail, problem-solving abilities, and a proactive approach to service delivery.
Key Responsibilities:
Qualifications:
This role offers a competitive hourly wage and the opportunity to advance within a reputable hospitality organization. If you are a dedicated service professional with leadership potential, apply now.
Key Responsibilities:
- Supervise and coordinate the daily activities of the front desk team.
- Ensure efficient check-in and check-out processes for all guests.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Train and mentor new front desk staff, providing ongoing guidance and support.
- Monitor guest satisfaction levels and implement service recovery strategies when necessary.
- Maintain a high standard of presentation and organization at the front desk.
- Manage room inventory and reservations to maximize occupancy.
- Collaborate with other hotel departments to ensure seamless guest service.
- Assist with scheduling and staff management to ensure adequate coverage.
- Develop and implement procedures to enhance guest service efficiency.
- Handle cash, credit card, and direct billing transactions accurately.
- Ensure compliance with all hotel policies and safety regulations.
Qualifications:
- Previous experience in a hotel front desk or guest services role, with at least 1-2 years in a supervisory capacity.
- Excellent communication, interpersonal, and leadership skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in property management systems (PMS) and reservation software.
- Ability to remain calm and professional under pressure.
- A genuine commitment to providing outstanding customer service.
- High school diploma or equivalent; hospitality-related certification is a plus.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
This role offers a competitive hourly wage and the opportunity to advance within a reputable hospitality organization. If you are a dedicated service professional with leadership potential, apply now.
This advertiser has chosen not to accept applicants from your region.
1
Guest Services Manager
215 Galali
BHD50000 Annually
WhatJobs
Posted 12 days ago
Job Viewed
Job Description
Our client is seeking an experienced and charismatic Guest Services Manager to oversee all front-of-house operations and ensure exceptional guest experiences. This role is central to creating a welcoming and efficient environment for all visitors, managing a team of front desk staff, concierges, and bell staff. You will be responsible for setting service standards, training staff, and handling guest inquiries, complaints, and special requests with professionalism and efficiency.
The ideal candidate will have a proven background in hospitality management, with a keen understanding of customer service excellence. You will be adept at problem-solving, anticipate guest needs, and strive to exceed expectations at every touchpoint. Strong leadership qualities, excellent communication skills, and a passion for service are essential. You will also collaborate with other departments, such as housekeeping and F&B, to ensure seamless operations and guest satisfaction.
Key Responsibilities:
Qualifications:
This is an on-site position located in Sanad, Capital, BH , offering a dynamic role within the thriving hospitality sector.
The ideal candidate will have a proven background in hospitality management, with a keen understanding of customer service excellence. You will be adept at problem-solving, anticipate guest needs, and strive to exceed expectations at every touchpoint. Strong leadership qualities, excellent communication skills, and a passion for service are essential. You will also collaborate with other departments, such as housekeeping and F&B, to ensure seamless operations and guest satisfaction.
Key Responsibilities:
- Manage and lead the front desk, concierge, and bell desk teams.
- Ensure the highest standards of guest service are maintained at all times.
- Handle guest check-ins, check-outs, and inquiries efficiently and courteously.
- Resolve guest complaints and concerns promptly and effectively.
- Train and mentor front-of-house staff on service protocols and operational procedures.
- Develop and implement strategies to enhance guest satisfaction and loyalty.
- Oversee the management of room inventory and guest reservations.
- Coordinate with other departments to ensure smooth operations and guest experience.
- Manage budgets and control expenses for the guest services department.
- Analyze guest feedback and implement improvements.
- Maintain a visible presence in the lobby and public areas, engaging with guests.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of experience in hotel front office management or guest services.
- Demonstrated leadership and team management skills.
- Excellent communication, interpersonal, and problem-solving abilities.
- Proficiency in hotel property management systems (PMS).
- Strong understanding of hospitality best practices and service standards.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- A passion for providing outstanding customer service.
- Knowledge of local attractions and services to assist guests.
This is an on-site position located in Sanad, Capital, BH , offering a dynamic role within the thriving hospitality sector.
This advertiser has chosen not to accept applicants from your region.
2
Director of Guest Services
901 Riffa, Southern
BHD7000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a luxurious hotel located in the heart of Riffa, Southern, BH , is seeking an experienced and dynamic Director of Guest Services to oversee all aspects of the guest experience. This role requires a strategic leader with a passion for exceptional service, the ability to motivate a diverse team, and a keen eye for detail to ensure every guest receives unparalleled attention and satisfaction.
Responsibilities:
Qualifications:
Responsibilities:
- Lead, train, and manage the Front Office, Concierge, Bell Staff, and Valet departments to deliver exceptional service standards.
- Develop and implement policies and procedures to enhance guest satisfaction and operational efficiency.
- Act as the primary point of contact for escalated guest concerns and service recovery efforts, ensuring swift and effective resolution.
- Monitor guest feedback through various channels (surveys, online reviews, direct feedback) and implement strategies for improvement.
- Collaborate with other departments, including Housekeeping, F&B, and Sales, to ensure a seamless and integrated guest experience.
- Manage departmental budgets, staffing levels, and resource allocation effectively.
- Ensure compliance with all hotel policies, procedures, and brand standards.
- Identify opportunities to enhance the guest journey and introduce innovative service offerings.
- Maintain a high level of visibility and accessibility to guests, acting as an ambassador for the hotel.
- Conduct regular performance reviews and provide ongoing coaching and development for team members.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 6 years of progressive experience in guest services management within the luxury hotel sector.
- Proven ability to lead and inspire large teams in a fast-paced environment.
- Exceptional understanding of hotel operations and guest service principles.
- Strong problem-solving skills and the ability to handle challenging situations with diplomacy and professionalism.
- Excellent communication, interpersonal, and presentation skills.
- Proficiency in property management systems (PMS) and customer relationship management (CRM) software.
- Experience in budget management and cost control.
- Flexibility to work varied shifts, including weekends and holidays, as operational needs dictate.
- A commitment to continuous improvement and a passion for delivering outstanding guest experiences.
This advertiser has chosen not to accept applicants from your region.
3
Senior Concierge & Guest Services Manager
751 Isa Town, Northern
BHD35000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a premier hospitality establishment in **Isa Town, Southern, BH**, is seeking an experienced and dynamic Senior Concierge & Guest Services Manager to lead their guest relations team. This pivotal role ensures that every guest receives an exceptional and personalized experience, fostering loyalty and driving repeat business. The ideal candidate will possess a deep understanding of luxury hospitality standards, impeccable communication skills, and a proactive approach to problem-solving. You will be responsible for overseeing the daily operations of the concierge desk, managing a team of dedicated service professionals, and coordinating with various departments to fulfill guest requests efficiently and effectively.
Key responsibilities include developing and implementing service standards, training and mentoring staff, managing guest feedback and service recovery, and ensuring the highest levels of customer satisfaction. You will also be tasked with creating unique guest experiences, managing relationships with local vendors and partners, and staying abreast of industry trends. A strong aptitude for anticipating guest needs and exceeding expectations is crucial. The successful candidate will demonstrate leadership qualities, a passion for service excellence, and the ability to thrive in a fast-paced, high-pressure environment. This is an opportunity to make a significant impact on the reputation and success of a leading hospitality brand.
Qualifications:
Key responsibilities include developing and implementing service standards, training and mentoring staff, managing guest feedback and service recovery, and ensuring the highest levels of customer satisfaction. You will also be tasked with creating unique guest experiences, managing relationships with local vendors and partners, and staying abreast of industry trends. A strong aptitude for anticipating guest needs and exceeding expectations is crucial. The successful candidate will demonstrate leadership qualities, a passion for service excellence, and the ability to thrive in a fast-paced, high-pressure environment. This is an opportunity to make a significant impact on the reputation and success of a leading hospitality brand.
Qualifications:
- Minimum of 5 years of experience in a similar role within the luxury hospitality sector.
- Proven track record of leading and motivating a team.
- Excellent interpersonal and communication skills, both written and verbal.
- Fluency in English and Arabic is highly desirable.
- Proficiency in hotel management software.
- Strong organizational and multitasking abilities.
- A diploma or degree in Hospitality Management or a related field is preferred.
- Ability to work flexible hours, including evenings, weekends, and holidays.
This advertiser has chosen not to accept applicants from your region.
4
Executive Chef - Luxury Hotel
BH12121 Al Malikiyah, Northern
BHD80000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a prestigious luxury hotel in Hidd, Muharraq, BH , is seeking an exceptional and creative Executive Chef to lead their culinary operations. As the Executive Chef, you will be responsible for overseeing all aspects of the kitchen, from menu development and food preparation to staff management and inventory control. You will drive culinary innovation, maintain the highest standards of quality and hygiene, and ensure an unforgettable dining experience for guests across all our hotel's restaurants and banqueting facilities. This is a demanding yet rewarding role for a passionate culinary artist who thrives in a fast-paced, high-end environment.
Responsibilities:
Qualifications:
This is an on-site position requiring significant dedication and passion for the culinary arts in the vibrant setting of Hidd, Muharraq, BH .
Responsibilities:
- Lead, mentor, and manage the entire kitchen brigade, fostering a positive and productive work environment.
- Design innovative and seasonal menus that reflect current culinary trends and cater to diverse palates, while adhering to brand standards.
- Ensure exceptional quality of all dishes served, from preparation to presentation.
- Oversee all food preparation processes, ensuring consistency and efficiency.
- Manage kitchen budgets, including food costs, labor costs, and operational expenses, and implement cost-control measures.
- Maintain impeccable standards of hygiene, sanitation, and safety throughout the kitchen, in compliance with health regulations.
- Conduct regular inventory checks, order supplies, and manage relationships with food vendors.
- Collaborate with the F&B Director and other hotel departments to ensure seamless service and guest satisfaction.
- Stay abreast of industry trends, new techniques, and emerging ingredients to continuously elevate the culinary offerings.
- Develop and implement training programs for kitchen staff to enhance their skills and knowledge.
- Cullinary competitions and events.
- Ensure all equipment is well-maintained and operational.
Qualifications:
- Proven experience as an Executive Chef or Senior Sous Chef in a high-volume, luxury hotel or fine-dining establishment.
- Formal culinary degree or equivalent professional experience.
- Exceptional culinary skills, creativity, and a passion for high-quality food.
- Strong leadership and team management abilities.
- In-depth knowledge of food safety and sanitation regulations.
- Excellent understanding of kitchen operations, cost control, and inventory management.
- Proficiency in menu engineering and costing.
- Ability to work under pressure and adapt to changing demands.
- Strong communication and interpersonal skills.
- A keen eye for detail and a commitment to excellence in every aspect of the culinary operation.
- Experience with international cuisines is a significant advantage.
This is an on-site position requiring significant dedication and passion for the culinary arts in the vibrant setting of Hidd, Muharraq, BH .
This advertiser has chosen not to accept applicants from your region.
5
Luxury Hotel Operations Manager
301 Isa Town, Northern
BHD85000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a renowned hospitality group, is seeking a visionary and experienced Luxury Hotel Operations Manager to lead the day-to-day operations of their prestigious establishment. This is a fully remote role, allowing you to leverage your expertise and strategic planning skills from anywhere, while overseeing operations that include their flagship property located in Isa Town, Southern, BH . You will be responsible for ensuring the highest standards of guest service, operational efficiency, and financial performance across all hotel departments, including front office, housekeeping, food and beverage, and concierge services. The ideal candidate will possess a deep understanding of luxury hospitality, with a proven ability to manage complex operations and lead diverse teams. Responsibilities include developing and implementing strategic initiatives to enhance guest satisfaction, optimize revenue, and control costs. You will work closely with department heads to set performance goals, conduct regular reviews, and foster a culture of excellence and continuous improvement. Strong financial acumen, including budgeting, forecasting, and P&L management, is essential. The successful candidate will be an exceptional communicator, capable of inspiring staff and building strong relationships with guests and stakeholders. Experience with hotel management systems (PMS) and a passion for innovative service delivery are highly valued. This role demands strong problem-solving skills and the ability to remain calm and effective under pressure. If you are a seasoned hospitality professional with a passion for delivering unparalleled guest experiences and a desire to lead in a remote-first environment, we invite you to explore this exciting opportunity. Contribute your leadership to a world-class hotel brand.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest The ritz carlton Jobs in Manama !
6
Luxury Hotel Operations Manager
101 Manama, Capital
BHD65000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
We are seeking a highly motivated and experienced Luxury Hotel Operations Manager to join our client's esteemed hospitality team. This is a fully remote, critical role that will oversee the strategic and day-to-day operations of multiple high-end properties, ensuring unparalleled guest experiences and operational excellence. You will be instrumental in driving innovation within the hospitality sector, leveraging digital tools and remote management strategies to maintain the highest standards of service.
Key Responsibilities:
Qualifications:
This is a unique opportunity to shape the future of luxury hospitality management in a dynamic, remote-first capacity. Join us and make a significant impact from anywhere in the world, supporting operations in Manama, Capital, BH .
Key Responsibilities:
- Develop and implement operational strategies to enhance guest satisfaction and service quality across all managed properties.
- Oversee the performance of various hotel departments, including F&B, housekeeping, front desk, and events, from a remote perspective.
- Implement and monitor key performance indicators (KPIs) for operational efficiency and guest feedback.
- Manage budgets, control costs, and identify revenue enhancement opportunities.
- Ensure compliance with all health, safety, and hygiene regulations, adapting them for remote oversight.
- Lead and mentor remote teams, fostering a culture of service excellence and continuous improvement.
- Utilize technology and digital platforms for effective communication, performance tracking, and problem-solving.
- Collaborate with marketing and sales teams to align operational capabilities with commercial objectives.
- Conduct regular remote property assessments and implement action plans for improvement.
- Stay abreast of industry trends and best practices in luxury hospitality and remote operations management.
Qualifications:
- Proven experience in a senior management role within the luxury hospitality industry.
- Demonstrated success in managing multiple properties or large-scale operations.
- Exceptional leadership, communication, and interpersonal skills, adapted for a remote environment.
- Strong financial acumen and budget management experience.
- Proficiency in hotel management software and remote collaboration tools.
- A bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
- Ability to think strategically and execute tactically in a fast-paced, remote setting.
- Passion for delivering exceptional guest experiences.
This is a unique opportunity to shape the future of luxury hospitality management in a dynamic, remote-first capacity. Join us and make a significant impact from anywhere in the world, supporting operations in Manama, Capital, BH .
This advertiser has chosen not to accept applicants from your region.
7
Luxury Hotel Operations Manager
54321 Al Seef
BHD70000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a renowned luxury hospitality group, is seeking an experienced and dynamic Operations Manager for one of their premier properties located in **Salmabad, Northern, BH**. This is a hands-on, on-site position critical for ensuring the seamless delivery of exceptional guest experiences. You will oversee the daily operations of various hotel departments, including Front Office, Food & Beverage, Housekeeping, and Guest Services. The ideal candidate possesses a deep understanding of luxury hospitality standards, excellent leadership capabilities, and a passion for service excellence. You will be responsible for managing staff, optimizing operational efficiency, controlling costs, and upholding the highest standards of quality and presentation. This role requires strong problem-solving skills, the ability to manage multiple priorities effectively, and a keen eye for detail. You will work closely with department heads to implement operational strategies, train and motivate staff, and ensure guest satisfaction. A proactive approach to identifying and resolving operational challenges is essential. This is an excellent opportunity for a motivated hospitality professional to advance their career within a prestigious organization and contribute to the success of a top-tier hotel. Your presence on-site is essential for direct oversight and management of guest services and operational teams.
Key Responsibilities:
Key Responsibilities:
- Oversee day-to-day hotel operations, ensuring high standards of service and guest satisfaction.
- Manage and supervise staff across various departments, providing training and performance feedback.
- Develop and implement operational policies and procedures to enhance efficiency and guest experience.
- Monitor departmental budgets, control costs, and manage inventory effectively.
- Ensure compliance with health, safety, and sanitation regulations.
- Address and resolve guest complaints and operational issues promptly and professionally.
- Collaborate with department heads to forecast staffing needs and manage schedules.
- Maintain strong relationships with vendors and suppliers.
- Implement quality control measures to ensure consistent service delivery.
- Contribute to strategic planning and revenue generation initiatives.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of experience in hotel operations management, preferably in luxury properties.
- Proven leadership and team management skills.
- Strong understanding of hotel operations, including Front Office, F&B, and Housekeeping.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency in hotel management software (PMS) and MS Office Suite.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- A passion for delivering exceptional guest service.
- Knowledge of local hospitality market trends is a plus.
This advertiser has chosen not to accept applicants from your region.
8
Luxury Hotel Operations Manager
312 Galali
BHD70000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a prestigious hospitality group, is seeking an experienced and passionate Luxury Hotel Operations Manager to oversee the day-to-day management of their exquisite property in **Sanad, Capital, BH**. This pivotal role requires a leader with a keen eye for detail, exceptional service standards, and a proven ability to manage diverse hotel departments, including front office, housekeeping, food & beverage, and events. The Operations Manager will be responsible for ensuring seamless guest experiences, maintaining brand standards, and driving operational efficiency and profitability. You will lead and motivate a dedicated team, foster a positive work environment, and implement strategies to enhance guest satisfaction and loyalty. A critical part of this role involves managing budgets, controlling costs, and optimizing resource allocation without compromising on quality. The ideal candidate will have a strong understanding of the luxury hospitality market, possess outstanding problem-solving skills, and be adept at handling guest feedback and resolving issues with grace and professionalism. This position offers a unique opportunity to shape the guest journey and contribute to the continued success of a renowned establishment in **Sanad, Capital, BH**. Responsibilities include:
- Directing and supervising all hotel operations, ensuring high standards of service.
- Managing departmental budgets, forecasts, and cost controls.
- Overseeing staff recruitment, training, development, and performance management.
- Implementing and enforcing hotel policies and procedures.
- Ensuring compliance with health, safety, and sanitation regulations.
- Working closely with department heads to set operational goals and objectives.
- Handling guest inquiries, complaints, and requests promptly and professionally.
- Monitoring and analyzing guest satisfaction scores and implementing improvement initiatives.
- Coordinating with the sales and marketing teams to drive revenue.
- Managing relationships with suppliers and vendors.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- A minimum of 5 years of progressive management experience in luxury hotel operations.
- Demonstrated expertise in front office, housekeeping, and F&B management.
- Proven ability to lead and inspire a diverse team.
- Strong financial acumen and experience with P&L management.
- Exceptional interpersonal, communication, and problem-solving skills.
- Knowledge of hotel management systems (PMS) and operational software.
- A commitment to delivering outstanding guest service and creating memorable experiences.
- Flexibility to work irregular hours, including weekends and holidays, as required by the operation.
This advertiser has chosen not to accept applicants from your region.
9