504 The Ritz Carlton jobs in Manama
Guest Services Manager
Posted 15 days ago
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Job Description
Key duties include handling guest complaints and resolving issues promptly and professionally, implementing service improvement initiatives, and collaborating with other departments such as housekeeping, food and beverage, and maintenance to ensure seamless service delivery. The Guest Services Manager will also be responsible for managing reservations, check-ins, and check-outs, ensuring accuracy and efficiency. A strong focus on guest satisfaction will be paramount, requiring proactive engagement with guests to anticipate their needs and exceed expectations. This role involves a hybrid work arrangement, combining on-site supervision with some administrative tasks that may be performed remotely. You will be expected to develop and maintain strong relationships with guests, encouraging repeat business and positive reviews. The ability to adapt to the fast-paced demands of the hospitality industry, coupled with excellent leadership and communication skills, is essential. This is an exciting opportunity to contribute to the reputation of a leading establishment and shape the guest experience for a diverse clientele. The manager will also play a role in revenue management and occupancy forecasting for the front office.
Qualifications:
- Bachelor's degree in Hospitality Management or a related field, or equivalent experience
- Minimum of 3 years of experience in front office management or a supervisory role in hospitality
- Proven track record of delivering exceptional guest service
- Strong leadership, communication, and interpersonal skills
- Proficiency in hotel management software (PMS) and reservation systems
- Ability to handle stressful situations and resolve conflicts effectively
- Knowledge of budgeting and staff scheduling
- Flexibility to work various shifts, including weekends and holidays.
Guest Services Manager
Posted 16 days ago
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Job Description
Key Responsibilities:
- Lead and manage the guest services team to deliver exceptional customer service.
- Develop and implement standard operating procedures for all guest-facing departments.
- Monitor guest satisfaction, address complaints, and ensure timely resolution.
- Collaborate with other departments to optimize guest experience.
- Train and mentor staff to ensure high performance and professional development.
- Manage staffing levels, schedules, and payroll for the guest services department.
- Oversee the efficient operation of the front desk and concierge services.
- Maintain a thorough knowledge of hotel services, local attractions, and amenities.
- Report on guest service metrics and identify areas for improvement.
- Ensure compliance with all hotel policies and safety regulations.
This is a Hybrid role, requiring presence at the property in Salmabad, Northern, BH for key meetings, training, and peak operational periods, with flexibility for remote work on other days.
Guest Services Manager
Posted 19 days ago
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Job Description
Key responsibilities include developing and implementing service standards, managing staff schedules, conducting regular training sessions to enhance service quality, and handling guest complaints and special requests with professionalism and efficiency. You will also be responsible for monitoring guest feedback, identifying areas for improvement, and collaborating with other departments, such as F&B and Housekeeping, to ensure seamless operations. Budget management for the guest services department, including cost control and revenue generation initiatives, will also be a significant part of this role.
Qualifications required for this position include a Bachelor's degree in Hospitality Management, Business Administration, or a related field, coupled with at least 5 years of progressive experience in a supervisory or management role within the hospitality industry. A deep understanding of hotel operations, reservation systems, and customer relationship management (CRM) software is essential. Fluency in English and Arabic is highly desirable. The ability to work flexible hours, including evenings, weekends, and holidays, is also a requirement, reflecting the nature of the hospitality business. We are looking for a candidate who is passionate about service excellence, possesses a keen eye for detail, and thrives in a fast-paced environment. This hybrid role offers a blend of on-site strategic management and the flexibility to conduct certain administrative tasks remotely, promoting work-life balance.
If you are a natural leader with a passion for creating memorable experiences and driving operational excellence in the hospitality sector, we encourage you to apply. Join our client's team and contribute to their reputation as a leader in the industry.
Hotel Guest Services Manager
Posted 22 days ago
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Job Description
- Overseeing the daily operations of the front desk, concierge, and bell desk.
- Ensuring all guests receive prompt, professional, and courteous service.
- Managing and training the guest services team, including scheduling and performance reviews.
- Handling guest inquiries, complaints, and requests, ensuring timely and satisfactory resolutions.
- Implementing and monitoring service standards to ensure guest satisfaction.
- Collaborating with other hotel departments (Housekeeping, Food & Beverage, Maintenance) to ensure seamless service delivery.
- Managing guest feedback and implementing improvements based on reviews and surveys.
- Maintaining a high level of product knowledge and local area awareness to assist guests.
- Assisting with reservations, check-in/check-out procedures, and billing inquiries.
- Developing and executing strategies to enhance guest loyalty programs.
Remote Hospitality Guest Services Specialist
Posted 19 days ago
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Job Description
Head Concierge & Guest Services Manager
Posted 20 days ago
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Job Description
Head of Remote Operations & Guest Services
Posted 6 days ago
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Job Description
Key Responsibilities:
- Develop and implement a comprehensive remote operational strategy for guest services.
- Lead, manage, and mentor a global team of remote customer support agents and supervisors.
- Define and enforce service level agreements (SLAs) and key performance indicators (KPIs) for guest satisfaction and operational efficiency.
- Oversee the management of bookings, inquiries, and issue resolution across all customer touchpoints.
- Implement and optimize customer service workflows and processes using technology solutions.
- Develop and deliver training programs for remote staff to ensure consistent service quality.
- Analyze customer feedback and operational data to identify trends and implement proactive improvements.
- Manage vendor relationships for any outsourced customer service functions.
- Champion a culture of exceptional service, empathy, and problem-solving within the remote team.
- Collaborate with product and engineering teams to provide insights for platform improvements.
- Ensure compliance with data privacy regulations and company policies.
Qualifications:
- Bachelor's degree in Business Administration, Hospitality, or a related field.
- Minimum of 8 years of experience in operations management, with at least 5 years focused on remote customer service or hospitality operations.
- Proven experience in building, managing, and scaling remote teams.
- Demonstrated expertise in customer support technologies, CRM systems, and workflow automation.
- Strong understanding of customer experience best practices and metrics.
- Excellent leadership, communication, and interpersonal skills.
- Ability to analyze data, identify trends, and make data-driven decisions.
- Experience in the travel or hospitality industry is a significant advantage.
- Proficiency in multiple languages is a plus.
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Executive Chef, Luxury Hotel
Posted today
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Job Description
Key Responsibilities:
- Develop innovative and appealing menus that align with the hotel's brand and target clientele, considering seasonal availability and culinary trends.
- Oversee all aspects of kitchen operations, including food preparation, cooking, presentation, and hygiene standards.
- Manage food costs effectively, implement inventory control systems, and maintain optimal stock levels.
- Lead, train, and mentor the culinary team, fostering a culture of excellence, creativity, and collaboration.
- Ensure compliance with all health, safety, and sanitation regulations (HACCP).
- Collaborate with the F&B Director and management team to achieve revenue and profitability targets.
- Source high-quality ingredients from reputable suppliers and establish strong vendor relationships.
- Develop and implement standard operating procedures for all kitchen functions.
- Manage event catering menus and execution for banquets and special functions.
- Contribute to the overall guest experience by ensuring exceptional food quality and service.
Qualifications:
- Culinary degree from a prestigious institution or equivalent professional experience.
- Minimum of 8 years of experience in progressive culinary roles, with at least 4 years as an Executive Chef or Executive Sous Chef in a luxury hotel or fine dining establishment.
- Demonstrated expertise in a wide range of international cuisines and cooking techniques.
- Proven ability in menu engineering, cost control, and financial management within a food service environment.
- Strong leadership and team-building skills, with the ability to inspire and motivate diverse teams.
- Excellent understanding of food safety regulations and best practices.
- Creative flair, passion for food, and a commitment to culinary excellence.
- Exceptional organizational and time management skills.
- Ability to work autonomously and manage multiple culinary initiatives effectively from a remote setting.
- Strong communication and interpersonal skills.
Executive Chef - Luxury Hotel
Posted 2 days ago
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Job Description
Responsibilities:
- Develop innovative and appealing menus for all hotel outlets, including fine dining, casual dining, banquets, and room service, ensuring variety and seasonal relevance.
- Supervise and manage the daily operations of the kitchen brigade, including sous chefs, line cooks, pastry chefs, and dishwashers.
- Maintain impeccable standards of food quality, taste, presentation, and hygiene across all culinary offerings.
- Ensure compliance with all health, safety, and sanitation regulations in the kitchen.
- Manage food costs, labor costs, and inventory, implementing effective control measures to meet budgetary goals.
- Source high-quality ingredients from reputable suppliers, negotiating prices and ensuring consistency.
- Train, mentor, and develop kitchen staff, fostering a positive and high-performing work environment.
- Conduct regular performance reviews and provide constructive feedback to team members.
- Collaborate with the Food & Beverage Director and other hotel departments to enhance the overall guest experience.
- Plan and execute special menus for events, weddings, and private functions.
- Stay current with culinary trends, techniques, and industry best practices.
- Oversee kitchen equipment maintenance and ensure proper functionality.
- Manage waste reduction programs and implement sustainable kitchen practices.
- Contribute to the hotel's reputation for culinary excellence.
Qualifications:
- Culinary degree from a reputable institution or equivalent professional experience.
- Minimum of 7 years of progressive experience in high-end culinary roles, with at least 3 years as an Executive Chef or Executive Sous Chef in a luxury hotel or fine dining establishment.
- Demonstrated expertise in a wide range of international cuisines and advanced culinary techniques.
- Proven ability to manage large kitchen teams and operations effectively.
- Strong understanding of food cost management, inventory control, and budgeting.
- Exceptional leadership, communication, and interpersonal skills.
- Creativity and a passion for developing unique and memorable dining experiences.
- Knowledge of health and safety regulations in a professional kitchen environment.
- Ability to work under pressure and manage multiple priorities in a demanding environment.
- Strong organizational and time management skills.
- Experience with menu engineering and profitability analysis.
- A commitment to excellence and guest satisfaction.
This is an unparalleled opportunity for a culinary artist to lead and innovate in a world-class hospitality setting.
Executive Chef - Luxury Hotel
Posted 2 days ago
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