180 Tourism jobs in Al Juffair

Job Title: Customer Service/Administrative Support

Summary - This position is a contingent opportunity and would begin work upon award.

Customer Service/Administrative Support personnel are normally the first point of contact for a client. They are responsible for providing basic information, scheduling appointments, and providing administrative support functions.

Essential Duties and Responsibilities

• Receive, screen, and direct callers and walk-in customers to the appropriate FFSP staff
• Provide general, basic information and referral of customers to military and community resources, utilizing other FFSP staff for more in-depth, complicated requests for information.
• Enroll and schedule customers in briefs, workshops, classes, and individual appointments, when not provided through centralized scheduling.
• Provide administrative and clerical services
• Provide a variety of administrative and clerical support functions, e.g., finalizing official correspondence, preparing military messages, making travel arrangements, distributing mass mailings, managing files, receiving messages for staff
• Ensure that information and referral services provided are entered and counted in FFSMIS
• Provide a variety of Counseling and Advocacy Program administrative support functions, e.g., preparing and finalizing official correspondence, data entry, attending and taking minutes at meetings, scheduling appointments, screening and directing potentially distraught or difficult callers or walk-in clients, managing files, maintaining referral and community resource directories

Supervisory Responsibilities

• This job has no supervisory responsibilities.

Required Education and/or Experience Qualifications

• High school diploma or GED
• Experience working with computers and office automation software
• Knowledge of basic customer service skills
• Ability to handle multiple tasks and determine priority of tasks
• Strong verbal and written skills
• Possess a general knowledge base of community and military resources
• Ability to follow directions carefully and understand complex protocols
• Ability to take and prepare meeting minutes, prepare correspondence, and accurately enter data into required data systems
• Knowledge of military lifestyle, ranks, and organizations

Preferred Qualifications

• Professionalism - Tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Other Skills and Abilities

• This position requires access to U.S. Government facilities and systems.
• U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to work both independently and as part of a team.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computers, telephones, copiers, printers, and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

Work Environment: The physical demands and work environment characteristics described here represent those employees encounter while performing the essential functions of this job. Reasonable accommodations may be enabled for individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Pay Range: $40,000 - $55,600

PLEASE NOTE: The Zeiders pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• Lead and manage a remote team of technical support specialists.
• Oversee daily customer support operations, ensuring efficient ticket resolution.
• Develop and implement best practices for customer service and technical support.
• Train, coach, and mentor support team members to enhance their skills.
• Serve as an escalation point for complex customer technical issues.
• Analyze support metrics and trends to identify areas for improvement.
• Contribute to the creation and maintenance of knowledge base articles and FAQs.
• Collaborate with cross-functional teams to address product issues and customer feedback.
• Ensure a high level of customer satisfaction through timely and effective support.
• Foster a positive and productive team environment.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• Minimum of 4 years of experience in technical support, with at least 2 years in a lead or supervisory role.
• Proven experience managing and motivating remote teams.
• Strong understanding of software applications and troubleshooting methodologies.
• Excellent customer service, communication, and interpersonal skills.
• Proficiency with helpdesk software and CRM systems.
• Ability to analyze data and develop actionable insights.
• Strong problem-solving and critical thinking abilities.
• Self-motivated and able to work independently in a remote setting.

• Conceptualize and develop innovative, immersive, and unique tourism experiences.
• Conduct market research to identify emerging trends and opportunities in experiential travel.
• Design detailed itineraries, activities, and packages for various traveler segments.
• Establish and maintain strong relationships with local partners, suppliers, and stakeholders.
• Develop business cases and feasibility studies for new tourism products.
• Collaborate with marketing teams to create compelling promotional materials.
• Ensure the quality and authenticity of all developed travel experiences.
• Manage project timelines, budgets, and resources for product development.
• Stay abreast of global tourism trends, cultural insights, and best practices.
• Contribute to the overall strategic direction of the company's tourism offerings.

• Bachelor's degree in Hospitality Management, Tourism, Marketing, or a related field.
• Minimum of 6 years of experience in tourism product development, tour operations, or a related role within the hospitality industry.
• Demonstrated success in creating unique and memorable travel experiences.
• Strong understanding of global tourism markets and traveler preferences.
• Excellent research, analytical, and project management skills.
• Proficiency in developing and managing partnerships.
• Exceptional communication, negotiation, and presentation abilities.
• Ability to work autonomously and collaboratively in a remote environment.
• Passion for travel, culture, and authentic experiences.

• Oversee the planning and execution of new adventure tourism products and packages, aligning with market trends and company objectives.
• Conduct comprehensive market research to identify emerging opportunities and potential threats within the adventure tourism sector.
• Develop and maintain strong relationships with local guides, activity providers, and accommodation partners to ensure high-quality service delivery.
• Manage budgets, P&L statements, and financial forecasts for all adventure tourism activities, optimizing profitability.
• Implement and monitor safety protocols and risk management strategies to ensure the well-being of all participants.
• Lead and mentor a remote team of tourism specialists, fostering a collaborative and high-performance culture.
• Drive innovation in customer experience, leveraging digital platforms and new technologies to enhance booking and engagement processes.
• Create compelling marketing content and promotional materials to attract target audiences.
• Analyze performance metrics and provide regular reports on key business drivers and areas for improvement.
• Ensure compliance with all relevant local and international regulations and ethical standards.

• Bachelor's degree in Tourism Management, Hospitality, Business Administration, or a related field. A Master's degree is a plus.
• Minimum of 7 years of progressive experience in the adventure tourism industry, with a proven track record in management roles.
• Extensive knowledge of adventure activities, destination management, and operational logistics.
• Strong understanding of market dynamics, consumer behavior, and strategic planning in the leisure sector.
• Exceptional leadership, communication, and interpersonal skills, with the ability to manage remote teams effectively.
• Proficiency in budget management, financial analysis, and P&L responsibility.
• Demonstrated ability to innovate and implement new strategies in a fast-paced environment.
• Excellent project management and organizational skills.
• Proficiency in CRM software and digital marketing tools is highly desirable.
• A passion for adventure, sustainability, and delivering unforgettable experiences.

• Conduct market research and feasibility studies to identify emerging tourism trends and opportunities.
• Develop and implement strategic plans for tourism product development and destination marketing.
• Foster strong partnerships with hotels, tour operators, airlines, and other tourism stakeholders.
• Manage and oversee tourism-related projects from conception to completion, ensuring timely and budget-conscious delivery.
• Create and promote unique visitor experiences that highlight the region's cultural heritage and natural beauty.
• Develop and implement effective marketing and communication strategies to attract domestic and international tourists.
• Monitor and evaluate the economic and social impact of tourism initiatives.
• Represent the organization at industry conferences, trade shows, and promotional events.
• Provide training and capacity building to stakeholders in the tourism sector.