68 Customer Service Manager jobs in Manama

We are seeking a skilled IT Support Manager with AWS certification and server management knowledge. The ideal candidate will manage IT infrastructure, provide technical support, and ensure smooth operation of cloud and on-premises systems.

• Provide technical support for hardware, software, and networking issues.
• Manage and optimize AWS cloud services and server infrastructure.
• Monitor server performance, perform maintenance, and ensure security compliance.
• Assist with hardware and software installation, configuration, and upgrades.
• Document IT processes and provide guidance to team members.

• Provide technical support for hardware, software, and networking issues.
• Manage and optimize AWS cloud services and server infrastructure.
• Monitor server performance, perform maintenance, and ensure security compliance.
• Assist with hardware and software installation, configuration, and upgrades.
• Document IT processes and provide guidance to team members.

• Bachelor’s degree in Computer Science, Computer Engineering, Networking, Information Technology, or a related field.
• 5-8 years of experience in IT support and server/cloud management.
• AWS Certification (e.g., AWS Certified Solutions Architect, AWS Certified SysOps Administrator).

• Competitive salary and performance-based incentives.
• Opportunities for professional development and career growth.
• A dynamic and creative work environment with a collaborative team.
• Medical Health Insurance.

Please submit your CV to

• Managing a caseload of community members, providing guidance, information, and referrals to relevant services.
• Responding to inquiries via phone, email, and in-person, addressing needs with sensitivity and professionalism.
• Coordinating and facilitating workshops, support groups, and community outreach events.
• Developing and maintaining a comprehensive database of community resources and support services.
• Building and nurturing positive relationships with community members, volunteers, and partner organizations.
• Assisting with the planning and execution of program activities and initiatives.
• Collecting feedback from the community to identify areas for program improvement.
• Maintaining accurate and confidential records of client interactions and progress.
• Collaborating with internal teams to ensure seamless service delivery and program integration.
• Advocating for the needs of the community members within the organization.
• Contributing to the development of communication materials and outreach strategies.
• Ensuring adherence to organizational policies and ethical guidelines.

• Develop and implement community outreach programs and support initiatives.
• Manage a team of community support workers, providing guidance, training, and supervision.
• Assess the needs of individuals and families and connect them with relevant resources and services.
• Build and maintain strong relationships with local community organizations, government agencies, and non-profits.
• Oversee case management processes, ensuring accurate record-keeping and progress tracking.
• Organize and facilitate community events, workshops, and awareness campaigns.
• Develop and manage program budgets, ensuring efficient allocation of resources.
• Monitor and evaluate the effectiveness of support services, making adjustments as needed.
• Ensure compliance with all relevant policies, procedures, and ethical guidelines.
• Advocate for the needs of the community members and represent the organization in various forums.

• Bachelor's degree in Social Work, Sociology, Psychology, or a related field. A Master's degree is a plus.
• Minimum of 4 years of experience in community development, social services, or a related field.
• Demonstrated experience in managing teams and leading program initiatives.
• Strong understanding of social welfare systems and community resources.
• Excellent communication, interpersonal, and conflict-resolution skills.
• Proficiency in case management software and standard office applications.
• Ability to work effectively in both a team environment and independently.
• Experience in budget management and program evaluation.
• Empathy, compassion, and a commitment to social justice.
• Flexibility to adapt to a hybrid work schedule, balancing remote and in-office duties.

• Lead and supervise a team of community support workers.
• Develop and implement individualized support plans for clients.
• Coordinate care services and liaise with families and stakeholders.
• Manage staff rotas, training, and performance reviews.
• Ensure adherence to legal and ethical standards in care provision.
• Monitor service quality and implement improvements.
• Conduct assessments of client needs and risks.
• Manage budgets and resources for the community support program.
• Participate in on-call duties as required.

• Relevant degree or professional qualification in Social Work, Healthcare, or a related field.
• Minimum of 5 years of experience in community or social care, with at least 2 years in a supervisory or management role.
• Strong knowledge of care regulations and best practices.
• Excellent leadership, communication, and problem-solving skills.
• Proficiency in case management software.
• Valid driver's license and access to a vehicle.
• Empathy, compassion, and a strong ethical compass.

• Manage and supervise a team of community support workers, providing training, guidance, and performance management.
• Develop, implement, and review personalized support plans for individuals based on their needs and goals.
• Conduct regular assessments of individuals' needs and adjust support plans accordingly.
• Ensure the delivery of high-quality care and support services in accordance with organizational policies and regulatory standards.
• Liaise effectively with families, caregivers, and relevant external agencies (e.g., healthcare providers, educational institutions).
• Maintain accurate and confidential records of client interactions, progress, and outcomes.
• Organize and facilitate community engagement activities and events.
• Handle client complaints and resolve issues promptly and professionally.
• Monitor budgets and resource allocation for the support services team.
• Stay informed about community resources and advocate for clients to access necessary services.
• Promote a culture of respect, dignity, and empowerment among clients and staff.
• Participate in on-call rotations as required.

• Bachelor's degree in Social Work, Psychology, Sociology, or a related field.
• Minimum of 5 years of experience in community services, social care, or a related field, with at least 2 years in a supervisory or managerial capacity.
• Demonstrated knowledge of social care principles, client assessment techniques, and support planning.
• Excellent leadership, team management, and delegation skills.
• Strong communication, interpersonal, and conflict-resolution abilities.
• Proficiency in record-keeping and case management software.
• Understanding of relevant legislation and ethical considerations in social care.
• Ability to build positive relationships with clients, families, and stakeholders.
• Empathy, patience, and a genuine desire to help others.
• Valid driver's license and willingness to travel within the community.
• Experience in the Tubli, Capital, BH area is a plus.

• Develop, implement, and manage community support programs and services in alignment with organizational goals and community needs.
• Supervise, train, and mentor a team of community support workers, ensuring they provide high-quality, empathetic, and effective assistance.
• Conduct needs assessments and develop individualized support plans for clients.
• Facilitate referrals to appropriate external services and resources, and maintain strong collaborative relationships with partner organizations.
• Monitor program outcomes and client progress, making adjustments as necessary to improve service delivery.
• Manage program budgets and resources efficiently, ensuring compliance with funding requirements.
• Organize and lead community outreach initiatives, workshops, and events to raise awareness and promote available services.
• Maintain accurate and confidential client records, adhering to all privacy and data protection regulations.
• Act as a liaison between clients, families, staff, and external agencies.
• Advocate for the needs of clients and the community, ensuring their voices are heard and addressed.
• Ensure compliance with all relevant policies, procedures, and legal requirements governing social care services.
• Promote a positive and inclusive environment for both clients and staff.

• Bachelor's degree in Social Work, Psychology, Sociology, or a related field.
• Minimum of 4 years of experience in community services, social care, or a related field, with at least 2 years in a supervisory or management capacity.
• Demonstrated understanding of social care principles, mental health awareness, and family support systems.
• Strong leadership, team management, and motivational skills.
• Excellent communication, interpersonal, and problem-solving abilities.
• Experience in program development, implementation, and evaluation.
• Proficiency in case management and record-keeping systems.
• Ability to work independently and as part of a team.
• Empathy, patience, and a genuine commitment to serving the community.
• Knowledge of local community resources and support networks is a significant advantage.