178 Customer Service Manager jobs in Manama
Customer Service Manager
2020 Seef, Capital
BHD65000 Annually
WhatJobs
Posted 7 days ago
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Job Description
Our client is seeking a dynamic and experienced Customer Service Manager to lead their dedicated support team. This is a fully remote position, enabling you to manage and inspire a high-performing customer service operation from your home office. You will be responsible for developing and implementing customer service strategies, setting service level agreements, and ensuring the delivery of exceptional customer experiences. Your core duties will include training, coaching, and motivating customer service representatives, monitoring team performance, and analyzing customer feedback to identify areas for improvement. You will also manage escalated customer issues, resolve complex problems, and ensure prompt and effective resolution. The ideal candidate will possess strong leadership, communication, and problem-solving skills, with a proven ability to manage a remote team. Experience with customer relationship management (CRM) software and customer service platforms is essential. You should have a deep understanding of customer service best practices and a passion for creating positive customer interactions. This role requires excellent organizational skills and the ability to manage multiple priorities in a fast-paced environment. We are looking for an individual who is proactive, results-oriented, and committed to fostering a customer-centric culture. Your leadership will be key to enhancing customer satisfaction and loyalty. The primary geographical association for this role is **Seef, Capital, BH**, however, the position is entirely remote, offering great flexibility. Join our client's growing team as a remote Customer Service Manager and make a significant impact on customer success.
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0
Senior Customer Service Manager
1006 Gudaibiya
BHD70000 Annually
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Posted 4 days ago
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Job Description
Our client is looking for an experienced and dedicated Senior Customer Service Manager to lead and develop our customer support team in **Sitra, Capital, BH**. This role is critical in ensuring exceptional customer satisfaction and fostering long-term client relationships. The ideal candidate will have a proven track record in managing customer service operations, developing effective support strategies, and mentoring a high-performing team. You will be responsible for overseeing daily operations, setting performance targets, implementing quality assurance measures, and driving continuous improvement in customer service delivery. This position requires strong leadership, excellent communication skills, and a deep understanding of customer service best practices. Responsibilities include:
- Managing and leading the customer service team, providing guidance, training, and performance feedback.
- Developing and implementing customer service policies, procedures, and best practices.
- Setting and monitoring key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores.
- Handling escalated customer issues and ensuring timely and satisfactory resolutions.
- Analyzing customer feedback and service data to identify trends and areas for improvement.
- Collaborating with other departments (e.g., Sales, Product Development) to enhance the overall customer experience.
- Implementing and optimizing customer support tools and technologies.
- Ensuring compliance with company service standards and relevant regulations.
- Recruiting, onboarding, and training new customer service representatives.
- Creating a positive and motivating work environment for the customer service team.
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 6 years of experience in customer service, with at least 3 years in a managerial or supervisory role.
- Proven experience in developing and implementing successful customer service strategies.
- Strong understanding of customer service principles, methodologies, and CRM software.
- Excellent leadership, team management, and interpersonal skills.
- Exceptional problem-solving, decision-making, and conflict-resolution abilities.
- Strong communication (written and verbal) and presentation skills.
- Ability to analyze data, generate reports, and derive actionable insights.
- Proficiency in customer relationship management (CRM) systems and customer support platforms.
- A customer-centric mindset with a passion for delivering outstanding service.
This advertiser has chosen not to accept applicants from your region.
1
Senior Customer Service Manager
2456 Al Muharraq
BHD60000 Annually
WhatJobs
Posted 18 days ago
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Job Description
Our client, a dynamic and customer-centric organization, is seeking a highly motivated and experienced Senior Customer Service Manager to lead their remote support operations. This is a fully remote position, offering the flexibility to work from anywhere. You will be responsible for overseeing the daily operations of the customer service department, ensuring exceptional customer satisfaction and efficient issue resolution. Key duties include managing a team of customer support representatives, developing and implementing customer service policies and procedures, and monitoring key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores. You will also be involved in training and coaching team members, identifying areas for improvement, and implementing strategies to enhance the overall customer experience. This role requires strong leadership, communication, and problem-solving skills, with a deep understanding of customer service best practices and CRM software. The ideal candidate will possess a Bachelor's degree in Business Administration, Communications, or a related field, and have at least 5 years of experience in customer service management, with a proven track record of leading and motivating remote teams. Experience with helpdesk software and ticketing systems is essential. You should be adept at handling complex customer escalations and developing strategies to improve customer loyalty and retention. As this is a remote role, exceptional organizational skills, self-discipline, and the ability to foster a collaborative team environment virtually are paramount. This is an exciting opportunity to make a significant impact on customer satisfaction and contribute to the success of a growing company while enjoying the benefits of a remote career. Our client is looking for a leader who is passionate about customer service and committed to delivering outstanding support.
This advertiser has chosen not to accept applicants from your region.
2
Senior Customer Service Manager
99999 Seef, Capital
BHD80000 Annually
WhatJobs
Posted 21 days ago
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Job Description
Our client is seeking a highly experienced and results-oriented Senior Customer Service Manager to lead their remote customer support operations. This pivotal role will be responsible for developing and implementing strategies to enhance customer satisfaction, optimize support processes, and manage a high-performing customer service team. The Senior Customer Service Manager will oversee all aspects of customer interaction, including helpdesk support, issue resolution, and customer feedback management, entirely through remote channels. You will be instrumental in setting service level agreements (SLAs), defining key performance indicators (KPIs), and ensuring that customer inquiries and issues are resolved efficiently and effectively. Key responsibilities include recruiting, training, and mentoring a remote customer service team, fostering a customer-centric culture, and implementing best practices in customer relationship management. The ideal candidate possesses a deep understanding of customer service technologies, CRM systems, and omni-channel support strategies. Strong leadership, problem-solving, and communication skills are essential for managing a distributed team and driving service excellence. Proven experience in managing remote teams, analyzing customer feedback, and implementing process improvements is highly valued. A proactive approach to identifying and resolving customer issues, coupled with a commitment to continuous improvement, will be critical for success. This is an exceptional opportunity for a dedicated customer service leader to shape the customer experience for a growing organization, all within a fully remote work setting.
Responsibilities:
Responsibilities:
- Lead and manage a remote customer service team to deliver exceptional support.
- Develop and implement customer service strategies, policies, and procedures.
- Set and monitor key performance indicators (KPIs) and service level agreements (SLAs).
- Oversee the resolution of customer inquiries, complaints, and technical issues.
- Recruit, train, and coach remote customer service representatives.
- Foster a strong customer-centric culture within the team and organization.
- Analyze customer feedback and operational data to identify areas for improvement.
- Implement and optimize customer service technologies and tools (e.g., CRM, helpdesk software).
- Manage escalations and complex customer issues effectively.
- Collaborate with other departments to ensure a seamless customer experience.
- Drive continuous improvement initiatives within the customer service function.
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 5-7 years of experience in customer service management, with significant experience in remote team leadership.
- Proven track record of enhancing customer satisfaction and loyalty.
- Expertise in customer service technologies, CRM systems, and helpdesk platforms.
- Strong understanding of omni-channel support strategies and best practices.
- Excellent leadership, coaching, and team-building skills.
- Exceptional communication, problem-solving, and conflict resolution abilities.
- Demonstrated ability to manage performance and drive results in a remote environment.
- Strategic thinker with a focus on process improvement and customer advocacy.
- Adaptability and a proactive approach to managing challenges.
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3
Senior Customer Service Manager
101 Manama, Capital
BHD70000 Annually
WhatJobs
Posted 21 days ago
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Job Description
Our client, a leader in its industry, is seeking an experienced and motivated Senior Customer Service Manager to lead their dedicated support team. This hybrid role offers a blend of in-office collaboration and remote work flexibility, based in the bustling city of Manama, Capital, BH . The ideal candidate will have a strong background in customer service operations, a passion for delivering exceptional customer experiences, and the ability to develop and implement strategies that enhance customer satisfaction, loyalty, and retention.
Responsibilities:
Responsibilities:
- Oversee the day-to-day operations of the customer service department, ensuring efficient and effective service delivery.
- Develop and implement customer service policies, procedures, and standards to enhance customer satisfaction.
- Lead, train, and motivate a team of customer service representatives, fostering a positive and high-performing work environment.
- Monitor customer interactions, handle escalated issues, and resolve complex customer complaints with professionalism and empathy.
- Analyze customer feedback and service data to identify trends, areas for improvement, and opportunities to enhance the customer journey.
- Develop and implement strategies to improve key performance indicators (KPIs) such as customer satisfaction scores (CSAT), net promoter scores (NPS), first call resolution (FCR), and average handling time (AHT).
- Collaborate with other departments (e.g., Sales, Marketing, Product Development) to ensure a unified customer experience.
- Manage staffing levels, scheduling, and workforce planning to meet service demands.
- Utilize customer relationship management (CRM) software and other support tools effectively.
- Stay informed about industry best practices and emerging trends in customer service and support.
- Develop and deliver training programs for new hires and ongoing professional development for the team.
- Contribute to the development of self-service resources and knowledge bases.
- Bachelor's degree in Business Administration, Management, or a related field.
- Minimum of 5 years of experience in customer service, with at least 2 years in a supervisory or management role.
- Proven track record of successfully managing customer service teams and improving customer satisfaction metrics.
- Excellent leadership, coaching, and team-building skills.
- Strong understanding of customer service best practices, principles, and technologies (e.g., CRM systems, helpdesk software).
- Exceptional problem-solving, conflict resolution, and decision-making abilities.
- Outstanding written and verbal communication skills.
- Ability to work effectively in a hybrid work environment, balancing office and remote responsibilities.
- Proficiency in Microsoft Office Suite and customer service software.
- A customer-centric mindset with a passion for exceeding customer expectations.
This advertiser has chosen not to accept applicants from your region.
4
Senior Customer Service Manager
442 Al Muharraq
BHD70000 Annually
WhatJobs
Posted 21 days ago
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Job Description
Our client is seeking a dynamic and experienced Senior Customer Service Manager to lead and inspire their dedicated customer support team. This role is based in Sitra, Capital, BH , and requires an on-site presence to effectively manage operations and foster team collaboration. You will be responsible for overseeing all aspects of customer service operations, ensuring the delivery of exceptional support and fostering strong customer loyalty. Key responsibilities include managing a team of customer service representatives, developing and implementing service strategies, setting performance metrics, and ensuring efficient issue resolution. You will also be involved in training and coaching team members, identifying areas for improvement, and implementing process enhancements to optimize the customer experience. The ideal candidate will have a proven track record of leadership in a customer service environment, with a deep understanding of customer needs and a passion for service excellence. Excellent communication, problem-solving, and interpersonal skills are essential. You will be adept at handling challenging customer situations, de-escalating issues, and ensuring customer satisfaction. A Bachelor's degree in Business Administration, Marketing, or a related field is preferred. Significant experience in customer service management, with a focus on team leadership, is required. Demonstrated ability to develop and implement effective customer service strategies. Strong understanding of CRM systems and customer support software. Proven ability to analyze customer feedback and identify areas for service improvement. Excellent organizational and time management skills. Ability to motivate and develop a team to achieve high performance. This is a critical role for our client, and the successful candidate will have a significant impact on customer satisfaction and retention. You will have the opportunity to shape the customer service function and contribute to the overall success of the business.
Key Responsibilities:
Key Responsibilities:
- Lead and manage the daily operations of the customer service department.
- Develop and implement customer service policies and procedures.
- Set performance goals and metrics for the customer service team.
- Train, coach, and mentor customer service representatives.
- Monitor customer interactions and ensure high-quality service delivery.
- Handle escalated customer complaints and resolve issues effectively.
- Analyze customer feedback and identify trends for service improvement.
- Collaborate with other departments to ensure a seamless customer experience.
- Manage staffing levels and schedules to meet service demands.
- Contribute to the development of customer service strategies and initiatives.
- Bachelor's degree in Business or a related field (preferred).
- 5+ years of experience in customer service management.
- Proven track record of leading and developing customer service teams.
- Strong understanding of customer service principles and best practices.
- Experience with CRM software and customer support platforms.
- Excellent problem-solving and conflict resolution skills.
- Strong communication and interpersonal abilities.
- Ability to work effectively under pressure and manage multiple priorities.
- Demonstrated commitment to customer satisfaction.
- Experience in developing and implementing service improvement initiatives.
This advertiser has chosen not to accept applicants from your region.
5
Senior Customer Service Manager
211 Manama, Capital
BHD75000 Annually
WhatJobs
Posted 21 days ago
Job Viewed
Job Description
Our client is looking for a highly motivated and experienced Senior Customer Service Manager to lead their customer support operations in **Manama, Capital, BH**. This role is crucial for ensuring exceptional customer experiences and driving customer satisfaction. The ideal candidate will have a proven track record in managing customer service teams, developing and implementing customer service strategies, and improving operational efficiency. You will be responsible for overseeing daily operations, coaching and developing the support team, and acting as a point of escalation for complex customer issues. This hybrid role combines in-office leadership with the flexibility of remote work.
Key Responsibilities:
Key Responsibilities:
- Manage and lead a team of customer service representatives, fostering a positive and high-performance work environment.
- Develop, implement, and monitor customer service policies and procedures to ensure consistent, high-quality service delivery.
- Set performance goals and KPIs for the customer service team, and conduct regular performance reviews.
- Train, coach, and mentor team members to enhance their skills and product knowledge.
- Handle escalated customer complaints and issues with professionalism and efficiency, aiming for first-contact resolution.
- Analyze customer feedback and service data to identify trends, areas for improvement, and opportunities for enhancement.
- Collaborate with other departments (e.g., Sales, Product Development) to address customer needs and improve overall service.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Oversee the scheduling and staffing of the customer service team to ensure adequate coverage.
- Manage the customer service budget and resource allocation.
- Utilize CRM and other customer service software to track interactions and manage support operations.
- Report on key customer service metrics and performance to senior management.
- Ensure compliance with company standards and service level agreements (SLAs).
- Bachelor's degree in Business Administration, Management, or a related field.
- 7+ years of experience in customer service management, with a strong emphasis on team leadership.
- Proven experience in developing and implementing customer service strategies.
- Excellent understanding of customer service principles and best practices.
- Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues.
- Exceptional communication, interpersonal, and leadership skills.
- Proficiency in CRM systems and customer service software.
- Experience in performance management and coaching.
- Ability to work effectively in a hybrid environment, balancing on-site and remote responsibilities.
- Demonstrated ability to drive customer satisfaction and loyalty.
- Experience in the (Specific Industry, e.g., Technology, Retail, Finance) sector is a plus.
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6
Customer Service & Helpdesk Manager
101 Seef, Capital
BHD70000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client, a rapidly expanding tech company, is looking for an experienced and dynamic Customer Service & Helpdesk Manager to lead their dedicated support team. This is a fully remote position, offering the opportunity to manage a high-performing team from anywhere. You will be responsible for overseeing all aspects of customer support operations, ensuring timely and effective resolution of customer inquiries and technical issues. The ideal candidate will have a strong background in customer service management, excellent leadership skills, and a deep understanding of helpdesk best practices and technologies. You will focus on improving customer satisfaction, optimizing support processes, and mentoring your team to achieve exceptional service standards. This role requires a proactive approach to problem-solving and a commitment to delivering outstanding customer experiences.
Responsibilities:
Responsibilities:
- Lead, train, and motivate the customer service and helpdesk team.
- Develop and implement customer service policies and procedures.
- Manage ticket queues, ensuring timely and accurate issue resolution.
- Monitor key performance indicators (KPIs) for customer service and helpdesk operations.
- Analyze customer feedback and identify areas for improvement.
- Collaborate with other departments to resolve complex customer issues.
- Implement and manage helpdesk software and tools.
- Ensure the team provides a consistently high level of customer satisfaction.
- Develop and deliver training programs for support staff.
- Contribute to the continuous improvement of support processes and workflows.
- Bachelor's degree in Business Administration, Communications, or a related field (or equivalent experience).
- Minimum of 4 years of experience in customer service or helpdesk roles, with at least 2 years in a supervisory or management capacity.
- Proven experience in managing remote teams.
- Strong understanding of customer service principles and best practices.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency with helpdesk ticketing systems (e.g., Zendesk, ServiceNow) and CRM software.
- Ability to analyze data and make informed decisions.
- Problem-solving and conflict resolution skills.
- Customer-centric mindset and a passion for service excellence.
This advertiser has chosen not to accept applicants from your region.
7
Senior Customer Service and Support Manager
45000 Al Muharraq
BHD90000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Service and Support Manager to lead their dedicated team. This hybrid role, based in **Jidhafs, Capital, BH**, offers a dynamic blend of on-site collaboration and remote work flexibility, allowing you to manage operations effectively while maintaining a balanced lifestyle. You will be instrumental in ensuring exceptional customer satisfaction, optimizing support processes, and leading a high-performing team.
The ideal candidate will possess a deep understanding of customer service best practices, strong leadership abilities, and a proven track record of improving customer retention and loyalty. You will be responsible for overseeing daily operations, training and developing support agents, implementing quality assurance measures, and collaborating with other departments to resolve customer issues. Your strategic vision and operational excellence will be key to driving customer success.
Key Responsibilities:
Qualifications:
The ideal candidate will possess a deep understanding of customer service best practices, strong leadership abilities, and a proven track record of improving customer retention and loyalty. You will be responsible for overseeing daily operations, training and developing support agents, implementing quality assurance measures, and collaborating with other departments to resolve customer issues. Your strategic vision and operational excellence will be key to driving customer success.
Key Responsibilities:
- Oversee the daily operations of the customer service and support department, ensuring efficient and effective service delivery.
- Lead, coach, and develop a team of customer service representatives and support agents.
- Develop and implement customer service policies, procedures, and performance standards.
- Monitor customer interactions and quality metrics, providing feedback and coaching to team members.
- Analyze customer feedback and support data to identify trends, issues, and areas for improvement.
- Collaborate with other departments (e.g., Sales, Product, IT) to resolve complex customer issues and enhance the overall customer experience.
- Develop and deliver training programs for new and existing team members.
- Manage customer service tools and technologies, ensuring optimal utilization.
- Prepare regular reports on key performance indicators (KPIs) such as customer satisfaction, response times, and resolution rates.
- Champion customer-centric initiatives throughout the organization.
- Handle escalated customer complaints and resolve critical issues effectively.
- Contribute to the development of knowledge base articles and support documentation.
- Stay current with industry trends and best practices in customer service and support.
- Manage the department budget and resource allocation effectively.
- Foster a positive and productive team environment.
Qualifications:
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 5-7 years of experience in customer service management or a related leadership role.
- Proven experience in managing and motivating customer service teams.
- Strong understanding of customer service principles, metrics, and best practices.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency in using CRM software and customer support platforms (e.g., Zendesk, Salesforce Service Cloud).
- Ability to analyze data and generate actionable insights.
- Experience in developing and delivering training programs.
- Strong organizational and time-management skills.
- Ability to work effectively in a hybrid work environment, balancing remote and in-office responsibilities.
- Experience in the (Industry - e.g., technology, telecommunications) sector is a plus.
- Demonstrated ability to handle difficult customer situations with professionalism and empathy.
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Representative
1010 Hoora, Capital
BHD30000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a reputable company known for its exceptional customer support, is looking for dedicated and empathetic Customer Service Representatives to join their thriving, fully remote team. This role is vital in ensuring our clients' customers receive timely, accurate, and friendly assistance across various communication channels. The ideal candidate will possess excellent communication skills, a problem-solving attitude, and a genuine desire to help others. This is a remote-first position, requiring a reliable internet connection and a dedicated workspace.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide information about products and services, resolving customer issues effectively.
- Troubleshoot customer problems and guide them through solutions.
- Process orders, returns, and exchanges as per company policy.
- Maintain accurate customer records and document all interactions.
- Escalate complex issues to the appropriate departments or supervisors.
- Follow communication scripts and company guidelines when handling different topics.
- Identify customer needs and help customers use specific features.
- Gather customer feedback and report on trends or recurring issues.
- Continuously improve knowledge of products, services, and policies.
- Assist in training new team members as needed.
- Contribute to a positive and collaborative team environment.
- Achieve performance goals and KPIs related to customer satisfaction and resolution times.
- Manage and organize a high volume of customer interactions efficiently.
- Ensure a high level of customer satisfaction and build customer loyalty.
Qualifications:
- High school diploma or equivalent; college degree preferred.
- Proven customer support experience or experience as a client service representative.
- Excellent verbal and written communication skills.
- Strong active listening skills and ability to empathize with customers.
- Proficiency in CRM systems and help desk software.
- Ability to multitask, prioritize, and manage time effectively.
- Patience and a calm demeanor when dealing with difficult customers.
- Self-motivated and able to work independently in a remote setting.
- Reliable internet connection and a suitable home office environment.
- Familiarity with MS Office Suite.
- Ability to learn quickly and adapt to changing processes.
- Positive attitude and a passion for providing excellent service.
This advertiser has chosen not to accept applicants from your region.
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