7 Customer Service Manager jobs in Manama
Customer Service Delivery Manager
Posted 10 days ago
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Job Description
We’re Hiring: Customer Service Delivery Manager
Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong, Saudi Arabia and now in Brazil.
Are you a strategic leader with a passion for delivering top-tier customer experiences? Do you have the expertise to drive performance across both in-house and Business Process Outsourcing (BPO) teams while ensuring quality at every touchpoint? If so, we want to hear from you!
What You’ll Do
- Overseeing service delivery for both BPO and in-house teams
- Managing client relationships and ensuring SLAs are met
- Driving performance, quality, and efficiency across all customer service channels
- Implementing and optimizing customer service technologies and processes
- Leading, mentoring, and developing high-performing teams
- Analyzing customer interaction data to identify trends and opportunities for improvement
- Managing vendor relationships and ensuring seamless service delivery
Why Keeta?
- Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
- Fast-Growing & Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
- Global Impact: Join a company that’s transforming the way people enjoy food, impacting communities around the world.
What We’re Looking For
- 5+ years of experience in customer service management (multi-channel preferred)
- Proven expertise in managing both in-house and outsourced teams
- Strong leadership, problem-solving, and decision-making skills
- Proficiency in customer service technologies, CRM systems & COPC standards
- Experience in budget management, data analysis & performance reporting
- Ability to thrive in a fast-paced, dynamic environment
- Flexibility in undertaking business trips as required
Location: Bahrain,
If you’re ready to take on a role that makes a real impact on customer satisfaction and loyalty, apply now and be part of a team that’s redefining service excellence!
#J-18808-LjbffrCustomer Service Excellence Manager
Posted today
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Job Description
This position is responsible to provide outstanding customer service to clients by delivering extraordinary customer service experience, taking ownership of customer issues and following through to resolution.
**Education/Certifications**:
- A minimum of a bachelor’s degree in business administration or relevant field.
- Six Sigma certification in customer service is preferred.
**Experience**:
- A minimum of 8-10 years' proven experience in a customer service position, preferably within the payment industry.
- Track record in designing and implementing best-in-class Customer Experience strategies and initiatives, specifically within the payments industry.
- Proficiency in Microsoft Office and Customer Service software.
**Knowledge and Skills**:
- Excellent team leadership and interpersonal skills.
- Outstanding written and verbal communication skills.
- Exceptional problem-solving skills.
- Ability to demonstrate a thorough understanding of systems and procedures, utilizing technical information to translate and articulate complex concepts into comprehensible business language.
Customer Service Excellence Manager
Posted today
Job Viewed
Job Description
**Job Requirements**:
This position is responsible to provide outstanding customer service to clients by delivering extraordinary customer service experience, taking ownership of customer issues and following through to resolution.
**Education/Certifications**:
- A minimum of a bachelor’s degree in business administration or relevant field.
- Six Sigma certification in customer service is preferred.
**Experience**:
- A minimum of 8-10 years' proven experience in a customer service position, preferably within the payment industry.
- Track record in designing and implementing best-in-class Customer Experience strategies and initiatives, specifically within the payments industry.
- Proficiency in Microsoft Office and Customer Service software.
**Knowledge and Skills**:
- Excellent team leadership and interpersonal skills.
- Outstanding written and verbal communication skills.
- Exceptional problem-solving skills.
- Ability to demonstrate a thorough understanding of systems and procedures, utilizing technical information to translate and articulate complex concepts into comprehensible business language.
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Client Relations & Marketing
Posted today
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Job Description
2- English/Arabic command.
3- Customer service skills.
4- Communication skills.
5- Computer skills.
6- Sales & Marketing skills.
7- 2 years’ experience.
Please attach your Original CV.
Customer Support Representative
Posted 18 days ago
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Job Description
Rowan Energy Norway is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed to delivering sustainable solutions in the energy industry.
At Rowan Energy Norway, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship.
Our company name, Rowan Energy Norway, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners.
We are seeking a dedicated Customer Support Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling customer inquiries, and assisting with debt collection from delinquent clients and managing accounts receivable. This role plays a crucial part in maintaining positive customer relationships and ensuring timely payment collection.
Key Responsibilities
- Respond to customer inquiries and resolve issues promptly and professionally
- Assist with debt collection efforts from delinquent clients
- Manage accounts receivable, including invoicing, follow-ups, and payment processing
- Collaborate with the finance team to ensure timely collection of payments
- Maintain accurate and detailed records of customer interactions and payment transactions
- Provide feedback on customer service and collection processes for continuous improvement
- Adhere to company policies, procedures, and regulatory requirements
- Previous experience in customer service and/or collections preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency in using CRM software and other relevant tools
- Ability to work effectively both independently and as part of a team
- Knowledge of accounts receivable management and debt collection practices is a plus
- Previous experience in customer service and/or collections preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency in using CRM software and other relevant tools
- Ability to work effectively both independently and as part of a team
- Knowledge of accounts receivable management and debt collection practices is a plus
- Seniority level Entry level
- Employment type Full-time
- Job function Other
- Industries Non-profit Organizations
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Al Khobar, Eastern, Saudi Arabia 9 hours ago
Quality Assurance & development specialistAl Khobar, Eastern, Saudi Arabia 13 hours ago
Manama, Capital Governorate, Bahrain 2 weeks ago
Technical Director's Office AdministratorAl Khobar, Eastern, Saudi Arabia 10 hours ago
Al Khobar, Eastern, Saudi Arabia 1 day ago
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#J-18808-LjbffrCustomer Support Specialist
Posted today
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Customer Implementation and Support Specialist
Posted 18 days ago
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Job Description
Bachelor of Technology/Engineering, Bachelor of Business Administration(Management)
Nationality
Any
Vacancy
1 Vacancy
Job Description
The Customer Implementation and Support Specialistleads the onboarding, technical integration, and ongoing support of clients using INFINIOS cards and payments solutions. This role also manages the Customer Service and Operations Executive team, ensuring seamless service delivery, operational excellence, and continuous improvement. The ideal candidate brings strong expertise in Mastercard and Visa networks, host-to-host (H2H) payment rails, and a proven ability to manage complex client implementations and support operations.
Client Implementation & Onboarding
- Drive end-to-end delivery of card and payment solution implementations, ensuring alignment with client requirements and project timelines.
- Coordinate with internal and external technical teams to configure, test, and deploy solutions.
- Manage multiple projects simultaneously, proactively addressing risks and ensuring successful go-lives.
Customer Support & Incident Management
- Oversee the Customer Service and Operations Executive team to ensure timely and effective resolution of client issues.
- Ensure SLA compliance and escalate unresolved matters to appropriate internal teams.
- Deliver technical guidance and training to clients and internal stakeholders.
Team Leadership & Operational Oversight
- Lead, mentor, and develop team members to maintain high performance and engagement.
- Establish and monitor KPIs to ensure service quality and operational efficiency.
- Promote a culture of accountability, collaboration, and continuous improvement.
Process Optimization & Reporting
- Enhance onboarding and support workflows to improve client satisfaction and operational scalability.
- Maintain accurate documentation for implementations, support cases, and procedures.
- Analyze performance data and generate actionable reports for leadership.
Desired Candidate Profile
- Bachelor’s degree in information technology, Business, or a related field.
- 3+ years in client implementation, technical support, or operations within the cards and payments industry.
- Hands-on experience with H2H payment rails, local switches.
- Strong knowledge of card issuing, acquiring, payment gateways, and transaction processing
- Skilled in managing cross-functional projects and stakeholder communication
- Proficient in project and support tools such as Jira
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