114 Customer Service Manager jobs in Manama

• Lead, manage, and mentor a remote team of technical support representatives.
• Ensure timely and effective resolution of customer inquiries and technical issues through various channels (phone, email, chat).
• Develop and implement customer service policies, procedures, and quality standards.
• Monitor key performance indicators (KPIs) such as customer satisfaction, response times, and resolution rates, and drive improvements.
• Analyze customer feedback and support data to identify trends, recurring issues, and opportunities for service enhancement.
• Collaborate with product management and engineering teams to provide customer insights and address technical problems.
• Manage escalations and complex customer issues effectively.
• Develop and deliver training programs for new and existing support staff.
• Maintain and optimize the use of CRM and helpdesk software systems.
• Foster a positive and customer-focused team culture within a remote work environment.

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 5 years of experience in customer service or technical support, with at least 2 years in a management or supervisory role.
• Proven experience managing and leading remote teams effectively.
• Strong understanding of customer service principles and best practices, particularly in a technical support context.
• Proficiency with CRM and helpdesk software (e.g., Zendesk, Salesforce Service Cloud, HubSpot Service Hub).
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to analyze data and derive actionable insights.
• Experience in developing and implementing customer service strategies.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• Fluency in English is essential.

• Manage and lead a remote team of customer service representatives.
• Oversee daily technical support operations and ensure timely issue resolution.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Set performance goals, monitor KPIs, and conduct performance reviews.
• Provide coaching, training, and development opportunities for the support team.
• Analyze customer feedback and support data to identify improvement areas.
• Manage escalations and resolve complex customer issues.
• Ensure adherence to SLAs and quality standards.

• Bachelor's degree in Business Administration, Communications, or a related field.
• 5-7 years of experience in customer service or technical support management.
• Proven experience managing remote teams effectively.
• Proficiency with CRM software (e.g., Salesforce, Zendesk) and helpdesk systems.
• Strong understanding of customer service principles and metrics.
• Excellent leadership, communication, and problem-solving skills.
• Ability to analyze data and implement data-driven improvements.
• Experience in developing training programs for support staff.

We are seeking a skilled IT Support Manager with AWS certification and server management knowledge. The ideal candidate will manage IT infrastructure, provide technical support, and ensure smooth operation of cloud and on-premises systems.

• Provide technical support for hardware, software, and networking issues.
• Manage and optimize AWS cloud services and server infrastructure.
• Monitor server performance, perform maintenance, and ensure security compliance.
• Assist with hardware and software installation, configuration, and upgrades.
• Document IT processes and provide guidance to team members.

• Provide technical support for hardware, software, and networking issues.
• Manage and optimize AWS cloud services and server infrastructure.
• Monitor server performance, perform maintenance, and ensure security compliance.
• Assist with hardware and software installation, configuration, and upgrades.
• Document IT processes and provide guidance to team members.

• Bachelor’s degree in Computer Science, Computer Engineering, Networking, Information Technology, or a related field.
• 5-8 years of experience in IT support and server/cloud management.
• AWS Certification (e.g., AWS Certified Solutions Architect, AWS Certified SysOps Administrator).

• Competitive salary and performance-based incentives.
• Opportunities for professional development and career growth.
• A dynamic and creative work environment with a collaborative team.
• Medical Health Insurance.

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• Develop, manage, and evaluate community support programs and initiatives to meet the needs of target populations.
• Lead, mentor, and supervise a team of community support workers, ensuring high-quality service delivery and professional development.
• Establish and maintain strong collaborative relationships with community organizations, government agencies, and other stakeholders.
• Oversee outreach activities to connect with individuals and families in need of support services.
• Develop and implement strategies to enhance community engagement and participation in programs.
• Manage program budgets, ensuring efficient allocation of resources and adherence to financial guidelines.
• Monitor program outcomes and impact, collecting data and preparing reports for funding bodies and organizational leadership.
• Ensure compliance with all relevant policies, procedures, and legal requirements.
• Identify emerging community needs and challenges, and propose innovative solutions and program adjustments.
• Organize and facilitate community events, workshops, and training sessions.
• Advocate for the needs of community members and contribute to policy development.
• Maintain accurate records and documentation related to program activities and client services.

• Master's degree in Social Work, Community Development, Public Health, Psychology, or a related field.
• Minimum of 6 years of experience in community services, social work, or program management, with at least 2 years in a supervisory or management role.
• Proven experience in program design, implementation, and evaluation.
• Strong understanding of social issues, community dynamics, and support service delivery models.
• Excellent leadership, team management, and interpersonal skills.
• Exceptional communication, presentation, and report-writing abilities.
• Proficiency in data collection, analysis, and performance measurement.
• Experience in partnership building and stakeholder engagement.
• Strong organizational and project management skills.
• Ability to work independently, manage time effectively, and thrive in a remote work environment.
• Passion for social justice and commitment to improving community well-being.
• Knowledge of relevant legislation and ethical considerations in social services is essential.

• Lead and manage a team of community support workers, providing guidance and supervision.
• Develop and implement comprehensive support plans tailored to individual community member needs.
• Oversee the day-to-day operations of community support services.
• Facilitate community outreach initiatives and build partnerships with relevant organizations.
• Ensure compliance with all relevant policies, procedures, and regulatory standards.
• Manage budgets and resources effectively to maximize service impact.
• Conduct regular assessments of community member needs and progress.
• Provide crisis intervention and support as needed.
• Maintain accurate records and documentation of services provided.
• Promote a culture of inclusivity, respect, and empowerment within the community.

• Bachelor's degree in Social Work, Sociology, Psychology, or a related field.
• Minimum of 5 years of experience in community and social care, with at least 2 years in a supervisory or management role.
• Proven experience in case management, care planning, and client advocacy.
• Strong understanding of social welfare systems and community resources.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work effectively under pressure and manage challenging situations.
• Proficiency in relevant software for case management and reporting.
• Commitment to ethical practice and continuous professional development.

• Leading and managing the IT helpdesk team, including scheduling, performance management, and training.
• Ensuring timely and effective resolution of IT support tickets and user issues.
• Developing and implementing IT support policies, procedures, and best practices.
• Overseeing the deployment, configuration, and maintenance of hardware and software.
• Managing IT asset inventory and lifecycle.
• Monitoring IT system performance and proactively identifying potential issues.
• Implementing and enforcing IT security protocols for end-users.
• Coordinating with other IT teams (e.g., network, systems administration) to resolve complex problems.
• Providing advanced technical support and troubleshooting assistance.
• Developing reports on helpdesk performance, user satisfaction, and issue trends.
• Managing vendor relationships for IT support-related services and equipment.

• Lead and mentor a team of community support workers, providing guidance and supervision.
• Develop and implement innovative community programs and initiatives.
• Conduct needs assessments and develop individualized support plans.
• Manage caseloads and ensure timely and effective service delivery.
• Liaise with families, caregivers, and other professionals to ensure coordinated care.
• Organize and facilitate community events and workshops.
• Maintain accurate records and prepare reports on program activities and outcomes.
• Advocate for the rights and needs of community members.
• Stay updated on best practices and relevant legislation in community and social care.
• Manage program budgets and resources effectively.

• Bachelor's degree in Social Work, Psychology, Sociology, or a related field.
• Minimum of 5 years of experience in community support or social care roles.
• Proven leadership and team management skills.
• Excellent communication, negotiation, and conflict resolution abilities.
• Strong organizational and time management skills.
• Knowledge of local community resources and support networks.
• Proficiency in relevant software applications.
• Valid driver's license and willingness to travel within the region.

• Lead and manage a team of community support workers, providing guidance, supervision, and professional development.
• Oversee the delivery of high-quality support services to individuals, ensuring their needs are met effectively and compassionately.
• Develop, implement, and review individualized support plans in collaboration with clients and their families.
• Conduct assessments to identify client needs, risks, and strengths.
• Ensure compliance with all relevant policies, procedures, and regulatory requirements.
• Maintain accurate and confidential client records and documentation.
• Build and maintain strong working relationships with local authorities, healthcare providers, and other community organizations.
• Manage budgets and resources for community support programs.
• Respond to and manage crisis situations with professionalism and efficiency.
• Promote a positive and inclusive atmosphere within the community support team and among clients.
• Organize and facilitate community outreach programs and events.
• Monitor service effectiveness and implement improvements based on feedback and evaluation.
• Stay informed about best practices and developments in community and social care.

• Bachelor's degree in Social Work, Psychology, Community Development, or a related field.
• Minimum of 4 years of experience in community and social care, with at least 2 years in a supervisory or management role.
• Proven experience in case management, client assessment, and support plan development.
• Strong understanding of relevant legislation and ethical standards in social care.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work effectively under pressure and manage challenging situations.
• Proficiency in relevant software for client management and record-keeping.
• Valid driver's license and willingness to travel locally as needed.
• Commitment to promoting the dignity and rights of individuals.