178 Customer Service Manager jobs in Manama
Customer Service Manager
2020 Seef, Capital
BHD65000 Annually
WhatJobs
Posted 7 days ago
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Job Description
Our client is seeking a dynamic and experienced Customer Service Manager to lead their dedicated support team. This is a fully remote position, enabling you to manage and inspire a high-performing customer service operation from your home office. You will be responsible for developing and implementing customer service strategies, setting service level agreements, and ensuring the delivery of exceptional customer experiences. Your core duties will include training, coaching, and motivating customer service representatives, monitoring team performance, and analyzing customer feedback to identify areas for improvement. You will also manage escalated customer issues, resolve complex problems, and ensure prompt and effective resolution. The ideal candidate will possess strong leadership, communication, and problem-solving skills, with a proven ability to manage a remote team. Experience with customer relationship management (CRM) software and customer service platforms is essential. You should have a deep understanding of customer service best practices and a passion for creating positive customer interactions. This role requires excellent organizational skills and the ability to manage multiple priorities in a fast-paced environment. We are looking for an individual who is proactive, results-oriented, and committed to fostering a customer-centric culture. Your leadership will be key to enhancing customer satisfaction and loyalty. The primary geographical association for this role is **Seef, Capital, BH**, however, the position is entirely remote, offering great flexibility. Join our client's growing team as a remote Customer Service Manager and make a significant impact on customer success.
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0
Senior Customer Service Manager
1006 Gudaibiya
BHD70000 Annually
WhatJobs
Posted 4 days ago
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Job Description
Our client is looking for an experienced and dedicated Senior Customer Service Manager to lead and develop our customer support team in **Sitra, Capital, BH**. This role is critical in ensuring exceptional customer satisfaction and fostering long-term client relationships. The ideal candidate will have a proven track record in managing customer service operations, developing effective support strategies, and mentoring a high-performing team. You will be responsible for overseeing daily operations, setting performance targets, implementing quality assurance measures, and driving continuous improvement in customer service delivery. This position requires strong leadership, excellent communication skills, and a deep understanding of customer service best practices. Responsibilities include:
- Managing and leading the customer service team, providing guidance, training, and performance feedback.
- Developing and implementing customer service policies, procedures, and best practices.
- Setting and monitoring key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores.
- Handling escalated customer issues and ensuring timely and satisfactory resolutions.
- Analyzing customer feedback and service data to identify trends and areas for improvement.
- Collaborating with other departments (e.g., Sales, Product Development) to enhance the overall customer experience.
- Implementing and optimizing customer support tools and technologies.
- Ensuring compliance with company service standards and relevant regulations.
- Recruiting, onboarding, and training new customer service representatives.
- Creating a positive and motivating work environment for the customer service team.
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 6 years of experience in customer service, with at least 3 years in a managerial or supervisory role.
- Proven experience in developing and implementing successful customer service strategies.
- Strong understanding of customer service principles, methodologies, and CRM software.
- Excellent leadership, team management, and interpersonal skills.
- Exceptional problem-solving, decision-making, and conflict-resolution abilities.
- Strong communication (written and verbal) and presentation skills.
- Ability to analyze data, generate reports, and derive actionable insights.
- Proficiency in customer relationship management (CRM) systems and customer support platforms.
- A customer-centric mindset with a passion for delivering outstanding service.
This advertiser has chosen not to accept applicants from your region.
1
Senior Customer Service Manager
99999 Seef, Capital
BHD80000 Annually
WhatJobs
Posted 21 days ago
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Job Description
Our client is seeking a highly experienced and results-oriented Senior Customer Service Manager to lead their remote customer support operations. This pivotal role will be responsible for developing and implementing strategies to enhance customer satisfaction, optimize support processes, and manage a high-performing customer service team. The Senior Customer Service Manager will oversee all aspects of customer interaction, including helpdesk support, issue resolution, and customer feedback management, entirely through remote channels. You will be instrumental in setting service level agreements (SLAs), defining key performance indicators (KPIs), and ensuring that customer inquiries and issues are resolved efficiently and effectively. Key responsibilities include recruiting, training, and mentoring a remote customer service team, fostering a customer-centric culture, and implementing best practices in customer relationship management. The ideal candidate possesses a deep understanding of customer service technologies, CRM systems, and omni-channel support strategies. Strong leadership, problem-solving, and communication skills are essential for managing a distributed team and driving service excellence. Proven experience in managing remote teams, analyzing customer feedback, and implementing process improvements is highly valued. A proactive approach to identifying and resolving customer issues, coupled with a commitment to continuous improvement, will be critical for success. This is an exceptional opportunity for a dedicated customer service leader to shape the customer experience for a growing organization, all within a fully remote work setting.
Responsibilities:
Responsibilities:
- Lead and manage a remote customer service team to deliver exceptional support.
- Develop and implement customer service strategies, policies, and procedures.
- Set and monitor key performance indicators (KPIs) and service level agreements (SLAs).
- Oversee the resolution of customer inquiries, complaints, and technical issues.
- Recruit, train, and coach remote customer service representatives.
- Foster a strong customer-centric culture within the team and organization.
- Analyze customer feedback and operational data to identify areas for improvement.
- Implement and optimize customer service technologies and tools (e.g., CRM, helpdesk software).
- Manage escalations and complex customer issues effectively.
- Collaborate with other departments to ensure a seamless customer experience.
- Drive continuous improvement initiatives within the customer service function.
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 5-7 years of experience in customer service management, with significant experience in remote team leadership.
- Proven track record of enhancing customer satisfaction and loyalty.
- Expertise in customer service technologies, CRM systems, and helpdesk platforms.
- Strong understanding of omni-channel support strategies and best practices.
- Excellent leadership, coaching, and team-building skills.
- Exceptional communication, problem-solving, and conflict resolution abilities.
- Demonstrated ability to manage performance and drive results in a remote environment.
- Strategic thinker with a focus on process improvement and customer advocacy.
- Adaptability and a proactive approach to managing challenges.
This advertiser has chosen not to accept applicants from your region.
2
Senior Customer Service Manager
101 Manama, Capital
BHD70000 Annually
WhatJobs
Posted 21 days ago
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Job Description
Our client, a leader in its industry, is seeking an experienced and motivated Senior Customer Service Manager to lead their dedicated support team. This hybrid role offers a blend of in-office collaboration and remote work flexibility, based in the bustling city of Manama, Capital, BH . The ideal candidate will have a strong background in customer service operations, a passion for delivering exceptional customer experiences, and the ability to develop and implement strategies that enhance customer satisfaction, loyalty, and retention.
Responsibilities:
Responsibilities:
- Oversee the day-to-day operations of the customer service department, ensuring efficient and effective service delivery.
- Develop and implement customer service policies, procedures, and standards to enhance customer satisfaction.
- Lead, train, and motivate a team of customer service representatives, fostering a positive and high-performing work environment.
- Monitor customer interactions, handle escalated issues, and resolve complex customer complaints with professionalism and empathy.
- Analyze customer feedback and service data to identify trends, areas for improvement, and opportunities to enhance the customer journey.
- Develop and implement strategies to improve key performance indicators (KPIs) such as customer satisfaction scores (CSAT), net promoter scores (NPS), first call resolution (FCR), and average handling time (AHT).
- Collaborate with other departments (e.g., Sales, Marketing, Product Development) to ensure a unified customer experience.
- Manage staffing levels, scheduling, and workforce planning to meet service demands.
- Utilize customer relationship management (CRM) software and other support tools effectively.
- Stay informed about industry best practices and emerging trends in customer service and support.
- Develop and deliver training programs for new hires and ongoing professional development for the team.
- Contribute to the development of self-service resources and knowledge bases.
- Bachelor's degree in Business Administration, Management, or a related field.
- Minimum of 5 years of experience in customer service, with at least 2 years in a supervisory or management role.
- Proven track record of successfully managing customer service teams and improving customer satisfaction metrics.
- Excellent leadership, coaching, and team-building skills.
- Strong understanding of customer service best practices, principles, and technologies (e.g., CRM systems, helpdesk software).
- Exceptional problem-solving, conflict resolution, and decision-making abilities.
- Outstanding written and verbal communication skills.
- Ability to work effectively in a hybrid work environment, balancing office and remote responsibilities.
- Proficiency in Microsoft Office Suite and customer service software.
- A customer-centric mindset with a passion for exceeding customer expectations.
This advertiser has chosen not to accept applicants from your region.
3
Senior Customer Service Manager
211 Manama, Capital
BHD75000 Annually
WhatJobs
Posted 21 days ago
Job Viewed
Job Description
Our client is looking for a highly motivated and experienced Senior Customer Service Manager to lead their customer support operations in **Manama, Capital, BH**. This role is crucial for ensuring exceptional customer experiences and driving customer satisfaction. The ideal candidate will have a proven track record in managing customer service teams, developing and implementing customer service strategies, and improving operational efficiency. You will be responsible for overseeing daily operations, coaching and developing the support team, and acting as a point of escalation for complex customer issues. This hybrid role combines in-office leadership with the flexibility of remote work.
Key Responsibilities:
Key Responsibilities:
- Manage and lead a team of customer service representatives, fostering a positive and high-performance work environment.
- Develop, implement, and monitor customer service policies and procedures to ensure consistent, high-quality service delivery.
- Set performance goals and KPIs for the customer service team, and conduct regular performance reviews.
- Train, coach, and mentor team members to enhance their skills and product knowledge.
- Handle escalated customer complaints and issues with professionalism and efficiency, aiming for first-contact resolution.
- Analyze customer feedback and service data to identify trends, areas for improvement, and opportunities for enhancement.
- Collaborate with other departments (e.g., Sales, Product Development) to address customer needs and improve overall service.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Oversee the scheduling and staffing of the customer service team to ensure adequate coverage.
- Manage the customer service budget and resource allocation.
- Utilize CRM and other customer service software to track interactions and manage support operations.
- Report on key customer service metrics and performance to senior management.
- Ensure compliance with company standards and service level agreements (SLAs).
- Bachelor's degree in Business Administration, Management, or a related field.
- 7+ years of experience in customer service management, with a strong emphasis on team leadership.
- Proven experience in developing and implementing customer service strategies.
- Excellent understanding of customer service principles and best practices.
- Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues.
- Exceptional communication, interpersonal, and leadership skills.
- Proficiency in CRM systems and customer service software.
- Experience in performance management and coaching.
- Ability to work effectively in a hybrid environment, balancing on-site and remote responsibilities.
- Demonstrated ability to drive customer satisfaction and loyalty.
- Experience in the (Specific Industry, e.g., Technology, Retail, Finance) sector is a plus.
This advertiser has chosen not to accept applicants from your region.
4
Customer Service & Helpdesk Manager
101 Seef, Capital
BHD70000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client, a rapidly expanding tech company, is looking for an experienced and dynamic Customer Service & Helpdesk Manager to lead their dedicated support team. This is a fully remote position, offering the opportunity to manage a high-performing team from anywhere. You will be responsible for overseeing all aspects of customer support operations, ensuring timely and effective resolution of customer inquiries and technical issues. The ideal candidate will have a strong background in customer service management, excellent leadership skills, and a deep understanding of helpdesk best practices and technologies. You will focus on improving customer satisfaction, optimizing support processes, and mentoring your team to achieve exceptional service standards. This role requires a proactive approach to problem-solving and a commitment to delivering outstanding customer experiences.
Responsibilities:
Responsibilities:
- Lead, train, and motivate the customer service and helpdesk team.
- Develop and implement customer service policies and procedures.
- Manage ticket queues, ensuring timely and accurate issue resolution.
- Monitor key performance indicators (KPIs) for customer service and helpdesk operations.
- Analyze customer feedback and identify areas for improvement.
- Collaborate with other departments to resolve complex customer issues.
- Implement and manage helpdesk software and tools.
- Ensure the team provides a consistently high level of customer satisfaction.
- Develop and deliver training programs for support staff.
- Contribute to the continuous improvement of support processes and workflows.
- Bachelor's degree in Business Administration, Communications, or a related field (or equivalent experience).
- Minimum of 4 years of experience in customer service or helpdesk roles, with at least 2 years in a supervisory or management capacity.
- Proven experience in managing remote teams.
- Strong understanding of customer service principles and best practices.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency with helpdesk ticketing systems (e.g., Zendesk, ServiceNow) and CRM software.
- Ability to analyze data and make informed decisions.
- Problem-solving and conflict resolution skills.
- Customer-centric mindset and a passion for service excellence.
This advertiser has chosen not to accept applicants from your region.
5
Senior Customer Service & Helpdesk Manager
8001 Al Daih, Northern
BHD5200 Annually
WhatJobs
Posted 14 days ago
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Job Description
Our client is seeking a highly motivated and experienced Senior Customer Service & Helpdesk Manager to lead their support operations in Budaiya, Northern, BH . This role is crucial for ensuring exceptional customer satisfaction and efficient resolution of technical issues. The Senior Manager will be responsible for managing the day-to-day operations of the customer service and helpdesk teams, including staffing, training, performance management, and process improvement. You will develop and implement strategies to enhance customer support quality, streamline workflows, and improve response and resolution times. This position requires a deep understanding of customer service best practices, technical support protocols, and team leadership. The ideal candidate will have a proven track record of building and motivating high-performing support teams, implementing effective CRM systems, and driving customer loyalty. Key responsibilities include monitoring service level agreements (SLAs), analyzing customer feedback, and identifying trends to proactively address customer needs. You will also collaborate with other departments, such as product development and sales, to ensure a cohesive customer experience. We are looking for a strategic thinker with strong problem-solving skills and a passion for delivering outstanding service. If you are a leader dedicated to customer success and operational excellence, we encourage you to apply.
Responsibilities:
Responsibilities:
- Lead and manage the customer service and helpdesk teams.
- Develop and implement customer support strategies and procedures.
- Monitor and ensure adherence to service level agreements (SLAs).
- Train, coach, and mentor customer support representatives.
- Analyze customer feedback and metrics to identify areas for improvement.
- Manage CRM systems and support tools to optimize efficiency.
- Resolve escalated customer issues and complaints effectively.
- Collaborate with other departments to enhance the overall customer experience.
- Develop and maintain support documentation and knowledge bases.
- Drive initiatives to improve customer satisfaction and retention.
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 5-7 years of experience in customer service or helpdesk management.
- Proven experience in leading and managing support teams.
- Strong understanding of customer service principles and technical support processes.
- Proficiency with CRM software and helpdesk ticketing systems.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to analyze data and develop actionable insights.
- Strong organizational and time management abilities.
- Commitment to delivering exceptional customer experiences.
- Experience in the relevant industry is a plus.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Representative
1010 Hoora, Capital
BHD30000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Our client, a reputable company known for its exceptional customer support, is looking for dedicated and empathetic Customer Service Representatives to join their thriving, fully remote team. This role is vital in ensuring our clients' customers receive timely, accurate, and friendly assistance across various communication channels. The ideal candidate will possess excellent communication skills, a problem-solving attitude, and a genuine desire to help others. This is a remote-first position, requiring a reliable internet connection and a dedicated workspace.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide information about products and services, resolving customer issues effectively.
- Troubleshoot customer problems and guide them through solutions.
- Process orders, returns, and exchanges as per company policy.
- Maintain accurate customer records and document all interactions.
- Escalate complex issues to the appropriate departments or supervisors.
- Follow communication scripts and company guidelines when handling different topics.
- Identify customer needs and help customers use specific features.
- Gather customer feedback and report on trends or recurring issues.
- Continuously improve knowledge of products, services, and policies.
- Assist in training new team members as needed.
- Contribute to a positive and collaborative team environment.
- Achieve performance goals and KPIs related to customer satisfaction and resolution times.
- Manage and organize a high volume of customer interactions efficiently.
- Ensure a high level of customer satisfaction and build customer loyalty.
Qualifications:
- High school diploma or equivalent; college degree preferred.
- Proven customer support experience or experience as a client service representative.
- Excellent verbal and written communication skills.
- Strong active listening skills and ability to empathize with customers.
- Proficiency in CRM systems and help desk software.
- Ability to multitask, prioritize, and manage time effectively.
- Patience and a calm demeanor when dealing with difficult customers.
- Self-motivated and able to work independently in a remote setting.
- Reliable internet connection and a suitable home office environment.
- Familiarity with MS Office Suite.
- Ability to learn quickly and adapt to changing processes.
- Positive attitude and a passion for providing excellent service.
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Supervisor
2020 Al Ghurayfah
BHD45000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is searching for a dedicated and experienced Customer Service Supervisor to lead their customer support team in A'ali, Northern, BH . The ideal candidate will be passionate about delivering exceptional customer experiences, possess strong leadership qualities, and have a proven track record in customer service management. This role involves overseeing daily operations, training and motivating a team of customer service representatives, and ensuring that all customer inquiries and issues are resolved efficiently and effectively.
Responsibilities:
Qualifications:
Responsibilities:
- Supervise and manage the day-to-day activities of the customer service department.
- Train, coach, and mentor customer service representatives to enhance their performance and product knowledge.
- Set performance goals and objectives for the team and monitor their progress.
- Handle escalated customer complaints and complex inquiries, providing resolutions in a timely manner.
- Develop and implement customer service policies and procedures to improve service quality and efficiency.
- Analyze customer feedback and service metrics to identify areas for improvement.
- Ensure adherence to service level agreements (SLAs) and company standards.
- Maintain a positive and motivating work environment for the customer service team.
- Collaborate with other departments to resolve customer issues and improve overall customer satisfaction.
- Prepare regular reports on team performance, customer feedback, and operational efficiency for senior management.
Qualifications:
- High school diploma or equivalent; Bachelor's degree in Business Administration or a related field is preferred.
- Minimum of 3 years of experience in a customer service role, with at least 1 year in a supervisory or leadership capacity.
- Excellent communication, interpersonal, and conflict resolution skills.
- Strong organizational and time management abilities.
- Proficiency in customer relationship management (CRM) software and ticketing systems.
- Ability to train and motivate a team.
- Demonstrated ability to handle difficult customer situations with professionalism and empathy.
- Knowledge of customer service best practices and principles.
- Experience in (Industry Specific to our client) is a plus.
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Specialist
110 Al Seef
BHD25000 Annually
WhatJobs
Posted 21 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and customer-focused Customer Service Specialist to manage client interactions and provide exceptional support from their office in Salmabad, Northern, BH . This role is crucial in ensuring customer satisfaction and building strong client relationships. You will be the primary point of contact for customers, handling inquiries, resolving issues, and providing information about products and services. Responsibilities include responding to customer emails, phone calls, and chat messages promptly and professionally. You will also be tasked with managing customer accounts, processing orders or returns, and escalating complex issues to the appropriate departments.
The ideal candidate possesses excellent communication and active listening skills, with a natural ability to empathize with customers. You should be patient, calm under pressure, and adept at de-escalating difficult situations. A strong understanding of customer service principles and practices is essential. Familiarity with CRM software and ticketing systems will be a significant advantage. You will be expected to maintain a high level of product knowledge to effectively assist customers.
Key Responsibilities:
Qualifications:
This role in Salmabad, Northern, BH offers a competitive compensation package and a supportive work environment. If you are passionate about helping others and thrive in a service-oriented role, we encourage you to apply.
The ideal candidate possesses excellent communication and active listening skills, with a natural ability to empathize with customers. You should be patient, calm under pressure, and adept at de-escalating difficult situations. A strong understanding of customer service principles and practices is essential. Familiarity with CRM software and ticketing systems will be a significant advantage. You will be expected to maintain a high level of product knowledge to effectively assist customers.
Key Responsibilities:
- Address customer inquiries and concerns via phone, email, and chat.
- Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Maintain customer records by updating account information.
- Process orders, forms, applications, and requests.
- Identify and escalate priority issues to the appropriate internal teams.
- Provide customers with product and service information and details.
- Gather customer feedback and share insights with the team for service improvement.
- Meet personal/team qualitative and quantitative targets.
Qualifications:
- High school diploma or equivalent; higher education or relevant certification is a plus.
- Proven customer support experience or experience as a client service representative.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Proficiency in Microsoft Office Suite.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- A customer-oriented and patient demeanor.
This role in Salmabad, Northern, BH offers a competitive compensation package and a supportive work environment. If you are passionate about helping others and thrive in a service-oriented role, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
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