379 Customer Service Manager jobs in Manama
Customer Service Manager
301 Isa Town, Northern
BHD60000 Annually
WhatJobs
Posted 8 days ago
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Job Description
Our client is seeking a dedicated and experienced Customer Service Manager to lead their client support team. This role is crucial for ensuring exceptional customer experiences and fostering strong client relationships. The Customer Service Manager will be responsible for overseeing daily operations of the customer service department, managing a team of customer service representatives, and implementing strategies to enhance service quality and efficiency. Your duties will include setting performance standards, providing ongoing training and coaching to the team, and resolving escalated customer issues with professionalism and urgency.
You will analyze customer feedback and service metrics to identify areas for improvement and implement best practices in customer support. This role requires a deep understanding of customer relationship management (CRM) principles and the ability to utilize customer service software effectively. Collaboration with other departments, such as sales and technical support, will be essential to ensure a seamless customer journey. The Manager will be responsible for developing and updating customer service policies and procedures, ensuring they align with the company's objectives and uphold high standards of service delivery. This position is based in **Isa Town, Southern, BH**, requiring full-time commitment to in-office operations to effectively lead and mentor the team.
The ideal candidate will possess a Bachelor's degree in Business Administration, Communications, or a related field. A minimum of 5 years of experience in customer service or client support roles, with at least 2 years in a supervisory or management capacity, is required. Proven ability to lead, motivate, and develop a customer service team is essential. Strong problem-solving skills, excellent communication and interpersonal abilities, and a customer-centric mindset are mandatory. Familiarity with CRM software and customer service ticketing systems is highly desirable. The ability to handle complex customer inquiries and complaints effectively is crucial. If you are passionate about delivering outstanding customer service and have a knack for leading teams to success, we encourage you to apply.
You will analyze customer feedback and service metrics to identify areas for improvement and implement best practices in customer support. This role requires a deep understanding of customer relationship management (CRM) principles and the ability to utilize customer service software effectively. Collaboration with other departments, such as sales and technical support, will be essential to ensure a seamless customer journey. The Manager will be responsible for developing and updating customer service policies and procedures, ensuring they align with the company's objectives and uphold high standards of service delivery. This position is based in **Isa Town, Southern, BH**, requiring full-time commitment to in-office operations to effectively lead and mentor the team.
The ideal candidate will possess a Bachelor's degree in Business Administration, Communications, or a related field. A minimum of 5 years of experience in customer service or client support roles, with at least 2 years in a supervisory or management capacity, is required. Proven ability to lead, motivate, and develop a customer service team is essential. Strong problem-solving skills, excellent communication and interpersonal abilities, and a customer-centric mindset are mandatory. Familiarity with CRM software and customer service ticketing systems is highly desirable. The ability to handle complex customer inquiries and complaints effectively is crucial. If you are passionate about delivering outstanding customer service and have a knack for leading teams to success, we encourage you to apply.
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0
Senior Customer Service Manager
99999 Seef, Capital
BHD80000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Our client is seeking a highly experienced and results-oriented Senior Customer Service Manager to lead their remote customer support operations. This pivotal role will be responsible for developing and implementing strategies to enhance customer satisfaction, optimize support processes, and manage a high-performing customer service team. The Senior Customer Service Manager will oversee all aspects of customer interaction, including helpdesk support, issue resolution, and customer feedback management, entirely through remote channels. You will be instrumental in setting service level agreements (SLAs), defining key performance indicators (KPIs), and ensuring that customer inquiries and issues are resolved efficiently and effectively. Key responsibilities include recruiting, training, and mentoring a remote customer service team, fostering a customer-centric culture, and implementing best practices in customer relationship management. The ideal candidate possesses a deep understanding of customer service technologies, CRM systems, and omni-channel support strategies. Strong leadership, problem-solving, and communication skills are essential for managing a distributed team and driving service excellence. Proven experience in managing remote teams, analyzing customer feedback, and implementing process improvements is highly valued. A proactive approach to identifying and resolving customer issues, coupled with a commitment to continuous improvement, will be critical for success. This is an exceptional opportunity for a dedicated customer service leader to shape the customer experience for a growing organization, all within a fully remote work setting.
Responsibilities:
Responsibilities:
- Lead and manage a remote customer service team to deliver exceptional support.
- Develop and implement customer service strategies, policies, and procedures.
- Set and monitor key performance indicators (KPIs) and service level agreements (SLAs).
- Oversee the resolution of customer inquiries, complaints, and technical issues.
- Recruit, train, and coach remote customer service representatives.
- Foster a strong customer-centric culture within the team and organization.
- Analyze customer feedback and operational data to identify areas for improvement.
- Implement and optimize customer service technologies and tools (e.g., CRM, helpdesk software).
- Manage escalations and complex customer issues effectively.
- Collaborate with other departments to ensure a seamless customer experience.
- Drive continuous improvement initiatives within the customer service function.
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 5-7 years of experience in customer service management, with significant experience in remote team leadership.
- Proven track record of enhancing customer satisfaction and loyalty.
- Expertise in customer service technologies, CRM systems, and helpdesk platforms.
- Strong understanding of omni-channel support strategies and best practices.
- Excellent leadership, coaching, and team-building skills.
- Exceptional communication, problem-solving, and conflict resolution abilities.
- Demonstrated ability to manage performance and drive results in a remote environment.
- Strategic thinker with a focus on process improvement and customer advocacy.
- Adaptability and a proactive approach to managing challenges.
This advertiser has chosen not to accept applicants from your region.
1
Senior Customer Service Manager
101 Manama, Capital
BHD70000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a leader in its industry, is seeking an experienced and motivated Senior Customer Service Manager to lead their dedicated support team. This hybrid role offers a blend of in-office collaboration and remote work flexibility, based in the bustling city of Manama, Capital, BH . The ideal candidate will have a strong background in customer service operations, a passion for delivering exceptional customer experiences, and the ability to develop and implement strategies that enhance customer satisfaction, loyalty, and retention.
Responsibilities:
Responsibilities:
- Oversee the day-to-day operations of the customer service department, ensuring efficient and effective service delivery.
- Develop and implement customer service policies, procedures, and standards to enhance customer satisfaction.
- Lead, train, and motivate a team of customer service representatives, fostering a positive and high-performing work environment.
- Monitor customer interactions, handle escalated issues, and resolve complex customer complaints with professionalism and empathy.
- Analyze customer feedback and service data to identify trends, areas for improvement, and opportunities to enhance the customer journey.
- Develop and implement strategies to improve key performance indicators (KPIs) such as customer satisfaction scores (CSAT), net promoter scores (NPS), first call resolution (FCR), and average handling time (AHT).
- Collaborate with other departments (e.g., Sales, Marketing, Product Development) to ensure a unified customer experience.
- Manage staffing levels, scheduling, and workforce planning to meet service demands.
- Utilize customer relationship management (CRM) software and other support tools effectively.
- Stay informed about industry best practices and emerging trends in customer service and support.
- Develop and deliver training programs for new hires and ongoing professional development for the team.
- Contribute to the development of self-service resources and knowledge bases.
- Bachelor's degree in Business Administration, Management, or a related field.
- Minimum of 5 years of experience in customer service, with at least 2 years in a supervisory or management role.
- Proven track record of successfully managing customer service teams and improving customer satisfaction metrics.
- Excellent leadership, coaching, and team-building skills.
- Strong understanding of customer service best practices, principles, and technologies (e.g., CRM systems, helpdesk software).
- Exceptional problem-solving, conflict resolution, and decision-making abilities.
- Outstanding written and verbal communication skills.
- Ability to work effectively in a hybrid work environment, balancing office and remote responsibilities.
- Proficiency in Microsoft Office Suite and customer service software.
- A customer-centric mindset with a passion for exceeding customer expectations.
This advertiser has chosen not to accept applicants from your region.
2
Senior Customer Service Manager
442 Al Muharraq
BHD70000 Annually
WhatJobs
Posted 3 days ago
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Job Description
Our client is seeking a dynamic and experienced Senior Customer Service Manager to lead and inspire their dedicated customer support team. This role is based in Sitra, Capital, BH , and requires an on-site presence to effectively manage operations and foster team collaboration. You will be responsible for overseeing all aspects of customer service operations, ensuring the delivery of exceptional support and fostering strong customer loyalty. Key responsibilities include managing a team of customer service representatives, developing and implementing service strategies, setting performance metrics, and ensuring efficient issue resolution. You will also be involved in training and coaching team members, identifying areas for improvement, and implementing process enhancements to optimize the customer experience. The ideal candidate will have a proven track record of leadership in a customer service environment, with a deep understanding of customer needs and a passion for service excellence. Excellent communication, problem-solving, and interpersonal skills are essential. You will be adept at handling challenging customer situations, de-escalating issues, and ensuring customer satisfaction. A Bachelor's degree in Business Administration, Marketing, or a related field is preferred. Significant experience in customer service management, with a focus on team leadership, is required. Demonstrated ability to develop and implement effective customer service strategies. Strong understanding of CRM systems and customer support software. Proven ability to analyze customer feedback and identify areas for service improvement. Excellent organizational and time management skills. Ability to motivate and develop a team to achieve high performance. This is a critical role for our client, and the successful candidate will have a significant impact on customer satisfaction and retention. You will have the opportunity to shape the customer service function and contribute to the overall success of the business.
Key Responsibilities:
Key Responsibilities:
- Lead and manage the daily operations of the customer service department.
- Develop and implement customer service policies and procedures.
- Set performance goals and metrics for the customer service team.
- Train, coach, and mentor customer service representatives.
- Monitor customer interactions and ensure high-quality service delivery.
- Handle escalated customer complaints and resolve issues effectively.
- Analyze customer feedback and identify trends for service improvement.
- Collaborate with other departments to ensure a seamless customer experience.
- Manage staffing levels and schedules to meet service demands.
- Contribute to the development of customer service strategies and initiatives.
- Bachelor's degree in Business or a related field (preferred).
- 5+ years of experience in customer service management.
- Proven track record of leading and developing customer service teams.
- Strong understanding of customer service principles and best practices.
- Experience with CRM software and customer support platforms.
- Excellent problem-solving and conflict resolution skills.
- Strong communication and interpersonal abilities.
- Ability to work effectively under pressure and manage multiple priorities.
- Demonstrated commitment to customer satisfaction.
- Experience in developing and implementing service improvement initiatives.
This advertiser has chosen not to accept applicants from your region.
3
Senior Customer Service Manager
211 Manama, Capital
BHD75000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is looking for a highly motivated and experienced Senior Customer Service Manager to lead their customer support operations in **Manama, Capital, BH**. This role is crucial for ensuring exceptional customer experiences and driving customer satisfaction. The ideal candidate will have a proven track record in managing customer service teams, developing and implementing customer service strategies, and improving operational efficiency. You will be responsible for overseeing daily operations, coaching and developing the support team, and acting as a point of escalation for complex customer issues. This hybrid role combines in-office leadership with the flexibility of remote work.
Key Responsibilities:
Key Responsibilities:
- Manage and lead a team of customer service representatives, fostering a positive and high-performance work environment.
- Develop, implement, and monitor customer service policies and procedures to ensure consistent, high-quality service delivery.
- Set performance goals and KPIs for the customer service team, and conduct regular performance reviews.
- Train, coach, and mentor team members to enhance their skills and product knowledge.
- Handle escalated customer complaints and issues with professionalism and efficiency, aiming for first-contact resolution.
- Analyze customer feedback and service data to identify trends, areas for improvement, and opportunities for enhancement.
- Collaborate with other departments (e.g., Sales, Product Development) to address customer needs and improve overall service.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Oversee the scheduling and staffing of the customer service team to ensure adequate coverage.
- Manage the customer service budget and resource allocation.
- Utilize CRM and other customer service software to track interactions and manage support operations.
- Report on key customer service metrics and performance to senior management.
- Ensure compliance with company standards and service level agreements (SLAs).
- Bachelor's degree in Business Administration, Management, or a related field.
- 7+ years of experience in customer service management, with a strong emphasis on team leadership.
- Proven experience in developing and implementing customer service strategies.
- Excellent understanding of customer service principles and best practices.
- Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues.
- Exceptional communication, interpersonal, and leadership skills.
- Proficiency in CRM systems and customer service software.
- Experience in performance management and coaching.
- Ability to work effectively in a hybrid environment, balancing on-site and remote responsibilities.
- Demonstrated ability to drive customer satisfaction and loyalty.
- Experience in the (Specific Industry, e.g., Technology, Retail, Finance) sector is a plus.
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Manager (Remote)
21083 Hamad Town, Northern
BHD70000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is looking for an experienced and dynamic Customer Service Manager to lead and inspire their fully remote customer support team. This leadership role is crucial for maintaining and enhancing our client's reputation for exceptional customer service. You will be responsible for overseeing daily operations, managing a team of customer service representatives, and implementing strategies to improve customer satisfaction and loyalty. The ideal candidate will have a proven track record of managing customer support functions, preferably in a remote-first environment. Your responsibilities will include setting performance goals, conducting regular performance reviews, providing coaching and training, and fostering a positive and productive team culture. You will analyze customer feedback and support metrics to identify areas for improvement and implement effective solutions. Collaboration with other departments, such as sales, marketing, and product development, will be essential to ensure a cohesive customer experience. You will also be responsible for managing customer escalations and resolving complex customer issues. The ability to motivate a remote team, drive efficiency, and maintain high service standards is paramount. This is a unique opportunity to shape the customer service strategy of a growing organization from a remote location. If you are a natural leader with a passion for customer advocacy and a desire to excel in a remote setting, this role is for you.
Key Responsibilities:
Key Responsibilities:
- Lead, manage, and mentor a remote customer service team.
- Develop and implement customer service strategies and policies.
- Monitor team performance and key performance indicators (KPIs).
- Analyze customer feedback and implement improvements.
- Manage customer escalations and ensure timely resolution.
- Collaborate with other departments to enhance the overall customer experience.
- Recruit, train, and develop customer service representatives.
- Foster a positive and high-performing remote work environment.
- Bachelor's degree in Business Administration, Communications, or a related field.
- 5+ years of experience in customer service management.
- Proven experience managing remote teams.
- Strong understanding of customer service principles and best practices.
- Excellent leadership, communication, and problem-solving skills.
- Proficiency with customer service software and CRM systems.
- Ability to analyze data and make data-driven decisions.
- Commitment to providing an outstanding customer experience.
This advertiser has chosen not to accept applicants from your region.
5
Senior Customer Service Manager
4000 Al Malikiyah, Northern
BHD60000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is seeking a dynamic and experienced Senior Customer Service Manager to lead their customer support team. This hybrid role, with operations based in **Hidd, Muharraq, BH**, requires a leader who can balance in-office collaboration with remote management. You will be responsible for ensuring exceptional customer experiences, managing a team of customer service representatives, and implementing strategies to enhance customer satisfaction and loyalty. The ideal candidate possesses strong leadership skills, a deep understanding of customer service best practices, and a passion for problem-solving.
Key Responsibilities:
Qualifications:
This position requires a blend of on-site presence in **Hidd, Muharraq, BH**, and remote work flexibility. Our client values a collaborative approach and provides a supportive environment for its leaders. You will have the opportunity to shape the customer service strategy and significantly impact customer satisfaction. We are seeking a motivated and adaptable leader who can excel in a hybrid setting and drive excellence in customer support. Your ability to inspire a team and champion customer needs will be essential.
Key Responsibilities:
- Lead, train, and motivate a team of customer service representatives to deliver outstanding support.
- Develop and implement customer service policies, procedures, and standards.
- Monitor customer interactions and provide feedback and coaching to team members.
- Manage customer escalations and resolve complex issues efficiently and effectively.
- Analyze customer feedback and service data to identify trends and areas for improvement.
- Develop and implement strategies to enhance customer satisfaction, loyalty, and retention.
- Collaborate with other departments to ensure a seamless customer experience across all touchpoints.
- Manage staffing levels, schedules, and performance of the customer service team.
- Stay up-to-date with industry best practices and emerging technologies in customer service.
- Contribute to the development of customer service training programs.
Qualifications:
- Bachelor's degree in Business Administration, Communications, or a related field.
- 5+ years of experience in customer service management, with a proven track record of leading successful teams.
- Strong understanding of customer service principles, metrics, and best practices.
- Excellent leadership, coaching, and motivational skills.
- Exceptional problem-solving and conflict-resolution abilities.
- Proficiency in CRM software and customer service platforms.
- Strong communication, interpersonal, and presentation skills.
- Ability to adapt to a hybrid work model, effectively managing both remote and in-office responsibilities.
- Experience in (Specific Industry, e.g., Tech, E-commerce) is a plus.
- Demonstrated ability to drive continuous improvement in customer service operations.
This position requires a blend of on-site presence in **Hidd, Muharraq, BH**, and remote work flexibility. Our client values a collaborative approach and provides a supportive environment for its leaders. You will have the opportunity to shape the customer service strategy and significantly impact customer satisfaction. We are seeking a motivated and adaptable leader who can excel in a hybrid setting and drive excellence in customer support. Your ability to inspire a team and champion customer needs will be essential.
This advertiser has chosen not to accept applicants from your region.
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6
Senior Customer Service Manager
1051 Riffa, Southern
BHD70000 Annually
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and customer-focused Senior Customer Service Manager to lead their dedicated support team. This crucial role will be responsible for overseeing daily customer service operations, ensuring exceptional customer experiences, and driving team performance to meet and exceed service level agreements. The ideal candidate will possess strong leadership skills, a deep understanding of customer service best practices, and a proven ability to manage and motivate a team. Responsibilities include developing and implementing customer service strategies, training and mentoring service representatives, handling escalated customer issues, analyzing customer feedback to identify areas for improvement, and managing resource allocation to ensure efficient operations. You will be instrumental in fostering a customer-centric culture and ensuring that every customer interaction is positive and productive. We are looking for an individual with excellent problem-solving abilities, strong communication skills, and a passion for delivering outstanding service. The successful candidate will demonstrate a commitment to continuous improvement and a proactive approach to enhancing the customer journey. Join our established team and play a vital role in shaping customer satisfaction and loyalty for our client. Your leadership will be key to maintaining high standards of service excellence.
Responsibilities:
Responsibilities:
- Manage and lead a team of customer service representatives, providing guidance, training, and performance feedback.
- Develop and implement strategies to enhance customer satisfaction and retention.
- Oversee daily customer service operations, ensuring timely and effective resolution of inquiries and issues.
- Handle escalated customer complaints and complex issues with professionalism and efficiency.
- Monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores.
- Analyze customer feedback and service data to identify trends and areas for improvement.
- Collaborate with other departments to ensure a seamless customer experience.
- Develop and update customer service policies, procedures, and training materials.
- Champion a customer-centric culture throughout the organization.
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 5 years of experience in customer service, with at least 2 years in a supervisory or management role.
- Proven track record of leading and motivating customer service teams to achieve high performance.
- Strong understanding of customer service principles, CRM software, and support technologies.
- Excellent problem-solving, communication, and interpersonal skills.
- Ability to handle difficult customer situations with empathy and tact.
- Strong organizational and time management skills.
- Experience in developing training programs and performance management processes.
This advertiser has chosen not to accept applicants from your region.
7
Senior Customer Service Manager
112 Seef, Capital
BHD65000 Annually
WhatJobs
Posted 11 days ago
Job Viewed
Job Description
Our client is looking for a motivated and experienced Senior Customer Service Manager to oversee customer support operations in Seef, Capital, BH . This leadership role is pivotal in ensuring exceptional customer experiences, fostering customer loyalty, and driving continuous improvement within the support team. The ideal candidate will possess strong leadership abilities, a deep understanding of customer service principles, and a proven track record of managing high-performing support teams. You will be responsible for developing and implementing customer service strategies, setting performance standards, and ensuring adherence to service level agreements (SLAs).
Key responsibilities include managing daily operations of the customer service department, including staff scheduling, workload distribution, and performance monitoring. You will recruit, train, mentor, and motivate customer service representatives to deliver outstanding service. Handling escalated customer complaints and complex issues with professionalism and efficiency is a core part of the role. Analyzing customer feedback, support metrics, and trends to identify areas for improvement and implement corrective actions is essential. Collaborating with other departments, such as Sales and Product Development, to ensure a seamless customer journey and gather insights for product/service enhancement will be required. You will also develop and maintain customer service policies, procedures, and documentation. The ability to identify customer needs and proactively offer solutions is paramount. Budget management for the customer service department will also fall under your purview. This role requires a strategic thinker with a passion for customer advocacy and a commitment to exceeding expectations.
Qualifications:
Key responsibilities include managing daily operations of the customer service department, including staff scheduling, workload distribution, and performance monitoring. You will recruit, train, mentor, and motivate customer service representatives to deliver outstanding service. Handling escalated customer complaints and complex issues with professionalism and efficiency is a core part of the role. Analyzing customer feedback, support metrics, and trends to identify areas for improvement and implement corrective actions is essential. Collaborating with other departments, such as Sales and Product Development, to ensure a seamless customer journey and gather insights for product/service enhancement will be required. You will also develop and maintain customer service policies, procedures, and documentation. The ability to identify customer needs and proactively offer solutions is paramount. Budget management for the customer service department will also fall under your purview. This role requires a strategic thinker with a passion for customer advocacy and a commitment to exceeding expectations.
Qualifications:
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 5 years of experience in customer service management or a similar leadership role.
- Demonstrated experience in managing and developing customer support teams.
- Strong understanding of customer relationship management (CRM) software and helpdesk systems.
- Excellent problem-solving, conflict resolution, and decision-making skills.
- Exceptional communication, interpersonal, and presentation skills.
- Proven ability to analyze data, identify trends, and implement process improvements.
- Experience in developing and implementing customer service strategies and KPIs.
- Ability to work effectively in a hybrid work environment, balancing remote collaboration with in-office leadership.
- A customer-centric mindset with a passion for delivering outstanding service.
This advertiser has chosen not to accept applicants from your region.
8
Senior Customer Service Manager
901 Al Seef
BHD70000 Annually
WhatJobs
Posted 11 days ago
Job Viewed
Job Description
Our client, a reputable company known for its excellent customer support, is seeking a motivated and experienced Senior Customer Service Manager to lead their support operations. This hybrid role offers a balanced work environment, combining strategic planning and oversight from home with in-person team collaboration and management. The Senior Customer Service Manager will be responsible for overseeing the customer service department, ensuring high levels of customer satisfaction, and driving operational efficiency. You will lead a team of customer service professionals, develop training programs, and implement strategies to enhance the overall customer experience.
Key responsibilities include:
Key responsibilities include:
- Managing and leading a team of customer service representatives, providing guidance, coaching, and performance feedback.
- Developing and implementing customer service policies, procedures, and standards to ensure consistent, high-quality service delivery.
- Monitoring customer service performance metrics, analyzing data, and identifying areas for improvement.
- Designing and delivering comprehensive training programs for new and existing customer service staff.
- Resolving escalated customer complaints and issues in a timely and effective manner.
- Collaborating with other departments to identify and address customer needs and feedback.
- Implementing strategies to improve customer retention and loyalty.
- Managing the customer service budget and ensuring efficient resource allocation.
- Staying abreast of industry best practices and emerging technologies in customer service and support.
- Developing and maintaining positive relationships with key stakeholders.
- Contributing to the overall strategic planning for customer experience initiatives.
This advertiser has chosen not to accept applicants from your region.
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