88 Front Desk Operations jobs in Manama
Hotel Front Desk Supervisor
54321 Seef, Capital
BHD30000 Annually
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Posted 5 days ago
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Job Description
Our client, a prominent establishment in the hospitality sector, is seeking a dynamic and customer-focused Hotel Front Desk Supervisor to join their team at our location in Seef, Capital, BH . This on-site role requires a passion for guest service and proven leadership abilities. As the Front Desk Supervisor, you will oversee the daily operations of the front desk, ensuring exceptional guest experiences from check-in to check-out. You will lead and motivate a team of front desk agents, providing training, support, and performance feedback. Your responsibilities will include managing reservations, room assignments, and guest inquiries. You will handle guest complaints and resolve issues promptly and professionally, escalating complex problems as needed. Ensuring adherence to hotel policies and procedures, maintaining high standards of cleanliness and presentation at the front desk, and managing cash handling and billing procedures will be crucial. You will also coordinate with other hotel departments, such as housekeeping and maintenance, to ensure seamless service delivery. Analyzing guest feedback and identifying areas for improvement will be part of your role. The ideal candidate will have excellent communication and interpersonal skills, with a friendly and welcoming demeanor. Previous experience in a hotel front desk role, with at least 1 year in a supervisory capacity, is required. Proficiency in hotel property management systems (PMS) is essential. A strong understanding of the hospitality industry and a commitment to providing outstanding customer service are paramount. This role requires flexibility in working hours, including weekends and holidays, as operational needs dictate. A passion for service and a proactive approach to problem-solving are key attributes we are seeking. You will be the face of the hotel for many guests, making a significant impact on their overall stay. Strong organizational skills and the ability to multitask in a fast-paced environment are essential.
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0
Hotel Front Desk Manager
70800 Seef, Capital
BHD55000 Annually
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Posted 20 days ago
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Job Description
Our client, a luxurious boutique hotel known for its exceptional guest service, is seeking an experienced and dynamic Hotel Front Desk Manager to lead their front office operations. This hybrid role offers a unique opportunity to blend strategic oversight with hands-on guest interaction, ensuring an unparalleled hospitality experience. The Front Desk Manager will be responsible for overseeing all front desk activities, including check-ins, check-outs, reservations, guest inquiries, and concierge services. You will lead, train, and motivate a team of front desk agents to deliver consistently outstanding customer service, setting the tone for the entire guest experience.
Key responsibilities include managing staff schedules, performance evaluations, and ongoing training to enhance service quality and operational efficiency. You will be the primary point of contact for resolving guest issues and complaints, ensuring prompt and satisfactory resolutions. Developing and implementing front desk policies and procedures to optimize workflow and guest satisfaction will be a crucial part of your role. You will also work closely with other hotel departments, such as housekeeping, F&B, and management, to ensure seamless communication and coordination. Financial responsibilities may include managing the front desk budget, controlling guest ledger accuracy, and optimizing room occupancy and revenue through effective yield management strategies. The ideal candidate possesses a passion for hospitality, exceptional leadership qualities, and a proven ability to maintain high standards of service in a fast-paced environment. Strong organizational skills, problem-solving capabilities, and a polished professional demeanor are essential.
Qualifications:
This position offers a hybrid work arrangement, with significant responsibilities on-site at our property in Seef, Capital, BH , complemented by remote administrative and strategic planning tasks.
Key responsibilities include managing staff schedules, performance evaluations, and ongoing training to enhance service quality and operational efficiency. You will be the primary point of contact for resolving guest issues and complaints, ensuring prompt and satisfactory resolutions. Developing and implementing front desk policies and procedures to optimize workflow and guest satisfaction will be a crucial part of your role. You will also work closely with other hotel departments, such as housekeeping, F&B, and management, to ensure seamless communication and coordination. Financial responsibilities may include managing the front desk budget, controlling guest ledger accuracy, and optimizing room occupancy and revenue through effective yield management strategies. The ideal candidate possesses a passion for hospitality, exceptional leadership qualities, and a proven ability to maintain high standards of service in a fast-paced environment. Strong organizational skills, problem-solving capabilities, and a polished professional demeanor are essential.
Qualifications:
- Proven experience in front desk operations, with at least 2 years in a supervisory or management role within the hospitality industry.
- Excellent leadership, team management, and customer service skills.
- Proficiency in hotel property management systems (PMS) and reservation software.
- Strong understanding of front office operations, including check-in/check-out procedures, billing, and guest relations.
- Ability to handle stressful situations and resolve guest complaints effectively.
- Excellent communication and interpersonal skills.
- Flexible schedule, including evenings, weekends, and holidays.
- Adept at multitasking and working efficiently in a fast-paced environment.
- High school diploma required; degree in Hospitality Management or a related field is a plus.
This position offers a hybrid work arrangement, with significant responsibilities on-site at our property in Seef, Capital, BH , complemented by remote administrative and strategic planning tasks.
This advertiser has chosen not to accept applicants from your region.
1
Luxury Hotel Front Desk Manager
705 Al Ghurayfah
BHD2500 Monthly
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Posted today
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Our client, a premier hospitality establishment located in the scenic **Shakhura, Northern, BH** area, is seeking a highly motivated and experienced Luxury Hotel Front Desk Manager to lead their guest services team. This pivotal role requires a candidate with exceptional interpersonal skills, a keen eye for detail, and a proven ability to manage front-office operations with efficiency and grace. The ideal candidate will be responsible for overseeing all aspects of the front desk, including check-in and check-out procedures, guest inquiries, reservation management, and ensuring a seamless guest experience. You will also be responsible for training and mentoring front desk staff, developing and implementing operational procedures, and managing the front desk budget.
Key responsibilities will include:
Qualifications for this role include a bachelor's degree in Hospitality Management or a related field, or equivalent work experience. A minimum of 5 years of experience in a front desk or guest services role within the luxury hotel sector is mandatory, with at least 2 years in a supervisory or management capacity. Proficiency in hotel management software (e.g., Opera, Fidelio) is essential. Excellent communication and leadership skills are paramount, as is the ability to work flexible hours, including evenings, weekends, and holidays. A professional appearance and a passion for delivering outstanding customer service are required. This is a fantastic opportunity to join a dynamic team in a beautiful location and contribute to the success of a renowned hotel.
Key responsibilities will include:
- Supervising and coordinating the activities of front desk personnel to ensure efficient operations.
- Handling guest complaints and concerns with professionalism and finding satisfactory solutions.
- Ensuring all guest requests are handled promptly and courteously.
- Managing room inventory and occupancy rates.
- Maintaining high standards of service quality and guest satisfaction.
- Implementing and enforcing hotel policies and procedures.
- Collaborating with other hotel departments to ensure smooth operations.
- Preparing daily reports on front desk activities and performance.
- Conducting regular staff meetings and training sessions.
- Adhering to all safety and security protocols.
Qualifications for this role include a bachelor's degree in Hospitality Management or a related field, or equivalent work experience. A minimum of 5 years of experience in a front desk or guest services role within the luxury hotel sector is mandatory, with at least 2 years in a supervisory or management capacity. Proficiency in hotel management software (e.g., Opera, Fidelio) is essential. Excellent communication and leadership skills are paramount, as is the ability to work flexible hours, including evenings, weekends, and holidays. A professional appearance and a passion for delivering outstanding customer service are required. This is a fantastic opportunity to join a dynamic team in a beautiful location and contribute to the success of a renowned hotel.
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2
Luxury Hotel Front Desk Manager
BH17 Seef, Capital
BHD2500 Monthly
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Posted today
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Job Description
Our client is seeking a highly experienced and charismatic Luxury Hotel Front Desk Manager to oversee operations at a premier establishment located in the vibrant **Seef, Capital, BH** area. This is a critical role that demands exceptional leadership, a passion for guest service excellence, and a keen eye for detail. The ideal candidate will be responsible for managing all aspects of the front desk operations, ensuring a seamless and memorable experience for all guests from arrival to departure. Your responsibilities will include leading and motivating the front desk team, implementing and enforcing hotel policies and procedures, handling guest inquiries and complaints with professionalism and efficiency, managing room inventory and rates, coordinating with other hotel departments (housekeeping, maintenance, F&B) to ensure smooth operations, and contributing to the overall guest satisfaction and hotel reputation. You will also be involved in training new staff, performance reviews, and ensuring that all service standards are consistently met. A strong understanding of hotel management systems (PMS) is essential. We are looking for an individual with a proven track record in hospitality management, excellent communication and interpersonal skills, and the ability to thrive in a fast-paced, demanding environment. A bachelor's degree in Hospitality Management or a related field is preferred. If you are a dedicated hospitality professional with a commitment to delivering outstanding service and possess the leadership qualities to guide a team to success, we encourage you to apply.
Key Responsibilities:
Key Responsibilities:
- Supervise and coordinate front desk activities.
- Ensure exceptional guest service is provided at all times.
- Manage reservations, check-ins, and check-outs.
- Handle guest complaints and resolve issues promptly.
- Train and mentor front desk staff.
- Monitor and manage room inventory and pricing strategies.
- Collaborate with other departments to ensure seamless guest experiences.
- Maintain high standards of cleanliness and presentation at the front desk.
- Generate daily reports on occupancy, revenue, and guest feedback.
- Implement and adhere to hotel policies and safety regulations.
This advertiser has chosen not to accept applicants from your region.
3
Luxury Hotel Front Desk Manager
311 Arad
BHD2800 Annually
WhatJobs
Posted 6 days ago
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Job Description
Our client, a premier hospitality establishment in Hidd, Muharraq, BH , is seeking a highly experienced and charismatic Luxury Hotel Front Desk Manager to lead their front office operations. This role is pivotal in ensuring an exceptional guest experience from arrival to departure. You will be responsible for overseeing the day-to-day activities of the front desk, including check-in, check-out, concierge services, and guest relations. Your primary focus will be on maintaining the highest standards of service excellence, ensuring guest satisfaction, and resolving any issues or complaints promptly and professionally.
Key Responsibilities:
Qualifications:
This role offers a competitive salary and the opportunity to be part of a dynamic and prestigious hospitality group. If you are a seasoned hospitality professional with a passion for service excellence, we encourage you to apply.
Key Responsibilities:
- Supervise, train, and motivate front desk staff to ensure efficient and courteous service delivery.
- Develop and implement standard operating procedures for the front desk to enhance operational efficiency and guest satisfaction.
- Manage room inventory, reservations, and group bookings, ensuring accuracy and optimal utilization.
- Handle guest inquiries, requests, and complaints with professionalism and a solution-oriented approach.
- Liaise with other hotel departments to ensure seamless service coordination.
- Monitor and manage the front desk budget, including staffing and operational expenses.
- Conduct regular performance reviews and provide constructive feedback to front desk team members.
- Ensure compliance with all hotel policies and safety regulations.
- Maintain a high level of product knowledge of the hotel's services, facilities, and local attractions.
- Prepare daily reports on front desk activities, occupancy rates, and guest feedback.
Qualifications:
- Proven experience as a Front Desk Manager or in a similar senior supervisory role within a luxury hotel environment.
- Excellent leadership, communication, and interpersonal skills.
- Strong problem-solving abilities and a customer-centric approach.
- Proficiency in hotel management software (e.g., Opera, Fidelio) and Microsoft Office Suite.
- Fluency in English and Arabic is highly desirable.
- Ability to work flexible hours, including weekends and public holidays.
- A passion for delivering outstanding guest service and a keen eye for detail.
This role offers a competitive salary and the opportunity to be part of a dynamic and prestigious hospitality group. If you are a seasoned hospitality professional with a passion for service excellence, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
4
Boutique Hotel Front Desk Supervisor
601 Gudaibiya, Capital
BHD22 Hourly
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Posted 8 days ago
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Job Description
Our client, a charming and highly-rated boutique hotel, is seeking an enthusiastic and customer-focused Front Desk Supervisor to lead their guest services team. Located in the vibrant area of Tubli, Capital, BH , this role is crucial in ensuring every guest has an exceptional and memorable stay. You will be the first point of contact for many guests and will play a pivotal role in creating a welcoming atmosphere and resolving any guest concerns with professionalism and efficiency.
Responsibilities:
Qualifications:
This is an excellent opportunity for a dedicated hospitality professional to take on a leadership role within a prestigious establishment. Join a team that values excellent service and a commitment to guest satisfaction. This role requires your physical presence at the hotel located in Tubli, Capital, BH .
Responsibilities:
- Oversee daily front desk operations, ensuring smooth check-in and check-out processes.
- Manage and train a team of front desk agents, fostering a positive and high-performing work environment.
- Handle guest inquiries, requests, and complaints promptly and courteously, striving for complete guest satisfaction.
- Coordinate with various hotel departments, such as housekeeping, maintenance, and F&B, to ensure seamless guest service.
- Manage room inventory and reservations, optimizing occupancy rates.
- Process payments, manage cash handling procedures, and ensure accuracy in financial transactions.
- Develop and implement procedures to enhance guest experience and operational efficiency.
- Prepare daily reports on front office activities and key performance indicators.
- Maintain a high standard of presentation and professionalism at the front desk.
- Assist with concierge duties as needed, providing local recommendations and information to guests.
Qualifications:
- Proven experience in hotel front desk operations, with at least 2 years in a supervisory or leadership role.
- Excellent communication, interpersonal, and customer service skills.
- Proficiency in hotel management software (PMS) and reservation systems.
- Strong organizational and multitasking abilities.
- Ability to remain calm and composed under pressure.
- Leadership skills with the ability to motivate and manage a team.
- A passion for hospitality and a commitment to exceeding guest expectations.
- Basic understanding of accounting and financial procedures.
- Flexibility to work shifts, including evenings, weekends, and holidays.
This is an excellent opportunity for a dedicated hospitality professional to take on a leadership role within a prestigious establishment. Join a team that values excellent service and a commitment to guest satisfaction. This role requires your physical presence at the hotel located in Tubli, Capital, BH .
This advertiser has chosen not to accept applicants from your region.
5
Front Desk Supervisor - Luxury Hotel
10551 Seef, Capital
BHD30000 Annually
WhatJobs
Posted 13 days ago
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Job Description
Our client , a prestigious luxury hotel in Seef, Capital, BH , is seeking an exceptional Front Desk Supervisor to lead their guest services team. This role is essential in creating a memorable and seamless experience for all guests, embodying the hotel's commitment to unparalleled hospitality. You will be responsible for overseeing the daily operations of the front desk, managing check-ins and check-outs, handling guest inquiries and requests, and resolving any issues or complaints with professionalism and efficiency. Key duties include supervising, training, and motivating front desk staff, ensuring adherence to hotel standards and procedures, and managing room inventory and rates. You will also be involved in coordinating with other hotel departments, such as housekeeping and concierge, to ensure guest satisfaction. The ideal candidate will possess excellent leadership, communication, and interpersonal skills, with a natural ability to anticipate guest needs. A strong understanding of hotel operations and experience with property management systems (PMS) are required. Previous experience in a supervisory role within the hospitality industry is essential. Fluency in English and Arabic is a strong advantage. This position demands a polished presentation, a calm demeanor under pressure, and a passion for providing outstanding customer service. You will be expected to contribute to a positive and productive work environment, ensuring that every guest interaction reflects the highest standards of luxury service. Join our esteemed team and play a crucial role in delivering unforgettable guest experiences.
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6
Luxury Hotel Front Desk Manager
337 Seef, Capital
BHD55000 Annually
WhatJobs
Posted 22 days ago
Job Viewed
Job Description
Our client, a prestigious luxury hotel, is seeking an experienced and charismatic Front Desk Manager to oversee all front office operations. This role is essential in ensuring a seamless and exceptional guest experience from arrival to departure. You will lead a team of front desk agents, manage check-in/check-out processes, handle guest inquiries and complaints, and coordinate with other hotel departments to ensure guest satisfaction. The ideal candidate will have a strong background in hospitality management, outstanding leadership skills, and a passion for delivering impeccable customer service.
Responsibilities:
Qualifications:
This is an on-site position located at our client's premier hotel in Seef, Capital, BH . If you are a dedicated hospitality professional with a passion for guest service and leadership, we encourage you to apply.
Responsibilities:
- Supervise and train front desk staff, ensuring high standards of service.
- Manage daily front office operations, including check-ins, check-outs, and room assignments.
- Ensure all guest requests and concerns are addressed promptly and professionally.
- Develop and implement procedures to enhance guest satisfaction and operational efficiency.
- Handle guest feedback, complaints, and service recovery efforts effectively.
- Coordinate with housekeeping, maintenance, and F&B departments to ensure seamless guest service.
- Manage room inventory and reservations, optimizing occupancy rates.
- Prepare daily reports on front office activities, occupancy, and revenue.
- Maintain a professional and welcoming atmosphere at the front desk.
- Ensure compliance with hotel policies and procedures.
- Assist in the development and implementation of guest service initiatives.
- Conduct regular performance reviews for front desk staff.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
- Minimum of 3-5 years of experience in front office operations, with at least 2 years in a supervisory or management role within the luxury hotel sector.
- Proven leadership and team management skills.
- Excellent communication, interpersonal, and problem-solving abilities.
- Strong knowledge of hotel management systems (PMS) and reservation software.
- Ability to remain calm and professional under pressure.
- Fluency in English and Arabic is a strong advantage.
- A keen eye for detail and a commitment to service excellence.
- Must be available to work flexible hours, including evenings, weekends, and holidays.
This is an on-site position located at our client's premier hotel in Seef, Capital, BH . If you are a dedicated hospitality professional with a passion for guest service and leadership, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
7
Luxury Hotel Front Desk Manager
23105 Seef, Capital
BHD3500 Monthly
WhatJobs
Posted 22 days ago
Job Viewed
Job Description
Our client, a prestigious 5-star hotel in the heart of Seef, Capital, BH , is seeking a highly organized and charismatic individual to join their team as a Luxury Hotel Front Desk Manager. This pivotal role is responsible for overseeing all front desk operations, ensuring guests receive an exceptional and seamless experience from check-in to check-out. You will lead a team of front desk agents, fostering a culture of outstanding customer service and efficient problem-solving. Key responsibilities include managing reservations, coordinating with various hotel departments (housekeeping, F&B, maintenance) to anticipate and meet guest needs, handling guest inquiries and complaints with professionalism and diplomacy, and implementing operational procedures to maximize guest satisfaction and operational efficiency. The ideal candidate will have a proven track record in hotel management, preferably within the luxury segment, and possess strong leadership, communication, and interpersonal skills. A keen eye for detail, the ability to remain calm under pressure, and a passion for hospitality are essential. This role requires flexibility, including the ability to work shifts, weekends, and holidays, as operational needs dictate. You will be instrumental in shaping the first and last impressions of our guests, contributing significantly to the hotel's reputation for excellence. This position offers a competitive salary, opportunities for professional development within a renowned hospitality group, and the chance to work in a vibrant and dynamic environment. If you are a dedicated hospitality professional with a drive for service excellence and are looking for a challenging and rewarding opportunity in Seef, Capital, BH , we encourage you to apply.
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8
Office Manager & Executive Assistant
21512 Juffair, Capital
BHD60000 Annually
WhatJobs
Posted 3 days ago
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Job Description
Our client is seeking a highly organized and proactive Office Manager & Executive Assistant to provide comprehensive administrative support and ensure the smooth operation of our **Sanad, Capital, BH** office. This hybrid role requires a versatile individual with exceptional multitasking abilities, keen attention to detail, and strong interpersonal skills. You will be responsible for managing daily office operations, including facility management, vendor relations, supply procurement, and maintaining a professional and welcoming office environment. As an Executive Assistant, you will provide high-level support to senior leadership, including calendar management, travel arrangements, expense reporting, meeting preparation, and confidential correspondence. The ideal candidate possesses excellent communication and organizational skills, with a proven ability to manage competing priorities effectively. Proficiency in office software suites (Microsoft Office, Google Workspace) is essential, as is experience with scheduling tools and virtual communication platforms. You should be adept at problem-solving, taking initiative, and maintaining discretion with sensitive information. This role is critical in ensuring that our executive team and office staff have the support they need to perform at their best. The hybrid model allows for a balance between in-office collaboration and the flexibility of remote work on designated days. We are looking for a reliable, efficient, and professional individual who can contribute positively to our team dynamics and operational efficiency. If you thrive in a fast-paced environment and excel at providing top-tier administrative support, we encourage you to apply.
Responsibilities:
Responsibilities:
- Manage day-to-day office operations, including supplies, equipment, and vendor management.
- Provide comprehensive administrative support to executives, including scheduling and travel coordination.
- Organize and prepare for meetings, including agenda preparation and minute-taking.
- Handle incoming and outgoing correspondence, including emails and phone calls.
- Maintain office organization, cleanliness, and a welcoming atmosphere.
- Process expense reports and manage budgets for office expenditures.
- Assist with onboarding new employees and coordinating office logistics.
- Implement and improve office administrative procedures.
- Manage company travel arrangements and ensure cost-effectiveness.
- Associate's or Bachelor's degree in Business Administration or a related field preferred.
- Minimum of 5 years of experience in office management or executive assistance.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace.
- Excellent organizational and time management skills.
- Strong written and verbal communication abilities.
- Ability to handle multiple tasks and prioritize effectively.
- Discretion and professionalism in handling confidential information.
- Experience with virtual meeting platforms (Zoom, Teams).
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