333 Guest Services Manager jobs in Manama
Guest Services Manager
413 Ghuraifa, Capital
BHD60000 Annually
WhatJobs
Posted 17 days ago
Job Viewed
Job Description
Our client, a premier hospitality establishment in Jidhafs, Capital, BH , is seeking a proactive and customer-centric Guest Services Manager to lead their front-of-house operations. This role is integral to ensuring an exceptional guest experience from arrival to departure. The successful candidate will be responsible for overseeing the daily operations of the front desk, concierge, and bell staff, while maintaining the highest standards of service and efficiency. You will manage staffing levels, schedule training sessions, and conduct performance reviews to foster a motivated and skilled team.
Key duties include handling guest complaints and resolving issues promptly and professionally, implementing service improvement initiatives, and collaborating with other departments such as housekeeping, food and beverage, and maintenance to ensure seamless service delivery. The Guest Services Manager will also be responsible for managing reservations, check-ins, and check-outs, ensuring accuracy and efficiency. A strong focus on guest satisfaction will be paramount, requiring proactive engagement with guests to anticipate their needs and exceed expectations. This role involves a hybrid work arrangement, combining on-site supervision with some administrative tasks that may be performed remotely. You will be expected to develop and maintain strong relationships with guests, encouraging repeat business and positive reviews. The ability to adapt to the fast-paced demands of the hospitality industry, coupled with excellent leadership and communication skills, is essential. This is an exciting opportunity to contribute to the reputation of a leading establishment and shape the guest experience for a diverse clientele. The manager will also play a role in revenue management and occupancy forecasting for the front office.
Qualifications:
Key duties include handling guest complaints and resolving issues promptly and professionally, implementing service improvement initiatives, and collaborating with other departments such as housekeeping, food and beverage, and maintenance to ensure seamless service delivery. The Guest Services Manager will also be responsible for managing reservations, check-ins, and check-outs, ensuring accuracy and efficiency. A strong focus on guest satisfaction will be paramount, requiring proactive engagement with guests to anticipate their needs and exceed expectations. This role involves a hybrid work arrangement, combining on-site supervision with some administrative tasks that may be performed remotely. You will be expected to develop and maintain strong relationships with guests, encouraging repeat business and positive reviews. The ability to adapt to the fast-paced demands of the hospitality industry, coupled with excellent leadership and communication skills, is essential. This is an exciting opportunity to contribute to the reputation of a leading establishment and shape the guest experience for a diverse clientele. The manager will also play a role in revenue management and occupancy forecasting for the front office.
Qualifications:
- Bachelor's degree in Hospitality Management or a related field, or equivalent experience
- Minimum of 3 years of experience in front office management or a supervisory role in hospitality
- Proven track record of delivering exceptional guest service
- Strong leadership, communication, and interpersonal skills
- Proficiency in hotel management software (PMS) and reservation systems
- Ability to handle stressful situations and resolve conflicts effectively
- Knowledge of budgeting and staff scheduling
- Flexibility to work various shifts, including weekends and holidays.
This advertiser has chosen not to accept applicants from your region.
0
Guest Services Manager
445 Al Seef
BHD25 Hourly
WhatJobs
Posted 18 days ago
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Job Description
Our client, a premier hospitality establishment in Salmabad, Northern, BH , is seeking an experienced and dynamic Guest Services Manager to lead their front-of-house operations. This pivotal role involves overseeing all aspects of guest interaction, ensuring unparalleled service standards, and fostering a welcoming environment for every visitor. The ideal candidate will possess exceptional leadership skills, a keen eye for detail, and a deep understanding of the hospitality industry. Responsibilities include managing a team of front desk staff, concierge, and bell services, implementing and refining service protocols, handling guest feedback and resolving issues promptly and professionally. You will also be responsible for coordinating with other departments such as housekeeping, food and beverage, and maintenance to ensure seamless guest experiences. Performance monitoring, staff training, and scheduling are key components of this position. We are looking for someone who can inspire their team to achieve excellence and maintain the highest levels of guest satisfaction. A strong background in customer service, problem-solving abilities, and excellent communication skills are essential. This role requires a proactive approach to identifying opportunities for service improvement and a commitment to upholding the reputation of our esteemed establishment. A minimum of 5 years of experience in a similar role within the hospitality sector is preferred.
Key Responsibilities:
This is a Hybrid role, requiring presence at the property in Salmabad, Northern, BH for key meetings, training, and peak operational periods, with flexibility for remote work on other days.
Key Responsibilities:
- Lead and manage the guest services team to deliver exceptional customer service.
- Develop and implement standard operating procedures for all guest-facing departments.
- Monitor guest satisfaction, address complaints, and ensure timely resolution.
- Collaborate with other departments to optimize guest experience.
- Train and mentor staff to ensure high performance and professional development.
- Manage staffing levels, schedules, and payroll for the guest services department.
- Oversee the efficient operation of the front desk and concierge services.
- Maintain a thorough knowledge of hotel services, local attractions, and amenities.
- Report on guest service metrics and identify areas for improvement.
- Ensure compliance with all hotel policies and safety regulations.
This is a Hybrid role, requiring presence at the property in Salmabad, Northern, BH for key meetings, training, and peak operational periods, with flexibility for remote work on other days.
This advertiser has chosen not to accept applicants from your region.
1
Guest Services Manager
99202 Al Muharraq
BHD25 Hourly
WhatJobs
Posted 21 days ago
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Job Description
Our client is seeking a dynamic and experienced Guest Services Manager to oversee all aspects of guest relations and satisfaction within a premier hospitality establishment located in **Sitra, Capital, BH**. This pivotal role involves leading a team of front desk staff, concierges, and bellhops to ensure an exceptional guest experience from arrival to departure. The ideal candidate will possess a proven track record in high-volume, customer-facing environments, demonstrating strong leadership, problem-solving, and communication skills.
Key responsibilities include developing and implementing service standards, managing staff schedules, conducting regular training sessions to enhance service quality, and handling guest complaints and special requests with professionalism and efficiency. You will also be responsible for monitoring guest feedback, identifying areas for improvement, and collaborating with other departments, such as F&B and Housekeeping, to ensure seamless operations. Budget management for the guest services department, including cost control and revenue generation initiatives, will also be a significant part of this role.
Qualifications required for this position include a Bachelor's degree in Hospitality Management, Business Administration, or a related field, coupled with at least 5 years of progressive experience in a supervisory or management role within the hospitality industry. A deep understanding of hotel operations, reservation systems, and customer relationship management (CRM) software is essential. Fluency in English and Arabic is highly desirable. The ability to work flexible hours, including evenings, weekends, and holidays, is also a requirement, reflecting the nature of the hospitality business. We are looking for a candidate who is passionate about service excellence, possesses a keen eye for detail, and thrives in a fast-paced environment. This hybrid role offers a blend of on-site strategic management and the flexibility to conduct certain administrative tasks remotely, promoting work-life balance.
If you are a natural leader with a passion for creating memorable experiences and driving operational excellence in the hospitality sector, we encourage you to apply. Join our client's team and contribute to their reputation as a leader in the industry.
Key responsibilities include developing and implementing service standards, managing staff schedules, conducting regular training sessions to enhance service quality, and handling guest complaints and special requests with professionalism and efficiency. You will also be responsible for monitoring guest feedback, identifying areas for improvement, and collaborating with other departments, such as F&B and Housekeeping, to ensure seamless operations. Budget management for the guest services department, including cost control and revenue generation initiatives, will also be a significant part of this role.
Qualifications required for this position include a Bachelor's degree in Hospitality Management, Business Administration, or a related field, coupled with at least 5 years of progressive experience in a supervisory or management role within the hospitality industry. A deep understanding of hotel operations, reservation systems, and customer relationship management (CRM) software is essential. Fluency in English and Arabic is highly desirable. The ability to work flexible hours, including evenings, weekends, and holidays, is also a requirement, reflecting the nature of the hospitality business. We are looking for a candidate who is passionate about service excellence, possesses a keen eye for detail, and thrives in a fast-paced environment. This hybrid role offers a blend of on-site strategic management and the flexibility to conduct certain administrative tasks remotely, promoting work-life balance.
If you are a natural leader with a passion for creating memorable experiences and driving operational excellence in the hospitality sector, we encourage you to apply. Join our client's team and contribute to their reputation as a leader in the industry.
This advertiser has chosen not to accept applicants from your region.
2
Hotel Guest Services Manager
1101 Manama, Capital
BHD45000 Annually
WhatJobs
Posted 24 days ago
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Job Description
Our client, a prestigious hotel in the heart of Manama, Capital, BH , is seeking an experienced and charismatic Hotel Guest Services Manager. This role is pivotal in ensuring an exceptional guest experience, managing the front desk operations, concierge services, and coordinating with various hotel departments to meet guest needs. The ideal candidate will possess outstanding customer service skills, strong leadership abilities, and a passion for the hospitality industry. You will be responsible for leading a team of guest service professionals, resolving guest issues promptly and efficiently, and implementing strategies to enhance guest satisfaction and loyalty. Key responsibilities include:
- Overseeing the daily operations of the front desk, concierge, and bell desk.
- Ensuring all guests receive prompt, professional, and courteous service.
- Managing and training the guest services team, including scheduling and performance reviews.
- Handling guest inquiries, complaints, and requests, ensuring timely and satisfactory resolutions.
- Implementing and monitoring service standards to ensure guest satisfaction.
- Collaborating with other hotel departments (Housekeeping, Food & Beverage, Maintenance) to ensure seamless service delivery.
- Managing guest feedback and implementing improvements based on reviews and surveys.
- Maintaining a high level of product knowledge and local area awareness to assist guests.
- Assisting with reservations, check-in/check-out procedures, and billing inquiries.
- Developing and executing strategies to enhance guest loyalty programs.
This advertiser has chosen not to accept applicants from your region.
3
Head Concierge & Guest Services Manager
20525 Seef, Capital
BHD70000 Annually
WhatJobs
Posted 22 days ago
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Job Description
Our client, a luxury hospitality establishment in the vibrant heart of Seef, Capital, BH , is seeking an experienced and charismatic Head Concierge & Guest Services Manager. This pivotal role involves overseeing all guest services operations, ensuring an unparalleled experience for our esteemed visitors. You will lead a team of dedicated concierge staff, setting the highest standards of service excellence, anticipating guest needs, and resolving any issues with grace and efficiency. Responsibilities include managing reservations, coordinating with various hotel departments (housekeeping, F&B, front desk), developing personalized itineraries, arranging transportation and tours, and maintaining relationships with local vendors and attractions. The ideal candidate possesses exceptional communication and interpersonal skills, a sophisticated understanding of luxury service protocols, and a proactive approach to problem-solving. Fluency in multiple languages is a significant advantage. You will be instrumental in shaping the guest's journey from pre-arrival to post-departure, ensuring every interaction is memorable. This role requires a blend of leadership, operational acumen, and a genuine passion for hospitality. Working hours will be varied, including evenings and weekends, to meet the demands of a 24/7 operation. Opportunities for professional development and career advancement within our expanding group are abundant. If you have a proven track record in high-end concierge services or guest relations management, and thrive in a dynamic, fast-paced environment, we encourage you to apply. Embrace the opportunity to represent a premier brand and contribute to its continued success. A keen eye for detail, a polished presentation, and an unwavering commitment to guest satisfaction are paramount. Experience in event planning and a strong network within the local community would be highly beneficial.
This advertiser has chosen not to accept applicants from your region.
4
Guest Relations Manager
305 Al Muharraq, Muharraq
BHD2500 Monthly
WhatJobs
Posted today
Job Viewed
Job Description
We are seeking a highly motivated and experienced Guest Relations Manager to join a premier hospitality establishment in Jidhafs, Capital, BH . This role is pivotal in ensuring exceptional guest experiences and fostering strong relationships with our clientele. The ideal candidate will possess a deep understanding of luxury hospitality standards and a passion for service excellence.
Responsibilities:
Responsibilities:
- Oversee and manage all guest-related services, ensuring a seamless and memorable stay.
- Develop and implement strategies to enhance guest satisfaction and loyalty programs.
- Act as a primary point of contact for VIP guests, addressing their needs and preferences proactively.
- Handle guest complaints and issues with professionalism, aiming for swift and satisfactory resolutions.
- Coordinate with various hotel departments, including Front Desk, Housekeeping, and Food & Beverage, to ensure consistent service delivery.
- Train and mentor junior guest relations staff, promoting a culture of service excellence.
- Monitor online reviews and feedback, implementing improvements based on guest suggestions.
- Maintain up-to-date knowledge of local attractions and services to provide informed recommendations to guests.
- Organize and oversee special events or amenities for guests.
- Contribute to the overall success of the hotel by upholding its reputation and brand standards.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of experience in a guest relations or similar role within the hospitality industry.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency in hotel management software and standard office applications.
- Strong leadership abilities with a proven track record of managing a team.
- Fluency in English and Arabic is essential; additional languages are a plus.
- Ability to work flexible hours, including weekends and holidays.
- A keen eye for detail and a commitment to maintaining high standards.
- A positive attitude and a genuine passion for serving others.
- Proven ability to handle stressful situations with grace and efficiency.
This advertiser has chosen not to accept applicants from your region.
5
Guest Relations Manager
501 Arad
BHD55000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a charismatic and service-oriented Guest Relations Manager to enhance the guest experience at their prestigious establishment. This role is critical in ensuring that all guests receive exceptional service and have a memorable stay. You will be responsible for overseeing the front desk operations, managing guest inquiries and complaints, and implementing service standards to meet and exceed guest expectations. The ideal candidate will have a polished and professional demeanor, excellent interpersonal skills, and a genuine passion for hospitality. Key duties include supervising the guest relations team, training staff on service protocols, and ensuring smooth check-in and check-out processes. You will also be responsible for handling special requests, coordinating with various hotel departments to fulfill guest needs, and resolving any issues that may arise promptly and efficiently. The ability to anticipate guest needs and go the extra mile is highly valued. Experience in luxury hotels or high-end hospitality environments is a significant advantage. You will play a key role in gathering guest feedback, analyzing satisfaction levels, and recommending improvements to service delivery. This position requires strong organizational skills, the ability to multitask in a fast-paced environment, and proficiency in hotel management software. A diploma or degree in Hospitality Management or a related field is preferred. You must be fluent in English and Arabic, with other languages being a plus. Your primary goal will be to foster a welcoming atmosphere and ensure every guest feels valued and well-cared for throughout their visit.
Responsibilities:
Responsibilities:
- Oversee front desk operations and ensure efficient guest check-in and check-out.
- Manage guest inquiries, requests, and complaints professionally and promptly.
- Supervise and train the guest relations team to maintain high service standards.
- Ensure all guest needs and special requests are met with efficiency and courtesy.
- Collaborate with other hotel departments to coordinate guest services.
- Monitor guest satisfaction levels and implement service improvement initiatives.
- Handle and resolve guest issues and conflicts to ensure guest retention.
- Develop and maintain strong relationships with regular guests and VIP clients.
- Ensure the lobby and reception areas are well-maintained and present a welcoming atmosphere.
- Collect and analyze guest feedback to identify areas for enhancement.
- Minimum of 5 years of experience in guest relations or front desk management in the hospitality industry.
- Proven experience in customer service and conflict resolution.
- Excellent interpersonal, communication, and problem-solving skills.
- Proficiency in hotel management software (PMS) and MS Office Suite.
- Experience in supervising and motivating a team.
- Fluency in English and Arabic is required; additional languages are a plus.
- Diploma or degree in Hospitality Management or a related field is preferred.
- A polished and professional appearance and demeanor.
- Ability to work flexible hours, including evenings and weekends.
This advertiser has chosen not to accept applicants from your region.
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6
Guest Relations Manager
501 Jidd Haffs, Northern
BHD32000 Annually
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Posted 5 days ago
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Job Description
Our client, a distinguished hospitality provider, is seeking a sophisticated and customer-centric Guest Relations Manager for their esteemed establishment in **Tubli, Capital, BH**. This vital role is dedicated to ensuring an unparalleled guest experience, fostering loyalty, and maintaining the highest standards of service excellence. You will be the primary liaison between guests and the hotel management, addressing concerns, anticipating needs, and proactively resolving any issues to ensure complete guest satisfaction. The ideal candidate will possess exceptional interpersonal skills, a polished demeanor, and a deep understanding of luxury hospitality. Responsibilities include managing guest feedback, overseeing front desk operations during shifts, coordinating special guest requests, and implementing service improvement initiatives. You will work closely with all hotel departments to ensure seamless service delivery and a cohesive guest journey. Strong problem-solving abilities, a keen eye for detail, and the capacity to remain composed and professional under pressure are essential. We are looking for an individual who is passionate about creating memorable experiences and is dedicated to upholding the reputation of our client as a premier destination. Your ability to lead and motivate a team of front-line staff to deliver exceptional service will be highly valued. Join our team and contribute to creating a welcoming and unforgettable atmosphere for every guest.
This advertiser has chosen not to accept applicants from your region.
7
Guest Relations Manager
077 Arad
BHD45000 Annually
WhatJobs
Posted 13 days ago
Job Viewed
Job Description
Our client, a premier hospitality establishment renowned for its exceptional guest experiences, is seeking a polished and service-oriented Guest Relations Manager. This role, based in the vibrant **Hidd, Muharraq, BH** area, requires a blend of on-site presence to engage directly with guests and remote capabilities for administrative tasks and strategic planning. The successful candidate will be instrumental in enhancing guest satisfaction and loyalty.
Responsibilities:
Responsibilities:
- Oversee all aspects of guest relations, ensuring a consistently high level of service delivery.
- Develop and implement strategies to enhance the overall guest experience and satisfaction.
- Manage the guest feedback system, responding promptly and effectively to inquiries, comments, and complaints.
- Build and maintain strong relationships with guests, anticipating their needs and preferences.
- Coordinate with various hotel departments (Front Desk, Housekeeping, F&B) to ensure seamless service delivery.
- Handle guest issues and service recovery situations with professionalism and empathy, aiming for first-contact resolution.
- Train and mentor front-line staff on service standards and guest interaction best practices.
- Organize and manage special guest events and promotions.
- Monitor online reviews and social media platforms, responding appropriately and managing the hotel's online reputation.
- Analyze guest data to identify trends and opportunities for service improvement.
- Prepare reports on guest satisfaction metrics, feedback trends, and implemented initiatives.
- Contribute to marketing efforts by highlighting positive guest experiences.
- Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
- Minimum of 4 years of experience in a guest-facing role within the hospitality industry, with at least 2 years in a supervisory or managerial capacity.
- Demonstrated understanding of luxury service standards and customer relationship management.
- Exceptional interpersonal, communication, and problem-solving skills.
- Proficiency in hotel management software (PMS) and customer feedback platforms.
- A proactive approach to service, with a passion for creating memorable experiences.
- Ability to remain calm and effective under pressure.
- Strong organizational and multitasking abilities.
- Fluency in English is essential; additional languages are a strong asset.
- Flexibility to work varying shifts, including weekends and holidays, as well as manage remote tasks effectively.
This advertiser has chosen not to accept applicants from your region.
8
Guest Relations Manager
707 Bilad Al Qadeem, Capital
BHD3500 Monthly
WhatJobs
Posted 14 days ago
Job Viewed
Job Description
Our client is seeking a sophisticated and service-oriented Guest Relations Manager to lead the guest experience at a prestigious establishment in **Sitra, Capital, BH**. This role is central to ensuring every guest receives exceptional service, from arrival to departure, fostering loyalty and positive reviews. The ideal candidate will possess outstanding interpersonal skills, a keen eye for detail, and a comprehensive understanding of the hospitality industry.
Responsibilities:
Qualifications:
This is a rewarding opportunity to shape the guest experience at a leading venue in **Sitra, Capital, BH**, contributing significantly to the establishment's reputation for excellence.
Responsibilities:
- Oversee all aspects of guest relations, ensuring personalized and memorable experiences.
- Manage the front desk operations, including check-in/check-out, concierge services, and guest inquiries.
- Train and supervise front desk staff, setting high standards for service excellence.
- Handle guest complaints and concerns promptly and professionally, seeking resolutions that exceed expectations.
- Develop and implement strategies to enhance guest satisfaction and loyalty programs.
- Coordinate with various departments (Housekeeping, F&B, Maintenance) to ensure seamless guest experiences.
- Monitor online reviews and social media for guest feedback, responding appropriately and taking action on constructive criticism.
- Maintain detailed guest records and preferences for personalized service.
- Develop and manage the budget for the Guest Relations department.
- Organize and manage special requests and VIP arrangements.
- Ensure adherence to all company policies and procedures related to guest service.
- Continuously seek opportunities to improve service delivery and guest satisfaction.
- Some administrative duties related to guest services.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
- Minimum of 4 years of experience in guest relations, front office management, or a similar role in the hospitality sector.
- Proven ability to manage and motivate a team.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong knowledge of hotel management software and systems.
- Exceptional customer service orientation and a passion for exceeding guest expectations.
- Ability to remain calm and professional under pressure.
- Fluent in English; knowledge of Arabic and other languages is a significant advantage.
- Flexibility to work varied shifts, including evenings and weekends.
This is a rewarding opportunity to shape the guest experience at a leading venue in **Sitra, Capital, BH**, contributing significantly to the establishment's reputation for excellence.
This advertiser has chosen not to accept applicants from your region.
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