250 Guest Services Manager jobs in Manama

• Manage and lead the front desk, concierge, and bell desk teams.
• Ensure the highest standards of guest service are maintained at all times.
• Handle guest check-ins, check-outs, and inquiries efficiently and courteously.
• Resolve guest complaints and concerns promptly and effectively.
• Train and mentor front-of-house staff on service protocols and operational procedures.
• Develop and implement strategies to enhance guest satisfaction and loyalty.
• Oversee the management of room inventory and guest reservations.
• Coordinate with other departments to ensure smooth operations and guest experience.
• Manage budgets and control expenses for the guest services department.
• Analyze guest feedback and implement improvements.
• Maintain a visible presence in the lobby and public areas, engaging with guests.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of experience in hotel front office management or guest services.
• Demonstrated leadership and team management skills.
• Excellent communication, interpersonal, and problem-solving abilities.
• Proficiency in hotel property management systems (PMS).
• Strong understanding of hospitality best practices and service standards.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• A passion for providing outstanding customer service.
• Knowledge of local attractions and services to assist guests.

• Minimum of 5 years of experience in a similar role within the luxury hospitality sector.
• Proven track record of leading and motivating a team.
• Excellent interpersonal and communication skills, both written and verbal.
• Fluency in English and Arabic is highly desirable.
• Proficiency in hotel management software.
• Strong organizational and multitasking abilities.
• A diploma or degree in Hospitality Management or a related field is preferred.
• Ability to work flexible hours, including evenings, weekends, and holidays.

We are seeking a passionate and detail-oriented individual to join our client as a Guest Relation Manager. In this role, you will play a pivotal role in ensuring exceptional guest experiences, fostering a collaborative team environment, and driving continuous improvement.

• Candidate will be the champion for guest satisfaction, overseeing all aspects of the guest journey. This includes managing guest experience protocols, proactively identifying and resolving guest concerns, and implementing initiatives to consistently exceed guest expectations.
• Candidate will provide effective leadership and mentorship to staff, fostering a positive and collaborative team environment that promotes growth and excellence.
• Candidate will actively solicit and analyze guest feedback, identifying trends and opportunities for continuous improvement across all touchpoints.
• Candidate will ensure exceptional service for VIP guests, delivering personalized attention and exceeding their expectations.
• Candidate will ensure smooth day-to-day operations through efficient management of administrative duties and proactive completion of tasks like room inspections.
• Candidate will set the tone for a positive experience by greeting and welcoming guests upon arrival with genuine hospitality.

• BSc in Hospitality and Hotel Administration.
• Possess excellent communication and interpersonal skills.
• Be a strong problem-solver with a proactive approach.
• Demonstrate a commitment to teamwork and collaboration.
• Have a high level of attention to detail and a commitment to quality.

This is an exciting opportunity for a passionate individual to make a real difference in the guest experience. If you are looking for a challenging and rewarding career, we encourage you to apply:

• Oversee the daily operations of the guest relations department, ensuring seamless service delivery.
• Greet and welcome guests, providing a warm and personalized introduction to the establishment.
• Anticipate guest needs and preferences, proactively offering assistance and recommendations.
• Address and resolve guest complaints or concerns promptly and professionally, ensuring guest satisfaction.
• Maintain a high level of knowledge about the establishment's services, amenities, and local attractions.
• Build rapport with guests, fostering positive relationships and encouraging repeat business.
• Coordinate with various departments (e.g., Housekeeping, Food & Beverage, Concierge) to fulfill guest requests.
• Manage guest feedback, including surveys and online reviews, and implement improvements based on insights.
• Ensure the ambiance and presentation of public areas are consistently of the highest standard.
• Handle VIP arrangements and special requests with meticulous attention to detail.
• Train and mentor guest relations staff, ensuring adherence to service standards.
• Monitor and manage the guest relations budget.

• High school diploma or equivalent; a degree in Hospitality Management or a related field is preferred.
• Minimum of 3 years of experience in guest relations, front desk, or a similar customer-facing role within the hospitality industry.
• Exceptional customer service and communication skills, with fluency in English and ideally Arabic.
• Strong problem-solving abilities and the capacity to remain calm under pressure.
• Proficiency in hotel management software (PMS) and common office applications.
• A professional and approachable demeanor.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• A passion for creating memorable guest experiences.

• Oversee and manage front desk operations to ensure smooth check-in and check-out processes.
• Act as the primary point of contact for guest inquiries, requests, and concerns.
• Proactively anticipate guest needs and offer personalized service to enhance their stay.
• Handle guest complaints and resolve issues effectively and empathetically, ensuring guest satisfaction.
• Develop and implement strategies to improve overall guest satisfaction scores.
• Lead, train, and motivate the front desk team to deliver exceptional service.
• Monitor guest feedback channels, including online reviews and surveys, and respond appropriately.
• Collaborate with other hotel departments to ensure seamless service delivery.
• Maintain knowledge of hotel facilities, services, and local attractions to assist guests.
• Manage VIP guests and special requests to ensure a luxurious experience.
• Ensure adherence to hotel policies, procedures, and service standards.
• Assist with staff scheduling and performance management for the front office team.
• Contribute to a positive and professional work environment.

• Bachelor's degree in Hospitality Management, Tourism, or a related field.
• Minimum of 4 years of experience in hotel front office management or guest relations.
• Proven ability to deliver outstanding customer service.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong leadership and team management capabilities.
• Proficiency in hotel property management systems (PMS).
• Ability to remain calm and professional under pressure.
• Knowledge of luxury service standards and etiquette.
• Fluency in English is required; additional languages are a plus.
• Flexibility to work shifts, including evenings, weekends, and public holidays.
• A genuine passion for the hospitality industry.

• Manage and lead the guest relations team, providing training, motivation, and performance evaluations.
• Oversee guest check-in and check-out processes, ensuring efficiency and accuracy.
• Act as the primary point of contact for guests, addressing inquiries, requests, and resolving complaints with professionalism and empathy.
• Develop and implement guest service standards and procedures to enhance the overall guest experience.
• Monitor online reviews and social media feedback, responding appropriately and taking action to improve guest satisfaction.
• Coordinate with various hotel departments, such as housekeeping, F&B, and maintenance, to ensure guest needs are met promptly.
• Organize and manage special events and guest amenities.
• Maintain a high level of product knowledge for all hotel services and local attractions.
• Gather guest feedback through surveys and direct interaction to identify areas for improvement.
• Contribute to loyalty programs and initiatives to foster repeat business.
• Analyze guest service metrics and report on trends and performance to senior management.

• Minimum of 5 years of experience in a guest-facing role within the hospitality industry, with at least 2 years in a supervisory or management capacity.
• Bachelor's degree in Hospitality Management, Tourism, or a related field is preferred.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in property management systems (PMS) and customer relationship management (CRM) software.
• Strong leadership abilities and the capacity to motivate a team.
• Ability to work flexible hours, including evenings, weekends, and holidays, as needed.
• A passion for delivering outstanding customer service and creating memorable experiences.
• Fluency in English is required; additional languages are a plus.
• Familiarity with the local area is beneficial.

• Oversee daily operations of the guest services department, including check-in, check-out, concierge, and front desk.
• Develop and implement strategies to enhance guest satisfaction and loyalty.
• Train, motivate, and manage the front desk and guest relations team to deliver outstanding service.
• Handle guest inquiries, complaints, and requests promptly and professionally, aiming for satisfactory resolution.
• Ensure adherence to service standards and operational procedures.
• Monitor and manage guest feedback, identifying areas for improvement and implementing corrective actions.
• Collaborate with other departments, such as F&B, housekeeping, and events, to ensure seamless guest experiences.
• Manage inventory of guest amenities and supplies for the front desk.
• Prepare daily, weekly, and monthly reports on guest services performance.
• Uphold the brand's reputation and service excellence at all times.

• Proven experience in a managerial role within the hospitality industry, specifically in guest relations or front office management.
• Excellent interpersonal and communication skills, with a polished and professional demeanor.
• Strong leadership and team management abilities.
• Proficiency in hotel management software (PMS) and Microsoft Office Suite.
• Exceptional problem-solving and decision-making skills.
• Ability to remain calm and effective under pressure.
• A passion for delivering outstanding customer service.
• A degree in Hospitality Management or a related field is preferred.
• Flexibility to work various shifts, including weekends and public holidays.

• Oversee all aspects of guest services, ensuring the highest standards of hospitality are met.
• Develop and implement strategies to enhance guest satisfaction and loyalty.
• Act as a primary liaison between guests and various hotel departments, facilitating communication and problem resolution.
• Handle guest inquiries, requests, and complaints promptly and professionally, aiming for first-contact resolution.
• Conduct pre-arrival communication with VIP guests to anticipate needs and personalize their experience.
• Welcome and bid farewell to guests, ensuring a positive final impression.
• Supervise and train front desk staff, concierge, and bell staff to maintain service excellence.
• Monitor online reviews and guest feedback, taking proactive steps to address concerns and leverage positive comments.
• Manage guest loyalty programs and special promotions.
• Coordinate with housekeeping, maintenance, and food & beverage departments to ensure guest comfort and satisfaction.
• Develop and maintain a comprehensive knowledge of hotel facilities, services, local attractions, and activities.
• Prepare daily reports on guest relations activities, feedback, and operational issues.
• Identify opportunities for service improvement and contribute to operational enhancements.
• Handle special events and arrangements for guests, ensuring flawless execution.

• Bachelor's degree in Hospitality Management, Tourism, or a related field.
• Minimum of 3-5 years of experience in guest relations, front office management, or a similar role within the hospitality industry.
• Proven track record of delivering exceptional customer service and handling guest issues effectively.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in hotel management software (PMS) and standard office applications.
• Strong leadership and team management abilities.
• Ability to remain calm and professional under pressure.
• Flexibility to work various shifts, including weekends and holidays, as required by a hybrid schedule.
• A passion for service and a genuine desire to create memorable experiences for guests.
• Impeccable grooming and presentation standards.

• Welcome and assist guests, providing information about hotel services, amenities, and local attractions.
• Handle guest inquiries, requests, and complaints promptly and professionally, striving for first-contact resolution.
• Manage reservations, check-ins, and check-outs, ensuring accuracy and efficiency.
• Coordinate with various hotel departments (e.g., housekeeping, food and beverage, maintenance) to ensure guest needs are met.
• Maintain a high standard of guest satisfaction through personalized service and attention to detail.
• Process payments and maintain accurate records of guest transactions.
• Conduct regular guest satisfaction surveys and feedback analysis, reporting findings to management.
• Contribute to the development and implementation of new guest service initiatives.
• Utilize hotel management software for booking, guest profiles, and reporting.
• Perform administrative tasks remotely, such as preparing reports, updating guest databases, and responding to email inquiries, during designated remote work periods.
• Represent the hotel positively in all interactions, embodying our commitment to excellence.
• Build and maintain strong relationships with regular guests, encouraging repeat business.

• High school diploma or equivalent; a degree in Hospitality Management or a related field is a plus.
• Proven experience in a customer service or guest-facing role, preferably in the hospitality industry.
• Excellent communication, interpersonal, and active listening skills.
• Proficiency in using hotel management systems and standard office software.
• Strong problem-solving abilities and the capacity to remain calm under pressure.
• A positive attitude, professional appearance, and genuine desire to help others.
• Flexibility to work various shifts, including weekends and public holidays, as part of the hybrid schedule.
• Ability to work effectively both independently and as part of a team.
• Good organizational skills with the ability to manage multiple tasks.
• Reliable internet connection and a suitable environment for remote work on specified days.