50 Guest Services Manager jobs in Manama
Guest Services Manager
21121 Tubli, Central
BHD65000 Annually
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Posted 1 day ago
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Job Description
Our client, a luxury hotel in Tubli, Capital, BH , is seeking a highly professional and experienced Guest Services Manager to lead their front-of-house operations. This role offers a dynamic hybrid work arrangement, requiring active presence during peak operational hours and providing flexibility for administrative tasks. As the Guest Services Manager, you will be instrumental in ensuring exceptional guest experiences, managing the front desk team, and upholding the hotel's standards of service excellence.
Responsibilities:
Responsibilities:
- Oversee all aspects of front desk operations, including check-in, check-out, reservations, and concierge services.
- Lead, train, mentor, and motivate a team of front desk agents and concierges to deliver outstanding guest service.
- Develop and implement service standards and operational procedures to enhance guest satisfaction.
- Handle guest inquiries, requests, and complaints with professionalism and efficiency, resolving issues to ensure guest loyalty.
- Monitor guest feedback and implement improvements based on reviews and suggestions.
- Collaborate with other hotel departments, such as housekeeping, F&B, and events, to ensure seamless guest experiences.
- Manage room inventory and occupancy levels, working closely with the reservations team.
- Ensure the highest standards of presentation and cleanliness in the lobby and front desk areas.
- Implement and manage the hotel's loyalty program, fostering guest retention.
- Prepare daily reports on occupancy, revenue, and guest service metrics.
- Ensure compliance with hotel policies and safety regulations.
- Contribute to the overall success of the hotel by fostering a positive and guest-centric culture.
- High school diploma or equivalent; a degree in Hospitality Management or a related field is preferred.
- 3+ years of experience in hotel front desk operations, with at least 1 year in a supervisory or management role.
- Proven experience in customer service and conflict resolution.
- Excellent communication, interpersonal, and leadership skills.
- Proficiency in hotel property management systems (PMS) such as Opera or similar.
- Strong organizational skills and the ability to manage multiple tasks simultaneously.
- A polished and professional appearance.
- Knowledge of local attractions and services for concierge duties.
- Flexibility to work varying shifts, including evenings, weekends, and holidays, as operational needs dictate.
- Passion for delivering exceptional guest experiences.
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0
Guest Relations Manager
900 Ghuraifa, Capital
BHD40000 Annually
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Posted 2 days ago
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Job Description
Our client, a premier hospitality establishment in **Budaiya, Northern, BH**, is actively seeking a highly motivated and service-oriented Guest Relations Manager. This role is pivotal in ensuring an exceptional guest experience from arrival to departure. You will be the primary point of contact for guest inquiries, concerns, and special requests, striving to exceed expectations at every touchpoint. The ideal candidate will possess outstanding interpersonal skills, a keen eye for detail, and a passion for delivering world-class customer service in a fast-paced environment.
Responsibilities:
Qualifications:
Responsibilities:
- Oversee the front desk operations, ensuring smooth check-ins and check-outs.
- Build rapport with guests, anticipate their needs, and provide personalized service.
- Handle guest complaints and concerns promptly and professionally, resolving issues to ensure guest satisfaction.
- Coordinate with various hotel departments (housekeeping, F&B, maintenance) to fulfill guest requests and special arrangements.
- Manage VIP guest expectations and ensure their needs are met with utmost discretion and efficiency.
- Develop and implement guest satisfaction initiatives and programs.
- Maintain accurate guest records and preferences in the hotel's management system.
- Train and supervise front desk staff, ensuring adherence to service standards.
- Conduct regular service quality checks and provide feedback to the team.
- Handle billing inquiries and ensure accuracy in all financial transactions related to guest accounts.
- Maintain a professional and welcoming atmosphere in the lobby and guest areas.
- Act as an ambassador for the hotel, embodying its values and standards.
Qualifications:
- Proven experience as a Front Desk Supervisor, Guest Relations Officer, or similar role in the hospitality industry.
- Excellent knowledge of hotel operations and customer service principles.
- Strong communication, interpersonal, and problem-solving skills.
- Ability to remain calm and effective under pressure.
- Proficiency in using hotel management software (PMS).
- Adept at handling difficult situations with diplomacy and tact.
- Fluency in English is required; knowledge of Arabic is a plus.
- Impeccable grooming and professional presentation.
- A genuine passion for creating memorable guest experiences.
- Flexibility to work varied shifts, including weekends and holidays.
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1
Guest Relations Manager
226 Seef, Capital
BHD60000 Annually
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Posted 2 days ago
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Job Description
Our client is seeking an experienced and polished Guest Relations Manager to oversee guest services and ensure exceptional hospitality experiences at their premier establishment in **Seef, Capital, BH**. This role demands a proactive individual with a passion for service excellence and a keen eye for detail.
Key Responsibilities:
Key Responsibilities:
- Supervise and manage the daily operations of the front desk, concierge, and guest services departments.
- Ensure all guests receive a warm and personalized welcome, and their needs are anticipated and met with efficiency and professionalism.
- Develop and implement service standards and training programs for guest-facing staff to maintain high levels of service quality.
- Handle guest inquiries, feedback, and complaints promptly and effectively, resolving issues to ensure guest satisfaction and loyalty.
- Build and maintain strong relationships with guests, recognizing repeat visitors and VIPs.
- Collaborate with other departments, such as housekeeping, food and beverage, and maintenance, to ensure a seamless and enjoyable guest experience.
- Monitor guest satisfaction surveys and online reviews, identifying areas for improvement and implementing corrective actions.
- Manage reservations, room assignments, and special requests, ensuring accuracy and efficiency.
- Prepare regular reports on guest feedback, service performance, and operational efficiency for management review.
- Act as a brand ambassador, upholding the establishment's reputation for outstanding hospitality.
- Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
- Minimum of 5 years of experience in a guest relations or front office management role within the hospitality industry.
- Proven ability to lead and motivate a diverse team of service professionals.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong knowledge of hotel management systems (PMS) and reservation software.
- Ability to remain calm and professional under pressure, especially when handling challenging situations.
- Exceptional organizational skills and attention to detail.
- Proficiency in English; knowledge of additional languages is a plus.
- A genuine passion for providing exceptional customer service and creating memorable guest experiences.
- Flexibility to work various shifts, including weekends and holidays, as required by the operation.
This advertiser has chosen not to accept applicants from your region.
2
Guest Relations Manager
50003 Tubli
BHD55000 Annually
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Posted 2 days ago
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Job Description
Our client is seeking a highly motivated and guest-focused Guest Relations Manager to join their vibrant team. This hybrid role requires a balance of on-site engagement at our prime location in Isa Town, Southern, BH , and remote administrative duties, offering a flexible work environment. The Guest Relations Manager will be the primary point of contact for guests, ensuring exceptional service standards and fostering positive relationships. You will be responsible for handling guest inquiries, resolving complaints, and anticipating guest needs to create memorable experiences. This position plays a crucial role in maintaining the reputation and brand loyalty of our establishments. The ideal candidate possesses outstanding communication skills, a proactive approach to problem-solving, and a genuine passion for hospitality.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Serve as the main point of contact for guests, addressing inquiries and providing information.
- Manage and resolve guest complaints and concerns promptly and effectively, ensuring guest satisfaction.
- Develop and implement guest service standards and procedures.
- Coordinate with various departments to ensure guest requests are met efficiently.
- Conduct regular guest satisfaction surveys and analyze feedback to identify areas for improvement.
- Maintain guest records and ensure data accuracy.
- Proactively anticipate guest needs and offer personalized services.
- Assist in training and supervising front desk and guest services staff.
- Plan and execute special events and promotions to enhance guest engagement.
- Maintain a professional and welcoming demeanor at all times.
- Contribute to marketing efforts by encouraging positive online reviews and testimonials.
- Oversee the upkeep of lobby and common areas to ensure a pleasant ambiance.
- Manage VIP guest experiences and special arrangements.
- Conduct daily check-ins with relevant teams to ensure operational readiness.
- Prepare daily and weekly reports on guest feedback and operational performance.
Qualifications:
- Associate's degree in Hospitality Management, Communications, or a related field is preferred.
- Minimum of 3 years of experience in a guest-facing role, preferably in hospitality or customer service management.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency in customer relationship management (CRM) software and hotel reservation systems.
- Ability to remain calm and professional under pressure.
- Strong organizational skills and attention to detail.
- Flexibility to work a hybrid schedule, including some weekends and evenings as needed.
- A passion for delivering outstanding customer service and creating positive guest experiences.
- Familiarity with the local tourism landscape is a plus.
- Ability to work independently and as part of a team.
This advertiser has chosen not to accept applicants from your region.
3
Guest Relations Manager
70120 Askar, Southern
BHD60000 Annually
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Posted 3 days ago
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Job Description
Our client, a prestigious luxury hotel in the heart of Sanad, Capital, BH , is seeking an exceptional Guest Relations Manager to elevate the guest experience. This role is central to ensuring every guest receives unparalleled service from arrival to departure. You will lead a dedicated team, coordinate with various hotel departments, and actively engage with guests to anticipate needs, resolve issues, and create memorable stays. The ideal candidate possesses impeccable interpersonal skills, a refined demeanor, and a passion for exceeding expectations in the hospitality industry. This position requires a strong presence on-site to effectively manage operations and interact with guests and staff.
Responsibilities:
Responsibilities:
- Oversee and direct the daily operations of the Guest Relations department, ensuring seamless service delivery.
- Welcome VIP guests and ensure personalized arrangements are made to meet their specific needs and preferences.
- Act as the primary point of contact for guest inquiries, concerns, and special requests, resolving issues promptly and efficiently.
- Liaise effectively with Front Office, Food & Beverage, Housekeeping, and other departments to ensure a cohesive guest experience.
- Develop and implement service standards and training programs for the Guest Relations team to maintain high levels of service quality.
- Monitor guest feedback through various channels (surveys, reviews, direct comments) and implement service improvement initiatives.
- Manage guest complaint resolution, turning potentially negative situations into positive outcomes.
- Organize and oversee special events and in-house promotions designed to enhance guest satisfaction.
- Maintain an in-depth knowledge of hotel facilities, services, local attractions, and activities to provide informed recommendations to guests.
- Empower the Guest Relations team to make on-the-spot decisions to ensure guest satisfaction and service recovery.
- Bachelor's degree in Hospitality Management, Tourism, or a related field.
- Minimum of 5 years of experience in guest services or front office management within the luxury hotel sector.
- Proven leadership experience with a strong ability to manage and motivate a diverse team.
- Exceptional communication, interpersonal, and problem-solving skills.
- A sophisticated and professional demeanor, with excellent presentation.
- Proficiency in hotel management systems (PMS) and standard office software.
- Fluency in English is essential; knowledge of additional languages is a significant advantage.
- Strong understanding of luxury guest expectations and service etiquette.
- Ability to work flexible hours, including evenings, weekends, and holidays, as required by the demands of the hospitality industry.
- Demonstrated passion for delivering outstanding customer service and creating unique guest experiences.
This advertiser has chosen not to accept applicants from your region.
4
Guest Relations Manager
1112 Seef, Capital
BHD55000 Annually
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Posted 3 days ago
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Job Description
Our client is seeking a charismatic and customer-focused Guest Relations Manager to oversee guest services and ensure an exceptional experience for all visitors. This role requires a blend of on-site management and potential remote coordination for administrative tasks. You will be responsible for leading the front desk and concierge teams, handling guest inquiries and complaints, and implementing strategies to enhance guest satisfaction and loyalty. The ideal candidate will have extensive experience in hospitality, outstanding communication and interpersonal skills, and a passion for service excellence. You will play a pivotal role in shaping the guest experience, from arrival to departure. The position is located in the vibrant area of Seef, Capital, BH , and offers a hybrid work arrangement.
Key Responsibilities:
Key Responsibilities:
- Oversee the daily operations of the front desk, concierge, and guest services departments.
- Lead, train, and motivate a team of guest relations professionals.
- Ensure all guests receive a warm and professional welcome and exceptional service throughout their stay.
- Handle guest inquiries, requests, and complaints promptly and efficiently, resolving issues to the guests' satisfaction.
- Develop and implement strategies to enhance guest satisfaction, loyalty, and retention.
- Monitor online reviews and guest feedback, taking appropriate action to address concerns and capitalize on positive comments.
- Collaborate with other departments (e.g., housekeeping, F&B, sales) to ensure seamless service delivery.
- Maintain high standards of presentation and professionalism within the guest services team.
- Manage reservations, check-ins, check-outs, and billing processes accurately.
- Create and manage guest relations programs and loyalty initiatives.
- Identify opportunities for service improvement and proactively implement solutions.
- Ensure compliance with company policies and service standards.
- Assist with event coordination and special guest requests.
- Bachelor's degree in Hospitality Management, Tourism, or a related field is preferred.
- Minimum of 3-5 years of experience in guest relations, front office management, or a similar role within the hospitality industry.
- Proven experience in leading and managing service-oriented teams.
- Exceptional interpersonal, communication, and problem-solving skills.
- Strong understanding of customer service principles and best practices.
- Proficiency in hotel management software (PMS) and reservation systems.
- Ability to remain calm and professional under pressure.
- A passion for delivering outstanding guest experiences.
- Fluency in English; additional languages are a plus.
- Flexible work schedule, including evenings, weekends, and holidays as needed.
This advertiser has chosen not to accept applicants from your region.
5
Guest Relations Manager
BH13 Juffair, Capital
BHD55000 Annually
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Posted 3 days ago
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Job Description
Our client is seeking a dynamic and customer-focused Guest Relations Manager to oversee exceptional guest experiences within their premier hospitality establishments. This hybrid role requires a professional who can balance on-site presence with remote administrative and strategic planning tasks. You will be responsible for leading the guest services team, ensuring every guest receives personalized attention and their needs are met with utmost professionalism and efficiency. The ideal candidate will have a proven track record in hospitality management, a keen eye for detail, and a passion for service excellence.
Responsibilities:
Responsibilities:
- Lead, train, and motivate the guest relations team to deliver outstanding service standards.
- Manage guest inquiries, requests, and complaints promptly and effectively, resolving issues to ensure guest satisfaction.
- Develop and implement strategies to enhance the overall guest experience and foster loyalty.
- Oversee the check-in and check-out process, ensuring accuracy and efficiency.
- Coordinate with various hotel departments (e.g., Housekeeping, Food & Beverage, Maintenance) to ensure seamless service delivery.
- Maintain high standards of presentation and ambiance in guest-facing areas.
- Manage VIP guest arrangements and personalized services.
- Monitor guest feedback and online reviews, implementing action plans for improvement.
- Handle administrative tasks, including scheduling, reporting, and budget management, often remotely.
- Conduct regular team meetings, both in-person and virtually, to communicate goals and updates.
- Uphold the brand's reputation and service philosophy at all times.
- Analyze operational data to identify trends and opportunities for service enhancement.
- Assist in developing and executing marketing initiatives to promote hotel services.
- Ensure compliance with all health, safety, and security procedures.
- Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
- Minimum of 5 years of experience in a guest-facing role within the hospitality industry, with at least 2 years in a supervisory or management capacity.
- Proven experience in managing guest relations and resolving service issues.
- Excellent leadership, communication, and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in hotel management software (PMS) and Microsoft Office Suite.
- A proactive approach to problem-solving and a commitment to service excellence.
- Ability to work flexible hours, including evenings, weekends, and holidays, as required by a hybrid schedule.
- A polished and professional appearance.
- Fluency in English; proficiency in additional languages is a plus.
This advertiser has chosen not to accept applicants from your region.
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6
Remote Guest Relations Manager
11101 Shahrakan
BHD80000 Annually
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Posted today
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Job Description
Our client is looking for a proactive and customer-focused Remote Guest Relations Manager to oversee and enhance guest experiences across their diverse portfolio of hospitality establishments. This position is entirely remote, offering the flexibility to work from anywhere. You will be the primary point of contact for guest inquiries, feedback, and concerns, ensuring prompt and satisfactory resolutions. Responsibilities include developing and implementing strategies to improve guest satisfaction, managing online reviews and social media engagement related to guest services, and training on-site staff remotely on guest service standards. You will analyze guest feedback data to identify trends and areas for improvement, collaborate with various departments (e.g., F&B, Operations, Marketing) to address guest needs, and maintain detailed records of guest interactions and resolutions. The ideal candidate possesses exceptional communication, problem-solving, and conflict-resolution skills, coupled with a deep understanding of the hospitality industry. A proven track record in customer service or guest relations, preferably in a remote capacity, is essential. You should be adept at using various communication platforms and CRM systems to manage guest interactions effectively. This role requires a high degree of self-discipline, organization, and the ability to work independently while maintaining a strong connection with the operational teams. The successful candidate will be passionate about delivering outstanding service and creating memorable experiences for every guest. This remote position, based conceptually out of Manama, Capital, BH , demands a proactive approach to guest satisfaction and a commitment to upholding the brand's reputation for excellence in service delivery. Your efforts will directly contribute to guest loyalty and repeat business.
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7
Senior Guest Relations Manager
10001 Juffair, Capital
BHD75000 Annually
WhatJobs
Posted 2 days ago
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Job Description
Our client is seeking a highly motivated and experienced Senior Guest Relations Manager to oversee all aspects of guest services and satisfaction within a premier hospitality establishment in Jidhafs, Capital, BH . This is a critical role focused on ensuring an exceptional and memorable experience for every guest, from arrival to departure. The ideal candidate will possess a deep understanding of hospitality best practices, exceptional interpersonal skills, and a proactive approach to problem-solving. You will be responsible for leading and developing a team of guest service professionals, implementing service standards, and managing guest feedback and complaints with professionalism and efficiency. Your duties will include managing reservations, coordinating with various departments such as housekeeping, F&B, and security, and identifying opportunities to enhance the guest experience. You will also be involved in strategic planning to improve service delivery and maintain the establishment's reputation for excellence. A proven track record in a similar role within the luxury hospitality sector is essential. We are looking for someone with strong leadership qualities, excellent communication skills in both written and spoken English, and the ability to remain calm and composed under pressure. Fluency in Arabic is a significant advantage. The role requires flexibility in working hours, including weekends and holidays, as the hospitality industry operates around the clock. A bachelor's degree in Hospitality Management or a related field is preferred, along with a minimum of 5 years of progressive experience in guest relations or front desk management. If you are passionate about delivering world-class service and thrive in a dynamic environment, we encourage you to apply.
Key Responsibilities:
Key Responsibilities:
- Develop and implement guest service strategies to enhance overall satisfaction.
- Lead, train, and mentor the guest relations team to ensure high performance standards.
- Manage guest inquiries, requests, and complaints effectively and efficiently.
- Oversee the reservation process and ensure smooth check-in and check-out procedures.
- Collaborate with other departments to ensure seamless service delivery.
- Monitor guest feedback and implement service improvements.
- Maintain a high level of product knowledge and local area expertise.
- Ensure compliance with all hotel policies and procedures.
- Handle VIP guest arrangements and special requests.
- Prepare reports on guest service metrics and performance.
- Minimum of 5 years of experience in hospitality guest relations.
- Proven leadership and team management skills.
- Excellent communication and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Proficiency in hotel management software.
- Bachelor's degree in Hospitality Management or related field (preferred).
- Fluency in English; Arabic proficiency is a strong asset.
- Flexibility to work varied shifts, including evenings, weekends, and holidays.
This advertiser has chosen not to accept applicants from your region.
8
Senior Guest Relations Manager
23456 Juffair, Capital
BHD2800 Annually
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Posted 2 days ago
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Job Description
Our client, a prominent hospitality group, is seeking a highly experienced and dedicated Senior Guest Relations Manager to oversee all guest services operations at a prestigious establishment in Jidhafs, Capital, BH . This role is crucial in ensuring an exceptional and memorable experience for every guest, from arrival to departure. The ideal candidate will possess a profound understanding of luxury hospitality standards, impeccable interpersonal skills, and a proven track record in leading guest-facing teams.
Responsibilities:
Responsibilities:
- Develop and implement strategies to enhance guest satisfaction and loyalty.
- Manage and train the front desk, concierge, and bell desk staff to deliver service excellence.
- Handle guest complaints and issues with professionalism, empathy, and efficiency, aiming for first-contact resolution.
- Oversee the VIP guest program, ensuring personalized service and attention.
- Collaborate with other departments, including F&B, Housekeeping, and Events, to ensure seamless guest experiences.
- Monitor guest feedback channels (surveys, online reviews) and implement improvements based on insights.
- Maintain up-to-date knowledge of local attractions, events, and transportation options to assist guests.
- Assist in the development and management of departmental budgets.
- Uphold the highest standards of service, presentation, and conduct at all times.
- Contribute to the overall strategic direction of the guest experience department.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of progressive experience in guest relations or front office management within a luxury hotel environment.
- Demonstrated leadership and team management skills.
- Excellent communication, negotiation, and problem-solving abilities.
- Proficiency in hotel management software (e.g., Opera, Fidelio) and MS Office Suite.
- Fluency in English and Arabic is a strong asset; additional languages are a plus.
- A passion for service excellence and a keen eye for detail.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Professional appearance and demeanor.
This advertiser has chosen not to accept applicants from your region.
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