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Sr Information Technology Specialist vacancy in Manama Bahrain

Attention! This vacancy is temporarily suspended!

VAM Systems is a Business Consulting, IT Solutions and Services company.

VAM Systems is currently looking for Sr. Information Technology Specialist for our Bahrain operations with the following skillsets & terms and conditions:

You must be able to manage fully all Microsoft’s/non-Microsoft core business applications and operating systems, On-Prem and Cloud Environment (Azure/AWS), in addition to fully the network and security in the organisation. This includes all the devices, software, workstation, and server hardware.

This role is a key position within the service department and will be called upon to resolve the highest level of technical issues.

• Provide technical services for the following areas:
• Microsoft and non-Microsoft Products.
• Deploying of new project/Product.
• Upgrade any of the current system.
• Managing Infrastructure this will include on-prem and cloud environment.
• Advanced working knowledge of Windows server 2019/2022 maintenance, troubleshooting, optimization, migration, & upgrade.
• Advanced working knowledge of Active Directory 2022/Azure AD, DHCP, DNS and how it works in complex environments.
• Advanced working knowledge in latest Linux Servers OS, creation and management.
• Management of all Microsoft related technologies: Windows 11, Microsoft 365 Apps (Desktop-Web-Mobile) Office 365, Visio, MS Teams, Exchange Online, SharePoint Storage Online, Intune 2307, Microsoft Defender.
• Implementing and managing Conditional Access Policy, Windows Information Protection, Identity Protection, MFA. Implementing Security systems as per requirements.
• Creations and management of AWS EC2 Instances, Security Groups, S3 Storage, Storage Gateway, RDS
• Network configuration and management.
• Palo Alto firewalls and Cortex Antivirus, Qualys Cloud Platform.
• Management Internal systems, cloud and network infrastructure.
• Management of all Virtualization technologies: Microsoft Azure, AWS
• Monitoring and management of servers/systems alerts and notifications.
• Advanced working knowledge of Veritas Backup Exec, Altaro Backup & Replication, and Recovery.
• Advanced working knowledge in IP Cloud Telephony integrated with Teams.
• Resolve all the issues related to IT infrastructure & Network.
• Document maintenance for all computer systems and network infrastructure.
• Active participation in all on going and upcoming IT projects. Providing technical support, documents & reports and feed backs for the IT projects. Coordination with the clients and suppliers for IT requirements.
• Perform other duties and related tasks as may be required from time to time.

• Bachelor’s degree in Computer Science, Information Technology, or any related field from an accredited institution.
• 12+ years, experience in designing and deploying Infrastructure, hardware and networking solutions.
• Experience deploying production applications, solutions, Hardware and networking as stated above in “Required Advanced Technical Proficiencies and Duties”.
• Working knowledge of systems deployment within Windows platform.
• Experience in Infrastructure, Virtualization, Hardware and networking from deployment and maintaining the availability of the service.
• Knowledge of Service-oriented architecture and interfaces Architecture.
• Experience of working with multiple solution partners and systems integrators.
• Can lead and manage on the ground and virtual team.
• Takes accountability and responsibility of the department overall services.
• Good understanding of security issues surrounding applications.
• Good critical thinking and problem-solving skills.
• Experience of monitoring of service thresholds.
• Strong attention to detail, Analytical, excellent time management and organizational and able to work in fast, paced, high volume environment.
• Effective communication skills are required.
• Knowledge of current technological developments/trends in area of expertise.
• Excellent multi-tasking and organizational skills are required to manage outstanding issues until resolution.
• Excellent command in computer literacy.
• Excellent command in Microsoft Windows operation systems and office.
• Working knowledge of systems monitoring.
• Experience of working with multiple solution partners and systems integrators. Holder of MCTS (Microsoft Certified Solutions Certificate), Microsoft Certified Technology Specialist (MCTS), Microsoft Exchange, and AWS Certified Solution Associate.
• Holder of Cisco Certification.
• Holder of Microsoft Azure Certification.
• The Employee will be responsible for all the points mentioned in stated above in “Required Advanced Technical Proficiencies and Duties”.
• In addition to fully manage the infrastructure in Amazon Web Services, Responsible for Backup for the AWS servers, managing on-prem Physical Servers, Managing and Deployment for Firewall with Network Design. In addition to the Above Managing the SharePoint on premise Design and Deployment of Load balancers in Cloud/ On premise,
• Managing the NAC Forescout Solution for Enhanced security in Overall HQ and Sites, Design, Deploying and management for Altaro Backup & Replication for On Prem and O365, Managing the Palo Alto Firewall Endpoints of Servers and Clients, Managing IP Cloud Telephony integrated with Teams.
• Excellent English speaking and writing skills.
• Sr. Information Technology Specialist should be available on Friday, Saturday & after working hours if required for scheduled activities.

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Operation

Division

IT & Technical

Location

Closing Date

06-May-2025

Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region’s first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Read more here: Zain Overview

This role will be part of Zain Bahrain's Subsidiary Fintech Company - "Bede"

Bede, the fintech arm of Zain Bahrain, is a dynamic startup revolutionizing personal finance through Bahrain’s first Shariah-compliant Islamic financing app. Licensed and regulated by the Central Bank of Bahrain, Bede is committed to creating an inclusive platform that offers practical solutions tailored to real customer needs.

With a focus on customer centricity, strategic partnerships, and digital innovation, Bede aims to guide individuals toward growth and success by leveling the playing field for all.

The Head of IT in Bede is responsible for leading the overall technology vision, strategy, and execution for a cutting-edge fintech application specializing in microfinance, cards, and digital payment solutions. This role includes overseeing development, infrastructure, security, and support functions while ensuring high platform availability, scalability, and regulatory compliance. The head will work closely with executive leadership to align technology with business goals and drive innovation in financial services.

1. Education: Bachelor’s degree in IT, Computer Science, Fintech or any related field. Fintech related Masters preferred.
2. Experience: 10-15+ years of experience in a similar role. Fintech Experience is highly preferred.
3. Technical Skills:
   • Technology Strategy & Leadership: Strong strategic thinking, leadership, and experience with emerging technologies like AI, blockchain, and data analytics.
   • Cloud & Infrastructure Management: Expertise in cloud platforms (AWS, Azure, GCP), microservices, and ensuring high availability and scalability.
   • Security & Compliance: Knowledge of PCI-DSS, ISO, cybersecurity frameworks, and financial regulations.
   • DevOps & Agile Practices: Ability to drive agile methodologies and DevOps for efficient product development.
   • Team & Vendor Management: Leadership in managing tech teams and vendor relationships, alongside budgeting and cost optimization.
   • Innovation: Ability to integrate new payment technologies like open banking, digital wallets, and AI-driven risk models.
   • Critical Thinking
   • Customer Focus and Support
   • Market Analysis and Knowledge
   • Problem Analysis and Resolution

1. Define and execute the technology roadmap to support business objectives and drive innovation in microfinance, card services, and digital payments.
2. Establish and maintain a scalable, secure, and high-performance fintech platform, ensuring reliability, efficiency, and compliance with financial regulations.
3. Drive digital transformation by leveraging emerging technologies such as AI, blockchain, and data analytics to enhance financial products.
4. Ensure alignment between business, product, and technology teams, optimizing digital service delivery.
5. Establish agile and DevOps best practices to accelerate product development and deployment cycles.
6. Development & Infrastructure Management: Build and lead a high-performing technology team, including software engineers, infrastructure specialists, and security experts.
7. Oversee the architecture, development, and deployment of fintech products, ensuring seamless integration of microfinance, payment, and card processing solutions.
8. Ensure high platform availability (99.99% uptime), robust disaster recovery mechanisms, and high-load scalability to support transaction-heavy services.
9. Champion the use of cloud-native architectures (AWS, Azure, GCP) and containerized microservices for operational resilience.
10. Lead initiatives to automate processes, improve deployment efficiency, and enhance system observability.
11. Security, Compliance & Risk Management: Implement and maintain bank-grade security standards, ensuring compliance with PCI-DSS, ISO, and financial regulations in fintech.
12. Develop a cybersecurity framework to protect user data, prevent fraud, and mitigate risks related to payment transactions.
13. Ensure regulatory compliance with central banks, financial authorities, and payment networks, working closely with legal and compliance teams.
14. Oversee incident response management and security audits to continuously improve platform security posture.
15. Support Functions & Operational Excellence: Establish 24/7 monitoring, support, and IT operations teams to ensure continuous service availability and rapid issue resolution.
16. Implement ITSM (IT Service Management) best practices to enhance user support, system maintenance, and platform reliability.
17. Oversee SLA (Service Level Agreements) and uptime commitments, ensuring seamless financial transactions for customers.
18. Direct the deployment of customer support automation tools, including AI chatbots and self-service portals, to enhance the fintech experience.
19. Explore and integrate new payment technologies, including open banking APIs, digital wallets, BNPL (Buy Now Pay Later), and blockchain-based solutions.
20. Oversee the adoption of AI-driven risk assessment models to enhance credit scoring and fraud detection in microfinance.
21. Evaluate the reduction of physical financial service centers by leveraging digital-first strategies and customer self-service platforms.
22. Define budgeting and cost optimization strategies for technology investments and infrastructure expansion.
23. Manage relationships with technology vendors, cloud service providers, and third-party payment processors.
24. Optimize cost per transaction and per channel, ensuring efficiency in digital customer acquisition and service delivery.
25. Service Delivery Enhancement & Technology Utilization: Evaluate and enhance service providers' SLAs, ensuring high-quality technical development and adherence to performance standards.
26. Oversee IT setup processes to ensure seamless integration of new technologies and efficient deployment of systems.
27. Continuously improve Network Operations Center (NOC) services to ensure real-time monitoring and rapid resolution of technical issues.
28. Ensure application stability and efficiency by monitoring system performance and implementing effective solutions.
29. Lead the planning and implementation of the Bede IT department setup, ensuring compliance with regional regulations and operational efficiency.
30. Develop a roadmap for sprint development, optimizing resource utilization, timelines, and prioritization of tasks.
31. Foster a fast, agile, and adaptive approach to technological adoption and system improvements.
32. Address customer journey issues by collaborating with relevant teams to enhance user experiences and streamline processes.

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application, you would need the following document(s):

• Manage the end-to-end recruitment process for technology roles, including sourcing, screening, interviewing, and shortlisting candidates.
• Develop and implement effective sourcing strategies to identify qualified candidates through various channels, including job boards, social media, and professional networks.
• Conduct in-depth interviews to assess candidate skills, experience, cultural fit, and career aspirations.
• Build and maintain strong relationships with clients, understanding their hiring needs and providing expert advice.
• Present well-vetted candidates to clients, facilitating the interview process and providing feedback.
• Negotiate job offers and facilitate the onboarding process for successful candidates.
• Stay abreast of market trends, salary benchmarks, and competitor activities within the technology sector.
• Build and maintain a robust talent pool of qualified IT professionals.
• Achieve and exceed recruitment targets and key performance indicators (KPIs).
• Contribute to the growth and reputation of the recruitment consultancy.
• Network with industry professionals and attend relevant events.

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Minimum of 3 years of experience in recruitment, preferably with a focus on the technology sector.
• Demonstrated success in sourcing and placing candidates in challenging IT roles.
• Strong understanding of various IT roles, technologies, and industry trends.
• Excellent interpersonal, communication, and negotiation skills.
• Proven ability to build rapport and establish trust with clients and candidates.
• Proficiency in using applicant tracking systems (ATS) and recruitment software.
• Self-motivated, results-oriented, and able to work effectively in a hybrid environment.
• Strong organizational skills and attention to detail.
• Ability to work independently and collaboratively within a team.

• Assess existing agricultural operations and identify areas for technological improvement.
• Recommend and design integrated AgTech solutions, including precision farming tools and data management systems.
• Develop strategic plans for technology adoption and implementation.
• Provide expert guidance on sustainable farming practices and their technological enablers.
• Conduct feasibility studies and ROI analyses for proposed technology investments.
• Train farm staff on the use of new equipment and software.
• Monitor and evaluate the performance of implemented technologies.
• Prepare detailed reports and presentations for clients.
• Stay current with advancements in agricultural technology and research.
• Foster strong client relationships and ensure satisfaction with delivered solutions.

• Bachelor's or Master's degree in Agricultural Science, Agronomy, Agricultural Engineering, or a related field with a strong focus on technology.
• Minimum of 5 years of experience in agricultural consulting or a related role with significant technology integration.
• Proven expertise in precision agriculture, farm management software, IoT in agriculture, and data analytics.
• Understanding of crop science, soil health, and sustainable farming methodologies.
• Excellent analytical, problem-solving, and project management skills.
• Strong communication, presentation, and interpersonal skills.
• Ability to work effectively in a hybrid environment, balancing remote work with on-site client engagement.
• Familiarity with agricultural equipment and machinery is a plus.

• Support the integration and effective use of educational technology in classrooms and online learning environments.
• Provide training and professional development for faculty and staff on educational tools and platforms.
• Troubleshoot technical issues related to educational software and hardware.
• Evaluate and recommend new educational technologies and digital resources.
• Assist in the development and curation of digital learning content.
• Collaborate with educators to design innovative technology-enhanced learning activities.
• Stay abreast of emerging trends and best practices in educational technology.
• Manage and maintain educational technology infrastructure.
• Develop user guides and support documentation for educational tools.
• Contribute to the strategic planning and implementation of the institution's technology vision.

• Bachelor's degree in Education, Information Technology, Instructional Design, or a related field. Master's degree preferred.
• Minimum of 3-5 years of experience in an educational technology role, preferably within an academic institution.
• Proficiency with Learning Management Systems (e.g., Moodle, Canvas, Blackboard).
• Experience with digital content creation tools (e.g., Articulate Storyline, Adobe Captivate).
• Knowledge of instructional design principles and best practices.
• Strong understanding of current educational technology trends and applications.
• Excellent communication, presentation, and interpersonal skills.
• Ability to train and support users with varying technical skills.
• Problem-solving and analytical skills.
• Experience with multimedia development is a plus.

• Research, evaluate, and recommend agricultural technologies.
• Implement and manage precision farming, IoT, and drone applications.
• Analyze agricultural data to provide insights for yield optimization and resource management.
• Develop strategies for sustainable and efficient agricultural practices.
• Provide technical support and training to farmers and agricultural businesses.
• Collaborate with technology providers and research institutions.
• Develop and implement pilot projects for new agricultural technologies.
• Stay abreast of the latest advancements in agricultural technology and best practices.
• Prepare reports and presentations on technology adoption and impact.
• Integrate various agricultural data sources for comprehensive analysis.

• Bachelor's degree in Agricultural Science, Agronomy, Computer Science, Engineering, or a related field.
• Proven experience in agricultural technology, precision farming, or a related domain.
• Strong understanding of data analytics and agricultural software platforms.
• Familiarity with IoT sensors, drones, and AI in agriculture.
• Experience with GIS and remote sensing is a plus.
• Excellent analytical, problem-solving, and communication skills.
• Ability to work independently in a remote setting.
• Strong project management and implementation skills.
• Passion for sustainable agriculture and technological innovation.
• Master's degree or relevant certifications are advantageous.

• Develop and execute strategic sales plans to achieve and exceed revenue targets.
• Prospect for new clients through various channels, including cold outreach, networking, and industry events.
• Conduct thorough needs assessments with potential clients to understand their business challenges and technology requirements.
• Present compelling product demonstrations and proposals tailored to client needs.
• Build and maintain strong, long-lasting relationships with key decision-makers.
• Negotiate contract terms and close sales effectively.
• Collaborate with the marketing and product teams to provide market feedback and support lead generation efforts.
• Maintain accurate and up-to-date sales records in the CRM system.
• Stay informed about industry trends, competitive landscape, and our product offerings.
• Provide exceptional customer service throughout the sales process and beyond.

• Bachelor's degree in Business, Marketing, or a related field, or equivalent work experience.
• Minimum of 3-5 years of proven experience in B2B sales, preferably in the technology sector.
• Demonstrated track record of meeting and exceeding sales quotas.
• Excellent communication, negotiation, and presentation skills.
• Strong understanding of the sales process and CRM software (e.g., Salesforce).
• Ability to work independently and as part of a collaborative team.
• Proactive and self-motivated with a strong drive to succeed.
• Familiarity with SaaS solutions and cloud-based technologies is a plus.
• Willingness to travel occasionally for client meetings and industry events.

• Develop and articulate technology strategies aligned with clients' business objectives.
• Conduct comprehensive assessments of clients' IT capabilities and infrastructure.
• Analyze market trends, competitive landscapes, and emerging technologies.
• Create strategic roadmaps for technology adoption and digital transformation.
• Lead client engagements, managing project teams and deliverables.
• Facilitate strategic planning sessions and executive workshops.
• Develop compelling business cases for technology investments.
• Advise clients on IT governance, organizational structure, and operating models.
• Build and maintain strong, long-term client relationships.
• Present strategic recommendations to senior leadership.

• MBA or Master's degree in a relevant field (e.g., Technology Management, Information Systems).
• 7+ years of experience in technology strategy consulting or related roles.
• Proven expertise in developing and implementing technology strategies for large enterprises.
• Deep understanding of various technology domains (e.g., cloud, AI, data analytics, cybersecurity).
• Exceptional analytical, problem-solving, and critical thinking skills.
• Outstanding written, verbal, and presentation communication skills.
• Demonstrated ability to lead and influence senior executives.
• Experience with IT portfolio management and digital transformation frameworks.
• Strong project management and client relationship management skills.

• Manage the end-to-end recruitment process for technology roles.
• Develop and execute effective sourcing strategies to identify qualified candidates.
• Conduct in-depth candidate interviews and assessments.
• Build and nurture strong relationships with clients and candidates.
• Understand client business needs and translate them into recruitment strategies.
• Negotiate offers and facilitate the hiring process to successful placement.
• Stay updated on technology market trends and talent acquisition best practices.
• Contribute to business development and client relationship management.
• Maintain accurate candidate and client data in the recruitment database.

• Proven experience as a Recruitment Consultant, with a specialization in Technology recruitment.
• Demonstrable track record of successfully filling complex technology roles.
• Strong understanding of the IT landscape and various tech specializations.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to manage multiple recruitment projects simultaneously.
• Experience with Applicant Tracking Systems (ATS) and other recruitment tools.
• A proactive and results-oriented approach to talent acquisition.
• Bachelor's degree in a relevant field or equivalent professional experience.