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Senior Auditor - Retail Banking Arab Banking Corporation Manama, Bahrain Apply now Posted 4 days ago In-Office Job Permanent Competitive

ABC is recruiting a Senior Auditor – Retail Banking for its Group Audit Department in Bahrain. The role involves planning and executing audits of ila bank and Group Retail, providing feedback and assurance on control frameworks, risk management, and governance processes. Reporting to the Audit Head of ila Bank and Group Retail Banking, the auditor will produce an annual audit plan, consider regulatory requirements, and liaise with Senior Management and external parties. Responsibilities include delivering the annual audit plan, monitoring regulatory developments, and collaborating with peers to address key risks related to intra-group outsourcing services.

Responsibilities of the role:

• Reporting to the Audit Head – ila Bank and Group Retail, the job holder will: Perform continuous business monitoring over ila bank’s strategy, performance, new products & services and risk profile.
• Support the preparation of ila bank’s risk-based Annual Internal Audit Plan.
• Support the delivery of the approved Annual Internal Audit Plan which entails developing risk & control Matrix and testing strategy & Programs, plan the scope of individual assignments, ensure work is captured within the GRC tool, Produce, and discuss audit issues
• Communicate the result of Internal Audit assignments to Senior Management.
• Maintain adequate records and evidence of the assignments performed, including the evaluations made during assignments, in accordance with professional Internal Audit standards.
• Liaise with the ila bank’s External Audit firm as and when required.
• Monitor the resolution of Internal Audit issues by the Bank’s Senior Management.
• Maintain ongoing communication and partnership with peers and the wider Group Audit team as required.
• Conduct ad-hoc reviews and assignments as requested by the Group Chief Auditor, Senior management, or Board Audit Committee.
• As a Third Line role, the individual has responsibility for risk, compliance and control only insofar as they are relevant to the Internal Audit function. To preserve independence of the Internal Audit function, the individual may not make decisions on or undertake risk management or control activities that are the responsibility of the First and Second Lines of Defense.
• The role is guided by and must comply with all applicable standards set by the Chartered Institute of Internal Auditors reflected on the Group Audit Manual.
• The individual must always maintain their independence and objectivity in the performance of duties.
• Act in accordance with the Bank’s Code of Conduct and applicable Conduct rules as set by the Regulators.
• Integrity, due professional care and attention are key attributes.
• The individual must report material risks and issues identified through the performance of Internal Audit activities to the Senior Management on a timely basis. Matters regarding inappropriate culture and behaviours will be reported to the Senior Management.
• Deal with regulators and other competent authorities in an open and cooperative manner.

Areas of Knowledge, Qualification and Experience

• At least 10 years’ Internal Audit experience within the Banking / Financial Services industry, preferably with retail & digital banking products and services (multi-national experience preferred).
• Bachelor’s degree preferably in finance, economics, accounting, banking, auditing, management, or related subjects.
• Professional certification (preferable) such as CIA or working towards this. Post graduate degree and or professional qualifications are desirable.
• Strong understanding of Information & Cyber Security, Personal Data Protection and Operational Resilience
• Advanced knowledge & application of audit methodology
• Solid knowledge of banking, corporate governance, and the 3 lines model
• Excellent spoken and written English language skills
• Proficiency in at least one other ABC business language (Arabic, French,) would be desirable
• Theoretical & practical knowledge and understanding of the operations, structure and supporting Information Technologies of a retail digital bank, the underlying eco-system, including associated risks & regulatory requirements, gained from significant time working within the Banking / Financial Services industry
• Familiar with the regulatory environment under which banks are operating
• Familiar with industry best practices and control frameworks
• Strong communication skills (listening, oral, written and presenting) to enable the explanation and presentation of information in a structured, clear, and concise way
• Ability to communicate and influence colleagues at all levels
• Strong project management skills, using project planning techniques to plan and co-ordinate work effectively
• Ability to work under pressure to tight timescales whilst paying attention to detail
• Strong team player skills and ability to work in a multicultural environment
• Inquisitive personality whilst being pragmatic and objective
• Maintain and demonstrate the highest standards of integrity and resilience.

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Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role:

To provide a high level of customer service through excellent knowledge of products and procedures, to rotate through departments as required, and assist in all store-related tasks. To assist the Department Manager / Store Manager with the general day-to-day running of the Department and Store. Act as Duty Manager as required. To effectively contribute to the achievement of the annual budget.

What you will do:

• To provide a high level of customer service at all times both internal and external, by being aware of the product categories and being able to assist and advise customers professionally.

Operational Effectiveness

• Assist the Store Manager with the day-to-day Store Operations including opening and closing Duty Management cover and other security aspects. To run the department in the absence of the Department Manager if required.
• To be able to train new staff on the Point of Sale (POS) operation and to be responsible for corrective action at the POS. To deal with any customer issues arriving at the POS to ensure smooth customer service is uninterrupted.
• To supervise the receiving and display of goods by the approved procedures when required to ensure products are available for customer purchase.
• When required to assist in other events such as stock take, new store openings, etc.

Store Compliance

• To assist with ensuring compliance with in-store procedures about pricing and ticketing to ensure that customers are aware of product prices and to protect the company against any loss related to incorrect pricing.

People Development

• To assist with the training and ensure that Sales Assistants apply the “Brand Merchandising Principles” at all times ensuring a corporate image is achieved and that the brand has the best possible looking stores in its product category.

Required Skills to be successful

• Extensive experience in Sales, Marketing and Operations and working in the retail/ brand management industry specifically in Fashion.
• Sound in-depth knowledge of the market, brand positioning and trends.
• An understanding of the current economic situation and impacts of potential threats and competitors.

What equips you for the role:

Minimum Qualification and Knowledge:

Education : High School Diploma or equivalent

Minimum 2 years of Retail Sales experience preferably in leading or supervising a team.

Job-Specific/Technical Skills required to complete the tasks:

• Some heavy lifting
• Ability to stand for a minimum of 8 hours
• Strong Customer Service

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

About GMG:

GMG is a global well-being company retailing, distributing, and manufacturing a portfolio of leading international and home-grown brands across sport, food, and health sectors. Its vision is to inspire people to win in ways that make the world better. Today, GMG’s investments span across four key verticals: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods. Under the ownership and management of the Baker family, it has become a leading global company, affiliated with the world’s most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands into its markets.

1. Performs general clerical duties including typing, photocopying, faxing, mailing, and filing.
2. Assists in responding, sorting, and distributing incoming correspondence, including invoices to be paid.
3. Assists in the collection, distribution, and dispatch of all payment vouchers (couriers, letters, bills) related to the Division/Business Unit/Department.
4. Supports the supply and maintenance of office equipment as required.
5. Facilitates filing and document control activities to ensure all documents are stored and accessible.
6. Assists in developing and updating spreadsheets, documents, reports, and presentations as needed.
7. Gathers, enters, and updates data to maintain internal files, records, and databases.
8. Maintains confidentiality of documents and information received.

• Proficiency in English (written and spoken).
• Word processing and data entry skills.
• Strong organizational and coordination skills.
• Excellent interpersonal and communication skills.
• High attention to detail.

Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region’s first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Today, we are a leading mobile voice and data services operator with a commercial footprint in 7 Middle Eastern and Africa countries with a workforce of over 7,900 providing a comprehensive range of mobile voice and data services to over 42.4 million active individual and business customers as of March 31, 2024.

Job Purpose: To assist customers in terms of selling, collection, and customer care in compliance with ZAIN BH sales guidelines, business processes, and procedures.

Main Duties & Responsibilities:

1. Build customer’s trust in the services and products offered by Zain.
2. Provide personalized customer service of the highest level.
3. Ability to work as part of a team to achieve performance metrics.
4. Identify areas of improvement in complaints and service requests handling processes applied at all touch points.
5. Convey practical feedback on customer experiences for all products and services to product owners for enhancement and development.
6. Sell Products and Services (Post-paid and prepaid lines, handsets, accessories, vouchers, etc.) and all kinds of after-sales services for existing and new customers.
7. Develop product knowledge by keeping up to date with service and product offerings.
8. Check and report challenges related to shop look and maintenance.
9. Manage the opening and closing of shops in coordination with the team leader.
10. Deliver and dispatch stock and handle stock count regularly in coordination with the team leader.
11. Respond to customer enquiries, finding the correct answers by consulting systems, help desk, and other records.
12. Assist subscribers in maintaining/updating customer accounts, billing enquiries & collect payments.
13. Manage inventory at point of sale, ensuring secure storage and assisting in reconciliations.
14. Collect payments from customers in a secure and orderly manner.
15. Handle issues and customer complaints, solving problems, logging complaints in the system and escalating the issues to management / Help Desk when appropriate.
16. Handle and count cash and other payments, responsible for reconciling payments against system records daily.
17. Collect and verify required documentation, such as ID, forms, and receipts. Hand them over to the team leader at the end of the shift.
18. Continuously improve own performance in order to meet and exceed targets and objectives.
19. Ensure compliance with all applicable policies & regulatory requirements on Information Security.
20. Perform any other related tasks as assigned or needed.

1. Effectively communicate by listening actively, share relevant information with others, and interact with others to establish fair and effective relationships.
2. Identify customer’s requirements correctly, exceed customer expectations, and act proactively for ensuring customer satisfaction.
3. Ability to develop cooperation and teamwork while working toward solutions that generally benefit all parties.
4. Capacity of recognizing own feelings and those of others for motivating ourselves and managing emotions well in ourselves and in our relationships.
5. Customer Focus.
6. Products and Services knowledge.
7. Relationship Management.

1. University student (2nd year and above) or a fresh university graduate.
2. Experience in any related field is a plus.
3. Fluent in both Arabic and English.
4. Able to work full time on a shift basis.

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application, you would need the following document(s):

Reporting to the Audit Head – ila Bank and Group Retail, the job holder will:

1. Perform continuous business monitoring over ila bank’s strategy, performance, new products & services, and risk profile.
2. Support the preparation of ila bank’s risk-based Annual Internal Audit Plan.
3. Support the delivery of the approved Annual Internal Audit Plan, including developing risk & control matrices, testing strategies & programs, planning scope of assignments, ensuring work is captured within the GRC tool, and discussing audit issues.
4. Communicate the results of Internal Audit assignments to Senior Management.
5. Maintain records and evidence of assignments, evaluations, and compliance with professional standards.
6. Liaise with the External Audit firm as required.
7. Monitor the resolution of Internal Audit issues by Senior Management.
8. Maintain communication with peers and the Group Audit team.
9. Conduct ad-hoc reviews and assignments as requested by the Group Chief Auditor, Senior Management, or Board Audit Committee.
10. Ensure independence and objectivity, avoiding decision-making in risk management or control activities that are responsibilities of the First and Second Lines of Defense.
11. Comply with standards set by the Chartered Institute of Internal Auditors and the Group Audit Manual.
12. Report material risks and issues promptly to Senior Management, including matters of inappropriate culture and behavior.
13. Engage with regulators and authorities transparently.

• At least 10 years’ Internal Audit experience in Banking/Financial Services, preferably with retail & digital banking products (multi-national experience preferred).
• Bachelor’s degree in finance, economics, accounting, banking, auditing, management, or related fields.
• Professional certification (preferable) such as CIA or working towards it; postgraduate qualifications are desirable.
• Strong understanding of Cyber Security, Data Protection, and Resilience.
• Advanced audit methodology knowledge and application.
• Knowledge of banking, corporate governance, and the 3 lines model.
• Excellent English communication skills; proficiency in additional languages like Arabic or French is desirable.
• Practical knowledge of retail digital banking operations, risks, and regulatory environment.
• Familiarity with industry best practices and control frameworks.
• Strong communication, influencing, and project management skills.
• Ability to work under pressure, attention to detail, and team-oriented mindset.
• Inquisitive, pragmatic, and objective personality with high integrity and resilience.

Havelock One Interiors is seeking a Retail Project Coordinator to join our team in Bahrain.

Background

Since 1998, Havelock One Interiors has established itself as a leading turnkey fit-out service provider in the Middle East. We specialize in interior contracting, manufacturing bespoke joinery, metal works, and sophisticated shop-fittings.

To support our expansion in Bahrain, our operational hub since over 25 years, we are looking for experienced leaders to advance our business. We offer a supportive work environment and a respectful corporate culture. Our operations extend across Bahrain, UAE, Qatar, Kuwait, and KSA.

Role Summary

The Retail Project Coordinator will supervise, direct, and provide technical support to MW fit-out teams on-site, ensuring the smooth installation of joinery elements. The role requires hands-on experience, strong communication skills, self-motivation, multitasking abilities, and willingness to travel.

Role Responsibilities

1. Project Kick-off: Organize meetings with fit-out teams and coordinate with the general contractor to align on project scope, timelines, and expectations.
2. Site Assessment: Conduct site visits, perform surveys, take photographs, identify loading zones, and provide feedback to the Setting Out Manager regarding critical dimensions or site considerations.
3. Technical Expertise: Apply hands-on experience for setting out/marking of joinery equipment and address technical queries during MW installation.
4. Project Management: Use MS Projects to manage schedules, generate progress reports, and manage multiple projects independently to meet deadlines.
5. Communication and Coordination: Maintain effective communication with teams, factory personnel, and clients, reporting discrepancies and installation adjustments.
6. Travel and Flexibility: Willingness to travel within the MENA region and adapt to flexible working hours, including weekends, as needed.

Candidate Requirements

• 5-8 years of relevant experience in project coordination or management, preferably in retail joinery or construction.

Skills

• Proficiency in English, AutoCAD, Excel, Word, and MS Projects.
• Strong customer service and stakeholder management skills.

Attributes

• Excellent organizational, problem-solving, and time-management skills.
• Ability to work independently and as part of a team.
• Strong interpersonal skills, self-driven, motivated for growth, and capable of managing multiple tasks efficiently.

We look forward to receiving applications from qualified candidates for the Retail Project Coordinator position in Bahrain. Shortlisted candidates will be contacted.

GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, food and health sectors. Its vision is to inspire people to win in ways that make the world better. Today, GMG’s investments span across four key verticals: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods. Under the ownership and management of the Baker family, it has become a leading global company, affiliated with the world’s most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands into its markets.

Job Description:

The role holder is responsible for providing support in driving sales through the performance and development of the Store Sales team. The role is also responsible for ensuring the delivery of exceptional operational, commercial and customer service standards.

Core Responsibilities:

1. Supports in delivering the store annual sales targets.
2. Assists in maintaining proper coverage and schedule to ensure the store maintains high levels of customer service.
3. Conducts store operations audits to ensure compliance with the required store standard operating policies.
4. Oversees the store’s after sales processes and ensures full adherence to repair/return policies and procedures through proper communication with internal stakeholders.
5. Ensures customer needs are met, complaints are resolved, and customer service provided is of exceptional standard; identifies current and future customer requirements by establishing rapport with potential and existing customers.
6. Ensures that visual merchandising standards are achieved and that products are displayed in accordance with brand policy.
7. Ensures promotions and pricing are accurate and in tune with company standards and policies.
8. Generates and analyzes sales reports and provides insights to maximize stock potential; reports on the performance of new and core collections.
9. Submits daily invoices and sales recap to Finance.
10. Executes store operations including cash handling, inventory taking and record keeping in line with the company’s standard operating procedures.
11. Maintains proper loss prevention standards and ensures compliance with cash handling, fraud and theft of products.
12. Manages inventory such as in-bound movement of goods, receiving, stocking, restocking, transfers and managing inventory discrepancies.
13. Ensures the interior and exterior of the store are clean and maintained to company and brand standards.
14. Directs the team to follow standard operating procedures and store appearance standards.
15. Carries out the duties of a cashier (as required).

People Management:

1. Defines goals and key performance indicators for each member of the team and ensures effective implementation of GMG’s performance management process.
2. Develops talent within the team by providing guidance, mentoring and coaching to achieve the defined goals.
3. Drives a culture of feedback and coaching in the Business Unit/Department by providing feedback on an ongoing basis, identifying development needs and coaching the employees on areas of improvement.

Senior Auditor - Retail Banking Arab Banking Corporation Manama, Bahrain Apply now Posted 5 days ago In-Office Job Permanent Competitive

ABC is recruiting a Senior Auditor – Retail Banking for its Group Audit Department in Bahrain. The role involves planning and executing audits of ila bank and Group Retail, providing feedback and assurance on control frameworks, risk management, and governance processes. Reporting to the Audit Head of ila Bank and Group Retail Banking, the auditor will produce an annual audit plan, consider regulatory requirements, and liaise with Senior Management and external parties. Responsibilities include delivering the annual audit plan, monitoring regulatory developments, and collaborating with peers to address key risks related to intra-group outsourcing services.

Responsibilities of the role:

• Reporting to the Audit Head – ila Bank and Group Retail, the job holder will: Perform continuous business monitoring over ila bank’s strategy, performance, new products & services and risk profile.
• Support the preparation of ila bank’s risk-based Annual Internal Audit Plan.
• Support the delivery of the approved Annual Internal Audit Plan which entails developing risk & control Matrix and testing strategy & Programs, plan the scope of individual assignments, ensure work is captured within the GRC tool, Produce, and discuss audit issues
• Communicate the result of Internal Audit assignments to Senior Management.
• Maintain adequate records and evidence of the assignments performed, including the evaluations made during assignments, in accordance with professional Internal Audit standards.
• Liaise with the ila bank’s External Audit firm as and when required.
• Monitor the resolution of Internal Audit issues by the Bank’s Senior Management.
• Maintain ongoing communication and partnership with peers and the wider Group Audit team as required.
• Conduct ad-hoc reviews and assignments as requested by the Group Chief Auditor, Senior management, or Board Audit Committee.
• As a Third Line role, the individual has responsibility for risk, compliance and control only insofar as they are relevant to the Internal Audit function. To preserve independence of the Internal Audit function, the individual may not make decisions on or undertake risk management or control activities that are the responsibility of the First and Second Lines of Defense.
• The role is guided by and must comply with all applicable standards set by the Chartered Institute of Internal Auditors reflected on the Group Audit Manual.
• The individual must always maintain their independence and objectivity in the performance of duties.
• Act in accordance with the Bank’s Code of Conduct and applicable Conduct rules as set by the Regulators.
• Integrity, due professional care and attention are key attributes.
• The individual must report material risks and issues identified through the performance of Internal Audit activities to the Senior Management on a timely basis. Matters regarding inappropriate culture and behaviours will be reported to the Senior Management.
• Deal with regulators and other competent authorities in an open and cooperative manner.

Areas of Knowledge, Qualification and Experience

• At least 10 years’ Internal Audit experience within the Banking / Financial Services industry, preferably with retail & digital banking products and services (multi-national experience preferred).
• Bachelor’s degree preferably in finance, economics, accounting, banking, auditing, management, or related subjects.
• Professional certification (preferable) such as CIA or working towards this. Post graduate degree and or professional qualifications are desirable.
• Strong understanding of Information & Cyber Security, Personal Data Protection and Operational Resilience
• Advanced knowledge & application of audit methodology
• Solid knowledge of banking, corporate governance, and the 3 lines model
• Excellent spoken and written English language skills
• Proficiency in at least one other ABC business language (Arabic, French,) would be desirable
• Theoretical & practical knowledge and understanding of the operations, structure and supporting Information Technologies of a retail digital bank, the underlying eco-system, including associated risks & regulatory requirements, gained from significant time working within the Banking / Financial Services industry
• Familiar with the regulatory environment under which banks are operating
• Familiar with industry best practices and control frameworks
• Strong communication skills (listening, oral, written and presenting) to enable the explanation and presentation of information in a structured, clear, and concise way
• Ability to communicate and influence colleagues at all levels
• Strong project management skills, using project planning techniques to plan and co-ordinate work effectively
• Ability to work under pressure to tight timescales whilst paying attention to detail
• Strong team player skills and ability to work in a multicultural environment
• Inquisitive personality whilst being pragmatic and objective
• Maintain and demonstrate the highest standards of integrity and resilience.

On behalf of Zimmermann , we are hiring for a Store Manager to lead the first new store in Bahrain, Marassi Galleria Mall!

Zimmermann is one of Australia's leading and most respected fashion designer brands. Zimmermann's ready-to-wear and swim and resort collections are sold through Zimmermann boutiques and high-end retailers both in Australia and internationally. We maintain stand-alone retail stores throughout Australia, Europe, UK, USA and China and a successful online business.

What you’ll be doing:

Your responsibilities will include driving and maximising sales and striving to provide excellence in client service, inspiring and motivating the team, day-to-day stock management and operations, CRM, visual presentation and creating an elevated and memorable brand experience.

Broad Areas of responsibilities will include:

• To successfully lead and develop a high performing team that achieves individual and team sales results, builds strong team morale and a positive workplace attitude.
• To consistently lead by example and role model for all team members.

• To execute Zimmermann “Shopping Experience” training program

• To ensure client satisfaction is achieved by all team members.
• To consistently achieve sales and other brand required KPIs.
• To analyze the store sales and take necessary action to maximize sales opportunities.
• To build solid client relations and generate a returning Client base.
• To ensure that all team members are acquiring and growing the Zimmermann client database through engaging and maintaining professional client relationships ensuring full compliance with local legislation.
• To prepare, manage and execute the Visual Merchandising launches alongside the Assistant Manager
• To ensure that a consistent high standard of Visual Presentation is achieved and reflective of the brand directive.
• Leading a teamof 8+ with the support ofthe Assistant Store Manager.

What you’ll need to succeed

• The applicant must have previous management experience in fashion (essential), amazing client service skills, a proven ability to inspire, engage and develop team members to exceed KPI results, impeccable attention to detail and exceptional communication skills.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.