What Jobs are available for Service Advisor in Bahrain?

We, at E.K.Kanoo, are looking for a Service Advisor. The ideal candidate is responsible for providing excellent customer service and acting as a liaison between customers and the automotive service department. They assist customers in scheduling vehicle repairs and maintenance, explain services and costs, and ensure customer satisfaction throughout the entire service process. The Service Advisor plays a crucial role in maintaining customer relationships and maximizing service department revenue.

Job Purpose, Duties & Responsibilities

• Responsible for achieving the monthly sales target
• Responsible for communicating with the clients to identify and record vehicle issues
• Responsible for promoting the products and services to the clients
• Ensure customer service excellence is maintained
• Responsible for following up on the jobs' orders with all concerned parties
• Collaborate with other service advisors and department staff to ensure smooth operations and a positive customer experience
• Handle customer inquiries, concerns, and complaints promptly and professionally, aiming for resolution and customer satisfaction.
• Communicate with technicians to provide them with necessary information and ensure repairs are completed as per customer expectations and within the promised timeframe.
• Ensure all quality standards, processes, procedures and policies are met at all times
• Provide all necessary progress reports on a regular and as required basis
• Responsible to follow and implement relevant requirements of Environment, Health, Safety & Quality manual

Required, Skills, Qualifications & Experience

• High school diploma or equivalent; additional vocational or technical training is a plus.
• Previous experience 2-3 years in automotive service or customer service roles is preferred.
• Strong communication and interpersonal skills to effectively interact with customers, technicians, and other team members.
• Excellent problem-solving and decision-making abilities.
• Knowledge of automotive systems, repairs, and maintenance procedures.

• Greet customers warmly and professionally upon arrival.
• Actively listen to customer concerns and accurately document vehicle issues.
• Perform thorough vehicle inspections and explain findings to customers clearly.
• Provide accurate estimates for parts and labor costs.
• Schedule service appointments and manage the flow of vehicles in the service bay.
• Maintain clear and consistent communication with customers regarding repair status.
• Build strong customer relationships and foster loyalty.
• Process repair orders and ensure accurate billing.
• Collaborate with technicians to ensure quality repairs and customer satisfaction.
• Handle customer complaints and resolve issues effectively.
• Upsell additional services and products where appropriate and beneficial to the customer.
• Keep abreast of new automotive technologies and service procedures.

• Proven experience as an Automotive Service Advisor or similar customer-facing role.
• Strong knowledge of automotive systems and repair processes.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in using service management software.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Valid driver's license.
• High school diploma or equivalent; Technical certification is a plus.
• A passion for the automotive industry and commitment to customer service excellence.

• Greeting customers warmly and professionally upon arrival at the service center.
• Actively listening to customer concerns and thoroughly inspecting vehicles to diagnose issues.
• Clearly explaining recommended maintenance and repair services, including estimated costs and timelines.
• Generating accurate repair orders and ensuring all customer information is correctly entered.
• Scheduling service appointments and managing the workflow of the service bay.
• Communicating effectively with technicians to ensure work is completed accurately and efficiently.
• Keeping customers informed about the status of their vehicle repairs.
• Providing exceptional customer service, addressing inquiries and resolving any issues promptly.
• Upselling relevant services, parts, and accessories when appropriate.
• Ensuring customer satisfaction and building long-term relationships.

• Greet customers warmly upon arrival and professionally address their vehicle concerns.
• Listen attentively to customer issues and accurately document them in the service order.
• Inspect vehicles with customers to identify damage or concerns.
• Translate customer needs and concerns into clear instructions for the service technicians.
• Provide customers with detailed explanations of recommended services and repairs, including estimated costs and timelines.
• Generate accurate service quotes and obtain customer approval before commencing work.
• Schedule appointments and manage the workflow of the service department efficiently.
• Follow up with customers after service completion to ensure satisfaction and address any follow-up issues.
• Maintain strong knowledge of automotive services, products, and warranty policies.
• Process customer payments accurately and efficiently.
• Build and maintain strong customer relationships to encourage repeat business and loyalty.
• Collaborate with service technicians and parts department to ensure timely and accurate completion of repairs.
• Handle customer complaints professionally and work towards satisfactory resolutions.
• Promote additional services and products offered by the dealership.
• Ensure all service records are maintained accurately and securely.

• Proven experience as an Automotive Service Advisor or in a similar customer-facing role within the automotive industry.
• Excellent communication, interpersonal, and active listening skills.
• Strong customer service orientation with a passion for exceeding expectations.
• Ability to explain technical automotive information clearly to non-technical customers.
• Proficiency in using dealership management systems (DMS) and common service software.
• Good organizational and time management skills.
• Ability to multi-task and work effectively in a fast-paced environment.
• A valid driver's license and a clean driving record.
• Knowledge of automotive repair and maintenance procedures.
• High school diploma or equivalent; technical certifications are a plus.

• Greet customers warmly and professionally, identifying their vehicle service needs.
• Listen to customer concerns and accurately document them on repair orders.
• Advise customers on recommended services, maintenance, and repairs.
• Provide clear and concise explanations of automotive issues and repair solutions.
• Generate accurate cost estimates for services and parts.
• Schedule service appointments efficiently and manage the service bay workload.
• Ensure timely completion of all vehicle repairs and maintenance.
• Maintain clear communication with customers regarding service status and completion times.
• Conduct post-service follow-ups to ensure customer satisfaction.
• Upsell relevant services, accessories, and maintenance packages.
• Collaborate effectively with automotive technicians and service managers.
• Maintain a high level of product knowledge for all vehicle makes and models serviced.

• High school diploma or equivalent; automotive technical training or certification is a plus.
• Minimum of 3 years of experience as an Automotive Service Advisor or in a customer-facing role within the automotive industry.
• Strong understanding of automotive systems, diagnostics, and repair procedures.
• Excellent communication, listening, and interpersonal skills.
• Proven ability to provide outstanding customer service.
• Experience with dealership management systems (DMS) and repair order writing.
• Ability to multitask, prioritize, and manage time effectively.
• Proficiency in basic computer applications.
• Valid driver's license.
• A professional appearance and positive attitude.

• Greet customers promptly and courteously, identifying their vehicle service needs.
• Listen actively to customer concerns and accurately document them on repair orders.
• Perform multi-point inspections and recommend additional services or repairs.
• Provide clear and concise explanations of recommended services and their benefits to customers.
• Generate accurate estimates for labor and parts.
• Schedule service appointments and manage the flow of vehicles in the service bay.
• Coordinate with technicians to ensure work is completed efficiently and on time.
• Follow up with customers to ensure satisfaction with completed services.
• Handle customer inquiries and resolve any complaints or issues professionally.
• Maintain a high level of product knowledge regarding automotive systems and services.

• High school diploma or equivalent; post-secondary education in business or automotive technology is a plus.
• Minimum of 3 years of experience as an Automotive Service Advisor or in a customer-facing automotive role.
• Strong understanding of automotive systems, maintenance, and repair processes.
• Excellent communication, interpersonal, and customer service skills.
• Proven ability to sell services and build customer loyalty.
• Proficiency in using dealership management systems (DMS) and standard office software.
• Strong organizational and multitasking abilities.
• Ability to work effectively under pressure and meet deadlines.
• Valid driver's license and a clean driving record.

• Greet customers and understand their vehicle service needs.
• Accurately document customer concerns and create repair orders.
• Provide clear and concise explanations of services, costs, and timelines to customers.
• Build rapport and trust with customers to ensure satisfaction.
• Effectively upsell services and parts while meeting customer needs.
• Manage service schedules and ensure timely completion of repairs.
• Communicate repair status updates to customers proactively.
• Process customer payments and manage service department paperwork.
• Liaise between customers and service technicians to ensure accurate communication.
• Maintain a professional appearance and attitude.

• Proven experience as an Automotive Service Advisor or in a similar customer-facing role within the automotive industry.
• Strong knowledge of automotive systems, repairs, and maintenance.
• Excellent customer service, communication, and interpersonal skills.
• Ability to explain technical information in a clear and understandable manner.
• Proficiency in using dealership management systems (DMS) and computer software.
• Strong organizational and time-management skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• High school diploma or equivalent; vocational training in automotive technology is a plus.
• Valid driver's license.