1 305 Service Advisor jobs in Bahrain

Euro Motors is seeking a highly motivated and customer-focused Service Advisor- Automotive to join our team in Sitrah, Bahrain. This is a full-time position offering an exciting opportunity to work with a leading automotive group. The ideal candidate will be a Bahraini national with a passion for providing exceptional customer service and a strong understanding of the automotive industry. This role requires excellent communication and interpersonal skills, as well as the ability to manage multiple tasks efficiently.

Responsibilities:

* Greet customers and ascertain their automotive needs.
* Advise customers on necessary repairs and maintenance, explaining technical issues clearly and concisely.
* Prepare repair orders, ensuring accurate documentation of customer requests and vehicle information.
* Liaise with technicians and workshop staff to schedule and monitor repairs.
* Provide accurate estimates for repairs and services.
* Keep customers informed of the progress of their repairs.
* Handle customer queries and complaints professionally and efficiently.
* Maintain up-to-date knowledge of vehicle specifications and service requirements.
* Contribute to a positive and efficient team environment.

Qualifications:

* Bahraini Nationality.
* Minimum 2-5 years of proven experience as a Service Advisor within the automotive industry.
* Strong understanding of vehicle mechanics and maintenance procedures.
* Excellent customer service and communication skills.
* Ability to work effectively under pressure and manage multiple tasks.
* Strong organisational and administrative skills.
* Proficient computer skills and experience with relevant software.
* High school diploma or equivalent; further qualifications in automotive technology are advantageous.

• Greet customers and provide a positive first impression.
• Schedule service appointments and manage the service bay schedule.
• Inspect vehicles with customers, identifying their needs and concerns.
• Accurately diagnose automotive issues and recommend necessary repairs or maintenance.
• Prepare detailed repair orders and explain services and costs to customers.
• Communicate effectively with customers regarding vehicle status and repair progress.
• Liaise between customers and service technicians to ensure clear communication.
• Promote additional services, products, and maintenance plans.
• Ensure customer satisfaction by delivering high-quality service.
• Process payments and maintain accurate customer records.

• High School Diploma or equivalent; Associate's degree in Automotive Technology or Business preferred.
• Minimum of 3 years of experience as an Automotive Service Advisor or in a similar customer service role.
• Strong knowledge of automotive systems, maintenance, and repair.
• Excellent communication, interpersonal, and customer service skills.
• Proficiency in using dealership management systems (DMS) and computer software.
• Ability to multitask, prioritize, and manage time effectively.
• Sales-oriented mindset with the ability to upsell services.
• Valid driver's license.
• A passion for the automotive industry.

• Greet customers and actively listen to their service needs.
• Accurately record vehicle issues and customer requests.
• Advise customers on automotive maintenance and repair options.
• Provide clear explanations of services, costs, and timelines.
• Schedule service appointments and manage service bay capacity.
• Build strong relationships with customers and ensure their satisfaction.
• Process repair orders and manage customer billing.
• Collaborate with technicians to ensure quality repairs.
• Handle customer inquiries and resolve complaints effectively.
• Maintain knowledge of automotive products and services.

• Proven experience as an Automotive Service Advisor.
• Strong understanding of automotive repair and maintenance.
• Excellent customer service and communication skills.
• Proficiency in dealership management software (DMS).
• Ability to manage multiple tasks and prioritize effectively.
• Valid driver's license.
• High school diploma or equivalent.
• Experience in a customer-facing role within the automotive sector.
• Detail-oriented with strong problem-solving skills.

• Greet customers and assist them with their automotive service needs.
• Listen to customer concerns and accurately document service requests.
• Inspect vehicles with customers and explain necessary services and maintenance.
• Provide accurate estimates for repairs and services.
• Schedule service appointments and manage the service department workflow.
• Communicate with service technicians to ensure timely completion of work.
• Keep customers informed about the status of their vehicle repairs.
• Process service orders and payments accurately.
• Build and maintain strong customer relationships.
• Address customer concerns and ensure their satisfaction.
• Upsell services and products that meet customer needs.

• High School Diploma or equivalent; vocational training in automotive technology is a plus.
• Minimum of 2 years of experience as an Automotive Service Advisor or in a similar customer service role within the automotive industry.
• Strong understanding of automotive systems and repair processes.
• Excellent communication, customer service, and interpersonal skills.
• Ability to explain technical information clearly to customers.
• Proficiency in using dealership management software (DMS) is an advantage.
• Sales and upselling experience is preferred.
• Valid driver's license and a good driving record.
• Ability to work in a fast-paced, high-pressure environment.

• Engaging with customers via phone, email, and video conferencing to understand their vehicle service needs.
• Accurately documenting customer concerns and service requests in the dealership management system (DMS).
• Clearly explaining service recommendations, repair estimates, and maintenance schedules to customers.
• Scheduling service appointments and coordinating with the service department to ensure efficient workflow.
• Providing regular updates to customers on the status of their vehicle repairs and maintenance.
• Addressing customer inquiries and resolving any issues or concerns that may arise during the service process.
• Upselling additional services and products when appropriate, based on vehicle needs and customer preferences.
• Ensuring customer satisfaction and building long-term relationships through exceptional service.
• Maintaining a thorough knowledge of automotive products, services, and warranty policies.
• Collaborating with technicians and service managers to ensure quality repairs and timely service delivery.

• Proven experience as a Service Advisor or in a similar customer-facing role within the automotive industry.
• Excellent communication, interpersonal, and customer service skills.
• Strong understanding of automotive repair and maintenance processes.
• Proficiency with DMS software and standard office productivity tools.
• Ability to work independently and manage time effectively in a remote-first environment.
• A customer-focused mindset with a passion for the automotive industry.
• A valid driver's license.
• High school diploma or equivalent; technical or vocational training in automotive technology is a plus.

• Greet customers and schedule service appointments.
• Understand customer vehicle issues and translate them into service orders.
• Provide accurate estimates for labor and parts.
• Communicate service status and recommendations to customers.
• Liaise between customers and the service technicians.
• Ensure efficient turnaround time for vehicle repairs.
• Handle customer inquiries and complaints professionally.
• Maintain accurate service records and customer information.
• Upsell services and products when appropriate.
• Build and maintain strong customer relationships.

• High school diploma or equivalent.
• Proven experience as an Automotive Service Advisor or similar role.
• Strong knowledge of automotive systems and repair processes.
• Excellent customer service and communication skills.
• Proficiency in using service management software.
• Ability to multitask and work efficiently in a fast-paced environment.
• Problem-solving skills and a detail-oriented approach.
• Valid driver's license.

• Greet customers warmly and professionally, whether in person or virtually, and attentively listen to their vehicle concerns.
• Accurately document customer requests and vehicle conditions on repair orders.
• Inspect vehicles with customers to identify needs and provide clear explanations of recommended services and repairs.
• Consult with automotive technicians to understand the scope of work and potential issues.
• Provide accurate cost estimates for labor and parts, obtaining customer approval before proceeding.
• Schedule service appointments efficiently, managing technician availability and workflow.
• Maintain a high level of product knowledge and understand current automotive technologies.
• Proactively communicate updates to customers regarding their vehicle's status throughout the service process.
• Process customer payments and ensure all paperwork is completed accurately.
• Follow up with customers after service to ensure satisfaction and encourage repeat business.

• High school diploma or equivalent; Associate's degree or relevant certification is a plus.
• Minimum of 3 years of experience as an Automotive Service Advisor or in a customer-facing role within the automotive industry.
• Strong knowledge of automotive systems, repair processes, and common maintenance needs.
• Exceptional communication, interpersonal, and customer service skills.
• Proficiency in using service scheduling software and dealership management systems (DMS).
• Ability to effectively manage multiple tasks and customer interactions remotely.
• Sales-oriented mindset with the ability to upsell services and products.
• Valid driver's license and a clean driving record.
• Ability to work independently and manage time effectively in a remote environment.
• A genuine passion for automobiles and customer satisfaction.

• Greet customers warmly and professionally, identifying their vehicle service needs.
  
• Listen carefully to customer concerns and translate them into actionable service orders for technicians.
  
• Provide accurate estimates for services and repairs, explaining recommended work clearly.
  
• Manage the service scheduling process, ensuring efficient allocation of technician time.
  
• Maintain open and proactive communication with customers throughout the service process.
  
• Explain completed work and charges to customers upon vehicle pick-up.
  
• Handle customer inquiries and complaints efficiently and courteously.
  
• Build strong rapport and long-term relationships with clients.
  
• Upsell relevant services and products based on vehicle needs and customer history.
  
• Coordinate with the parts department to ensure timely availability of required components.
  
• Work closely with the service manager and technicians to resolve any technical issues or delays.
  
• Process customer payments and manage service billing.
  
• Maintain a clean and organized service reception area.
  
• Ensure customer satisfaction surveys are completed and address any feedback.
  
• Stay updated on new vehicle models, services, and promotions.
  
• Adhere to dealership policies and procedures.
  
• Proactively identify opportunities for service department improvement.

• Proven experience as an Automotive Service Advisor or similar customer-facing role.
  
• Excellent customer service and communication skills.
  
• Strong knowledge of automotive terminology and basic repair procedures.
  
• Ability to accurately diagnose customer needs and translate them into service orders.
  
• Proficiency in dealership management systems (e.g., Reynolds & Reynolds, CDK Global) is a plus.
  
• Strong organizational and multitasking abilities.
  
• Ability to work effectively in a fast-paced environment.
  
• A professional and friendly demeanor.
  
• Valid driver's license.
  
• A passion for the automotive industry.