163 Waitress Cashier Immediate Joining jobs in Bahrain

The Food Service Shift Lead is responsible for performing all tasks related to food services and monitoring other country national employees in accordance with the performance work statement. Food Services include the following: cooking, baking, serving and replenishing food, assisting with storeroom operations (i.e., ordering subsistence, receiving, off-loading trucks, stocking, relocating food, etc.), cleaning facilities, equipment, and utensils, preparing vegetables and fruits for the salad bar, bussing tables in dining areas, handling foods, supplies, and equipment, maintaining quality control, ensuring operator maintenance and minor repair of food service equipment, off-loading subsistence and supply items, removing delivered items from pallets and storing items per requirements. This position reports to the Food Service Supervisor and may supervise food service workers, dining facility attendants and stock clerks.

• MINIMUM QUALIFICATIONS: Education/Certifications: One-year related experience may be substituted for one year of education if degree is required.
  • Must have a High School diploma or equivalent
  • Must have and maintain a current Serve-Safe certification (Within 3 years).
  • Must have a current, valid U. S. Passport and U. S. or Local Driver’s License and able to drive a standard transmission vehicle.
  • Must be able to read, write, speak and understand English fluently.
• Experience:
  • A minimum of one (1) year of related work in food service with progressive supervisory experience.
• Skills:
  • All Contractor personnel shall complete Food Service Sanitation and Safety training requirements per Section 2-1.2.2.C, Chapter 1 of NAVMED P-5010.
  • Thorough understanding of quality customer food service and preparation of nutritional meals.
  • Must be able to work under pressure.
  • Service oriented.

• MINIMUM QUALIFICATIONS: Education/Certifications: One-year related experience may be substituted for one year of education if degree is required.
  • Must have a High School diploma or equivalent
  • Must have and maintain a current Serve-Safe certification (Within 3 years).
  • Must have a current, valid U. S. Passport and U. S. or Local Driver’s License and able to drive a standard transmission vehicle.
  • Must be able to read, write, speak and understand English fluently.
• Experience:
  • A minimum of one (1) year of related work in food service with progressive supervisory experience.
• Skills:
  • All Contractor personnel shall complete Food Service Sanitation and Safety training requirements per Section 2-1.2.2.C, Chapter 1 of NAVMED P-5010.
  • Thorough understanding of quality customer food service and preparation of nutritional meals.
  • Must be able to work under pressure.
  • Service oriented.

• Oversee daily food service operations, ensuring smooth and efficient delivery of services.
• Develop and implement standard operating procedures (SOPs) for food preparation, service, and safety.
• Manage inventory, procurement, and cost control measures to optimize profitability.
• Ensure compliance with all health, safety, and sanitation regulations (e.g., HACCP).
• Recruit, train, and supervise food service staff, fostering a positive and productive work environment.
• Monitor customer feedback and implement strategies to enhance dining experiences and address concerns.
• Manage vendor relationships and negotiate contracts for supplies and equipment.
• Develop and execute marketing and promotional activities to drive business growth.
• Analyze operational data to identify areas for improvement and implement corrective actions.
• Prepare budgets and manage financial performance of the food service operations.
• Conduct remote quality checks and performance evaluations of staff and operations.
• Stay updated on industry trends and best practices in food service management.

• Bachelor's degree in Hospitality Management, Business Administration, Culinary Arts, or a related field.
• Minimum of 5 years of experience in food service management, with a significant portion in operations oversight.
• Demonstrated experience in managing remote teams and operations effectively.
• Strong knowledge of food safety standards, culinary techniques, and inventory management.
• Proven ability to manage budgets, control costs, and improve operational efficiency.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in using food service management software and virtual collaboration tools.
• Ability to troubleshoot operational issues and implement timely solutions.
• Strong customer service orientation and problem-solving abilities.
• Experience in menu planning and development is a plus.

• Develop, implement, and enforce comprehensive hygiene and sanitation programs across all operational areas.
• Conduct regular inspections and audits of kitchens, dining areas, guest rooms, and public spaces to ensure compliance with hygiene standards.
• Manage and train cleaning staff and ensure proper use of cleaning chemicals and equipment.
• Oversee food safety protocols, including HACCP implementation and monitoring.
• Ensure compliance with local health and safety regulations and company policies.
• Manage inventory of cleaning supplies and equipment, ensuring adequate stock levels.
• Investigate and address any hygiene-related complaints or incidents promptly.
• Develop and deliver training programs on hygiene best practices for all staff members.
• Collaborate with department heads to integrate hygiene practices into daily operations.
• Maintain detailed records of inspections, training, and incident reports.
• Stay updated on the latest advancements in hygiene technology and best practices.
• Contribute to the continuous improvement of the overall guest experience through superior cleanliness.

• Bachelor's degree in Hospitality Management, Environmental Health, Food Science, or a related field.
• Minimum of 7 years of experience in hygiene management, preferably within the hospitality or food service industry.
• Extensive knowledge of food safety standards (e.g., HACCP, ISO 22000) and cleaning protocols.
• Proven experience in managing and training teams.
• Strong understanding of health and safety regulations.
• Excellent observational, analytical, and problem-solving skills.
• Exceptional communication and interpersonal abilities.
• Proficiency in hygiene management software and MS Office.
• Ability to work flexible hours, including evenings and weekends, as needed.
• A meticulous approach to cleanliness and a commitment to maintaining high standards.

Join to apply for the Customer Service Executive role at Batelco by Beyon

Join to apply for the Customer Service Executive role at Batelco by Beyon

Job Description

Provide support to Total CX customers by effectively handling and resolving customer inquiries or complaints and ensuring customer satisfaction at the core of every decision and behaviour.

Job Description

Provide support to Total CX customers by effectively handling and resolving customer inquiries or complaints and ensuring customer satisfaction at the core of every decision and behaviour.

Skills

• Attend queries, requests or complaints related to Mobile/Fixed/ Inet/ Directory Query/ Telegram received through the various contact center channels
• Understand and investigate the queries, requests or complaints
• Liaise with relevant internal team/ departments to address customer query or complaint or forward the case to other relevant team/ department
• Provide accurate, valid and complete information or solution by using the right sources of information
• Make outbound campaign calls to the customers providing information about new products, offers, services etc. Take appropriate action to address customer requests, queries or complaints on outbound calls
• Inform Team Leader when a recurrent problem appears, to prevent further cases
• Maintain and update customer information in the database
• Meticulously follow the defined business process while attending to the clients’ queries, requests or complaints
• Follow communication scripts and protocols and ensure adherence to quality standards and guidelines
• Keep abreast of products and promotions to provide exceptional customer support
• Take ownership for attending the trainings as per the plan
• Take ownership for completing PMR process, employee engagement surveys in time
• Continuously share the knowledge and understanding of the telecom industry and business trends

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Telecommunications

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Provide support to Total CX customers by effectively handling and resolving customer inquiries or complaints and ensuring customer satisfaction at the core of every decision and behaviour.

• Attend to queries, requests, or complaints related to Mobile/Fixed/Inet/Directory Query/Telegram received through various contact center channels.
• Understand and investigate the queries, requests, or complaints.
• Liaise with relevant internal teams/departments to address customer queries or complaints or forward cases to other relevant teams/departments.
• Provide accurate, valid, and complete information or solutions by using the right sources of information.
• Make outbound campaign calls to customers, providing information about new products, offers, services, etc. Take appropriate actions to address customer requests, queries, or complaints on outbound calls.
• Inform the Team Leader when a recurrent problem appears to prevent further cases.
• Maintain and update customer information in the database.
• Follow the defined business process meticulously while attending to clients’ queries, requests, or complaints.
• Follow communication scripts and protocols, ensuring adherence to quality standards and guidelines.
• Keep abreast of products and promotions to provide exceptional customer support.
• Take ownership of attending training sessions as per the plan.
• Complete PMR processes and employee engagement surveys on time.
• Continuously share knowledge and understanding of the telecom industry and business trends.

Employment Type: Definite Period Contract (DPC)

Job Summary:

The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.

Key Responsibilities:

1. Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
2. Provide timely and accurate information to customers, addressing their needs and concerns effectively
3. Troubleshoot and resolve customer issues in a professional and empathetic manner
4. Identify opportunities to upsell or cross-sell relevant products and services
5. Maintain detailed records of customer interactions and follow-up actions
6. Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
7. Participate in training programs to continuously develop product knowledge and customer service skills
8. Adhere to company policies, procedures, and quality standards in all customer interactions
9. Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience

Required Skills and Qualifications:

1. Bachelor's degree preferred
2. 1-2 years of experience in a customer service or call center environment
3. Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
4. Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
5. Proficient in using customer relationship management (CRM) software and other relevant technology
6. Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
7. Flexibility to work in shifts, including weekends and holidays, as needed
8. B2 English Level is a must
9. Bahraini nationals only

1. BRIEF DESCRIPTION OF JOB FUNCTION

The Call Centre Agent is responsible for incoming and outgoing calls. The role involves sales and customer service.

This role requires an individual who is self-motivated with high levels of energy and drive. The Call Centre Agent must have strong communication skills with the ability to maintain good rapport on the phone.

2. DUTIES ACTUALLY PERFORMED BY THIS POSITION:

1. Answer all calls within 2 rings
2. Cordial and positive tone of voice in all calls
3. Focus on needs of the customer and provide for their queries and requests
4. Sell, up-sell and cross-sell different products and services to the customer
5. Ensure the next steps and requirements are aligned and clarified with the customer before the end of the call
6. Data entry
7. Filing and documentation management
8. Updating information and ensuring accuracy of data records

1. ESSENTIAL QUALIFICATION REQUIRED (EDUCATION/EXPERIENCE/SKILLS)

1. Minimum of high school certification
2. Diploma and some form of work experience is preferred
3. Strong communication skills
4. Good selling skills
5. Positive energy and teamwork ethos
6. Excellent written and oral communication skills
7. Strong English language skills
8. Good understanding of the services
9. Be highly computer literate, particularly in Microsoft Office Products

2. TYPICAL WORKING CONDITIONS

Normal Working Hours: 40 hours a week

Working Timing: rotating shift.

Work may require occasional weekend and/or evening work.