32 Computer Technician jobs in Bahrain

Responsibilities:

1. Installing and configuring computer hardware (Servers, Desktops, laptops, etc.), operating systems, system drivers, and applications.
2. Fixing equipment, including printers, scanners, Wi-Fi devices, etc.
3. Monitoring and maintaining computer systems and applications.
4. Assisting staff/clients remotely or over the phone through a series of actions to help resolve IT-related issues.
5. Troubleshooting IT systems and diagnosing hardware or software faults.
6. Providing support, including procedural documentation and relevant reports.
7. Following diagrams and written instructions to repair a fault or set up a system.
8. Installing the necessary updates, patches, and service packs.
9. Responding within agreed time limits to call-outs.
10. Working continuously on assigned tasks until completion.
11. Coordinating with local vendors to resolve equipment part failures, ensuring the optimum delivery and support level.
12. Keeping track of reported desktop problems and associated solutions.
13. Writing procedures for the installation, use, and troubleshooting of communications hardware and software.
14. Troubleshooting all computer hardware, software, and network-related problems.

Preferred Qualifications:

Candidate with valid Bahraini driving license preferred.

Application Process:

Interested candidates can send their CVs to .

About Moyasar:

At Moyasar Financial Company, we build innovative and reliable payment solutions that empower businesses to grow and operate efficiently. As a fast-growing fintech company, we are looking for a Technical Support Specialist to join our team and play a vital role in supporting merchants during integration and resolving technical challenges quickly and efficiently.

Role Overview:

As a Technical Support Specialist, you will support our merchants during the integration process, troubleshoot technical issues, and provide expert-level assistance. This is a hands-on, technical role ideal for someone who is proactive, fast at problem-solving, and eager to learn.

Key Responsibilities:

• Provide technical support to merchants during the onboarding and integration stages.
• Troubleshoot and resolve API, SDK, or platform-related issues.
• Communicate technical concepts clearly to non-technical users.
• Collaborate with the engineering team to escalate and resolve complex issues.
• Continuously learn and adapt to new technologies and tools.
• Ensure timely and high-quality responses to support tickets and inquiries.

Requirements:

• Bachelor degree majoring, IT, IS, MIS, and related.
• 1–2 years of experience in a technical support or developer support role
• Proficiency in multiple programming languages
• Strong problem-solving skills and ability to work under pressure
• Quick learner with a passion for technology and customer success
• Excellent communication skills in both English and Arabic
• Experience in fintech or financial services is preferred

We are seeking two experienced Technical Support Technicians to provide comprehensive IT support services for a prominent educational institution in Bahrain. The role will involve on-site technical support for faculty, staff, and student facilities, ensuring all devices and IT infrastructure are fully operational and secure. This position requires skilled problem-solvers with a proactive approach to troubleshooting, maintenance, and support.

Key Responsibilities:

• Diagnose and resolve issues with PCs, printers, projectors, smart screens, and other user devices across the institution.
• Install, update, and configure software, drivers, and operating systems on all devices, including student labs, ensuring compatibility with institutional applications.
• Assist with setup and troubleshooting for network connectivity on devices used by staff and students, ensuring seamless access across campus.
• Perform regular maintenance on PCs, printers, projectors, and other IT equipment, prioritizing equipment in classrooms and labs.
• Install antivirus software, perform system updates, and educate users on secure practices for device protection.
• Set up and maintain technical equipment for lectures, presentations, and events to ensure smooth operation.
• Track and manage IT assets, including maintenance logs, repairs, and replacements for university equipment.
• Maintain detailed records of support activities, solutions, and recommendations for infrastructure improvements.

Qualifications:

• Minimum of a diploma in Information Technology or a related field.
• 3 to 5 years of experience in IT technical support or a similar role, with a strong background in troubleshooting hardware and software issues.
• Certifications such as A+, Network+, or ITIL are highly advantageous and will contribute positively to the selection process.

Technical Skills:

• Proficiency with IT infrastructure, including PCs, printers, projectors, and smart screens.
• Strong understanding of network setup and device connectivity troubleshooting.

Soft Skills:

• Excellent communication skills, with the ability to explain technical information clearly to non-technical users.
• Strong problem-solving abilities and a proactive approach to addressing technical issues.
• Ability to work both independently and within a team environment.

Additional Requirements:

• This is a fully on-site role; remote work is not permitted.
• Applicants should currently reside in Bahrain, as this is an immediate requirement.

• Respond to customer inquiries and technical issues via phone, email, and chat in a timely and professional manner.
• Diagnose and resolve software and hardware problems for end-users.
• Provide step-by-step guidance and support to customers on product usage and troubleshooting.
• Install, configure, and maintain software and hardware components.
• Document customer interactions, issues, and resolutions in the helpdesk system.
• Escalate complex technical issues to higher-level support teams or engineers when necessary.
• Create and update knowledge base articles and FAQs to assist customers and colleagues.
• Assist in user training sessions and provide guidance on best practices.
• Identify trends in customer issues and provide feedback to the development team for product improvement.
• Ensure customer satisfaction by providing accurate and efficient solutions.
• Maintain a high level of product knowledge and stay updated on software updates and new features.
• Perform remote desktop support and remote troubleshooting.
• Follow up with customers to ensure their issues have been fully resolved.
• Adhere to company policies and procedures for technical support and customer service.

• Proven experience in a technical support or helpdesk role.
• Strong knowledge of operating systems (Windows, macOS) and common software applications.
• Familiarity with network troubleshooting and basic hardware components.
• Excellent problem-solving and analytical skills.
• Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly.
• Customer-oriented approach with a strong commitment to service excellence.
• Ability to work under pressure and manage multiple support tickets simultaneously.
• Proficiency with helpdesk software and ticketing systems.
• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified are a plus.

• Leading and mentoring a team of technical support specialists.
• Providing Tier 2 and Tier 3 technical support for software and hardware issues.
• Managing and prioritizing incoming support requests via various channels (phone, email, ticketing system).
• Developing and maintaining technical documentation, FAQs, and knowledge base articles.
• Escalating unresolved issues to appropriate departments or development teams.
• Monitoring support metrics and identifying areas for improvement in response times and resolution rates.
• Training new support staff and conducting ongoing training for the team.
• Ensuring adherence to service level agreements (SLAs) and customer service standards.
• Analyzing support trends to identify product issues or areas for product enhancement.
• Gathering customer feedback and relaying it to product management and development teams.

• Providing first-level technical support and troubleshooting for hardware, software, and network issues via phone, email, and chat.
• Diagnosing and resolving technical problems accurately and efficiently.
• Installing, configuring, and maintaining computer hardware, software, systems, networks, printers, and scanners.
• Guiding end-users through problem-solving processes.
• Escalating unresolved issues to appropriate senior technical staff.
• Documenting all technical issues and resolutions in a helpdesk ticketing system.
• Creating and maintaining technical documentation, including user guides and FAQs.
• Assisting with user account management and access permissions.
• Conducting regular system checks and performing preventative maintenance.
• Staying up-to-date with the latest technology trends and best practices in IT support.

Operation

Division

Technology

Location

Closing Date

04-Nov-2024

Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region’s first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Today, we are a leading mobile voice and data services operator with a commercial footprint in 7 Middle Eastern and Africa countries with a workforce of over 7,900 providing a comprehensive range of mobile voice and data services to over 42.4 million active individual and business customers as of March 31, 2024.

The B2B Technical Support Specialist will play a crucial role in ensuring the satisfaction of our enterprise customers and maintaining strong relationships by actively managing all aspects related to post-sales support for our B2B services and products. This role will involve proactive monitoring, incident handling, and maintaining robust customer relationships to guarantee satisfaction with our offerings.

1. Serve as the central point of communication for enterprise customers and internal stakeholders, addressing post-sales support inquiries promptly and professionally.
2. Foster and maintain strong relationships with enterprise customers, ensuring their satisfaction with the offered B2B services and products.
3. Handle all post-sales activities specific to B2B services, including troubleshooting, problem resolution, incident reporting, issue tracking, fault restoration, and handling customer complaints.
4. Provide comprehensive support for the entire B2B product portfolio, including Dedicated Internet Access, Local and Global MPLS, Ethernet to the Business, Fixed Voice, Security Products, SD-WAN, and Wi-Fi Solutions.
5. Implement 24/7/365 monitoring of systems to proactively identify potential issues and ensure network health for enterprise customers.
6. Take the lead in restoring faults whenever possible, minimizing downtime for enterprise customers.
7. Effectively communicate work activities, updates, and resolutions to all relevant stakeholders.
8. Implement and uphold quality standards for all B2B services and products, ensuring compliance with service level agreements (SLAs) and enterprise customer expectations.
9. Conduct regular assessments and audits to ensure compliance with SLAs and quality standards specific to B2B services.
10. Develop new processes and coordinate interdepartmentally to fill any gaps in B2B service delivery.
11. Conduct awareness workshops for change processes and compliance tailored for B2B customers.
12. Maintain a history log for all events and activities related to enterprise customers.
13. Perform all other related duties as assigned by the department.

Strong knowledge of the telecommunications products and services listed, with expertise in troubleshooting and problem resolution.

Excellent communication and interpersonal skills.

Bachelor's degree in a relevant field (e.g., Telecommunications, Information Technology).

Minimum 3-5 years of proven experience in a B2B customer support or technical support role, preferably within the telecommunications industry.

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):