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Join to apply for the Product Manager - Networking role at Canonical

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Join to apply for the Product Manager - Networking role at Canonical

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Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder led, profitable and growing.

Canonical's product management team are technologists who have a passion for delivering products and solutions that help shape market demands while elevating open source software everywhere. This is an application track for a product management position at Canonical for Networking. Apply here if you excel at leadership, communication, and technical vision, and believe you can drive product strategy for the business needs of tomorrow.

We believe that open source is transforming the way that enterprises solve their business needs. Although open source has been around for thirty years, it is only now fundamental to every corner of the software landscape. Going forward we believe open source will have an even bigger impact as it moves into specialised vertical markets. Our goal is to make open source easier, more reliable and more secure for deployment and development. We strive to be the provider of 'most software to most companies', starting with Ubuntu but expanding to cover every class of application on every class of compute. To deliver on that ambition, we select product managers for their intellect and strong drive to advance the open source community. Together, we aim to improve open source quality, outreach, and impact. Our product managers set the vision and the direction to ensure teams deliver the right products in the right markets at the right time. They push the boundaries of the technology landscape to identify and deliver products into new and existing market opportunities.

Smart Network Interface Cards (Smart NICs, including DPU, IPU, etc) are getting more functionality and processing power to offload more complex and diverse workloads from the host: networking, storage and security. Simultaneously, switching and routing network equipment running proprietary network operating systems (NOS) tends to be replaced by whitebox hardware capable of running Linux-based NOS. These changes are prompted by datacenter architecture scalability and composability challenges as well as ever growing performance requirements. In the process, the industry requires a reliable, open and easy to use operating system to host these functionalities and workloads. Linux is ideally positioned as a kernel, especially with real-time extensions, and as a platform for this ecosystem. Leveraging and complementing Ubuntu, Ubuntu Core, OpenStack, Kubernetes and Juju, Canonical is creating a line of products and services that address primary challenges such as security, device management and orchestration between the Smart NIC, its host, Top of the Rack switches and gateways. This role encompasses leadership of the product and go-to-market in the Smart NIC and ToR switches sector. It requires an analytical storyteller with a strong sense of message, and understanding of the challenges of leveraging Smart NIC and ToR technologies with Linux. We prefer experienced professionals with software engineering management experience who want to become business executives and entrepreneurs to define product strategy and drive engagement. At Canonical you will have the opportunity to engage with the broader open-source community and industry leading partners in developing inspiring Smart NIC and ToR solutions. We're looking for individuals who can help build a thriving community, contribute to a broad range of technologies, and contribute to the deployment of Canonical products across a broad range of devices and use cases.

This role is an exceptional opportunity for a technology leader in the Networking industry to:

• Lead Ubuntu and Ubuntu Core integration as the OS of innovative Smart NIC products
• Shape the development roadmap for Smart NIC and ToR switches features support
• Engage with the Smart NIC and ToR switches ecosystem and leading customers
• Enable commercial success and lead product direction
• Drive go-to-market strategy and execution
  
  

• Lead the product development lifecycle, reviewing the priorities and goals for your product.
• Collaborate with cross-functional teams such as engineering, design, marketing, and sales.
• Address common challenges across projects, align on priorities, enable informed decisions, and keep business execution on track.
• Conduct market research, analyse industry trends, and gather customer feedback to identify opportunities.
• Communicate your product vision, status updates, and key decisions to ensure alignment and manage expectations.
• Conduct usability testing, analyse user feedback, and iterate on the product to improve the user experience.
• Collaborate with marketing, sales, and support teams to develop go-to-market strategies, create product documentation, and provide training.
• Contribute to the success of our sales team in winning new opportunities, reviewing customer feedback and participating in customer meetings.
  
  

• Exceptional academic results at high school and university
• Understanding of Linux and the wider open source software community
• Passion to write about technologies and the tech landscape
• A strong work ethic, and personal interests aligned with the open source movement
• For more senior positions, product management experience in the software industry
• Deep understanding of hyperscale and enterprise data centre architecture and challenges related to high parallelism workloads (HPC, AI and Big Data)
• Strong knowledge of the inner workings of network protocols, their implementation and optimization at the hardware, kernel and library layers
• Understanding of computer architectures: x86, ARM, RISC-Vw
• Familiarity with relevant Smart NIC and ToR switches software, standards and the market, including trends, ODMs, silicons, cloud service providers and other key players
• Involvement with Linux networking distribution and software packages, such as SONiC, DENT, FRRouting, VyOS, Open Network Linux (ONL), or Cumulus
• Practical experience with large scale network design, implementation and operation
• Curiosity, and the habit of continuous learning
• A strong sense of ownership
• Problem solving and the ability to innovate
• Outstanding communication skills in English, both verbal and written
• Ability to travel internationally up to 4 times a year for company events up to two weeks long
  
  

• Familiarity with a particular verticals (e.g. Telco, Finance, Industrial, Automotive)
• Familiarity with the technology ecosystem including Silicon, IHV, ISV, ODM/OEMs, cloud service providers and channel
• Familiarity with cloud native technologies such as Kubernetes, Docker containers & Snaps
• Familiarity with embedded and connected device technology and ecosystems
  
  

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Program
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Product Management and Marketing
• Industries Software Development

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Manama, Capital Governorate, Bahrain 3 days ago

Manama, Capital Governorate, Bahrain 1 month ago

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This is a general selection process for all seniority levels, to join teams that focus on open source networking software at Canonical. Apply here if you are an outstanding software engineer, passionate about networking at any level - from the Linux kernel IP or eBPF and bridge constructs, to overlay SDN networking like OVS and OVN, to router, switch and radio access technologies such as SoNIC, FRR and DENT, all the way up to telco MANO and 5G Core solutions.

We work with networking silicon providers to optimise Ubuntu and related applications for their ASICs, boards and appliances. We aim to provide a complete open source stack for data centre networking, from bare metal through virt, container and serverless, and also to address IoT networking systematically.

If you have a passion for networking technologies, deep familiarity with Linux networking and awareness of open source community best practices, then you will enjoy our software-defined networking role at Canonical. We look for excellent academic results and a commitment to quality, resilience, documentation and performance in your work.

At Canonical you will have the opportunity to engage with the broader open-source community and industry leading partners in developing future-proof networking solutions. We're looking for individuals who can help build a thriving community, contribute to a broad range of technologies, and contribute to the deployment of Ubuntu, Ubuntu Core, OpenStack, LXD, MAAS and MicroK8s across a broad range of devices and use cases.

These roles include:

• Kernel Networking Software Engineer
• OVN Software Engineer
• SmartNIC Software Engineer
• Top-of-Rack (ToR) Software Engineer
• SoNIC or DENT Software Engineer
• Telco Software Engineer
• Kubernetes Software Engineer
  
  

• Work with the most advanced operating systems and network application technologies available
• Collaborate with public clouds and network silicon providers
• Design and implement the best software-defined networking experience for the latest hardware platforms and software stacks
• Write high-quality, well-designed and well-documented software
• Contribute to shape innovative product strategies
• Debug issues and produce high-quality code to fix them
• Collaborate proactively with a globally distributed organisation
• Contribute to technical documentation to make it the best of its kind
• Display technical leadership internally, towards our partners, and in the open source communities
• Influence open-source projects and communities
• Shape software-define networking products for evolving data centre architectures to meet ever-increasing bandwidth, reliability, security, and interoperability demands
• Work from home, with global travel twice a year for company events of up to two weeks duration
  
  

• An exceptional academic track record from both high school and university
• Undergraduate degree in Computer Science or STEM, or a compelling narrative about your alternative path
• Drive and a track record of going above-and-beyond expectations
• Knowledge of networking: architecture, design, and protocols
• Deep understanding of Linux networking, from kernel to user space
• Fluency in at least one of Golang, C/C++, Rust or Python
• Professional written and spoken English
• Experience with Linux (Debian or Ubuntu preferred)
• Excellent interpersonal skills, curiosity, flexibility, and accountability
• Passion, thoughtfulness, and self-motivation
• Excellent communication and presentation skills
• Result-oriented, with a personal drive to meet commitments
• Ability to travel twice a year, for company events up to two weeks each
  
  

• Familiarity with existing open source networking technologies - kernel (including eBPF, AF_XDP), OVS, OVN, SoNIC, DENT, Switchdev, DPDK, SPDK, 5G 3GPP, ONF stack, iwd, NetworkManager, etc.
• Familiarity with data path hardware acceleration protocols and interfaces, such as RDMA, RoCE, iWARP, NVMe, SR-IOV
• Computer architecture knowledge of x86, ARM, and RISC-V
• Experience in complex IP network engineering and implementation
• Experience with virtualization technologies, e.g., QEMU, KVM, etc.
• Previous contribution to open source projects and community involvement
• Familiarity with Kubernetes, Cloud-native Network Functions, and Container Network Interface plugins
• Performance engineering and security experience
  
  

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events
  
  

• Provide advanced technical support and troubleshooting for enterprise-level networking products and solutions, including routers, switches, firewalls, and wireless access points.
• Diagnose and resolve complex network connectivity, performance, and security issues for clients via phone, email, and remote access tools.
• Analyze network traffic patterns, logs, and configurations to identify root causes of problems.
• Develop and maintain comprehensive technical documentation, including knowledge base articles, FAQs, and troubleshooting guides.
• Collaborate with engineering and product management teams to escalate and resolve product defects and feature requests.
• Conduct remote training sessions and provide guidance to clients on product best practices and configurations.
• Manage customer support cases from inception to resolution, ensuring timely and effective communication.
• Mentor and guide junior support engineers, sharing expertise and fostering technical development.
• Stay current with the latest advancements in networking technologies, protocols, and security threats.
• Participate in on-call rotation to provide 24/7 support as needed.
• Identify opportunities for service improvement and contribute to the development of support processes.
• Ensure customer satisfaction by delivering timely, accurate, and professional technical assistance.
• Handle challenging customer situations with professionalism and empathy.
• Maintain an in-depth understanding of the client's network environment and business needs.

• Bachelor's degree in Computer Science, Information Technology, Electrical Engineering, or a related field.
• A minimum of 5 years of experience in technical support or network engineering, with a focus on enterprise networking environments.
• In-depth knowledge of TCP/IP, routing protocols (e.g., OSPF, BGP), switching technologies (e.g., VLANs, STP), and network security concepts.
• Hands-on experience with network monitoring tools (e.g., SolarWinds, Nagios) and packet analysis tools (e.g., Wireshark).
• Strong troubleshooting and problem-solving skills.
• Excellent communication, interpersonal, and customer service skills.
• Relevant certifications such as CCNA, CCNP, or equivalent are highly desirable.
• Ability to work independently and as part of a team in a fast-paced environment.
• Experience with cloud networking technologies (AWS, Azure) is a plus.
• Must be eligible to work in Bahrain.

Join to apply for the Network Support Engineer role at Lukos

1 week ago Be among the first 25 applicants

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• Must possess a current US Passport with ability to travel and work overseas.
• Must meet COMSEC briefing and Local Element management certification requirements as per OPNAVINST 2201.4, DoD Instruction 8523.01, and Air Force Manual 17-1301.
• Must complete an in-scope (per current DoD 6-year reinvestigation), favorable, ST5 investigation (including SBPR, PPR, T5R, or enrollment in DoD CE/CV), and be adjudicated for SCI eligibility by DoD CAF without conditions, exceptions, or waivers at the time of performance, maintaining security clearance for the duration of the contract.
• Minimum qualification level in accordance with SECNAV M-5239.2.
• Qualifications will be commensurate with the proficiency level of work provided.
• Must possess a TS/SCI Security Clearance.

• Preferred: prior experience with USMC C4ISR equipment.
• Knowledge of USMC C4ISR operation, technical processes, maintenance requirements, and advanced operational techniques.
• Minimum of five years’ military experience.

The Network Support Engineer will support the US Marine Corps Forces, Central Command (MARCENT), supporting the 5th MEB in Bahrain, providing professional services for C4ISR systems at garrison and deployed locations worldwide.

• Analyze complex problems to evaluate various factors, representing MARCENT in TS/SCI environments.
• Perform recurring services for USMC C4ISR systems globally.
• Provide technical and mentoring support for USMC C4ISR systems.
• Support equipment users and maintainers, offering expertise on operation, technical processes, and maintenance.
• Recommend C4ISR architecture modifications to meet mission requirements.
• Assist with implementing technical processes, optimizing equipment and network resources, and diagnosing maintenance issues.
• Help prepare procedures and training materials, and monitor user performance.

Support network configuration, security, troubleshooting, system backups, IA administration, SharePoint, PKI, Active Directory, VoIP, VTC, web admin, performance optimization, user setup, system upgrades, and documentation.

• Must possess a current US Passport with ability to travel and work overseas.
• Meet COMSEC and Local Element certification requirements (OPNAVINST 2201.4, DoD 8523.01, Air Force Manual 17-1301).
• Complete a favorable ST5 investigation for SCI eligibility, adjudicated by DoD CAF, with security maintained throughout the contract.
• Minimum qualification per SECNAV M-5239.2; qualifications aligned with work proficiency.

• Must possess a TS/SCI Security Clearance.

• 5th Marine Expeditionary Brigade, Task Force 51/5, Naval Support Activity Bahrain, Manama, Bahrain.
• Willingness to travel extensively in support of government requirements across CENTCOM AOR, including countries like Bahrain, UAE, Saudi Arabia, Jordan, Egypt, and others, often on short notice.

About Lukos: A provider of professional services to the federal government for 15 years, supporting national security, homeland security, international development, and more, with a focus on teamwork and resilience, akin to a wolfpack.

Manage and troubleshoot network switching and routing using GUI and CLI.

Manage and troubleshoot corporate WIFI.

Perform Network Operations, administration, and monitoring (NOC).

Excellent understanding of UTP/STP, Single mode and Multi-mode fiber optic cable (SMF/MMF).

Understanding of MPLS, Microwave, SD-WAN, and internet technologies.

Candidate with a valid Bahraini Driving license preferred.

Experience required: 5+ years.

1. Performing or assisting in the engineering, installation, operation, and maintenance of core IP infrastructure and network in accord with established procedures facilitating effective operations and smooth network availability.
2. Designing, implementing and executing the set plans for networks and cabling as per the Organization’s business requirements.
3. Monitoring the working of various aspects of network connectivity, servers and telephone systems ensuring smooth operation and rectifying any problems or incorrect usage.
4. Ensuring that comprehensive monitoring of all mission critical network infrastructure components, including network protocol, is done according to prescribed frequencies.
5. Ensuring that built-in failover capabilities are implemented in the network systems to achieve non-stop work of critical network infrastructure components.
6. Ensuring incident and problem case logs are handled appropriately and their association with network infrastructure components are reviewed diligently.
7. Ensuring that all available data from the network monitoring tools is used to determine where bandwidth capacity adjustments need to be made to proactively support business needs.
8. Handling network administration e.g. network address assignment, assignment of routing protocols and routing table configuration as well as configuring of authentication and authorization – directory services.
9. Keeping up to date with the latest tools and utilities.
10. Performing the creation, modification and deletion of user accounts in different systems (exclusive of the users applications).
11. Carrying out the defined network administration duties using the available tools in order to allow user access to the system through domain or exchange servers and facilitate effective system operations in accord with established guidelines and protocols.
12. Knowledge in working on the below systems:
    
    1. VMware
    2. Cisco
    3. AWS
    4. Microsoft 365
    5. Azure
    6. Exchange
    7. Active Directory
    8. SharePoint
13. Certified in the below:
    
    1. CCNA - Cisco Certified Network Associate
    2. PCNSE – Palo Alto Networks Certified Network Security Engineer
    3. Fortinet - Fortinet Certified Fundamentals in Cybersecurity
    4. Microsoft Certified: Azure Security Engineer Associate
    5. Microsoft Certified: Azure Network Engineer Associate
    6. AWS Certified SysOps Administrator – Associate
    7. AWS Certified Security – Specialty
    8. CompTIA Security +
14. Implementing security devices and applications to monitor and reviewing network, servers, and applications to ensure adherence to central information security guidelines.
15. Contributing to the implementation of an effective and robust control, backup, virus defense and security systems to safeguard and protect all network operations and ensure the reliability and integrity of data.
16. Running different types of utilities ensuring network security from viruses and hackers in accord with established policies and procedures.
17. Preparing and recommending the required network related purchase orders for timely replenishment as well as equipment and software solutions for stated needs.
18. Researching and recommending equipment and software solutions for stated needs.
19. Recommending the appropriate vendors and work closely with selected parties ensuring quality and cost-effectiveness in the provided solution.
20. Monitoring the technical support provided by vendors ensuring that they are providing the Organization with an efficient and effective service.
21. Coordinating with the Organization’s IT users to understand and assess the overall system requirements in order to establish and communicate priorities for hardware upgrades deployments in accordance with changing business needs.
22. Conducting user training and updating user manuals to ensure that the end-users acquire the knowledge and skills needed to operate the enhanced IT Infrastructure.
23. Deploying the defined new installations and upgrading of hardware, and identifying faults prior to informing the respective vendors or related Organizations IT parties in order to resolve issues in a timely manner and thus facilitate uninterrupted operation.
24. Installing, configuring and monitoring installed hardware as per defined procedures and accurately identifying and reporting hardware faults to the concerned Organizations personnel to take immediate action and resolve the problem at the earliest.
25. Administering server storage capacity, monitoring data collisions and system processes and patches, and rectifying issues ensuring that they are ready and correctly deployed.
26. Participating and testing the efficiency of disaster recovery procedures so that they can be reinstated in a timely and integral manner without any loss of data in the event of a disaster scenario.
27. Providing first level technical assistance facilitating smooth running of IT operations at all times and maintaining uninterrupted flow of work.
28. Carrying out IT help desk work within the department procedures ensuring consistency of service to users.
29. Supporting users in the use of computer equipment by the provisioning of expert advice, training and resolution of their problems, escalating the problem to the relevant Organization parties when the answer is not readily available.
30. Providing proactive and reactive support on premises and remote support for immediately resolving any of the Organization end user problems.
31. Administering the database, monitoring database performance and server hardware, performing restore, database tune up to increase efficiency and response time.
32. Monitoring and fine-tuning the performance of databases (including troubleshooting).
33. Performing daily, weekly and monthly maintenance/back-up of the databases and ensuring reliability/recoverability of information in the database to ensure operational continuity.