325 Sales Coordinator jobs in Bahrain

Company Description
Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as "The Palace of the Secret Garden." With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.

Job Description
Are you a detail-oriented and customer-focused professional looking to make an impact in a dynamic sales environment? Raffles Al Areen Palace is seeking a talented Sales Coordinator to join our collaborative team. In this role, you'll play a crucial part in supporting our sales efforts and ensuring smooth operations.

• Assist the sales team with administrative tasks, including data entry, report generation, and document preparation
• Coordinate and schedule sales meetings, appointments, and client follow-ups
• Manage and update customer information in the CRM system
• Prepare and distribute sales materials, proposals, and presentations
• Act as a liaison between the sales team and other departments
• Monitor and track sales performance metrics
• Respond to customer inquiries and provide excellent customer service
• Assist in organizing and executing sales events and trade shows
• Collaborate with marketing team to support lead generation efforts
• Maintain accurate and up-to-date sales records and documentation
• Contribute to the development and implementation of sales strategies
• Support the onboarding process for new sales team members
• Supply of stationary and collateral supplies in the Sales & Marketing office.
• Assist with the travel trips and related logistics.

Qualifications

• 2+ years of experience in sales support or a related field
• Bachelor's degree in Business Administration, Marketing, or related field (preferred)
• Strong communication skills, both verbal and written
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Experience with CRM software
• Excellent time management and organizational skills
• Strong attention to detail and ability to multitask
• Problem-solving abilities and analytical thinking
• Customer service orientation and strong interpersonal skills
• Knowledge of sales processes and best practices
• Ability to work efficiently in a fast-paced environment
• Basic understanding of sales metrics and reporting
• Adaptability and willingness to learn new skills and technologies
• Team player with a positive attitude and goal-oriented mindset

Additional Information

• Opportunity to join the first Raffles in Bahrain
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our Corporate Social Responsibility activities.

Catering Sales Coordinator

About Us:

We are a pastries and cake shop located in Al Sayah/Al-Muharraq, specializing in freshly made desserts, custom cakes, and catering services. We are looking for a dedicated and detail-oriented Catering Employee to join our team and support daily operations, ensuring our customers receive high-quality products and excellent service.

Responsibilities: (includes but not limited to):

Assist in preparing, arranging, and presenting pastries, cakes, and other baked items for catering orders and events.

Maintain cleanliness and organization of the catering and baking areas in compliance with hygiene and food safety standards.

Pack, and set up catering orders as needed, ensuring proper handling and presentation.

Support the kitchen team with daily production tasks.

Provide excellent customer service during catering events and shop service.

Monitor inventory and report shortages of ingredients, packaging, or supplies to management.

Ensure timely delivery and setup of catering services according to client specifications.

Issue quotations for catering services and process customer orders accurately.

Requirements:

Previous experience in catering, baking, or food service is preferred.

Strong organizational skills and attention to detail.

Ability to work in a fast-paced environment and handle multiple tasks.

Good communication and teamwork skills.

If you are interested in this opportunity, please apply.

Job Type: Full-time

Experience:

• Catering: 2 years (Preferred)

We are seeking a female IT Sales Coordinator with hands-on experience in the IT industry to join our team in Bahrain. The ideal candidate will be responsible for coordinating sales activities, managing client communication, and supporting the sales team in achieving business goals.

Key Responsibilities:

• Coordinate with clients and the internal sales team to manage quotations, orders, and deliveries
• Prepare sales proposals, presentations, and follow up on inquiries
• Maintain and update sales records, databases, and CRM systems
• Communicate effectively with vendors and clients regarding products and services
• Support the sales team in achieving monthly and quarterly targets

Required Skills & Qualifications:

• Bachelor's degree in Business, IT, or related field
• Minimum 2 years of experience in an IT sales or coordination role
• Strong knowledge of IT products, solutions, and software
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and CRM tools
• Strong organizational and multitasking abilities
• Currently based in Bahrain

Preferred Skills:

• Experience in handling IT distributors, vendors, and corporate clients
• Knowledge of quotation preparation and tender documentation

Job Types: Full-time, Permanent

Experience:

• sales coordinator : 1 year (Preferred)

ROLES & RESPONSIBILITIES:

To handle customers enquiries and orders as per company's policy and procedure.

To prepare and make available master list of all exportable products with their specifications, packing details, CBM, prices given to each customer with country-wise, region-wise grouping.

In case of new order received, prepare the proforma invoice and check for accuracy and sign accordingly. Make sure that in no circumstances the price of any other export customer details or other information are communicated to any other customer of any unauthorized person in or outside the company.

Liaise with PPC Executives/Head of warehouse for stock availability and for arranging delivery through the in-charge export delivery person.

Prepare necessary documents for exports will in time as per delivery schedule and hand these over to the driver with full details of customers and where the goods are to be delivered.

Inform the customer about delivery of the consignment immediately after loading of truck. In case of short loading that should also be informed int he same.

To laise wiith clearing agent for obtaining necessary government papers for export.

To follow-up with customers for new orders, reply to our offer, realization of payment and for differences in quantities received by them.

To review monthly performance against yearly target set at the beginning of the year at the time of the start of that particular month and also in the mid of the month and ensure the target is attained or over exceeded by the end of the year. If there is lower performance then there should be recommendations suggested to the Department Head to reverse the same for his customer base.

To be able to respond to export enquiries and related matters on immediate basis as required from time to time by the HOD or MD.

Though presently responsible to cover exports to the foreign market and other allocated countries, but as per requirement, or in absence of another export executive, should also be prepared to cover other markets.

Qualifications:

Secondary Graduate (BAHRAINI)

Excellent negotiator and above average communications skills

Must have good understanding about the business and market competitors

Willing to travel to GCC at least 2-3 times per month and will need to attend exhibitions

Job Type: Full-time

Experience:

• Paints & Chemical Additives: 5 years (Preferred)
• Export Sales: 5 years (Preferred)

Customer Service Responsibilities list:

Manage large amounts of incoming phone calls

Generate sales leads

Identify and assess customers' needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Requirements and skills

Proven customer support experience or experience as a Client Service Representative

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

High school diploma

Job Type: Full-time

Pay: BD2, BD2, per month

Application Question(s):

• ARE YOU READY TO RELOCATE AND WORK IN BAHRAIN?

Education:

• Bachelor's (Required)

Experience:

• total work: 2 years (Required)
• Customer service: 1 year (Required)

Language:

• English (Required)
• Bangla (Required)

Overview

Provide support to Total CX customers by effectively handling and resolving customer inquiries or complaints and ensuring customer satisfaction at the core of every decision and behaviour.

• Attend queries, requests or complaints related to Mobile/Fixed/ Inet/ Directory Query/ Telegram received through the various contact center channels
• Understand and investigate the queries, requests or complaints
• Liaise with relevant internal team/ departments to address customer query or complaint or forward the case to other relevant team/ department
• Provide accurate, valid and complete information or solution by using the right sources of information
• Make outbound campaign calls to the customers providing information about new products, offers, services etc. Take appropriate action to address customer requests, queries or complaints on outbound calls
• Inform Team Leader when a recurrent problem appears, to prevent further cases
• Maintain and update customer information in the database
• Meticulously follow the defined business process while attending to the clients’ queries, requests or complaints
• Follow communication scripts and protocols and ensure adherence to quality standards and guidelines
• Keep abreast of products and promotions to provide exceptional customer support
• Take ownership for attending the trainings as per the plan
• Take ownership for completing PMR process, employee engagement surveys in time
• Continuously share the knowledge and understanding of the telecom industry and business trends

Job Summary:
The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.

Key Responsibilities:

1. Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
2. Provide timely and accurate information to customers, addressing their needs and concerns effectively
3. Troubleshoot and resolve customer issues in a professional and empathetic manner
4. Identify opportunities to upsell or cross-sell relevant products and services
5. Maintain detailed records of customer interactions and follow-up actions
6. Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
7. Participate in training programs to continuously develop product knowledge and customer service skills
8. Adhere to company policies, procedures, and quality standards in all customer interactions
9. Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience

Required Skills and Qualifications:

1. Bachelor's degree preferred
2. 1-2 years of experience in a customer service or call center environment
3. Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
4. Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
5. Proficient in using customer relationship management (CRM) software and other relevant technology
6. Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
7. Flexibility to work in shifts, including weekends and holidays, as needed
8. B2 English Level is a must

Bahraini nationals only

Job Summary:
The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.

1. Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
2. Provide timely and accurate information to customers, addressing their needs and concerns effectively
3. Troubleshoot and resolve customer issues in a professional and empathetic manner
4. Identify opportunities to upsell or cross-sell relevant products and services
5. Maintain detailed records of customer interactions and follow-up actions
6. Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
7. Participate in training programs to continuously develop product knowledge and customer service skills
8. Adhere to company policies, procedures, and quality standards in all customer interactions
9. Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience

1. Bachelor's degree preferred
2. 1-2 years of experience in a customer service or call center environment
3. Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
4. Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
5. Proficient in using customer relationship management (CRM) software and other relevant technology
6. Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
7. Flexibility to work in shifts, including weekends and holidays, as needed
8. B2 English Level is a must

Bahraini nationals only

High school diploma or equivalent; additional education or certification in customer service is a plus. Previous experience in customer service or a related field preferred, but not required.

We are seeking a motivated and friendly individual to join our team as a Customer Service Representative. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and resolving inquiries efficiently.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, or chat in a professional and courteous manner.
• Provide accurate information about our products, services, and policies to assist customers with their needs.
• Handle and resolve customer complaints or issues effectively, aiming for first-contact resolution whenever possible.
• Process orders, returns, and exchanges accurately and in a timely manner.
• Keep detailed records of customer interactions and transactions using our CRM system.
• Collaborate with other team members and departments to ensure a seamless customer experience.
• Continuously strive to improve customer satisfaction by identifying areas for enhancement in processes or services.

Benefits and Working Conditions:

• Competitive salary commensurate with experience.
• Comprehensive benefits package including health insurance, retirement plans, and paid time off.
• Opportunities for career advancement and professional development.
• Supportive and collaborative work environment with a focus on employee well-being.
• Flexible scheduling options to accommodate work-life balance.
• Employee discounts on company products or services.
• Modern and comfortable office space equipped with the latest technology tools to support your work.

Join our team and be part of a company that values its employees and prioritizes customer satisfaction. Apply today to start your rewarding career as a Customer Service Representative!

• Ability to remain calm and composed under pressure while maintaining a positive attitude.
• Proficiency in using computers and familiarity with CRM software.
• Strong problem-solving skills and attention to detail.
• Flexibility to work in a fast-paced environment and adapt to changing priorities.