Explore customer service job opportunities in 1545 Customer Service jobs in Manama
Customer Service Representative
1010 Hoora, Capital
BHD30000 Annually
WhatJobs
Posted today
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Job Description
Our client, a reputable company known for its exceptional customer support, is looking for dedicated and empathetic Customer Service Representatives to join their thriving, fully remote team. This role is vital in ensuring our clients' customers receive timely, accurate, and friendly assistance across various communication channels. The ideal candidate will possess excellent communication skills, a problem-solving attitude, and a genuine desire to help others. This is a remote-first position, requiring a reliable internet connection and a dedicated workspace.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide information about products and services, resolving customer issues effectively.
- Troubleshoot customer problems and guide them through solutions.
- Process orders, returns, and exchanges as per company policy.
- Maintain accurate customer records and document all interactions.
- Escalate complex issues to the appropriate departments or supervisors.
- Follow communication scripts and company guidelines when handling different topics.
- Identify customer needs and help customers use specific features.
- Gather customer feedback and report on trends or recurring issues.
- Continuously improve knowledge of products, services, and policies.
- Assist in training new team members as needed.
- Contribute to a positive and collaborative team environment.
- Achieve performance goals and KPIs related to customer satisfaction and resolution times.
- Manage and organize a high volume of customer interactions efficiently.
- Ensure a high level of customer satisfaction and build customer loyalty.
Qualifications:
- High school diploma or equivalent; college degree preferred.
- Proven customer support experience or experience as a client service representative.
- Excellent verbal and written communication skills.
- Strong active listening skills and ability to empathize with customers.
- Proficiency in CRM systems and help desk software.
- Ability to multitask, prioritize, and manage time effectively.
- Patience and a calm demeanor when dealing with difficult customers.
- Self-motivated and able to work independently in a remote setting.
- Reliable internet connection and a suitable home office environment.
- Familiarity with MS Office Suite.
- Ability to learn quickly and adapt to changing processes.
- Positive attitude and a passion for providing excellent service.
This advertiser has chosen not to accept applicants from your region.
0
Lead Customer Service Representative
21212 Arad
BHD45000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Our client is seeking an experienced and empathetic Lead Customer Service Representative to manage and inspire a team dedicated to providing exceptional support. In this role, you will be the primary point of contact for escalated customer inquiries, resolving complex issues with efficiency and professionalism. You will be responsible for training new team members, developing customer service protocols, and monitoring team performance to ensure high standards are met and exceeded. Your duties will include analyzing customer feedback to identify areas for improvement, implementing strategies to enhance customer satisfaction, and contributing to the overall customer experience strategy. The Lead Customer Service Representative will also be instrumental in handling customer complaints, resolving disputes, and ensuring that all customer interactions are positive and productive. This position requires excellent communication, interpersonal, and problem-solving skills. A strong understanding of customer relationship management (CRM) software and ticketing systems is essential. You will work closely with other departments to ensure a seamless customer journey and advocate for customer needs. This is a hands-on role where you will lead by example, fostering a collaborative and supportive team environment. The ideal candidate will have a passion for helping others and a commitment to delivering outstanding service. Opportunities for career advancement within the company are available for high-performing individuals. The role is located in **Jidhafs, Capital, BH**. We are looking for a motivated individual who can contribute to a culture of service excellence and customer loyalty. This role demands a proactive approach to problem-solving and a keen ability to de-escalate challenging situations. You will be expected to maintain detailed records of customer interactions and resolutions, utilizing our CRM system effectively. Performance metrics will include customer satisfaction scores, resolution times, and first-contact resolution rates. Continuous learning and adaptation to new service tools and techniques will be a key aspect of this role. This is a fantastic opportunity to shape customer interactions and drive satisfaction within a growing organization.
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1
Senior Customer Service Representative
111 Manama, Capital
BHD45000 Annually
WhatJobs
Posted 8 days ago
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Job Description
Our client is seeking a highly motivated and customer-focused Senior Customer Service Representative to join their team in Manama, Capital, BH . This role will be instrumental in providing exceptional support to our clients, resolving inquiries efficiently, and ensuring a positive customer experience. The Senior Customer Service Representative will handle a wide range of customer issues, including product inquiries, technical support, billing questions, and complaint resolution. You will be responsible for accurately documenting customer interactions, updating account information, and escalating complex issues to appropriate departments when necessary. This position requires a deep understanding of the company's products and services, as well as a commitment to delivering outstanding service. The ideal candidate will possess excellent communication, active listening, and problem-solving skills. The ability to empathize with customers, remain calm under pressure, and de-escalate difficult situations is crucial. You will also play a role in training and mentoring junior customer service staff, contributing to team development and knowledge sharing. A commitment to continuous improvement and providing feedback to enhance customer service processes is highly valued. A High School Diploma or equivalent is required; a Bachelor's degree or some college coursework is a plus. A minimum of 4 years of experience in a customer service or call center environment is essential, with at least 1 year in a senior or lead capacity. Familiarity with CRM software and ticketing systems is expected. This is a fantastic opportunity to advance your career in customer service and make a tangible difference in customer satisfaction.
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2
Remote Customer Service Representative
601 Arad
BHD15 Hourly
WhatJobs
Posted 8 days ago
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Job Description
Our client is seeking a highly motivated and experienced Remote Customer Service Representative to join their dynamic team. This is a fully remote, first-class opportunity for individuals who thrive in a virtual environment and are passionate about delivering exceptional customer support. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and providing information about products and services. Your role will involve active listening, effective problem-solving, and maintaining a positive and professional demeanor at all times. The ideal candidate possesses excellent communication skills, both written and verbal, and has a proven track record in customer-facing roles. You will utilize various communication channels, including phone, email, and live chat, to assist customers. This position requires a dedicated home office setup with reliable high-speed internet access. You will be expected to manage your time effectively, adhere to schedules, and meet performance metrics related to customer satisfaction and issue resolution. Training and ongoing support will be provided to ensure your success. This role offers the flexibility of working from home while contributing to a vital team function. We are looking for individuals who are proactive, detail-oriented, and eager to learn and adapt to evolving customer needs. If you are a self-starter who enjoys interacting with people and contributing to a positive customer experience from the comfort of your own home, we encourage you to apply. This is a fantastic opportunity to build a career in customer service without the need for daily commutes. The work environment is collaborative, and you will be an integral part of a team dedicated to achieving collective goals. We value initiative and provide opportunities for professional development within the company. Join us and make a significant impact on customer loyalty and satisfaction.
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Representative (Remote)
715 Arad
BHD28000 Annually
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client is seeking a friendly and professional Customer Service Representative to join their remote team. This role is ideal for individuals who are passionate about helping others and possess excellent communication skills. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and providing information about products and services. The successful candidate will be empathetic, patient, and skilled at de-escalating situations. This is a fully remote position, allowing you to work from home.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide information about products, services, and company policies.
- Troubleshoot and resolve customer issues and complaints effectively.
- Process orders, returns, and exchanges as needed.
- Maintain accurate customer records and document all interactions.
- Escalate complex issues to appropriate departments or supervisors.
- Identify opportunities to improve customer satisfaction and loyalty.
- Adhere to company quality standards and performance metrics.
- Stay up-to-date with product knowledge and service updates.
- Contribute to team goals and support colleagues.
- Handle sensitive information with discretion and confidentiality.
- Proactively identify customer needs and offer solutions.
- High school diploma or equivalent required; some college coursework is a plus.
- Previous experience in customer service or a related role is highly desirable.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Patience, empathy, and a customer-centric attitude.
- Ability to multitask and manage time effectively in a remote environment.
- Proficiency with computer systems and CRM software.
- Reliable internet connection and a dedicated home office space.
- Ability to work independently and as part of a remote team.
- Positive attitude and a willingness to learn.
This advertiser has chosen not to accept applicants from your region.
4
Senior Customer Service Representative
500 Manama, Capital
BHD22 Hourly
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and experienced Senior Customer Service Representative to join their esteemed team. This role is crucial for ensuring exceptional customer satisfaction and providing top-tier support. The ideal candidate will have a strong understanding of customer service principles, excellent communication and problem-solving skills, and the ability to handle complex inquiries with professionalism and efficiency. You will also be responsible for mentoring junior representatives and contributing to the improvement of service standards. This hybrid position is based in **Manama, Capital, BH**.
Responsibilities:
Responsibilities:
- Handle inbound customer inquiries via phone, email, and chat, providing accurate and timely information.
- Resolve customer issues and complaints effectively, escalating when necessary to ensure customer satisfaction.
- Provide technical support and guidance on products and services.
- Educate customers on available resources, policies, and procedures.
- Maintain detailed and accurate records of customer interactions and transactions.
- Identify opportunities to improve customer service processes and workflows.
- Train and mentor new and junior customer service representatives, sharing best practices.
- Act as a point of escalation for complex customer issues, providing advanced support.
- Gather customer feedback and report on trends to management.
- Ensure adherence to company service standards and quality metrics.
- Assist with customer onboarding and follow-up processes.
- Collaborate with other departments to resolve customer-related issues.
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Minimum of 4 years of experience in a customer service or call center environment, with demonstrated experience in a senior or lead role.
- Proven ability to handle complex customer issues and de-escalate challenging situations.
- Excellent communication (verbal and written) and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Patience, empathy, and a customer-centric approach.
- Ability to work collaboratively within a team.
- Familiarity with the products/services of the company's industry is an advantage.
This advertiser has chosen not to accept applicants from your region.
5
Senior Customer Service Representative
1001 Manama, Capital
BHD45000 Annually
WhatJobs
Posted 14 days ago
Job Viewed
Job Description
Our client, a rapidly growing e-commerce company, is seeking a dedicated and customer-focused Senior Customer Service Representative to join their expanding support team. This is a fully remote position, offering the flexibility to work from home while providing top-tier support to our valued customers. You will be responsible for handling complex customer inquiries, resolving issues efficiently, and contributing to the improvement of customer service processes. This role requires excellent communication skills, problem-solving abilities, and a genuine commitment to customer satisfaction.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely, professional, and courteous manner.
- Investigate and resolve complex customer issues, complaints, and escalations with a focus on first-contact resolution.
- Provide accurate information about products, services, policies, and procedures.
- Document all customer interactions, feedback, and resolutions in the CRM system.
- Identify trends in customer inquiries and provide feedback to management for process improvements.
- Assist in training and mentoring new customer service representatives.
- Proactively identify opportunities to enhance the customer experience.
- Maintain a high level of product knowledge and company updates.
- Contribute to team goals and objectives, striving for continuous improvement in service quality.
- Handle customer returns, exchanges, and warranty claims efficiently.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Minimum of 3 years of experience in a customer service or support role, preferably in a remote environment.
- Proven experience in handling challenging customer situations and escalations.
- Excellent verbal and written communication skills.
- Strong problem-solving, active listening, and empathy skills.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to multitask, prioritize, and manage time effectively in a remote setting.
- A reliable internet connection and a dedicated, quiet workspace are essential.
- Positive attitude and a strong commitment to customer satisfaction.
- Experience in e-commerce support is highly desirable.
This advertiser has chosen not to accept applicants from your region.
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6
Lead Customer Service Representative
12345 Manama, Capital
BHD55000 Annually
WhatJobs
Posted 15 days ago
Job Viewed
Job Description
Our client, a rapidly expanding e-commerce platform, is seeking a motivated and experienced Lead Customer Service Representative to oversee their customer support operations. This pivotal role involves leading a team of customer service agents, ensuring exceptional service delivery, and contributing to the continuous improvement of customer satisfaction metrics. The ideal candidate will possess strong leadership abilities, excellent problem-solving skills, and a passion for customer advocacy. This role requires an on-site presence to effectively manage and mentor the team.
Responsibilities:
Responsibilities:
- Lead, train, and motivate a team of customer service representatives to deliver outstanding support.
- Monitor customer interactions across various channels (phone, email, chat, social media) to ensure quality and adherence to standards.
- Handle escalated customer issues and complaints, providing timely and effective resolutions.
- Develop and implement customer service policies and procedures to enhance efficiency and customer satisfaction.
- Analyze customer feedback and service metrics to identify areas for improvement.
- Create training materials and conduct ongoing training sessions for the customer service team.
- Collaborate with other departments to address customer concerns and improve product/service offerings.
- Manage team schedules, ensuring adequate coverage during operational hours.
- Champion a customer-centric culture within the organization.
- Contribute to the development and implementation of new customer support technologies and strategies.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Minimum of 5 years of experience in customer service, with at least 2 years in a team lead or supervisory role.
- Proven experience in customer relationship management and issue resolution.
- Excellent communication, interpersonal, and conflict-resolution skills.
- Strong leadership and team management abilities.
- Proficiency in customer service software and CRM systems.
- Ability to analyze data and generate reports on key performance indicators.
- Adept at handling challenging situations with patience and professionalism.
- Detail-oriented with strong organizational skills.
- Passion for providing exceptional customer experiences.
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7
Customer Service Representative - Multilingual
1112 Ghuraifa, Capital
BHD20 Hourly
WhatJobs
Posted 21 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and multilingual Customer Service Representative to join their dynamic team. This role is essential in providing exceptional support to a diverse customer base, ensuring positive interactions and resolutions to inquiries. You will be the first point of contact for customers, handling a variety of issues via phone, email, and chat. Responsibilities include troubleshooting customer problems, providing product information, processing orders, and escalating complex issues to the appropriate departments. The ideal candidate possesses excellent communication and interpersonal skills, a patient and empathetic demeanor, and a strong ability to multitask and problem-solve. Fluency in multiple languages is a significant advantage, allowing you to serve a broader range of clients effectively. You will work in a hybrid capacity, splitting your time between our office in **Jidhafs, Capital, BH**, and remote work, offering a balance of team collaboration and personal flexibility. We are seeking individuals who are customer-focused, reliable, and eager to contribute to a positive customer experience. Training will be provided, but a background in customer service or a related field is preferred. You should be comfortable working with various CRM systems and communication tools. Responsibilities:
- Respond to customer inquiries and resolve issues via phone, email, and chat.
- Provide accurate information about products and services.
- Process customer orders and manage account updates.
- Troubleshoot technical issues and guide customers through solutions.
- Escalate unresolved issues to appropriate internal teams.
- Maintain detailed records of customer interactions and transactions.
- Adhere to company policies and procedures.
- Identify opportunities to improve customer service processes.
- Gather customer feedback and report trends to management.
- Achieve key performance indicators (KPIs) related to customer satisfaction and response times.
- High school diploma or equivalent; college degree preferred.
- Proven experience in customer service or a related role.
- Excellent verbal and written communication skills.
- Fluency in Arabic and English is required. Proficiency in other languages (e.g., French, Hindi) is a strong asset.
- Strong problem-solving and active listening skills.
- Ability to multitask and manage time effectively.
- Proficiency with CRM software and customer service platforms.
- A positive attitude and a passion for helping customers.
- Ability to work both independently and as part of a team.
- Willingness to adapt to a hybrid work schedule.
This advertiser has chosen not to accept applicants from your region.
8
Senior Customer Service Representative
2008 Manama, Capital
BHD2500 Annually
WhatJobs
Posted 21 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Service Representative to join their team in Budaiya, Northern, BH . This role is crucial in ensuring exceptional customer experiences by providing prompt, professional, and effective support across various communication channels. You will handle customer inquiries, resolve issues, and provide information about products and services. The ideal candidate will possess outstanding communication and interpersonal skills, a patient and empathetic demeanor, and a strong problem-solving ability. You will be expected to go above and beyond to ensure customer satisfaction, address concerns, and build lasting relationships. This position requires a dedicated individual who can manage their workload effectively and contribute positively to team goals within a collaborative office environment.
Responsibilities:
This is an exciting opportunity for a dedicated customer service professional to make a significant impact within a dynamic team. The role demands excellent listening and communication skills, as well as the ability to empathize with customers. Strong organizational and multitasking abilities are essential. We are looking for a candidate with a positive attitude and a commitment to continuous improvement. A high school diploma or equivalent is required; some college coursework or a degree is a plus. A minimum of 3 years of experience in a customer service role is necessary, with proven experience handling complex inquiries and escalations. Proficiency with CRM software and standard office applications is expected. This role may require flexible working hours, including weekends, to meet customer needs.
Responsibilities:
- Respond to customer inquiries and resolve issues via phone, email, and in-person interactions in a timely and efficient manner.
- Provide accurate information about products, services, and company policies.
- Identify customer needs, clarify information, and research solutions or alternatives.
- De-escalate difficult customer situations and find appropriate resolutions.
- Maintain a high level of customer satisfaction by delivering outstanding service.
- Document customer interactions, transactions, comments, and complaints accurately in the CRM system.
- Process orders, forms, applications, and requests as needed.
- Collaborate with other departments to ensure customer issues are resolved effectively.
- Identify opportunities to improve customer service processes and suggest enhancements.
- Contribute to team goals and company objectives by meeting performance metrics.
This is an exciting opportunity for a dedicated customer service professional to make a significant impact within a dynamic team. The role demands excellent listening and communication skills, as well as the ability to empathize with customers. Strong organizational and multitasking abilities are essential. We are looking for a candidate with a positive attitude and a commitment to continuous improvement. A high school diploma or equivalent is required; some college coursework or a degree is a plus. A minimum of 3 years of experience in a customer service role is necessary, with proven experience handling complex inquiries and escalations. Proficiency with CRM software and standard office applications is expected. This role may require flexible working hours, including weekends, to meet customer needs.
This advertiser has chosen not to accept applicants from your region.
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