1 210 Retail Manager jobs in Bahrain

• Assisting the Store Manager in daily store operations and staff supervision.
• Providing outstanding customer service and ensuring customer satisfaction.
• Driving sales performance and achieving store targets.
• Managing inventory, including receiving, stocking, and visual merchandising.
• Opening and closing the store as required, ensuring security and readiness.
• Training and mentoring new sales associates.
• Handling customer inquiries, feedback, and resolving any issues that arise.
• Maintaining store standards for cleanliness, organization, and presentation.
• Assisting with sales reporting and performance analysis.
• Implementing store promotions and marketing initiatives.
• Ensuring compliance with company policies and procedures.
• Deputizing for the Store Manager in their absence.

• Previous experience in a retail environment, preferably in a supervisory or assistant management role.
• Strong customer service and sales skills.
• Excellent communication and interpersonal abilities.
• Basic understanding of retail operations and visual merchandising.
• Ability to work effectively as part of a team.
• Flexibility to work various shifts, including evenings, weekends, and public holidays.
• A proactive and eager-to-learn attitude.
• Organized and detail-oriented.
• Enthusiasm for the retail industry.

• Manage all store operations and staff.
• Drive sales and achieve revenue targets.
• Implement and maintain visual merchandising standards.
• Control inventory and minimize stock discrepancies.
• Provide exceptional customer service.
• Develop and train retail team members.
• Analyze sales performance and identify growth opportunities.
• Ensure compliance with company policies and safety standards.

• Assist the Store Manager in overseeing daily store operations and ensuring efficiency.
• Support the implementation of sales strategies and initiatives to achieve store targets.
• Help manage inventory, including receiving, stocking, and conducting cycle counts.
• Provide exceptional customer service, addressing customer needs and resolving issues effectively.
• Train and mentor new sales associates, ensuring they understand product knowledge and service standards.
• Assist in visual merchandising efforts to maintain an appealing store presentation.
• Ensure adherence to all company policies, procedures, and safety regulations.
• Manage staff scheduling and assist with payroll processing.
• Support in analyzing sales reports and identifying opportunities for improvement.
• Maintain store cleanliness and organization to create a positive shopping environment.
• Handle customer transactions accurately using the POS system.
• Act as a key point of contact for customers in the absence of the Store Manager.
• Motivate the sales team to meet individual and store goals.
• Participate in inventory control and loss prevention activities.
• Contribute to a positive and collaborative team atmosphere.

• High school diploma or equivalent; Associate's degree in Business or a related field is a plus.
• Minimum of 2 years of experience in a retail environment, with previous supervisory or leadership experience preferred.
• Demonstrated ability to provide excellent customer service.
• Good understanding of retail operations, including inventory management and sales principles.
• Strong organizational and multitasking skills.
• Effective communication and interpersonal abilities.
• Proficiency with POS systems and basic computer skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• A proactive attitude and a willingness to learn and grow within the retail industry.
• Team-oriented with the ability to motivate and support colleagues.

Job Summary

Zurich Middle East is part of Zurich Insurance Group, one of the world’s largest and most experienced insurers. Our mission is to help our local community understand and protect themselves from risk both locally and globally.

Reporting to Team Manager – Surrender Servicing, as Customer Service Officer you are expected to develop and deliver customer-specific, value-added services for existing and new customers in line with Zurich values.

As Customer Service Officer, your role will involve:

• Collaborates with teams across the organization and serves as an advocate for our customers’ service needs, coordinating with the appropriate business partner.
• Undertake thorough AML reviews in line with regulatory guidelines.
• Communicate timely updates to customers and advisors on pending requests, aiming to provide E2E closures.
• The role requires an individual to comprehend and articulate a query or complaint raised by the customer and be able to provide an effective and accurate response/resolution to it.
• The individual is expected to take ownership and responsibility for personal performance targets.
• Role requires an individual to reflect on their performance and learn from their mistakes, seeing these as opportunities to improve on one’s performance in the future.
• The individual should be flexible in meeting the dynamic nature of work.
• To provide customer service to both internal and external customers.
• Process requests of Policyholders and Financial Advisors as prescribed in the Business Process Manuals and within agreed timelines.
• Drive a culture of quality and accuracy through cases worked on within the stipulated frameworks.
• Escalate any problem or risks to the Team Manager in the first instance and report breaches as per the prescribed Framework.
• Be open to continuous learning and act as a facilitator during cross training and get cross skilled in other transaction types, once such opportunities are presented.
• Maintain and implement personal development plans in partnership with the immediate manager.
• The individual should highlight any instances or give an indication where it appears that the customer may not be treated fairly.
• Identify, recommend, and facilitate the implementation of process improvement initiatives / ideas to improve efficiency.

To be successful in this role, you will need:

• Bachelor’s degree preferred (or equivalent), and prior experience in a related field.
• Understanding of Insurance, corporate savings and pensions / end of service benefits being strongly preferred.
• Previous experience working within an international and diverse cultural organization would be beneficial.

Skills:

• Analytical and problem-solving mindset.
• Accuracy and Attention to details.
• Intermediate knowledge of Microsoft office packages– Word, Excel, and PowerPoint.
• Excellent negotiation and communication skills both written and verbal in English.
• Digital Literacy.
• KYC knowledge.

You are the heart & soul of Zurich!

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.

Let’s continue to grow together!

• Location(s): BH - Manama
• Remote working: No
• Schedule: Full Time
• Recruiter name: Taniya Baby
• Hiring Manager:Jagadeesh Kumar
• Closing Date: 16 August 2025