294 Call Center Manager jobs in Bahrain

Job Title:

Call Centre Executive – Travel Division (Bilingual Arabic & English)

Location:

Bahrain

Company Overview:

We are a leading travel and lifestyle company providing premium travel solutions, corporate bookings, and holiday packages. We are looking for a motivated and experienced
Call Centre Executive
with a background in the travel field and hands-on experience in
Global Distribution Systems (GDS)
such as Amadeus, Galileo, or Sabre.

Key Responsibilities:

• Handle inbound and outbound customer calls related to flight, hotel, and travel package inquiries.
• Provide accurate information, quotations, and itinerary options using GDS platforms.
• Manage reservations, ticket issuance, cancellations, and re-bookings efficiently.
• Support clients with post-booking services, amendments, refunds, and travel documentation.
• Maintain customer satisfaction through professional communication and prompt problem-solving.
• Coordinate with airlines, hotels, and internal departments to ensure smooth service delivery.
• Update and maintain client records and booking information in the CRM system.
• Promote company products and services, including travel insurance and holiday packages.
• Achieve individual and team sales and service targets.

Requirements:

• Proven experience in a
  travel agency or call centre environment
  .
• Proficient in at least one
  GDS system (Amadeus, Sabre, or Galileo)
  .
• Excellent
  communication skills in both Arabic and English
  (written and spoken).
• Strong customer service orientation and attention to detail.
• Ability to multitask and handle high call volumes efficiently.
• Knowledge of airline fare rules, ticketing procedures, and visa requirements.
• Basic computer literacy (MS Office, CRM systems, email etiquette).
• Positive attitude, team spirit, and a passion for the travel industry.

Preferred Qualifications:

• Diploma or degree in
  Travel & Tourism Management
  or related field.
• Previous experience in a
  Bahrain-based travel agency or airline call centre
  .
• Familiarity with
  BSP, IATA, or corporate travel accounts
  handling.

Employment Type:

Full-time

Salary:

Competitive, based on experience + performance incentives

We are looking for a motivated and experienced
Call Centre Executive
with a background in the travel field and hands-on experience in
Global Distribution Systems (GDS)
.

Key Responsibilities:

• Handle inbound and outbound customer calls.
• Provide accurate information, quotations, and itinerary options using GDS platforms.
• Manage reservations, ticket issuance, cancellations, and re-bookings efficiently.
• Support clients with post-booking services, amendments, refunds, and travel documentation.
• Maintain customer satisfaction through professional communication and prompt problem-solving.
• Coordinate with airlines, hotels, and internal departments to ensure smooth service delivery.
• Update and maintain client records and booking information in the CRM system.
• Promote company products and services, including travel insurance and holiday packages.
• Achieve individual and team sales and service targets.

Requirements:

• Proven experience in a
  travel agency or call centre environment
  .
• Proficient in at least one
  GDS system.
• Excellent
  communication skills in both Arabic and English
  (written and spoken).
• Strong customer service orientation and attention to detail.
• Ability to multitask and handle high call volumes efficiently.
• Basic computer literacy (MS Office, CRM systems, email etiquette).
• Positive attitude, team spirit, and a passion for the travel industry.

Preferred Qualifications:

• Diploma or degree in
  Travel & Tourism Management
  or related field.
• Previous experience in a
  Bahrain-based travel agency or airline call centre
  .
• Familiarity with
  BSP, IATA, or corporate travel accounts
  handling.

� Call Center Agent � (Bahrain Residents Only)
A leading insurance company in Bahrain is hiring Call Center Agents with the following requirements:
- Experience in Customer Service, Hospitality, or Call Centers
- Fluency in Arabic and English
- Proficiency in MS Office
- Strong communication, problem-solving, and teamwork skills

Required Call Center Agent for a group of Restaurants. Excellent communication and guest service skills required. Arabic an added advantage. ONLY THOSE WHO WORKED IN HOSPITALITY NEED APPLY.

The Call Center Agent is responsible for handling customer calls in a professional, courteous, and efficient manner. The role involves receiving and processing customer orders, providing information about menu items, promotions, and services, resolving customer concerns, and ensuring a positive customer experience that aligns with Pasta Express standards.

Job Type: Full-time

Job Responsibilities:

• MUST be Bahraini Nationality and have a previous experience in restaurant call center or same.
• Able speak english and arabic with good communication skills.
• Speed of answer effectively and efficiently.
• Successful resolution of customer inquiries or complaints during the initial contact with the proper training.
• Properly identify the complaints or inquiries at once and turn to success rate in shorter call time.
• Reduction of call handling time cost.
• Reduction of average call wait time.
• Ensuring customers are dealt professionally with efficiency to reduce the disengagement or termination of calls.
• Effectively monitor the call abandonments and ensure to call back in proper timelines.
• Ensuring customer satisfaction score and guarantee the best possible experience.
• Cross-Selling/Up-Selling to customers.

Job Type: Full-time

Brief Description:

Being a Customer Service Coordinator at our Assistance Company, Swan International Assistance is an exciting, challenging and career developing role.

To be successful as a Customer Service Coordinator, the candidate must have good interpersonal skills to understand customers' inquiries or complaints and deal effectively with Clients who may be worried, frustrated, or angry. As a Customer Service Coordinator, one must be able to learn quickly so they can acquire the product knowledge to answer customers' questions accurately and provide appropriate service. The Customer Service Coordinator must also have a good knowledge of telephone and computer systems to use call center systems efficiently.

Swan International Assistance handles calls for clients on behalf of insurance companies, mainly for Travel Assistance, Medical Assistance, Personal Accidents, and more, as well as other services.

Successful candidates must be able to work under stress, handle First Call, get client details, and apply the right contract/service to the query.

Duties
and Responsibilities:

• First-Call Resolution:
  Quickly and effectively resolve customer issues on the first call, following company procedures to provide top-notch service.

• Case Management:
  Open, manage, and process customer cases, including claims and medical reimbursements, ensuring all information is accurately recorded and followed up on.

• Collaboration and Reporting:
  Work closely with team leaders and supervisors to escalate complex cases and generate necessary reports for management.

• Process Adherence:
  Consistently follow company policies and procedures for all tasks, from handling documents to attending scheduled shifts and training sessions.

• Client Satisfaction:
  Actively seek client feedback to improve service quality and contribute to team performance goals.

This role requires a proactive and detail-oriented individual who can manage multiple tasks while providing exceptional support to our clients.

Main Areas:

• Proven capabilities to handle workload in the Alarm Center during shifts.
• Proven capabilities to maintain and improve C-sat and Call Resolutions.
• Proven capabilities to learn fast and improve own capabilities.
• Proven record of handling responsibilities in the most professional manner.

Qualifications for role:

Skills:

• Excellent Communication skills
• Excellent Organization skills
• Excellent Analytical skills
• Excellent Customer Service oriented skills

Knowledge:

• A minimum of a Diploma
  Degree.
• Bachelor's degree is preferred.
• Fluent in English and Arabic with excellent verbal and written skills.

About The Role
Job Purpose:

• To assist customer by answering and responding to his inquiries, questions and complaints with the highest degree of courtesy and professionalism to achieve customers services business objective.

Main Responsibilities & Duties

• Answer inbound calls to assist customers who have specific inquiries.
• Build customer's trust in the services and products offered by Zain.
• Provide personalized customer service of the highest level.
• Ability to treat people with respect under all circumstances, instill trust in others beside upon the values of the organization.
• Dependability to follow instructions as well as take responsibility for their actions and also keep commitments.
• Ability to work as part of a team- to achieve performance metrics.
• Assist customers with all issues and escalate them to management appropriately.
• Update job knowledge by studying new product descriptions; participating in educational opportunities.
• Identify areas of improvement in complaints and service requests handling processes applied at all touch points.
• Convey practical feedback on customer experiences for all products and services to product owners for enhancement and development.
• Performs any other related duties as assigned or needed.

Core Competencies

• Understanding Individual Differences of Customers.
• Good Verbal Communication (Well Spoken-Clear Voice-High Volume Good use of Tone).
• A sound knowledge of telephone etiquette.
• Listening Skills (Ask the right questions- Listen carefully and take note of the client's individual need).
• Language Abilities (English – Arabic) - Urdu is a plus.
• Computer Skills (Microsoft Office Basic).
• Effectiveness of customer retention.
• Effectiveness of issue resolution/decision making/change control and risk management.

Qualifications And Experience

• University student (2nd year and above).
• Experience is a plus.
• Able to full time on shift basis.

About Application Process
If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):

• Resume/CV

• Supervise and manage daily operations of the aquatic center, ensuring adherence to all safety protocols and procedures.
• Lead, train, and schedule a team of lifeguards, swim instructors, and pool attendants.
• Conduct regular safety inspections of the pool area, equipment, and chemical levels.
• Ensure compliance with all local health and safety regulations and certifications.
• Develop and implement emergency action plans and response procedures.
• Oversee the maintenance and repair of pool equipment, filtration systems, and facility grounds.
• Manage inventory of supplies, chemicals, and equipment, ensuring adequate stock levels.
• Assist with the planning and execution of aquatic programs, events, and swimming lessons.
• Respond to patron inquiries, concerns, and emergencies in a professional and timely manner.
• Monitor facility usage and implement strategies to optimize operations and enhance patron satisfaction.
• Prepare operational reports and maintain accurate records.

• High school diploma or equivalent; Bachelor's degree in Recreation Management, Sports Management, or a related field is preferred.
• Minimum of 3-5 years of experience in aquatic facility operations or lifeguard management.
• Current Lifeguard, CPR/AED, and First Aid certifications are mandatory.
• Pool Operator certification (e.g., CPO) is highly desirable.
• Proven experience in supervising and leading a team.
• Strong knowledge of pool chemistry, water quality management, and pool maintenance.
• Excellent understanding of aquatic safety principles and risk management.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Experience with scheduling software and facility management systems.

Job Title:

Customer Service & Logistics Coordinator (Remote, Full-Time)

Work Schedule:

Flexible, Full-Time – Work from Home

Language Requirement:

Fluent in English (Arabic is a cherry on top)

Job Overview:

We're looking for a proactive, detail-oriented, and
exceptionally smart

individual to manage daily customer service and logistics tasks. This is a flexible, remote position—perfect for someone who communicates well, enjoys solving problems, and wants to grow into a more senior role over time. Ideally, you are passionate about watches and excited to help us build a brand that customers love.

We're not just looking for someone to answer emails: we want a capable person who can evolve into an operations manager as the business grows.

Roles & Responsibilities:

Customer Service

• Respond to customer emails and messages on Instagram and other social platforms in a timely, friendly, and professional manner.

• Handle questions about orders, shipping, returns, exchanges, and product concerns.

• Provide regular updates to customers regarding their orders, returns, or issues.

• Use tools like ChatGPT (this is a must)

to help draft thoughtful, accurate replies when needed.

Logistics & Order Fulfillment

• Book and manage daily shipments using courier platforms.

• Monitor shipment statuses and follow up on packages with exceptions, delays, or issues.

• Liaise with courier companies to resolve problems and keep customers informed.

• Track, manage, and keep records of product returns, especially those related to refunds, damages, or defects.

Administrative Support

• Maintain clear logs for communication, shipping, and returns in Excel, Google Sheets, or other tools.

• Collaborate with the team to escalate priority matters.

• Suggest and implement ways to improve the customer experience and order flow process.

Requirements:

• Fluent in English (written and spoken)—Arabic is a big bonus.

• Excellent communication and organizational skills.

• Very comfortable working independently and managing time effectively.

• Familiar with Instagram, Gmail, courier dashboards, Excel, Office, and Google Sheets.

• Previous experience in customer service or logistics is a plus.

• Must be comfortable using ChatGPT to enhance communication speed and quality.

• Ideally, you love watches and want to grow with us long-term.

Ideal Candidate Profile:

You are smart, resourceful, and ambitious—someone who can take ownership of day-to-day operations while thinking ahead. You'll start by handling customer support and logistics, but over time, you'll help improve processes and eventually step into a more strategic role such as Operations Manager.

If you're looking for a role where you can learn, grow, and make a real impact, we'd love to hear from you.