Explore opportunities in Bahrain as a Call Center Manager, where your leadership skills can shine. These management roles involve overseeing daily operations, ensuring customer satisfaction, and optimizing team performance. You will be responsible for training staff, implementing strategies to improve service quality, and managing call center technology.852 Call Center Manager jobs in Bahrain
Quality Assurance Manager - Contact Center
Manama, Capital
Tafaseel BPO
Posted 17 days ago
Job Viewed
Job Description
Job Summary:
We are looking for an experienced and results-driven Quality Manager to lead our quality assurance initiatives at Tafaseel BPO. The Quality Manager will be responsible for developing, implementing, and managing quality assurance processes to ensure that our BPO operations consistently meet and exceed client expectations and industry standards. This role is essential for maintaining a high level of service quality and operational efficiency.
Key Responsibilities:- Quality Strategy Development: Design and implement a comprehensive quality assurance strategy aligned with organizational goals and client requirements.
- Monitoring and Evaluation: Oversee the monitoring of service delivery processes, conducting regular evaluations and audits to ensure compliance with established quality standards.
- Data Analysis: Analyze quality performance metrics and trends, preparing detailed reports to inform decision-making and continuous improvement initiatives.
- Team Leadership: Lead and mentor the quality assurance team, fostering a culture of quality and accountability throughout the organization.
- Feedback and Improvement: Provide constructive feedback and coaching to employees based on quality assessments, and collaborate with training teams to address skill gaps.
- Process Enhancement: Identify opportunities for process improvements and implement best practices to enhance service quality and operational efficiency.
- Client Liaison: Serve as the primary point of contact for quality-related client inquiries, addressing concerns and ensuring alignment with client expectations.
- Compliance Assurance: Ensure adherence to regulatory and industry standards, conducting regular compliance audits and implementing corrective actions as necessary.
- Stakeholder Collaboration: Work closely with cross-functional teams, including Operations, Training, and Client Services, to drive quality initiatives and improvements.
- Bachelor’s degree in business administration, Quality Management, or a related field; master’s degree is a plus.
- Proven experience in quality management, preferably within the BPO industry, with a minimum of 3 years in a leadership role.
- Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
- Excellent communication and interpersonal skills, capable of engaging effectively with all levels of staff and clients.
- Familiarity with quality management frameworks (e.g., Six Sigma, ISO, CMMI) and quality assurance tools.
- Fluency in Both Arabic and English.
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0
Operations Management Consultant
BH-404 Ghuraifa, Capital
BHD4000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a prestigious management consulting firm, is seeking a highly analytical and client-focused Operations Management Consultant to join their dedicated team in Jidhafs, Capital, BH . This role involves partnering with clients across various industries to identify inefficiencies, optimize operational processes, and drive sustainable business improvements. You will conduct in-depth assessments of client operations, analyze performance metrics, and develop data-driven strategies to enhance productivity, reduce costs, and improve overall business outcomes.
Key responsibilities include leading project teams, managing client relationships, and delivering impactful recommendations. You will be responsible for designing and implementing operational frameworks, supply chain improvements, lean manufacturing initiatives, and quality management systems. The role demands strong problem-solving skills, the ability to work collaboratively with diverse teams, and excellent presentation skills to communicate findings and recommendations effectively to senior management. You will be instrumental in driving change management initiatives and ensuring the successful adoption of new processes and technologies.
The ideal candidate will possess a Bachelor's degree in Business Administration, Industrial Engineering, Operations Management, or a related field. An MBA or advanced degree is preferred. A minimum of 5 years of experience in management consulting, with a strong focus on operational improvement, is required. Demonstrable experience in process re-engineering, supply chain optimization, and performance management is essential. Exceptional analytical capabilities, strong project management skills, and proficiency in data analysis tools are mandatory. The ability to travel to client sites as needed and work effectively in a hybrid model, balancing on-site client engagement with remote work, is crucial. This is an excellent opportunity to work on challenging projects, develop strategic insights, and contribute to the success of a wide range of businesses. Location: Jidhafs, Capital, BH
Key responsibilities include leading project teams, managing client relationships, and delivering impactful recommendations. You will be responsible for designing and implementing operational frameworks, supply chain improvements, lean manufacturing initiatives, and quality management systems. The role demands strong problem-solving skills, the ability to work collaboratively with diverse teams, and excellent presentation skills to communicate findings and recommendations effectively to senior management. You will be instrumental in driving change management initiatives and ensuring the successful adoption of new processes and technologies.
The ideal candidate will possess a Bachelor's degree in Business Administration, Industrial Engineering, Operations Management, or a related field. An MBA or advanced degree is preferred. A minimum of 5 years of experience in management consulting, with a strong focus on operational improvement, is required. Demonstrable experience in process re-engineering, supply chain optimization, and performance management is essential. Exceptional analytical capabilities, strong project management skills, and proficiency in data analysis tools are mandatory. The ability to travel to client sites as needed and work effectively in a hybrid model, balancing on-site client engagement with remote work, is crucial. This is an excellent opportunity to work on challenging projects, develop strategic insights, and contribute to the success of a wide range of businesses. Location: Jidhafs, Capital, BH
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1
Operations Management Director
401 Al Malikiyah, Northern
BHD9500 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a strategic and highly experienced Operations Management Director to lead and optimize their operational functions. This senior leadership role is responsible for overseeing day-to-day operations, ensuring efficiency, productivity, and adherence to quality standards. The Director will develop and implement operational strategies, manage budgets, lead cross-functional teams, and drive continuous improvement initiatives. A proven track record in operational leadership, supply chain management, and process optimization is essential. This role is based in our main office in Hidd, Muharraq, BH .
Responsibilities:
Responsibilities:
- Develop and execute strategic operational plans aligned with company objectives.
- Oversee all aspects of daily operations, including logistics, production, and service delivery.
- Manage operational budgets and ensure cost-effectiveness.
- Lead, mentor, and develop operational teams to achieve high performance.
- Implement and monitor key performance indicators (KPIs) for operational efficiency.
- Drive continuous improvement initiatives using methodologies such as Lean and Six Sigma.
- Ensure compliance with all relevant health, safety, and environmental regulations.
- Optimize supply chain management and inventory control processes.
- Foster strong relationships with internal departments and external stakeholders.
- Identify and implement innovative technologies to enhance operational capabilities.
- Bachelor's degree in Business Administration, Operations Management, Engineering, or a related field. Master's degree preferred.
- Minimum of 8 years of progressive experience in operations management, with at least 3 years in a senior leadership role.
- Demonstrated success in improving operational efficiency and productivity.
- Strong understanding of supply chain management, logistics, and quality control.
- Proficiency in Lean Manufacturing, Six Sigma, or other continuous improvement methodologies.
- Excellent leadership, communication, and interpersonal skills.
- Proven ability to manage budgets and financial performance.
- Strategic thinking and problem-solving capabilities.
- Experience with ERP systems and operational software.
- Ability to drive change and manage complex projects.
This advertiser has chosen not to accept applicants from your region.
2
Operations Management Director
101 Tubli
BHD140000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a leading organization in its sector, is seeking a highly experienced and strategic Operations Management Director to lead and optimize its operational functions. This is a key leadership role requiring a visionary approach to efficiency, productivity, and strategic growth. The successful candidate will be responsible for overseeing all aspects of daily operations, ensuring the smooth and effective execution of business strategies. Key responsibilities include developing and implementing operational policies and procedures, managing departmental budgets, and identifying areas for process improvement. You will lead and mentor a team of operations managers and staff, fostering a culture of high performance and continuous improvement. The Director of Operations will be instrumental in strategic planning, resource allocation, and performance management to achieve organizational goals. A strong understanding of supply chain management, logistics, quality control, and risk management is essential. The ideal candidate will possess exceptional leadership, decision-making, and problem-solving skills. Proven experience in driving operational excellence and implementing best practices is required. This role demands excellent communication and interpersonal skills to effectively liaunt with internal departments, external partners, and stakeholders. The ability to analyze complex operational data and translate it into actionable insights for strategic decision-making is critical. We are looking for an individual who can inspire teams, drive innovation, and ensure the sustained success and growth of the organization.
Location: This position is located in A'ali, Northern, BH .
Location: This position is located in A'ali, Northern, BH .
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3
Operations Management Director
400 Al Malikiyah, Northern
BHD120000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a dynamic manufacturing firm, is seeking an experienced and strategic Operations Management Director to oversee their operations in Hidd, Muharraq, BH . This role offers a hybrid work arrangement, blending essential on-site leadership with the flexibility to manage responsibilities remotely. You will be responsible for planning, directing, and coordinating all aspects of the company's operations to ensure efficiency, quality, and cost-effectiveness. The ideal candidate will possess a strong background in operations management, supply chain, and process improvement, with a proven ability to lead and motivate large teams. Key responsibilities include developing and implementing operational strategies, managing budgets, optimizing production processes, ensuring compliance with safety and environmental regulations, and driving continuous improvement initiatives. You will work closely with department heads to achieve operational excellence and support the company's overall business objectives. We are looking for a highly analytical, results-oriented leader with exceptional problem-solving skills and a deep understanding of manufacturing environments. A minimum of 8 years of progressive experience in operations management, with at least 3 years in a director-level role, is required. Strong leadership, communication, and interpersonal skills are essential for success in this role. This is a critical opportunity to make a significant impact on the company's success, driving efficiency and growth through effective operational leadership. Join a reputable organization committed to innovation and operational excellence.
Responsibilities:
Responsibilities:
- Oversee all daily operations of the company.
- Develop and implement strategic operational plans.
- Manage budgets and control operational costs.
- Optimize production processes for efficiency and quality.
- Ensure compliance with safety and regulatory standards.
- Lead and mentor operations teams.
- Drive continuous improvement initiatives (e.g., Lean, Six Sigma).
- Manage supply chain and logistics operations.
- Analyze operational data and generate performance reports.
- Collaborate with cross-functional leadership to achieve business goals.
This advertiser has chosen not to accept applicants from your region.
4
Operations Management Consultant
00973 Al Seef
BHD120 Hourly
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a prestigious management consulting firm specializing in operational efficiency and business transformation, is seeking a seasoned Operations Management Consultant. This hybrid role offers the best of both worlds, blending focused remote work with essential in-office collaboration and client engagement. You will be instrumental in diagnosing operational challenges, developing strategic solutions, and guiding businesses through significant improvements in productivity, cost reduction, and overall performance. The position requires a results-driven individual with a robust analytical toolkit and a proven ability to influence stakeholders at all levels.
Key Responsibilities:
Required Qualifications:
This is an exceptional opportunity to leverage your expertise and drive significant positive change for a diverse range of clients. Join a team committed to excellence and innovation in the heart of Salmabad, Northern, BH , with a flexible hybrid working arrangement.
Key Responsibilities:
- Conduct in-depth assessments of current operational processes across various industries, identifying bottlenecks and inefficiencies.
- Develop comprehensive strategies and actionable recommendations to optimize supply chains, manufacturing, service delivery, and other core operations.
- Design and implement performance metrics and key performance indicators (KPIs) to track progress and measure success.
- Facilitate workshops and training sessions for client teams to ensure successful adoption of new processes and methodologies.
- Manage project timelines, resources, and budgets effectively, ensuring timely delivery of project milestones.
- Collaborate closely with cross-functional teams, including IT, finance, and human resources, to integrate operational improvements.
- Prepare and deliver compelling presentations to executive leadership, articulating findings, recommendations, and expected outcomes.
- Mentor junior consultants and contribute to the firm's intellectual capital through research and knowledge sharing.
- Build and maintain strong client relationships, fostering trust and ensuring client satisfaction.
Required Qualifications:
- Master's degree in Business Administration (MBA), Operations Management, Engineering, or a related field.
- Minimum of 7 years of experience in management consulting or a senior operational leadership role.
- Demonstrated expertise in process improvement methodologies such as Lean, Six Sigma, or Agile.
- Strong analytical and problem-solving skills, with the ability to translate complex data into strategic insights.
- Excellent project management capabilities, including experience with project planning, execution, and risk management.
- Exceptional interpersonal and communication skills, both written and verbal, with the ability to engage effectively with diverse stakeholders.
- Proficiency in data analysis tools and techniques.
- Proven ability to work effectively in a hybrid work environment, balancing remote autonomy with collaborative office presence.
- Experience in managing client expectations and delivering high-impact solutions.
This is an exceptional opportunity to leverage your expertise and drive significant positive change for a diverse range of clients. Join a team committed to excellence and innovation in the heart of Salmabad, Northern, BH , with a flexible hybrid working arrangement.
This advertiser has chosen not to accept applicants from your region.
5
Operations Management Lead
525 Jbeil
BHD47 Hourly
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a seasoned and strategic Operations Management Lead to guide and optimize their operational functions within a fully remote framework. This senior role requires a dynamic leader with a proven ability to enhance efficiency, drive productivity, and ensure the smooth execution of business processes across the organization. You will be responsible for overseeing day-to-day operations, developing and implementing operational strategies, and managing cross-functional teams to achieve organizational goals. The ideal candidate will possess a deep understanding of operational management principles, process improvement methodologies (e.g., Lean, Six Sigma), and performance metrics. Key responsibilities include identifying areas for operational improvement, streamlining workflows, and implementing best practices to maximize efficiency and minimize costs. You will collaborate closely with various departments to ensure alignment and effective integration of operational initiatives. This is a fully remote position, demanding exceptional leadership, communication, problem-solving, and project management skills to effectively manage and motivate a dispersed workforce. Proficiency in operational management software, ERP systems, and data analysis tools is essential for monitoring performance, reporting on key metrics, and driving informed decision-making. You will be expected to develop and implement robust operational plans and to ensure adherence to quality standards and regulatory requirements. A Bachelor's degree in Business Administration, Operations Management, or a related field is required. A Master's degree or relevant professional certifications are a plus. Significant experience in operations management, with a demonstrated track record of successfully leading operational transformations and managing complex projects, is essential. We are looking for an innovative and results-driven leader who can thrive in a challenging and dynamic remote work environment. This is a significant opportunity to shape the operational landscape for our client, with connections to **Janabiyah, Northern, BH**, all managed remotely.
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6
Operations Management Lead
7010 Isa Town, Northern
BHD85000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a dynamic and experienced Operations Management Lead to oversee and optimize critical business operations. This on-site role is crucial for ensuring efficiency, productivity, and the smooth execution of daily activities within the organization. You will lead a team of operations professionals, drive process improvements, and manage resources effectively to meet company objectives. The ideal candidate possesses strong leadership skills, a comprehensive understanding of operational management principles, and a proven ability to manage complex workflows.
Key Responsibilities:
Location Highlight: This is an on-site position located in Isa Town, Southern, BH .
Key Responsibilities:
- Direct and manage day-to-day operational activities to ensure efficiency and productivity.
- Develop and implement operational strategies and procedures that enhance productivity and reduce costs.
- Oversee resource allocation, including personnel, equipment, and budget management.
- Lead and mentor a team of operations staff, fostering a high-performance culture.
- Monitor operational performance metrics and identify areas for improvement.
- Implement and manage quality control processes to ensure high standards of service/product delivery.
- Collaborate with other departments to align operational activities with overall business goals.
- Manage inventory levels and supply chain logistics as applicable to the role.
- Ensure compliance with all relevant health, safety, and environmental regulations.
- Drive continuous improvement initiatives throughout the operations function.
Location Highlight: This is an on-site position located in Isa Town, Southern, BH .
This advertiser has chosen not to accept applicants from your region.
7
Operations Management Lead
202 Galali
BHD90000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a strategic and results-driven Operations Management Lead to join their team in **Sanad, Capital, BH**. This crucial hybrid role will be responsible for overseeing and optimizing operational processes across various departments, ensuring efficiency, quality, and cost-effectiveness. You will lead a team of operational specialists, implement best practices, and drive continuous improvement initiatives. The ideal candidate will possess strong analytical and problem-solving skills, a comprehensive understanding of operational management principles, and the ability to foster a culture of high performance. This role requires a blend of strategic thinking and hands-on execution, with on-site presence required for team leadership, site assessments, and critical operational activities, while allowing for remote work for strategic planning and analysis.
Responsibilities:
Qualifications:
Responsibilities:
- Develop and implement operational strategies to enhance efficiency, productivity, and profitability.
- Oversee daily operations, ensuring smooth execution of business processes and adherence to quality standards.
- Lead, mentor, and develop a team of operational staff, fostering a collaborative and high-performance environment.
- Identify areas for process improvement and implement solutions to streamline operations and reduce costs.
- Develop and monitor key performance indicators (KPIs) to track operational effectiveness and identify trends.
- Manage departmental budgets, resources, and vendor relationships effectively.
- Ensure compliance with all relevant regulations, policies, and procedures.
- Collaborate with cross-functional teams to align operational activities with organizational goals.
- Drive initiatives related to operational excellence, lean methodologies, and continuous improvement.
- Conduct regular operational reviews and provide reports to senior management.
Qualifications:
- Master's degree in Business Administration, Operations Management, or a related field.
- Minimum of 7 years of progressive experience in operations management, with proven leadership capabilities.
- Strong understanding of operational processes, supply chain management, and performance optimization techniques.
- Excellent analytical, problem-solving, and decision-making skills.
- Demonstrated ability to lead and motivate teams.
- Proficiency in project management and process improvement methodologies (e.g., Lean, Six Sigma).
- Strong communication and interpersonal skills, with the ability to influence stakeholders at all levels.
- Experience with ERP systems and operational software is a plus.
- Ability to work effectively in a hybrid work model, balancing on-site responsibilities with remote work.
- Strategic thinker with a hands-on approach to operational execution.
This advertiser has chosen not to accept applicants from your region.
8
Operations Management Director
207 Busaiteen, Muharraq
BHD95000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a seasoned and strategic Operations Management Director to oversee and optimize all operational facets of our growing organization. This is a key leadership role responsible for ensuring efficiency, productivity, and high-quality output across various departments. The successful candidate will be instrumental in developing and implementing operational strategies, setting performance benchmarks, and driving continuous improvement initiatives. You will manage budgets, resources, and key performance indicators (KPIs) to achieve organizational goals. This role requires a proactive leader with a strong understanding of operational best practices, supply chain management, and team leadership. The Director will collaborate closely with senior management to align operational plans with overarching business objectives. A significant part of this role involves analyzing operational data, identifying bottlenecks, and implementing solutions to enhance overall performance. The ability to foster a culture of excellence, innovation, and accountability within the operations team is paramount. You will be responsible for talent development, ensuring the team is equipped with the necessary skills and resources to succeed. The role also encompasses risk management and ensuring compliance with all relevant regulations. The ideal candidate will possess exceptional problem-solving skills, a meticulous attention to detail, and outstanding communication and interpersonal abilities. A strong background in process improvement methodologies, such as Lean or Six Sigma, is highly desirable. This is a hybrid position, requiring some in-office presence for team collaboration and strategic meetings, while also allowing for remote flexibility. Responsibilities:
- Develop and execute strategic operational plans to achieve business objectives.
- Oversee daily operations of various departments, ensuring efficiency and effectiveness.
- Manage budgets, forecast operational needs, and control expenses.
- Implement process improvements and best practices to enhance productivity and quality.
- Lead, mentor, and develop a high-performing operations team.
- Monitor key performance indicators (KPIs) and provide regular reports to senior management.
- Ensure compliance with all industry regulations and company policies.
- Identify and mitigate operational risks.
- Collaborate with cross-functional teams to drive organizational success.
- Master's degree in Business Administration, Operations Management, or a related field.
- 10+ years of progressive experience in operations management, with at least 5 years in a leadership role.
- Proven track record of successful operational strategy development and implementation.
- Extensive experience with process improvement methodologies (Lean, Six Sigma).
- Strong financial acumen and budget management skills.
- Excellent leadership, communication, and problem-solving abilities.
- Experience in managing hybrid workforces.
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