Explore opportunities in Bahrain as a Call Center Manager, where your leadership skills can shine. These management roles involve overseeing daily operations, ensuring customer satisfaction, and optimizing team performance. You will be responsible for training staff, implementing strategies to improve service quality, and managing call center technology.164 Call Center Manager jobs in Bahrain
Quality Assurance Manager - Contact Center
Manama, Capital
Tafaseel BPO
Posted 9 days ago
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Job Description
Job Summary:
We are looking for an experienced and results-driven Quality Manager to lead our quality assurance initiatives at Tafaseel BPO. The Quality Manager will be responsible for developing, implementing, and managing quality assurance processes to ensure that our BPO operations consistently meet and exceed client expectations and industry standards. This role is essential for maintaining a high level of service quality and operational efficiency.
Key Responsibilities:- Quality Strategy Development: Design and implement a comprehensive quality assurance strategy aligned with organizational goals and client requirements.
- Monitoring and Evaluation: Oversee the monitoring of service delivery processes, conducting regular evaluations and audits to ensure compliance with established quality standards.
- Data Analysis: Analyze quality performance metrics and trends, preparing detailed reports to inform decision-making and continuous improvement initiatives.
- Team Leadership: Lead and mentor the quality assurance team, fostering a culture of quality and accountability throughout the organization.
- Feedback and Improvement: Provide constructive feedback and coaching to employees based on quality assessments, and collaborate with training teams to address skill gaps.
- Process Enhancement: Identify opportunities for process improvements and implement best practices to enhance service quality and operational efficiency.
- Client Liaison: Serve as the primary point of contact for quality-related client inquiries, addressing concerns and ensuring alignment with client expectations.
- Compliance Assurance: Ensure adherence to regulatory and industry standards, conducting regular compliance audits and implementing corrective actions as necessary.
- Stakeholder Collaboration: Work closely with cross-functional teams, including Operations, Training, and Client Services, to drive quality initiatives and improvements.
- Bachelor’s degree in business administration, Quality Management, or a related field; master’s degree is a plus.
- Proven experience in quality management, preferably within the BPO industry, with a minimum of 3 years in a leadership role.
- Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
- Excellent communication and interpersonal skills, capable of engaging effectively with all levels of staff and clients.
- Familiarity with quality management frameworks (e.g., Six Sigma, ISO, CMMI) and quality assurance tools.
- Fluency in Both Arabic and English.
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Operations Management Director
108 Saar, Northern
BHD95000 Annually
WhatJobs
Posted today
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Our client is seeking a strategic and experienced Operations Management Director to lead and optimize their operational functions across multiple departments in Saar, Northern, BH . This senior leadership role is responsible for overseeing day-to-day operations, developing and implementing operational strategies, and ensuring the efficient and effective delivery of services. The Director will play a crucial role in driving performance improvements, managing resources, and fostering a culture of excellence and continuous improvement. Key responsibilities include setting operational goals and objectives, developing and managing operational budgets, leading and mentoring operations teams, implementing best practices in operational management, ensuring compliance with regulatory requirements, and identifying opportunities for cost savings and process enhancements. The ideal candidate will possess a deep understanding of operational dynamics within their industry, coupled with strong leadership, strategic planning, and problem-solving skills. Experience in change management and successfully leading large-scale operational transformations is highly desirable. This is an exceptional opportunity for a seasoned management professional to shape the operational landscape of a growing organization and make a significant impact on its success. The candidate will be instrumental in streamlining operations, enhancing efficiency, and ensuring the highest levels of service quality.
Qualifications:
Qualifications:
- Bachelor's degree in Business Administration, Management, Engineering, or a related field; MBA preferred.
- Minimum of 10 years of progressive experience in operations management or a related leadership role.
- Proven track record of successfully managing complex operational functions and driving significant improvements.
- Strong strategic planning and execution capabilities.
- Excellent leadership, team building, and motivational skills.
- In-depth knowledge of operational best practices and methodologies.
- Strong financial acumen and experience managing substantial budgets.
- Exceptional analytical and problem-solving skills.
- Outstanding communication and interpersonal skills, with the ability to influence stakeholders at all levels.
- Experience in a hybrid work environment is beneficial.
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1
Operations Management Lead
7001 Southern, Southern
BHD5000 Annually
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Our client is seeking a highly motivated and results-oriented Operations Management Lead to oversee and optimize operational processes at their facility in Nuwaidrat, Southern, BH . This senior management role is responsible for ensuring the efficiency, productivity, and quality of daily operations across various departments. The Operations Management Lead will develop and implement operational strategies, set performance goals, and manage resources effectively to achieve business objectives. Key responsibilities include process improvement, supply chain management, inventory control, and team leadership. You will be instrumental in identifying bottlenecks, implementing solutions, and driving continuous improvement initiatives to enhance operational performance. The ideal candidate will possess strong leadership, strategic planning, and problem-solving skills. A deep understanding of lean manufacturing principles, Six Sigma methodologies, or other operational excellence frameworks is highly desirable. You will work closely with department managers, staff, and stakeholders to foster a culture of efficiency, accountability, and collaboration. This is a challenging and rewarding opportunity for a seasoned operations professional to make a significant impact on the company's success. The ability to analyze operational data, make informed decisions, and communicate effectively with all levels of the organization is crucial. You should be adept at managing change and motivating teams to achieve peak performance. Strong financial acumen and experience in budget management are also essential.
Responsibilities:
Qualifications:
Responsibilities:
- Lead and manage day-to-day operations to ensure efficiency, quality, and productivity.
- Develop and implement operational strategies and process improvements.
- Set operational goals and key performance indicators (KPIs), and monitor progress.
- Oversee supply chain, inventory management, and resource allocation.
- Identify operational bottlenecks and implement solutions to improve workflow.
- Drive continuous improvement initiatives using methodologies such as Lean or Six Sigma.
- Manage operational budgets and control costs effectively.
- Lead, mentor, and develop a team of operational staff and supervisors.
- Ensure compliance with all relevant health, safety, and environmental regulations.
- Collaborate with other departments to ensure seamless integration of operations.
- Report on operational performance to senior management.
- Foster a culture of operational excellence, accountability, and collaboration.
Qualifications:
- Bachelor's degree in Operations Management, Business Administration, Engineering, or a related field.
- Significant experience in operations management, with a proven track record of success.
- Strong leadership and team management skills.
- Expertise in process improvement methodologies (e.g., Lean, Six Sigma).
- Excellent analytical, strategic planning, and problem-solving abilities.
- Proficiency in operational planning and forecasting.
- Experience in budget management and financial analysis.
- Strong communication and interpersonal skills.
- Ability to work effectively under pressure and manage multiple priorities.
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2
Operations Management Executive
204 Busaiteen, Muharraq
BHD90000 Annually
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Posted today
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Job Description
An exceptional opportunity awaits a seasoned professional to step into the role of Operations Management Executive with our client, a rapidly growing enterprise. This position requires a dynamic leader to oversee and optimize daily business operations, ensuring efficiency, productivity, and profitability. The role is based at our client's facilities in Busaiteen, Muharraq, BH , demanding full-time on-site presence to foster a collaborative and high-performance work environment. You will be instrumental in developing and implementing strategic operational plans, managing budgets, and overseeing resource allocation. Key responsibilities include streamlining processes, enhancing operational performance, and ensuring compliance with all relevant regulations and standards. The ideal candidate will possess a strong background in management, a proven ability to lead teams, and expertise in strategic planning and execution. You should be adept at identifying areas for improvement, implementing innovative solutions, and driving change across the organization. Excellent leadership, communication, and interpersonal skills are crucial for success in this role, as you will interact with various departments, stakeholders, and external partners. We seek individuals with a demonstrated capacity for strategic thinking, effective decision-making, and a commitment to achieving organizational goals. The ability to manage complex projects, analyze operational data, and translate insights into actionable strategies is essential. This is a high-impact role where you will shape the operational future of our client, contributing directly to their sustained success and market leadership. Your leadership will guide operational teams towards excellence, ensuring smooth and efficient functioning across all business units.
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3
Operations Management Consultant
315 Southern, Southern
BHD130 Hourly
WhatJobs
Posted 1 day ago
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Job Description
Our client, a dynamic consulting firm specializing in operational efficiency, is looking for a highly experienced Operations Management Consultant to join their team in Nuwaidrat, Southern, BH . This hybrid role requires a professional who can effectively balance on-site client engagements with remote analysis and reporting. You will be instrumental in helping clients optimize their business processes, improve productivity, reduce costs, and enhance overall operational performance. The ideal candidate will possess a strong track record in diagnosing operational challenges, developing practical solutions, and leading implementation efforts across various industries. Responsibilities include conducting in-depth operational assessments, identifying bottlenecks and inefficiencies, designing streamlined workflows, and implementing best practices in supply chain management, lean manufacturing, quality control, and logistics. You will work closely with client teams, facilitating workshops, providing training, and ensuring the successful adoption of new processes and technologies. Excellent analytical, problem-solving, and communication skills are essential, along with the ability to build rapport and trust with stakeholders at all levels. This position demands a results-oriented individual with a deep understanding of operational frameworks and a passion for driving positive change. A Bachelor's or Master's degree in Business Administration, Engineering, or a related field, coupled with significant consulting experience, is required. The ability to manage multiple projects concurrently and deliver exceptional value to clients is paramount. This is an exciting opportunity to leverage your expertise to make a tangible impact on businesses and contribute to the growth of our consulting practice. You will be expected to stay current with industry trends and emerging technologies that can drive operational excellence. The consultant will be responsible for developing clear and actionable recommendations, supported by robust data analysis and financial justification. A proactive approach to client management and problem-solving is key.
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4
Operations Management Lead
23151 Hamad Town, Northern
BHD95000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Our client is seeking a highly motivated and experienced Operations Management Lead to oversee and optimize daily operations. The ideal candidate will possess a strong understanding of operational strategy, team leadership, and process improvement methodologies. You will be responsible for ensuring that all operations are carried out efficiently and effectively, meeting company standards and objectives. This role requires a blend of strategic thinking and hands-on execution, working closely with various departments to achieve business goals. The position offers a hybrid work arrangement, allowing for a balance between in-office collaboration and remote flexibility. Key Responsibilities:
- Develop and implement operational strategies aligned with the company's overall business objectives.
- Manage and lead the operations team, fostering a culture of high performance, collaboration, and continuous improvement.
- Oversee daily operational activities, ensuring smooth workflow and adherence to established procedures.
- Monitor operational performance through key performance indicators (KPIs) and implement corrective actions as needed.
- Identify opportunities for process improvement and implement best practices to enhance efficiency, reduce costs, and improve quality.
- Manage budgets and resources effectively to meet operational targets.
- Ensure compliance with all relevant regulations, safety standards, and company policies.
- Collaborate with other departments, such as sales, marketing, and finance, to ensure seamless integration of operations.
- Develop and maintain strong relationships with suppliers and external partners.
- Conduct regular performance reviews and provide coaching and development opportunities for team members.
- Prepare regular reports on operational performance for senior management.
- Bachelor's degree in Business Administration, Management, Engineering, or a related field. An MBA or Master's degree is preferred.
- Minimum of 7 years of experience in operations management or a similar leadership role.
- Proven track record of successfully managing and optimizing complex operations.
- Strong understanding of operational strategies, supply chain management, and process improvement methodologies (e.g., Lean, Six Sigma).
- Excellent leadership, team management, and interpersonal skills.
- Proficiency in financial management and budgeting.
- Strong analytical and problem-solving abilities.
- Excellent communication and presentation skills.
- Ability to work effectively in a hybrid work environment, balancing remote and in-office responsibilities.
- Familiarity with ERP systems and operational software.
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5
Operations Management Lead
903 BH Bilad Al Qadeem, Capital
BHD95000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Our client is seeking a dynamic and results-oriented Operations Management Lead to oversee and optimize their business operations. This hybrid role requires a combination of on-site presence for strategic planning, team leadership, and operational oversight, along with remote work for focused analysis and reporting. You will be responsible for driving operational efficiency, implementing best practices, and ensuring the seamless execution of day-to-day activities. Your duties will include developing operational strategies, managing budgets, leading cross-functional teams, and identifying areas for improvement. The ideal candidate will have a strong understanding of process management, supply chain logistics, and quality control. You will be expected to analyze operational data, develop performance metrics, and implement solutions to enhance productivity and reduce costs. This role requires excellent leadership, communication, and problem-solving skills. You will foster a culture of continuous improvement and empower your team to achieve their goals. Experience with project management methodologies and performance tracking tools is essential. You will collaborate with various departments, including finance, marketing, and human resources, to align operational goals with overall business objectives. The ability to adapt to a hybrid work environment, managing responsibilities both remotely and on-site, is crucial for success. You will play a pivotal role in shaping the operational future of the company. The primary work location is Tubli, Capital, BH , with flexibility for remote work as required.
Key Responsibilities:
Key Responsibilities:
- Develop and implement operational strategies to enhance efficiency and productivity.
- Manage daily operations, ensuring smooth workflow and timely execution of tasks.
- Lead, motivate, and develop a team of operational staff.
- Analyze operational data to identify trends, bottlenecks, and areas for improvement.
- Develop and monitor key performance indicators (KPIs) for operational success.
- Implement process improvements and cost-saving initiatives.
- Manage budgets and resource allocation for operational departments.
- Collaborate with other department heads to align operational goals with business objectives.
- Ensure compliance with company policies, safety standards, and regulatory requirements.
- Oversee project management for operational initiatives.
- Bachelor's degree in Business Administration, Operations Management, Engineering, or a related field. MBA is a plus.
- Minimum of 7 years of experience in operations management or a related leadership role.
- Proven track record of driving operational efficiency and implementing process improvements.
- Strong understanding of business principles, financial management, and performance metrics.
- Excellent leadership, communication, and interpersonal skills.
- Experience with project management methodologies and tools.
- Proficiency in data analysis and reporting.
- Ability to work effectively in a hybrid environment, balancing on-site and remote responsibilities.
- Strong problem-solving and decision-making abilities.
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6
Operations Management Director
712 Busaiteen, Muharraq
BHD110000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a strategic and experienced Operations Management Director to oversee and optimize business operations. This role requires a dynamic leader who can blend on-site strategic planning at our Busaiteen, Muharraq, BH location with remote oversight and team management. You will be responsible for driving efficiency, improving processes, and ensuring the seamless execution of daily business activities across various departments. This is a critical leadership position with significant opportunity for impact and growth within the organization.
Responsibilities:
Responsibilities:
- Develop and implement operational strategies aligned with the company's overall objectives.
- Oversee day-to-day operations, ensuring efficiency, quality, and productivity.
- Manage and lead cross-functional operational teams, fostering a collaborative and high-performance culture.
- Identify opportunities for process improvement and implement best practices to enhance operational effectiveness.
- Develop and manage operational budgets, ensuring cost-effectiveness and resource optimization.
- Establish and monitor key performance indicators (KPIs) for operational efficiency and success.
- Ensure compliance with all relevant regulations, policies, and procedures.
- Lead change management initiatives and drive operational innovation.
- Build and maintain strong relationships with internal stakeholders and external partners.
- Report on operational performance to senior management.
- Master's degree in Business Administration, Operations Management, or a related field.
- Minimum of 10 years of progressive experience in operations management, with a proven track record of leadership.
- Extensive experience in process improvement methodologies (e.g., Lean, Six Sigma).
- Strong understanding of financial management and budgeting.
- Excellent leadership, strategic thinking, and decision-making skills.
- Exceptional problem-solving and analytical abilities.
- Outstanding communication, negotiation, and interpersonal skills.
- Ability to manage multiple priorities and drive results in a complex environment.
- Experience with ERP systems and other operational software is a plus.
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7
Operations Management Consultant
78455 Al Muharraq
BHD95000 Annually
WhatJobs
Posted 2 days ago
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Job Description
Our client, a prestigious management consulting firm, is seeking a highly analytical and experienced Operations Management Consultant to join their team, serving clients in Sitra, Capital, BH . This role is critical in advising organizations on improving their operational efficiency, streamlining processes, and driving business performance improvements. You will be responsible for conducting in-depth assessments of client operations, identifying areas for enhancement, and developing tailored strategic and tactical solutions. Key responsibilities include analyzing workflows, supply chain management, manufacturing processes, and service delivery models to uncover inefficiencies and bottlenecks. You will collaborate closely with client leadership and project teams to implement recommended changes, manage project execution, and ensure the achievement of measurable business outcomes. The ideal candidate will possess a strong understanding of operations management principles, lean methodologies, Six Sigma, and process re-engineering. Excellent problem-solving, analytical, and communication skills are essential, along with the ability to articulate complex ideas clearly and persuasively to diverse audiences. A proven track record of successfully delivering operational improvements for clients is required. A Bachelor's degree in Business Administration, Engineering, or a related field is necessary; a Master's degree or MBA is highly advantageous. This is a challenging and rewarding opportunity for a results-oriented consultant to contribute to the strategic growth and operational excellence of various organizations within the dynamic business landscape of Sitra, Capital, BH . If you are a strategic thinker with a passion for driving operational transformation and possess the expertise to guide clients towards enhanced performance, we invite you to apply.
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8
Operations Management Executive
20441 Jbeil
BHD98000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a strategic and experienced Operations Management Executive to lead and optimize their operational functions. This role demands a leader with a comprehensive understanding of business operations, process improvement, and team management. You will be responsible for developing and implementing operational strategies, driving efficiency, and ensuring the smooth functioning of daily business activities across various departments. The ideal candidate will possess a strong track record in optimizing supply chains, managing resources, and implementing best practices to enhance productivity and profitability. Key responsibilities include overseeing departmental performance, identifying areas for cost reduction, and spearheading initiatives for continuous improvement. This position requires exceptional analytical and problem-solving skills, with the ability to make data-driven decisions. You will collaborate closely with senior leadership to align operational objectives with overall business goals. The ability to foster a culture of accountability and high performance within teams is crucial. Experience with Lean Manufacturing, Six Sigma, or other process improvement methodologies is highly desirable. We are looking for a forward-thinking executive who can adapt to changing market demands and lead organizational change effectively. This hybrid role offers a balance of remote work flexibility and essential on-site collaboration to drive operational excellence for our client's business in **Janabiyah, Northern, BH**. A minimum of 9 years of progressive experience in operations management or a related executive leadership role is required.
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