1 666 Customer Care jobs in Bahrain

Customer Support: Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.

Issue Resolution: Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.

Data Entry and Documentation: Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.

Product Knowledge: Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.

Collaboration: Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.

Performance Metrics: Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.

1. High school diploma or equivalent is required; a degree in a related field is a plus.
2. Prior experience in a customer service or call center role is preferred.
3. Strong communication skills, both verbal and written.
4. Ability to handle stressful situations and manage customer expectations effectively.
5. Proficient in using computer systems and CRM software.
6. Fluency in Arabic is preferred; knowledge of English is an advantage.

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Customer Support: Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.

Issue Resolution: Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.

Data Entry and Documentation: Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.

Product Knowledge: Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.

Collaboration: Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.

Performance Metrics: Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.

Requirements

• High school diploma or equivalent is required; a degree in a related field is a plus
• Prior experience in a customer service or call center role is preferred
• Strong communication skills, both verbal and written
• Ability to handle stressful situations and manage customer expectations effectively
• Proficient in using computer systems and CRM software
• Fluency in Arabic is preferred; knowledge of English is an advantage

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

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Date: 18 Aug 2025

Location:

Manama, AE

Country: AE

To support the Contact Center section across the entire network by handling customers’ inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers’ experience ensuring productivity is in line with set measures and company’s adopted policies and procedures.

• Handles customers’ enquiries, requests and complaints in a positive effective manner whilst ensuring company’s branding and corporate image are reflected in a positive manner and as per approved quality standards.
• Responds to customers’ incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.
• Provides accurate information about the company’s products and services; processes travel bookings, modifications and cancellations on reservations.
• Handles customers’ complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.
• As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.
• Promotes the company’s products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.
• Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.
• Demonstrates thorough understanding of the Contact Center core activities & functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.
• Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.
• Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.
• Performs any additional responsibilities as advised by the Line Manager/Supervisor.

• High School/Diploma or equivalent.
• Capable of using technology systems and tools such as Microsoft Office.
• Good in English & Arabic Languages.

• Previous call center experience is required for this role; additional experience in customer service will be considered an advantage
• Capability of understanding market trends and channeling them leading to effective customer care solutions.
• Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.
• Capable of understanding customers’ problems and direct them in the right channel.
• Ability to work for long hours and under pressure.
• Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.
• Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.

Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region’s first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly.

Job Purpose: To assist customers by answering and responding to their inquiries, questions, and complaints with the highest degree of courtesy and professionalism to achieve customer service business objectives.

1. Answer inbound calls to assist customers who have specific inquiries.
2. Build customer trust in the services and products offered by Zain.
3. Provide personalized customer service of the highest level.
4. Treat people with respect under all circumstances, instilling trust in others based upon the values of the organization.
5. Demonstrate dependability by following instructions, taking responsibility for actions, and keeping commitments.
6. Work as part of a team to achieve performance metrics.
7. Assist customers with all issues and escalate them to management appropriately.
8. Update job knowledge by studying new product descriptions and participating in educational opportunities.
9. Identify areas of improvement in complaints and service request handling processes applied at all touch points.
10. Convey practical feedback on customer experiences for all products and services to product owners for enhancement and development.
11. Perform any other related duties as assigned or needed.

1. Understanding individual differences of customers.
2. Good verbal communication (well spoken, clear voice, high volume, good use of tone).
3. A sound knowledge of telephone etiquette.
4. Listening skills (ask the right questions, listen carefully, and take note of the client’s individual needs).
5. Language abilities (English – Arabic); Urdu is a plus.
6. Computer skills (Microsoft Office Basic).
7. Effectiveness in customer retention.
8. Effectiveness in issue resolution, decision making, change control, and risk management.

1. University student (2nd year and above).
2. Experience is a plus.
3. Able to work full time on a shift basis.

If you meet the criteria and are enthusiastic about the role, we welcome your application. To complete the application, you will need the following document(s):

• Provide expert consultations and personalized beauty recommendations to clients, focusing on skincare, makeup, and haircare.
• Perform specialized beauty treatments and services, adhering to the highest standards of quality and hygiene.
• Develop and nurture strong, long-lasting relationships with clients, ensuring a premium customer experience.
• Manage client appointments, bookings, and follow-ups to ensure seamless service delivery.
• Act as the primary point of contact for client inquiries, feedback, and concerns, resolving issues promptly and professionally.
• Drive sales of beauty products and services, meeting or exceeding personal and team targets.
• Stay up-to-date with the latest beauty trends, product knowledge, and industry innovations.
• Maintain immaculate client records and consultation notes.
• Assist in training and mentoring junior beauty advisors and salon staff.
• Organize and host client events, workshops, and product launches to enhance engagement.
• Manage inventory of beauty products and maintain appealing retail displays.
• Ensure the salon/spa environment is consistently clean, organized, and welcoming.
• Collaborate with marketing to promote services and special offers to existing clients.
• Contribute to a positive and collaborative team atmosphere.

• Professional certification in cosmetology, esthetics, or a related beauty field.
• Minimum of 5 years of experience in a client-facing beauty role, preferably in a salon or spa setting.
• Proven experience in client relationship management and sales.
• In-depth knowledge of skincare, makeup application, and various beauty treatments.
• Excellent communication, listening, and interpersonal skills.
• Strong sales acumen and ability to upsell and cross-sell.
• Professional and polished appearance.
• Ability to work flexible hours, including weekends.
• Passion for the beauty industry and a commitment to client satisfaction.
• Experience with salon/spa management software is an advantage.
• Ability to multitask and manage time effectively in a fast-paced environment.

Rowan Energy Norway is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed to delivering sustainable solutions in the energy industry.

At Rowan Energy Norway, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship.

Our company name, Rowan Energy Norway, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners.

We are seeking a dedicated Customer Support Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling customer inquiries, and assisting with debt collection from delinquent clients and managing accounts receivable. This role plays a crucial part in maintaining positive customer relationships and ensuring timely payment collection.

Key Responsibilities

• Respond to customer inquiries and resolve issues promptly and professionally
• Assist with debt collection efforts from delinquent clients
• Manage accounts receivable, including invoicing, follow-ups, and payment processing
• Collaborate with the finance team to ensure timely collection of payments
• Maintain accurate and detailed records of customer interactions and payment transactions
• Provide feedback on customer service and collection processes for continuous improvement
• Adhere to company policies, procedures, and regulatory requirements
  
  

• Previous experience in customer service and/or collections preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficiency in using CRM software and other relevant tools
• Ability to work effectively both independently and as part of a team
• Knowledge of accounts receivable management and debt collection practices is a plus
  
  

• Previous experience in customer service and/or collections preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficiency in using CRM software and other relevant tools
• Ability to work effectively both independently and as part of a team
• Knowledge of accounts receivable management and debt collection practices is a plus
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Non-profit Organizations

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