What Jobs are available for Customer Care in Bahrain?

Brief Descriptionof Job Function
The Call Centre Agent is responsible for incoming and outgoing calls. The role involves sales and customer service.

This role requires an individual who is self-motivated with high levels of energy and drive. The Call

Centre Agent must have strong communication skills with the ability to maintain good rapport on the phone.

• DUTIES ACTUALLY PERFORMED BY THIS POSITION:
• Answer all calls within 2 rings
• Cordial and positive tone of voice in all calls
• Focus on needs of the customer and provide for their queries and requests
• Sell, up-sell and cross-sell different products and services to the customer
• Ensure the next steps and requirements are aligned and clarified with the customer before the end of the call
• Data entry
• Filing and documentation management
• Updating information and ensuring accuracy of data records
• ESSENTIAL QUALIFICATION REQUIRED (EDUCATION/ EXPERIENCE/ SKILLS)
• Minimum of high school certification
• Diploma and some form of work experience is preferred
• Strong communication skills
• Good selling skills
• Positive energy and teamwork ethos
• Excellent written and oral communication skills.
• Strong English language
• Good understanding of the services
• Be highly computer literate, particularly in Microsoft Office Products.
• Targets

Key performance indicators and targets to be agreed.

• Commission or incentives

Commissions Or Incentives To Be Agreed. Important Notes

• Commission is only payable if all KPI targets are achieved.
• Typical Working Conditions

Normal Working Hours40 hours a week

Working Timing is rotating shift.

Work may require occasional weekend and/or evening work

Company Description

Parcel Delivery W.L.L is the fastest delivery company in Bahrain, specializing in business, restaurant, and individual deliveries. Businesses can track their orders and utilize an instant pickup service, enabling owners to send their orders within 15 minutes of requesting a driver. Parcel offers the best price guarantee along with speedy services.

Role Description

This is a full-time, on-site role located in Manama for a Customer Service Representative. The Customer Service Representative will provide support to customers, ensuring inquiries and issues are resolved promptly and effectively. Daily tasks include interacting with customers via phone, email, and in-person to address concerns, provide information about services, and maintain high customer satisfaction standards.

Qualifications

• Customer Service Representatives and Customer Support skills
• Skills in ensuring Customer Satisfaction and providing excellent Customer Service
• Experience in enhancing Customer Experience
• Strong verbal and written communication skills
• Ability to handle customer complaints and provide timely solutions
• Previous experience in a similar role is preferred
• High school diploma or equivalent required; Bachelor's degree is a plus

Cafe Chantilly is looking for A Customer Service Representative. Candidates need to provide product/services information and answer questions via phone and other social media means. Candidate should also be able to resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

*Candidate needs to speak and write in English.

Kindly send your CV via WhatsApp on

Job Type: Full-time

Pay: BD BD per month

Ability to commute/relocate:

• Manama: Reliably commute or planning to relocate before starting work (Required)

• BRIEF DESCRIPTIONOF JOB FUNCTION

The Call Centre Agent is responsible for incoming and outgoing calls. The role involves sales and customer service.

This role requires an individual who is self-motivatedwith high levelsof energy and drive. The Call

Centre Agent must have strong communication skills with the ability to maintain good rapport on the phone.

• DUTIES ACTUALLY PERFORMED BY THIS POSITION:
• Answer all calls within 2 rings
• Cordial and positive tone of voice in all calls
• Focus on needs of the customer and provide for their queries and requests
• Sell, up-sell and cross-sell different products and services to the customer
• Ensure the next steps and requirements are aligned and clarified with the customer before the end of the call
• Data entry
• Filing and documentation management
• Updating information and ensuring accuracy of data records
• ESSENTIAL QUALIFICATION REQUIRED (EDUCATION/ EXPERIENCE/ SKILLS)
• Minimum of high school certification
• Diploma and some form of work experience is preferred
• Strong communication skills
• Good selling skills
• Positive energy and teamwork ethos
• Excellent written and oral communication skills.
• Strong English language
• Good understanding of the services
• Be highly computer literate, particularly in Microsoft Office Products.
• Typical Working Conditions

Normal Working Hours40 hours a week

Working Timing is rotating shift.

Work may require occasional weekend and/or evening work

• Respond to customer inquiries via phone, email, and in-person.
• Process customer orders, requests, and returns accurately.
• Resolve customer issues and complaints efficiently.
• Provide information about products and services.
• Maintain customer records and update account information.
• Assist with payment processing and billing inquiries.
• Collaborate with team members to ensure customer satisfaction.
• Escalate complex issues to the appropriate personnel.
• Contribute to a positive and professional customer service environment.

• High school diploma or equivalent.
• Previous experience in customer service or a related field is preferred.
• Excellent communication and interpersonal skills.
• Basic computer proficiency and familiarity with CRM systems.
• Strong organizational and time management skills.
• Ability to multitask and work under pressure.
• A positive and helpful attitude.
• Ability to work independently and as part of a team.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide information about products and services.
• Resolve customer complaints and issues effectively and efficiently.
• Process orders, returns, and exchanges as needed.
• Maintain accurate customer records and document all interactions.
• Escalate complex issues to supervisors or relevant departments.
• Adhere to company policies and procedures.
• Contribute to team goals and objectives.
• Identify opportunities to improve customer satisfaction.
• Gather customer feedback and share insights with management.

• High school diploma or equivalent.
• Proven customer support experience or experience in a similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and manage time effectively.
• Proficiency in using customer service software and tools.
• Patient and empathetic demeanor.
• Ability to work effectively both independently and as part of a team.
• Familiarity with CRM systems is a plus.

• Respond to customer inquiries and provide information about products and services via phone, email, and in-person.
• Resolve customer complaints and issues efficiently and professionally, aiming for first-contact resolution.
• Process orders, forms, applications, and requests accurately and in a timely manner.
• Maintain customer records by updating account information and interactions in the CRM system.
• Identify customer needs and help customers find the right solutions.
• Educate customers on product features and benefits.
• Escalate unresolved issues to the appropriate departments or supervisors.
• Gather customer feedback and report it to management to help improve services.
• Adhere to company policies and procedures to ensure consistent service delivery.
• Contribute to team goals by accomplishing related results as needed.

• High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
• Proven customer support experience or experience as a client service representative.
• Excellent communication and active listening skills.
• Strong verbal and written communication abilities.
• Ability to stay calm and professional under pressure.
• Patience and empathy when dealing with customers.
• Proficiency in using computers and basic software applications.
• Experience with CRM systems is an advantage.
• Ability to multitask, prioritize, and manage time effectively.
• A positive attitude and a commitment to providing excellent customer service.

• Respond to customer inquiries and provide information about products and services.
• Resolve customer complaints and issues in a timely and professional manner.
• Process customer requests, orders, and returns accurately.
• Maintain detailed and accurate customer records in the CRM system.
• Troubleshoot technical or service-related problems for customers.
• Escalate complex issues to senior staff or relevant departments when necessary.
• Follow up with customers to ensure their issues have been resolved satisfactorily.
• Provide feedback to management on customer needs and concerns.
• Adhere to company policies and procedures in all customer interactions.
• Contribute to a positive team environment and assist colleagues as needed.
• Identify opportunities to improve customer service processes.
• Handle customer interactions with empathy, patience, and professionalism.

• High school diploma or equivalent; Associate's degree is a plus.
• Previous experience in a customer service or call center environment.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in using computers and CRM software.
• Ability to multitask and manage time effectively.
• Patient, empathetic, and customer-focused attitude.
• Ability to remain calm and professional under pressure.
• Team player with a positive attitude.
• Basic understanding of the products/services offered by the company is advantageous.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide information about products and services, resolving customer issues effectively.
• Troubleshoot customer problems and guide them through solutions.
• Process orders, returns, and exchanges as per company policy.
• Maintain accurate customer records and document all interactions.
• Escalate complex issues to the appropriate departments or supervisors.
• Follow communication scripts and company guidelines when handling different topics.
• Identify customer needs and help customers use specific features.
• Gather customer feedback and report on trends or recurring issues.
• Continuously improve knowledge of products, services, and policies.
• Assist in training new team members as needed.
• Contribute to a positive and collaborative team environment.
• Achieve performance goals and KPIs related to customer satisfaction and resolution times.
• Manage and organize a high volume of customer interactions efficiently.
• Ensure a high level of customer satisfaction and build customer loyalty.

• High school diploma or equivalent; college degree preferred.
• Proven customer support experience or experience as a client service representative.
• Excellent verbal and written communication skills.
• Strong active listening skills and ability to empathize with customers.
• Proficiency in CRM systems and help desk software.
• Ability to multitask, prioritize, and manage time effectively.
• Patience and a calm demeanor when dealing with difficult customers.
• Self-motivated and able to work independently in a remote setting.
• Reliable internet connection and a suitable home office environment.
• Familiarity with MS Office Suite.
• Ability to learn quickly and adapt to changing processes.
• Positive attitude and a passion for providing excellent service.