538 Front Office jobs in Bahrain

Join or sign in to find your next job

Join to apply for the Front Office Supervisor role at Hilton

Join to apply for the Front Office Supervisor role at Hilton

Position Purpose

To be a passionate host and highly collaborative member of the Guest Operations team, assisting the Front Office Team Leader and Guest Operations Manager in leading the department, developing a high performing guest operations team, and delivering brand-specific customer experiences (mainly in FO but also across Guest Operations).

Duties & Key Responsibilities

• Come to work every day with a smile on your face
• Execute duties as assigned by the Guest Operations Manager and GM
• Work within the FO team and carry out the same roles like our FO Hosts, but take on additional ‘supervisor’ responsibilities
• Be a role model for others concerning brand-specific behaviours and passionate, friendly guest service
• Assist in providing a positive work environment to Front Office team members that allows everyone to thrive and fulfil their potential
• Supervise and support FO Hosts in delivering outstanding, brand unique customer service in all shifts (early, late, night)
• Be willing to roll up your sleeves and help in other departments during busy periods and as required
• Regularly attend mandatory F&B service trainings to be ready to work shifts in F&B service if required. Duties of a FO Supervisor who is scheduled to work in F&B can also include the order-taking, delivery of any food and/or beverage items, and clearing of tables
• Monitor Guest Feedback (SALT; Social Reviews) in every shift and initiate corrective actions immediately if necessary, to ensure positive guest experiences in our hotels at all times
• Plan and train new and existing FO and F&B Hosts on processes, products, systems and brand-specific guest service delivery as per guidance of the FO Team Leader and Guest Ops Manager
• Be a positive and very active contributor in meetings (e.g. Huddles) with the FO team to help achieve / maintain a high level of trust & engagement
• Volunteer to participate in company campaigns such as Travel with Purpose and become an outstanding Brand Ambassador
• Every 6 months, rotate to a new ‘Champion’ area (e.g. Hilton Honors, CleanStay, rostering) – our supervisors are responsible for taking ownership of their specialist area and ensuring the hotel is meeting and exceeding expectations in relation to this
• Coach 2 – 4 guest experience team members, as assigned on a rotating six month schedule
• In regular (e.g., monthly) departmental leadership meetings, update HOD and/or Team Leader on the performance and progress of ‘coachees’ and suggest development opportunities for them in the coming months
• On-board and supervise assigned ‘coachee’ team members, ensuring execution of agreed development or performance improvement actions
• Demonstrate an awareness of guest priorities, anticipate needs, build rapport and resolve guest problems very quickly and in a brand-specific manner
• Close guest transactions in FO effectively, solicit feedback, and deliver a memorable brand-specific goodbye (Check out)
• Provide constructive suggestions/feedback to the GOM and FO Team Leader on products and processes
  
  
  

What are we looking for?

A Front Office Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Front Office experience in the hotel, leisure, and/or retail sector
• Strong commercial/business awareness and demonstration of sales capabilities
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, inter-personal, and communication skills
• A passion for delivering exceptional levels of Guest service
  
  
  

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• A relevant supervisory/management certificate/diploma or degree
  
  
  

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

Hilton Garden Inn Bahrain Bay

Schedule

Full-time

Brand

Hilton Garden Inn

Job

Guest Services, Operations, and Front Office

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Hospitality

Referrals increase your chances of interviewing at Hilton by 2x

Get notified about new Front Office Supervisor jobs in Manama, Capital Governorate, Bahrain .

Manama, Capital Governorate, Bahrain 5 days ago

Guest Services Executive – Front Office – Jumeirah Gulf of Bahrain

Manama, Capital Governorate, Bahrain 2 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Headquartered in the Kingdom of Bahrain, Union World Building W.L.L is a diversified Construction and Civil Engineering Company. We have subsidiary companies including Era Real Estate, Union Wood Work, Union Aluminum etc. The company has expanded its regional presence and eve making it capable of undertaking a range of projects related to building construction, civil and electro-mechanical works, and infrastructure works. The company is committed to adopting the best business practices and maintaining the highest international standards while giving the highest priority to the environment and occupational health and safety.

The Role

You will be responsible for :

• Ensuring strong customer service levels are met in line with Company objectives.
• Supporting the customer service team in resolving escalated issues or complaints.
• Collaborating effectively with supply chain, sales and other teams to ensure prompt and accurate order processing and delivery.
• Developing plans to improve customer experience and satisfaction along with other internal stakeholders.
• Recruiting, training, coaching and performance managing the customer service team.
• Managing a team of 6-10 people.

Ideal Profile

• You have at least 2 years experience within a Construction or Customer Service role, ideally within the Asset Management, Other Services and Real Estate industry.
• You possess excellent interpersonal as well as written and verbal communication skills.
• You have working knowledge of Teamwork, Communication Skills, Interpersonal skills, Leadership skills, Hospitality management, Computer skills, Creative skills and Help desk skills
• You pay strong attention to detail and deliver work that is of a high standard
• You are a strong team player who can manage multiple stakeholders
• You are a strong networker & relationship builder

What's on Offer?

• Leadership Role
• Opportunity within a company with a solid track record of performance

#J-18808-Ljbffr

Position Purpose
To be a passionate host and highly collaborative member of the Guest Operations team, assisting the Front Office Team Leader and Guest Operations Manager in leading the department, developing a high performing guest operations team, and delivering brand-specific customer experiences (mainly in FO but also across Guest Operations).
Duties & Key Responsibilities
·Come to work every day with a smile on your face
·Execute duties as assigned by the Guest Operations Manager and GM
·Work within the FO team and carry out the same roles like our FO Hosts, but take on additional 'supervisor' responsibilities
·Be a role model for others concerning brand-specific behaviours and passionate, friendly guest service
·Assist in providing a positive work environment to Front Office team members that allows everyone to thrive and fulfil their potential
·Supervise and support FO Hosts in delivering outstanding, brand uniquecustomer service in all shifts (early, late, night)
·Be willing to roll up your sleeves and help in other departments during busy periods and as required
·Regularly attend mandatory F&B service trainings to be ready to work shifts in F&B service if required. Duties of a FO Supervisor who is scheduled to work in F&B can also include the order-taking, delivery of any food and/or beverage items, and clearing of tables
·Monitor Guest Feedback (SALT; Social Reviews) in every shift and initiate corrective actions immediately if necessary, to ensure positive guest experiences in our hotels at all times
·Plan and train new and existing FO and F&B Hosts on processes, products, systems and brand-specific guest service delivery as per guidance of the FO Team Leader and Guest Ops Manager
·Be a positive and very active contributor in meetings (e.g. Huddles) with the FO team to help achieve / maintain a high level of trust & engagement
·Volunteer to participate in company campaigns such as Travel with Purpose and become an outstanding Brand Ambassador
+ Every 6 months, rotate to a new 'Champion' area (e.g. Hilton Honors, CleanStay, rostering) - our supervisors are responsible for taking ownership of their specialist area and ensuring the hotel is meeting and exceeding expectations in relation to this
+ Coach 2 - 4 guest experience team members, as assigned on a rotating six month schedule
+ In regular (e.g., monthly) departmental leadership meetings, update HOD and/or Team Leader on the performance and progress of 'coachees' and suggest development opportunities for them in the coming months
+ On-board and supervise assigned 'coachee' team members, ensuring execution of agreed development or performance improvement actions
+ Demonstrate an awareness of guest priorities, anticipate needs, build rapport and resolve guest problems very quickly and in a brand-specific manner
+ Close guest transactions in FO effectively, solicit feedback, and deliver a memorable brand-specific goodbye (Check out)
+ Provide constructive suggestions/feedback to the GOM and FO Team Leader on products and processes
**What are we looking for?**
A Front Office Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Front Office experience in the hotel, leisure, and/or retail sector
+ Strong commercial/business awareness and demonstration of sales capabilities
+ Calm, organized work ethic with the ability to prioritize and meet deadlines
+ Excellent supervisory, inter-personal, and communication skills
+ A passion for delivering exceptional levels of Guest service
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ A relevant supervisory/management certificate/diploma or degree
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Front Office Supervisor_
**Location:** _null_
**Requisition ID:** _HOT0BV0K_
**EOE/AA/Disabled/Veterans**

Our client, a prestigious hotel located in the heart of Saar, Northern, BH , is seeking an experienced and charismatic Front Office Manager to lead our front desk operations. This role requires a passionate individual dedicated to providing exceptional guest experiences and ensuring the smooth, efficient running of the front office. You will be responsible for managing the front desk team, overseeing guest services, and maintaining high standards of hospitality.

Key Responsibilities:

• Supervise and train front desk staff, including receptionists, concierges, and bell staff, ensuring professional and courteous service.
• Manage daily front office operations, including check-ins, check-outs, reservations, and guest inquiries.
• Ensure all guest requests and complaints are handled promptly, professionally, and to the guest's satisfaction.
• Develop and implement standard operating procedures (SOPs) for the front office department.
• Monitor and manage front desk staffing levels, creating efficient schedules and managing labor costs.
• Maintain a high standard of product knowledge, including hotel services, amenities, and local attractions.
• Oversee the management of guest records and ensure data accuracy and confidentiality.
• Collaborate with other hotel departments, such as housekeeping, F&B, and maintenance, to ensure seamless guest service delivery.
• Implement and monitor quality assurance programs to enhance guest satisfaction.
• Manage the front desk budget and control expenses effectively.
• Handle cash and credit card transactions accurately and securely.
• Generate daily reports on occupancy, arrivals, departures, and revenue.
• Resolve escalated guest issues and service recovery situations.
• Maintain the ambiance and cleanliness of the front desk area.
• Conduct regular team meetings to communicate goals, updates, and performance feedback.
• Assist in the recruitment and selection of front office personnel.
• Ensure compliance with all hotel policies and procedures.

Qualifications:

• High school diploma or equivalent; degree in Hospitality Management or a related field is preferred.
• Minimum of 3-5 years of experience in front office operations, with at least 2 years in a supervisory or management role.
• Proven ability to lead and motivate a diverse team.
• Excellent communication, interpersonal, and customer service skills.
• Strong organizational and time-management abilities.
• Proficiency in Property Management Systems (PMS) such as Opera, Fidelio, or similar.
• Knowledge of budgeting, forecasting, and staff scheduling.
• Ability to handle stressful situations and remain calm and professional.
• A genuine passion for hospitality and creating memorable guest experiences.
• Flexibility to work various shifts, including weekends and holidays.
• Fluency in English and Arabic is advantageous.

This is an excellent opportunity for a seasoned hospitality professional to take on a leadership role and contribute to the success of our esteemed hotel.

Our client, a prestigious hotel, is seeking an experienced and customer-focused Front Office Manager to lead their front desk operations in **Tubli, Capital, BH**. This critical role involves overseeing all aspects of guest services at the front desk, ensuring an exceptional and seamless guest experience from check-in to check-out. The Front Office Manager will be responsible for managing and motivating the front desk team, including receptionists and concierge staff, to deliver outstanding service. Key duties include developing and implementing efficient front desk procedures, managing room inventory, and ensuring accurate billing and payments. You will handle guest inquiries, requests, and complaints promptly and professionally, resolving issues to ensure guest satisfaction. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a deep understanding of hotel operations and reservation systems. We are looking for an individual with a passion for hospitality and a commitment to maintaining the highest standards of service excellence. You will be responsible for training new staff, conducting performance reviews, and fostering a positive work environment. This role requires meticulous attention to detail, organizational prowess, and the ability to remain calm and efficient under pressure. Your contribution will be vital in enhancing the hotel's reputation and ensuring repeat business. This is an excellent opportunity for a dedicated hospitality professional to advance their career.
Qualifications:

• Proven experience as a Front Office Manager or in a similar senior guest services role within the hospitality industry.
• Excellent leadership, communication, and interpersonal skills.
• In-depth knowledge of hotel operations, front desk procedures, and reservation systems (e.g., Opera, Fidelio).
• Strong problem-solving and decision-making abilities.
• Ability to manage and motivate a team effectively.
• Proficiency in Microsoft Office Suite.
• Excellent customer service orientation and a passion for hospitality.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.
• High school diploma required; a degree in Hospitality Management or a related field is preferred.
• Fluency in English is essential; additional languages are a plus.

Our client, a prestigious hotel located in **Nuwaidrat, Southern, BH**, is actively searching for an experienced and charismatic Front Office Manager to oversee all aspects of guest reception and front desk operations. This pivotal role is crucial in ensuring an exceptional guest experience from arrival to departure. You will be responsible for managing a team of receptionists and concierge staff, including recruitment, training, scheduling, and performance evaluation, ensuring the highest standards of service excellence are consistently met. Key duties include managing reservations, coordinating check-ins and check-outs, handling guest inquiries and complaints with professionalism and efficiency, and implementing strategies to enhance guest satisfaction and loyalty. You will also be tasked with overseeing billing and cash handling procedures, maintaining the accuracy and integrity of all financial transactions at the front desk. Proactive problem-solving and the ability to anticipate guest needs are paramount. This role requires exceptional leadership, interpersonal, and communication skills, with a strong command of both written and spoken English. A minimum of 3-4 years of progressive experience in hotel front office management or a supervisory role within the hospitality industry is essential. Knowledge of Property Management Systems (PMS) such as Opera or similar is a must. The ideal candidate will possess a passion for delivering personalized service, a keen eye for detail, and the ability to remain calm and composed under pressure. Familiarity with the local market and understanding of luxury hospitality trends would be advantageous. This position offers a competitive remuneration package, including accommodation and benefits, and provides a fantastic opportunity to advance your career in the vibrant hospitality sector of Bahrain.

Our client, a luxury hotel property, is seeking an experienced and charismatic Front Office Manager to lead their guest services team in **Seef, Capital, BH**. This key role is responsible for ensuring exceptional guest experiences from arrival to departure, managing front desk operations, and leading a team of receptionists and concierges to deliver outstanding service. The Front Office Manager will oversee check-in and check-out processes, handle guest inquiries and complaints with professionalism and efficiency, and ensure all guest requests are met promptly. Responsibilities include managing room inventory, rates, and availability, coordinating with other hotel departments (housekeeping, F&B, maintenance) to ensure seamless guest stays, and implementing service standards and training programs for front office staff. You will also be involved in budgeting, forecasting, and performance analysis for the front office department. The ideal candidate possesses strong leadership, interpersonal, and problem-solving skills, with a passion for hospitality and a commitment to guest satisfaction. Proven experience in luxury hotel front office management is essential. Proficiency in hotel property management systems (PMS) and standard office software is required. A minimum of 5 years of experience in hotel front office operations, with at least 2 years in a supervisory or management role, is necessary. A degree in Hospitality Management or a related field is preferred. Excellent communication skills in both English and Arabic are advantageous. This is a fantastic opportunity to make a significant impact on guest satisfaction and career progression within the prestigious hospitality industry. Join us and be at the forefront of delivering world-class guest service.
Key Responsibilities:

• Oversee all front office operations and staff.
• Ensure exceptional guest service and satisfaction.
• Manage check-in/check-out processes and guest requests.
• Coordinate with other hotel departments.
• Train and develop front office team.
• Manage room inventory and rates.
• Handle guest feedback and resolve issues.

Qualifications:

• 5+ years of experience in hotel front office operations.
• 2+ years in a supervisory or management role.
• Experience with hotel PMS systems.
• Strong leadership and customer service skills.
• Excellent communication and problem-solving abilities.
• Degree in Hospitality Management preferred.
• Knowledge of hospitality best practices.

To ensure that all guests who stay at the hotel are completely satisfied and all interactions with them is handled in a very professional manner right up to the payment of the bill.

To carry out all the day-to-day Front Office operations associated with the guests. To manage the hotel petty cash and the sale of rooms in he hotel.

To assist the Guest efficiently, courteously and professionally in all Front Office Duties, as per internal procedures.

Ensure that the guest service is excellent so that he/she will return to the hotel.

Know the services offered by the hotel and encourage the guests to use them during their stay at the hotel.

Must at least have 2 years experience as Front Office Receptionist.

COVID-19 considerations:
ALLSAFE PROTOCOL

Ability to commute/relocate:

- Manama: Reliably commute or planning to relocate before starting work (required)

Greeting and assisting of clients/ visitors in a professional and friendly manner

Direct persons to correct destination

Direct phone inquiries to the appropriate staff members

Maintain the reception area neat and tidy

Perform other clerical front office duties such as filing, photocopying, scanning, etc.

Prepare the minutes of meetings

Perform other duties as assigned.

**Requirements**:
Good personality with a presentable looks and must have a good level of hospitality.

Should have a very good level of verbal and written communication skills in English language.

Should have a good customer service attitude and should have the ability to help the team to perform their tasks and duties.