What Jobs are available for Front Office in Bahrain?

Company Description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group's overarching brand promise is Every Moment Matters with a signature Yes I Can service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

Not a normal 9-5'er? Escape the ordinary and say Yes I Can

We are currently seeking a Night Supervisor to join our vibrant team. At Al Seef House Member of Radisson Individuals, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.

As a Night Supervisor you bring a heightened sense of responsibility, a focus on delivering exceptional service, and a dedication to ensuring a seamless and secure guest experience to our dynamic Night Operations Team.

• Our Night Supervisors love the hustle and bustle of life It's not just about check-in and check-out. It's about everything in-between
• You will supervise our guest relations team and lead by example, ensuring all aspects of the guest journey and experience are anticipated and delivered to the highest level
• You will exude patience, empathy and have the personality to host the late show
• As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the guest services department

Qualifications

• Flexibility and a positive, Yes I Can Attitude
• An eye for detail
• Is a creative problem-solver.
• Passionate about creating extraordinary service.
• Ability to work as part of a team to ensure guest satisfaction.
• Strong verbal communication skills
• Likes having fun at work
• Experience in a similar position is beneficial but not essential

Additional Information

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can spirit shine as you bring hospitality to life.

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.

Experience the Team Spirit - Join a workplace that's inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.

Lead with Your Ambition - Your ideas, passion and drive matter We empower you to make a difference—in hospitality, your community and beyond.

Enjoy Global & Local Perks - No matter where you're located, you'll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you'll have access to local perks and rewards tailored to your country, making your experience even more rewarding

Join us in shaping the future of hospitality If you're ready to bring your talent, energy, and passion, we'd love to hear from you.

Apply now and let's make every moment matter.

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.

Company Description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group's overarching brand promise is Every Moment Matters with a signature Yes I Can service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

Do you have a passion for creating memorable moments and guiding guests to the best experiences? Join us as a Concierge Supervisor and lead our concierge team in delivering exceptional service that makes every stay unforgettable.

What you'll do:

• Supervise daily concierge operations, ensuring smooth service delivery
• Lead, coach, and motivate the concierge team to provide personalized guest assistance
• Handle VIP guests, special requests, and escalated queries with professionalism
• Coordinate transportation, tours, and local recommendations for guests
• Work closely with Front Office and other departments to ensure seamless guest experiences
• Monitor performance, train new team members, and uphold Radisson service standards

Qualifications

• Previous experience in concierge or front office roles, with supervisory exposure
• Strong local knowledge of attractions, services, and experiences
• Excellent communication and guest service skills
• Leadership abilities with a proactive and problem-solving mindset
• Organized, detail-oriented, and able to handle busy shifts
• A Yes I Can attitude with a passion for hospitality

Additional Information

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can spirit shine as you bring hospitality to life.

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.

Experience the Team Spirit - Join a workplace that's inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.

Lead with Your Ambition - Your ideas, passion and drive matter We empower you to make a difference—in hospitality, your community and beyond.

Enjoy Global & Local Perks - No matter where you're located, you'll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you'll have access to local perks and rewards tailored to your country, making your experience even more rewarding

Join us in shaping the future of hospitality If you're ready to bring your talent, energy, and passion, we'd love to hear from you.

Apply now and let's make every moment matter.

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.

Company Description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group's overarching brand promise is Every Moment Matters with a signature Yes I Can service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

Are you passionate about hospitality and love making guests feel welcome from the moment they arrive? Join us as Concierge / Valet / Bellboy and be part of the Front Office team that delivers seamless arrivals, departures, and memorable experiences.

What you'll do:

• Welcome guests on arrival with warmth and professionalism
• Assist with luggage handling, storage, and room escorting
• Provide valet parking services safely and efficiently
• Share local knowledge, directions, and recommendations with guests
• Support the Concierge team with requests such as bookings, transport, and information
• Ensure lobby and entrance areas are clean, organized, and guest-ready at all times

Qualifications

• Previous hospitality or customer service experience preferred
• Valid driving license for valet responsibilities
• Strong communication skills and a professional appearance
• Physically fit to handle luggage and assist guests as needed
• Service-oriented, proactive, and a team player
• A Yes I Can attitude with genuine passion for guest care

Additional Information

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can spirit shine as you bring hospitality to life.

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.

Experience the Team Spirit - Join a workplace that's inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.

Lead with Your Ambition - Your ideas, passion and drive matter We empower you to make a difference—in hospitality, your community and beyond.

Enjoy Global & Local Perks - No matter where you're located, you'll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you'll have access to local perks and rewards tailored to your country, making your experience even more rewarding

Join us in shaping the future of hospitality If you're ready to bring your talent, energy, and passion, we'd love to hear from you.

Apply now and let's make every moment matter.

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.

Company Description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group's overarching brand promise is Every Moment Matters with a signature Yes I Can service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

Are you a natural people-person with a passion for creating unforgettable first impressions? Join us as a Reception Shift Leader and take the lead in delivering smooth front office operations while inspiring your team to live our Yes I Can service philosophy.

What you'll do:

• Supervise daily reception operations, ensuring seamless check-in and check-out experiences
• Lead and motivate the front office team during your shift
• Handle guest queries, complaints, and special requests with professionalism and care
• Coordinate with other departments to ensure guest satisfaction and smooth service flow
• Monitor cash handling, billing, and reporting procedures in line with company standards
• Train and support new team members, fostering a culture of service excellence

Qualifications

• Previous front office/reception experience in hospitality
• Leadership skills with the ability to guide and motivate a team
• Strong communication and guest service skills
• Organized, proactive, and able to handle pressure
• A Yes I Can attitude with a passion for hospitality

Additional Information

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can spirit shine as you bring hospitality to life.

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.

Experience the Team Spirit - Join a workplace that's inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.

Lead with Your Ambition - Your ideas, passion and drive matter We empower you to make a difference—in hospitality, your community and beyond.

Enjoy Global & Local Perks - No matter where you're located, you'll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you'll have access to local perks and rewards tailored to your country, making your experience even more rewarding

Join us in shaping the future of hospitality If you're ready to bring your talent, energy, and passion, we'd love to hear from you.

Apply now and let's make every moment matter.

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.

Company Description

Arman Hotel Juffair Mall offers accommodations in Juffair with free WiFi and a spa center. The hotel provides a hot tub, sauna, restaurant, and bar for guests' enjoyment. Each room includes a flat-screen TV with satellite channels, a private bathroom, bathrobes, and slippers for added comfort. Guests can also benefit from free shuttle service, a gift shop, and car rental services. Conveniently located near Manama, the hotel is 6 km from Bahrain Airport and is highly rated for its top-rated location and value in Juffair. Arman Hotel has been welcoming guests since June 1, 2016 and features 150 hotel rooms.

Role Description

This is a full-time on-site role for a Front Office Receptionist located in Manama. The Front Office Receptionist will be responsible for managing phone calls, greeting and assisting guests, handling check-ins and check-outs, and maintaining front office operations. The receptionist will also address guest inquiries, provide customer service, and ensure smooth communication between the guests and the hotel staff.

Qualifications

• Proficiency in Phone Etiquette and Receptionist Duties
• Experience in Front Office operations and Customer Service
• Strong Communication skills
• Excellent interpersonal and problem-solving abilities
• Ability to work in a fast-paced environment and manage multiple tasks
• Previous experience in the hospitality industry is a plus
• High school diploma or equivalent required; additional qualifications are desirableo

Position Summary:

The Front Office Manager is responsible for overseeing all front desk operations, ensuring exceptional guest service, and maintaining efficient coordination among front office staff. The role focuses on guest satisfaction, staff supervision, financial performance, and operational excellence in line with the property's service standards and policies.

Key Responsibilities:Guest Service & Operations

• Supervise and manage the daily operations of the Front Office, including reception, guest services, concierge, and reservations (as applicable).
• Ensure smooth check-in/check-out processes, room assignments, and guest inquiries are handled efficiently and courteously.
• Anticipate guest needs and resolve any issues or complaints promptly and professionally.
• Maintain a visible presence in the lobby to engage with guests and ensure a warm, welcoming atmosphere.
• Coordinate with other departments (Housekeeping, Maintenance, F&B, etc.) to ensure seamless guest experiences.
• Oversee VIP arrivals, departures, and special arrangements.

Team Management

• Recruit, train, schedule, and evaluate front office staff to ensure consistent high performance and adherence to service standards.
• Motivate the team to achieve departmental goals and maintain a positive, professional work environment.
• Conduct regular briefings and meetings to communicate updates, guest feedback, and operational priorities.

Financial & Administrative Responsibilities

• Manage the Front Office budget, ensuring cost control and optimal resource allocation.
• Oversee room revenue, occupancy reports, and night audit operations.
• Ensure accurate billing, cashiering, and financial transactions in accordance with accounting procedures.
• Prepare reports on departmental performance, including occupancy rates, guest satisfaction, and staff productivity.

Policies & Standards

• Implement and enforce hotel policies, procedures, and brand standards across all front office functions.
• Monitor and maintain cleanliness, organization, and professional appearance of the front desk and lobby areas.
• Ensure data privacy, guest confidentiality, and security protocols are upheld at all times.
• Handle lost and found procedures in compliance with hotel policy

Job Type: Full-time

Position Purpose

To be a passionate host and highly collaborative member of the Guest Operations team, assisting the Front Office Team Leader and Guest Operations Manager in leading the department, developing a high performing guest operations team, and delivering brand-specific customer experiences (mainly in FO but also across Guest Operations).

Duties & Key Responsibilities

• Come to work every day with a smile on your face
• Execute duties as assigned by the Guest Operations Manager and GM
• Work within the FO team and carry out the same roles like our FO Hosts, but take on additional 'supervisor' responsibilities
• Be a role model for others concerning brand-specific behaviours and passionate, friendly guest service
• Assist in providing a positive work environment to Front Office team members that allows everyone to thrive and fulfil their potential
• Supervise and support FO Hosts in delivering outstanding, brand unique customer service in all shifts (early, late, night)
• Be willing to roll up your sleeves and help in other departments during busy periods and as required
• Regularly attend mandatory F&B service trainings to be ready to work shifts in F&B service if required. Duties of a FO Supervisor who is scheduled to work in F&B can also include the order-taking, delivery of any food and/or beverage items, and clearing of tables
• Monitor Guest Feedback (SALT; Social Reviews) in every shift and initiate corrective actions immediately if necessary, to ensure positive guest experiences in our hotels at all times
• Plan and train new and existing FO and F&B Hosts on processes, products, systems and brand-specific guest service delivery as per guidance of the FO Team Leader and Guest Ops Manager
• Be a positive and very active contributor in meetings (e.g. Huddles) with the FO team to help achieve / maintain a high level of trust & engagement
• Volunteer to participate in company campaigns such as Travel with Purpose and become an outstanding Brand Ambassador
• Every 6 months, rotate to a new 'Champion' area (e.g. Hilton Honors, CleanStay, rostering) – our supervisors are responsible for taking ownership of their specialist area and ensuring the hotel is meeting and exceeding expectations in relation to this
• Coach 2 – 4 guest experience team members, as assigned on a rotating six month schedule
• In regular (e.g., monthly) departmental leadership meetings, update HOD and/or Team Leader on the performance and progress of 'coachees' and suggest development opportunities for them in the coming months
• On-board and supervise assigned 'coachee' team members, ensuring execution of agreed development or performance improvement actions
• Demonstrate an awareness of guest priorities, anticipate needs, build rapport and resolve guest problems very quickly and in a brand-specific manner
• Close guest transactions in FO effectively, solicit feedback, and deliver a memorable brand-specific goodbye (Check out)
• Provide constructive suggestions/feedback to the GOM and FO Team Leader on products and processes

What are we looking for?
A Front Office Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Front Office experience in the hotel, leisure, and/or retail sector
• Strong commercial/business awareness and demonstration of sales capabilities
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, inter-personal, and communication skills
• A passion for delivering exceptional levels of Guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• A relevant supervisory/management certificate/diploma or degree

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

Work Locations
Hilton Garden Inn Bahrain Bay

Schedule
Full-time

Brand
Hilton Garden Inn

Job
Guest Services, Operations, and Front Office

• Receive incoming customer calls and record LPG cylinder orders accurately.
• Coordinate and assign daily deliveries to drivers.
• Maintain order logs and update delivery status.
• Handle walk-in customers professionally and courteously.
• Handle or Raise complaints as needed
• Collect payments and issue receipts when required.
• Prepare daily cash and sales summaries.
• Assist in reconciling accounts at the end of each day.
• Maintain organized records of customer data, invoices, and delivery sheets.
• Support management with other administrative duties as needed

• Basic knowledge of Accounting or invoicing.
• Proficiency in Microsoft Excel and Basic computer and internet skills.
• Can communicate in English and Arabic.
• Friendly, able to handle customers calmly.
• Reliable, punctual, and able to work independently.

We are currently looking for young, Energetic, Dynamic & experienced candidate to join the Front Office Department.

Main responsibilities:

· Consistently offer professional, friendly and engaging service

· Customer Satisfaction (Guest Feedback, Social Media Review).

· Showing Initiative, Problem Solving, Staff Training, Team Leading.

· Assist guests regarding hotel facilities in an informative and helpful way

· Respond to each Guest who approaches the Reception Desk

· Drive rate through up-selling room brands

· Follow department policies, procedures and service standards

· Manages and motivates the Front Office team in order to provide a high standard of service for customers.

· Financial Performance (Up selling, Room Revenue, Operation Auditing).

· Welcomes guests and fosters customer loyalty through his/her friendly manner.

· Develops high quality relationships with guests throughout their stay.

· Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.

· Provide high level of customer service and maintain a high profile in the day to day front office operations.

· Ensure that personalized service is offered to each and every guest.

· Prepare monthly and daily revenue report and circulate to all HOD's.

· Prepare Room revenue and occupancy forecast take action on rate strategies.

· Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.

· Have a good knowledge of all systems and standard operating procedures of front office.

· Ensures that guest documentation and information is available and up-to-date.

· Follow all safety policies

· Other duties as assigned

Qualifications:

· Proficiency in English and Arabic(verbal and written), additional language an asset

· Previous customer related experience preferred

· Previous Opera experience required

· Computer literate in Microsoft Window applications an asset

· Must possess a professional presentation

· Strong interpersonal and problem solving abilities

· Highly responsible & reliable

· Ability to work well under pressure in a fast paced environment

· Ability to work cohesively with fellow colleagues as part of a team

· Ability to focus attention on guest needs, remaining calm and courteous at all times

Requirements:

· Only Hotel Experience preferred

· Nature and length of previous experience: 5-10 years of experience in similar field

· University Qualifications: Bachelor's degree

· Specialist knowledge: Proficiency in MS office

· Language Fluency: English and Arabic

· Current Location: Bahrain

Job Types: Full-time, Contract, Permanent

Pay: BD BD per month

Application Question(s):

• Nationality?
• If hired when can you join?
• Have you used OPERA system kindly describe with hotel?
• Gender?
• Current Location?
• Current Salary?
• Which Hotel have you worked?
• Are you in Bahrain?

Education:

• Diploma (Preferred)

Experience:

• Hotel: 5 years (Preferred)
• Asst. Front Office Manager: 5 years (Preferred)
• OPERA: 5 years (Preferred)

Language:

• English (Preferred)
• Arabic (Preferred)