34 Store Supervisor jobs in Bahrain

INSPIRE | EXHILARATE | DELIGHT
For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group's innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets.

Sustainability is at the core of the Group's strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women's Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What You'll Be Doing
Working as a Store Supervisor you will be responsible for managing the team's performance and schedule, ensuring the achievement of sales targets, providing an exceptional guest experience, maintaining the shop and brand merchandising, and managing stock in accordance with the Company's policies and procedures.

Key Responsibilities

• Lead by example and represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members
• Follow all appropriate Retail policies, processes, and standard operating procedures to ensure that work is done in a systematic and consistent manner.
• Build and maintain guest experience standards in order to build strong loyalty.
• Assist in the achievement of the store's sales target by collaborating with the sales executive team to generate sales through high-selling techniques.
• Execute and Participate in projects and community events and activities with minimal supervision.
• Stay ahead of latest trends, products and competitors and share feedback with the store manager and relevant stakeholders in the back-office team.
• Team Management and Support
• Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the store manager and HR teams.
• Understand and communicate the organization's priorities to ensure team's alignment with Group's objectives
• Assist the Store Manager in defining areas of responsibility for each sales team member and manage, engage and guide the team reporting to the Store Manager
• Create and maintain schedule to ensure full coverage of the shop floor and maintain grooming standards of the staff
• Customer Centricity
• Implement and promote exceptional customer service in stores to boost sales and build customer trust and loyalty.
• Manage VIP Guests relationships
• Manage all customer complaints effectively to ensure efficient operations and consistent exceptional customer service.
• Operational Excellence
• Maintain all operating standards by ensuring cleanliness, high visual merchandising standards and stock replenishments are done as per the brand's VM guidelines
• Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Business Whatsapp, etc.)
• Assist the Store Manager in preparing for inventory audit and enter all received goods in Baan inventory to ensure proper record of all stock movements
• Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines. And escalate complex issues to the Store Manager to ensure that the issue is closed efficiently and in a timely manner.

What We Can Offer You
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

• Supervise and guide a team of retail staff.
• Manage daily store operations, including opening and closing procedures.
• Ensure high standards of customer service are met and exceeded.
• Monitor sales performance and implement strategies to achieve targets.
• Oversee inventory levels, stocktaking, and replenishment.
• Implement visual merchandising guidelines to enhance product presentation.
• Train and develop new and existing staff members.
• Handle customer inquiries, complaints, and returns efficiently.
• Maintain a safe, clean, and organized store environment.
• Collaborate with the regional manager on operational improvements and initiatives.

• Supervise and motivate a team of retail sales associates, providing coaching and performance feedback.
• Assist customers with product selection, provide detailed information, and ensure a high level of service.
• Manage daily store operations, including opening and closing procedures, cash handling, and inventory control.
• Ensure that store merchandising and visual display standards are met and maintained according to company guidelines.
• Monitor sales performance, set individual and team goals, and implement strategies to achieve them.
• Handle customer inquiries, complaints, and returns effectively and professionally.
• Train new employees on product knowledge, sales techniques, and store policies.
• Contribute to inventory management, including receiving, stocking, and conducting cycle counts.
• Ensure a safe and clean working environment for staff and customers.
• Collaborate with the store manager on scheduling, staffing, and operational improvements.
• Perform administrative tasks remotely, such as reporting and data entry, as required by the hybrid model.

• Previous experience in a retail sales or supervisory role is essential.
• Proven ability to lead and motivate a team.
• Excellent customer service and interpersonal skills.
• Strong understanding of retail sales principles and merchandising techniques.
• Ability to work flexible hours, including evenings, weekends, and holidays, as needed for on-site duties.
• Proficiency in point-of-sale (POS) systems and basic computer applications.
• Demonstrated ability to handle challenging customer situations.
• Good organizational and time management skills.
• Passion for fashion/products relevant to the retail sector and a keen eye for visual presentation.
• Comfortable with both on-site team management and remote administrative duties.

Overview

Join to apply for the Store Supervisor | Sports Bahrain role at GMG .

GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, food and health sectors. Its vision is to inspire people to win in ways that make the world better. GMG’s investments span across four verticals: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands into its markets.

The role holder is responsible for providing support in driving sales through the performance and development of the Store Sales team, and ensuring the delivery of exceptional operational, commercial and customer service standards.

• Supports in delivering the store annual sales targets.
• Assists in maintaining proper coverage and scheduling to ensure high levels of customer service.
• Conducts store operations audits to ensure compliance with required store standard operating policies.
• Oversees the store’s after-sales processes and ensures adherence to repair/return policies and procedures through proper communication with internal stakeholders.
• Ensures customer needs are met, complaints are resolved and customer service is of exceptional standard; identifies current and future customer requirements by establishing rapport with potential and existing customers.
• Ensures visual merchandising standards are achieved and products are displayed in accordance with brand policy.
• Ensures promotions and pricing are accurate and aligned with company standards and policies.
• Generates and analyzes sales reports and provides insights to maximize stock potential; reports on the performance of new and core collections.
• Submits daily invoices and sales recap to Finance.
• Executes store operations including cash handling, inventory taking and record keeping in line with company SOPs.
• Maintains proper loss prevention standards and ensures compliance with cash handling, fraud and theft of products.
• Manages inventory such as inbound movement of goods, receiving, stocking, restocking, transfers and addressing inventory discrepancies.
• Ensures interior and exterior of the store are clean and maintained to company and brand standards.
• Directs the team to follow standard operating procedures and store appearance standards.
• Carries out the duties of a cashier as required.

• Defines goals and key performance indicators for each team member and ensures effective implementation of GMG’s performance management process.
• Develops talent within the team by providing guidance, mentoring and coaching to achieve defined goals.
• Drives a culture of feedback and coaching in the Business Unit/Department by providing ongoing feedback, identifying development needs and coaching employees on areas of improvement.

Mid-Senior level

Full-time

Sales and Business Development

Retail

Working as a Store Supervisor you will be responsible for managing the team's performance and schedule, ensuring the achievement of sales targets, providing an exceptional guest experience, maintaining the shop and brand merchandising, and managing stock in accordance with the Company's policies and procedures.

• Lead by example and represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members
• Follow all appropriate Retail policies, processes, and standard operating procedures to ensure that work is done in a systematic and consistent manner.
• Build and maintain guest experience standards in order to build strong loyalty.
• Assist in the achievement of the store's sales target by collaborating with the sales executive team to generate sales through high-selling techniques.
• Execute and Participate in projects and community events and activities with minimal supervision.
• Stay ahead of latest trends, products and competitors and share feedback with the store manager and relevant stakeholders in the back-office team.
• Team Management and Support
• Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the store manager and HR teams.
• Understand and communicate the organization s priorities to ensure team s alignment with Group s objectives
• Assist the Store Manager in defining areas of responsibility for each sales team member and manage, engage and guide the team reporting to the Store Manager
• Create and maintain schedule to ensure full coverage of the shop oor and maintain grooming standards of the staff
• Customer Centricity
• Implement and promote exceptional customer service in stores to boost sales and build customer trust and loyalty.
• Manage VIP Guests relationships
• Manage all customer complaints effectively to ensure efficient operations and consistent exceptional customer service.
• Operational Excellence
• Maintain all operating standards by ensuring cleanliness, high visual merchandising standards and stock replenishments are done as per the brand s VM guidelines
• Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Business Whatsapp, etc.)
• Assist the Store Manager in preparing for inventory audit and enter all received goods in Baan inventory to ensure proper record of all stock movements
• Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines. And escalate complex issues to the Store Manager to ensure that the issue is closed efficiently and in a timely manner.

Company Industry

• Retail

Department / Functional Area

• Store Operations (for Retail Industry)

Keywords

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Chalhoub Group

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse the Group s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets.

Sustainability is at the core of the Group s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women s Empowerment Principles, and to have pledged to reach Net Zero by 2040.