What Jobs are available for Store Supervisor in Bahrain?

GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, food and health sectors. Its vision is to inspire people to win in ways that make the world better. Today, GMG's investments span across four key verticals: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods. Under the ownership and management of the Baker family, it has become a leading global company, affiliated with the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands into its markets.

Job Description:

The role holder is responsible for providing support in driving sales through the performance and development of the Store Sales team. The role is also responsible of ensuring the delivery of exceptional operational, commercial and customer service standards.

Core Responsibilities:

 Supports in delivering the store annual sales targets

Assists in maintaining proper coverage and schedule so as to ensure the store maintains high levels of customer service

onducts store operations audits to ensure compliance with the required store standard operating policies

versees the store's after sales processes and ensures full adherence to repair/return policies and procedures through proper communication with internal stakeholders.

nsures customer needs are met, complaints are resolved and customer service provided is of exceptional standard; identifies current and future customer requirements by establishing rapports with potential and existing customers

nsures that visual merchandising standards are achieved and that products are displayed in accordance with brand policy

nsures promotions and pricing are accurate and in tune with company standards and policies.

enerates and analyzes sales reports and provides insights to maximize stock potential; reports on the performance of new and core collections

ubmits daily invoices and sales recap to Finance

xecutes store operations including cash handling, inventory taking and record keeping in line with company's standard operating procedures

aintains proper loss prevention standards and ensures compliance with cash handling, fraud and theft of products

anages inventory such as in-bound movement of goods, receiving, stocking, restocking, transfers and managing inventory discrepancies

nsures interior and exterior of the store are clean and maintained to company and brand standards

irects the team to follow standard operating procedures and store appearance standards

arries out the duties of a cashier (as required)

People Management:

efines goals and key performance indicators for each member of the team and ensures effective implementation of the GMG's performance management process

evelops talent within the team by providing guidance, mentoring and coaching to achieve the defined goals

rives a culture of feedback and coaching in the Business Unit/ Department by providing feedback on an ongoing basis, identifying development needs and coaching the employees on the areas of improvement.

INSPIRE | EXHILARATE | DELIGHT
For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group's innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets.

Sustainability is at the core of the Group's strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women's Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What You'll Be Doing
Working as a Store Supervisor you will be responsible for managing the team's performance and schedule, ensuring the achievement of sales targets, providing an exceptional guest experience, maintaining the shop and brand merchandising, and managing stock in accordance with the Company's policies and procedures.

Key Responsibilities

• Lead by example and represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members
• Follow all appropriate Retail policies, processes, and standard operating procedures to ensure that work is done in a systematic and consistent manner.
• Build and maintain guest experience standards in order to build strong loyalty.
• Assist in the achievement of the store's sales target by collaborating with the sales executive team to generate sales through high-selling techniques.
• Execute and Participate in projects and community events and activities with minimal supervision.
• Stay ahead of latest trends, products and competitors and share feedback with the store manager and relevant stakeholders in the back-office team.
• Team Management and Support
• Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the store manager and HR teams.
• Understand and communicate the organization's priorities to ensure team's alignment with Group's objectives
• Assist the Store Manager in defining areas of responsibility for each sales team member and manage, engage and guide the team reporting to the Store Manager
• Create and maintain schedule to ensure full coverage of the shop floor and maintain grooming standards of the staff
• Customer Centricity
• Implement and promote exceptional customer service in stores to boost sales and build customer trust and loyalty.
• Manage VIP Guests relationships
• Manage all customer complaints effectively to ensure efficient operations and consistent exceptional customer service.
• Operational Excellence
• Maintain all operating standards by ensuring cleanliness, high visual merchandising standards and stock replenishments are done as per the brand's VM guidelines
• Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Business Whatsapp, etc.)
• Assist the Store Manager in preparing for inventory audit and enter all received goods in Baan inventory to ensure proper record of all stock movements
• Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines. And escalate complex issues to the Store Manager to ensure that the issue is closed efficiently and in a timely manner.

What We Can Offer You
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

• Supervise and provide guidance to retail associates, ensuring excellent customer service and sales performance.
• Assist the Store Manager in daily store operations, including opening and closing procedures.
• Handle customer inquiries, complaints, and returns professionally and efficiently.
• Ensure the store is well-maintained, clean, and visually appealing according to company standards.
• Monitor inventory levels, assist with stocktaking, and help maintain accurate inventory records.
• Process customer transactions accurately using the point-of-sale (POS) system.
• Support sales initiatives and promotions to drive store revenue.
• Train new retail associates on store policies, procedures, and product knowledge.
• Enforce company policies and procedures, including those related to safety and security.
• Act as a role model for the team, demonstrating a strong work ethic and positive attitude.
• Identify opportunities to improve store operations and customer experience.

• High school diploma or equivalent; some college coursework or a degree is preferred.
• Minimum of 2 years of experience in a retail environment, with at least 1 year in a supervisory or lead role.
• Proven ability to provide excellent customer service.
• Strong communication and interpersonal skills.
• Basic math skills and experience with POS systems.
• Ability to stand for extended periods and lift moderate weight.
• Team-oriented with the ability to motivate others.
• Good organizational skills and attention to detail.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

We are an Events and flowers company.

We are hiring branch in-charge candidate to work in one of our branches in Bahrain and to perform the following responsibilities:

• Work in our sales system and make reciepts, sales for shop stuff.

• Coordinate to deliver the company orders in time and do the admin part.

• Ensure the quality of work in shop and orders before leaving shop to the customers.

• Ensure that our florists do the orders for customers in the right way and time without complains.

Furthermore, you should handle the corporate orders as well and follow up the work related to them and report to the GM.

Terms:

• 10 or 11 hours duty.

• Health insurance provided by the company.

• 2 years contract.

• Free Accommodation in a shared room with our female staff.

• Must be transferred to our company visa.

• 1 day off weekly.

to apply send the CV to our email address.

Job Type: Contract

Contract length: 24 months

Application Question(s):

• Can you familiar with POS and delivery systems ?

Experience:

• Sales and operations: 4 years (Preferred)

Language:

• Fluent English (Preferred)

• Develop and implement comprehensive operational strategies to enhance profitability, efficiency, and customer satisfaction across all retail locations.
• Oversee the day-to-day operations of multiple retail stores, ensuring adherence to company standards and policies.
• Manage the retail P&L, including budgeting, forecasting, and cost control measures.
• Lead, mentor, and develop a team of regional and store managers, fostering a high-performance culture.
• Drive sales performance and achieve targets through effective merchandising, marketing initiatives, and customer engagement strategies.
• Optimize inventory management processes to minimize stockouts and overstock situations.
• Ensure compliance with all health, safety, and security regulations within retail environments.
• Analyze sales data, market trends, and competitor activities to identify opportunities for growth and improvement.
• Collaborate with cross-functional departments, including Marketing, Merchandising, and Human Resources, to achieve business objectives.
• Implement and manage operational systems and technologies to streamline processes.
• Conduct regular store visits and performance reviews to provide feedback and support to store teams.
• Develop and execute strategic plans for store openings, renovations, and closures.
• Champion a customer-centric approach throughout the organization.

• Bachelor's degree in Business Administration, Retail Management, or a related field; MBA is a plus.
• Minimum of 10 years of progressive experience in retail operations management, with at least 5 years in a senior leadership role.
• Demonstrated success in managing multi-unit retail operations and driving significant business growth.
• Strong understanding of retail financial management, P&L responsibility, and key performance indicators (KPIs).
• Excellent leadership, team-building, and motivational skills.
• Exceptional analytical, strategic thinking, and problem-solving abilities.
• Proficiency in retail management software, ERP systems, and data analysis tools.
• Outstanding communication, negotiation, and interpersonal skills.
• Ability to thrive in a fast-paced, dynamic retail environment.
• Commitment to delivering exceptional customer service and operational excellence.
• Flexibility to travel as needed.

• Develop and implement effective inventory management strategies.
• Forecast product demand based on historical data, market trends, and promotional activities.
• Monitor inventory levels and ensure optimal stock availability across all sales channels.
• Minimize stockouts and reduce excess inventory to control carrying costs.
• Manage and reconcile inventory records, conducting regular cycle counts and audits.
• Collaborate with suppliers to ensure timely deliveries and manage lead times.
• Analyze sales data to identify slow-moving or obsolete stock.
• Recommend and execute strategies for inventory replenishment and clearance.
• Work closely with merchandising and marketing teams to support product launches and promotions.
• Utilize inventory management software and ERP systems to track and manage stock.

• Bachelor's degree in Supply Chain Management, Business Administration, Finance, or a related field.
• Minimum of 5 years of experience in inventory management, preferably within the retail sector.
• Demonstrated experience with inventory control systems and ERP software.
• Strong analytical and forecasting skills, with the ability to interpret complex data.
• Excellent understanding of retail operations and supply chain principles.
• Proficiency in Microsoft Excel or similar data analysis tools.
• Strong organizational and time management skills.
• Ability to work independently and effectively in a remote environment.
• Excellent communication and interpersonal skills.

• Monitor and manage inventory levels across multiple retail locations, ensuring adequate stock availability while preventing overstocking.
• Analyze sales data, historical trends, and seasonal fluctuations to forecast demand accurately.
• Implement and refine inventory control procedures to minimize shrinkage, spoilage, and obsolescence.
• Conduct regular inventory audits and cycle counts, identifying and resolving discrepancies.
• Work with suppliers and logistics partners to manage replenishment orders and ensure timely deliveries.
• Utilize inventory management software and POS systems to track stock movements and generate reports.
• Identify slow-moving or excess inventory and recommend strategies for clearance (e.g., promotions, markdowns).
• Collaborate with store managers and merchandising teams to align inventory with sales strategies and promotions.
• Develop and maintain key performance indicators (KPIs) related to inventory turnover, stock accuracy, and service levels.
• Provide training and support to store staff on inventory management best practices.

• Associate's or Bachelor's degree in Business Administration, Supply Chain Management, or a related field.
• 2-4 years of experience in retail inventory management, stock control, or a similar role.
• Proficiency in inventory management software and Point of Sale (POS) systems.
• Strong analytical and problem-solving skills with the ability to interpret complex data.
• Excellent organizational skills and attention to detail.
• Good communication and interpersonal skills to work effectively with various teams.
• Ability to work independently and manage time effectively in a hybrid work model.
• Understanding of retail operations and merchandising principles.