137 259 Jobs in Amwaj Islands

Engineering Manager - Build and Release Infrastructure

Manama, Capital Canonical

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Job Description

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

We are hiring an Engineering Manager to shape the Future of Open-Source Development with Launchpad Are you an experienced engineering leader passionate about open-source software, Linux, and web services? Join the Launchpad team at Canonical and help drive the evolution of a critical development platform used by some of the world's most influential open-source projects, including Ubuntu.

Launchpad is a powerful platform that enables collaboration across the open-source ecosystem. From code hosting and review to bug tracking, package building, and translations, it provides essential infrastructure that empowers developers worldwide. As an engineering manager, you will play a pivotal role in guiding the team, fostering technical excellence, and shaping the strategic direction of Launchpad's continued success.

At Canonical, engineering managers are first and foremost servant leaders, focused on enabling their teams to do their best work. Your leadership will ensure a thriving engineering culture where innovation, collaboration, and growth flourish. You will inspire and mentor a team of talented engineers, helping them develop their skills and achieve career growth. You will shape technical direction, influencing strategic decisions and ensuring the successful execution of initiatives. Collaboration will be at the heart of your role, working closely with stakeholders to deliver impactful solutions that support open-source communities.

Canonical offers a unique opportunity to work with some of the brightest minds in technology in a globally distributed, high-impact environment. Build a meaningful career at the forefront of open-source innovation while leading a team dedicated to advancing tools that empower developers worldwide.

If you're ready to lead and make a lasting impact on open-source development, we'd love to hear from you!

Location: This is a remote role based in the EMEA region. Candidates will be expected to be located within this region.

The role entails

  • growing a high-performing engineering team in your region, fostering an environment of collaboration and technical excellence.
  • coaching, mentoring, and providing hands-on career development opportunities, ensuring engineers achieve their full potential.
  • applying sound engineering principles to solve complex challenges and directly contribute to your team's technical goals.
  • building strong relationships with stakeholders across teams, management, and external partners, driving alignment and shared success.
  • spearheading the continuous development of Launchpad—the backbone for world-class software like Ubuntu.
  • leading the ongoing development of Launchpad, the infrastructure on which great software like Ubuntu is built
  • advocating and advancing modern, agile software development practices and helping develop and evangelise great engineering and organisational practices
  • cultivating a collaborative, inclusive, and innovative work environment that aligns with company values.
  • working closely with the broader leadership team to shape the direction of engineering efforts.
  • enjoying the autonomy of working from home while engaging with global teams, including up to 6 weeks per year of international travel for key events.

What we are looking for in you

  • You have experience driving the success of a distributed team, ensuring seamless feature delivery and robust production services at scale.
  • You love to inspire, mentor, and develop engineers, fostering a culture of continuous learning and professional growth and have an outstanding track record of doing so.
  • You have a deep technical expertise and passion to fuel innovation, enabling your team to solve complex challenges with confidence.
  • You have led teams to build and ship high-quality software, pushing the boundaries of scalability and reliability.
  • You have experience designing and evolving distributed systems that power mission-critical applications and future-proof infrastructure.
  • You are capable of articulating ideas effectively, ensuring alignment across teams and stakeholders with clear, persuasive communication.
  • You have a track record of driving agile methodologies, fostering adaptability, collaboration, and efficiency in a fast-moving environment.

What we offer colleagues

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

  • Distributed work environment with twice-yearly team sprints in person
  • Personal learning and development budget of USD 2,000 per year
  • Annual compensation review
  • Recognition rewards
  • Annual holiday leave
  • Maternity and paternity leave
  • Team Member Assistance Program & Wellness Platform
  • Opportunity to travel to new locations to meet colleagues
  • Priority Pass and travel upgrades for long-haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

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IOS Developer

Manama, Capital Modern Consulting Information Technology

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Job Description

We’re seeking a creative iPhone mobile application developer who thinks outside the box and can push the limits at times! We’re looking for someone who’s as passionate as we are about mobile apps for the iOS platforms and has a seriously badass portfolio to prove it.

You will be involved in every step of the development process, from brainstorming product ideas to pushing apps out the door. You will also contribute to our existing portfolio of mobile apps and help maintain these apps to ensure they continue to function flawlessly across new iOS releases.

Note: This is an online job, not physical.

Job Specification
  1. 3+ years of overall iOS development.
  2. BS/MS degree in Computer Science, Engineering or a related subject.
  3. Object Oriented PHP skills at all scales.
  4. Exceptional organizational and project management skills.
  5. Demonstrated success in defining and launching mobile apps.
  6. Design and build advanced applications for the iOS platform.
  7. Collaborate with cross-functional teams to define, design, and ship new features.
  8. Unit-test code for robustness, including edge cases, usability, and general reliability.
  9. Work on bug fixing and improving application performance.
  10. Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
  11. Working experience in iOS development.
  12. Have published one or more iOS apps in the app store.
  13. A deep familiarity with Objective-C and Cocoa Touch.
  14. Experience working with iOS frameworks such as Core Data, Core Animation, Core Graphics, and Core Text.
  15. Experience with third-party libraries and Social APIs.
  16. Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies.
  17. Solid understanding of the full mobile development life cycle.
  18. Experience in web services integration (JSON, XML) and experience with Swift language.
  19. Experience in payment gateway integration (e.g., Braintree, Stripe) for credit card & PayPal.

Information Technology and Services - Hail, Saudi Arabia

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Commercial Director

Manama, Capital DG Jones and Partners

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Job Description

JOB OBJECTIVES

The Commercial Director holds a pivotal leadership role responsible for the development and execution of the company’s commercial strategy, ensuring long-term profitability, contractual compliance, and sustainable growth. This role involves overseeing all commercial activities, including pre- and post-contract functions, across multiple projects or business units. The Commercial Director works closely with senior leadership to ensure commercial decisions align with broader business objectives.

RESPONSIBILITIES

  • Strategic Commercial Leadership: Develop and lead the implementation of commercial strategies to support company growth and financial targets. Ensure commercial practices are robust, efficient, and aligned with strategic priorities.
  • Pre-Contract Management: Oversee all pre-contract activities including procurement strategy, preparation of tender documentation, contract negotiation, bid evaluation, and risk assessment. Ensure the commercial viability and competitiveness of proposed projects.

Key areas of focus include:

  • In-depth knowledge of measurement standards (POMI, NRM, CESMM, etc.)
  • Expertise in costing, cost prediction, and benchmarking techniques
  • Strong understanding of design economics, price analysis, and project financing models
  • Proven ability to manage commercial risk during the design and procurement stages
  • Expert-level knowledge in commercial management, with a focus on adding value and cost certainty from project inception
  • Post-Contract Management: Lead post-contract operations such as contract administration, change control, cost reporting, payment certifications, claims management, and final account agreements. Monitor performance to ensure delivery within budget and contractual terms.
  • Risk and Opportunity Management: Identify, assess, and manage commercial risks and opportunities across the business. Establish frameworks for risk mitigation and capitalise on emerging opportunities to enhance commercial outcomes.
  • Client and Stakeholder Relations: Manage high-level relationships with clients, partners, contractors, and consultants. Act as the senior representative for commercial negotiations and dispute resolution, ensuring strong commercial alignment and client satisfaction.
  • Leadership and Team Development: Lead and mentor a multidisciplinary team including Commercial Managers, Quantity Surveyors, and commercial support staff. Promote a high-performance culture focused on accountability, excellence, and professional development.

Include responsibility for:

  • Resource planning and effective allocation across projects and regions,
  • Succession planning and team structure optimization.
  • Financial and Contractual Oversight: Ensure robust financial control across all commercial activities. Review and approve key contracts, procurement frameworks, and commercial decisions to safeguard the company’s financial interests.
  • Business Development Support: Collaborate with senior leadership and bid teams to support business development activities, including the commercial review of proposals, pricing strategies, and market positioning.
  • Governance and Compliance: Ensure that all commercial practices comply with legal, regulatory, and ethical standards. Establish reporting structures and ensure transparency in commercial operations and decision-making.

PREFERRED QUALIFICATIONS

  • Degree in Quantity Surveying, Commercial Management, Finance, or a related field; a Master’s degree or MBA is desirable.
  • Chartered Member of the Royal Institution of Chartered Surveyors (MRICS) is mandatory.
  • Minimum 15 years of post-degree experience, with significant pre-contract commercial management exposure
  • Strong understanding of both pre- and post-contract functions and their application across a range of project types.
  • Demonstrated ability to lead large commercial teams and influence decision-making at executive and board level.
  • Excellent negotiation, communication, and interpersonal skills.
  • Proven experience managing high-value contracts and driving commercial performance across complex portfolios.
  • Experience in international or multi-disciplinary environments is advantageous.
  • Strong commitment to professional integrity and ethical conduct.
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Python Software Engineer - Ubuntu Hardware Certification Team

Manama, Capital Canonical

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Job Description

Canonical is hiring a Python Software Engineer to join the Certification team, who make the tools which enable us to know that a desktop, laptop, server or IoT device is working properly. We work at the interface of hardware and software, so the ideal candidate is a Python developer familiar with hardware.

The Certification team develops the tools needed to certify hardware as working with Ubuntu Core as well as Ubuntu Desktop and Server: design hardware which can be used to probe devices independently, and frameworks for software tests that check every aspect of Ubuntu on that hardware.

This is an excellent opportunity for someone who wants to have a meaningful impact for adoption of Linux across multiple device categories and industries. Canonical offers a fun, fast-paced team environment and a career full of learning and development opportunities. This team is centered in EMEA time zones, and works with colleagues on related teams in both the Americas and APAC.

We work together with silicon companies, OEMs, ODMs and teams within Canonical to ensure a smooth, secure out of the box Ubuntu experience, with success in this role leading to a great Ubuntu experience being offered on more and more devices.

Role description

We are looking for a self-motivated software engineer with experience developing in Python, to work on test automation tools or Linux based embedded hardware. This role offers an exciting opportunity to push the industry forward by enabling entirely new Linux based hardware testing capabilities, scaling up hardware certification efforts and allowing for deeper test coverage.

The role involves the development and maintenance of Canonical's open source certification tools, supporting the creation of hardware solutions for test automation, and automating our existing processes. We seek out continuous process and tooling improvements as part of expanding the certification test suites, ultimately to improve the quality of Linux experience felt by millions of Linux end users.

Key responsibilities

  • Maintain and develop new features to our Python based test automation tools like Checkbox, used by both in-house teams and industry partners.
  • Invent new ways to enable remote, automated testing.
  • Help build the software counterpart to in-house designed testing hardware to help test device enablement (graphics, hotplug, bluetooth, etc).
  • Write functional and performance tests to support hardware enablement and to protect from regressions.
  • Participate in meetings involving international travel 2-3 times per year.

Required Skills And Experience

  • Knowledge of Python programming language.
  • Quality oriented, pragmatic approach to software design and implementation.
  • Interest in test automation methodologies.
  • Previous experience working with Ubuntu or other Linux distributions.
  • Ability to be productive in a globally distributed team.

Desired Skills And Experience

  • Passion for tinkering: you are a maker.
  • Experience working in an agile environment.
  • Hardware testing experience, for example in the IoT space.
  • Familiarity with the C programming language.

What is Canonical?

Canonical is a growing international software company that works with the open-source community to deliver Ubuntu, "the world's best free software platform". Our services help businesses worldwide to reduce costs, improve efficiency and enhance security with Ubuntu.

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

#Stack

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Graphic Designer

Manama, Capital Modern Consulting Information Technology

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Graphic Designer

Modern Consulting Information Technology, Bahrain

We are looking for an experienced graphic designer with a creative mind, a strong portfolio, and passion for designing and sketching. Candidates looking for a progressive career in the web and mobile development industry are encouraged to grab this opportunity and apply.

Job Specification

High level of creativity, a very strong portfolio. Proven experience in Adobe Photoshop, Adobe Illustrator, Corel Draw/Indesign. Passion about designs for mobile applications is required. 3D modeling will be a huge added advantage.

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BI ENGINEER

Manama, Capital Minds United

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Job Description

Full Time

Job Brief

Academic Qualification (Formal Education): Bachelor's Degree
Education Major: Computer Science
Qualification Major: BE Computer Science and Engineering

Professional Training Required
Microsoft Power BI, any other Reporting Tools like Tableau, Microstrategy

Professional Certifications Required
Microsoft Certified: Azure Data Engineer Associate OR Microsoft Certified: Azure Database Administrator Associate OR equivalent

Experience with Microsoft Business Intelligence Stack having Power BI, SSRS, T-SQL (minimum of 3+ years required)
Experience in Developing Power BI reports, dashboards, and KPI scorecards using Power BI (minimum of 3+ years required)
Experience in connecting to data sources, writing queries, importing data, and transforming data for Business Intelligence (minimum of 3+ years required)
Profound understanding of Banking and Financial products, related data, and regulatory reporting requirements (3+ years)

Job Responsibilities

  • Developing Power BI reports, dashboards, and KPI scorecards using Power BI or similar tools like SAP/SAS VIYA.
  • Understand business objectives, define performance metrics, and drive data-driven strategies to achieve them.
  • Assess the end-to-end process and identify opportunities for enhancement; develop dashboards and report insights.
  • Responsible for design methodology, modeling, and project documentation.
  • Coordination and liaising between stakeholders and teams to resolve business requirements, data dependencies, and delivery of BI-reports.
  • Communicating and collaborating with other departments.

Competencies
  • Solving Complex Problems
  • Learning Quickly
  • Working with Financial Information
  • Communicating Effectively
  • Planning & Organising
  • Driving for Results
  • Understanding Existing & Emerging Technologies
  • Risk Control

Skills
  • Data Access and Reporting
  • Data Mining
  • IT Data Analysis
  • Programming
  • Metrics
  • ETL/ETT/ETM Tools and Process
  • Data Modeling
  • Business Analysis
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PROCUREMENT ANALYST

Manama, Capital Minds United

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Job Description

Full Time

  • Job Summary:

The Procurement Transformation and Support Resource within the Procurement Department is responsible for facilitating procurement transformation initiatives and providing support for data cleansing, organizing, records validation, and developing a traceability system for all procurement data and records, including purchase orders (POs), contracts, and supplier data. The role involves supporting the implementation of new systems, ensuring data integrity, and enhancing the efficiency of procurement processes.

  • Key Responsibilities:
  • Support procurement transformation initiatives by identifying areas for process improvement and efficiency gains.
  • Assist in data cleansing, organizing, and validating procurement records to ensure data accuracy and integrity.
  • Develop and implement a traceability system for all procurement data and records, including POs, contracts, and supplier information.
  • Collaborate with cross-functional teams to support the implementation of new procurement systems and technologies.
  • Provide training and support to internal users on data management best practices and system functionalities.
  • Analyze procurement data to identify trends, opportunities for improvement, and areas of risk.
  • Ensure compliance with data privacy and security regulations in all data management activities.
  • Qualifications and Skills:
  • Bachelor’s degree in business administration, Supply Chain Management, Information Management, or related field.
  • Proven experience in procurement transformation, data management, and process improvement.
  • Strong understanding of procurement processes, data governance, and best practices.
  • Experience in developing and implementing data traceability systems.
  • Proficiency in data analysis tools and techniques to cleanse, organize, and validate data.
  • Excellent communication skills and ability to work collaboratively with stakeholders at all levels.
  • Detail-oriented with a focus on data accuracy and quality.
  • Ability to adapt to changing priorities and work effectively in a dynamic environment.

Additional Information:

  • This role may involve working with external vendors and suppliers to ensure data accuracy and compliance.
  • The Procurement Transformation and Support Resource will play a key role in driving efficiency and effectiveness in procurement operations.
  • Continuous learning and professional development opportunities will be provided to stay current with industry trends and best practices.
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Program Manager (Strategic Specialist)

Manama, Capital Minds United

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Job Description

Full Time

Job Description:

  • Lead and manage the overall project delivery of the corporate banking channels program, ensuring timely completion within budget and scope.
  • Develop and maintain the project plan, resource allocation, and risk management strategies.
  • Coordinate and collaborate with various stakeholders across business units, IT, and third-party vendors.
  • Proactively identify and address potential risks and issues, implementing mitigation plans.
  • Communicate project status and progress to stakeholders regularly and effectively.
  • Monitor and control project budget, ensuring efficient resource utilization.
  • Ensure project deliverables meet agreed-upon quality standards.
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Director- Client Relationship CCB - Bahrain

Manama, Capital First Abu Dhabi Bank (FAB)

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Company Description

First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We’re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you’ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger – together.

Job Description

KEY ACCOUNTABILITIES:

Client Relationship Management & Business Development

  • Originate new business opportunities with target clients across all banking products
  • Articulate the value-add services/ products and distinguished qualities FAB has to offer existing and potential clients
  • Work closely with all stakeholders from Head Office and the International locations to generate business leads
  • Manage the daily interactions with clients and provide superior service to improve clients’ experience, grow assets and liabilities, and maximise FAB’s profitability
  • Identify & develop cross selling opportunities and increase the cross-sell ratio with key clients
  • Pitch, review, negotiate and conclude deals
  • Play an active role in raising liabilities for the bank.
  • Develop and execute Term Sheet, Information Memorandum, financial modelling, & mandate letter
  • Achieve individual and team financial performance targets
  • Examine & resolve credit, market, and operational risk aspects of the transactions in collaboration with products and enablement Teams
  • Motivate, Develop and Coach team members
  • Maintain the credit quality of the clients’ relationships within the Portfolio to an acceptable level set by the Bank’s standard
  • Identify early warning signs and take immediate remedial action to mitigate any potential credit risk
  • Ensure that any excesses or over limit are regularised within a reasonable time
  • Ensure Account Plans are prepared and maintained for all key clients
  • Ensure all clients’ files /documents are updated and well maintained
  • Ensure all credit reviews are submitted on time and agreed conditions are met
  • Maintain a satisfactory audit on the portfolio
  • Learning & Development – Attend appropriate on and off the job training programs and ensure development and skill upgradation of team members
  • Adhere to process KPI’s and, ORM, BCP & Internal Audit requirements.

Internal Collaboration

  • Develop a close working relationship with all departments/ sub-departments including Product partners (GCF, GTB, & Global Markets), Credit, Finance, Operations, Legal, CAD, Treasury etc which will directly contribute to the success of the overall performance of the Bank.

Client and Market Analysis

  • Conduct analysis on clients’ financial health and needs as well as their industries/ markets on regular basis in order to identify lending, selling, and cross-selling opportunities

Credit Approval

  • Collect credit request and documents from the clients and conduct initial analysis, acquiring and evaluating new accounts, structuring credit facilities, performing credit assessment of financial statements, cash flow projections, periodic credit reviews of the existing accounts and loan documentations.
  • Prepare credit memoranda and other information relevant for the credit application package of new credit applications, annual reviews, and ad-hoc applications.
  • Ensure the quality of the credit portfolio is maintained by reviewing proposals and identifying and assessing all risks inherent in credit exposures.

Continuous Improvement

  • Identify opportunities for continuous improvement of systems, processes and practices taking into account ‘international leading practice’, improvement of business processes, cost reduction and productivity improvement.

Policies, Systems, Processes & Procedures

  • Follow all policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.

MIS and Reports

  • Prepare reports in a timely and accurate manner to meet FAB’s requirements, policies, and standards. And review MIS reports to keep track of performance vs. budgets

Strategic Contribution

  • Ensure effective cascading of the business strategy to all colleagues to ensure vertical alignment and horizontal integration with other interfacing departmental strategies.
  • Work with all Bahrain and HO stakeholders to develop the strategy, business plan, and tactics with the aim of increasing the Bank’s share of the target clients’ wallet and achieving target relationship returns.
  • Keep close interaction with Product teams, and other stakeholders, to maximize business opportunities with clients, and to streamline execution of deals and strategies.

People Management

  • Act as a role model and drive adherence to organizational values and ethics by employees of the assigned department to foster a value driven culture within the Group.

Budgeting And Financial Planning

  • Manage P&L responsibility of the assigned portfolio, achieving targets within defined budget levels.

Policies, Systems, Processes & Procedures

  • Manage and ensure effective implementation of the CCB policies, procedures and controls covering all areas of assigned activity so that all relevant procedural/legislative requirements, fulfilled while delivering a quality, cost-effective service.

Client And Market Analysis

  • Participate in the financial analysis conducted on clients and their respective industries/ markets to identify potential opportunities and risks.

Day-to-Day Activities

  • Assist the Executive Directors and Business Head in the day-to-day administrative and transactional activities to ensure continuity of work and the delivery of effective and high-quality outputs.
  • Manage and follow up on KYC and compliance requirements in order to ensure consistency with the Bank’s KYC and AML policies and regulatory requirements.

Qualifications

Minimum Qualification:

  • Bachelor’s degree in finance or related discipline.
  • Professional qualification is preferred.

Minimum Experience

  • At least 10 years of relevant experience in corporate and commercial banking and client relationship management with multinational banks, preferably managing a portfolio driven by assets and liabilities
  • Strong knowledge of corporate and commercial banking product in general under GCF, GTB, & GM

Knowledge, Skills, And Attributes

  • Knowledge of Bahrain’s banking industry.
  • Extensive contacts within Bahrain for business development within Bahrain and outside.
  • Proven track record of success in identifying, structuring, and delivering financing solutions to a diverse client base.
  • Strong marketing, client relationship management and presentation skills.
  • Ability to communicate effectively with clients and internal stakeholders.
  • Awareness of market trends and dynamics.
  • Experience in the entire credit process from deal acquisition up to conclusion (including documentation).
  • Strong in Credit Risk and Financial Risk analysis.
  • Work ethics and a passion for excellence.
  • Ability to perform under pressure and within tight deadlines.
  • Ability to work independently and collaboratively as a team player and highly adaptable to the changing needs of internal and external customers.
  • Strong leadership skills.

Additional Information

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Support Engineering Manager

Manama, Capital Canonical

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Job Description

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

Our regional Support Managers run world-class Support teams – solving deep technical problems for customers around the world on Ubuntu Server, Ubuntu Desktop and on the public cloud. They demonstrate two key attributes: customer focus – ensuring that customers are always satisfied with the service they are receiving, and technical excellence – ensuring that the support team is always up to date with the our technology, and that they perform sound and quick troubleshooting. We are looking for managers for both of our support groups; Cloud Support Group and Devices Support Group.

You'll need to be comfortable in a fast paced environment, able to take responsibility for delivering to customers and enjoy challenges. You will also need to care deeply about your team, their skills, and their career development.

The role entails

  • Management of a professional support team, including skills development and performance management
  • Operational control, shift scheduling, accountability for key performance indicators (KPIs)
  • Ensures that all customer cases are responded to within the SLA, and in a professional manner
  • Act as the customer escalation contact, and ensure that such escalations are addressed appropriately
  • Accountability for customer satisfaction
  • Contribution to the support knowledge base
  • Continuous improvement to the team's processes and support service delivery
  • Hire, develop and train support team to match business requirements
  • Work with the leadership team to drive growth and transformation initiatives

What are we looking for in you

  • Extensive CLI experience with Linux at a technical level (Support, Development, Implementation)
  • Leadership experience, and preferably team management experience
  • Confidence under pressure, with proven track record of high customer focus
  • Preferably fluent in two languages, English being primary one
  • Excellent communication skills (verbal and written)
  • Experience or knowledge of Linux Desktop, OpenStack, Public Cloud or Virtualization technologies
  • Proven track record of contributing to Open Source projects
  • Software development experience
  • Experience in working in support organizations
  • Hands on experience with Canonical's products

What we offer colleagues

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

  • Distributed work environment with twice-yearly team sprints in person
  • Personal learning and development budget of USD 2,000 per year
  • Annual compensation review
  • Recognition rewards
  • Annual holiday leave
  • Maternity and paternity leave
  • Employee Assistance Programme
  • Opportunity to travel to new locations to meet colleagues
  • Priority Pass, and travel upgrades for long haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

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  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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