32 Front Desk jobs in Bahrain
Front Desk Supervisor
Posted today
Job Viewed
Job Description
A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.
What will I be doing?
As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Supervise Front Desk operations during your assigned shift to a consistently high standard
- Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
- Advise your shift team of any special events or VIP Guests in the hotel that day
- Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
- Maximize sales revenues through up-selling and marketing program
- Manage Guest requests, inquiries, and complaints promptly and completely
- Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
A Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Front Office experience in the hotel, leisure, and/or retail sector
- Strong commercial/business awareness and demonstration of sales capabilities
- Calm, organized work ethic with the ability to prioritize and meet deadlines
- Excellent supervisory, inter-personal, and communication skills
- A passion for delivering exceptional levels of Guest service
- A relevant supervisory/management certificate/diploma or degree
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Work Locations
Conrad Bahrain
Schedule
Full-time
Brand
Conrad Hotels & Resorts
Job
Guest Services, Operations, and Front Office #J-18808-Ljbffr
Front Desk Supervisor
Posted 12 days ago
Job Viewed
Job Description
**What will I be doing?**
As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
+ Supervise Front Desk operations during your assigned shift to a consistently high standard
+ Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
+ Advise your shift team of any special events or VIP Guests in the hotel that day
+ Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
+ Maximize sales revenues through up-selling and marketing program
+ Manage Guest requests, inquiries, and complaints promptly and completely
+ Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
**What are we looking for?**
A Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Front Office experience in the hotel, leisure, and/or retail sector
+ Strong commercial/business awareness and demonstration of sales capabilities
+ Calm, organized work ethic with the ability to prioritize and meet deadlines
+ Excellent supervisory, inter-personal, and communication skills
+ A passion for delivering exceptional levels of Guest service
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ A relevant supervisory/management certificate/diploma or degree
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Front Desk Supervisor_
**Location:** _null_
**Requisition ID:** _HOT0BQT1_
**EOE/AA/Disabled/Veterans**
Agent-front Desk
Posted today
Job Viewed
Job Description
**Job Category** Rooms & Guest Services Operations
**Location** The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
- At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.
Front Desk Agent (Female Arabic Speaker)
Posted 5 days ago
Job Viewed
Job Description
Welcome to the award-winning five-star Mövenpick Hotel Bahrain, located adjacent to Bahrain International Airport, with a magnificent view of the sprawling lagoon and less than 10 minutes away from downtown city centre of Manama, the capital of Kingdom of Bahrain.
The hotel offers 97 luxury hotel rooms and 10 suites with state-of-art facilities and amenities. Our 5 star hotel went through a complete transformation; including restaurants and bars as well as rooms and suites.
Silk's restaurant is all day dining, offering international cuisine and theme nights. Gallery lounge is located in the high ceiling natural light glass lobby, serving French pastries, high tea and Swiss Mövenpick coffee and delights. While Xenia bar and lounge is offering exotic cocktails and bar food with live night entertainment daily. Mövenpick Hotel Bahrain is well known for its award-winning Friday Brunch.
The award-winning European Rimal spa, features 12 treatment rooms, including single treatment suites, one double female suite and two traditional Turkish hammam suites with their own steam rooms and heated wet tables. Rimal Spa is the only spa that offers non-surgical CACI Synergy machines in the Kingdom. All treatment rooms are designed to the highest standards and have private showers.
Mövenpick Hotel Bahrain is a place to experience world-class luxury hospitality, blended with Arabian tradition and a touch of Swiss that makes our guests feel at home in one of the most attractive and friendly destinations in the Gulf Region.
Job Description
We are seeking a professional and friendly Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a seamless experience throughout their stay.
- Greet and check-in guests, providing a warm welcome and efficient service
- Handle guest inquiries, requests, and complaints with empathy and professionalism
- Process check-outs, including accurate billing and payment handling
- Upsell hotel services and amenities to maximize room occupancy and guest satisfaction
- Maintain thorough knowledge of hotel facilities, local attractions, and services
- Collaborate with other departments to ensure guest needs are met promptly
- Manage reservations, room assignments, and special requests
- Ensure the front desk area is organized and well-stocked with necessary supplies
- Assist with administrative tasks, including report generation and inventory management
- Adhere to hotel policies and procedures while maintaining a customer-focused approach
- Participate in ongoing training to enhance guest service skills and product knowledge
- Minimum of 1 year experience in a guest services role, preferably in a hotel setting
- Associate's or Bachelor's degree in hospitality, business, or related field (or equivalent work experience)
- Excellent communication and interpersonal skills with a focus on customer service
- Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, and Outlook)
- Experience with Opera hotel management software preferred
- Strong problem-solving abilities and attention to detail
- Flexibility to work various shifts, including nights, weekends, and holidays
- Physical ability to stand for extended periods and occasionally lift up to 20 pounds
- Multilingual skills, particularly Arabic and English, are highly advantageous
- Ability to remain calm and professional in high-pressure situations
- Demonstrated organizational skills and ability to multitask efficiently
Front Desk Agent (Female Arabic Speaker)
Posted 6 days ago
Job Viewed
Job Description
Join to apply for the Front Desk Agent (Female Arabic Speaker) role at Mövenpick Hotels & Resorts
Front Desk Agent (Female Arabic Speaker)18 hours ago Be among the first 25 applicants
Join to apply for the Front Desk Agent (Female Arabic Speaker) role at Mövenpick Hotels & Resorts
Company Description
Welcome to the award-winning five-star Mövenpick Hotel Bahrain, located adjacent to Bahrain International Airport, with a magnificent view of the sprawling lagoon and less than 10 minutes away from downtown city centre of Manama, the capital of Kingdom of Bahrain.
Company Description
Welcome to the award-winning five-star Mövenpick Hotel Bahrain, located adjacent to Bahrain International Airport, with a magnificent view of the sprawling lagoon and less than 10 minutes away from downtown city centre of Manama, the capital of Kingdom of Bahrain.
The hotel offers 97 luxury hotel rooms and 10 suites with state-of-art facilities and amenities. Our 5 star hotel went through a complete transformation; including restaurants and bars as well as rooms and suites.
Silk's restaurant is all day dining, offering international cuisine and theme nights. Gallery lounge is located in the high ceiling natural light glass lobby, serving French pastries, high tea and Swiss Mövenpick coffee and delights. While Xenia bar and lounge is offering exotic cocktails and bar food with live night entertainment daily. Mövenpick Hotel Bahrain is well known for its award-winning Friday Brunch.
The award-winning European Rimal spa, features 12 treatment rooms, including single treatment suites, one double female suite and two traditional Turkish hammam suites with their own steam rooms and heated wet tables. Rimal Spa is the only spa that offers non-surgical CACI Synergy machines in the Kingdom. All treatment rooms are designed to the highest standards and have private showers.
Mövenpick Hotel Bahrain is a place to experience world-class luxury hospitality, blended with Arabian tradition and a touch of Swiss that makes our guests feel at home in one of the most attractive and friendly destinations in the Gulf Region.
Job Description
We are seeking a professional and friendly Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a seamless experience throughout their stay.
- Greet and check-in guests, providing a warm welcome and efficient service
- Handle guest inquiries, requests, and complaints with empathy and professionalism
- Process check-outs, including accurate billing and payment handling
- Upsell hotel services and amenities to maximize room occupancy and guest satisfaction
- Maintain thorough knowledge of hotel facilities, local attractions, and services
- Collaborate with other departments to ensure guest needs are met promptly
- Manage reservations, room assignments, and special requests
- Ensure the front desk area is organized and well-stocked with necessary supplies
- Assist with administrative tasks, including report generation and inventory management
- Adhere to hotel policies and procedures while maintaining a customer-focused approach
- Participate in ongoing training to enhance guest service skills and product knowledge
- Minimum of 1 year experience in a guest services role, preferably in a hotel setting
- Associate's or Bachelor's degree in hospitality, business, or related field (or equivalent work experience)
- Excellent communication and interpersonal skills with a focus on customer service
- Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, and Outlook)
- Experience with Opera hotel management software preferred
- Strong problem-solving abilities and attention to detail
- Flexibility to work various shifts, including nights, weekends, and holidays
- Physical ability to stand for extended periods and occasionally lift up to 20 pounds
- Multilingual skills, particularly Arabic and English, are highly advantageous
- Ability to remain calm and professional in high-pressure situations
- Demonstrated organizational skills and ability to multitask efficiently
- Seniority level Entry level
- Employment type Full-time
- Job function Management and Manufacturing
- Industries Hospitality
Referrals increase your chances of interviewing at Mövenpick Hotels & Resorts by 2x
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#J-18808-LjbffrFront Desk & Patient Communication Coordinator (منسق استقبال واتصالات المرضى)
Posted 11 days ago
Job Viewed
Job Description
Also known as: Front Office Executive | Patient Call Coordinator | Reception Administrator | Client Service Representative | Medical Front Desk Officer | Call & Scheduling Specialist | Guest Relations Receptionist
Location: Kingdom of Bahrain
A leading private institution in the aesthetic and cosmetic medical field in Bahrain is seeking a highly organized and articulate Front Desk & Patient Communication Coordinator to join our reception and admin team.
This role is ideal for someone who excels in handling patient phone calls, appointment scheduling, and administrative support, all while delivering a warm, luxury-level experience for every client.
Key Responsibilities
- Answer and manage incoming phone calls and patient inquiries with professionalism
- Schedule appointments, consultations, and follow-up visits across departments
- Greet patients and guests, ensuring a welcoming front-desk experience
- Accurately log patient data and maintain appointment records using the clinic’s system
- Support the clinical and admin teams with day-to-day front office duties
- Ensure the reception area reflects the high standards of the clinic at all times
- Handle confidential information with care and discretion
- Fluent in English (Arabic is a strong advantage)
- Based in Bahrain or with valid Bahrain residency
- Previous experience in a medical, hospitality, or client service front desk role
- Strong verbal communication and call-handling skills
- Excellent organizational and multitasking ability
- Presentable, polite, and confident under pressure
- Proficient in basic computer systems and scheduling tools
- A supportive, professional work environment in a luxury medical setting
- Opportunities for career development in the growing aesthetic and wellness field
- Exposure to a diverse, international patient base
- Stability, structure, and the chance to be the welcoming voice of a respected brand
منسق استقبال واتصالات المرضى
أسماء أخرى للوظيفة: موظف استقبال طبي | منسق مكالمات المرضى | موظف مكتب أمامي | مسؤول حجوزات واستقبال | موظف خدمات العملاء | مسؤول استعلامات وبيانات المرضى
الموقع: مملكة البحرين
تعلن مؤسسة رائدة في مجال الطب التجميلي والعناية بالبشرة عن شاغر وظيفي لوظيفة منسق استقبال واتصالات المرضى.
نبحث عن شخص منظم، لبق، ويتقن إدارة المكالمات الهاتفية، تنظيم المواعيد، وتقديم تجربة استقبال راقية لزوار ومرضى العيادة.
المهام الرئيسية:
- استقبال المكالمات الواردة والرد على استفسارات المرضى باحترافية
- تنسيق المواعيد والاستشارات والجلسات الطبية
- استقبال المرضى والزوار بشكل لبق يعكس صورة العيادة الراقية
- تسجيل بيانات المرضى بدقة على النظام الإلكتروني
- دعم الفريق الإداري والسريري في الأعمال المكتبية اليومية
- الحفاظ على تنظيم وترتيب منطقة الاستقبال بشكل دائم
- التعامل مع المعلومات الحساسة بسريّة ومهنية عالية
- إجادة اللغة الإنجليزية تحدثًا وكتابة (ويُفضل إتقان اللغة العربية)
- الإقامة في البحرين أو وجود تصريح عمل ساري
- خبرة سابقة في مجال الاستقبال الطبي أو الضيافة أو خدمة العملاء
- مهارات تواصل ممتازة وقدرة على التعامل مع المكالمات الهاتفية باحتراف
- تنظيم عالي وقدرة على أداء مهام متعددة بدقة
- مظهر أنيق وأسلوب مهني وهدوء تحت الضغط
- معرفة جيدة باستخدام الحاسوب وأنظمة الحجز
- بيئة عمل راقية ضمن فريق محترف
- فرصة للنمو المهني في مجال الجمال والطب التجميلي
- التعامل مع مرضى محليين ودوليين في عيادة مرموقة
- دور أساسي في تمثيل واجهة المؤسسة وتقديم تجربة أولى مميزة
Front Desk & Patient Communication Coordinator (منسق استقبال واتصالات المرضى)
Posted 11 days ago
Job Viewed
Job Description
Get AI-powered advice on this job and more exclusive features.
Front Desk & Patient Communication Coordinator
Also known as: Front Office Executive | Patient Call Coordinator | Reception Administrator | Client Service Representative | Medical Front Desk Officer | Call & Scheduling Specialist | Guest Relations Receptionist
Location: Kingdom of Bahrain
A leading private institution in the aesthetic and cosmetic medical field in Bahrain is seeking a highly organized and articulate Front Desk & Patient Communication Coordinator to join our reception and admin team.
This role is ideal for someone who excels in handling patient phone calls, appointment scheduling, and administrative support, all while delivering a warm, luxury-level experience for every client.
Key Responsibilities
- Answer and manage incoming phone calls and patient inquiries with professionalism
- Schedule appointments, consultations, and follow-up visits across departments
- Greet patients and guests, ensuring a welcoming front-desk experience
- Accurately log patient data and maintain appointment records using the clinic’s system
- Support the clinical and admin teams with day-to-day front office duties
- Ensure the reception area reflects the high standards of the clinic at all times
- Handle confidential information with care and discretion
- Fluent in English (Arabic is a strong advantage)
- Based in Bahrain or with valid Bahrain residency
- Previous experience in a medical, hospitality, or client service front desk role
- Strong verbal communication and call-handling skills
- Excellent organizational and multitasking ability
- Presentable, polite, and confident under pressure
- Proficient in basic computer systems and scheduling tools
- A supportive, professional work environment in a luxury medical setting
- Opportunities for career development in the growing aesthetic and wellness field
- Exposure to a diverse, international patient base
- Stability, structure, and the chance to be the welcoming voice of a respected brand
منسق استقبال واتصالات المرضى
أسماء أخرى للوظيفة: موظف استقبال طبي | منسق مكالمات المرضى | موظف مكتب أمامي | مسؤول حجوزات واستقبال | موظف خدمات العملاء | مسؤول استعلامات وبيانات المرضى
الموقع: مملكة البحرين
تعلن مؤسسة رائدة في مجال الطب التجميلي والعناية بالبشرة عن شاغر وظيفي لوظيفة منسق استقبال واتصالات المرضى.
نبحث عن شخص منظم، لبق، ويتقن إدارة المكالمات الهاتفية، تنظيم المواعيد، وتقديم تجربة استقبال راقية لزوار ومرضى العيادة.
المهام الرئيسية:
- استقبال المكالمات الواردة والرد على استفسارات المرضى باحترافية
- تنسيق المواعيد والاستشارات والجلسات الطبية
- استقبال المرضى والزوار بشكل لبق يعكس صورة العيادة الراقية
- تسجيل بيانات المرضى بدقة على النظام الإلكتروني
- دعم الفريق الإداري والسريري في الأعمال المكتبية اليومية
- الحفاظ على تنظيم وترتيب منطقة الاستقبال بشكل دائم
- التعامل مع المعلومات الحساسة بسريّة ومهنية عالية
- إجادة اللغة الإنجليزية تحدثًا وكتابة (ويُفضل إتقان اللغة العربية)
- الإقامة في البحرين أو وجود تصريح عمل ساري
- خبرة سابقة في مجال الاستقبال الطبي أو الضيافة أو خدمة العملاء
- مهارات تواصل ممتازة وقدرة على التعامل مع المكالمات الهاتفية باحتراف
- تنظيم عالي وقدرة على أداء مهام متعددة بدقة
- مظهر أنيق وأسلوب مهني وهدوء تحت الضغط
- معرفة جيدة باستخدام الحاسوب وأنظمة الحجز
- بيئة عمل راقية ضمن فريق محترف
- فرصة للنمو المهني في مجال الجمال والطب التجميلي
- التعامل مع مرضى محليين ودوليين في عيادة مرموقة
- دور أساسي في تمثيل واجهة المؤسسة وتقديم تجربة أولى مميزة
- Seniority level Entry level
- Employment type Full-time
- Job function Marketing, Public Relations, and Writing/Editing
- Industries Technology, Information and Internet
Referrals increase your chances of interviewing at Qureos by 2x
Get notified about new Communications Coordinator jobs in Manama, Capital Governorate, Bahrain .
Manama, Capital Governorate, Bahrain 2 months ago
Riffa, Southern Governorate, Bahrain 1 month ago
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About the latest Front desk Jobs in Bahrain !
Front Desk & Patient Communication Coordinator (منسق استقبال واتصالات المرضى)
Posted 11 days ago
Job Viewed
Job Description
Join to apply for the Front Desk & Patient Communication Coordinator (منسق استقبال واتصالات المرضى) role at Burjline Builders
Front Desk & Patient Communication Coordinator (منسق استقبال واتصالات المرضى)Join to apply for the Front Desk & Patient Communication Coordinator (منسق استقبال واتصالات المرضى) role at Burjline Builders
Be the first point of contact in a place where beauty meets care and precision.
منسق استقبال واتصالات المرضى
أسماء أخرى للوظيفة: موظف استقبال طبي | منسق مكالمات المرضى | موظف مكتب أمامي | مسؤول حجوزات واستقبال | موظف خدمات العملاء | مسؤول استعلامات وبيانات المرضى
Front Desk & Patient Communication Coordinator
Also known as: Front Office Executive | Patient Call Coordinator | Reception Administrator | Client Service Representative | Medical Front Desk Officer | Call & Scheduling Specialist | Guest Relations Receptionist
Location: Kingdom of Bahrain
A leading private institution in the aesthetic and cosmetic medical field in Bahrain is seeking a highly organized and articulate Front Desk & Patient Communication Coordinator to join our reception and admin team.
This role is ideal for someone who excels in handling patient phone calls, appointment scheduling, and administrative support, all while delivering a warm, luxury-level experience for every client.
Key Responsibilities:
- Answer and manage incoming phone calls and patient inquiries with professionalism
- Schedule appointments, consultations, and follow-up visits across departments
- Greet patients and guests, ensuring a welcoming front-desk experience
- Accurately log patient data and maintain appointment records using the clinic’s system
- Support the clinical and admin teams with day-to-day front office duties
- Ensure the reception area reflects the high standards of the clinic at all times
- Handle confidential information with care and discretion
- Fluent in English (Arabic is a strong advantage)
- Based in Bahrain or with valid Bahrain residency
- Previous experience in a medical, hospitality, or client service front desk role
- Strong verbal communication and call-handling skills
- Excellent organizational and multitasking ability
- Presentable, polite, and confident under pressure
- Proficient in basic computer systems and scheduling tools
- A supportive, professional work environment in a luxury medical setting
- Opportunities for career development in the growing aesthetic and wellness field
- Exposure to a diverse, international patient base
- Stability, structure, and the chance to be the welcoming voice of a respected brand
منسق استقبال واتصالات المرضى
أسماء أخرى للوظيفة: موظف استقبال طبي | منسق مكالمات المرضى | موظف مكتب أمامي | مسؤول حجوزات واستقبال | موظف خدمات العملاء | مسؤول استعلامات وبيانات المرضى
الموقع: مملكة البحرين
تعلن مؤسسة رائدة في مجال الطب التجميلي والعناية بالبشرة عن شاغر وظيفي لوظيفة منسق استقبال واتصالات المرضى.
نبحث عن شخص منظم، لبق، ويتقن إدارة المكالمات الهاتفية، تنظيم المواعيد، وتقديم تجربة استقبال راقية لزوار ومرضى العيادة.
المهام الرئيسية:
- استقبال المكالمات الواردة والرد على استفسارات المرضى باحترافية
- تنسيق المواعيد والاستشارات والجلسات الطبية
- استقبال المرضى والزوار بشكل لبق يعكس صورة العيادة الراقية
- تسجيل بيانات المرضى بدقة على النظام الإلكتروني
- دعم الفريق الإداري والسريري في الأعمال المكتبية اليومية
- الحفاظ على تنظيم وترتيب منطقة الاستقبال بشكل دائم
- التعامل مع المعلومات الحساسة بسريّة ومهنية عالية
- إجادة اللغة الإنجليزية تحدثًا وكتابة (ويُفضل إتقان اللغة العربية)
- الإقامة في البحرين أو وجود تصريح عمل ساري
- خبرة سابقة في مجال الاستقبال الطبي أو الضيافة أو خدمة العملاء
- مهارات تواصل ممتازة وقدرة على التعامل مع المكالمات الهاتفية باحتراف
- تنظيم عالي وقدرة على أداء مهام متعددة بدقة
- مظهر أنيق وأسلوب مهني وهدوء تحت الضغط
- معرفة جيدة باستخدام الحاسوب وأنظمة الحجز
- بيئة عمل راقية ضمن فريق محترف
- فرصة للنمو المهني في مجال الجمال والطب التجميلي
- التعامل مع مرضى محليين ودوليين في عيادة مرموقة
- دور أساسي في تمثيل واجهة المؤسسة وتقديم تجربة أولى مميزة
Customer Service Executive
Posted 24 days ago
Job Viewed
Job Description
Provide support to Total CX customers by effectively handling and resolving customer inquiries or complaints and ensuring customer satisfaction at the core of every decision and behaviour.
Skills- Attend to queries, requests, or complaints related to Mobile/Fixed/Inet/Directory Query/Telegram received through various contact center channels.
- Understand and investigate the queries, requests, or complaints.
- Liaise with relevant internal teams/departments to address customer queries or complaints or forward cases to other relevant teams/departments.
- Provide accurate, valid, and complete information or solutions by using the right sources of information.
- Make outbound campaign calls to customers, providing information about new products, offers, services, etc. Take appropriate actions to address customer requests, queries, or complaints on outbound calls.
- Inform the Team Leader when a recurrent problem appears to prevent further cases.
- Maintain and update customer information in the database.
- Follow the defined business process meticulously while attending to clients’ queries, requests, or complaints.
- Follow communication scripts and protocols, ensuring adherence to quality standards and guidelines.
- Keep abreast of products and promotions to provide exceptional customer support.
- Take ownership of attending training sessions as per the plan.
- Complete PMR processes and employee engagement surveys on time.
- Continuously share knowledge and understanding of the telecom industry and business trends.
Employment Type: Definite Period Contract (DPC)
#J-18808-LjbffrCustomer Service Representative
Posted 6 days ago
Job Viewed
Job Description
Job Summary:
The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.
Key Responsibilities:
- Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
- Provide timely and accurate information to customers, addressing their needs and concerns effectively
- Troubleshoot and resolve customer issues in a professional and empathetic manner
- Identify opportunities to upsell or cross-sell relevant products and services
- Maintain detailed records of customer interactions and follow-up actions
- Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
- Participate in training programs to continuously develop product knowledge and customer service skills
- Adhere to company policies, procedures, and quality standards in all customer interactions
- Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience
Required Skills and Qualifications:
- Bachelor's degree preferred
- 1-2 years of experience in a customer service or call center environment
- Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
- Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
- Proficient in using customer relationship management (CRM) software and other relevant technology
- Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
- Flexibility to work in shifts, including weekends and holidays, as needed
- B2 English Level is a must
Bahraini nationals only
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