Explore numerous front desk job opportunities. These roles are available across various sectors, offering a chance to utilise your communication and organisational skills. Front desk positions are often the first point of contact for visitors and clients, making a positive and professional demeanour crucial.756 Front Desk jobs in Bahrain
Guest Experience Agent
Manama, Capital
AccorHotel
Job Viewed
Job Description
Company Description
Al Areen Palace and Spa by Accor features 78 luxuriously appointed pool villas, 10,000 sq meters of SPA with a unique Rain Forest and Ice igloo system. Awaken your senses by trying thoughtfully prepared savoury dishes from our fine dining restaurants. The resort is a perfect retreat which spans over 131,000 sq. meters with traditional Middle Eastern design and stylish contemporary flair.
**Job Description**:
**Guest Experience Agent**
First impressions are everything! As a Guest Experience Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
**What you will be doing**:
- Greet, check-in, respond to requests and settle accounts while providing exceptional service
- Take initiative to add a personalized experience
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
**Qualifications**:
**Your experience and skills include**:
- Service focused personality is essential; experience is an asset
- Prior experience working with Opera or a related system
- Fluency in English; additional languages are a plus
Additional Information
- Opportunity to join us in rebranding journey and be part of the first Raffles in Bahrain
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
Al Areen Palace and Spa by Accor features 78 luxuriously appointed pool villas, 10,000 sq meters of SPA with a unique Rain Forest and Ice igloo system. Awaken your senses by trying thoughtfully prepared savoury dishes from our fine dining restaurants. The resort is a perfect retreat which spans over 131,000 sq. meters with traditional Middle Eastern design and stylish contemporary flair.
**Job Description**:
**Guest Experience Agent**
First impressions are everything! As a Guest Experience Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
**What you will be doing**:
- Greet, check-in, respond to requests and settle accounts while providing exceptional service
- Take initiative to add a personalized experience
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
**Qualifications**:
**Your experience and skills include**:
- Service focused personality is essential; experience is an asset
- Prior experience working with Opera or a related system
- Fluency in English; additional languages are a plus
Additional Information
- Opportunity to join us in rebranding journey and be part of the first Raffles in Bahrain
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
This advertiser has chosen not to accept applicants from your region.
Job No Longer Available
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Front Desk Agent
Manama, Capital
Downtown Rotana
Posted 4 days ago
Job Viewed
Job Description
Job Description
We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.
As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as-
Education, Qualifications & Experiences
You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Adaptability
Teamwork #J-18808-Ljbffr
We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.
As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as-
- Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
- Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
- Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
- Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
- Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
- Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
- Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
- Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
- Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings
Education, Qualifications & Experiences
You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Adaptability
Teamwork #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
0
Front Desk Agent
Manama, Capital
Rotana Hotels
Posted 12 days ago
Job Viewed
Job Description
We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.
As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:
• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings
This advertiser has chosen not to accept applicants from your region.
1
Front Desk Agent
Manama, Capital
Marriott
Posted 2 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number** 25124487
**Job Category** Rooms & Guest Services Operations
**Location** The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
**#LI-NS1**
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number** 25124487
**Job Category** Rooms & Guest Services Operations
**Location** The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
**#LI-NS1**
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
2
Front Desk Supervisor
21175 Northern, Northern
BHD45000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a prominent establishment in the hospitality and tourism sector, is seeking a professional and organized Front Desk Supervisor to oversee daily operations and ensure exceptional guest experiences. This fully remote position allows you to manage and coordinate front desk activities, guest services, and staff supervision from a remote location, supporting a high-energy team. You will be responsible for leading the front desk team, managing check-ins and check-outs, resolving guest inquiries and complaints, and ensuring smooth administrative processes. The ideal candidate possesses outstanding customer service skills, strong leadership capabilities, and a thorough understanding of hotel operations. This role requires excellent communication and problem-solving abilities to maintain the highest standards of guest satisfaction, even when managing operations remotely.
Responsibilities:
Qualifications:
Responsibilities:
- Supervise and train front desk staff, ensuring adherence to service standards and procedures.
- Manage guest check-in and check-out processes, ensuring accuracy and efficiency.
- Handle guest inquiries, requests, and complaints professionally and promptly, aiming for first-contact resolution.
- Oversee reservation management, room assignments, and special guest requests.
- Ensure the cleanliness and presentation of the front desk area and lobby.
- Coordinate with housekeeping, maintenance, and other departments to address guest needs.
- Manage the front desk budget and assist with inventory of supplies.
- Develop and implement strategies to enhance guest satisfaction and loyalty.
- Monitor and manage online reviews and social media feedback related to front desk operations.
- Ensure all staff adhere to company policies and procedures, including those related to remote work etiquette.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in Hospitality Management or a related field is a plus.
- Minimum of 3 years of experience in hotel front desk operations, with at least 1 year in a supervisory or leadership role.
- Proven ability to provide exceptional customer service and resolve guest issues effectively.
- Strong leadership, communication, and interpersonal skills.
- Proficiency in hotel property management systems (PMS) and standard office software.
- Excellent organizational and time management skills.
- Ability to remain calm and professional under pressure, especially in a remote management context.
- A positive attitude and a passion for the hospitality industry.
- Flexibility to work various shifts, including weekends and holidays, if required by operational needs managed remotely.
- Experience in remote supervision or managing distributed teams is advantageous.
This advertiser has chosen not to accept applicants from your region.
3
Front Desk Supervisor
202 Al Jasra
BHD1500 month
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a highly-regarded hotel in the picturesque Hidd, Muharraq, BH area, is looking for a dynamic and guest-focused Front Desk Supervisor to lead their front office operations. This role is crucial in ensuring exceptional guest experiences from arrival to departure. The ideal candidate will have a passion for hospitality, excellent leadership abilities, and a keen eye for detail. You will be instrumental in maintaining the hotel's reputation for outstanding service and creating a welcoming atmosphere for all visitors.
Responsibilities include overseeing the daily operations of the front desk, managing check-ins and check-outs efficiently and professionally, and ensuring all guest requests and inquiries are handled promptly and effectively. You will supervise, train, and motivate the front desk team, setting performance standards and conducting regular performance reviews. Handling guest complaints and resolving issues with empathy and professionalism to ensure guest satisfaction is a key duty. You will be responsible for managing room inventory, coordinating with housekeeping and maintenance departments to ensure rooms are ready for arrival, and assisting with reservations and group bookings. Implementing and enforcing hotel policies and procedures, including cash handling and security protocols, will be essential. Preparing daily reports on occupancy, revenue, and guest feedback, and analyzing these to identify areas for improvement is expected. You will also be involved in upselling hotel services and amenities to enhance the guest stay and drive revenue. Maintaining a clean, organized, and presentable front desk area is crucial. You will act as the primary point of contact for guests during your shift, handling any emergencies that may arise with calm and decisive action.
Qualifications: A minimum of 3 years of experience in hotel front desk operations, with at least 1 year in a supervisory role, is required. Proven experience in customer service and guest relations. Excellent interpersonal and communication skills, with fluency in English; knowledge of Arabic is a plus. Proficiency in Property Management Systems (PMS) and hotel booking software. Strong leadership and team management abilities. Ability to remain calm and effective under pressure. Good organizational and multitasking skills. A professional appearance and demeanor. A diploma or degree in Hospitality Management or a related field is preferred. Flexibility to work shifts, including evenings, weekends, and public holidays.
Responsibilities include overseeing the daily operations of the front desk, managing check-ins and check-outs efficiently and professionally, and ensuring all guest requests and inquiries are handled promptly and effectively. You will supervise, train, and motivate the front desk team, setting performance standards and conducting regular performance reviews. Handling guest complaints and resolving issues with empathy and professionalism to ensure guest satisfaction is a key duty. You will be responsible for managing room inventory, coordinating with housekeeping and maintenance departments to ensure rooms are ready for arrival, and assisting with reservations and group bookings. Implementing and enforcing hotel policies and procedures, including cash handling and security protocols, will be essential. Preparing daily reports on occupancy, revenue, and guest feedback, and analyzing these to identify areas for improvement is expected. You will also be involved in upselling hotel services and amenities to enhance the guest stay and drive revenue. Maintaining a clean, organized, and presentable front desk area is crucial. You will act as the primary point of contact for guests during your shift, handling any emergencies that may arise with calm and decisive action.
Qualifications: A minimum of 3 years of experience in hotel front desk operations, with at least 1 year in a supervisory role, is required. Proven experience in customer service and guest relations. Excellent interpersonal and communication skills, with fluency in English; knowledge of Arabic is a plus. Proficiency in Property Management Systems (PMS) and hotel booking software. Strong leadership and team management abilities. Ability to remain calm and effective under pressure. Good organizational and multitasking skills. A professional appearance and demeanor. A diploma or degree in Hospitality Management or a related field is preferred. Flexibility to work shifts, including evenings, weekends, and public holidays.
This advertiser has chosen not to accept applicants from your region.
4
Front Desk Agent
Manama, Capital
IHG
Posted today
Job Viewed
Job Description
**About us**
Do you have the passion to always put the guest at the center of everything you do creating the warm atmosphere that makes guests feel at home away from home? You might be the experienced** Front Desk Agent** we are looking for to join our InterContinental Regency Bahrain team!
As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.
Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambiance where we embrace every opportunity to give our guests a personal and enriching experience.
If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
Located in the business and leisure hub of the city, InterContinental® Regency Bahrain offers its guests the perfect location from where to explore the exciting face of Manama. The hotel offers 304 spacious rooms including 4 club floors and 36 luxurious suites. Each room is designed to meet the needs and the expectations of the modern traveler. From sophisticated dining experiences to a taste of traditional romance, InterContinental® Regency Bahrain offers its guest new tastes and unique gourmet treats. With a wide selection of dining options ranging from international, Italian, steakhouse and lounges, InterContinental® Regency Bahrain promises to delight your palate.
**Your day to day**
As our newest **Front Desk Agent**, you'll** **ensure a remarkable arrival experience of the guests from the allocation of the room, meeting the guest booking request, and seamless check-in procedure. In addition, you'll be responsible for making sure that the guest will have an efficient and accurate check-out process.
**What we need from you**
- Good command of English is a must. Arabic language is an advantage.
- Diploma in Hospitality Management or related field.
- At least 1 year experience in the same role
- Effective communication skills and a pleasant personality are a must.
- Engaging, outgoing and confident.
- Knowledge of Opera and good computer skills are a plus.
**What we offer**
You’ll join a team passionate about delivering memorable experiences that make our guests feel special, making InterContinental® Regency Bahrain a great place to work. In return we'll give you a competitive financial and benefits package.
As a sneak peak, here are some of our benefits you will enjoy:
- Competitive salary
- Fully furnished accommodation with free internet, lounge and gym facility
- Employee meals (breakfast, lunch, dinner and tea break) at our Flavours Cafe
- Opportunities for promotion and transfer across the IHG hotels
- 30 days vacation leave plus 14 days public holidays per year
- Discounted international/worldwide room rates for yourself, family and friends
- Employee recognition programmes
- Access to free online courses including Harvard Managed Mentor modules
Job Reference: EMEAA20952
Do you have the passion to always put the guest at the center of everything you do creating the warm atmosphere that makes guests feel at home away from home? You might be the experienced** Front Desk Agent** we are looking for to join our InterContinental Regency Bahrain team!
As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.
Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambiance where we embrace every opportunity to give our guests a personal and enriching experience.
If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
Located in the business and leisure hub of the city, InterContinental® Regency Bahrain offers its guests the perfect location from where to explore the exciting face of Manama. The hotel offers 304 spacious rooms including 4 club floors and 36 luxurious suites. Each room is designed to meet the needs and the expectations of the modern traveler. From sophisticated dining experiences to a taste of traditional romance, InterContinental® Regency Bahrain offers its guest new tastes and unique gourmet treats. With a wide selection of dining options ranging from international, Italian, steakhouse and lounges, InterContinental® Regency Bahrain promises to delight your palate.
**Your day to day**
As our newest **Front Desk Agent**, you'll** **ensure a remarkable arrival experience of the guests from the allocation of the room, meeting the guest booking request, and seamless check-in procedure. In addition, you'll be responsible for making sure that the guest will have an efficient and accurate check-out process.
**What we need from you**
- Good command of English is a must. Arabic language is an advantage.
- Diploma in Hospitality Management or related field.
- At least 1 year experience in the same role
- Effective communication skills and a pleasant personality are a must.
- Engaging, outgoing and confident.
- Knowledge of Opera and good computer skills are a plus.
**What we offer**
You’ll join a team passionate about delivering memorable experiences that make our guests feel special, making InterContinental® Regency Bahrain a great place to work. In return we'll give you a competitive financial and benefits package.
As a sneak peak, here are some of our benefits you will enjoy:
- Competitive salary
- Fully furnished accommodation with free internet, lounge and gym facility
- Employee meals (breakfast, lunch, dinner and tea break) at our Flavours Cafe
- Opportunities for promotion and transfer across the IHG hotels
- 30 days vacation leave plus 14 days public holidays per year
- Discounted international/worldwide room rates for yourself, family and friends
- Employee recognition programmes
- Access to free online courses including Harvard Managed Mentor modules
Job Reference: EMEAA20952
This advertiser has chosen not to accept applicants from your region.
5
Front Desk - Supervisor
Manama, Capital
Marriott International, Inc
Posted today
Job Viewed
Job Description
**Job Number** 23008408
**Job Category** Rooms & Guest Services Operations
**Location** The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
- At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.
**Job Category** Rooms & Guest Services Operations
**Location** The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
- At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.
This advertiser has chosen not to accept applicants from your region.
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6
Hotel Front Desk Supervisor
71701 Hamala, Northern
BHD850 month
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a prestigious hospitality establishment, is searching for an experienced and customer-focused Hotel Front Desk Supervisor to oversee operations in Sanad, Capital, BH . This pivotal role ensures guests receive impeccable service from check-in to check-out, managing the front desk team and maintaining the highest standards of guest satisfaction. The ideal candidate will have a strong background in hotel operations and a natural flair for leadership.
Key Responsibilities:
Key Responsibilities:
- Supervise the daily operations of the front desk, ensuring smooth and efficient check-in and check-out processes.
- Manage and train front desk agents, providing ongoing coaching and performance feedback.
- Handle guest inquiries, requests, and complaints promptly and professionally, aiming for resolution and guest delight.
- Ensure all guests are welcomed warmly and receive personalized attention throughout their stay.
- Oversee room assignments, reservations, and special requests, coordinating with housekeeping and other departments.
- Manage the hotel's reservation system and ensure accurate room inventory.
- Process guest payments and manage cash handling procedures accurately.
- Develop and implement procedures to enhance guest service and operational efficiency.
- Maintain a high level of product knowledge, including hotel services, amenities, and local attractions.
- Assist with scheduling front desk staff to ensure adequate coverage.
- Act as a point of escalation for complex guest issues.
- Conduct regular team meetings to communicate goals and updates.
- Minimum of 2 years of experience in a hotel front desk role, with at least 1 year in a supervisory or lead capacity.
- Proficiency in hotel property management systems (PMS) such as Opera or similar.
- Excellent communication, interpersonal, and customer service skills.
- Strong organizational and multitasking abilities.
- Ability to remain calm and effective under pressure.
- A positive, professional attitude and a passion for hospitality.
- Flexibility to work various shifts, including nights, weekends, and holidays.
- High school diploma or equivalent; further hospitality education or certifications are advantageous.
- Fluent in English; knowledge of other languages is a plus.
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Senior Front Desk Supervisor
00220 Seef, Capital
BHD28000 Annually
WhatJobs
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Job Description
Our client is looking for an experienced and charismatic Senior Front Desk Supervisor to manage the guest experience at their premier establishment located in **Seef, Capital, BH**. This role is crucial in setting the tone for the entire guest stay, ensuring all interactions are professional, welcoming, and efficient. The Senior Front Desk Supervisor will be responsible for overseeing the daily operations of the front desk, including check-ins, check-outs, guest inquiries, and handling of payments. You will lead and train a team of front desk agents, fostering a positive and service-oriented atmosphere. This position requires impeccable communication and interpersonal skills, with the ability to anticipate guest needs and resolve issues promptly and effectively. You will also be responsible for managing reservations, room allocations, and coordinating with various hotel departments such as housekeeping and maintenance to ensure seamless service delivery. A key aspect of the role involves maintaining high standards of presentation and professionalism for the front desk area. Experience with property management systems (PMS) is a must. The ideal candidate will have a passion for hospitality, a keen eye for detail, and the ability to remain calm and composed under pressure. A minimum of 3-4 years of experience in a front desk or guest services role within the hospitality industry, with at least one year in a supervisory capacity, is required. A diploma or degree in Hospitality Management or a related field is advantageous. This is an excellent opportunity to join a renowned establishment and advance your career in the vibrant hospitality sector.
Responsibilities:
Responsibilities:
- Supervise and lead the front desk team.
- Manage guest check-ins and check-outs efficiently.
- Handle guest inquiries, requests, and complaints with professionalism.
- Oversee reservation management and room assignments.
- Ensure the accuracy of billing and payment processing.
- Coordinate with other hotel departments to meet guest needs.
- Maintain the appearance and functionality of the front desk area.
- Train and mentor new front desk staff.
- Implement and adhere to hotel service standards.
- Minimum 3-4 years of experience in hotel front desk operations.
- At least 1 year of supervisory experience in hospitality.
- Proficiency in Property Management Systems (PMS).
- Excellent customer service and communication skills.
- Strong organizational and problem-solving abilities.
- Ability to work flexible hours, including weekends and holidays.
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8
Hotel Front Desk Manager
00973 Askar, Southern
BHD60000 Annually
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Posted today
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Job Description
Our client is looking for an experienced and customer-focused Hotel Front Desk Manager to lead their front office operations in Tubli, Capital, BH . This critical role is responsible for ensuring exceptional guest experiences from check-in to check-out, managing the front desk team, and overseeing daily administrative tasks. The ideal candidate will possess a strong background in hospitality management, excellent interpersonal skills, and a passion for providing outstanding service. Responsibilities include training, scheduling, and supervising front desk staff, ensuring all guests are greeted warmly and efficiently. You will manage guest inquiries, resolve complaints promptly and professionally, and maintain high standards of service quality. The Front Desk Manager will also oversee reservation systems, manage room inventory, and coordinate with other hotel departments to ensure smooth operations. Proficiency in hotel management software and a thorough understanding of front desk procedures are essential. This position requires strong organizational skills, attention to detail, and the ability to handle multiple tasks in a fast-paced environment. The successful candidate will play a key role in maintaining guest satisfaction and driving repeat business. This is a fantastic opportunity to join a reputable establishment and contribute to its success by creating a welcoming and memorable experience for every guest in Tubli, Capital, BH .
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