199 Concierge jobs in Manama

• Lead and manage the concierge team, ensuring high standards of service.
• Oversee the daily operations of the concierge desk, ensuring efficient handling of guest requests.
• Provide personalized recommendations and arrangements for dining, entertainment, tours, and transportation.
• Develop and maintain an extensive network of local contacts and service providers.
• Anticipate guest needs and proactively offer services to enhance their stay.
• Handle guest complaints and service recovery with professionalism and efficiency.
• Ensure all guest requests are fulfilled promptly and to the highest satisfaction.
• Manage concierge budgets and inventory of resources.
• Train and mentor concierge staff on service standards, local knowledge, and problem-solving.
• Maintain up-to-date knowledge of local events, attractions, and services.
• Uphold the establishment's reputation for luxury and impeccable service.

• Proven experience as a Head Concierge or Senior Concierge in a luxury hotel or resort.
• Extensive knowledge of the local area, including dining, entertainment, cultural attractions, and transportation.
• Exceptional customer service and interpersonal skills.
• Strong leadership and team management abilities.
• Excellent problem-solving and decision-making skills.
• Ability to remain calm and composed under pressure.
• Proficiency in concierge management software and standard office applications.
• Excellent verbal and written communication skills.
• A polished and professional appearance and demeanor.
• Fluency in multiple languages is a plus.

• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings
  
  

Overview

Company Description
Mantis is a leading, conservation-focused hotel group with eco-lodges, waterways, and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris, and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. Each property offers unique experiences yet shares a collective commitment to being extraordinary and mindful of local environments and communities.

Job Title
Front Desk Agent

As a Front Desk Agent, you will be the first point of contact for guests, responsible for delivering exceptional service and creating a welcoming atmosphere. The ideal candidate will have strong communication skills, a professional demeanor, and a passion for providing top-tier guest service. This role requires attention to detail, multitasking abilities, and a guest-focused approach to ensure a seamless check-in and check-out experience.

• Engage in conservation efforts and help preserve wildlife.
• Enjoy sustainable adventures with exclusive rewards.
• Celebrate locality and heritage in a vibrant community.
• Advance your career with global development opportunities.
• Drive change through impactful social initiatives.
• Collaborate with a passionate, innovative team.

• Guest Service Excellence: greet and welcome guests with a friendly and professional attitude, ensuring a positive first impression. Handle check-ins and check-outs efficiently, ensuring accuracy and timely service. Address guest inquiries, requests, and concerns promptly and professionally to maintain high levels of guest satisfaction throughout their stay.
• Operational Support: manage reservations, room assignments, and special guest requests, ensuring details are accurate. Coordinate with housekeeping and maintenance to ensure rooms are prepared for guest arrivals. Maintain accurate guest information in the property management system (PMS) to ensure smooth operations.
• Administrative Support: process guest payments and ensure billing accuracy. Handle guest complaints and resolve issues in a professional and timely manner. Assist in preparing daily reports, including occupancy, arrivals, and departures, to keep the team informed and operations running smoothly.
• Team Collaboration: work closely with other departments such as housekeeping and maintenance to ensure a seamless and memorable guest experience. Collaborate with the front office team to meet operational needs and exceed guest expectations.
• Health, Safety, and Compliance: adhere to health, safety, and resort policies to ensure a secure environment for guests and staff. Maintain compliance with resort regulations, guest confidentiality protocols, and industry standards to support smooth operations.

• Experience: Previous experience in a similar role within the hospitality industry is preferred.
• Communication Skills: Strong verbal and written communication skills in English; Arabic is a plus.
• Customer Service Focus: A passion for delivering exceptional guest service and ensuring a positive guest experience.
• Organizational Skills: Strong attention to detail, with the ability to multitask and prioritize responsibilities.
• Technical Proficiency: Familiarity with property management systems (PMS) and Microsoft Office applications.
• Flexibility: Ability to work flexible hours, including evenings, weekends, and holidays.
• Professionalism: A professional, approachable, and friendly demeanor.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

About Mantis Collection: Mantis is a boutique hospitality group that was founded by conservationist Adrian Gardiner in 2000, with its main focus predominantly in Africa and the Middle East. Mantis grew from Adrian’s vision to restore and rewild degraded farmland which he developed into a widely-acclaimed Private Game Reserve. This was the first private game reserve in the Eastern Cape and the beginning of eco-tourism in a poverty-stricken province that had few opportunities outside of commercial farming. Adrian and the Mantis team successfully created a place where man and nature could co-exist sustainably. From this initial success, the Mantis model was then developed worldwide, understanding that consumers could use the Mantis portfolio as a mark of quality, consistency and character. Today the diverse portfolio of handpicked properties links up to create travel journeys, which offer guests the opportunity to experience the essence of the location in a setting of tailored luxury. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLES

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings

Job Responsibilities:

• Greet and assist in-house guests and tenants.
• Handle incoming calls and intercom communication.
• Coordinate with housekeeping and maintenance teams.
• Manage basic payment handling and record-keeping.
• Assist and coordinate with upper management on daily tasks.

Requirements:

• 1–2 years of front desk/frontline experience (real estate or hotel industry preferred).
• Fluent in Hindi; knowledge of Arabic and Malayalam is an added advantage.
• Female candidates preferred.
• Must be well-groomed and have a pleasant personality.
• Should be available to join immediately.
• Diploma or Degree in Business Administration, Accounting, or related fields

Job Type: Full-time

Pay: BD BD per month

• Supervise and train front desk staff, including receptionists and concierges, ensuring high standards of service.
• Manage guest check-ins and check-outs efficiently, handling reservations and room assignments.
• Address guest inquiries, concerns, and complaints promptly and professionally, striving for guest satisfaction.
• Oversee the daily operations of the front desk, ensuring all tasks are completed accurately and on time.
• Maintain a high level of knowledge about hotel services, facilities, and local attractions to assist guests.
• Implement and enforce hotel policies and procedures.
• Manage room inventory and availability, coordinating with the housekeeping and maintenance departments.
• Process payments, handle cash, and ensure the accuracy of billing.
• Generate daily reports on occupancy, revenue, and guest feedback.
• Develop and implement strategies to enhance the guest experience and increase guest loyalty.
• Handle emergency situations calmly and effectively.
• Conduct regular team meetings to discuss performance, upcoming events, and operational updates.
• Ensure the lobby and front desk area are maintained in a pristine and welcoming condition.
• Contribute to team efforts by accomplishing related results as needed.

• Proven experience as a Front Desk Supervisor or in a similar supervisory role within the hospitality industry.
• Excellent customer service and interpersonal skills.
• Strong leadership and team management capabilities.
• Proficiency with property management systems (PMS) such as Opera, Fidelio, or similar.
• Knowledge of booking systems and reservation software.
• Ability to remain calm and professional under pressure.
• Excellent organizational and time management skills.
• Strong problem-solving abilities and decision-making skills.
• A flexible schedule, including availability for evenings, weekends, and holidays.
• High school diploma or equivalent; a degree in Hospitality Management or a related field is a plus.
• Fluency in English is essential; knowledge of other languages is an advantage.

• Provide personalized concierge services to guests remotely.
• Manage guest requests, reservations, and inquiries via digital channels.
• Offer recommendations for dining, entertainment, and local attractions.
• Anticipate guest needs and proactively address concerns.
• Curate bespoke experiences and itineraries for guests.
• Maintain up-to-date knowledge of local events and services.
• Liaise with vendors and service providers to arrange guest services.
• Ensure a high level of guest satisfaction and loyalty.

• Proven experience as a Hotel Concierge, preferably in a luxury setting.
• Extensive knowledge of local attractions, dining, and entertainment.
• Exceptional communication, interpersonal, and problem-solving skills.
• Proficiency in concierge software and digital communication tools.
• Ability to manage multiple tasks and prioritize effectively in a remote setting.
• Strong customer service orientation and a passion for hospitality.