Explore concierge jobs in Head Concierge
210 Ghuraifa, Capital
BHD50000 Annually
WhatJobs
Posted 14 days ago
Job Viewed
Job Description
Our client, a luxurious five-star hotel renowned for its exceptional guest service and exquisite amenities, is seeking a charismatic and highly efficient Head Concierge to lead their dedicated concierge team in **Jidhafs, Capital, BH**. This leadership role is central to ensuring an unforgettable experience for every guest, anticipating their needs, and exceeding expectations. You will be responsible for managing all aspects of the concierge desk, providing personalized recommendations and assistance for dining, entertainment, transportation, and local attractions. Your duties will include training and mentoring concierge staff, setting service standards, and ensuring seamless coordination with other hotel departments such as front desk, housekeeping, and F&B. Building and maintaining strong relationships with local vendors, tour operators, and service providers will be crucial for securing exclusive experiences for guests. You will handle guest requests ranging from simple inquiries to complex, bespoke arrangements with grace and professionalism. A key responsibility is to remain knowledgeable about the latest events, cultural happenings, and emerging trends in the local area to offer timely and relevant advice. The ideal candidate will possess extensive experience in a high-end hospitality environment, with at least 3-5 years in a supervisory or leadership role within concierge services. Exceptional knowledge of the local area, including its attractions, dining scene, and cultural nuances, is essential. Outstanding communication, interpersonal, and problem-solving skills are required, along with a polished and professional demeanor. Fluency in multiple languages is a significant advantage. The ability to remain calm and effective under pressure, handle demanding situations with discretion, and embody the highest standards of service excellence is paramount. We are looking for a passionate individual dedicated to creating memorable moments for our discerning guests.
This advertiser has chosen not to accept applicants from your region.
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Luxury Hotel Concierge Manager
1001 Manama, Capital
BHD3800 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client, a prestigious five-star hotel located in the heart of **Manama, Capital, BH**, is seeking an experienced and sophisticated Concierge Manager to lead their guest services team. This role is pivotal in creating unforgettable experiences for discerning international travelers. The Concierge Manager will be responsible for overseeing all aspects of the concierge desk operations, ensuring that guests receive personalized, efficient, and exceptional service. You will manage a team of concierges, providing training, guidance, and motivation to maintain the highest service standards. This includes handling complex guest requests, from securing reservations at exclusive restaurants and arranging private tours to coordinating transportation and fulfilling special occasion arrangements. Building and maintaining strong relationships with local vendors, tour operators, and transportation providers is crucial to delivering unique guest experiences. The ideal candidate will possess an intimate knowledge of Manama and its surrounding attractions, culture, and hidden gems. You must demonstrate impeccable communication and problem-solving skills, a proactive attitude, and the ability to anticipate guest needs. This position requires a polished demeanor, a passion for hospitality, and a commitment to exceeding guest expectations. You will also be responsible for developing concierge service standards, managing the concierge budget, and contributing to the hotel’s overall reputation for excellence. Fluency in multiple languages is highly desirable.
Responsibilities:
Responsibilities:
- Lead and manage the concierge team to deliver outstanding guest service.
- Oversee daily operations of the concierge desk, ensuring efficiency and guest satisfaction.
- Handle and fulfill a wide range of guest requests and special arrangements.
- Develop and maintain relationships with external vendors and service providers.
- Provide expert recommendations on local attractions, dining, and entertainment.
- Ensure compliance with hotel policies and service standards.
- Train and mentor concierge staff, fostering a high-performance culture.
- Manage the concierge budget and inventory of resources.
- Act as a brand ambassador for the hotel, projecting a professional and welcoming image.
- Resolve guest complaints and concerns promptly and effectively.
- Minimum of 3 years of experience in a luxury hotel concierge or similar guest services role, with at least 1 year in a supervisory capacity.
- Extensive knowledge of Manama and Bahrain’s attractions, culture, and luxury services.
- Exceptional interpersonal, communication, and problem-solving skills.
- Proficiency in hotel management software and reservation systems.
- A polished and professional demeanor with excellent presentation skills.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Fluency in English is essential; proficiency in Arabic and/or other languages is a significant advantage.
- Passion for delivering unparalleled guest experiences.
This advertiser has chosen not to accept applicants from your region.
1
Remote Luxury Hotel Concierge
2009 Manama, Capital
BHD50000 Annually
WhatJobs
Posted 11 days ago
Job Viewed
Job Description
Our client, a world-renowned luxury hotel chain, is seeking a sophisticated and resourceful Remote Luxury Hotel Concierge to provide unparalleled personalized service to their discerning clientele. This position operates entirely remotely, offering the flexibility to manage guest requests and arrangements from anywhere. You will be the primary point of contact for guests seeking recommendations, reservations, and logistical support, ensuring every detail is handled with utmost care and efficiency. The ideal candidate possesses exceptional knowledge of travel, local attractions, and luxury services, coupled with outstanding communication and problem-solving skills.
Key Responsibilities:
Key Responsibilities:
- Respond promptly and professionally to guest inquiries received via phone, email, or messaging platforms.
- Provide expert recommendations and secure reservations for dining, entertainment, cultural events, and transportation.
- Arrange bespoke experiences tailored to individual guest preferences and special occasions.
- Coordinate complex travel itineraries, including flights, transfers, and accommodation.
- Maintain an up-to-date knowledge base of local attractions, restaurants, events, and services.
- Anticipate guest needs and proactively offer assistance.
- Liaise with external vendors, service providers, and hotel departments to fulfill guest requests efficiently.
- Handle guest issues and complaints with discretion and professionalism, ensuring timely and satisfactory resolution.
- Maintain meticulous records of guest requests, preferences, and feedback.
- Uphold the highest standards of luxury service and brand representation at all times.
- Assist with special projects related to guest services and loyalty programs.
- Develop and nurture relationships with key partners in the local hospitality and tourism industry.
- Proven experience (3+ years) as a Concierge, Guest Relations Officer, or in a similar guest-facing role within the luxury hospitality sector.
- Extensive knowledge of top-tier restaurants, cultural venues, and exclusive experiences in various global destinations.
- Exceptional communication, interpersonal, and active listening skills.
- Impeccable attention to detail and organizational abilities.
- Proficiency in using reservation systems, CRM software, and standard office applications.
- Strong problem-solving and negotiation skills.
- Ability to remain calm and efficient under pressure.
- Discretion and a high level of professionalism.
- Demonstrated ability to work independently and manage time effectively in a remote setting.
- Passion for delivering exceptional service and exceeding guest expectations.
- Fluency in English is essential; proficiency in multiple languages (e.g., French, German, Mandarin, Arabic) is highly advantageous.
This advertiser has chosen not to accept applicants from your region.
2
Senior Luxury Hotel Concierge
00000 Manama, Capital
BHD75000 Annually
WhatJobs
Posted 11 days ago
Job Viewed
Job Description
Our client is seeking an exceptional Senior Luxury Hotel Concierge to join their esteemed hospitality team. This is a fully remote position, offering flexibility and the opportunity to manage guest services from anywhere. The ideal candidate will possess an unparalleled understanding of guest needs and a proactive approach to problem-solving, ensuring every guest experience is seamless and memorable. You will be the primary point of contact for VIP guests, handling all requests, from complex itinerary planning and exclusive reservations to discreet personal services. This role requires maintaining up-to-date knowledge of local attractions, cultural events, and dining establishments to provide insider recommendations. You will also be responsible for managing and mentoring junior concierge staff, fostering a culture of excellence and personalized service. Strong communication and interpersonal skills are paramount, as you'll be interacting with a diverse clientele and collaborating with various hotel departments. The ability to anticipate needs before they arise and to handle challenging situations with grace and efficiency is crucial. This position involves extensive use of digital platforms for booking, communication, and guest relationship management. Our client values discretion, professionalism, and a genuine passion for service. If you have a proven track record in high-end hospitality and thrive in a dynamic, remote-first environment, we encourage you to apply. This is a fantastic opportunity to contribute to the reputation of a leading luxury brand while enjoying the freedom of remote work. The role demands impeccable organizational skills and the ability to multitask effectively in a fast-paced setting. A keen eye for detail and a commitment to exceeding expectations are essential. You will be instrumental in shaping the guest journey and reinforcing our client's commitment to unparalleled hospitality. Experience with luxury hotel operations and a strong network of service providers are highly advantageous. Proficiency in multiple languages is a plus. The role is based out of Manama, Capital, BH , but conducted entirely remotely.
This advertiser has chosen not to accept applicants from your region.
3
Remote Luxury Travel Concierge
BH 601 Al Muharraq
BHD55000 Annually
WhatJobs
Posted 22 days ago
Job Viewed
Job Description
Our client is looking for an exceptional Remote Luxury Travel Concierge to curate bespoke travel experiences for a discerning clientele. This is a fully remote, full-time position that requires a passion for travel, an impeccable eye for detail, and outstanding customer service skills. You will be responsible for understanding client preferences, researching and booking exclusive travel arrangements, and providing seamless support throughout their journeys.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Consult with clients to understand their travel desires, preferences, budget, and specific needs for bespoke itineraries.
- Design and present unique, high-end travel experiences including luxury accommodations, private tours, exclusive dining, and unique activities.
- Research and secure the finest hotels, flights, transportation, and local experiences worldwide.
- Build and maintain strong relationships with a global network of travel partners, including hotels, airlines, tour operators, and local guides.
- Negotiate favorable rates and terms with suppliers to ensure optimal value for clients.
- Handle all aspects of travel bookings, from initial planning to final confirmations, ensuring accuracy and attention to detail.
- Provide pre-trip information, essential documents, and ongoing support to clients before, during, and after their travel.
- Proactively anticipate client needs and address any issues or requests promptly and efficiently during their travels.
- Stay informed about global travel trends, destination updates, safety advisories, and new luxury offerings.
- Utilize luxury travel booking platforms and CRM systems to manage client profiles and itineraries.
- Develop personalized recommendations and add-value services for each traveler.
- Create and deliver exceptional travel documents and pre-departure kits.
- Handle emergency situations and resolve unexpected travel disruptions with discretion and efficiency.
- Continuously seek feedback from clients to enhance service quality and personalize future offerings.
- Collaborate with the sales and marketing teams to identify new business opportunities and client segments.
Qualifications:
- Proven experience (3-5 years) in luxury travel planning, concierge services, or a high-end hospitality role.
- Extensive knowledge of global destinations, luxury resorts, fine dining, and exclusive experiences.
- Exceptional customer service and interpersonal skills, with a polished and professional demeanor.
- Strong negotiation and relationship-building abilities with travel industry suppliers.
- Proficiency in using GDS systems (e.g., Amadeus, Sabre) and luxury booking platforms.
- Excellent written and verbal communication skills.
- Highly organized with meticulous attention to detail and the ability to manage complex itineraries.
- Ability to work independently, manage time effectively, and thrive in a fast-paced remote work environment.
- Passion for travel and a genuine desire to create unforgettable experiences for others.
- Problem-solving skills and the ability to remain calm under pressure.
- Fluency in multiple languages is a significant advantage.
- Familiarity with luxury travel trends and a commitment to providing exceptional service.
- Strong analytical skills for budget management and itinerary optimization.
- A proactive and resourceful approach to fulfilling client requests.
- Demonstrated ability to maintain client confidentiality.
This advertiser has chosen not to accept applicants from your region.
4
Remote Luxury Travel Concierge
1002 Manama, Capital
BHD2500 Monthly
WhatJobs
Posted 22 days ago
Job Viewed
Job Description
Our client, a premier luxury travel provider, is seeking an experienced and passionate Remote Luxury Travel Concierge to design bespoke travel experiences for a discerning clientele. This fully remote position allows you to leverage your expertise in global destinations and luxury services to craft unforgettable journeys from anywhere. You will be responsible for understanding individual client needs, preferences, and budgets to create tailor-made itineraries that include flights, accommodations, activities, and transportation. This involves extensive research into luxury hotels, unique experiences, private tours, and exclusive events worldwide. Building and maintaining strong relationships with a network of global travel partners, including hotels, airlines, and tour operators, is crucial for securing the best arrangements and exclusive perks for clients. The ideal candidate will possess in-depth knowledge of luxury travel trends, exceptional planning and organizational skills, and outstanding customer service abilities. Proficiency in multiple languages is a significant advantage. You should be adept at using travel booking systems and possess strong negotiation skills. A proven track record in luxury travel planning or high-end client services is essential, along with at least 4 years of relevant experience. This role demands meticulous attention to detail, creativity, and the ability to work independently while ensuring a seamless and extraordinary travel experience for every client. We are looking for a dedicated professional who is passionate about travel and committed to exceeding client expectations.
This advertiser has chosen not to accept applicants from your region.
5
Guest Arrival Expert - Concierge Agent
Manama, Capital
Marriott
Posted 8 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Sheraton Bahrain Hotel, 6 Palace Avenue, Manama, Bahrain, Bahrain,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Sheraton Bahrain Hotel, 6 Palace Avenue, Manama, Bahrain, Bahrain,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
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6
Remote Luxury Travel Concierge Specialist
1050 Manama, Capital
BHD60000 Annually
WhatJobs
Posted 19 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and detail-oriented Remote Luxury Travel Concierge Specialist to join their fully remote global team. In this exclusive role, you will be the primary point of contact for discerning clients seeking bespoke travel experiences. You will be responsible for curating, planning, and booking unique and high-end itineraries, ensuring every aspect of the journey is meticulously arranged to exceed client expectations. This includes sourcing exclusive accommodations, arranging private transportation, booking unique dining experiences, and coordinating personalized activities and excursions. The ideal candidate possesses an intimate knowledge of luxury travel destinations worldwide, a sophisticated understanding of the luxury market, and an unwavering commitment to exceptional service. You will build strong relationships with clients, understanding their preferences, travel styles, and specific needs to offer tailor-made recommendations. A significant portion of this role involves collaborating with a network of high-quality global partners, including hotels, tour operators, and local guides, to secure the best services and exclusive access. Excellent negotiation skills and the ability to manage multiple complex bookings simultaneously are essential. You must be a proactive problem-solver, capable of anticipating needs and handling unforeseen circumstances with grace and efficiency. Strong communication skills, both written and verbal, are critical for interacting with clients and partners from diverse backgrounds. This role requires a passion for travel, a keen eye for detail, and the ability to thrive in a fast-paced, independent remote work environment. An entrepreneurial spirit and a commitment to delivering unforgettable travel memories are key attributes.
Key Responsibilities:
Key Responsibilities:
- Design and book highly personalized luxury travel itineraries.
- Serve as the main point of contact for VIP clients.
- Source and secure exclusive accommodations, activities, and dining reservations.
- Build and maintain strong relationships with luxury travel suppliers worldwide.
- Conduct in-depth client needs analysis to tailor travel experiences.
- Manage all aspects of the booking process, ensuring accuracy and attention to detail.
- Provide 24/7 support to clients during their travels.
- Stay updated on luxury travel trends and destination knowledge.
- Handle client inquiries, requests, and complaints efficiently.
- Troubleshoot and resolve any issues that may arise during travel.
- Proven experience in luxury travel planning, concierge services, or high-end hospitality.
- Extensive knowledge of global luxury destinations and travel trends.
- Exceptional customer service and interpersonal skills.
- Strong negotiation and vendor management abilities.
- Excellent organizational and time management skills.
- Proficiency in travel booking systems and CRM software.
- Ability to work independently and manage a remote workload effectively.
- Passion for travel and creating unique experiences.
- Excellent written and verbal communication skills.
This advertiser has chosen not to accept applicants from your region.
7
Head Concierge & Guest Services Manager
20525 Seef, Capital
BHD70000 Annually
WhatJobs
Posted 20 days ago
Job Viewed
Job Description
Our client, a luxury hospitality establishment in the vibrant heart of Seef, Capital, BH , is seeking an experienced and charismatic Head Concierge & Guest Services Manager. This pivotal role involves overseeing all guest services operations, ensuring an unparalleled experience for our esteemed visitors. You will lead a team of dedicated concierge staff, setting the highest standards of service excellence, anticipating guest needs, and resolving any issues with grace and efficiency. Responsibilities include managing reservations, coordinating with various hotel departments (housekeeping, F&B, front desk), developing personalized itineraries, arranging transportation and tours, and maintaining relationships with local vendors and attractions. The ideal candidate possesses exceptional communication and interpersonal skills, a sophisticated understanding of luxury service protocols, and a proactive approach to problem-solving. Fluency in multiple languages is a significant advantage. You will be instrumental in shaping the guest's journey from pre-arrival to post-departure, ensuring every interaction is memorable. This role requires a blend of leadership, operational acumen, and a genuine passion for hospitality. Working hours will be varied, including evenings and weekends, to meet the demands of a 24/7 operation. Opportunities for professional development and career advancement within our expanding group are abundant. If you have a proven track record in high-end concierge services or guest relations management, and thrive in a dynamic, fast-paced environment, we encourage you to apply. Embrace the opportunity to represent a premier brand and contribute to its continued success. A keen eye for detail, a polished presentation, and an unwavering commitment to guest satisfaction are paramount. Experience in event planning and a strong network within the local community would be highly beneficial.
This advertiser has chosen not to accept applicants from your region.
8
Remote Luxury Hotel Concierge - Guest Experience Specialist
25420 Manama, Capital
BHD50000 annum + gra
WhatJobs
Posted 20 days ago
Job Viewed
Job Description
Our client, a premier luxury hospitality group, is seeking an exceptional Remote Concierge to join their esteemed team. This is a fully remote role, offering a unique opportunity to provide unparalleled guest services and create memorable experiences for discerning travelers from the comfort of your own home. As a Remote Concierge, you will be the primary point of contact for guests, attending to their needs before, during, and after their stay. Your responsibilities will include managing reservations, arranging transportation, booking exclusive dining and entertainment experiences, and providing personalized recommendations for local attractions and activities. You will handle guest inquiries with professionalism and discretion, resolving issues promptly and efficiently to ensure the highest levels of guest satisfaction.
The ideal candidate possesses outstanding communication, interpersonal, and problem-solving skills, with a passion for delivering world-class customer service. Previous experience in luxury hospitality, guest relations, or a high-touch customer service role is essential. Familiarity with reservation systems and a strong command of the English language are required; additional languages are a significant asset. You must be highly organized, detail-oriented, and adept at multitasking in a fast-paced environment. A proactive approach, a positive attitude, and the ability to work independently and as part of a remote team are crucial. Tech-savviness and reliable internet connectivity are a must for this role. This position offers the flexibility to work remotely, supporting guests from worldwide locations who are visiting properties, including those in Manama, Capital, BH . Join us and be an ambassador of luxury service.
The ideal candidate possesses outstanding communication, interpersonal, and problem-solving skills, with a passion for delivering world-class customer service. Previous experience in luxury hospitality, guest relations, or a high-touch customer service role is essential. Familiarity with reservation systems and a strong command of the English language are required; additional languages are a significant asset. You must be highly organized, detail-oriented, and adept at multitasking in a fast-paced environment. A proactive approach, a positive attitude, and the ability to work independently and as part of a remote team are crucial. Tech-savviness and reliable internet connectivity are a must for this role. This position offers the flexibility to work remotely, supporting guests from worldwide locations who are visiting properties, including those in Manama, Capital, BH . Join us and be an ambassador of luxury service.
This advertiser has chosen not to accept applicants from your region.
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