Head Concierge
Posted 14 days ago
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Luxury Hotel Concierge Manager
Posted 7 days ago
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Responsibilities:
- Lead and manage the concierge team to deliver outstanding guest service.
- Oversee daily operations of the concierge desk, ensuring efficiency and guest satisfaction.
- Handle and fulfill a wide range of guest requests and special arrangements.
- Develop and maintain relationships with external vendors and service providers.
- Provide expert recommendations on local attractions, dining, and entertainment.
- Ensure compliance with hotel policies and service standards.
- Train and mentor concierge staff, fostering a high-performance culture.
- Manage the concierge budget and inventory of resources.
- Act as a brand ambassador for the hotel, projecting a professional and welcoming image.
- Resolve guest complaints and concerns promptly and effectively.
- Minimum of 3 years of experience in a luxury hotel concierge or similar guest services role, with at least 1 year in a supervisory capacity.
- Extensive knowledge of Manama and Bahrain’s attractions, culture, and luxury services.
- Exceptional interpersonal, communication, and problem-solving skills.
- Proficiency in hotel management software and reservation systems.
- A polished and professional demeanor with excellent presentation skills.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Fluency in English is essential; proficiency in Arabic and/or other languages is a significant advantage.
- Passion for delivering unparalleled guest experiences.
Remote Luxury Hotel Concierge
Posted 11 days ago
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Key Responsibilities:
- Respond promptly and professionally to guest inquiries received via phone, email, or messaging platforms.
- Provide expert recommendations and secure reservations for dining, entertainment, cultural events, and transportation.
- Arrange bespoke experiences tailored to individual guest preferences and special occasions.
- Coordinate complex travel itineraries, including flights, transfers, and accommodation.
- Maintain an up-to-date knowledge base of local attractions, restaurants, events, and services.
- Anticipate guest needs and proactively offer assistance.
- Liaise with external vendors, service providers, and hotel departments to fulfill guest requests efficiently.
- Handle guest issues and complaints with discretion and professionalism, ensuring timely and satisfactory resolution.
- Maintain meticulous records of guest requests, preferences, and feedback.
- Uphold the highest standards of luxury service and brand representation at all times.
- Assist with special projects related to guest services and loyalty programs.
- Develop and nurture relationships with key partners in the local hospitality and tourism industry.
- Proven experience (3+ years) as a Concierge, Guest Relations Officer, or in a similar guest-facing role within the luxury hospitality sector.
- Extensive knowledge of top-tier restaurants, cultural venues, and exclusive experiences in various global destinations.
- Exceptional communication, interpersonal, and active listening skills.
- Impeccable attention to detail and organizational abilities.
- Proficiency in using reservation systems, CRM software, and standard office applications.
- Strong problem-solving and negotiation skills.
- Ability to remain calm and efficient under pressure.
- Discretion and a high level of professionalism.
- Demonstrated ability to work independently and manage time effectively in a remote setting.
- Passion for delivering exceptional service and exceeding guest expectations.
- Fluency in English is essential; proficiency in multiple languages (e.g., French, German, Mandarin, Arabic) is highly advantageous.
Senior Luxury Hotel Concierge
Posted 11 days ago
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Remote Luxury Travel Concierge
Posted 22 days ago
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Key Responsibilities:
- Consult with clients to understand their travel desires, preferences, budget, and specific needs for bespoke itineraries.
- Design and present unique, high-end travel experiences including luxury accommodations, private tours, exclusive dining, and unique activities.
- Research and secure the finest hotels, flights, transportation, and local experiences worldwide.
- Build and maintain strong relationships with a global network of travel partners, including hotels, airlines, tour operators, and local guides.
- Negotiate favorable rates and terms with suppliers to ensure optimal value for clients.
- Handle all aspects of travel bookings, from initial planning to final confirmations, ensuring accuracy and attention to detail.
- Provide pre-trip information, essential documents, and ongoing support to clients before, during, and after their travel.
- Proactively anticipate client needs and address any issues or requests promptly and efficiently during their travels.
- Stay informed about global travel trends, destination updates, safety advisories, and new luxury offerings.
- Utilize luxury travel booking platforms and CRM systems to manage client profiles and itineraries.
- Develop personalized recommendations and add-value services for each traveler.
- Create and deliver exceptional travel documents and pre-departure kits.
- Handle emergency situations and resolve unexpected travel disruptions with discretion and efficiency.
- Continuously seek feedback from clients to enhance service quality and personalize future offerings.
- Collaborate with the sales and marketing teams to identify new business opportunities and client segments.
Qualifications:
- Proven experience (3-5 years) in luxury travel planning, concierge services, or a high-end hospitality role.
- Extensive knowledge of global destinations, luxury resorts, fine dining, and exclusive experiences.
- Exceptional customer service and interpersonal skills, with a polished and professional demeanor.
- Strong negotiation and relationship-building abilities with travel industry suppliers.
- Proficiency in using GDS systems (e.g., Amadeus, Sabre) and luxury booking platforms.
- Excellent written and verbal communication skills.
- Highly organized with meticulous attention to detail and the ability to manage complex itineraries.
- Ability to work independently, manage time effectively, and thrive in a fast-paced remote work environment.
- Passion for travel and a genuine desire to create unforgettable experiences for others.
- Problem-solving skills and the ability to remain calm under pressure.
- Fluency in multiple languages is a significant advantage.
- Familiarity with luxury travel trends and a commitment to providing exceptional service.
- Strong analytical skills for budget management and itinerary optimization.
- A proactive and resourceful approach to fulfilling client requests.
- Demonstrated ability to maintain client confidentiality.
Remote Luxury Travel Concierge
Posted 22 days ago
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Guest Arrival Expert - Concierge Agent
Posted 8 days ago
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**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Sheraton Bahrain Hotel, 6 Palace Avenue, Manama, Bahrain, Bahrain,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
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About the latest Concierge Jobs in Manama !
Remote Luxury Travel Concierge Specialist
Posted 19 days ago
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Key Responsibilities:
- Design and book highly personalized luxury travel itineraries.
- Serve as the main point of contact for VIP clients.
- Source and secure exclusive accommodations, activities, and dining reservations.
- Build and maintain strong relationships with luxury travel suppliers worldwide.
- Conduct in-depth client needs analysis to tailor travel experiences.
- Manage all aspects of the booking process, ensuring accuracy and attention to detail.
- Provide 24/7 support to clients during their travels.
- Stay updated on luxury travel trends and destination knowledge.
- Handle client inquiries, requests, and complaints efficiently.
- Troubleshoot and resolve any issues that may arise during travel.
- Proven experience in luxury travel planning, concierge services, or high-end hospitality.
- Extensive knowledge of global luxury destinations and travel trends.
- Exceptional customer service and interpersonal skills.
- Strong negotiation and vendor management abilities.
- Excellent organizational and time management skills.
- Proficiency in travel booking systems and CRM software.
- Ability to work independently and manage a remote workload effectively.
- Passion for travel and creating unique experiences.
- Excellent written and verbal communication skills.
Head Concierge & Guest Services Manager
Posted 20 days ago
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Remote Luxury Hotel Concierge - Guest Experience Specialist
Posted 20 days ago
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The ideal candidate possesses outstanding communication, interpersonal, and problem-solving skills, with a passion for delivering world-class customer service. Previous experience in luxury hospitality, guest relations, or a high-touch customer service role is essential. Familiarity with reservation systems and a strong command of the English language are required; additional languages are a significant asset. You must be highly organized, detail-oriented, and adept at multitasking in a fast-paced environment. A proactive approach, a positive attitude, and the ability to work independently and as part of a remote team are crucial. Tech-savviness and reliable internet connectivity are a must for this role. This position offers the flexibility to work remotely, supporting guests from worldwide locations who are visiting properties, including those in Manama, Capital, BH . Join us and be an ambassador of luxury service.
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