51 Concierge jobs in Manama

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings

Join to apply for the Front Desk Agent role at Downtown Rotana

We are currently looking for dynamic, self-motivated Front Office professionals who want to move their careers forward.

• Provide prompt, courteous and efficient service to all guests, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known, and escorted to their room to make them feel expected and welcomed
• Conduct in-room and hotel familiarization and assist guests in hotel activity enquiries/requests
• Maintain up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid-down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings

You should ideally have a degree in hospitality with previous experience in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem-solving abilities are essentials. Computer literacy and previous experience with Opera are an advantage.

The ideal candidate will be customer driven and an extremely proactive and “switched on” personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast-paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork

• Entry level

• Full-time

• Customer Service

• Hospitality

• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings
  
  

• Proven experience in a luxury hotel concierge, guest relations, or high-end hospitality role.
• Exceptional interpersonal and communication skills, both written and verbal, with a polished and professional demeanor.
• Proficiency in using various reservation and CRM systems.
• Strong knowledge of travel destinations, fine dining, and luxury lifestyle services.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced, remote environment.
• Discretion and absolute confidentiality are mandatory.
• A proactive and solutions-oriented approach to challenges.
• Bachelor's degree in Hospitality Management, Tourism, or a related field is preferred.
• Fluency in multiple languages is a significant asset.
• Must have a reliable high-speed internet connection and a dedicated, quiet workspace.

• Respond promptly and professionally to all guest inquiries via phone, email, and messaging platforms.
• Arrange and confirm reservations for dining, entertainment, and activities.
• Provide expert recommendations and personalized itineraries for local experiences.
• Coordinate special requests, such as transportation, flower deliveries, and personal shopping.
• Liaise with various departments within hotels to ensure guest satisfaction.
• Maintain an up-to-date database of guest preferences and special occasions.
• Handle guest complaints with tact and efficiency, escalating when necessary.
• Research and curate information on local events, attractions, and services.
• Uphold the highest standards of luxury service and discretion at all times.
• Proactively anticipate guest needs and offer solutions before they are requested.

• Proven experience as a Concierge, ideally in a luxury hotel environment.
• Exceptional communication, interpersonal, and problem-solving skills.
• Proficiency in using hotel reservation systems and CRM software.
• Extensive knowledge of local attractions, dining, and cultural offerings.
• Ability to work independently and manage time effectively in a remote setting.
• Strong organizational skills and attention to detail.
• Fluency in English is required; additional languages are a plus.
• A genuine passion for hospitality and creating memorable experiences.
• Must have a reliable internet connection and a dedicated home office setup.

• Supervise and manage the daily operations of the front desk, including check-in, check-out, reservations, and guest inquiries.
• Train, motivate, and manage the front desk team to ensure high levels of performance and guest satisfaction.
• Develop and implement front desk procedures to enhance efficiency and service quality.
• Handle guest complaints and concerns promptly and professionally, resolving issues to ensure guest satisfaction.
• Ensure accurate billing and financial transactions at the front desk.
• Coordinate with other hotel departments (Housekeeping, Maintenance, F&B) to ensure seamless guest service.
• Manage room inventory and occupancy levels, working closely with the reservations team.
• Oversee the implementation of hotel policies and procedures at the front desk.
• Conduct regular staff meetings and performance evaluations for front desk personnel.
• Maintain a high standard of appearance and professionalism for the front desk area and team.
• Analyze front desk operations data to identify areas for improvement and implement solutions.
• Ensure compliance with all health, safety, and security regulations.
• Assist guests with local information, recommendations, and excursion bookings.
• Manage the hotel's reputation by ensuring positive guest interactions.
• Contribute to the overall success and profitability of the hotel through excellent guest service and operational efficiency.

• Proven experience as a Front Desk Manager, Assistant Front Desk Manager, or a similar leadership role in the hospitality industry.
• In-depth knowledge of hotel management systems (PMS) and booking software.
• Excellent leadership, communication, and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to remain calm and professional under pressure.
• A passion for delivering exceptional customer service.
• Proficiency in multiple languages is a significant advantage.
• A degree in Hospitality Management or a related field is preferred.
• Excellent organizational and multitasking skills.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Strong understanding of revenue management principles is a plus.
• Previous experience in the Bahraini hospitality market is beneficial.